2018 IMPACT REPORT Featuring the Rogers Family Story a DAY in the LIFE: a YEAR in REVIEW
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2018 IMPACT REPORT Featuring The Rogers Family Story A DAY IN THE LIFE: A YEAR IN REVIEW Families who have children facing illness or hospitalization face unique challenges day-in and day-out. One of our goals at the Ronald McDonald House of Delaware is to help alleviate the stresses of the “everyday” so that families can be well-rested and ready to focus on what matters most: their children. From breakfast to bedtime, your support allows us to provide support services to our families. While every family’s story is different, below, you will find an example of the type of day many of our families experience during their stay at our House. 8AM 9AM Coffee and breakfast Take the shuttle to on-the-go while getting the hospital and 10AM ready to go to the check in for morning hospital appointments Physical therapy 12PM Catch the shuttle back to the Ronald McDonald 2PM 1PM House for lunch Labwork and testing Take a walk to the appointments hospital to check in for afternoon 3PM appointments Return to the Ronald McDonald House and relax in guest room before dinner 5:30PM 7PM 9PM Dinner in the dining room with friends provided by Enjoy an activity, like Decompress with a cup a volunteer meal Bingo night, hosted by of tea and a cookie in the group volunteers dining room before going to bed Our Our MISSION VISION The Ronald McDonald House of Delaware serves families with Supporting families to reach the hope of seriously ill children by enabling access to medical care and tomorrow from the challenges of today. providing a place that offers comfort, hope and togetherness. A DAY IN THE LIFE: A YEAR IN REVIEW MESSAGE FROM THE CHAIR Dear Friends of the Ronald McDonald House of Delaware, It is with great pride and thanks that I present the 2018 Impact Report! As you read this year’s report, you will be amazed by the impact that our House staff, volunteers, individual donors and local businesses had on families who we serve. In 2018, this impact meant over 1,900 family stays at the House, 9,954 families served in our Ronald McDonald Family Rooms, and an average length of stay at the House of 8 days. Since we opened our doors in 1991, the House has served over 48,000 families! As we bring to life what we do at the Ronald McDonald House of Delaware by following the “Day in the Life” of Chandler, a boy who has grown into a terrific young man, I want to highlight important ways youimpact the day-to-day lives of our families. • Grants make special projects possible, allowing us to enhance our facilities for day-to-day guest use. We recently received a gift that allowed us to update and remodel our most popular first floor playroom. This new, interactive playroom will provide an engaging play area for patients and their siblings. After doctors’ appointments, physical therapy, or a day of cancer treatment, time spent in the play room connecting with other children can bring much-needed laughter. • Adopt-a-Room Sponsors making a $5,000 gift help to defray one year of one Guest Room’s operating costs. Our rooms provide a quiet, private space for rest after long days at the hospital. • Businesses and individuals not only give their money, but their time, volunteering to provide and cook meals for our families. A warm, home-cooked meal at the end of the day, or a healthy, energizing meal to start the day can make all the difference for a parent focusing on caring for their sick child. • Business and individual volunteers perform hands-on projects, making our House a comfortable and welcoming “home” by completing projects like deep cleaning our common spaces and yard work in our outdoor spaces. • Business and Foundation support helps maintain our van program, allowing families to get where they need go in our House and wheelchair accessible vans - whether it’s to the pharmacy, the grocery store to purchase ingredients to make a home-cooked meal, or to the hospital for an important appointment. On behalf of the entire team of Board members, staff, and volunteersthank you to the thousands of local businesses and individuals who have supported us in the past year. The collective support of our community is what enables us to achieve our mission to serve families with seriously ill children by enabling access to medical care and providing a place that offers comfort, hope and togetherness. With gratitude, Perry Beberman Chair, Board of Directors Ronald McDonald House of Delaware 2018 OFFICERS Chair Perry S. Beberman Vice Presidents David Hancox Allison E. Micich Catherine L. Migliocco Stephen J. Mottola Lance Sabouni Vice President/ Secretary Kenneth C. Manne Treasurer Christine D. Randolph 2018 BOARD OF ADVISORY COUNCIL STAFF DIRECTORS R.R.M. Carpenter III, Chair President