f Request For Proposal [VERSION 2.0] To Outsource Computerisation of Registration & Land Records Management System and Provisioning of Citizen and Back-end Services Through Establishment and Operations & Management of Citizen Service Centres Throughout the State of Punjab on Public Private Partnership Model PUNJAB LAND RECORDS SOCIETY Office of Director Land Records Jalandhar City Punjab – 144 002 S VOLUME I Computerisation of Registration and Land Records in the State of Punjab REQUEST FOR PROPOSAL REQUEST FOR PROPOSALS Date of Issuance: ________________ Ref. No.: _______________________ To, _____________________________ _____________________________ Dear Sir, We enclose the Request for Proposal (RFP) document to outsource Computerisation of Registration & Land Records Management System in the State of Punjab. The RFP document consists of three volumes viz. RFP Volume-1 Section 1 Invitation for Proposals Section 2 Scope of Work RFP Volume-2 Section 3 General Instructions to Applicants Section 4 Special Instructions to Applicants Section 5 Technical and Financial Details & Formats RFP Volume-3 Section 6 Draft Master Services Agreement, Non-disclosure Agreement and Schedules including the Service Level Agreement for Data Entry, Supply of equipment on upfront payment basis, Operations & Maintenance (O&M), and State Data Center Operationalisation. You are requested to go through the document carefully and submit your proposals as per the instructions given in the document. Thanking you, Yours faithfully, Punjab Land Records Society (PLRS) Page 2 of 187 S VOLUME I Computerisation of Registration and Land Records in the State of Punjab REQUEST FOR PROPOSAL Key Events & Dates S.No. Event Date 1. Issuance of RFP ver2.0 to pre-qualified bidders 2. Discussions with pre-qualified bidders on RFP ver2.0 3. Issuance of Final RFP (date of commencement of issuance) 4. Submission of queries by pre-qualified bidders 5. Issuance of Clarifications 6. Last Date for submission of bids (two envelops : technical + financial) and date of opening of technical bid Punjab Land Records Society (PLRS) Page 3 of 187 S VOLUME I Computerisation of Registration and Land Records in the State of Punjab REQUEST FOR PROPOSAL IMPORTANT NOTICE THIS TENDER DOCUMENT IS NOT TRANSFERABLE Tenderers are advised to study the tender document carefully. Submission of bid shall be deemed to have been done after careful study and examination of the tender document with full understanding of its implications. The response to this tender should be full and complete in all respects. Incomplete or partial bids shall be rejected. The tenderer shall bear all costs associated with the preparation and submission of the bid, including cost of site visits, demonstration, benchmarking and presentation for the purposes of clarification of the bid, if so desired by Authorised Representative, Punjab Land Records Society (M/s. PLRS), Office of Director Land Records Punjab, Kapurthala Road, Jalandhar. M/s. PLRS will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the tendering process. The terms in the following categories are used interchangeably and their derivates are synonymous within each category: a. ‘Nakal Centre’ , ’Citizen Service Centre’ , ‘Fard Kendra’ , ‘Tehsil Centre’ and ‘Sub-tehsil Centre’. b. Bidder, Tenderers, Operator, ‘BOOT Operator’. c. RFP and Tender d. Proposal and Bid Punjab Land Records Society (PLRS) Page 4 of 187 VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK Volume 1 Technical Scope of work for To Outsource Computerisation of Registration & Land Records Management System and Provisioning of TableCitizen of and ContentsBack-end Services Through Establishment and Operations & Management of Citizen Service Centres Throughout the State of Punjab on Public Private Partnership Model This document and all its contents are proprietary and confidential and are provided on a need-to-know basis. Punjab Land Records Society (PLRS) Page 5 of187 VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK Table of Contents 1 GENERAL INFORMATION .............................................................................8 1.1 ABOUT PUNJAB ..........................................................................................8 1.2 STATE VISION ......................................................................................... 10 1.2.1 Action Agenda for Good Governance ................................................. 10 1.2.2 Government Process Re-engineering & Reforms.................................. 11 1.2.3 Guiding Principles........................................................................... 12 1.2.4 State Wide Architecture (PAWAN) ..................................................... 