2012 ANNUAL REPORT 6,713 UNHCR/H. Caux key UNHCR staff members X facts in the field 39 The number of countries where UNHCR worked with displaced populations UNHCR/F. Noy UNHCR/F. UNHCR/B. Diab UNHCR/B.

33,924,500 Juez UNHCR/F. People of concern to the High Commissioner UNHCR for Australia for Refugees

3,591,184,513 736 126 Tot al 2012 UNHCR Number of NGOs working Number of countries in Budget (USD) as implementing partners which UNHCR is present

2 Annual Report 2012 Annual Report 2012 3 25 year-old Congolese mother Izabayo and her daughter arrive at the reception centre of Uganda’s Nyakabande Transit Centre. They contents are waiting to be allocated a space in a communal tent.

Report from the Chairman and National Director ...... 6 2012 Highlights ...... 8 Year in Review ...... 11 UNHCR’s Emergency Response ...... 13 Key Emergencies - 2012 ...... 14 Ongoing Protection of Refugees ...... 17 Raising Funds ...... 21 Horn of Africa - One Year On ...... 24 Strengthening Our Partnerships ...... 26 Community Engagement ...... 27 Thank You to Our Supporters ...... 29 Governance ...... 30 Financial Summary 2012...... 32 About Australia for UNHCR ...... 39

Cover Image: These children fled with their family to a province in Syria for safety. By the end of 2012, there were more than 2 million forcibly displaced people within Syria. UNHCR/R. Alsalem

4 Annual Report 2012 Annual Report 2012 5 UNHCR/F. Noy UNHCR/F. RePORt fROM tHe cHaIRMaN aND NatIONaL DIRectOR

For UNHCR, 2012 was another challenging In 2012, Australia for UNHCR was the third consolidating our partnership with the ABC, reproductive health outreach services year. While no single event eclipsed the largest private sector donor to UNHCR, providing positive feedback for donors and to women and girls living in displaced Horn of Africa famine crisis of the previous raising $17.2 million for the agency’s refugee inspiring a new campaign led by Adam to people’s camps around Galkayo for a year, the UN Refugee Agency’s response protection and relief programs. This reflects raise funds for UNHCR shelter projects number of years. During his visit, Dr to developing emergencies in regions like the wonderful and sustained support we in the Dollo Ado camps. Giama addressed donors, health students the Sahel and Syria grew in both scale and continue to receive from our Australian donors, and the Somalian community in Australia urgency as the year progressed. At the support that has also seen us ranked among Australia for UNHCR’s contribution to relief about the work he had been able to UNHCR for Australia same time, UNHCR continued to respond to the ten largest members of the Australian efforts in Dollo Ado were clearly evident: achieve with our support. protracted crises in the Democratic Republic Council for International Development, sturdy interim shelters had replaced the of the Congo (DRC) and South Sudan and to Australia’s peak body representing wind-blown tents in many places; there are These projects in Ethiopia and Somalia maintain its operations for the millions still international aid agencies. rows of clean and hygienic sanitation blocks characterise the practical and tangible displaced around the Somalian border. in the camps; and livelihood programs such nature of our assistance. Our donors are Real impact as sewing and tailoring courses are full of now providing entire refugee camps with While complex and costly, these emergency Thanks to the growing contribution of our eager students. The refugees we spoke shelter items and relief packages, as well operations are just one part of UNHCR’s donors, we have been able to increase our to, having survived a terrible ordeal, were as funding a growing number of health, global mandate to protect and assist the support to UNHCR’s humanitarian programs, quite optimistic about the future, something education and infrastructure programs world’s 42.5 million displaced people. making a real and positive difference to unthinkable twelve months before. that would not proceed without Australia the reality TV series Go Back To Where willing to work so hard to realise our people’s lives. for UNHCR’s support. Yo u C a m e Fr o m . Three months later, organisation’s goals. Thank you also to In 2012, UNHCR staff supported long-term The mission to Dollo Ado was part of Australia Australia for UNHCR was the beneficiary our UNHCR colleagues for their ongoing refugee communities and internally The National Director, Board Members and for UNHCR’s activities to review and feed Strengthening partnerships of another SBS corporate fundraising support, in particular the UNHCR Regional displaced populations in 126 countries, staff had the opportunity to visit UNHCR back on the impact of Australian donations initiative, the SBS Race for Refugees Representative Mr Richard Towle. Our successful collaboration with helping to meet their basic needs, ensuring operations in the field in 2012 and see on the Horn of Africa famine crisis. These where corporate suppliers to SBS the ABC in 2012 was just one of the their rights and safety and supporting as firsthand the impact of our organisation’s included hosting a second visit by Reuters cycled around Vietnam to raise funds for We are particularly grateful to our donors important partnerships that we nurtured many as possible to return home safely or work. We visited emergency aid, shelter, photojournalist Thomas Mukoya who was UNHCR. Our newly appointed Special the 48,767 Australians who continue to during the year in order to expand the resettle in another country. water and sanitation, education, technology, on the ground in Dollo Ado at the height of Representative, Ms Carina Hoang, a express their concern and compassion reach and impact of our work. The livelihood and sexual and gender-based the crisis when child mortality rates were at former refugee from Vietnam, business for refugees through their generous Australian Government’s AusAID Dollar Solid growth violence prevention programs funded and their peak. Thomas addressed donor briefings woman and author, briefed the departing giving to Australia for UNHCR. for Dollar Initiative for the Horn of facilitated by Australia for UNHCR in refugee and was a keynote speaker at the African cyclists on her own experiences as a Australia for UNHCR plays an increasingly Africa was a new form of engagement camps in Kenya, Uganda, Ethiopia and Jordan. Studies Conference. He also helped to launch young girl in a boat, seeking asylum. It is with great pleasure that we present important role in providing funding for between the Australian Government and a photographic exhibition Horn of Africa our Annual Report for 2012 and share UNHCR’s refugee relief programs, both Australia for UNHCR and an example of We also maintained our busy schedule In October, the National Director accompanied Crisis - One Year On co-hosted in Canberra with you our sense of achievement. in emergency and protracted settings. the opportunities arising from creative of special events and awareness raising ABC 702 Sydney radio presenter Adam Spencer by the UNHCR Regional Office and Australia public/private initiatives. programs during 2012, including our to the Dollo Ado region of Ethiopia, one year for UNHCR. The ratio of funds raised worldwide within the annual Refugee Day Breakfast and our after we collaborated with the Australian private sector by organisations like ours has We also continued to work with popular Mother’s Day Lunch. Broadcasting Corporation (ABC) to raise In May, we hosted the visit to Australia of grown in the face of the Global Financial Crisis. Australia’s multicultural broadcaster SBS, funds for the victims of famine and drought Dr Abdulcadir Giama, the Director of the Sincere thanks Private donations have quadrupled over the both through the SBS Foundation and in the Horn of Africa. The trip received Galkayo Medical Centre in Puntland, Somalia. past five years and, in 2012, boosted UNHCR’s a successful integrated media campaign We thank our fellow Board Members, Naomi Steer John W.H. Denton extensive media and social media coverage, Australia for UNHCR has funded the GMC’s capacity by a very significant $130 million. in conjunction with its screening of staff and volunteers who have been National Director Chairman

