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Request For Proposal
[VERSION 2.0]
To Outsource Computerisation of Registration & Land Records Management System and Provisioning of Citizen and Back-end Services Through Establishment and Operations & Management of Citizen Service Centres Throughout the State of Punjab on Public Private Partnership Model
PUNJAB LAND RECORDS SOCIETY Office of Director Land Records Jalandhar City Punjab – 144 002
S VOLUME I
Computerisation of Registration and Land Records in the State of Punjab REQUEST FOR PROPOSAL
REQUEST FOR PROPOSALS
Date of Issuance: ______Ref. No.: ______To, ______
Dear Sir, We enclose the Request for Proposal (RFP) document to outsource Computerisation of Registration & Land Records Management System in the State of Punjab. The RFP document consists of three volumes viz. RFP Volume-1 Section 1 Invitation for Proposals Section 2 Scope of Work RFP Volume-2 Section 3 General Instructions to Applicants Section 4 Special Instructions to Applicants Section 5 Technical and Financial Details & Formats RFP Volume-3 Section 6 Draft Master Services Agreement, Non-disclosure Agreement and Schedules including the Service Level Agreement for Data Entry, Supply of equipment on upfront payment basis, Operations & Maintenance (O&M), and State Data Center Operationalisation.
You are requested to go through the document carefully and submit your proposals as per the instructions given in the document.
Thanking you, Yours faithfully,
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S VOLUME I
Computerisation of Registration and Land Records in the State of Punjab REQUEST FOR PROPOSAL
Key Events & Dates
S.No. Event Date 1. Issuance of RFP ver2.0 to pre-qualified bidders 2. Discussions with pre-qualified bidders on RFP ver2.0 3. Issuance of Final RFP (date of commencement of issuance) 4. Submission of queries by pre-qualified bidders 5. Issuance of Clarifications 6. Last Date for submission of bids (two envelops : technical + financial) and date of opening of technical bid
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S VOLUME I
Computerisation of Registration and Land Records in the State of Punjab REQUEST FOR PROPOSAL
IMPORTANT NOTICE
THIS TENDER DOCUMENT IS NOT TRANSFERABLE
Tenderers are advised to study the tender document carefully. Submission of bid shall be deemed to have been done after careful study and examination of the tender document with full understanding of its implications.
The response to this tender should be full and complete in all respects. Incomplete or partial bids shall be rejected.
The tenderer shall bear all costs associated with the preparation and submission of the bid, including cost of site visits, demonstration, benchmarking and presentation for the purposes of clarification of the bid, if so desired by Authorised Representative, Punjab Land Records Society (M/s. PLRS), Office of Director Land Records Punjab, Kapurthala Road, Jalandhar. M/s. PLRS will in no case be responsible or liable for those costs,
regardless of the conduct or outcome of the tendering process.
The terms in the following categories are used interchangeably and their derivates are synonymous within each category: a. ‘Nakal Centre’ , ’Citizen Service Centre’ , ‘Fard Kendra’ , ‘Tehsil Centre’ and ‘Sub-tehsil Centre’. b. Bidder, Tenderers, Operator, ‘BOOT Operator’. c. RFP and Tender d. Proposal and Bid
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
Volume 1
Technical Scope of
work for
To Outsource Computerisation of Registration &
Land Records Management System and Provisioning of TableCitizen of and ContentsBack-end Services Through Establishment and Operations & Management of Citizen Service Centres Throughout the State of Punjab on Public Private Partnership Model
This document and all its contents are proprietary and confidential and are provided on a need-to-know basis.
