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PAUL MOXNESS Carlson Rezidor Hotel Group SAFE No. 03 2015/2016 PAUL MOXNESS Carlson Rezidor Hotel Group “The agreement with Safehotels means an increased focus on security” DUTY OF CARE SECURITY 24/7 CRISIS MANAGEMENT CERTIFICATION INCREASES EXPERTISE THE ALARM GOES OFF – WHAT HAPPENS? Conference Acrobat * * You notice it on the chair in the meeting room, the temperature in your hotel room or maybe on the raspberries in the jam. Details that might be difficult to put your finger on, but makes all the difference for your conference. aaaaaaaaaaaaaaaaaaaaaaaaaa Nova Park offers cozy rooms, small and large meeting rooms and a Water Lounge to relax in at the end of the day, all just 12 minutes from Arlanda airport. And employees who make your stay a little bit more special. INTRO | 3 SAFE LEGALLY RESPONSIBLE EDITOR IN CHIEF Atti Soenarso [email protected] PUBLISHER Roger Kellerman Good Momentum for [email protected] INTERNATIONAL DIRECTOR OF SALES Graham Jones SAFEHOTELS ALLIANCE [email protected] TEXT Meetings International PHOTOS Jesper Anhede, More and more incidents that recognition more frequently and in Sara Appelgren, Eric Beaulieu, happen at hotels are drawing atten- all parts of the world. Nicole Cambré (omslag), Roger Kellerman, tion because the occurrences are not Travelling and participating in Tomas Nordtorp, Hedvig Stabell, Jon van Terry accidents. It often concerns incidents meetings with Hotels, Travel man- TRANSLATION Bryan Ralph DESIGN kellermandesign.com that could have been avoided, or did agement organisations, Tour Oper- EDITORIAL RAYS OF SUNSHINE Bimo’s cello ensemble not need to happen, if the hotel had ators and other organisations are adopted a more systematic approach a big part of my work. One month + Teitur + London Here East + M A Charpentier to security. there was a trip to London, invited + The Literary Hub SUBSCRIPTION Four issues: Security is among the three most by one of the world’s largest travel Sweden €39, Europe €73, Outside Europe €77. Buy at important criteria when travel man- management companies. Nairobi was [email protected] or agers choose a hotel for a company’s visited, where we certified another www.meetingsinternational.com. Single copies employees. hotel. Then there was Oslo … always are €15 + postage when ordered online. Working with people 24 hours a interesting. What were the results of CONTACT Meetings International Publishing, day means exposure to risks – the this trip? Well, for instance in Hong P.O. Box 224, SE-271 25 Ystad, Sweden, Editorial Office human factor is ever-present. That’s Kong we signed a cooperation agree- +46 8 612 42 20, Commercial Office +46 730 40 42 96, why it’s important to prevent inci- ment with the Asian Rugby Football [email protected], meetingsinternational.com dents as much as possible. The aim is Union. Rugby is a major sport around PRINT Trydells Tryckeri – environmentally certified to avoid them altogether, as well as to the world. The agreement helps the (ISO 14001) PAPER Arctic Paper Munken Lynx 240g/100g. limit damage when something does organization to in the future identify FSC labeled paper Cert No SGS-COC-1693 happen. hotels they use throughout Asia as TYPE Adobe Berthold Akzidenz Grotesk; DS Type A representative of one of the safe venues. ARFU arrange about 30 companies we work closely with tournaments every year. This means Leitura Display; Hoefler & Frere-Jones Chronicle Text, described it this way: “For me, Safe- enormous exposure in the market, Chronicle Display, Knockout. ISSN 1651-9663 hotels certification works like airbags both in terms of hotels and major in cars. When people sit behind the companies. wheel, everyone knows that an inci- Finally, I would like to say that it’s dent can happen. But the more, and very satisfying to get feedback from Reproduction of articles and other material, whole or better, airbags there are in the car, the hotel employees, who have found it in part, is forbidden without the prior consent of the publishers. Quoting, however, is encouraged as long bigger the chance the driver has of to be a very positive experience when as the source is stated. surviving. When I think about hotels, we have been on site to train them. I I want there to be as many airbags as would like to take the opportunity to possible – that Safehotels has been relay that gratitude back to your ho- to the hotel and told us the air bags teliers and directors, who show that are mounted correctly and that they they care about guests, employees Meetings International is a member of ICCA, MPI, work.” and other interested parties. Thank SITE and The International Federation of Audit The agreement with the Carlson you for taking responsibility! Bureaux of Circulations, IFABC. Rezidor Hotel Group is the most See you all out there! Stay Safe! important agreement we have signed so far. Other major hotel chains now Hans Kanold CEO and Chairman, review their security work, as well Safehotels Alliance Meetings International Publishing uses environmentally as smaller groups and independent certified printing, paper