6 Annual Report 2012 Annual Report 2012 7 2012 Highlights MaR Australia for UNHCR May JUL s Australia for UNHCR assisted with s Australia for UNHCR’s social media s Dr Abdulcadir Giama, Director of the the launch of the Face-to-Face had reached a milestone in July, Galkayo Medical Centre in Puntland, programs for both the Korean exceeding 5,000 fans on Facebook, Courtesy of Inspired Adventures Somalia, speaks at events in Sydney NOV and Japanese UNHCR national and 3,000 followers on Twitter. and Melbourne, telling donors how s Sixteen staff from SBS and media associations. Representatives from s For the 2012 London Olympics, sePt their funding is saving the lives of agencies Mindshare, OMD and JaN UNHCR/H. Caux both countries visited the Australian Australia for UNHCR supported Somalian mothers and babies. s Through a YouTube video, Australia MediaCom cycle from Vietnam Face-to-Face team to observe and UNHCR’s “Giving is Winning” initiative s Violence erupts in northern for UNHCR Special Representative to Cambodia, raising more than learn procedures and knowledge s Fighting intensifies in the Democratic that sent sports clothing and supplies Mali triggering one of the year’s Mark Schwarzer OAM urges $54,000 to support UNHCR’s necessary for launching fundraising Republic of the Congo, leading to to young refugees living in camps major refugee crises and the the Australian and international Emergency Response program. operations in their markets. further mass displacement and in Africa, Asia and South America. rapid channelling of funds from community to help the growing the expansion of UNHCR’s relief our Emergency Response number of displaced Syrians and Supporters program. operations in the region. refugees afflicted by the conflict.

aUG UNHCR/S. Malkawi Australia for UNHCR feB JUN UNHCR/P. Behan s 100,000 refugees flee Syria, a Oct s High Commissioner for Refugees, disturbing sign of the escalating s UNHCR launches an emergency s ABC 702 Sydney radio presenter Dec Mr António Guterres, visits UNHCR/F. Noy conflict. By the end of the year, more aPR operation in Myanmar’s Rakhine Adam Spencer travels with Australia s Australia for UNHCR briefs Australia for UNHCR on 14 state as inter-communal violence than 700,000 people will have sought for UNHCR to camps in Dollo politicians and staff attending February as part of a four-day s Major appeal launched to provide leaves villages burning and refuge in neighbouring Jordan, Turkey, Ado, Ethiopia, to see how the $5 the UN Parliamentary Group in visit to Australia and highlights primary health care for long-term an estimated 90,000 people Egypt, Iraq and Lebanon. million raised by Australian donors Canberra, detailing how funds the unprecedented pressures on refugees in Farchana camp in without shelter and basic services. and ABC listeners in response to provided by the Australian UNHCR’s emergency mechanisms. Chad, with over $400,000 raised s SBS airs the second series of the to increase access to essential s World Refugee Day Breakfast documentary Go Back to Where the 2011 Horn of Africa crisis has Government’s AusAID Dollar for s The United Nations declares an end medicines, improve maternal guest speaker Carina Hoang You Came From, resulting in helped more than 170,000 refugees Dollar Initiative have supported to famine conditions in Somalia but health and provide life-saving is appointed an Australia for Australia for UNHCR raise over recover from devastating famine refugees in the Dollo Ado warns the crisis is not over. vaccines for children. UNHCR Special Representative. $68,000 in three nights. and violence in the region. camps in Ethiopia.

8 Annual Report 2012 Annual Report 2012 9 This Malian family is among the hundreds of thousands of internally displaced people in Mali. They have sought refuge in Bamako, Mali’s capital. UNHCR/H. Caux

year in review

Four major conflicts in 2012 - in the DRC culminating in direct attacks in Mali, Syria, South Sudan and on displaced civilians; and the heavy the Democratic Republic of the artillery targeting of population centres Congo (DRC)- affected 15 countries in Syria, causing widespread injury and between them and displaced more trauma among the millions of people than 700,000 people. displaced internally and refugees fleeing across the border. Both the scale and simultaneous timing of these crises placed intense pressure UNHCR also responded to a new on UNHCR’s emergency mechanisms, humanitarian crisis in Myanmar and particularly coming after a year of record continued to assist refugees fleeing population displacement in 2011. protracted conflicts in countries like Afghanistan and Somalia. In each instance, relief agencies were challenged by circumstances that In total, the agency worked with complicated the emergency response: displaced populations in more than acute drought and food shortages in 39 countries, alleviating their suffering, the Sahel deserts around Mali; heavy protecting their human rights and rains in South Sudan cutting all land helping them to return, resettle and access to the refugee camps; insecurity rebuild their lives.

