International Visitors to the Former Dmz in Vietnam
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SEGMENTING VISITORS TO BATTLEFIELD SITES: INTERNATIONAL VISITORS TO THE FORMER DMZ IN VIETNAM by Diem-Trinh Thi Le A thesis submitted to the Victoria University of Wellington in partial fulfilment of the requirements for the degree of Master of Tourism Management Victoria University of Wellington 2009 Abstract Vietnam is an emerging tourist destination with rapid development in the tourism industry over the last decade. Well-known for the Vietnam War, it is expected that battlefield sites are among the country’s main attractions for international tourists. However, to date, there has been no research examining visitors to battlefield sites in Vietnam. This study aims to contribute to filling this perceived gap by examining the visitors to the former Vietnamese De-militarised Zone (DMZ). Its objectives are: (1) to identify tourist motivations for visiting the DMZ, (2) to segment the DMZ visitors based on motivations, and (3) to determine the importance of battlefield sites in tourists’ decision to travel to Vietnam. International visitors to the Vinh Moc Tunnels, a site often included in the DMZ tour, were chosen as a study sample. Data in this study was collected in an intercept self-completed questionnaire survey, which resulted in a sample of 481 respondents. Statistical analysis of the data was supplemented by content analysis of qualitative findings where appropriate. The findings show that respondents visited the DMZ for a variety of motivations. Five motivations were generated from the factor analysis of 22 quantitative motivational items namely: Personal involvement, Interest in war related sites and exhibitions, Education and exploration, Location and convenience, and Novelty seeking. These delineated motivations were supported and extended by respondents’ self-expressed motivations. Based on these motivations, three groups of visitors to the DMZ were identified using cluster analysis: the Battlefield Tourism Enthusiast, the Opportunist, and the Passive Tourist. These three visitors segments differed significantly in terms of socio-demographic characteristics, trip related characteristics, and especially travel decision-making. The Enthusiasts had the highest interest in visiting battlefield sites in Vietnam. The Opportunists tended to visit sites based on location and convenience, and the Passive Tourists indicated relatively low rankings for all reasons for visiting battlefield sites. This study also found that battlefield sites only played a small role in tourists’ decision to visit Vietnam and that most tourists visited Vietnam for its culture, landscape and history. Several implications and recommendations arise from this study, including the need for continuing research on motivations for battlefield tourism in other countries. In ii addition, it is suggested that the educative function should be emphasised in developing battlefield sites as tourist attractions. Key words: battlefield tourism, Vietnam, DMZ, international tourists, motivation, travel decision-making, segmentation, factor analysis, cluster analysis. iii Acknowledgements I would like to thank NZAID for giving me the scholarship to study my Master’s degree at Victoria University: without it, this thesis could not have been possible. I am deeply indebted to my supervisors: Prof. Douglas Pearce and Dr. Christian Schott. Doug, thank you very much for your expert guidance, for your understanding of the challenges for international students, and especially for showing me that it is the big picture that I need to see in doing research. Christian, danke schön für your much-appreciated advice, and for always showing me the options and letting me make my own decision. All the other Tourism staff at Victoria Management School, to whom I would like to express my gratitude: it was an honour getting to know all of you and studying in your classes. Thanks to Linda, Sophia and Helen for their assistance in the administrative work. During my fieldwork, I was assisted by the most helpful and friendly staff at the Vịnh Mốc Tunnels, and the tour guides and bus drivers of Hương Bình Tourist Co. and Mekong Travel. I also wish to acknowledge my appreciation to the visitors at the Vịnh Mốc Tunnels, especially the survey participants, who despite the incredibly hot weather spent their precious time filling in the long questionnaires. I would like to thank Dr. Sibanda, Victoria’s Statistician Consultant and Dr. Bùi, a colleague of mine at Hue University, for their advice regarding my statistical analysis. Many thanks to Frances for her patience in proof reading this thesis. The last year would have been very long without the friendship and companionship of my Masters colleagues: Muganda, Rudy, Diana and Ray. Guys, thanks for sharing with me the joy and pain of being a Master’s student. My family back in Vietnam has always encouraged me through the course of my study. I am grateful to my mum, my dad, my sister Ty and my brother Thắng for their life-long love and support. Thanks sis and David for providing me with a home and for taking care of me during my time in Wellington. Finally, I would like to send my special thanks to Marco, whose endless love and unconditional support have provided me with the inspiration, faith and strength to complete this thesis as well as to achieve the targets in my life. iv Table of contents Chapter 1: INTRODUCTION ............................................................ 12 1.1 Introduction ................................................................................................ 12 1.2 Research context ........................................................................................ 13 1.2.1 Vietnam – a snapshot ............................................................................. 13 1.2.2 Tourism in Vietnam ............................................................................... 14 1.2.3 The Vietnam War ................................................................................... 16 1.2.3.1 Overview of the Vietnam War ....................................................... 16 1.2.3.2 The role of the Vietnam War in the country’s tourism development ........................................................................................................ 17 1.2.4 The attraction of the former DMZ in Vietnam....................................... 18 1.2.4.1 History of the DMZ ........................................................................ 18 1.2.4.2 The DMZ tour ................................................................................ 20 1.4.4.3 The Vinh Moc Tunnels – a major historical tourist attraction ........... 23 1.3 Research objectives and research questions ............................................... 25 1.4 Significance of the research ....................................................................... 26 1.5 Thesis organisation .................................................................................... 26 Chapter 2: LITERATURE REVIEW ................................................ 29 2.1 Introduction ................................................................................................ 29 2.2 Special Interest Tourism ............................................................................ 30 2.3 Dark tourism .............................................................................................. 31 2.3.1 Definition of dark tourism and thanatourism ......................................... 31 2.3.2 The influence of media on the increasing phenomenon of dark tourism33 2.3.3 Levels of dark tourism: a supply perspective ......................................... 33 2.4 Battlefield tourism ...................................................................................... 34 2.4.1 Battlefield tourism and the role of war in tourism industry ................... 34 2.4.2 Battlefield tourism in Vietnam ............................................................... 35 2.5 Defining and segmenting the Special Interest Tourist ............................... 37 2.6 Tourist motivation ...................................................................................... 40 2.6.1 Research models of tourist motivations ................................................. 41 2.6.1.1 The Psychocentric-Allocentric typology........................................ 41 2.6.1.2 The Push and Pull model ............................................................... 41 2.6.1.3 The Extrinsic and Intrinsic Motivation Typology .......................... 42 2.6.1.4 The Travel Career Ladder .............................................................. 42 v 2.6.2 Motivations for special interest tourism ................................................. 43 2.6.3 Motivations for visiting thanatouristic sites ........................................... 43 2.6.3.1 Education and exploration ............................................................. 43 2.6.3.2 Historic interest .............................................................................. 44 2.6.3.3 Remembrance ................................................................................. 44 2.6.3.4 Nostalgia ........................................................................................ 44 2.6.3.5 Curiosity ......................................................................................... 45 2.6.3.6 Identity ........................................................................................... 45 2.6.3.7 Location ........................................................................................