A Day in the Life of a Maintenance Supervisor
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If a problem exists with the work order codes and in- Editors note: We have invited our good friend Maintenance supervisor visits job sites to management Ps ensure no problems exist that will cause formation, the maintenance tech or techs should hold and world-famous author Ricky Smith to write a series planning and a meeting a few minutes before the end of the shift to of articles on a Day in the Life of a... for the various roles in problems with the execution of the main- scheduling ensure the codes are corrected and that the mainte- maintenance reliability. Please e-mail me if you want to write tenance schedule. (Change the time you execute nance tech knows why they need to be changed. about a day in your life at [email protected] this function day to day so your staff does not know your schedule.) Afternoon review of job packages The maintenance supervisor makes his/her rounds to for next day. ensure all work has started on time and no problems The planner/scheduler arrives at the supervisor’s office exist. If personnel are at a remote location, a call on for 10-20 minutes to ensure the job plan for tomorrow the radio or text on the cell at a specific time validates will be executed without a problem. This was talked that either ev- about at the be- erything is on ginning of the schedule, or “we article. have a problem.” A Day in the Life of a Metrics / KPIs While the supervisor is or Dash- making his/her board for rounds they the mainte- should be per- nance team. Ricky Smith forming QA/QC As a result of the Proactive checks on the maintenance work being ex- team’s actions Maintenance Supervisor ecuted. Is the and the plan- maintenance ner/scheduler’s tech following a hard work, the A Daily Planner for Effective Maintenance Supervision repeatable pro- team should cedure? Is he/she using the right tool for the job? etc. know if their work is making a difference. A few Key If a maintenance tech is working on a critical job, Performance Indicators (KPIs) should be posted in the then he/she should call or text at a specific time to shop for all to see. If a KPI is not showing positive re- update whether everything is OK, or if there is a prob- sults, a maintenance team meeting may be scheduled lem. This is key to the success of a critical job, other- for the next day. A maintenance supervisor wants the wise maintenance techs get involved in the problem Maintenance supervisor updates maintenance techs to identify the problem and identi- and think they have it resolved, however it continues fy a solution to improve the KPI. This requires patience equipment status and production/ technicians are ready for work. The maintenance su- on until it is too late and production or operations is and leadership. operation changes. pervisor will receive an update on production or equip- impacted. It is important to always know in advance of A few KPI ideas are Mean Time Between Failure of a problem so it can be resolved quickly, possibly with A maintenance supervisor should know the work ment conditions, or any problems that happened critical assets, systems, etc., Mean Time Between Re- more resources or coordination from production or scheduled for their maintenance staff a week prior, overnight from their shift personnel and production/ pair, and Equipment Availability. These should be post- operations. and then review the work the afternoon prior, and operations supervision. This ensures the work sched- ed in a line graph so trends can be seen. A correlation at the start of his/ uled for the day will Meeting with maintenance planner/sched- analysis should be completed monthly of these KPIs to her shift. The pro- go as planned when uler, or both if they are different people. validate if they impact production/operations KPIs. cess on the after- the technicians ar- This article was based on my experience as a main- noon prior involves rive at work. Any last It is best for this meeting to be held after the mainte- tenance supervisor and years of helping other mainte- reviewing the next minute changes can nance supervisor walks around checking on the work. nance supervisors become successful. If you have ques- day’s schedule with be made prior to In this meeting, we are looking forward to ensuring tions, comments, or want to receive my Tool Box Training the planner/sched- his/her technicians that planning and scheduling is effective. Sessions, please contact me at [email protected]. uler to ensure the arriving for work. This meeting is typically held in the morning to dis- next morning all The goal is to cuss or review any work that is required for the follow- maintenance tech- ensure maximum ing week, new requests from management, projects in nicians are aware utilization of all