10 Annual Report 2012 Annual Report 2012 11 UNHCR/H. Caux UNHcR’s emergency Response

UNHCR is ready and prepared to cope Supplies of emergency relief items and with sudden, large-scale and simultaneous field equipment were channelled through humanitarian crises. This includes delivering UNHCR’s network of seven strategically initial life-saving support within the first 72 located regional hubs: in Accra, Amman, hours of an emergency being declared, and Copenhagen, Douala, Dubai, Isaka and maintaining the capacity to assist more than half Nairobi. The global stockpile in Amman a million people of concern at any given time. proved invaluable in 2012 for the dispatch of relief items to countries affected by the During the year, 2,081 UNHCR staff were posted conflict in Syria. to countries either directly affected by conflict or receiving large influxes of refugees. They included Australia for UNHCR donors provided 435 members of the Emergency Response more than $13 million in 2012 to help Team, specially-trained personnel who remain provide displaced populations with life- on the emergency roster for a year at a time, saving essentials like food, water, shelter, More than 700,000 ready for immediate deployment in a crisis. bedding, household items and health care. refugees fled the SYRIA emergency crises in Syria, Mali, Any situation in which the life South Sudan and the or wellbeing of

MALI refugees and people Democratic Republic of concern to UNHCR will be threatened unless immediate of the Congo in 2012 SOUTH SUDAN and appropriate action is taken, Major conflicts in four and which demands countries - Syria, Mali, South D.R. CONGO an extraordinary A group of newly arrived refugees in Sudan, and the Democratic response and Rwamwanja settlement in Uganda queue Republic of the Congo - exceptional to be registered so that they can pick up forced thousands of people measures. an aid package, including sleeping mats, to flee their homes every day. blankets, soap, cup and plates. UNHCR/F. Noy UNHCR/F.

12 Annual Report 2012 Annual Report 2012 13 key emergencies - 2012

“syria is without a doubt the most complex and dangerous of the terrible conflicts facing the world today.” - UN High Commissioner for Refugees, António Guterres UNHCR/F. Noy UNHCR/P. Behan UNHCR/H. Caux UNHCR/B. Sokol UNHCR/B. Sokol

Democratic Republic Myanmar Mali South Sudan Syria of the Congo In June and again in October, inter-communal More than 155,000 refugees fled Mali in the By December 2012, more than 200,000 people The conflict in Syria, which began in March Meanwhile, UNHCR remained one of the From April 2012, renewed fighting and targeted violence erupted in Myanmar’s Rakhine state, Sahel region of West Africa in 2012 as fighting had fled armed conflict in Sudan for the relative 2011, has grown to become one of the few international relief agencies operating attacks against civilians in the Democratic leaving villages burning and an estimated erupted between government forces, Tuareg safety of refugee camps in Ethiopia and the newly most dangerous and volatile situations in inside Syria, providing emergency assistance Republic of the Congo forced thousands 115,000 people most of them ethnic rebels and various armed groups. Tens of independent South Sudan. Some 90 percent of the world. Within Syria, an estimated two for more than 400,000 internally of people to flee for their lives and added Rohingya without shelter or basic services. thousands sought refuge in Niger, Burkina the refugees were women and children, including million people are internally displaced and displaced Syrians. to the misery of those already displaced by In this tense environment, UNHCR was the Faso and Mauritania, and almost 200,000 thousands of unaccompanied minors. more than four million are affected by the the country’s long-running civil war. lead agency for protection, emergency shelter, more were internally displaced within Mali. conflict. Another 700,000 were registered In the face of extreme insecurity, UNHCR UNHCR and its partners provided urgently non-food relief and camp management. By the as refugees in neighbouring countries by the trucks travelled in convoy to Syria’s war-stricken UNHCR had 589 aid workers on the ground needed supplies in an area where roads are end of 2012, Emergency Response staff had This was in addition to the more than 18 million end of 2012. north to deliver urgent winter assistance to in the worst affected provinces of North and rare, the rains are heavy and malnutrition is installed thousands of tents and temporary people across the Sahel who were already affected families. By year’s end, thousands South Kivu, providing emergency essentials common. The remote location of the camps shelters and provided 50,000 people with affected by, or at risk of, acute food shortages. UNHCR helped to coordinate the massive of quilts, sleeping mats, winter blankets, including 44,220 blankets, 26,440 sleeping has caused major challenges, including a lack of plastic sheeting, mosquito nets, jerry cans, international relief effort in neighbouring mattresses and hygiene items had been mats, plastic sheeting, cooking utensils, water infrastructure, clean drinking water and limited kitchen sets, clothing and protection services. Through our emergency fundraising, Australia Jordan, Lebanon, Turkey and Iraq, assisting delivered and distributed with the help of storage containers and soap. access to medical care. UNHCR conducted for UNHCR helped to deploy 162 emergency both camp-based refugees and those the Syrian Red Crescent, with more relief 95 relief airlifts to the region during the year, Emergency Response staff were also “The work is intensive and tough, all day… staff to the field, and deliver relief items sheltering in the community. The approach convoys scheduled for early 2013. established four new refugee settlements and deployed across the border in Rwanda and every day… for months, far from family and including 56,500 jerry cans, 32,796 kitchen of winter increased the pressure on field delivered emergency shelter and relief supplies “Everyone needs to be doing all they Uganda to build two new refugee camps and friends. At the same time, it is extremely sets and 73,020 mosquito nets. staff to deliver thousands of blankets, including blankets, water containers, mosquito can for the innocent families caught in care for the large influx of Congolese refugees, rewarding.” - Bertrand Blanc from UNHCR’s mattresses and heaters to community-based “Mali now matters more than ever … we nets, plastic sheeting and 28,000 family tents. the crossfire.” - Angelina Jolie, UNHCR many of whom were malnourished on arrival. Emergency Response Team in Myanmar. refugees and to winter-proof shelters in the must not allow it to slip off the international Special Envoy. “The women and children suffered the most refugee camps. New arrivals in Jordan, for “We are no longer living, we are simply agenda.” - UN High Commissioner for from the lack of food. The women had to example, received blankets, winter clothing, trying to survive while waiting for better Refugees, António Guterres. carry the belongings and take care of the tents and tent liners, plastic sheeting, tomorrows.” - Josephine, a mother children, take care of the family.” - Sanna, waterproof floor mats and heaters with of seven, displaced within the DRC. a Sudanese teacher, who escaped the the most vulnerable refugees housed fighting in Sudan’s Blue Nile State. in prefabricated shelters.

14 Annual Report 2012 Annual Report 2012 15 UNHCR staff member James Aliet, himself a former refugee, speaks with 80 year-old Sudanese refugee Dawa Musa, who escaped the conflict in Sudan’s Blue Nile State and fled to the border of South Sudan. Ongoing Protection of Refugees

As new crises and emergencies occur, many refugees find themselves in a long-lasting and intractable state of limbo. Their lives may not be at risk, but their basic rights and essential economic, social, and psychological needs remain unfulfilled after years in exile. While seeking permanent solutions for refugees, UNHCR works to improve their quality of life, self-reliance and future opportunities.