and CEO Pamela W. Cornforth Operations Director Katie Soja Johnson Sissy Dent Aerenson Perry S. Beberman Development Director Barbara Loeslein Peter A. Bailey, PhD Mary E. Bowler Social Worker Erica Davis Ryan Brazell Joseph Carbonell Southern Delaware Advancement James F. Burrows Nick Cerchio Officer & Grant Writer Jan Shallcross Mary Jane M. Cocozzoli Joseph G. DiPinto Resident Manager Caroline Keesee Robert A. Cocozzoli Stanley M. Diver Volunteer Manager Sara Funaiock Rich Doane Les Dukart Special Events Manager Dawn Brooks Barbara Dukart Tom Ferry Guest Services Coordinators Haley Belcher Joel E. Dukart Richard J. Gessner, Jr. Monica Villicaña Tony Hill Shaila Kapur Marketing and Communications Coordinator Erin McGrath Vijay Iyengar, M.D. Rachel M. Macha Development Assistant Pam Jones Mark J. Lorenz Lynn Miller Gift Processor Ivey Helmick Rachel M. Macha Stephen Nelson Executive Assistant Carol Sayles William G. Mackenzie, M.D. Michelle A. Pena Volunteer Program Assistant Sarah Sommer Albert J. McCrery IV Dr. David Pensak Family Room Coordinator Barbara Bonk Raymond Parisi, Jr. Roy Proujansky, M.D. David A. Paul, M.D. Louis Rosenberg Hank Rosenberg Richard D. Rowland KENT/SUSSEX ADVISORY COUNCIL Todd R. Seelhorst Michael D. Waite Peter Bailey Mike Hinton Bob Trostel Anne J. Wright Mary Jane Cocozzoli Tim O’Connor Marichu C. Valencia Rob Cocozzoli Hank Rosenberg Michael D. Waite Scott Cole Todd Seelhorst Emily Cunningham Stephanie Smith-Christiano Carrie Hart Laura Willis Patti Hastings DEAR FRIENDS, Children whose families stay at Ronald McDonald Houses tend to be the sickest, have traveled the furthest distances for care, and spend the longest times in the hospital. Our Ronald McDonald House is known for our compassion and care for families with seriously ill or injured children. We operate two core programs: our Ronald McDonald House and our Ronald McDonald Family Rooms. Our ability to provide lodging, meals and support services at both our House and Family Rooms happens because of you! We are truly grateful for your continued support as we work to keep families together and close to the care their children need. When I have an opportunity to talk about the House with our stakeholders, I find myself saying, “It’s all about the families….” This core belief resonates with both the staff and volunteers. While each person involved at the House impacts the family in a different way, we are all dedicated to our work and our hearts are full in support of the families that need to call us their “home-away-from-home.” In the 2018 Impact Report, you will read about Chandler and his family; their story will give you a snapshot of a day in the life of just one of the 1,910 families that stayed with us last year. In 2018 the Board of Directors and Staff worked at implementing our 5-year Strategic Plan. The plan has four pillars: Provide Superior Services to Guests, Be a Great Place to Volunteer and Work, Improve Financial Sustainability and Extend Impact to the Community. Some of our accomplishments include the following: . • A new hospitality model called Straight A Service was introduced and implemented for staff and volunteers, who received training. • The first floor of the Ronald McDonald House was refreshed with new paint and furniture. • A 5-year capital budget was developed indicating the need to raise $1.2mm for House improvements. • New benefits were introduced for staff, ensuring that we can attract and retain the best talent. Pamela W. Cornforth • A flexible volunteer model was introduced in order to provide better service during the weekend hours. Katie Soja Johnson Barbara Loeslein • The Board of Directors have committed resources to increase the diversity of our staff, Erica Davis volunteers and Board. Jan Shallcross At the close of 2018 our organization worked together to create a new mission statement and Caroline Keesee adopted the new mission statement in the first quarter of 2019. Our mission statement will Sara Funaiock be at the forefront of our work for 2019 and will inform organizational decisions as well Dawn Brooks as provide a connection for our board, staff and volunteers to focus on. I am proud to Haley Belcher share the new mission statement with you: Monica Villicaña Erin McGrath The Ronald McDonald House of Delaware serves families with seriously ill Pam Jones children by enabling access to medical care and providing a place that offers Ivey Helmick comfort, hope and togetherness. Carol Sayles Because of you we have been blessed with good fortune. You provide us the Sarah Sommer means necessary to deliver our programs and to fulfill our promise of comfort, Barbara Bonk hope and togetherness. Thank you for being the power behind our work. Warmest regards, Mike Hinton Tim O’Connor Hank Rosenberg Todd Seelhorst Stephanie Smith-Christiano Laura Willis Pamela W.