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
Table of Contents
1 GENERAL INFORMATION ...... 8
1.1 ABOUT PUNJAB ...... 8
1.2 STATE VISION ...... 10 1.2.1 Action Agenda for Good Governance ...... 10 1.2.2 Government Process Re-engineering & Reforms...... 11 1.2.3 Guiding Principles...... 12 1.2.4 State Wide Architecture (PAWAN) ...... 12
1.3 STATE ADMINISTRATION (REVENUE) ...... 14
1.4 ABOUT PUNJAB LAND RECORDS SOCIETY (PLRS) ...... 18
1.5 LAND RECORDS SYSTEM IN PUNJAB ...... 18 1.5.1 Types of Land Records Registers ...... 20
1.6 REGISTRATION SYSTEM IN PUNJAB ...... 35 1.6.1 Department of Registration...... 35 1.6.2 Registration...... 35 1.6.3 Registration Process ...... 36 1.6.4 Post Registration of the document ...... 38 1.6.5 Current books and registers maintained at the SROs ...... 38 1.6.6 Subsidiary Books and Miscellaneous Records ...... 40 1.6.7 Re-registration...... 40 1.6.8 Monthly returns of Sub-registrars ...... 41 1.6.9 Annual Statistical statements to be submitted by the IGR ...... 41
2 PROJECT INTRODUCTION ...... 43
2.1 PROJECT VISION - REGISTRATION & RECORDS MANAGEMENT SYSTEM ...... 43 2.1.1 Objectives of the Project ...... 44 2.1.2 Scope of Work ...... 45 2.1.3 Services to be provided to Citizens ...... 60 2.1.4 Land Records Data Entry Process...... 60 2.1.5 PLRS Software for Land Records System...... 68 2.1.6 PRISM Software for Registration System...... 73 2.1.7 Proposed Processes ...... 76 2.1.8 Role, Responsibility & Accountability ...... 78
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
3 DETAILED PROJECT REQUIREMENTS ...... 83
3.1 MANAGEMENT REQUIREMENTS...... 83 3.1.1 Accountability & Administrative Management...... 83 3.1.2 People Management ...... 83 3.1.3 Operations & Maintenance Management ...... 86 3.1.4 Infrastructure Requirements ...... 88
ANNEXURE 1 – MIS REPORTS ...... 91
ANNEXURE 2 – INFORMATION REGARDING SERVICE TRANSACTIONS ...... 94
ANNEXURE 3 –TECHNICAL SPECIFICATIONS...... 97
ANNEXURE 4 – RESOURCE REQUIREMENT...... 108
ANNEXURE 5A – RECORD STATISTICS...... 111
ANNEXURE 5B – REGISTRATION SYSTEM TRANSACTION STATISTICS ...... 118
ANNEXURE 6 –TEHSIL/SUB-TEHSIL CATEGORISATION...... 123
ANNEXURE 8 –TEHSIL OFFICE PROCESSES...... 140
ANNEXURE 9 – PUNJAB SWAN – POINTS OF PRESENCE ...... 162
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
1 GENERAL INFORMATION
1.1 About Punjab
Enterprise and endeavor, these two words symbolize the essential spirit of the people of Punjab. Since Independence, over 5 decades, the state has earned its epithet: "Granary of India" through the enterprising spirit, and untiring toil of its people.
Its average growth rate of 10% is amongst the highest in the country. As per 2001 census, Punjab also boasts of literacy rate of 75.63% for males and 63.55% for females and the highest percapita income in India. Today Punjab has become a land of boundless opportunities, offering distinct advantages for investment and industry.
Since the recent liberalization of India's economy, Punjab has started making its mark on the global business, with major players from around the world establishing agribusiness in the state (in form of joint ventures).
Based on nature’s bounty and the dynamism of its people, Punjab is a land of rivers, fertile soils and steady achievement. With its inimitable style of transforming every potential opportunity into a success story, the state was the first to translate agricultural technology into the "green revolution", recording highest growth rate in food production. Providing the impetus for the "White revolution", during Operation Flood, it was Punjab that recorded the highest per capita availability of milk. Agriculture is the mainstay of Punjab’s economy with 84% of total area of the state being cultivated. The main crops grown are wheat, rice and cotton. Priority is being given to sugarcane, oil seeds, horticulture and forestry.
