Downloading the Allianz Tripwise App, to Medical and Travel Assistance Is Even Which Features a GPS Locator to Help You More Important

Week of August 12, 2019

One ID: A step closer to reality

MIKE DUNBAR

nd-to-end seamless travel across borders came a step closer to reality when IATA member airlines meeting in Seoul for this year’s AGM unanimously resolved to accelerate the global implementation of the One ID initiative, which will be based on Ea single biometric identifi er to move passengers through Our vision is a paperless future where your airports without the need for paper travel documents. face is all you need to travel around the world Prior to the vote, IATA director general Alexandre de Juniac told delegates, “One ID will boost effi ciency from safely and securely, and this could happen tomorrow check-in to boarding to the benefi t of passengers, airports and control authorities.” if there’s the will. “To make this happen, we must work with governments to agree on global standards, harmonize approaches, sort “announced the launch of a Known Traveler The paper explained that passengers out privacy issues, integrate with existing infrastructure, and Digital Identity (KTDI) pilot project that will will establish a “known traveller status” agree to the implementation process,” explained de Juniac. result in the fi rst end-to-end paperless journey over time through the accumulation of And he added, “Every traveller will appreciate the conven- between Canada and the Netherlands early “attestations” or claims that are proven ience of getting from the curb to the gate without ever having next year. and declared by trusted partners, such as to show a paper passport or boarding pass.” The initiative forges collaboration between border agencies and recognized airlines. Pierre Charbonneau, IATA’s director of passenger experi- the two governments and their border And it pointed out that the result will ence and facilitation told an AGM press briefi ng, “Our vision authorities with industry partners Air Canada be a reusable digital identity that will is a paperless future where your face is all you need to travel and KLM along with Pearson, Trudeau and facilitate more streamlined and tailored around the world safely and securely, and this could happen Schiphol airports to create an interoperable interactions with governments, airlines tomorrow, if there’s the will.” system for secure and seamless travel, and other partners. He declared, “It’s a no-brainer because every party bene- explained WEF mobility head Christoph Wolff Transport minister Marc Garneau told fi ts. For instance, One ID means arriving and departing pas- at a Montreal airport briefi ng. briefi ng participants, “Canada is please to sengers could co-mingle, freeing up airport space and 65% of He explained, “By 2030, international air collaborate with the WEF, the Netherlands surveyed passengers said they’d do anything to improve the travel is expected to rise to 1.8 billion passen- government and our industry partners to current process.” gers – up 50% from 2016 and with current enhance aviation security and make inter- He added, “A standard interoperable and harmonized systems airports cannot keep up. This project national air travel safer by testing new and process is what we’re looking for, and we intend to manage offers a solution and will shape the future of emerging technologies.” the data securely to allay passenger fears about what’s aviation and security.” “The KTDI pilot project will help facilitate happening to their information.” According to a WEF backgrounder seamless air travel and benefi t the world Meanwhile, the World Economic Forum (WEF) recently KTDI will provide a frictionless travel experi- economy by enhancing the traveller experience, while allowing passengers to have ence, while ensuring that cross-border greater control over their personal data. security is maintained,” he offered. The identity data usually stored on a pass- Ankie Broekers-Knol, Netherlands port chip will instead be securely stored and minister for migration, added, “This project encrypted on a mobile device and passengers is a perfect example of the importance of will be able to consent to share it with border public-private partnership in implementing authorities, airlines and technology pilot part- innovations in the aviation sector and ners in advance. border management.” PUBLICATIONS MAIL AGREEMENT NO. 40063078.

0812PG01-02.indd 1 2019-08-08 4:17:21 PM Halifax Canada’s newest stopover destination

alifax has joined popular destinations such as Iceland, Finland and Lisbon, Portugal as Canada’s newest stopover destination, connecting several North American and European cities to Halifax. HThe Stopover Halifax program opens the door for arriving and connecting passengers at Halifax Stanfi eld to enjoy unique experiences. Designed for travellers with as little as seven hours up to seven days, the program promotes experiences such as strolling along Halifax’s bustling boardwalk, hiking scenic trails at the ocean’s edge, dining on fresh lob- ster, exploring iconic Peggy’s Cove and more. “We know that Halifax’s location on Canada’s East Coast provides a great opportunity for travellers to experience the best of Halifax on their journey between Europe and North America,” said Erica Pellerin, vice-president, marketing and visitor experience, Discover Halifax. “This program will help make our region more accessible, affordable and desirable to visitors who we know are interested in travelling here.” Discover Halifax continues to develop and focus on experiences and “We’re thrilled to work with Discover Halifax, WestJet and our pro- experiential tourism a growing global trend through initiatives such as the gram partners to enhance the experiences of arriving and connecting newly launched Handpicked Halifax program and custom “stress-free” passengers at Halifax Stanfi eld with a stopover,” said Tiffany Chase, dir- experience packages for layover travellers. Discover Halifax and Halifax ector, Public Affairs & Marketing, Halifax International Airport Authority. International Airport Authority have been working closely over the last “Stopover programs are offered by many destinations and airlines six months to create this new Stopover Halifax program, with the help of around the world with more international air access than ever before, Canadian airline partner WestJet. Halifax Stanfi eld is serving more domestic and international passengers, “As WestJet’s global network continues to grow, we’re looking for- and it makes perfect sense to give them additional reasons to stay a ward to our guests experiencing everything Halifax has to offer through little longer in our beautiful part of Canada.” the Stopover Halifax Program,” said Brian Znotins, WestJet vice-presi- Halifax Stanfi eld International Airport served a record 4.3 million dent, Network Planning and Alliances. “As the carrier with the most passengers last year, a 20% increase from 2013. transatlantic fl ights from YHZ and convenient options from destinations “As we further develop this program, we’re confi dent it will continue across Canada and US, WestJet is proud to support tourism opportun- to drive Halifax’s tourism momentum, bringing more passengers to ities across Nova Scotia, and we’re thrilled to provide our guests greater Halifax Stanfi eld and visitors to experience all our region has to offer,” access into and out of Halifax Stanfi eld.” said Pellerin. “We want more people to fall in love with Halifax and Nova There are two ways WestJet guests can book a Stopover to Halifax: Scotia that’s what this really is all about.” booking directly through their travel agent or booking through WestJet. (www.stopoverhalifax.com) IATA LAUNCHES MATCHMAKER IATA has launched the NDC Matchmaker – a free web-based tool to Group (TMAG). The TMAG is composed of key corporate travel man- bring more visibility to travel distribution stakeholders that are collabor- agers and procurement professionals in Europe and North America who ating on implementations of the New Distribution Capability (NDC). meet regularly to address the challenges, opportunities and benefi ts of The NDC Matchmaker enables airlines, travel sellers and content NDC for corporate travel buyers. aggregators (such as global distribution systems) to search, compare Claudia Adams, chair of the European TMAG, said: “The NDC and connect with NDC partners. It increases transparency of their NDC Matchmaker will bring greater transparency to the marketplace and will capabilities and facilitates cooperation among different participants in help corporate buyers to understand which airlines are offering NDC the travel value chain that are engaged in their own journeys to airline content through their partners.” industry retailing. The NDC Matchmaker was premiered at the GBTA’s The NDC Matchmaker already includes more than 80 NDC connec- 2019 Convention in Chicago. tions between airlines and their travel seller partners. Participants can Yanik Hoyles, IATA’s director, industry distribution programs said: display their NDC content and partnerships and be searched by category “The NDC Matchmaker responds to corporate travel buyers’ need to as airlines/sellers/aggregators; by type of products and services avail- have greater insight into airlines, travel sellers and aggregators partici- able; or by country. pating in the NDC space. It is also about companies being able to be “The more companies that use it, the more benefi ts it will create for showcased through a user-friendly tool.” the travel value chain,” said Hoyles. The concept was put forward by IATA’s Travel Manager Advisory Go to www.iata.org.

2 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG01-02.indd 2 2019-08-08 4:17:01 PM AquaTheater

BIGGER. BOLDER. GAMECHANGER.

