Tips & Information Accessibility and mobility GUIDE FOR GUESTS Mobility Visual Hearing WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. to Oscar’s Super Service near the Park are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld entrance and pick them up as you exit. Plan to arrive early, as space is limited. Viewing • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance Please allow three hours for delivery. If permitted for use inside the Theme Parks. spaces cannot be reserved or guaranteed. you prefer, have your purchases delivered If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now • Lost and Found Restrooms and Companion Restrooms Parties larger than six may be asked to separate day, retain your deposit ticket from the first Park. You offer Handheld Captioning. • Services for Guests with directly to your Disney Resort hotel. See a and reunite afterwards. Audio Description Utilizes Disney’s Handheld Merchandise Cast Member for more details. Restrooms at the Theme Parks, designated by will be able to obtain a replacement wheelchair or Video Captioning Caption-ready monitors designated Disabilities Accessible Transportation Device to provide supplemental audio information , offer facilities designed for access by ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built Dining The following options are available for Guests no additional charge. and narration at specific attractions and outdoor Guests with mobility disabilities. Companion- locations via an interactive audio menu. into Disney’s Handheld Device. Dining Reservations Table-Service assisted restroom facilities, designated by in wheelchairs or ECVs: Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Services for International Guests are available restaurants book quickly, so please make , are also available at various locations Buses can accommodate various types ® at Guest Relations. reservations through the My Disney in each Theme Park. Theme Park First Aid Experience app, at disneyworld.com/dine, of wheelchairs and ECVs. The Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales by calling 407-WDW-DINE (939-3463), or locations, designated by , have facilities standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. for additional assistance by visiting any with additional space and privacy for wheelchair or ECV must fit the Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, Des services pour les visiteurs internationaux Guest Relations location. Most reservations individuals who may need assistance from a lift without being forced and be Amenities and • At Tatooine Traders - near Star Tours —The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance sont disponibles au Guest Relations. must be canceled at least one day prior to member of their party with their personal care securely fastened in the restraints. Services for use Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person needs. Companion Restrooms are located at: at the Park Companion Restrooms We recommend that Guests using at the intersection of Hollywood Boulevard and disponíveis no Guest Relations. cancellation charge will be incurred (policies • First Aid, Park Entrance ECVs transfer to a bus seat while See map inside for locations indicated with ® Sunset Boulevard. Dienste für internationale Gäste sind bei der and charges vary by location; please confirm • Area near Star Tours — onboard. before finalizing your reservation). The Adventures Continue, Echo Lake Guest Relations erhältlich. Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey • Muppet Vision 3D, Grand Avenue type of watercraft and the existing Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ® More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt • Toy Story Mania! , Pixar Place water levels and conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Disney World Resort for kids’ meals and • Star Wars™ Launch Bay, Animation basis at the rental location. also obtain information, including parade & show other items that meet Disney Nutrition Dining and Shopping Locations Sign Language Interpretation Available at Disney’s Courtyard times and details about restaurant menus, by calling on Sundays and Wednesdays. Schedules Shopping Guidelines. For more information, please ® Some counter-service locations and merchandise Must be 18 years of age or older to rent ECVs. Hollywood Studios ® • Rock ‘n’ Roller Coaster , 407-827-7935. At Disney’s Hollywood Studios , you can visit disneymickeycheck.com. For special may have narrow queues formed by railings that are available at Guest Relations that list specific interpreted Sunset Boulevard RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® explore specialty shops that are filled with dietary needs, please see a Restaurant may be difficult for Guests using wheelchairs. show times for all Walt Disney World Theme Parks. The Twilight Zone Tower of Terror™, Available on a same-day basis and may only be the magic of movies, music and more. Cast Member upon arrival. • At these locations, we suggest that a member For future visits to request confirmation of our interpreted Commemorate your day as a star with Sunset Boulevard used in the Park where they are rented. Your ECV of your party order and transport the food, or will be held if you wish to leave and return to the performance schedule OR to request interpretation for other keepsakes from unique shops Celebrity 5 & Fantasmic! Theater, Sunset Boulevard Payment Options • contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in 10, Tower Hotel Gifts and Stage 1 Company Walt Disney World® Resort • Sunset Showcase advance at 407-824-4321 [voice]. Store. You can also download the Shop accepts Disney® Visa® Cards, Disney Parks mobile app to search for and Disney Rewards Redemption Card, Disney Mobility Scooters/ECVs purchase authentic Walt Disney World ® ® ® ® Safety in the Park Gift Card, Visa , MasterCard , Discover , dining Please keep your speed to the walking speed of Resort merchandise. ® ® ® American Express , Diners Club , JCB , those around you. service animals traveler’s checks, cash and Disney Dollars. Mobile Order Special Events & Tours Save time by ordering Disney’s Hollywood Studios is the perfect destination for tours and Adjust and lower speed while maneuvering Park Rules from the My Disney special dining experiences. Call 407-WDW-DINE (939-3463) or visit through enclosed spaces like restrooms, Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an To provide a comfortable, safe and enjoyable experience for our Guests, please comply with Experience app at Guest Relations for more information and availability for the Star Wars merchandise and food & beverage locations. individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: locations noted with . Guided Tour, Fantasmic! Dessert & VIP Viewing Experience and more. Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. • All bags are subject to inspection prior to admission. walkways and stairs. • Proper attire is required. Service Animal Restrictions Due to the nature of Guests with service animals should check with a host • Smoking is allowed only in