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
State Statistics Divisions : 4 Villages : 13001 Districts : 17 Total Area : 5032732 hectares Kanungo Circles : 461 Net Cultivated Area: 4249982 hectares Patwar Circles : 4593
Agriculture Statistics Area under cultivation (in thousand hectares) 1990- 2000- 2001- 2002- 2003- 2004- Item 1991 2001 2002 2003 2004 2005 Rice 2015 2612 2489 2530 2614 2400 Bajra 12 6 7 7 8 10 Maize 188 165 165 153 154 220 Wheat 3273 3408 3422 3375 3444 3250 Barley 37 32 23 26 23 30 Total Cereals 5525 6223 6106 6091 6243 5910
Gram 60 8 7 7 6 20 Other Pulses 83 46 42 34 38 65 Total Pulses 143 54 49 41 44 85
Total Food grains 5668 6277 6155 6132 6287 5995
Groundnut 11 4 4 5 4 6 Other Oilseeds 93 82 79 94 82 164 Total Oilseeds 104 86 83 99 86 170
Sugarcane 101 121 143 154 123 150
Cotton American 637 358 507 374 386 Cotton Desi 64 116 100 76 66 Total Cotton 701 474 607 450 452 550
Yield rates of Principal Crops (kgs. per hectares) 1990- 2000- 2001- 2002- 2003- Crops 1991 2001 2002 2003 2004 Wheat 3,715 4,563 4,532 4,200 4,207 Rice 3,229 3,506 3,545 3,510 3,694 Maize 1,784 2,793 2,722 2,040 2,984 Barley 2,759 3,393 3,393 3,273 3,342 Gram 743 953 873 953 899
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
Yield rates of Principal Crops (kgs. per hectares) Bajra 1,090 893 929 810 993 Sugarcane 5,941 6,425 6,512 5,894 5,382 Cotton 481 437 382 434 575 (American) Cotton (Desi) 285 408 285 290 444 Rapeseed and 1,014 1,213 1,191 912 1,195 Mustard Groundnut 818 879 878 720 905 Sunflower 1,610 1,154 1,533 1589 1,600
1.2 State Vision
The vision of the state is overall economic development of the State supported by Public Private Partnership to transform into an ICT powered State with help of the following: Good Governance Improved delivery of citizen services Effective and efficient collection of state revenues and use the same for development of the state and it’s people Implelementation of e-Governance as a tool to control and monitor various departments of the State Creation of quality manpower through ICT education at all levels Creation of new jobs by bringing in new ICT industry Implementation ICT as local economic booster Co-ordinating political will and leadership of Chief Minister Simultaneous focus on top politicians and bureaucrats
1.2.1 Action Agenda for Good Governance
The following is the action agenda of the government to ensure good governance in the state: • Reinvent the Government Good Governance functions • Refocus on Good Governance and divest other roles to private sector • Command-control regime to market driven role of facilitator
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• Unbundling competitive & commercial functions from the State’s roles • Strengthening institutions to perform State domain roles • Responsiveness, accountability & transparency in Governance through the use of ICT • Improvement in delivery of services by Government to the Citizens • Introduce the concept of Outsourcing with the help of Public-Private Partnership and Privatization • Democratic decentralization for the benefit of citizens • Empowerment of people and specially women & disadvantaged sections of the society
1.2.2 Government Process Re-engineering & Reforms
The various process re-engineering and reforms as envisioned by the state are as follows: • Comprehensive review, simplification and revision of Punjab Civil Secretariat Manual of Office Procedure • Comprehensive review, simplification and revision of Punjab Civil Services Rules • Comprehensive review, simplification and revision of Punjab Financial Rules • Adoption of single file system • Restructuring of the State Government Departments by: • Re-fixing of work norms • Revised functions and roles of personnel • Implementation of feasible IIPA Report • Right to Information Act 2002 adopted in Punjab • Simplification of procedures for Citizen Services through Business Process Re-engineering undertaken by a Consultant • Develop & implement a web based grievance help line • Preparation and implementation of of Citizen Charter • Take up Evaluation studies
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1.2.3 Guiding Principles
The major guiding principles adopted by the State for good governance are as follows: • Rule of law • Transparency • Accountability • Responsiveness • Effectiveness & efficiency • Equity and inclusiveness • Consensus orientation • Participation
1.2.4 State Wide Architecture (PAWAN)
The state has proposed comprehensive State-Wide Area Network to create a basic Information Technology backbone.
The State Wide Network is to be used majorly for the following purposes: Data and File Transfer Email OLTP and Database Connectivity Video Conferencing Voice Connectivity
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VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK
(The diagram above is indicative in nature and may not represent the exact topology) The major applications envisaged to be run on this network are as follows: To provide common citizen services To run major e-governance applications Sharing of Citizen database Online monitoring of performance Monitoring of village development and other state schemes Distribution of educational content
State Wide Area Network will be used by the following Departments: Treasury Excise and Taxation Land Records Transport
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