UNHCR continues to also assist these Most refugees living in protracted situations, refugees, who provide some of the including Afghans, Burmese, Somalis, and most compelling humanitarian challenges Iraqis, come from countries where conflict confronting governments around the world. and persecution have persisted for years. UNHCR estimates that the average length of major protracted refugee situations has While seeking permanent solutions for increased from nine years in 1993 to 17 them, UNHCR works to improve refugees’ years at the end of 2003. quality of life, self-reliance and future opportunities. Two-thirds of the global refugee population - over 10 million refugees - live in Funds contributed by our donors in 2012 protracted refugee situations in 30 countries. helped to provide life-saving medical care, Protracted refugee situations stem from upgrade water and sanitation facilities in political impasses that prevent refugees established refugee camps, and provide from returning home voluntarily in safety ongoing care and protection for families and dignity, and from integrating into their unable to return home. countries of asylum.

16 Annual Report 2012 Annual Report 2012 17 UNHCR/B. Sokol UNHCR/B. Health shelter The health of refugees and other forcibly displaced Providing people of concern to UNHCR with adequate

Australia for UNHCR / T. Mukoya T. UNHCR / for Australia people is a key component of protection and a priority for shelter, whether in emergencies, or in ongoing and UNHCR. Forced to live in exile, refugees and displaced protracted situations, remains a global strategic priority. people have limited access to health care and are vulnerable to diseases and epidemics. Among forcibly As most of the people affected by conflict, famine and other education displaced populations in developing countries, the top disasters in 2011 many remained displaced throughout 2012, five killers of children under the age of five are malaria, with transitional and semi-permanent shelter arrangements Approximately 40 percent of all refugee children - more than malnutrition, measles, diarrhoea and respiratory tract needed to replace the short-term emergency shelter one million - are not able to attend school. Many refugee infections. The priorities for UNHCR and its partners at provided to these communities. camps and host communities do not have adequate school the start of an emergency are measles immunisation, facilities, textbooks or writing materials and there is an acute In mid-2011, Dollo Ado - a remote town on the Ethiopian/ nutritional support, control of communicable diseases shortage of qualified teachers and resources for refugee Somali border - was at the heart of one of the world’s worst and epidemics, implementation of the reproduction UNHCR/A. Cippa teacher training. For UNHCR, education is a basic refugee humanitarian crises. Drought, famine and conflict forced health measures and public health surveillance. right, one that is vital in restoring hope and dignity to people thousands of refugees to seek safety in Dollo Ado, where driven from their homes, a tool to help them get back on Farchana refugee camp in eastern Chad is home to more UNHCR’s emergency response efforts were stretched to the their feet and build a better future. than 22,800 refugees from the war-ravaged province Water and sanitation limit in providing life-saving food, water, shelter and medical of Darfur in Sudan. Unable to return to their troubled care, especially for malnourished children. Access to clean water is essential to life, health and In Uganda’s Nakivale Refugee Settlement, Australia homeland, many families have been living there since 2004, dignity; proper sanitation is another key determinant Following an overwhelming response in 2011 at the for UNHCR continues to fund the development of a dependent on UNHCR and its partners for their survival. Community Technology Access Centre (CTA), which of health and wellbeing. In striving to provide people height of the Horn of Africa crisis, in 2012 Australian provides computer skills training for refugees. In 2012, 70 percent of the camp’s health care services of concern with enough clean water and basic sanitation, donors continued to support refugees in Dollo Ado by were funded. This funding helped provide support for UNHCR seeks to prevent the spread of disease and funding survival kits for new arrivals, transitional shelter for Designed to benefit refugees in remote locations, particularly staff in the Farchana Camp Health Centre, community sustain a hygienic living environment. vulnerable families, vocational training for young men and women and girls,the centre offers formal education, basic health programs and supplied the camp with essential women and clean drinking water and sanitation for Renewed conflict and insecurity in Sudan and South Sudan digital literacy training and certification, long distance medicines, nutrition, vaccines and equipment. refugee communities seeking to restart their lives. learning programs, vocational and technical skills training forced some 15,000 more people to flee to Kakuma camp and assistance with CV creation and job searches. in northwest Kenya camp in 2012. By September, the camp had exceeded its capacity of 100,000 people, and just 40 An important milestone was marked in November with percent of the population had access to a household latrine. 370 CTA students graduating from the program. CTA “the new shelter is much better. I built Consultant Manager Judy Nyamato said the graduation “Without this Health centre, In a crowded refugee camp, clean water and proper it myself with the materials provided was a significant achievement, both for the refugees and sanitation is critical - waterborne diseases such as the centre itself, and that since the graduation ceremony, I don’t know what I would do. diarrhoea and cholera can spread rapidly, and young by UNHcR. I decorated it myself. It has they’ve seen a dramatic increase in new enrolments. there are no other possibilities children are especially vulnerable. made a lot of difference to my family. The Nakivale CTA is one of over 30 computer centres Australia for UNHCR supporters raised $330,000 to fund It is more spacious, much cooler and established in refugee settlements since 2009 as part for health care in this area.” the construction of 2,000 new household latrines, and repair of UNHCR’s Community Technology Access Project. - 25 year-old Housna, whose two young children were and upgrade the camp’s ageing infrastructure, reducing the gives us privacy.” tested for malaria after presenting with high fevers. risk of disease and keeping children and families safe. Abdirahman, widowed Somali father of six.

18 Annual Report 2012 Annual Report 2012 19 UNHCR staff in Dollo Ado 80% of funds raised Refugee Camp, Ethiopia. UNHCR has more than 3,000 staff across the globe, working goes to helping to provide humanitarian aid and refugees and internally assistance to displaced people. displaced people RaIsING fUNDs Fundraising growth In 2012 we raised $17.2 million, building on 2011 income of $17 million, of which an unprecedented $5 million was for the Horn of Africa Crisis. Approximately 79 per cent of this income was derived from monthly giving; primarily through the Face- to-Face fundraising program. Direct mail, television, digital and special events also continued to attract significant support.

