We replaced/ enriched the central median of the motorway with 7,000 plants and we recycled tons of waste We made prompt and 77.51 coordinated interventions in 15,000 We trained incidents on the motorway 60% of our employees CORPORATE SOCIAL RESPONSIBILITY REPORT 1,200 We fully undertook students the cost of the toll cards for the and 400 teachers of Larissa Prefecture DISABLED participated in our action “Promoting the correct We fully restored the Biological road behavior, investing Treatment System in in road safety” Skopelos, whilst we maintained, repaired, and procured with new equipment the Health Center in Skopelos. CORPORATE SOCIAL RESPONSIBILITY REPORT | GRI TABLE 87 Our Commitments: 1 To develop a healthy and safe working environment where all Employees are offered equal opportunities irrespective of their gender, age, nationality, 5 body ability, religion etc. To develop corporate social responsibility and contribution mentality through group activities of environmental 2 or social nature To develop communication channels between all, irrespective of their hierarchy level. To develop teamwork and enhance social status of our employees via social events and training sessions especially To detect, identify designed to this effect and resolve problems regarding overtime, discrimination, harassment or any other kind of intervention against Workers which may constitute an offence 4 to their personality 3 86 AEGEAN MOTORWAY SA CORPORATE SOCIAL RESPONSIBILITY REPORT Contents 1. CEO’s Message 4 CSR Specialist’s Message 6 2. Regarding the Corporate Social Responsibility Report 7 Purpose 7 Areas and period covered by the Report 7 Implementation of the Global Reporting Initiative (GRI) 7 Contact 7 3. Aegean Motorway 9 Site & Registered seat 9 Operation 11 Financial Statements 12 Our Vision 12 Our Commitments 13 Our Policies 13 Our Certifications 13 4. Corporate Governance 16 Contractual Framework and Related Parties 18 Participation in Associations, Agencies and Organisations 18 5. Responsible Communication with the Stakeholders 21 6. Process for Identifying Material Aspects 25 Methodology 25 Our material Aspects 26 7. Our Employees 29 Employee Benefits 31 Corporate and other Events 32 Employee Training and Development 33 Occupational Health and Safety 34 8. Our Contribution to the Greek Society 37 Responsible Management for better Safety 38 Traffic Regulations with Responsibility 39 Incidents & Action Plans 42 Contribution to the Safety of Customers/ Motorway Users 42 Collection of Immobilized Vehicles 43 Users’ Safety is our Top Priority 44 Rockfall protection measures at Tembi Valley 46 Customers/Users’ Health and Safety in coordination with the Local Authorities and Agencies 47 Responsible Information to Motorway Users and Local Communities 47 9. Our Contribution to the Local Community 49 10. Our Contribution to the Protection and Preservation of the Environment 55 Noise Management 56 Natural Restoration of the Vegetation 56 Landscaping 57 Participation in Environmental Conferences 57 Our Carbon Footprint and Actions for its Reduction 58 Management of our Waste 62 Our Water Footprint 63 Protection of Animals on the Motorway 63 11. Responsible Service to Customers and Suppliers 65 Serving our Customers / Motorway Users 65 Customer / Motorway User Services 66 Customer Service Points (CSP) 68 Customer Service Line / Call Center 68 Electronic Communication with Customers (email) 69 “My easy way” Online Account Information and Management Platform 70 Services for Professional Users 70 Emphasis on Customer Service Quality 71 Eway Customer Satisfaction Surveys 71 Customer Grievance Mechanism 72 Company Policy on facilitating Disabled Badge Holders at the toll stations 72 LOCAL Discount programs 72 Protection of Customers’ Personal Data 73 Our Supply Chain 73 12. Future objectives 76 13. Boundaries and limitations of material Aspects 78 14. GRI Index 80 1 CEO’s Message Corporate Social Responsibility (CSR) constitutes one of the founding principles of Aegean Motorway. All our key Activities since the establishment of the company have been constructed and put in operation on the basis of CSR. Profitability and Social Accountability constitute parallel Processes of our business practice towards our Vision and Mission. The Management of the Company is firmly orientated towards identifying the needs and detecting the expectations of the wider Social Environment, in which it operates. Particular emphasis is given to Employees, Permanent Contractors and Suppliers, local Agencies, Municipalities and Regions, as well as the wider Environment the Motorway crosses, the Shareholders and the State. The main scope of the Company is the constant upgrade of road safety, which we promote via focused interventions and actions for our employees and the wider society. One of the key elements of our corporate philosophy is to ensure that drivers on the Motorway are satisfied with the services provided by Aegean Motorway. Of course, there are more to do, however we are confident we are moving in the right direction having developed and installed integrated management systems, including – among others - services quality management and motorway safety management systems. These Systems ensure high quality of services and, in combination with patrols and maintenance services, provide added value to Road Safety. 