The original gamechanger is running up the score again — loaded with all new adventures in the biggest Royal Amplified reimagining ever. Your clients are about to find new onboard thrills, like the tallest slide at sea, Ultimate AbyssSM and The Perfect StormSM waterslides. Chill out with Caribbean cool cocktails at The Lime and CoconutSM. And grab bold bites at El Loco FreshSM and the all new Portside BBQSM. When night falls, it’s their time to shine at SpotlightSM Karaoke. Or let the experts do the singing with the best cover bands at Music Hall. All this from two homeport debuts in Miami and the Big Apple. This is the Amplified Oasis of the Seas® — and the adventure has never been bolder.

Sailing from Miami Fall 2019 • Sailing from New York May 2020 Visit CruisingPower.com/LoyalToYouAlways

*Features vary by ship. All itineraries are subject to change without notice. Perfect Day, CocoCay, Royal Amplified and Amplified are trademarks of Royal Caribbean. ©2019 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. 19067365 • 5/14/2019

0812PG03.indd 8 8/8/2019 9:07:01 AM uba is the island Canadians have strongly supported for decades. We love the beaches, Cthe people, and the quality of their all-inclusive properties. We also appreciate the fact that we have access to Cuba’s multiple tourist destinations from most major

OF Canadian gates. And Transat has been the ‣ Kooiman Havana, old town ‣ TRAVEL acknowledged leader in taking Canadians In this issue of CTP, Voices of Travel host, from these gateways Ron Pradinuk talks with Susan Kooiman, the to locations, in no senior key accounts development represent- small part because ative for Transat. of the many quality Kooiman will talk about the regions that PODCAST WITH options they offer. Transat serves; the super sales promotion RON PRADINUK Travelling with family? it has with Cubamania; and provide many Transat has so many programs children answers to questions travellers often need to love, with care options for the youngest and know about Cuba, as they plan their holidays. fun opportunities for the older teenagers. So, if you want to ﬁ nd out more about Want upscale? Transat’s Cuba, go to https://www.travel Transat has Canadians ﬁ nd it in their Luxury Collections. press.com/transat-has-cuba-covered/ and And if you want to travel alone without those have a listen. very expensive single supplements, Transat Baxter Media’s Voices of Travel podcast Cuba well has taken care of that as well. series is committed to informing, educating While the Cuban vacation will be great, get- and entertaining its listeners with stories of ting there and back is part of the journey. Air some of the remarkable people, places and Transat has been voted the best leisure airline trends shaping the travel and tourism industry covered in Canada and around the world. in the world.

Discover an all-inclusive piece of paradise

All-inclusive beachfront resorts, a rich culture, fantastic music, friendly people and plenty of activities both in and out of the water make Cuba an ideal choice for a fun-ﬁ lled holiday with friends, a romantic getaway or a family vacation.

Transat offers multiple holiday options: i All-inclusive packages: Featuring more than 115 hotels in Cuba for all budgets i Duo Packages: With our Havana and Varadero Duo package, combine discovery of cultural jewels with relaxation on a picture-perfect beach i Guided Tours: Cuba, Colours and Aromas introduces you to both authentic and contemporary Cuba

Vacation is calling

4 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG04.indd 4 2019-08-08 4:23:14 PM It's not whether your clients win or lose, it's how legally TRAVELAW “ you administer the game. FUN AND GAMES BUT WITH CONTESTS, YOU STILL HAVE TO FOLLOW THE RULES

Summer may be the time for fun and games, but various types of promotional contests are offered by travel companies all year-round. Like all games, these contests have to be played by the rules. The relevant rules can be found in two federal statutes, applicable from coast to coast. They apply to contests in the traditional format, as well as those offered Doug Crozier via social media.

All Contests Facebook requires a release in its favour, and an express The Competition Act obliges the company to disclose the statement that it is not endorsing the company that is offering number and approximate value of the prizes; the regional the contest, or its products. allocation of the prizes; the odds of winning and any fact that Pinterest prohibits more than one entry per contestant, might materially impact those odds; and the closing date for and any stipulation that a participant has to “pin” a specifi c entries. Prize distribution cannot be delayed unduly, and win- image. Etc. Tim Law ners have to be selected on the basis of skill, or randomly. It is common to provide at the point-of-purchase a short list Other considerations of the rules (e.g. the above), with the full set being referred to, In addition, your promotional contest cannot violate the gen- and posted on the company’s website. eral “misleading advertising” rules that exist, both federally The Competition Bureau enforces these rules. In its opin- and provincially. ion, one must update promotional data when a game involves Nor can it violate anyone else’s intellectual property rights; a series of prizes. Thus, if a Tour Operator offers one free trip for example, by using a photo that includes the masthead of per month over a three-month period, it cannot continue to use the Globe & Mail, or the Nike swoosh, or the label of a tube promotional material saying “Three Free Trips!” after one or of suntan lotion, or a rip-off of a phrase that has been Trade two of them have already been awarded. Marked (e.g. “Let’s Get Ready to Travel!”), etc. In mounting a promotional game, a Travel Company can If participants come from another jurisdiction (as is com- rely on its own opinion, or a legal opinion from a lawyer with mon in this industry), any rules applicable there must also knowledge of these rules, or seek a binding opinion as to legal- be considered. ity from the Bureau itself. Conclusions Contests offered via social media To paraphrase Grantland Rice, “It’s not whether your clients Canada’s Anti-Spam Legislation (CASL) applies to all forms win or lose, it’s how legally you administer the game.” of electronic communication. Online contests are but one example. As with all electronic contact with consumers, by a Heifetz, Crozier, Law is a Toronto law fi rm that has for years business, CASL’s rules – the specifi cs of which are beyond the represented all aspects of the Canadian travel industry. The scope of this article – need to be honoured. lawyers at HCL also maintain a non-travel practice, covering In addition, each social media outlet seems to have its own litigation, real estate, Wills, corporate/commercial matters, etc. set of rules. To contact HCL, email [email protected].

AUGUST 12, 2019 • CANADIAN TRAVEL PRESS • 5

0812PG05.indd 5 2019-08-08 4:23:35 PM Health risks greater when

Be prepared travelling for business

ccording to Allianz Global Assistance Canada with almost a quarter thousands of dollars, even for treatment of a broken bone. Serious medical of all travel being for business, it’s important to be aware of and pre- conditions like a heart attack could be over $100,000. pared for some of the increased risks when travelling for work. “Some business travellers may have medical travel insurance coverage Dan Keon, vice-president, market management for Allianz Global through their employee benefi ts program. However, others may not, such as AssistanceA Canada, said that: “Certainly on a business trip you are not as individuals who are small business owners or who work for smaller companies likely to experience, say, a broken arm or start-ups,” Keon noted. from a parasailing accident, but there are He continued: “For those business other inherent factors that can impact your travellers who do not have coverage health while travelling for work, not the through their work benefits, an annual least of which would be stress.” multi-trip travel insurance plan is worth Keon pointed out that: “Fast business considering, as these plans provide cov- trips involving jetlag, disruption of normal erage for unlimited trips within a one year eating habits, changing climates and hav- period. These plans allow the frequent ing to be productive as soon as you step business traveller to ‘set it and forget’, off the plane can all contribute to stress, without having to repurchase or activate which is well known for potentially exacer- coverage separately for each trip within bating other health issues.” one year.” The Global Business Travel Association Being sick or injured while travelling (GBTA) indicates that 23% of all trips glob- alone can be stressful, even more so in an ally are for business, predicting that annual unfamiliar place or where there is regional spending on business travel will reach political instability. US$1.6-trillion globally by 2020. “When travelling alone, you can give Said Keon: “Because business travellers yourself some added peace of mind by are more likely to be alone, having access downloading the Allianz TripWise app, to medical and travel assistance is even which features a GPS locator to help you more important. When you’re away for fi nd the closest Allianz-reviewed local work, it’s also important that family and healthcare provider with the phone number, colleagues at both ends of the trip have address and website,” says Keon. all your travel details. Business travellers And he added: “The database includes shouldn’t assume that because they are just going on a short work trip that 2,000 hospitals in 129 countries. It also allows users to fi nd international emergencies can’t happen.” names for common prescription medications and store a photo of their The federal government recommends that all Canadians obtain travel medi- prescription label for easy reference while travelling, as well as providing cal insurance when out of the country as no provincial healthcare plan covers updates on the status of fl ights.” the full cost of out-of-country medical expenses, which can easily mount to Go to www.allianz-assistance.ca for more.