Where your money goes

9% Fundraising 11% Administration

80% Humanitarian programs

Source: Australia for UNHCR’s Statement of Comprehensive Income 2012

20 Annual Report 2012 UNHCR for Australia Annual Report 2012 21 Australia for UNHCR

Fundraising activities 2012 highlights Raising awareness and support Donor spotlight: Peter Murphy and campaigns Peter is a high school teacher who lives in Sydney. In 2012 the fundraising activity expanded Australia for UNHCR strengthened its social He became a monthly donor to Australia for Australia for UNHCR now has more than 48,000 across a number of channels. Our Face- media presence during the year, engaging UNHCR in 2010 and hasn’t missed a month since. active supporters who contribute to UNHCR’s to-Face fundraising program remains the donors through Facebook, Twitter and international humanitarian programs. This stable dominant program to acquire new monthly other social media activities which reached “I was stopped by one of the Australia for UNHCR and growing base of supporters - many of donors, continuing to grow during the year tens of thousands of people. Our website Face-to-Face fundraising teams when I was whom support on a regular monthly basis - has with our in-house operation now established attracted substantially more visitors in 2012 out in Hornsby. Some of them were refugees enabled UNHCR to respond more effectively in Sydney, Brisbane and Melbourne. Face- than previous years. We worked closely themselves, and their stories, and the information to refugee emergencies and implement to-Face, television, direct mail, digital and with SBS on the reality TV series Go Back to they gave me on other emergencies around the long-term development relief for refugees. other activities generate substantial support Where You Came From, integrating television world, really touched me,” Peter said. through regular giving and cash gifts as programming with advertising and social During 2012 we undertook special appeals well as helping to generate awareness. media activities. to improve primary health care for Darfur “In the years that I have been a monthly donor, refugees in Chad, to provide shelter and Over 18,000 new monthly donors joined us I have heard more and more, and become ongoing support to help rebuild communities throughout the year, and are now part of a more deeply engaged in the cause. The regular who had fled from Somalia to Dollo Ado, global network of 625,000 donors worldwide newsletters and emails keep me informed on Ethiopia and to provide water and sanitation who together support the life-saving work all the latest news from the field. So much of upgrades for refugees in Kakuma refugee of UNHCR. the information from Australia for UNHCR has camp, Kenya. Donors also provided significant relevance to what I teach. Australia for UNHCR was the third largest support for emergency response for refugees private sector donor to UNHCR in 2012, in crises including South Sudan, Syria, Mali “The vital work of UNHCR is really moving. and the twentieth largest donor overall. and for flood relief in the Philippines. And it’s one thing to be moved or concerned, but in these situations, actions speak louder than words.”

2012 Fundraising income streams

Face-to-Face 34.6% Telemarketing 8.2%

Direct Mail Appeals 21.2% Direct Response Television 4.7%

Corporate, Foundation Events 4.2% and Major Gifts 13.4%

Digital 10.2% Other 3.5%

UNHCR for Australia One of our Face-to-Face Peter Murphy at Australia for UNHCR’s Mother’s Fundraising teams Day Lunch event. in Brisbane. 22 Annual Report 2012 Annual Report 2012 23 Horn of africa Horn of AfricA etHIOPIa: One year On aUsaID’s DOLLaR PHotogrAPHic ABC EAst aDaM sPeNceR’s fOR DOLLaR INItIatIVe ExHibition AfriCA AppEAl In 2012, the Horn of Africa remained one of the largest operational areas for The Australian Government’s A special photography exhibition - In 2011, the partnership between In October 2012, ABC 702 Presenter, “Being able to move into a more UNHCR. Although the United Nations AusAID Dollar for Dollar Initiative The Horn of Africa Crisis: One Australia for UNHCR and the ABC Adam Spencer travelled with Australia permanent home is life-changing for declared the end of the Somalia famine for the Horn of Africa was a new Year On, gave Canberra residents saw almost 12,000 ABC listeners and for UNHCR to visit the refugee camps all concerned. So, too, are programs in February, an estimated 3.7 million form of engagement between the a chance to see how their viewers donate more than $2 million in Dollo Ado to gain an insight into how which provide skills training to Somalis were still in urgent need of Australian Government and Australia generosity and the support of to the Australians for the East Africa Australian aid had helped refugees one generate an income. And while humanitarian assistance and up to for UNHCR and an example of the AusAID had helped refugees move Appeal. Andy Henley, 702 ABC Station year on. UNHCR works to meet longer term 2,000 Somalis were arriving each opportunities arising from creative from being in a life and death Manager said ‘the response from our needs, the 170,000 people living in “It was a life-changing experience,” week in refugee camps like Dollo public/private initiatives. struggle to a slow process of audience to the East Africa Appeal Dollo Ado still need food, water, health recovery. The exhibition included was overwhelming and humbling.’ said Spencer. “A lot has improved and other programs.” Ado in Ethiopia, the world’s second Through AusAID funding, Australia some moving and sometimes The partnership with ABC Radio and since last year when a deadly largest refugee complex. for UNHCR was able to support confronting images from 2011 and TV networks, along with ABC Online combination of drought, famine and Adam hosted a “Raise the Roof for Somali refugees displaced in Ethiopia conflict saw more than 2,000 people Refugees” event in December, and An Australia for UNHCR mission travelled to 2012 taken in Kenya and Ethiopia, support, featured content interviews during the Horn of Africa crisis. The a day flood into the camps. held two fundraising events to support the Dollo Ado region in October to see how countries which absorbed most with key UNHCR personnel on project, which ran from January to refugees in Dollo Ado. His efforts funds had made a difference and what was of the refugees from the crisis. the ground in Kenya, Somalia, and November in 2012, addressed the “Thankfully kids aren’t dying in helped raise more than $50,000 to being done to meet the longer term needs Kenyan photojournalist Thomas Ethiopia to encourage an Australian most urgent needs of more than anywhere near the appalling numbers build more permanent shelters in of refugees. The transition in only one year Mukoya, whose work was featured humanitarian response, as well as run 180,000 refugees. This included the they did in mid-2011. But as the camps for refugees who are unlikely was quite remarkable with malnutrition rates in the exhibition, also hosted a promos to highlight the need for help. provision of core relief items, shelter, camp moves from an emergency to return home in the near future. stabilizing and many people beginning to move master class at the Australian sanitary facilities, domestic energy As a result of the appeal, Australia for to consolidation phase, help is still into more semi-permanent housing. Schools Centre for Photography, where as well as income-generating activities UNHCR became UNHCR’s largest desperately needed. had also been established and with the he talked about his humanitarian and public awareness around gender- private sector donor to its global East opportunity of education, young people assignments and work in the field “One of the main concerns is shelter. based violence. Africa Appeal, raising more than a now have hope for the future. for Australia for UNHCR. This means moving people from tents quarter of the global private sector total. that are made of the matting material “It’s not just saving lives now that is the you’d carry potatoes home in from the issue, it’s working in the long term so people shops to transitional housing made develop their own resilience to cope with from bamboo and mud. the sort of disasters that face them and to re-build their lives the best they can.” - Naomi Steer, National Director.