12 1.3 STATE ADMINISTRATION (REVENUE) ............................................................... 14 1.4 ABOUT PUNJAB LAND RECORDS SOCIETY (PLRS) ................................................ 18 1.5 LAND RECORDS SYSTEM IN PUNJAB ................................................................ 18 1.5.1 Types of Land Records Registers ...................................................... 20 1.6 REGISTRATION SYSTEM IN PUNJAB ................................................................. 35 1.6.1 Department of Registration.............................................................. 35 1.6.2 Registration................................................................................... 35 1.6.3 Registration Process ....................................................................... 36 1.6.4 Post Registration of the document .................................................... 38 1.6.5 Current books and registers maintained at the SROs ........................... 38 1.6.6 Subsidiary Books and Miscellaneous Records ...................................... 40 1.6.7 Re-registration............................................................................... 40 1.6.8 Monthly returns of Sub-registrars ..................................................... 41 1.6.9 Annual Statistical statements to be submitted by the IGR .................... 41 2 PROJECT INTRODUCTION ..........................................................................43 2.1 PROJECT VISION - REGISTRATION & RECORDS MANAGEMENT SYSTEM ........................ 43 2.1.1 Objectives of the Project ................................................................. 44 2.1.2 Scope of Work ............................................................................... 45 2.1.3 Services to be provided to Citizens ................................................... 60 2.1.4 Land Records Data Entry Process...................................................... 60 2.1.5 PLRS Software for Land Records System............................................ 68 2.1.6 PRISM Software for Registration System............................................ 73 2.1.7 Proposed Processes ........................................................................ 76 2.1.8 Role, Responsibility & Accountability ................................................. 78 Punjab Land Records Society (PLRS) Page 6 of187 VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK 3 DETAILED PROJECT REQUIREMENTS .........................................................83 3.1 MANAGEMENT REQUIREMENTS....................................................................... 83 3.1.1 Accountability & Administrative Management...................................... 83 3.1.2 People Management ....................................................................... 83 3.1.3 Operations & Maintenance Management ............................................ 86 3.1.4 Infrastructure Requirements ............................................................ 88 ANNEXURE 1 – MIS REPORTS ...........................................................................91 ANNEXURE 2 – INFORMATION REGARDING SERVICE TRANSACTIONS .............94 ANNEXURE 3 –TECHNICAL SPECIFICATIONS....................................................97 ANNEXURE 4 – RESOURCE REQUIREMENT......................................................108 ANNEXURE 5A – RECORD STATISTICS............................................................111 ANNEXURE 5B – REGISTRATION SYSTEM TRANSACTION STATISTICS ...........118 ANNEXURE 6 –TEHSIL/SUB-TEHSIL CATEGORISATION..................................123 ANNEXURE 8 –TEHSIL OFFICE PROCESSES.....................................................140 ANNEXURE 9 – PUNJAB SWAN – POINTS OF PRESENCE .................................162 Punjab Land Records Society (PLRS) Page 7 of187 VOLUME I S Computerisation of Registration and Land Records in the State of Punjab TECHNICAL SCOPE OF WORK 1 GENERAL INFORMATION 1.1 About Punjab Enterprise and endeavor, these two words symbolize the essential spirit of the people of Punjab. Since Independence, over 5 decades, the state has earned its epithet: "Granary of India" through the enterprising spirit, and untiring toil of its people. Its average growth rate of 10% is amongst the highest in the country. As per 2001 census, Punjab also boasts of literacy rate of 75.63% for males and 63.55% for females and the highest percapita income in India. Today Punjab has become a land of boundless opportunities, offering distinct advantages for investment and industry. Since the recent liberalization of India's economy, Punjab has started making its mark on