BaxterMedia$" #axter.edia$" CdnTravelPress Baxter.FEJB$" BAXTERMEDIA

Edith Baxter, Editor-in-Chief [email protected] SALES AND MARKETING HEAD OFFICE David McClung, President [email protected] Earl Lince, Director of International Marketing [email protected] 310 Dupont St., Toronto, Ont., M5R 1V9 Wendy McClung, Executive VP, Operations [email protected] Rodney Tugwell, Sales Manager [email protected] Tel: (416) 968-7252 Fax: (416) 968-2377 Robert Mowat, Executive Editor [email protected] Mitchell McClung, Account Executive [email protected] travelpress.com Mike Dunbar, Quebec Editor [email protected] Daniel McDonald, Classiﬁ eds [email protected] Editorial [email protected] Ted Davis, Western Editor [email protected] Terry Ohman, Western Canada (604) 657-2100 Advertising [email protected] Greg Coates, Assistant Editor [email protected] [email protected] Ann Ruppenstein, Assistant Editor [email protected] Greg Ohman, Alberta (403) 804-3497 Subscriptions: $80 – 1 year (Canada), plus applicable taxes. Ian Stalker, Senior Writer [email protected] [email protected] $120 US – 1 year (Foreign). HST #R120906425. Canadian Dino Torres, Southern Florida (305) 775-8734 Publications Mail Product Sales Agreement No. 40063078. Emily McClung, Audience & Product Development Manager [email protected] Return undeliverable Canadian addresses to: Circulation Dept., [email protected] Gillian Harper, Northern Florida (954) 933-2786 310 Dupont St., Toronto, ON, M5R 1V9 email: [email protected] Ashley Rochefort, Marketing & Special Projects Manager [email protected] ISSN 1994-3133. Published 47 times per year ©2018. [email protected] Laurie Doerschlen, Hawaii Media Links (808) 737-4621 PRINTED IN CANADA Dee Ristic, Subscription Inquiries [email protected] [email protected] Paloma Martínez, Mexico +52-55-5202-6412/6376 Founder: W.H. Baxter PRODUCTION [email protected] 1919–2004 Johnny Koo, Art Director [email protected] Lillian Martinez, Central & South America Travel Representations Wayne Labourn, Production Manager [email protected] & Marketing (305) 476-1130 [email protected]

Sharron Taylor, Ad. Material Coordinator [email protected] We acknowledge the support of Dragana Lucic, Senior Design Manager [email protected] the Government of Canada

Vol. 51, No. 41

6 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG06.indd 6 2019-08-08 3:07:03 PM EXCEEDING EXPECTATIONS.

AWARD-WINNING IT’S HOW WE EARN OUR STARS EVERY DAY. + GOLF COURSES OVER-THE-WATER + VILLAS & BUNGALOWS

SCUBA DIVING + INCLUDED*

UP TO 16 GOURMET + RESTAURANTS PER RESORT + UNLIMITED LAND & WATER SPORTS

++ of Profes ild sio The World’s + + u na G l + 5 + LOVE NEST BUTLER SUITES® ONLYLUXURY INCLUDEDSTAR® RESORTS

At Sandals® your clients will discover suites inspired by an incomparable passion for romance. English Butlers Where reconnecting and celebrating life’s pleasures are tailor-made for stolen moments and endless possibilities. Where 5-Star Luxury Included® accommodations are more connected to the sea. More open to the sky. More breathtaking inside and out. Here, along the Caribbean’s most beautiful beaches, the world is meant to be savored…perhaps through the palate at restaurants as authentic in ambience as the tantalizing 5-Star Global Gourmet™ cuisine artfully arranged on the plate…or through the exhilaration of indulging in every land and water sport under the sun. In a place known for groundbreaking innovations and all-inclusive luxury, every detail is perfectly designed for two people in love. BEST BEACHES IN OVER-THE- + THE CARIBBEAN + WATER BAR

The World’s Only 5-Star Luxury Included® Resorts with More Quality Inclusions than Any Other Resorts on the Planet

SANDALS.COM l 1-800-545-8283 JAMAICA • ANTIGUA • SAINT LUCIA • BAHAMAS • GRENADA • BARBADOS VOTED WORLD’S BEST 23 YEARS IN A ROW *Visit www.sandals.com/disclaimers/ctp081219 AT THE WORLD TRAVEL AWARDS or call 1-800-SANDALS for important terms and conditions. @sandalsresorts

0812PG07.indd 8 8/8/2019 9:35:51 AM NCL, Guy Harvey to host CRUISE conservation cruise

orwegian Cruise Line (NCL) is part- sustainability efforts. They will also nering with the Guy Harvey Ocean learn about how Harvey went from Foundation (GHOF) and Nova marine biologist to one of the Southeastern University’s (NSU) world’s foremost marine Guy Harvey Research Institute wildlife artists, during to host the third annual ocean live painting sessions. N conservation-themed cruise on At each port of call, Norwegian Escape this fall. Harvey and a team Departing Sept. 15 from New York, guests of experts will lead who sail on this cruise will experience a week interactive pres- full of opportunities to meet Guy Harvey, world- entations at local renowned marine artist, scientist, conservation- schools, educating ist, entrepreneur and hull artist of Norwegian children on a var- Escape, as he hosts curated events about iety of marine life ocean conservation on board and at each port and ocean conserv- of call. ation topics, with “We’re thrilled to once again host our friend the goal of inspir- and partner, Guy Harvey, aboard Norwegian ing environmental Escape to showcase to our guests the import- awareness for the ance of preserving the beauty and well-being future of our oceans. of marine life,” said NCL president Andy Stuart. Displaying Harvey’s “As one of the leaders in conservation educa- marine life artwork on tion, Guy Harvey has an incredible passion for its hull, Norwegian Escape the ocean that extends beyond his artwork and features over 19 bars and we’re honoured to partner with him and the Guy lounges including the District Harvey Ocean Foundation once again on this Brewhouse and The Cellars, a Michael special cruise.” Mondavi Family Wine Bar; a three-level During this cruise, guests will learn about ropes course and sports complex; Broadway- the GHOF’s efforts to conserve the ocean style entertainment including After Midnight; conservation cruise will sail to Canada and New environment and hear from a panel of marine and a variety of dining options including the England from New York with visits to Portland life experts and scientists from NSU about the ﬁ rst Food Republic, a modern food emporium and Bar Harbor, Maine; Saint John, New Bruns- importance of continued support for cleaner featuring global cuisine. wick; and Halifax, Nova Scotia. and safer waters through conservation and For the ﬁ rst time in three years, the (www.ncl.com) Princess set to debut jazz theatre at sea

jazz evenings will soon regale It will also feature surprise, pop-up performances, so no two nights are SIGNATURE guests on board Princess Cruises’ the same. Carefully curated, custom media content will play on screens new Sky Princess (October) and Enchanted Princess (June 2020) at Take including archival footage and iconic imagery. 5, described as the only jazz theatre at sea. A selection of the Take 5 afternoon enrichment and themed nights, Celebrating the iconic sounds, culture and history of jazz, the new will include: lounge will also feature hand-crafted cocktails by Princess partner and A Night in Harlem — sounds of the roaring 1920s will transport guests Master Mixologist Rob Floyd in a chic bar setting. to the underground world of the speakeasy in the heart of New York City Debuting on board the cruise line’s newest ships Sky Princess with iconic sounds of the prohibition era. Guests can expect tunes from (October) and Enchanted Princess (June 2020), Take 5 will offer curated artists like King Oliver’s Creole Jazz Band, New Orleans Rhythm Kings, experiences honouring the roots of jazz, the birth of BeBop, contempor- Original Dixieland Jazz Band and Charles “Buddy” Bolden. ary jazz and iconic female artists, while highlighting how destinations The Birth of Big Band and BeBop — heading into the late 1940s, helped shaped this musical genre. post-war jazz and the birth of BeBop showcases the amazing speed and “Our new signature lounge, Take 5, introduces jazz theatre: a harmoni- technical ability of these incredible musicians. Music from artists like ous collection of live performances and interactive experiences that bring Charlie Parker, Coleman Hawkins and Dexter Gordon will ﬁ ll the air while to life the stories behind this music genre,” said Denise Saviss, Princess costumed bow-tied-wearing staff deliver classic cocktails. Cruises’ vice-president of entertainment experience. “Take 5 sets the The Way You Look Tonight — celebrates the incredible women of jazz stage for our guests to enjoy the music and dance in a space that recalls throughout history, and how these legendary vocalists and instrumental- noteworthy jazz clubs in their heyday.” ists changed musical history. Guest can expect songs from artists like Take 5 will feature live performances, dance lessons, engaging speak- Ella Fitzgerald to Billie Holiday to Norah Jones. ers and workshops, as well as guest performers and after-hours parties. (www.princess.com)