24 Annual Report 2012 Annual Report 2012 25 stReNGtHeNING OUR PaRtNeRsHIPs community engagement

Courtesy of SBS Courtesy of Inspired Adventures Australia for UNHCR Australia for UNHCR Australia for UNHCR

Go Back to Where You Came From, SBS Race for Refugees From movie nights to marathons to giving up in Somalia - the only one of its kind in the Raising the Roof for Refugees SBS Foundation Series 2 chocolate, community fundraising initiatives country. Maternal and infant mortality rates in A group of 16 riders took on a gruelling 400 In December we hosted a special event to The SBS Foundation supports Australia for Over three nights in August, the plight of raised more than $100,000 during the year. Somalia are among the highest in the world. kilometre South East Asia adventure as part of raise funds to provide transitional shelter UNHCR and is one of our long-term partners. refugees was highlighted in the second series Our online community also grew through our the SBS Race for Refugees fundraiser. Together for refugees in Dollo Ado, Ethiopia. Special The partnership provides us with valuable of SBS’ Go Back to Where You Came From, Get Involved campaign with Everyday Hero. World Refugee Day Breakfast with media agencies Mindshare, OMD, PHD guest and MC Adam Spencer spoke about his pro bono television advertising time in order prompting hundreds of Australians to donate In 2012, 84 active heroes raised more than and MediaCom, the riders battled it out in a Some 300 guests attended the 2012 World recent visit to Dollo Ado, while entertainment to promote fundraising campaigns, including to Australia for UNHCR for the first time. The $84,000. The Get Involved campaign micro- cycling odyssey from Cambodia to Vietnam that Refugee Day breakfast, which was hosted throughout the evening kept people dancing emergency appeals. powerful reality documentary followed the real- site contains information about Australia raised over $54,000 for Australia for UNHCR. by former Australian Rugby Union Captain and smiling. More than 200 people attended life journey of six ordinary Australians who took for UNHCR, donation tally board, fundraisers Phil Kearns and featured an opening address the Raise the Roof for Refugees event, raising “It’s great to be working with a life-risking refugee journey in reverse. leader board, links to our website, and Our newly appointed Special Representative, by the Patron for Australia for UNHCR, Her over $40,000. our clients to raise funds for such Facebook feeds. Ms Carina Hoang, a former refugee from Excellency the Governor-General Quentin UNHCR was featured prominently in the an important cause. Australia for Vietnam, business woman and author, briefed Bryce AC CVO. Our special guest speaker was Literary Lunch program which broadcast to an audience Mother’s Day Lunch UNHCR is one of our foundation the departing cyclists on her own experiences former Vietnamese refugee and Australia for of more than 705,000 viewers during the Organised for the sixth year running by our charities committed to raising funds as a young girl in a boat, seeking asylum. Our sixth annual Mother’s Day Lunch was UNHCR Special Representative Carina Hoang. three nights. Women’s Projects Committee, this year’s attended by 280 guests and featured journalist Carina, whose book Boat People documents that help the world’s refugees.” Literary Lunch featured Iranian refugee For Sydney resident Vi Truong, the experience and commentator, Mia Freedman and Dr the Vietnamese refugee exodus during the - Adam Sadler, SBS National Agency To amplify the exposure, Australia for UNHCR and author Dr Kooshyar Karimi. Held in was also very personal. “I feel very strongly Abdulcadir Giama from the Galkayo Medical 1970s, fled Vietnam at the age of 16, and Sales manager. developed a campaign of leveraging activity October, the lunch was attended by 200 about issues concerning refugees,” Vi said. Centre in Somalia, as special guest speakers, spoke movingly of her own refugee journey that included social media, marketing, digital supporters and raised more than $60,000 “My parents escaped Vietnam in the 1970s as along with Australia for UNHCR Special and of the help she received from UNHCR. and distribution activities. Overall, the campaign for reproductive health. ‘boat people’, so I know from firsthand stories Representative Aminata Conteh who shared The breakfast raised over $68,000 to improve generated significant support for Australia for the troubles they experience. I always wanted her experience as a refugee. The lunch raised water and sanitation in Kakuma Refugee UNHCR, both financially and non-financially. The to do something meaningful to support the more than $77,000 for the Safe Mother and Camp in Kenya. website traffic increased by over 500 percent refugee cause.“ Baby program at the Galkayo Medical Centre and more than 2,500 people were engaged in our social media posts reaching more than 50,000 people. 26 Annual Report 2012 Annual Report 2012 27 These Syrian children are among the millions of internally displaced people in Syria. UNHCR provided them with school kits to help them continue their education.

tHaNk yOU tO OUR sUPPORteRs thank you to the following corporations Thank you to the following Thank you to our Special Trusts and Foundations for their Representatives: and their staff for generous support: Our Patron and Special Representatives are their major support prominent Australians who work with us to Beeren Foundation raise awareness and funds for refugees in need. Jaramas Foundation To mark World Refugee Day, on 20 June Pace Foundation 2012 we announced the appointment of Paul Ainsworth Family Foundation former Vietnamese refugee and author Carina Hoang as a Special Representative Macquarie Group Foundation of Australia for UNHCR. Carina’s amazing Sky Foundation story of escape, resilience, repatriation and Australian Institute of ongoing support to the Vietnamese refugee TAG Family Foundation Superannuation Trustees community is truly inspirational. The Jani Haenke Charitable Trust Special thanks to our Patron, Governor- General Her Excellency the Honourable Quentin Bryce AC CVO.

Thanks also to our other Special Representatives for their support in 2012:

Ian Chappell

Sarah-Jane Clarke

Aminata Conteh-Biger

Jack Gray

Mark Schwarzer OAM

Jane Turner

28 Annual Report 2012 Diab UNHCR/B. Annual Report 2012 29 A Congolese refugee mother sews a school uniform under an income-generation project managed by UNHCR’s non-governmental GOVeRNaNce organization partner in Rwanda’s Kiziba camp.

