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2020 Office for Aging Annual Report

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2020 Office for Aging Annual Report 2020 Office For Aging Annual Report Photo Credit: Elizabeth Cassella Washington County Office for Aging and Disabilities Resource Center Gina Cantanucci-Mitchell Director THIS PAGE INTENTIONALLY LEFT BLANK. 2 Table of Contents Introductory Letter by Director 5 Mission Statement 7 Meet the Team 8 - 9 Accounting 10 NY Connects 11 - 16 Health Insurance Information, Counseling and Assistance (HIICAP) 17 Medicare Improvement for Patients and Providers Act (MIPPA) 18 Health Promotion 19 Loneliness & Social Isolation 20 Transportation 21 OFA Caregiver Support Services 22 Personal Care Services 23 OFA Personal Emergency Response Services (PERS) 24 OFA Social Adult Day Services 24 DSS Adult Protective Services (APS) 25 OFA Legal Services 26 Nutrition Services 27 –31 OFA Senior Center Recreation and Education 32 Emergency Assistance 33 OFA Public Outreach 34 Voter Registration 34 OFA Advisory Council 35 Washington County Senior Clubs 35 Washington County State Senior of the Year 36 –37 Survey’s/Public Feedback 38 –40 Retirement News 41 Inner-Office Activities 42-43 DSS/OFA Employee Contributions 44 Cover Photo Credit 45 3 THIS PAGE INTENTIONALLY LEFT BLANK. 4 A Message from Executive Director Cantanucci-Mitchell Washington County Office for Aging and Disability Resource Center is truly a leader in innovative programs and services that promotes independence, respect, and dignity for older adults. I am pleased to present to you Office for Aging and Disabilities Resource Center’s 2020 Annual Report. This report details operations, and highlights the impact aging services have on Washington County Communities. Included in this year’s report is supporting data for 2020 programs that include both OFA and DSS. For further viewing of this year’s Annual Report and prior Annual Reports, please visit our website. The Older Americas Act (OAA) is the primary source of guidance for aging services since its inception in 1965. The Act's funding for services is supplemented by Federal, State, and local funds. In New York State, the New York State Office for Aging (NYSOFA) is our oversight Agency. In addition to what is offered under OAA, we implement several other programs and services, such as our commendable NY Connects program under the Department of Health, Health Insurance Information and Assistance Program (HIICAP; aka SHIP under the Federal Government), and the Medicare Improvement for Patients and Providers Act (MIPPA) services. Through our collaborations and partnerships with many agencies, we also provide and support a multitude of local services and programs, like Emergency Planning and Friendly Visiting. In 2020, the COVID 19 pandemic paused many of our typical activities, like public events. Although several staff were removed from reporting to our office during the Municipal Center closure, there were a few of us who continued to report to the office on daily basis to ensure our core services continued. To add, several ADRC staff were able to work remotely with great success. Like many other agencies during this pandemic, we made adaptions to how we provide services. We are engaging in more virtual activities, using social media more than ever before, and implementing new programs to address the increase in social isolation and loneliness, like Friendly Calling and Companion Pets. Even during this unchartered time, we still see older New Yorkers continuing to be a tremendous asset to their communities economically, socially, and intellectually. Washington County OFA/ADRC will still stand behind this observation and will prioritize services that help maintain independence and support older adults to living healthier lives. If you would like to learn more about our programs and/or achievements, or would like to discuss the information provided in this report, please feel free to contact me. I would like to thank the Board of Supervisors for all of their support and the Office for Aging and Disabilities Resource Center employees for their commitment and dedication to serving individuals in Washington County. Sincerely, Gina Cantanucci-Mitchell Executive Director 5 THIS PAGE INTENTIONALLY LEFT BLANK. 6 Washington County Office for Aging and Disabilities Resource Center The Mission of the Washington County Office for Aging & Disability Resource Center (ADRC) is the provision of unbiased education, information, referral and service to residents in need of emergency or long term home and community based supports. We meet identified needs in the most appropriate way, respecting an individual’s right to choose without regard to income. The ADRC is available through an agreement between the Department of Social Services and the Office for Aging. The two Departments work as one collective unit delivering a wider continuum of services for the residents of Washington County than either Department could provide. This is made available without any disruption to the recipients of our services. Office for Aging and Disabilities Resource Center staff serve on many coalitions and committees. To include the RSVP Advisory Council, the Adirondack Rural Health Network, the Adirondack Health Institutes DSRIP project, Council for Prevention’s Suicide Coalition, Catholic Charities Domestic Violence Project, Public Health’s Healthy Communities Coalition, Washington County’s Emergency Operation Center, Public Safety’s CEPA team, Public Health’s Bio-terrorism Team, Inter-Agency Council, and the Community Action Agency’s Rural Impact County Challenge and other community action meetings/coalitions. 