and distribution. hotels. Safehotels Alliance is gaining instagram @meetingsinternational 2015/2016 No. 03 SAFE MEETINGS | MEETINGS INTERNATIONAL 4 | EIBTM MEETINGS INTERNATIONAL | SAFE MEETINGS No. 03 2015/2016 SECURITY | 5 ”Intensified Focus ON HIGHER SECURITY” The Carlson Rezidor Hotel Group is quickly realized they could adjust work relating to travel management one of the world’s largest hotel com- their self-evaluation programme to and thereby hotel security issues. panies with just over 1,350 hotels in the Safehotels security standard, In a way, Carlson Rezidor already operation or under development. The which would be a good step for both had this in their DNA within the hotel group has a presence in 105 countries parties. group, explains Paul Moxness. It and several brands: Quorvus Collec- “Now we receive a good third party meant they were in a good position tion, Radisson Blu, Radisson, Radis- approval that what we do internally when the emphasis on these issues son Red, Park Plaza and Park Inn by actually helps our hotels to create a increased considerably. Radisson, as well as Country Inns and good global standard. Another pos- “Yes, I often get asked about which Suites By Carlson. itive effect is that we gain full certi- markets are our ”hot spots” from a With its long history in the in- fication of several hotels at a time, security standpoint. It’s easy to point ternational hotel world, the group instead of security-marking hotels to countries where security issues has broad expertise within all key one by one.” are in the news every day. One dif- segments and business models plus a According to Paul Moxness, there ference between those countries and growing revenue-generating capacity. is a greater focus on routines actually our domestic markets is often that The 88,000 employees deliver USD 7.5 being followed according to the Glob- awareness of security risks at these billion in revenue. al Hotel Security Standard issued by ”hot spots” is extremely high.” The agreement with Safehotels Safehotels. However, in contrast to According to Paul Moxness, people covers Rezidor’s hotels – about 400 many other industries, there are no at vulnerable destinations know what in 60 countries – but the hotel group global industry standards relating to the threats are, regardless of whether hopes to extend the agreement to the hotel security. it relates to terrorism, crime and/or entire Carlson Rezidor group once “The Safehotels international diseases, as these people confront the they have tested the approach. The hotel security standard keeps its dangers on a personal level every day. first phase involves the certification focus on the guests in a way that – just The hotels must have visible meas- of 40 hotels. When asked why they like our own security work – can be ures in place as a step towards gaining chose the Safehotels security stand- adapted and managed by most of our contracts with corporate customers. ard, Paul Moxness, Vice President, employees who work on hotel prem- “At places we perceive as safe, Corporate Safety and Security, replies ises. In geographical terms, it can be things happen more slowly and can that they have followed the compa- used everywhere.” change over time as we become ny’s progress since the start in 2001. The terrorist attacks in the USA complacent. We tend to trust the “In recent years we have noticed on 11 September 2001 and the dra- local authorities and that they deal that they have further strengthened matic expansion of the hotel chain with issues, but we tend to forget that their expertise. They have built up in several emerging markets were anything can happen, anywhere, at Carlson Rezidor more knowledge on hotel security factors that intensified the focus on any time.” PHOTO and their programme has moved increased security work. Obligations Paul Moxness says they have closer towards our own guidelines to show greater prudence plus other noted that so-called risk-assessment and the practice we apply.” legal changes in many countries also companies have begun to raise the Paul Moxness says they started made it increasingly important for risk level of many European cities to to discuss security issues with Safe- companies to analyze their partners’ levels that can, for example, be com- hotels in early 2015. The hotel group pared with cities in the Middle East. 2015/2016 No. 03 SAFE MEETINGS | MEETINGS INTERNATIONAL Radisson Blu Royal Belgium Hotel, Brussels, ▲ 6 | SECURITY “We have focused on this for strongest and weakest link. They have of our best sources of risk informa- several years. Our self-assessment defined the challenge in this way: tion is our own hotels.” programme and the new agreement ”Maintaining suitable levels of safety Carlson Rezidor works globally with Safehotels helps us to maintain and security at our hotels is depend- with the same basic templates for our focus, so that we avoid falling into ent on every day’s measures and that incident reporting and escalation of the complacency trap.” all employees, at all levels and in all threats.
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