Board of Directors

DIRECTOR QUALIFICATIONS, EXPERIENCE & OCCUPATION DIRECTOR Program Committee SINCE Our staff The Program Committee is chaired by Mr John W H BA (Hon), LLB July 2000 Director Michael Dwyer. Its purpose is to Australia for UNHCR is headed up Denton Partner and Chief Executive Officer, promote support for Australia for UNHCR by National Director Naomi Steer Chairman Corrs Chambers Westgarth Lawyers and to educate and inform people in who leads a team of staff who work both the wider community and in the to raise funds to support UNHCR Mr John Boultbee BA, LLB (Hons), LLM November 2000 superannuation/finance industry about and to keep our donors informed AM Lawyer, Head of National Teams, the work of UNHCR and the situation about UNHCR’s work via our website, Football Federation of Australia of refugees worldwide. The committee emails, phone calls, direct mail, directly supports fundraising events and publications, seminars and briefings. Mr Michael Dwyer Dip. Superannuation Management, Advanced Dip. July 2000 sponsorships, including the annual World AM Financial Services (Superannuation), Refugee Day Breakfast. We are also supported in our work Dip. Of Public Administration, FASFA by dedicated volunteers. In 2012, we Chief Executive Officer, Members are Michael Baldwin, Joanna had over 20 volunteers assisting our First State Trustee Corporation Davison, Jack Gray, Penny Pryor, Matthew Donor Services team and providing Perrignon, and Daphne van der Oord. administrative support. Mr Rick Millen BA (Law). Oxford University. June 2012 Director, Youth Off The Streets Women’s Projects Committee Australia for UNHCR is fortunate CA, Former partner PricewaterhouseCoopers to have the support of a number The Women’s Projects Committee is of former refugees both as staff chaired by Director Alice Spigelman. Its Mr Paul Reid BA (Acctg), Dip of Superannuation December 2004 and volunteers. They have firsthand purpose is to promote support for UNHCR Management, CA experience of the tribulations of being projects specifically benefiting women. Partner, a refugee and understand the valuable The committee directly supports fundraising KPMG support of UNHCR. This makes them events and sponsorships, including the keen to give back through their work annual Mother’s Day Lunch. Ms Fiona Reynolds Dip of Public Policy, RG146 April 2010 with Australia for UNCHR FAIST Managing Director, Principles of Responsible Investment Fellow of the Australian Institute of Superannuation Committee members are Lorraine Berends, Trustees Penny Gerstle, Pamela Gilbert, Ros Horin, Kathy Madell and Deidre McCann. Mrs Alice Spigelman BA, MA Clin.Psych., Dip.Clin.Psych. February 2006 AM Uni. Sydney Clinical Psychologist, former Marketing Director, Benevolent Society, author

30 Annual Report 2012 Noy UNHCR/F. Annual Report 2012 31 Statement of Comprehensive Income Statement of Changes in Members’ Funds fINaNcIaL For the year ended 31 December 2012 For the year ended 31 December 2012 Retained NOTE 2012 $ 2011 $ Reserves $ Total $ Surplus $ Funds available for future Revenue 640,000 299,795 939,795 use at 1 January 2011 sUMMaRy Donations and gifts - monetary 17,191,837 17,138,574 Excess of revenue over Grants - overseas related party 7,011,356 5,594,457 - 1,985,067 1,985,067 expenses for the year - AusAID - 704,248 Funds available for future Investment income - interest 270,553 169,883 640,000 2,284,862 2,924,862 use at 31 December 2011 2012 Other income 35,316 192,397 Excess of revenue over Total revenue 24,509,062 23,799,559 - 67,097 67,097 expenses for the year

Expenses Funds available for future 640,000 2,351,959 2,991,959 International aid and development programs expenditure: use at 31 December 2012 International programs: The accompanying notes form part of this concise financial report. These Funds to international programs paid 12,546,259 12,584,984 statements should be read in conjunction with the full financial statements. Funds to international programs accrued 1,374,087 1,091,773 Community education 89,265 128,369 Fundraising costs: Funded by overseas grant 7,011,356 5,594,457 Public 1,467,391 1,091,354 Accountability and administration 1,953,607 1,323,555 Total expenses 24,441,965 21,814,492

Excess of revenue over expenditure 2 67,097 1,985,067 The concise financial report is an extract from the financial Other comprehensive income - - report. The financial statements and specific disclosures Total comprehensive income 67,097 1,985,067 included in the concise financial report have been derived from the financial report. For the year ended 31 December 2012, there were no amounts earned or incurred by Australia for UNHCR for the following categories; Non-monetary The concise financial report cannot be expected to provide donations and gifts, bequests and legacies revenue, other Australian grants, as full an understanding of the financial performance, financial revenue from international political or religious adherence promotional programs, international program support costs, nonmonetary expenditure, position and financing and investing activities of the Company international political or religious adherence promotion programs expenditure as the financial report. Further information can be obtained and domestic programs expenditure. A Sudanese refugee woman from the financial report, which is available, free of charge prepares a meal for her family at The accompanying notes form part of this concise financial report. These on request to the Company by contacting (02) 9262 5377. Yusuf Basil refugee settlement in statements should be read in conjunction with the full financial statements. South Sudan’s Upper Nile State. 32 Annual Report 2012 Annual Report 2012 33 UNHCR /P. Rulashe UNHCR /P. Statement of Financial Position Statement of Cash Flows Notes to the Financial Statements As at 31 December 2012 For the year ended 31 December 2012 For the year ended 31 December 2012