8 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG08-09.indd 8 2019-08-08 4:18:21 PM T-MINUS ONE YEAR UNTIL SILVER MOON LAUNCH

It’s now less than a year until the launch of Silver Moon – an elegant new Also positioned on Deck 4, popular restaurants Atlantide and Kaiseki will addition to Silversea’s ultra-luxury fl eet of ships. each undergo an extensive redesign when compared to Silver Muse. Aboard Embarking on its inaugural voyage on Aug. 6, 2020, the 596-guest Silver Silver Moon, Atlantide will be enlarged to accommodate up to 230 guests. Moon will “echo the whispered elegance of the cruise line’s current fl agship, Minimalist yet sophisticated, the enhanced design of Kaiseki will take inspir- Silver Muse, while bringing unprecedented enhancements and elements of ation from the best sushi restaurants in the world. innovation.” Silver Moon will also feature enhanced lounges and public spaces. At the Adding to Silversea’s characteristic hallmarks of luxury, Silver Moon heart of the ship on Deck 5, the Dolce Vita lounge will benefi t from a new will push the boundaries of travel with a pioneering new culinary program, layout, in which the bar will be repositioned to the centre of the venue. Dolce S.A.L.T. (Sea and Land Taste), which will adapt according to the visited Vita will welcome guests, as both a sophisticated bar during the daytime destination to unlock immersive culinary experiences for guests. Elevating and as a piano bar by night. the role of food as a means to travel deeper into a destination, S.A.L.T. will Positioned on Deck 9, the Connoisseur’s Corner will also be entirely showcase entire ecosystems around culinary cultures of the world through reimagined aboard Silver Moon. onboard and shore-based experiences. And, in addition to an enhanced pool deck – which will feature steps into As part of the S.A.L.T. Program, three new venues will unlock immersive the ship’s swimming pool and an enlarged, U-shaped bar area with addi- culinary experiences for guests on Silver Moon, forming a hub of culinary tional seating – Silver Moon will offer guests the enjoyment of a redesigned discovery on Deck 4: one of eight restaurants aboard Silver Moon, S.A.L.T. Spa and Fitness Centre. The space will incorporate both indoor and outdoor Kitchen will be the fi rst large-scale regional restaurant on board a luxury cruise areas, comprising a large thermal area, relaxation area and gym. Other sig- ship, offering an ever-changing menu and a regionally inspired wine list; S.A.L.T. nature venues will include the Panorama Lounge, the Observation Library, Lab will enable guests to learn about local ingredients and artisanal techniques, the Venetian Lounge and the Casino. through insightful workshops, tastings, and demonstrations; and S.A.L.T. Bar Silver Moon will complete her inaugural voyage between Aug. 6 and Aug. will allow guests to sample the most authentic fl avours of the destination, 17, 2020, travelling from Trieste to Rome (Civitavecchia). through a large selection of regional wines, spirits and other drinks. (www.silversea.com/ships/silver-moon.html)

educational activities; three age groups: Penguins Carnival (2-5), Sting Rays (6-8) and Sharks (9-11). Circle “C” (ages 12-14) – colourful, vibrant teen enhances space featuring active and video games, craft- ing activities and dance parties. popular Club O2 (ages 15-17) – cool, high-tech hangout with theme nights, dance parties, movies, karaoke, HUB App and more. A variety of family- ontinuing to help families make the friendly programming is most of their vacations, Carnival also highlighted within the Cruise Line has updated its popular app, including: Build-A- HUB App to include a comprehensive Bear Workshop At Sea – kids make their own classes offered on longer cruises for parent/ Cday-by-day schedule of on-board youth pro- customized furry friend keepsake; Hasbro, The child bonding. gramming and activities with the ability to “like” Game Show – family-oriented entertainment “Our guests continue to be engaged and favourites to receive reminders and updates. option including larger-than-life adaptations excited by our award-winning youth programs, Carrying more than 900,000 children each of the brand’s iconic games and activities; and the HUB App now helps parents keep up year, Carnival has created seemingly endless Outdoor Attractions – operating hours for with all of the fun in one easy-to-navigate area opportunities for kid-friendly fun from its WaterWorks aqua parks, SportSquare outdoor to plan their perfect vacation. We expect this three age-specific programs to a range of recreation area and other open-air spaces; to be an extremely popular feature for families on-board activities and attractions. Now, as Punchliner Comedy Club – early evening family- that want to maximize the fun,” said Melissa part of the app’s expanded capabilities and friendly comedy performances for guests of all Wisecarver, director of youth experience for functionality, schedules and details for these ages; Seuss at Sea – fl eetwide program fea- Carnival Cruise Line. options are available in one convenient and turing Green Eggs and Ham with The Cat in the Also new is a feature that allows parents centralized area. Hat and Friends, Seuss-a-palooza Parade and to view a detailed, time-specifi c breakdown of Carnival’s age-specifi c youth programs fea- Story Time, and other activities; Zumbini – high- activities and locations for Camp Ocean’s daily tured on the app include: energy early childhood music and movement programming, as well as check-in and check- Camp Ocean (ages 2-11) – ocean-inspired class created by Zumba and BabyFirst combin- out information and reminders. area with 400+ arts and crafts, games and ing singing, dancing and fun instruments; family (www.Carnival.com)

AUGUST 12, 2019 • CANADIAN TRAVEL PRESS • 9

0812PG08-09.indd 9 2019-08-08 4:18:00 PM ADVERTISING FEATURE GoHAL.com Holland America Line’s exclusive website for travel advisors

ward-winning GoHAL.com enables you to book, plan, promote and learn the essentials Athat will help you be successful selling Holland America Line cruises. It’s your portal to the key tools that help you get the job done.

GROUP SALES RESOURCES ON GoHAL.COM

Access all of our group sales resources in one convenient location, including: • Group block and GAP Plus sailings list • Group Advantage Program menu • Connections Program fl yer • Developing Group Business manual • Group request forms • Promo Toolkit: create customized group marketing materials

Book groups on Holland America Line cruises and Alaska Land+Sea PROGRAM FEATURES Journeys and enjoy one of the most robust group programs in the industry. We’re constantly adding new resources to Holland America Line Groups of just fi ve staterooms begin receiving amenities toward their cruise. Academy to help you sell our cruises successfully and with confi dence. • Core Courses, including the Holland America Line difference, Our industry-leading Group Advantage Program (GAP) features 29 different destinations and itinerary planning, selling groups and the secrets amenities and three GAP Packages to choose from — perfect for tailoring of sales success. benefi ts to your group’s needs and preferences! Other amenities include: • Specialist Courses including NEW South America & Antarctica; One tour conductor for every 15 lower berths (16th is earned); no maximum Australia, New Zealand & the South Pacifi c; Asia; the Caribbean; for tour conductors earned Alaska & the Yukon; the Mediterranean; Northern Europe; Panama • Ship category upgrades that are built into standardized group pricing Canal; and Grand Voyages at product launch, so there is no need to use GAP points (Special group TRAINING REWARDS upgrades apply to the stateroom Holland America Line Academy rewards travel accommodations most guests prefer) advisors at Silver, Gold and Platinum levels • GAP Plus offers that are available for by completing a combination of Core and more than 500 departure dates Specialist courses. (including Collectors’ Voyages) and • Complete all four Core Courses and include 1% bonus commission and receive 10 CLIA credits toward ACC or a bottle of sparkling wine in each MCC and eight continuing educations stateroom credits for The Travel Institute (U.S.) or • No initial deposit required for groups 12 credits for ACTA (Canada) of less than 32 guests. Groups of • Graduates also receive a personalized more than 32 guests require an initial graduation certifi cate, a graduate lapel deposit of only $50 per stateroom pin, an onboard spending credit – • Standard group pricing and inventory redeemable any time you sail on a full are contractually protected when or Travel Advisor Appreciation fare, you set up your group, so your and more marketing commitments are ensured • Agency owners earn rewards to match (Unused space is subject to recall, based on ship’s availability) up to the highest level achieved by agents in their agency

CONNECTIONS SMALL AFFINITY GROUP PROGRAM RESOURCES FOR YOUR SUCCESS For groups of 24 guests or less, our Connections program is valid for all cruises except Grand Voyages and offers the following amenities: GoHAL.com is the comprehensive resource to assist you in selling • Tour Conductor ratio of 1:10 (maximum of two Tour Conductors) Holland America Line cruises successfully and with confi dence. • Extra two GAP points for each group • No concession necessary You’ll fi nd resources like product selling guides, brochures and current promotions. Plus, the award-winning Promo Toolkit, which makes it HOLLAND AMERICA LINE ACADEMY ON GoHAL.COM – GRADUATE TO easy for you to create customized marketing tools. BIGGER SALES Visit GoHAL.com or call 1-800-426-0327 Holland America Line Academy is the interactive training program designed to help you expand and grow your premium cruise business.

