Guide for Guests with Disabilities

/%01(2(3&45,6#)%5& 788"11%9%:%);(#&<(659%:%); "#$%&!'()!"#&*+*! E59%:%); F%1C#: @"#,%&' ,$+-!%$*./$0$+$&* DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the theme parks. Device to display text at select attractions. allow three hours for delivery. If you prefer, spaces cannot be reserved or guaranteed. • Separated Guest Assistance permitted for use inside the Theme Parks. If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now have your purchases delivered directly to Parties larger than six may be asked to separate • Lost and Found Restrooms and Companion Restrooms day, retain your deposit ticket from the first Park. You offer Handheld Captioning. • Services for Guests with your Disney Resort hotel. See a Merchandise and reunite afterwards. Audio Description Utilizes Disney’s Handheld Cast Member for more details. Restrooms at the Theme Parks, designated by will be able to obtain a replacement wheelchair or Video Captioning Caption-ready monitors designated Disabilities Device to provide supplemental audio information , offer facilities designed for access by Accessible Transportation ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built Dining! no additional charge. and narration at specific attractions and outdoor Guests with mobility disabilities. Companion- Following options are available for Guests in locations via an interactive audio menu. into Disney’s Handheld Device. Dining Reservations Table-Service assisted restroom facilities, designated by wheelchairs or ECVs: restaurants book quickly, so please make Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Services for International Guests are available , are also available at various locations I at Guest Relations. reservations through the My Disney Buses can accommodate various types in each Theme Park. Theme Park First Aid of wheelchairs and ECVs. The Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales Experience app, at disneyworld.com/dine, by calling 407-WDW-DINE (939-3463), or locations, designated by , have facilities standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, for additional assistance by visiting any with additional space and privacy for wheelchair or ECV must fit the Complimentary Des services pour les visiteurs internationaux • At Tatooine Traders - near Star Tours®—The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance Guest Relations location. Most reservations individuals who may need assistance from a lift without being forced and be Amenities and sont disponibles au Guest Relations. member of their party with their personal care Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. must be canceled at least one day prior to securely fastened in the restraints. Services for use needs. Companion Restrooms are located at: Companion Restrooms Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person We recommend that Guests using at the Park disponíveis no Guest Relations. See map inside for locations indicated with at the intersection of Hollywood Boulevard and cancellation charge will be incurred (policies First Aid, Park Entrance and charges vary by location; please confirm • ECVs transfer to a bus seat while Sunset Boulevard. Dienste für internationale Gäste sind bei der • Fantasmic! Theater, Sunset Boulevard onboard. Guest Relations erhältlich. before finalizing your reservation). • Sunset Showcase Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey Rock ‘n’ Roller Coaster ®, Sunset Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ! • type of watercraft and the existing More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt Boulevard Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Disney World Resort for kids’ meals and • The Twilight Zone Tower of Terror™, water levels and conditions. basis at the rental location. also obtain information, including parade & show other items that meet Disney Nutrition Sign Language Interpretation Available at Disney’s Sunset Boulevard Dining and Shopping Locations times and details about restaurant menus, by calling ® Shopping Guidelines. For more information, please Must be 18 years of age or older to rent ECVs. Hollywood Studios on Sundays and Wednesdays. Schedules ® • Star Wars Launch Bay, Animation Some counter-service locations and merchandise 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special are available at Guest Relations that list specific interpreted Courtyard may have narrow queues formed by railings that RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® explore specialty shops that are filled with dietary needs, please see a Restaurant show times for all Walt Disney World Theme Parks. Area near Star Tours ®— Available on a same-day basis and may only be the magic of movies, music and more. Cast Member upon arrival. • may be difficult for Guests using wheelchairs. Commemorate your day as a star with The Adventures Continue, Echo Lake At these locations, we suggest that a member used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted ® will be held if you wish to leave and return to the performance schedule OR to request interpretation for other keepsakes from Tower Hotel Gifts, authentic Payment Options • Toy Story Mania! , Pixar Place of your party order and transport the food, or same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Walt Disney World Resort accepts • Muppet Vision 3D, Muppets Courtyard contact a Cast Member for assistance. galaxy far, far away. You can also download Disney Visa® Cards, Disney advance at 407-824-4321 [voice]. the Shop Disney Parks mobile app to search Rewards® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World ® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, shows, entertainment, operating hours and even character appearances! cash and Disney Dollars. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. 1",$%8"(#&%6#:1 • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Adjust and lower speed while maneuvering party is together prior to entering the facility. Park Rules through enclosed spaces like restrooms, • Some walkways in the Park may close periodically. merchandise and food and beverage locations. Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an To provide a comfortable, safe and enjoyable experience for our Guests, please comply with individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. • All bags are subject to inspection prior to admission. =";5&<(>%1&";?1(@5::;A55<(B)C<%51D walkways and stairs. • Proper attire is required. Service Animal Restrictions Due to

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