January/February 2017 • Volume 105 • Number 1 THE TENNESSEE BANKER

MEMBER FEATURE Banc3's Frank Cianciola PAGE 14 PLUS Explore trends from the 2016 TBA Compensation and Benefits Survey PAGE 40 THINKING ABOUT RETIREMENT?

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211 Athens Way, Ste 100 A wholly owned subsidiary of the Tennessee Bankers Association Nashville, TN 37228-1383 FinancialPSI.com THE TENNESSEE BANKER Published bi-monthly by the Tennessee Bankers Association COLIN BARRETT / Editor TYLER NELSON / Managing Editor IN THIS ISSUE January/February 2017 | Volume CV | Number 1 20 THE MOMENT 20 Credit Conference speaker Dave Sanderson explains how to “lock in” when life gets chaotic

Q&A WITH CONGRESSMAN 31 DAVID KUSTOFF Congressman Kustoff talks 31 with The Tennessee Banker about the banking industry, West Tennessee, and more.

BUILDING LEGENDS THROUGH EMPLOYEE ENGAGEMENT 32 Britney Campbell of Legends Bank examines ways to get the most out of your employees 32

THE BATTLE FOR TALENT 40 Trends from the 2016 TBA 40 Compensation and Benefits Survey

TNBankers.org | January/February 2017 | 3 MORE IN THIS ISSUE

6 From the Executive Office—Colin Barrett: OFFICERS What to expect in Washington in 2017 GORDON MAJORS, Chairman 7 TBA Online The Hardin County Bank, Savannah 8 On the Hill— Tim Amos: LEE M. MOSS, Chairman-elect Preview of what's ahead Franklin Synergy Bank, Murfreesboro for the Tennessee General Assembly 8 JOHN MUSE, Vice Chairman 10 BankPac reaches new milestone in 2016 Farmers State Bank, Mountain City 12 ABA Washington Update—Rob Nichols: How banks can tackle the student debt crisis STAFF ADMINISTRATION 14 Member Feature—Frank Cianciola Champion of the underdog, Banc3's COLIN BARRETT, President Cianciola starting small again, STACEY LANGFORD, Sr. Vice President thinking big of Membership 23 TBA's 127th Annual Meeting: STEVE CURTIS, Vice President • Reserve your room at The Ritz-Carlton, Naples of Information Technology • Learn about the guest activities 14 SHARON JUSTICE-MCCRAY, Vice President • Explore all Naples has to offer of Human Resources/Facilities 30 Banker to Banker—TBA staff members PENNY L. POWLAS, Executive Assistant, highlight must-dos for 2017 Administration/Legal 31 Q&A with Congressman David Kustoff T’LANIE LUU, Member Services Specialist 34 TBA Endorsed Partner SANDRA JOHNSON —David Still, Promontory Interfinancial Network: Why the impact of MMF reform Training Center Coordinator could be a boon for community banks LACY YORK, Receptionist 36 TBA Endorsed Partner —Jonathan W. Biggs, ACCOUNTING/INSURANCE Investors Title Insurance Company: Helpful tips for wire transfer 23 ANGELA D. GRIFFIN, CPA fraud prevention Executive Vice President/CFO 38 Q&A with Executive Development MIKE AILINGER, Staff Accountant Academy instructor Daniel LeBreton, Ph.D. SHEMEKA GREER, Accounts Receivable Clerk/ 44 ICBA Column—Jim Reber Accounts Payable Clerk and Arne Monson: Two-sided SBA market doubles your chance for success LEGAL/GOVERNMENT RELATIONS 46 Guest Column —John C. Speer, Bass, Berry & Sims: TIMOTHY L. AMOS, Executive Vice President/ FinCEN SAR filing advisory General Counsel expands reporting of cyber threats AMY HEASLET, Sr. Vice President/ 48 Guest Column—Liz Little, SHAZAM: 50 Deputy Counsel Brute force attack fraud attempts starting to reappear EDUCATION 50 Event Recap: Trust & Wealth Management Conference DEBBIE M. BRICKLES, IOM Sr. Vice President of Training and Development 54 Guest Column—Eric Stevens, Littler Mendelson: Preparing for 2018 SUSAN R. TAYLOR, CMP ON THE COVER Sr. Vice President of Professional Development 55 People on the Move/Bank Notes/ The Ritz-Carlton in Naples, Community Corner MONIQUE JENKINS Fla. is the site for TBA's 127th Education Services Specialist 58 Employment Opportunities Annual Meeting, June 4–6. 60 Featured Events PHOTO PROVIDED BY: COMMUNICATIONS 62 From the Vault NAPLES, MARCO ISLAND, EVERGLADES CONVENTION TYLER NELSON, Director of Communications 63 TBA Professional Development Calendar & VISITORS BUREAU MATT RADFORD, Creative Director The Tennessee Banker (ISSN 0040-3199) is published bi-monthly by the Tennessee Bankers Association, 211 Athens Way, LILA GRIFFIN, Proofreader Ste 100, Nashville, TN 37228-1381; telephone 615-244-4871. Advertising rates available upon request. Subscriptions: $40.00 per year for TBA members; $55.00 for nonmembers; single copies, $6. Tennessee residents add 9.25% sales tax. Periodicals postage paid at Nashville, TN. POSTMASTER: send address changes to The Tennessee Banker, 211 Athens Way, CONTRIBUTORS Ste 100, Nashville, TN 37228-1381. KEITH MILES, Partner, McNeely Pigott & Fox Public Relations Copyright © 2017, Tennessee Bankers Association; all rights reserved. The Tennessee Bankers Association disclaims all responsibility for opinion expressed in addresses, papers, or communications published in The Tennessee Banker unless ROGER SHIRLEY, Editorial Director, such opinion has been endorsed by the Tennessee Bankers Association. McNeely Pigott & Fox Public Relations