AWARD-WINNING TRAINING Travel advisors consistently report that our courses are a valuable tool for professional and personal growth – which is why our program was honored with a Gold in the 2017 Travel Weekly Magellan Awards.

0812PG10.indd 1 8/7/2019 1:25:36 PM MICKEY McDANIEL(L) VIP Travel Agency – Pearland, TX ANDREW DAVIS(R) Holland America Line Business Development Manager

To access our award-winning Holland America Line Academy training, take advantage of travel agent appreciation fares and more, visit GoHAL.com

0812PG11.indd 8 8/8/2019 9:10:27 AM Day tripping in Costa Rica F A L L T R E N D S

Poás Volcano National Park

ANN RUPPENSTEIN

was a little dumbfounded standing in the middle of a staircase inside the National Theatre of Costa Rica in San Jose as a complete stranger pressed a fi ve-dollar bill into my hands and insisted it was mine to keep as I tried to give it back. “You've been given a very special gift,” said local tour guide Vinicio Viquez, explaining that the now defunct fi ve colones banknote depicts the Allegory of Coffee and Bananas – an oil on Icanvas masterpiece displayed on the ceiling of the iconic building that dates back to 1897. “It's considered one of the most valuable works of art located in this theatre, and probably the most famous and emblematic of this site, along with being one of the most famous murals in the country. It’s considered, together with the theatre, a part of Costa Rica’s national identity.” Showcasing the signifi cance coffee and bananas had on improving the local economy, the painting is also known for its imperfections – such as the fact that the bananas are portrayed upside down. “In 1968, the painting was reproduced on the reverse side of the Costa Rican fi ve-dollar bill,” he said. “USA Today catalogued the ceiling in the National Theatre as one of the ten most beautiful in the world, thanks to this and other paintings and ornaments located in the theatre.” Describing the attraction as a main architectural jewel of San Jose, Viquez said its construction “represents the deci- sion made by Costa Ricans at the time to take action and revive the country’s economic stability brought by the coffee La Paz Waterfall Gardens harvest and political standings.” CHASING WATERFALLS Often regarded as simply the capital city to fl y in and out of on a Costa Rican adventure, the National Theatre of Travellers don't have to venture far to take in some of the scenic nature and wildlife Costa Rica is a prime example that it’s worthwhile to spend that has made Costa Rica a must-visit destination. Located in a national park, one time in and around San Jose. Along with exploring the land of the most accessible volcanoes to admire is Poás Volcano. Although the country of sloths, cloud and rain forests, toucans and volcanoes, is home to 142 volcanoes, only fi ve of them are active, and Poás is one of them. The here are a few ways clients can enjoy la pura vida in the volcano features a crater lake, which depending on the level of activity and time Central Valley. of year can be a vivid shade of turquoise. Visiting Poás Volcano National Park can

12 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG12-13-20.indd 12 2019-08-08 3:46:40 PM SAN JOSE is worth more than a stopover

Soda Y Mirador Cinchona is a hidden gem for birders

BUT FIRST, COFFEE

Costa Rica is a hot spot for ecotourism, and that's a key focus for Finca Rosa Blanca Coffee Plantation Resort, a National Geographic Unique Lodge of the The pool at Finca Rosa Blanca Coffee Plantation Resort World. Owner Teresa Osman, a former public school teacher from New easily be combined into a day trip from San Jose along with some nearby York, said the family-run attractions that are bound to appeal to nature lovers and photo enthusi- business was started asts alike. by her mother-in-law Before continuing on to visit La Paz Waterfall Gardens, it's worth it to more than 30 years ago. take a pit stop and fuel up at Soda Y Mirador Cinchona, which features an For those looking for outdoor seating area with spectacular views of a nearby waterfall and a accommodations full of Finca Rosa Blanca slew of bird feeders buzzing with hummingbirds and toucanets. Oh, and character and art, most the food is delicious, too. of the 14 guest rooms At La Paz Waterfall Gardens, a privately owned ecological attraction, and villas are accented by colourful tiles and murals. The property is there are not only ﬁ ve waterfalls to discover, but a butterﬂ y observatory, anything but cookie-cutter and features an outdoor swimming pool over- frogs, and an animal sanctuary with over 100 species of rescued animals looking luscious green landscape. The resort is conveniently located 15 ranging from monkeys to jungle cats. minutes from the international airport, but feels miles away, secluded in An option for those looking for a home base in San Jose is Hotel the mountains of Santa Bárbara in Heredia. Grano de Oro, which was started by a Canadian couple. Housed in a large Finca Rosa is also home to a sustainable forested coffee plantation. Victorian home, the hotel features unique rooms and outdoor whirlpools Guests can partake in a walk through the premises to learn about the with views of the Central Valley skyline. Guests would be remiss to skip out on breakfast in the courtyard. See SAN JOSE page 20

AUGUST 12, 2019 • CANADIAN TRAVEL PRESS • 13

0812PG12-13-20.indd 13 2019-08-08 3:46:16 PM ADVERTISING FEATURE Find Your Way to the Baja Way In Los Cabos, it’s easy to let nature lead the way.

ow do you describe the Baja Way? It’s not just a destination; it’s a mindset. It’s Hthe essence that ﬁ lls your spirit when you embrace nature’s bounty in a sophisticated setting. Welcome to Los Cabos, the heart and soul of the Baja Way.

At ﬁ rst glance, the beauty of Los Cabos is breathtaking. Perched at the very end of the 1,000-mile-long Baja California Sur peninsula, this is where desert landscapes meet the sea. The iconic El Arco granite rock formation rises from the waters at the very point where the Sea of Cortez meets — but does not mix — with the Paciﬁ c Ocean.

It would be easy to spend your days simply soaking up the sun, but the breadth of experiences will draw you closer to nature. Between mid-December and mid-April, the Sea of Cortez becomes the home to migrating humpback and gray whales, en route from their feeding grounds in Alaska to the balmy waters of Mexico. A boat ride in the UNESCO- protected Cabo Pulmo Marine Park offers breathtaking views of these gentle With such bounty coming from both the land and sea, it’s no wonder the giants. Look up, and you might spot sea creatures leaping before slapping back dining scene in Los Cabos is so remarkable. Farm-to-table and sea-to- in the waters: Mobula rays, or what the locals like to call “fl ying tortillas.” table restaurants are emerging stars, from upscale waterfront dining to tucked-away local favorites. As you travel inland to nearby Todos Santos, Under the surface of the waters there lies a kaleidoscopic world of sea life; local farms and ranches give rise to some of the most amazing dining the reason Jacques Cousteau called this the “aquarium of the world.” As a in all of Baja California. Flora’s Field Kitchen rests in the foothills of the world-class sport fi shing Sierra de la Laguna Mountain, sourcing destination, Los Cabos ingredients from the surrounding 25- attracts anglers from acre farm; at Acre, the land is fl ush with all over the world — in ingredients that appear on your table; search of abundant marlin, Los Tamarindos serves farm-to-table sailfi sh and broadbill meals just one mile from the estuary; swordfi sh, while yellowfi n and Jazamango, by famed Baja Med tuna can reach hundreds chef Javier Plascencia, uses ingredients of pounds. straight from its own garden.