7 Gina Cantanucci-Mitchell Mindy Dudley Grace Noble Naomi Stimpson-Phillips Director Senior Typist Typist Typist 15 Years of Service 15 Years of Service 13 Years of Service 12 Years of Service NYConnects Call Center Stephanie Ball Marianne Graham Sharon Zayachek Rachelle Bessette April Martin Training & Resource Senior Typist Community Services Worker Community Services Community Services Development Coord. 17 Years of Service 4 Years of Service Worker Worker 19 Years of Service 3 Years of Service (provisional) Joined us in 2020 Adult Services/Home Care Jodie Smith Suzanne Cody Jean Marie Lundgren Trisha Parrish Heather Jett Supervisor Senior Caseworker Caseworker Caseworker Caseworker 22 Years of Service 21 Years of Service 19 Years of Service 7 Years of Service 14 Years of Service Nicole Martens Shane Hogan Patty Ayers Alicia Altizio Colleen Maziejka Caseworker Caseworker Caseworker Caseworker Caseworker 16 Years of Service 5 Years of Service 5 Years of Service 14 Years of Service Joined us in 2020 8 Nutrition Elizabeth Humiston Nutrition Services Coord. Mary Maynard-Fenton Peggy Lindsey Hellin LeClaire (provisional) Team Leader Team Leader Meal Site Manager 2 Years of Service 20 Years of Service 20 Years of Service 31 Years of Service Edwin Morse Ed Walkup James McDougall Diane Cuthbert Doug Alber Home Delivered Meals Home Delivered Meals Home Delivered Meals Home Delivered Meals Home Delivered Meals Driver Driver Driver Driver Driver 25 Years of Service 12 Years of Service 8 Years of Service 6 Years of Service 5 Years of Service William Townsend Raymond Austin Paige Delorme Laura McMorland Donald Miller Home Delivered Meals Home Delivered Meals Home Delivered Meals Home Delivered Meals Home Delivered Meals Driver Driver Driver (per diem) Driver (per diem) Driver (per diem) 5 Years of Service 3 Years of Service Joined us in 2020 Joined us in 2020 Joined us in 2020 Pauline Charpentier Dan Jones Home Delivered Meals Home Delivered Meals Driver (per diem) Driver (per diem) 9 Joined us in 2020 Joined us in 2020 Accounting DSS/OFA Comparison of Expenditures to Revenue Effect of the COVID-19 Pandemic 2019 2020 DSS Salaries $6,120,329 $6,390,948 The Office for the Aging (OFA) operates the Fringe $2,843,074 $2,812,468 Home Delivered Meal (HDM) program which provides a nutritious hot meal to qualified Sr. Citizens and their caregivers OFA Salaries $359,893 $431,617 most weekdays throughout the year. In Fringe $121,335 $137,289 addition to having employees of OFA deliver the meals on routes throughout the County, Equipment $75,182 $71,266 the delivery on other routes were historically made through a contractual relationship with Administrative Expenses $1,560,936 $1,529,742 Community, Work & Independence (CWI). With the outbreak of COVID-19, CWI ceased Program Expenses $8,207,285 $8,088,137 meal delivery routes. Total Cost of DSS/OFA $19,288,034 $19,461,467 At the same time, the regulations for Programs qualifying for HDM became less restrictive and the demand increased demonstrably. The Total Revenues $14,581,621 $14,662,845 immediate need for assistance was filled by Net Cost of DSS/OFA the employees of both OFA and DSS. Programs $4,706,413 $4,798,622 With the Support of the Board of (Not including Medicaid) Supervisors, a plan was developed to modify the staffing structure of the HDM program % DSS/OFA Revenue 75.60% 75.34% and additional Per Diem Drivers were hired to fulfill the ongoing demand. The budget impact of this unprecedented midyear shift County Medicaid Cost $11,010,856 $10,122,218 was a marked increase in OFA salaries and fringe. 2020 Cost Saving Measures Fiscally, a major focus for the County was to avoid any discretionary costs for the year in order to offset the financial uncertainty facing local governments due to the pandemic. DSS determined the ability to capitalize on the decrease in public access to our offices as well as the waivers that were available for some of our eligibility programs. Between these two factors, the Department was able to save salary and fringe costs for multiple Typist and Examiner titles that were vacated throughout the year for various reasons. In addition, through a collaborative effort with the Board of Supervisors, Resolution #226 was passed on September 18th decreasing several appropriation categories in the combined DSS/OFA Budget to contribute to a reduction of the appropriated Fund Balance in the County General Fund. 10 NY CONNECTS NY Connects designates us as an Aging and Disability Resource Center (ADRC)! The NY Connects: Choices for Long Term Care program was established in 2006 by the New York State Office for the Aging in collaboration with the New York State Department of Health.
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