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GOOD VALUE NY Why New York Doesn’T Always Have to Be So Expensive for Business Travellers Connect 3/2019 – Editorial 3

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GOOD VALUE NY Why New York Doesn’T Always Have to Be So Expensive for Business Travellers Connect 3/2019 – Editorial 3 connectCWT’s business travel magazine | UK & Ireland | Winter 2019 2020 & the TPF A look ahead to 2020 with our Travel Price Forecast AI and travel Artificial intelligence is here and it’s changing travel Apps that help you save time Make sure new technology doesn’t get in the way GOOD VALUE NY Why New York doesn’t always have to be so expensive for business travellers connect 3/2019 – Editorial 3 Welcome to the final issue of Connect for 2019! s we turn our attention to what lies ahead in 2020, there seems to be one thing we can be certain of: we have an exciting 12 months to look forward to. This is reflected in our six-page Afeature article on the CWT Travel Price Forecast, our annual look-ahead at the upcoming year. The Forecast discusses how our industry might deal with what one can only describe as deep-seated “uncertainty”. This, of course, is a reflection of issues affecting the globe, whether as a result of climate challenges or from economic disputes between the likes of the US and China – plus the ongoing uncertainty about Britain’s future relationship with the EU. The forecast offers some sage advice, which will be particularly pertinent to travel managers planning the year ahead. As well as delving into the sometimes murky world of hotel ratings, plus providing some tips on staying fresh when at a conference, we recommend some of the best apps to help you save time. And our big destination feature for this issue looks at getting a good return on investment when visiting New York for business. And don’t miss our four-page article on artificial intelligence – it’s a The forecast fascinating, must-read piece. Finally, we end this issue of Connect and say goodbye to 2019 by visiting some fabulous Christmas markets. offers some sage advice, Have a wonderful end to 2019, and we wish you all the best for 2020. which will be particularly pertinent to travel managers ...” Philip Wooster Vice President Live Limitless Western Europe Sales Hospitality – can it be reimagined? To us, it’s an art that knows no bounds – it sparks infi nite inspired moments, whether you want to live, work or play. To unlock a life lived limitless, we’ve created a holistic lifestyle ecosystem, 4,800 110 Imprint embracing every experience from economy to luxury. Our innovative solutions hotels destinations Carlson Wagonlit Travel Publishing manager: Stefan Endrös power every one of your needs: business and personal. Because the future Maple House, High Street, Potters Bar Editor – German: Constanze Willemeit belongs to those who design it, and we’re here to bring you there – fi rst. Hertfordshire, EN6 5RF Editor – English: Paul Wheatley United Kingdom Designer: Bernhard Biehler E: [email protected] Picture editing: Jürgen Stoll Twitter: @carlsonwagonlit carlsonwagonlit.co.uk Contributors Nick Easen, Rob Gill, Jonah Haskell, Advertising opportunities: Vicki Sussens and Paul Wheatley Adam Grimshaw [email protected] Production: Birgit Scholz Printer: Mayr Miesbach GmbH, Germany Publishing company: For more information please contact your local Carlson Wagonlit representative. Journal International, The Home of Content GmbH, Cover: Leo Patrizi/iStock www.the-home-of-content.de CWT_UK_03_2019_03_editorial.indd 3 27.09.19 15:52 102465 ACC CWT LUX Advert.indd 1 19/09/2019 14:02 contents 06 In brief How satisfied today’s business travellers are, mobile booking preferences and the fuel-saving Flying V. 08 Travel Price Forecast The sixth annual Global Travel Price Forecast from CWT looks at the current uncertainty and what the industry can do to better weather the storm. 14 New York Research says New York is the world’s most expensive city for business travellers, but it doesn’t have to be that way. 22 Travel AI 30 Stay conference fresh It’s creating a buzz Get some top tips on how to stay but what is AI and fresh and focused at your business 20 Time savers how can the travel conferences New technology industry best harness can sometimes be a its strengths? distraction. It’s not so with these must- have apps to help you get organised and save time. 28 Christmas markets Five of the best, from Prague to Strasbourg 12 Hotel ratings Many travellers rely on hotel re- views, but can you rely on ratings? 