You’ll deepen your You’ll want to carve out time to explore appreciation for the more in Todos Santos, named a surrounding land and Pueblo Magico for its colonial charm sea as you explore more and welcoming spirit. Essential stops rejuvenating experiences. include Todos Santos Mission and the Here, golﬁ ng isn’t just a legendary Hotel California, as well as leisurely pastime; it’s the visits to local art galleries where the reason that many of the artists themselves are open for a chat. world’s best golfers set Continue on the curving roads toward their sights on Los Cabos. There are 16 championship golf courses, including El Triunfo, a tiny town of only 327 inhabitants that was founded by gold the legendary Palmilla Golf Club, designed by Jack Nicklaus to integrate miners more than 300 years ago. Today, it’s a living-history town where perfectly into the desert landscape as it meets the Sea of Cortez. you’ll encounter unexpected sights.

After a round, indulge in a well-deserved spa treatment. An From El Triunfo you can reach the rugged hiking and array of luxury spas embrace your natural surroundings, biking trails of the Sierra de la Cacachilas Mountains. some with wide-open views of the sea or massages Within a stunning ranch setting, spend the night in that seem to follow the rhythms of the waves. Local a luxury tent — sipping Baja California wines as you ingredients sourced from the land may even appear in your take in endless views of the mountains, the Sea of treatments, like the crushed and powdered bark of the Cortez and a sky full of stars overhead. Perhaps at this tepezcohuite tree (celebrities swear by it!), the antioxidizing very moment you will be able to say that you can truly leaves of the choya plant or a lime-infused body scrub. understand the spirit of the Baja Way.

0812PG14.indd 1 8/8/2019 8:54:38 AM 8/7/2019 1:49:18 PM 8/7/2019 1:49:18 8/7/2019 1:49:18 PM visitloscabos.travel

There’s a time and place. Congratulations, you have found both. 0812PG15.indd 80812PG15.indd 8 Fall is festival time in San Diego

his fall, San Diego will come alive with three major music locations, and will also include yacht parties with live performances festivals – KAABOO Del Mar, CRSSD Festival, and the held on San Diego Bay. In addition to hearing live music from top acts brand new Wonderfront music and arts festival. like Vince Staples, Ben Harper and MGMT, attendees will be able to rent Since their debut in San Diego in 2015, the CRSSD and paddleboards and kayaks, ride jet boats, play volleyball and enjoy other KAABOO Del Mar festivals have been mainstays of both quintessentially San Diegan activities on the festival grounds. the local music-lovers’ scene and the growing inter- Go to www.sandiego.org for more. national music festival industry. In fact, both festivals have enjoyed rising crowds and reputations, bolstered in part by the impeccable daytime T vibes of world-class musical talent in two unmatched locations: San Diego’s Waterfront Park and the Del Mar Fairgrounds. Though the festivals differ in their genres and style, both festivals are slated to return in fall of 2019 and promise fans a chance to enjoy craft beer and gourmet food, along with top musical acts and performers. New this year, the Wonderfront festival extends the season into November, when San Diego often continues to enjoy summer-like weather, and takes over downtown San Diego on both land and water, featuring after-parties in Gaslamp Quarter nightclubs and yacht parties on San Diego Bay. For travellers who wish summer would never end, these three San Diego music festivals are sure to please.  Held at the seaside Del Mar Fairgrounds from Sept. 13 to Sept.15, 2019, the all-ages KAABOO features performances on six stages by more than 60 musical acts including Snoop Dogg, Wu-Tang Clan, Kings of Leon, Duran Duran, and more. The festival, which draws an estimated 40,000 attendees each year, also includes a dedicated comedy stage featuring acclaimed comedians Tig Notaro and Bob Saget, plus VIP amenities, food and beverages from local and celebrity chefs, craft breweries and local wineries and an extensive arts village. Five reasons to explore  Now in its ﬁ fth year, CRSSD Festival, the two-day electronic music and dance fete in San Diego’s Waterfront Park, will return Sept. 28 to Sept. 29, 2019, with performances by Portugal.The Man, Hot Chip, FISHER and more. The twice-a-year extravaganza has previously garnered a daily Antarctica with One audience of 15,000 visitors, who are undoubtedly drawn by the 21-and-up festival’s craft beer and cocktails, gourmet food, sunsets on the bay and headlining musical acts and DJs performing on CRSSD’s three outdoor Ocean Expeditions stages just steps from the water.  The inaugural Wonderfront music and arts festival will celebrate The early Antarctic cruise season is just a couple of months away and One San Diego’s culture and beach lifestyle. Held Nov. 22 to Nov. 24, 2019, Ocean Expeditions (OOE) is offering a diverse range of adventures, onboard Wonderfront festivities will take place at Embarcadero Marina Park, educational programming and special guests for passengers looking to Seaport Village, Broadway Pier and a number of other downtown explore the remote region on OOE’s ﬂ agship vessel, RCGS Resolute.

16 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG16-17.indd 16 2019-08-08 3:04:17 PM ADVERTISING FEATURE Fall i s a great time to travel with Collette all. It’s just around the corner. Which Fmeans this is the ideal time to take a trip to a new place, or revisit an old favourite locale and see it from a new perspective. The crowds have gone. In the north, Christmas markets begin to pop up, and mulled So why explore the Antarctica in the early season, well wines warm cold hands. OOE offers fi ve good reasons that include: In the south, no one  October and November mark the beginning of spring in bothers to change out of Antarctica, an optimum time for wildlife viewing as many their summer wear, and the sun shines down on golden beaches. Somewhere in species return from warmer, northern climes to mate. between, fl owers bloom in a riot of colours across wide fi elds. This is fall travel. Penguin rookeries with hundreds of thousands of birds start to nest, and massive numbers of elephant seals collect on Travelling the world is one of the top ways to the beaches for their mating rituals. enhance your life and expose you to new and  Amateur and pro-photographers will have a chance to exciting experiences that you just can’t fi nd travel with one of Canada’s best wildlife photographers, in your own backyard. These are moments to Daisy Gilardini on the South Georgia In-Depth Photography truly cherish and hold on to forever. Symposium voyage. Gilardini is known for her polar wildlife photography, and has completed over 80 expeditions to Travel Industry Council of Ontario Reg. # 3206405; B.C. Reg. # 23337 Antarctica. Throughout this voyage, she will be working alongside guests and assisting them with composition and techniques. Joining Gilardini is David McEown, a famed watercolor artist who will conduct a variety of workshops whilst on board.  The second trip of the season is met with pristine condi- FALLING in tions following the heavy snowfall of the Antarctic winter. The Antarctic Peninsula Adventure -- Off The Beaten Track voyage allows guests to enjoy the pure white snow by ski touring, snowshoeing, camping and hiking. For experienced skiers, carving “fresh tracks” in virgin Antarctic snow with OOE’s experienced IFMGA guides is a once-in- a-lifetime experience.  Guests have the opportunity to immerse themselves in OOE’s comprehensive educational program. Welcomed back for their sixth season with OOE, the team from the California Ocean Alliance is continuing their study on the Autumn is an incredible migratory patterns of whales. Science during early season time of year. allows Dr. Ari Friedlaender and his team to build a database that studies the movements of whales throughout the year. The temperature cools from the heat of the summer, giving the air Guests can also visit the state-of-the-art “One Lab” to see a crisp freshness. In many places, science in action or enjoy the onboard exhibits created for the summer crowds fade away, the ship. leaving popular destinations Across the United States, uncrowded. The fall season can be  Camping on the ice and waking up in the company of in Wyoming, fall comes in a different the perfect time to travel. shape. Yellowstone National Park curious penguins is a unique experience offered by OOE. A New England autumn is unlike dons its autumn colours, but the Pending weather conditions, intrepid campers will carve anything else. The leaves don’t real spectacle is the animals. As the their bed into the snow and stargaze from the Antarctic just change and fall, they ignite days cool and shorten, the fauna of Yellowstone become more active. Peninsula. OOE provides winter clothing and all necessary into bright yellows, reds, and oranges that shift and sway in They’re trying to eat as much as gear for a memorable night under the Antarctic sky. the breeze. Apples are in season, they can before a snowy winter, so The South Georgia In-Depth Photography Symposium and there’s nothing like a warm you can see herds of elk and bison, and possibly even a brown bear, voyage runs from Nov. 6 to Nov. 21, 2019 with prices starting cup of spiced apple cider as the sun sets and that fall evening chill grazing before the snow falls. at USD$13,195 per person. sets in. You can feel the natural The comfortable cool temperatures The Antarctic Peninsula Adventure -- Off The Beaten world preparing for its wintertime and changing scenery can make Track voyage runs from Nov. 21 to Dec. 1, 2019 starting at slumber, giving the landscape a autumn a unique and beautiful calming serenity. time to travel, especially in North USD$11,295 per person. America and even Europe. The Antarctica Peninsula Adventure voyage runs from Dec. 1 to Dec. 11, 2019 starting at USD$11,295 per person Book before Aug. 31, 2019 and receive a USD$1,000 To learn more, visit collette.com or call 800.468.5955 travel credit on the voyages listed above.