re- each area of responsibility, etc. This may require a visit to a job site which is to be planned and scheduled in Ricky Smith, CMRP, CPMM, is the Senior of their work for the sources with little Technical Advisor for Allied Reliability. day; parts are staged, tools are available, and all coor- confusion at the start of the day’s shift. “In a horse the future. Ricky has over 30 years in maintenance as a maintenance manager, maintenance dination has been previously completed. If changes race, if a horse walks when the race begins he/she Validating work order close out. supervisor, maintenance engineer, main- need to be made to the planning or scheduling, they tenance training specialist, maintenance will end the race last; maintenance technicians are Sometime during the day, the maintenance supervisor can be adjusted at this time. consultant and is a well-known published the same.” A maintenance supervisor wants his/her should validate that all work from the previous day is author. Visit www.gpallied.com One hour before the morning shift, a maintenance technicians to begin their shift out of the gate run- accounted for by a work order and ensure the work or- supervisor ensures nothing has changed before their ning, and thus run all day effectively and efficiently. der codes are accurate before any work order is closed. 44 feb/march11 feb/march11 45 % Accurate Work Ricky Smith Order Close Out “TOOL BOX TRAINING” Reference: ISO 14224 Slightly used workhorse Accurate Work Order Close Out is important for the Reliability, durability and longevity are properties worth looking for in test equipment. continuous improvement of any organization. The objective Through the years Baker Instrument has been known for developing test instruments that of accurate data collection is to assist management in hold up and saves money in the harshest environments. We pride ourselves in continually following that tradition and developing analyzers to provide maintenance professionals with making the right decisions at the right time. the right tool to efficiently keep rotating electrical machinery operating without downtime.As Obtain results on efficiency Verify the motor circuit and Monitor motors online from we transition to SKF durability, reliability and longevity will continue to be our focus. To obtain estimation and torque analysis insulation with the Baker/SKF your office with the SKF Online more information on these instruments contact us at 800/752-8272 or at our website at with the SKF Dynamic Motor Static Motor Analyzer - AWA. Motor Analysis System - NetEP Analyzer-EXP4000. www.bakerinst.com. General Rules: 2. Repair or Corrective Work orders must 3. What should a Work Order have on it Uptime23-11quarter.qxp 12/6/2010 9:02 PM Page 1 1. Work Orders should have at the mini- have everything as stated above, plus for Preventive Maintenance or Predic- component code, failure code, and mum: the correct code (breakdown (1), tive Maintenance? urgent (2), etc.); the correct equipment cause code. INDUSTRIAL PRESS INC. • The method to prevent or predict YOUR MOST number, at the right level; the main- Without this information one cannot EFFECTIVE COMMITTED TO YOUR MAINTENANCE NEEDS! tenance person’s accurate total work determine: known failure modes. (Failure RELIABILITY NEW AND RECENTLY PUBLISHED! hours charged to this work order; the • Dominant Failure Thread—which mode—how something fails) ASSET DATA INTEGRITY IS SERIOUS BUSINESS start time and complete time on the component has the most specific • On a PM procedure, it should have TOOL IS ON DiStefano & Thomas 2010, 224 pages, Illus., ISBN 978-0-8311-3422-8, $49.95 job; comments from the maintenance failure modes with a specific cause The authors bring many years of experience and hands-on specific steps and specifications on THE JOB... expertise that cannot be obtained elsewhere. This unique person as to what work was performed, across multiple assets. what is to be done to known best resource provides a road map to achieving value out of some- or any recommendation to changes to thing most CEOs, managers, and workers often overlook. maintenance strategy or plan; any parts practices. ... AND LIVING UNDER A DESIGN FOR RELIABILITY used whether from the storeroom or HARD HAT. Daniel Daley 2011, 250 pages, Illus., ISBN 978-0-8311-3437-2, $44.95 not; and the maintenance signature. Example: Lubricate Bearing: Written from the perspective of the owner/buyer, this The Manufacturing Game® is a proven and groundbreaking book explains how companies buying Step 1: Clean the grease fitting. equipment and parts from OEMs can ensure that their Without this information one cannot sustainable way to get the most out of suppliers are implementing DFR programs that meet Step 2: Clean the end of the determine: your organization the needs of the buyers.