6 connect 3/2019 – In brief 7 Mobile booking preferences Business travellers who make more than five trips per year are 13% more likely to book flights on their smartphones than other less frequent corporate travellers, according to CWT research. Mobile devices are also used more often when booking higher fare classes – including business, premium economy and first-class seats – than economy class tickets. Travellers are more inclined to use mobile devices In brief when making very late bookings, with 62% of mobile bookings carried out between one and seven days before the flight. The majority of bookings (73.5%) are still made in the office, regardless of via a Paris tests drone train computer or mobile device. French rail operator SNCF has successfully tested a remotely controlled train in the Paris suburbs for the first time. The so-called “drone” train is seen as a key step towards being able to operate auton- omous or driverless trains in the future. During Frequent business travellers the test, the train was remotely operated on a four-kilometre journey in the French capital. SNCF 13% more likely to book has been working on the project for 18 months and further tests are planned in autumn 2019. Over the flights on smartphone next four years, SNCF plans to create two proto- type autonomous trains for both passenger and freight services. of travellers around the world - were “satisfied” with their over 86% all business travel experience Satisfied business travellers The majority of business travellers (54%) have experienced a “mishap” while on the road in the past year, with 52% affected by a delayed flight and 40% by a cancelled flight. Despite this disruption to their journeys, 86% of travellers around the world were “satisfied” with their overall busi- ness travel experience, according to the new GBTA Busi- ness Traveler Sentiment Index, in partnership with RoomIt by CWT. Being able to book convenient hotels and having access to consistent Wi-Fi were the most important factors for travellers on business trips. The biggest potential stress points were forgetting their smartphone or laptop charger. Sowing the seeds of an eco future Dubai International Airport has installed 15,000 solar panels in a bid to reduce annual CO2 emissions at its Terminal 2 by 3,243 metric tonnes. Flying V saves fuel This reduction in carbon emissions is equivalent The revolutionary ‘Flying V’ aircraft, which is being backed to growing more than 53,000 tree seedlings for financially by Dutch airline KLM, made some initial test flights in 10 years or driving 688 passenger vehicles for one autumn 2019. The developers of the plane, which can carry up to year. The solar panel installation is the largest 314 passengers, said it would be around 20% more fuel-efficient project of its type in the Middle East, while the than Airbus’ latest A350 aircraft. The design of the Flying V pro- airport’s other environmental initiatives include totype integrates passenger cabins, cargo areas and fuel tanks energy-efficient fittings, optimised cooling systems under the wings, which creates the aircraft’s distinctive V-shaped. and using energy-efficient LED bulbs. Photos: iStock (3), KLM, SNCF/screenshot 8 connect 3/2019 – Travel 2020 9 European slowdowns and reduced business Return on investment confidence Data & analysis How to manage What will the travel in an effect of Brexit be? Western European uncertain 2020 hotels up just 0.7 % The sixth annual Global Travel Forecast can How will the be summarised in a single word: uncertainty. climate crisis Connect talked to Richard Johnson from CWT Solutions Group on how travel buyers impact the Small rise in air fares can focus on controlling the controllable industry? in Western Europe to weather the storm. TEXT: Rob Gill Asia-Pacific hotels + 1.3 % f there’s one word on everybody’s lips when looking ahead to 2020, it has to be “uncertainty” – whether it’s escalating trade wars, tension in the Middle East, Ithe endless drama of Brexit, or weakening economies Falling hotel and in some major trading nations. flight prices in Then there are significant industry developments, Latin America such as the onset of new technologies, including AI (artificial intelligence), machine learning and block- chain – coupled with fundamental shifts in the business models of key travel suppliers, including air- Contingency planning on GDPR (General Data Protection Regulation), the vendors, and that creates an opportunity for lines, hotels and ground transport operators, who are “As a buyer, there’s little you can do about geopolitical your finance and treasury team on the best way to travel buyers and managers,” he says. Johnson changing the way they work with corporate clients. events – except to make sure you can respond if the cope with currency volatility, or your facilities/ adds the current state of global uncertainty has the worst happens and your travellers are affected,” security team on how to continue to measure and potential to “act as a check on prices” for flights, These are the overriding themes that run through the says one UK-based buyer. “You need some contingen- report on risk issues.” hotels and ground transport in 2020. sixth annual Global Travel Forecast, published by cy plans in place and to work with other departments This is illustrated by the Global Travel Forecast, CWT and GBTA (Global Business Travel Association), to ensure a joined-up approach.
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