For more, go to https://www.oneoceanexpeditions.com. Travel Industry Council of Ontario Reg. # 3206405; B.C. Reg. # 23337

AUGUST 12, 2019 • CANADIAN TRAVEL PRESS • 17

0812PG16-17.indd 17 2019-08-08 3:06:41 PM ADVERTISING FEATURE Discovering romantic Latin America No fairytale wedding is complete without the perfect honeymoon. Latin America has arguably some of the most desirable destinations, with the perfect balance of culture to explore, and idyllic beaches and sunsets that are the perfect setting to fall in love all over again. Here are our top picks for honeymoon destinations!

Riviera Maya: fi lled with culture and colonial heritage. Walk around the town square The Caribbean shores are a no-brainer for a romantic holiday; with powder-like and admire the Parroquia de San Miguel Arcangel, a neo-Gothic 17th- sand and rolling waves crashing on the shore, it makes the perfect backdrop for century church that is emblematic of the traditional Mexican town. Take a couples’ massages and candlelit dinners. Sure Cancun has the same beaches, romantic stroll around the shops on the perimeter, grab a coffee or an ice but for a more secluded, romantic, true getaway, the Riviera Maya offers cream, and enjoy the warm weather with your loved one while you people spectacular alternatives. watch from a nearby café. For a romantic dinner that’s sure to impress, make a reservation at Moxi, a restaurant from renowned chef Enrique With an endless amount of accommodation options, you can spoil yourselves Olvera. This modern restaurant is an excellent take on contemporary in a beach-front, all-inclusive resort in Tulum or opt for a more rustic eco-friendly Mexican cuisine. While you’re at it, order a bottle of champagne to toast resort in Akumal, a place that’s famous for its rich and unique nature reserves. your perfect evening. If you’re interested in the local culture, you can’t miss a day trip to Chichen Itza, one of the seven wonders of the world. These ancient archeological ruins La Paz: date back to the 10th century and span over more than 1,600 acres – a truly Once known as “the best kept secret of the Sea of Cortes”, this coastal Mexican experience that will make an adventure out of your honeymoon. If you destination has beaches and oceans like no other. However, its true allure and your partner are the more the thrill-seeking types, the Xplore eco-park in falls in the numerous and diverse activities that it offers tourists. If spending Playa del Carmen is the place for you. Here, you’ll zipline through the jungle and a week doing nothing but laying on the beach sounds bland to you, then swim in ancient underground rivers and cenotes, an adrenaline-fi lled experience there’s no better place to honeymoon than La Paz. Take part in activities to remember. like sandboarding, fi shing, kayaking, paddle boarding, golf and whale watching! If you’re still looking for more, you can take a trip to Isla Espiritu San Miguel de Allende: Santo. You’ll have to rent a boat to get there but it’s defi nitely worth it, and One of the most beautiful destinations in the world, and a recognized UNESCO the scenery en route is gorgeous. Once there, you can explore the small, heritage site since 2008, this picturesque Mexican town is known for its colonial basically deserted island and you’ll be able to swim with sea lions. Back architecture, important historical signifi cance, and delicious food. If you choose on mainland, the crown jewel of La Paz is undoubtedly swimming with the to honeymoon here, you’ll fi nd a town that is full of colorful neighbourhoods whales and whale sharks. Whale shark season in La Paz is from October to April. During these months, you can get up close and personal with these gentle giants. Despite being the largest fi sh on the planet, growing to anywhere between 18 to 40 feet, they are completely harmless to humans as they feed mostly on plankton, squid, krill and small fi sh. There’s no doubt that La Paz has everything to make your honeymoon incredible!

Your honeymoon is a vacation that you never want to forget and with these destinations we’re sure that you’ll make the best memories to look back on! Visit www.aeromexico.com to ﬁ nd out why we’re Mexico’s global airline.

0812PG18.indd 1 8/8/2019 9:38:18 AM 0812PG19.indd 8 8/8/2019 9:12:37 AM SAN JOSE CONTINUED FROM PAGE 13

Coffee time. Travellers can embark on a tour of Finca Rosa Hotel Grano de Oro Blanca Coffee Plantation Resort.

harvest process, complete with a taste test. Even those who aren't spend- is open to the public. Dishes incorporate ingredients from its orchards, ing the night should drop in for a garden-to-table meal utilizing fresh local organic gardens and the coffee plantation. “We try to grow as much as ingredients at the outdoor terrace of El Tigre Vestido, a restaurant that we can, then buy the rest from local farmers,” she said.

THE HUNT FOR GREEN AVOCADOS restaurant serving local cuisine and offers tours of the premises and farm. There are also nine rooms for guests seeking a rustic option to Although Costa Rica has long been known for its wellness stay. This is a popular choice for birders, as it’s possible to and ecotourism offerings, it isn’t as recognized spot the elusive colourful quetzal nearby. internationally for its gastronomy. Particularly To try a variety of local fare, head to the in San Jose there is a thriving culinary and Mercado Central or visit any local sodas, craft beer scene and across the country affordable low-key establishments. there is a push to take advantage of Some worthwhile choices include the wealth of produce grown across Horchata, a white milkshake like the destination. beverage made from jicaro seeds Along with staples like pine- ground with rice and spices, apple, bananas and macadamia sweet corn pancakes (chor- nuts, there’s everything from reada), a warm sugar water passion fruit and soursop to said to give you energy (agua mangoes and star fruit. Some dolce) and a puff pastry sand- of the best places to experi- wich often served with roast ence the fresh fruits and vege- beef (arreglado). tables is by visiting local fi ncas For some modern restau- (farms) or markets like Feria rants to try utilizing the farm- Guadalupe, San Jose’s largest to-table ethos, grab a bite at farmer’s market. Stop by for fresh Al Mercat. Chef Jose Gonzalez juices like orange juice with mozote, utilizes his family farm within the a plant with lots of health benefi ts. For city limits and local farmer's markets a tasty snack, grab some pupusas, a thick to create fresh farm-to-table fare. Another fl atbread from El Salvador stuffed with cheese Cedrela EcoLodge option serving local dishes is Silvestre, a or meat, at the adjacent Pupuseria Salvadorena. restaurant housed in a 1930s mansion. The rotating Costa Rica also produces multiple varieties of avocados, multi-course menu complete with wine pairings is recom- but the quantities aren't enough to export, so visitors can only have Costa mended. For a dinner experience, visit the new Sikwa restaurant, which Rican avocados in the destination. For avocado lovers and birders, one makes indigenous food from communities in Costa Rica. option is Cedrela EcoLodge, which grows 60 tons of avocado per year. Another worthwhile stop is Mercado Escalante, a hip food hall market The property, a mere 36 km from San Jose, has an avocado-centric with giant murals serving up everything from coffee to seafood.

