administrative sciences Article Co-Production of Digital Public Services in Austrian Public Administrations Noella Edelmann 1,* and Ines Mergel 2 1 Department for E-Governance and Administration, Danube University Krems, 3500 Krems, Austria 2 Department of Politics and Public Administration, University of Konstanz, 78464 Konstanz, Germany;
[email protected] * Correspondence:
[email protected] Abstract: In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co- production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved. Keywords: co-production; citizen participation; public administration; public value outcomes; digital transformation 1. Introduction The European Commission’s Digital Strategy calls for the digital transformation of Citation: Edelmann, Noella, and public administrations to address complex challenges, such as globalization or sustainabil- Ines Mergel. 2021. Co-Production of ity by developing “appropriate, EU-wide, interconnected policies” that rely