4 AEGEAN MOTORWAY SA Another matter of crucial importance for us is Even though 2015 was a year full of the development of a healthy and safe working financial uncertainty and social tension, we environment for our employees. For this successfully responded to business challenges purpose, we have installed a human resources and achieved our goals for sustainable management system and an occupational development. health and safety system via which we promote This issue - which constitutes our first ever equality for all Employees irrespective of effort – provides in-depth information on our gender, age, nationality, body ability or religion. actions so that all stakeholders have a clear Another strategic parameter of Aegean picture of our activity in whole as regards Motorway is environmental management. Corporate Social Responsibility. An essential goal of ours is to operate above and beyond the environmental legislation as Dimitrios Gatsonis regards the preservation and protection of Chief Executive Officer the natural environment. We conducted noise measurements, reviewed the effectiveness of the rockfall protection measures at Tembi Valley and calculated for the first time the gas emissions from our activities. As regards society, we offered support to schools and socially vulnerable social groups; we sponsored student events and conferences; we restored problems in Skopelos - an island tested by never-seen-before extreme weather conditions; we raised awareness on road safety in the areas we are active in; we welcomed university students in our project. Recently, Corporate Social Responsibility (CSR) and Sustainable Development have become matters of great significance. We included them in the corporate strategy of Aegean Motorway primarily because they benefit societies in the area the company is active in, as well as all stakeholders. CORPORATE SOCIAL RESPONSIBILITY REPORT | MESSAGE 5 CSR Specialist’s Message Since the day Aegean Motorway SA was established, all of us have been working with the aim of constantly improving its services, an integral part of which is sustainable development. By basing our actions on human values, applying processes for the continuing development of our personnel, giving the proper attention to the protection of the environment and the preservation of the ecosystem, and furthermore, by taking into account the needs of the local societies that the motorway crosses, we put in place the proper conditions for its operation and use. Irene Zavridou Corporate Communications & CSR Manager 6 AEGEAN MOTORWAY SA 2 Regarding the Corporate Social Responsibility Report Purpose Implementation of the Global The purpose of the CSR Report is to inform all Reporting Initiative (GRI) stakeholders in a comprehensive manner. This first CSR Report by Aegean Motorway is based on the guidelines of the Global Areas and period Reporting Initiative (GRI) and more particularly, the new version G4 (In Accordance - Core); covered by the Report these guidelines are internationally recognized The present Report is the first attempt by and are the most demanding of their kind. Aegean Motorway SA to put on paper its strategy and annual activities as regards Contact Corporate Social Responsibility matters (reference period 1.1.2015 - 31.12.2015). For clarifications regarding the 2015 Corporate Social Responsibility Report, please contact The Report presents our commitments to the the Corporate Communications & CSR principles and strategy of the Corporate Social Department, T: 2410 680300, Responsibility. e-mail: [email protected] CORPORATE SOCIAL RESPONSIBILITY REPORT | REGARDING THE CSR REPORT 7 3 Aegean Motorway Aegean Motorway Concession Company for PATHE Motorway, Maliakos – Kleidi section was established on 12 June 2007 in Larissa, Greece. The exclusive purpose of the Company is to carry out the design, construction, financing, operation, maintenance and exploitation of the Maliakos - Kleidi Motorway (from Raches I/C to Kleidi I/C) along with all supplementary works and relevant activities. More particularly, the Project Aegean newer Agreement that was ratified by virtue of L Motorway has undertaken consists of: 4219/2013. ■ The reconstruction