Cedrela EcoLodge

20 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG12-13-20.indd 20 2019-08-08 3:45:51 PM Travelport NGS open for business

Travelport is actively working with multiple airlines and partners to offer ancillaries for easy comparison shopping. This will allow all Travel- Next Generation Storefront (NGS) capability. Industry partners working with port’s partner travel agencies to display more flight options and infor- Travelport to pioneer NGS development are WhereTo, an online booking mation for travellers, so they can choose the offering that works best for tool, and Travel Technology & Solutions their customers. (TTS), a global leading player in the develop- As the ATPCO standards continue to ment of innovative solutions for the travel evolve, Travelport will facilitate exact com- and tourism industry. parisons across airlines’ full range of prod- NGS is an industry initiative to enable ucts, whether for online agencies, corporate travel agencies to display airfares just like booking tools or Travelport’s own travel airlines show their branded fares on their agency desktop solution, Smartpoint. own websites. The new displays will show different Developed by industry body ATPCO, it branded categories such as Basic Economy, aims to deliver a richer and more informed Standard Economy and Economy Plus in shopping experience for travellers. The a single display alongside one another, “storefront” allows users to compare and enabling users to select their preferred choose between multiple-branded fare branded offer for each leg of their journey. offers and across different airlines’ ﬂ ights – Stephen Shurrock, Travelport’s chief all on one screen. commercial officer, commented: “Whether Travelport pioneered such innova- through Rich Content and Branding, tion when it launched Rich Content and NDC or NGS, Travelport is committed Branding in 2014. More than 270 airlines to providing the broadest range of con- now benefit from this solution which tent and will continue to lead change. provides travel agencies the brand and NGS will be key in driving a shift from ancillary data they need to help travellers cheapest fare to best value.” Displaying make informed decisions other than just multiple options enhances consumer the price. Travelport is in a leading position choice and gives airlines upsell opportun- to provide travel agencies with information ities, whilst providing measurable value to on ancillary products and other available options to deliver NGS. all partners. So, we welcome the innovation NGS offers to the industry Complementing this, and powered by Travelport’s latest API, Trip and are delighted to work with like-minded partners.” Services, NGS will present airlines’ offerings by fare families and their Go to www.travelport.com for more.

AUGUST 12, 2019 • CANADIAN TRAVEL PRESS • 21

0812PG21.indd 21 2019-08-08 4:18:54 PM where in the world

Consisting of a ﬂ at and a hilly side, this capital city – which is WHERE also the name of a hit song by George Ezra – was once two sep- WAS THAT arate cities divided by the Danube River. For the best views of this Gothic-style parliament building, visitors ﬂ ock to the Fisherman’s Bastion. Where in the world is it?

Please send your answer to: “Where in the World?” to [email protected]

The following identiﬁ ed the July 22 “Where In The World” as Ketchikan, Alaska: Brent Morris, Triplink. ca; Shirley Hulleman, BOB’S cruises & tours; Helen Cremasco, Expedia CruiseShipCenters – Guelph; Marianne Bradshaw, TierOne Travel; Hymie Lebowitz, YYZ Travel Group; Barbara Smith, CWT Clarke- Way Travel; Veronika Andrasofszky, New Wave Travel; Marcie Martin, Vision Travel Solutions; Bajes Jaber, Nadoma Travel; Denise Banks, Southland Travel; Aya Oshiro, H.I.S. Canada Inc.; Ashish Mathur, Century Travel Services; Céline Moskovitz, House of Travel; Katherine Hirtzel, Carlson Wagonlit Travel – London; Erna Haller, Helen Thompson Travel; Barb Hricina, CWT Concierge; Steve Torok, Avianet; Aileen Kucan, Aileen’s Travel Treasures by TPI; Lucie Croteau, Voyages Prestige; John Pasemko; Chantal St-Onge, Jaimonvoyage.com; Susan Hopkins, Advantage Intravel; Cathie Coté, L’AGENCE par Groupe Voyages Québec; Mary Jane Dubyk, Expedia CruiseShipCenters; David Keyes, Ichcon Travel; Katherine Poon, Fun In Paradise; Harvey Kader, Vision Travel; Virginia Viragh, Donaldson Travel; Joan Gisler Roe, Aldergrove Travel; Natalie Stiles, Carlson Wagonlit; Nicola Groenewegen, Expedia CruiseShipCenters; Isabella Caporicci, Destination Vacances; Cheryl Bergen, Jubilee Travel; Izabela Bielny, Four Point Travel; Bernie Abromaitis, Merit Travel.

22 • CANADIAN TRAVEL PRESS • AUGUST 12, 2019

0812PG22.indd 22 2019-08-08 3:35:10 PM Back to school with Travel Best Bets Academy

TED DAVIS

One of Canada’s top travel agencies has recently launched an online school for those seeking entry to the fast-moving travel retailing industry. The Travel Best Bets Academy is the brain- child of Claire Newell, well known in B.C. as a consumer travel consultant and creator/owner of the Travel Best Bets online travel agency, which employs almost 200 travel consultants. “As a result of increased competition and access to information, travel has become accessible to everyone, which means that educated and professional travel advisors are in high demand,” says Newell. She explains that the Travel Best Bets Academy was created in response to a gap in training options for travel agents. It provides an online, affordable, self-paced travel program that covers off all the training an agent needs prior to starting in the industry, she says. Plus, there are sections on marketing, customer service and sales skills, “which are elements missing from most in-class travel agent courses today.” Travel Best Bets home-based agents stop for a photo while “As someone who has been in the business for 26 years, I’ve seen touring the Celebrity Eclipse cruise ship during the recent Travel Best a lot of travel plans go sideways because of either bad advice or Bets Conference Weekend on the last weekend of July. worse, and consumers going it alone without an agent,” says Newell. Enrollments have so far exceeded expectations, with 75 students payments into four monthly installments. signing up the Academy since it debuted on June 3. A goal of 100 Subjects in the extensive curriculum are subdivided as Leisure Travel, students had been set for the year, so Newell is “thrilled” with the rate of Airfares, Fares, Hotels, Car Rentals, Rail, Cruising, Vacation Packages & enrollments so far. Tours, Geography, Economics, Independent Work, Agency Work, Client She describes the course as fl exible in terms of pacing, and says Management & Invoicing and more. some of the students have completed the courses in just under six Newell is hoping that other agency owners won’t see Travel Best Bets weeks, after which they received a certifi cate. Academy as competition, given that she is also an agency owner herself. “We have set it up so they will know all the basics to work at an in-of- “This is a stand-alone course designed to get people trained and fi ce agency or be a home-based agent. Hands on learning will be neces- working as professional travel agents in the most affordable, con- sary once they get started in their career, but that is really the same with venient way possible. Goodness knows we are desperate for them. any education program.” Most agency owners I speak to say that the hardest part of their job is At a cost of $999 ($750 USD), the Academy fee “is a fraction of what finding new staff.” other travel schools cost,” she says. Students have the option to breaking Go to https://travelbestbetsacademy.com for more. TTC re-affi rms its commitment to travel agents

The Travel Corporation (TTC) has re-affirmed its ongoing commit- obtaining clients? personal preferences to ensure their trip becomes ment to travel agent partners with the evolution of its My Travel Portal tailored to their specifi c tastes, MTP facilitates assistance with vacation (MTP) platform. plans in one centralized and convenient platform for agents. Since its launch a year ago, MTP has supported agents in delivering an Addressing pre-trip and on-trip needs, the portal continues to also enhanced service for their clients. Everything is taken care of within the help TTC and its agent partners do its part in Making Travel Matter. When cohesive online portal, from guests being able to personalize their trip and guests choose the option to view itineraries and documents on their access day-by-day itineraries, to hosting an e-documentation hub and sup- mobile device rather than in paper format, TTC plants a tree in conjunc- porting agents in ensuring a reasonable duty of care for every client. tion with the non-for-profi t organization focused on global reforestation, To build on the successful fi rst year in market, TTC has invested to One Tree Planted. Together, last year we already reforested several hun- optimize the platform to further enhance the end to end experience with dred acres of barren and devastated land. its brands. Following a 3,000-plus travel agent research initiative and an Trafalgar and Insight Vacations agents and clients with bookings in-depth consumer study on utilization and feedback, offi cials say the to travel in 2019 can now access the newly optimized Travel Portal platform now provides even greater functionality and ease of usability. with Luxury Gold, Costsaver, Contiki and Uniworld rolling out in the The optimized MTP 2.0 streamlined offering means even less hassle coming months. Additional brands from the TTC group will be added for agents and their clients. From having guests’ emergency contact to MTP 2.0 in due course. details timely available in the event of unforeseen circumstances to Go to www.ttc.com for more.

AUGUST 12, 2019 • CANADIAN TRAVEL PRESS • 23

0812PG23.indd 23 2019-08-08 4:20:02 PM TRAVELBESTJOBS.COM

RESPONSIVE USER-FRIENDLY SHAREABLE MOBILE-FRIENDLY USER DASHBOARD JOB ALERTS INDUSTRY NEWS

BaxterMediaCA TRAVEL BEST CdnTravelPress JOBS BaxterMediaCA

0812PG24.indd 8 8/7/2019 1:11:16 PM