NOTE 2012 $ 2011 $ NOTE 2012 $ 2011 $ Note 1: Summary of significant Note 2: Surplus of revenue over expenses Current assets Cash flows from operating activities accounting policies 2012 $ 2011 $ Cash and cash equivalents 3 4,651,735 5,111,359 Cash receipts of grant 5,666,772 6,939,041 The concise financial report is an extract of Surplus of revenue over expenses has been arrived at after charging the following items: Financial assets - held-to-maturity Cash receipts of donations, gifts the full financial report for the year ended 181,934 56,321 17,191,837 17,138,574 investments and bequests 31 December 2012. The concise financial Depreciation and amortisation of plant and equipment 62,866 55,567 Receivables 151,614 937,551 Cash payments to suppliers report has been prepared in accordance with Operating leases - rental expense 140,599 104,531 (9,793,546) (8,045,109) Prepayments 186,412 44,211 and employees Accounting Standard 1039: Concise Financial Employee benefits expense 5,594,111 3,452,772 Total current assets 5,171,695 6,149,442 Cash payments to UNHCR for Reports, and the Corporations Act 2001 (13,638,032) (13,072,213) Provision for employee entitlements 47,467 26,779 overseas projects and the ACFID Code of Conduct reporting requirements (for further information on Non-current assets Interest received 270,553 169,883 the Code please refer to the ACFID Code Note 3: Cash and cash equivalents Plant and equipment 126,979 122,934 Other income 35,316 158,104 of Conduct Guidance Document available Table of cash movements for designated purposes Net cash (used in)/provided Total non-current assets 126,979 122,934 (267,100) 3,288,280 by operating activities at www.acfid.asn.au). Cash available at Cash raised Cash disbursed Cash available at Total assets 5,298,674 6,272,376 1 January 2012 during 2012 during 2012 31 December 2012 The financial statements, specific disclosures Purpose / Appeal $ $ $ $ Current liabilities Cash flows from investing activities and other information included in the concise Inhouse face-to-face 744,584 5,420,134 (5,779,095) 385,623 Payables 1,973,357 1,682,637 Payment for plant and equipment (66,911) (32,345) financial report are derived from and are fundraising grant Provisions 294,763 243,139 Investment in held to maturity consistent with the full financial report of All other purposes 4,366,775 17,744,343 (17,845,006) 4,266,112 (125,613) - financial assets Australia for UNHCR. The concise financial Unearned revenue - 1,344,584 Total 5,111,359 23,164,477 (23,624,101) 4,651,735 report cannot be expected to provide as Total current liabilities 2,268,120 3,270,360 Net cash used in investing activities (192,524) (32,345) detailed an understanding of the financial As set out by ACFID Code of Conduct, the in-house face-to-face fundraising grant generated 10% performance, financial position and financing or more of the Company’s total fundraising income of the year of $17,191,837. Non-current liabilities Net (decrease)/ increase in cash held (459,624) 3,255,936 Cash at the beginning of the and investing activities of Australia for UNHCR Provisions 38,595 77,154 5,111,359 1,855,423 financial year as the full financial report. Total non-current liabilities 38,595 77,154 Cash at the end of the financial year 3 4,651,735 5,111,359 Note 4: Events subsequent to Note 5: Economic dependency Total liabilities 2,306,715 3,347,514 The financial report of Australia for UNHCR has been prepared in accordance with reporting period During the year ended 31 December Australian Accounting Standards (AASBs) There has not arisen in the interval between 2012 the Company received a cash grant of Net assets 2,991,959 2,924,862 At the end of the financial year, Australia for UNHCR had no balances in the including Australian Accounting Interpretations. the end of the financial year and the date of $5,666,772 (2011: $6,939,041) from UNHCR and following categories: inventories, assets held for sale, current and non-current A statement of compliance with International this report any other item, transaction or event is dependent on this entity for financial support other financial assets, investment property, intangibles, other non-current Members’ funds assets, current and non-current borrowings, current tax liabilities, current and Financial Reporting Standards cannot be made of a material and unusual nature likely, in the in respect of developing its fundraising activities Retained surplus 2,351,959 2,284,862 non-current financial liabilities, and current and non-current other liabilities. due to the organisation applying the not-for- opinion of the directors, to affect significantly and donor acquisition, and special projects as Reserves 640,000 640,000 profit sector specific requirements contained the operations of the Company, the results of assigned by UNHCR. Of the 2011 grant received, The accompanying notes form part of this concise financial report. These in the Australian Accounting Standards. The those operations, or the state of affairs of the $1,344,584 was accounted for as unearned Total members’ funds 2,991,959 2,924,862 statements should be read in conjunction with the full financial statements. presentation currency used in this concise Company in subsequent financial years. revenue as at 31 December 2011, and Grant financial report is Australian dollars. revenue for the year ended 31 December 2012.

34 Annual Report 2012 Annual Report 2012 35 36 Annual Report 2012 Annual Report 2012 37 Refugee children in Kakuma camp in northern Kenya do the ‘shelter’ sign.

aBOUt aUstRaLIa fOR UNHcR

Corporate statement Australia for UNHCR is one of a number of fundraising organisations around the world set Australia for UNHCR is an Australian company up with the support of UNHCR to raise funds limited by guarantee. It was registered under from the private sector. It operates through a the Corporation Act on 4 July 2000. UNHCR formal funding and licensing agreement with is the single member of the company. A UNHCR which authorises Australia for UNHCR registered charity, Australia for UNHCR has to raise funds on its behalf in Australia to tax deductible gift recipient status through support UNHCR’s international humanitarian its listing as a specific international affairs projects. Australia for UNHCR works closely recipient under Section 30.80 of the Income with UNHCR Headquarters in Geneva and Tax Assessment Act 1997. It is endorsed by the UNHCR Regional Office in Canberra. the Australian Tax Office as an Income Tax Exempt Charity. Complaints

Australia for UNHCR is a member of ACFID Australia for UNHCR has a Complaints UNHCR for Australia - the Australian Council for International Handling Policy and Procedure. If you Development - and a signatory to ACFID’s Code have a complaint, please call our Donor of Conduct which ensures that non-government Services team on 1300 361 288 or email organisations (NGOs) conduct their activities [email protected]. Complaints relating with integrity, transparency and accountability. to a breach of the ACFID Code of Conduct can Our purpose This code sets out an agreed set of values and be made to the to the ACFID Code of Conduct To provide life-changing humanitarian principles for NGOs to follow in the work they Committee at www.acfid.asn.au support to refugees and other support overseas and in their fundraising and displaced and stateless people who educational activities. Australia for UNHCR is come under the care and protection affiliated to the Fundraising Institute of Australia of the UN Refugee Agency. (FIA), which sets standards for the charitable and fundraising sector.

38 Annual Report 2012 Annual Report 2012 39 UNHCR/T. Mukoya UNHCR/T. www.unrefugees.org.au

PO Box Q428 Queen Victoria Building NSW 1230 Tel: (02) 9262 5377 Fax: (02) 9262 4345 Email: [email protected] ABN: 35 092 843 322