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Our Identity

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Our Identity TautotitaEETT 04agg 4-10-05 13:27 ™ÂÏ›‰·3 OUR IDENTITY Our Identity √ur Vision Our Vision is to expand and constantly upgrade Communication so that our country can participate in the Knowledge Society. √ur Mission √ur Values Everyone in Greece shall be Social Responsibility able to enjoy modern, We operate with affordable and secure responsibility and communication respect towards services. society. Trust Through our We build work: relationships of trust with consumers and ➤ We ensure the undertakings. access of all in a great range Cooperation of communication We cooperate and consult networks and services. openly with all stakeholders. ➤ We safeguard the rights of the consumers of Team Spirit telecommunication and postal services. We cultivate team spirit in our staff for the accomplishment of our common goals. ➤ We constantly inform the consumers of their Transparency rights and obligations. We apply procedures, known in advance to all stakeholders. ➤ We secure the utilisation of scarce national resources, such as the spectrum of radio Non Discrimination frequencies and the numbering resources. We apply the legislation without any discrimination. ➤ We contribute to the development of the Evolution telecommunication and postal services markets We get informed of all developments in our sector by creating a regulatory environment according and we continuously develop ourselves as to the principles of competition. individuals as well as an Organization. ANNUAL REPORT 2004 3 TautotitaEETT 04agg 4-10-05 13:27 ™ÂÏ›‰·4 ADMINISTRATION The present Annual Report refers to the activities of EETT during the period from January 1st to December 31st, 2004. During this period, the composition of EETT was as follows: EMMANOUIL GIAKOUMAKIS PRESIDENT DIMITRIOS DIMITROPOULOS VICE-PRESIDENT FOR THE SECTOR OF TELECOMMUNICATIONS ARISTIDES MANTAS VICE-PRESIDENT FOR THE SECTOR OF POSTAL SERVICES EMMANOUIL KONDYLIS MEMBER NIKOLAOS KOULOURIS MEMBER VASSILIOS MAGLARIS MEMBER PANAYIOTIS POULIS MEMBER FILIPPOS SPYROPOULOS MEMBER DIMITRIOS CHRYSSOULIDIS MEMBER 4 ANNUAL REPORT 2004 TautotitaEETT 04agg 4-10-05 13:27 ™ÂÏ›‰·5 MESSAGE FROM THE PRESIDENT Message from the President The obligation of EETT to submit the Annual Report is at Universal Postal Service. the same time a chance to evaluate its work as well as the progress of the markets it monitors and regulates. Certainly, the liberalization of telecommunications was a In the telecommunications sector, 2004 was registered big, significant and decisive step for the development of as: telecommunications in Greece. But there is still much a) The fourth year of operation of the telecommunications work to be done. Today, EU in its whole is making market in full liberalization regime. another great effort. Successful transition from b) The year of the Olympic Games in Greece, and of the telecommunications to electronic communications is a Olympic Games with the highest use of radio criterion for participation in the Knowledge Society. The frequencies in the history of the Games. new effort requires positive inclusion of the Greek c) The year that a modern radio spectrum society in the significant steps taken worldwide. management and monitoring system operated in Greece for the first time. Despite the great delay of our country to harmonize its legislation with the new European Regulatory Higher competition in the telecommunications market Framework of Electronic Communications, EETT with the introduction of new services, such as Number proceeded to a number of actions in 2004, aiming at the Portability, and the dissemination of existing ones, such prompt application of the new Framework, immediately as Carrier Selection and Pre-selection, with the after its transposition into the Greek legislation. The new protection of consumers’ rights, the effective market Framework application shall strengthen competition in monitoring and the imposition of penalties in cases of individual markets and shall encourage undertakings of non-compliance with the telecommunications and the sector to invest in technological innovations and competition legislation, confirm that, with EETT’s implement the appropriate business strategies, in order contribution, the liberalization of the telecommunications to meet current demands of the Electronic market is a fact with only positive results for consumers, Communications market. the Greek economy and the State. Finally, I would like to note that eventhough the The successful management of the electromagnetic Independent Regulatory Authorities are a new institution environment during the Olympic Games was a major for our country, they have underlined the significance of success, not only for EETT who was responsible for it, their role in the operation of competitive markets to the but for Greece as well. The greatest use of radio benefit of consumers. In recent years, EETT has made full spectrum ever was observed during the Olympic Games, and effective use of the benefits of the Independent and notably in the Greek electromagnetic environment, Regulatory Authorities institution. With its work, EETT has which is not distinguished for its order. Nevertheless, contributed to the increase of the social capital of we succeeded. And it was not a matter of luck, but the confidence in institutions and has proved the State right for result of systematic preparation, organization and hard trusting EETT with important competences, great supplies work. and resources. Greece was the last country in the European Union (EU) At this point, I would like to thank the excellent staff of which acquired a radio spectrum management and EETT for its ongoing efforts, the Greek State which monitoring system. Naturally, the Olympic Games acted ensured the necessary framework for successful efforts as a catalyst, but the result was the fruit of coordinated and finally, the family of European Regulators and the efforts taken by EETT which had already started since European Commission, which have contributed to the 2002. work of EETT through solidarity and team spirit. In the postal services sector, Greece keeps up with the Emmanouil A. Giakoumakis pace of the EU, gradually moving to the free market. In EETT President 2004, the control of the deregulated market was intensified and we insisted on quality issues of the Maroussi, March 2005 ANNUAL REPORT 2004 5 Periex. EETT 04agg 4-10-05 13:28 ™ÂÏ›‰·2 Table of Contents Introduction . .10 1. Overview of Markets . .16 1.1. Telecommunication Services ...........................................................................................................................17 1.1.1. Financial Figures of the Telecommunication Market........................................................................17 1.1.2. Licensing.................................................................................................................................................22 1.1.3. Retail Services .......................................................................................................................................23 i. Access to the Public Switched Telephone Network ........................................................................23 ii. Fixed Telephony....................................................................................................................................24 iii. Fixed Telephony Tariffs........................................................................................................................27 iv. Internet...................................................................................................................................................32 v. Mobile Telephony..................................................................................................................................33 1.1.4. Interconnection ......................................................................................................................................34 i. Fixed Telephony....................................................................................................................................34 ii. Mobile Telephony..................................................................................................................................35 1.1.5. Broadband Services ..............................................................................................................................36 i. Broadband Lines...................................................................................................................................36 ii. ADSL Access .........................................................................................................................................36 iii. Unbundled Access to the Local Loop.................................................................................................38 1.2. Postal Services ..................................................................................................................................................38 1.2.1. The Courier Services Market................................................................................................................38 1.2.2. Universal Service Mail Traffic ..............................................................................................................42 1.2.3. Universal Service Revenues.................................................................................................................43 1.2.4. Universal Service Tariffs.......................................................................................................................44
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