4 | January/February 2017 | TNBankers.org GO TO

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Election night has always been my fam- SENATE ily’s Super Bowl. We have our laptops open With the Senate retaining a slight Republican to Politico, our phones following the Secretary majority, Mike Crapo (R-ID) will replace outgo- of State’s Twitter feed for statewide results, and ing Chairman Richard Shelby (R-AL) as Senate the television flipping from channel to channel, Banking Committee chairman. Sen. Crapo is always ending up on John King’s electoral map. known for working well with both Republicans However, this year was different. My wife and Democrats, something that held his prede- COLIN BARRETT Rachel, a political consultant, was participating cessor back in moving regulatory relief in the President, Tennessee Bankers Association in election coverage on our local Fox affiliate. last Congress. Crapo has said the committee William, my son, was asleep by 7 p.m. as he was will look at housing market reforms, reducing THREE still adjusting to the rigors of kindergarten. So regulations for community banks, and making our dog, Charlie, kept me company on the couch changes to the Dodd-Frank Act. THINGS to watch the returns. There was no doubt in my And with Senators Sherrod Brown (D-OH) TO DO mind that it was going to be an early night. In and Jon Tester (D-MT) stating that they are open fact, earlier in the day I confidently told TBA to regulatory relief, Crapo is in a good position 1. Chairman Gordon Majors that Hillary Clinton to build a bipartisan consensus that could move Make plans to join us would be declared the winner by 9:15 p.m. legislation in a closely divided Senate. for the TBA Washington Not even close. Conference May 8-10. By midnight, I had received texts and phone CFPB We will meet with our congressional calls from bankers across the state—some Currently, the CFPB finds itself in a state of un- delegation and excited, some disappointed—and all were certainty. In October, the United States Court of regulatory agencies. shocked. And everyone was wondering what a Appeals for the D.C. Circuit ruled that the CFPB This is the year to Donald Trump Presidency would mean. structure of a single director that is unable to be be in D.C. For more We are now just over a week away from the removed except for cause is unconstitutional. information, contact Penny Powlas at beginning of the Trump Administration. And Unless the Bureau is successful with its appeal, [email protected]. while Supreme Court justices and the Afford- the director will serve at the will of the Presi- able Care Act will likely get the majority of dent. Meanwhile, Trump has appointed Paul At- 2. the attention during President Trump’s first kins, a former SEC Commissioner and opponent Support our friends 100 days, 2017 has the potential to be a game of regulation, to the CFPB “landing team.” in Gatlinburg changing year for the banking industry. by visiting FDIC, OCC, AND FEDERAL RESERVE APPOINTMENTS TNBankers.org/gatlinburg HOUSE The appointments by President Trump to the and making a contri- Chairman Jeb Hensarling (R-TX) will con- federal regulatory agencies will be significant bution to support our fellow Tennesseans tinue to lead the House Financial Services for banking. At the OCC, Comptroller Tom Cur- who have been Committee, and the recent election has done ry’s term ends this April. FDIC Chairman Mar- impacted by the recent nothing to slow down his ambitious agenda. tin Gruenberg’s term ends in November. And wildfires. His Financial Choice Act (which passed in Federal Reserve Chairman Janet Yellen’s term committee last year along party lines) would comes to an end in February 2018, and President 3. exempt banks from certain regulations in Trump will fill two open seats on the board. Ignore the cold weather exchange for higher capital requirements, re- outside and start place the CFPB’s sole director with a bipartisan TIME TO ENGAGE thinking about the commission, and subject the Bureau’s budget If we are going to have success in advancing beach. Reservations are now available to Congressional oversight. Hensarling has the agenda of Tennessee banking, now is the for the 2017 Annual recently said he is willing to listen to “advice time. TBA will be in Washington five times Meeting for June 4-6 and counsel” on “a 2.0 version” for the new this year, and I encourage your bank to be at The Ritz-Carlton, Congress, and although he will not have trou- represented. The future of our industry will be Naples, FL. Register at ble passing banking reforms in the Republican impacted greatly in the next 12 months. TNBankers.org/annual. controlled House, he will need to garner buy- in from Democrats if his legislation is to move in the Senate.

6 | January/February 2017 | TNBankers.org We’re on social media. Follow us for the latest in all TBA news, TBA Online events, and much more. /TNBankers @TNBankers tnbankers tennessee-bankers-association TNBankers.org

TNBankers December 25 at 11:44 a.m.

Merry Christmas from the Tennessee Bankers Association and Financial Products & Services, Inc. teams! Warmest wishes to you and yours this season.

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TNBankers.org | January/February 2017 | 7 ON THE HILL Preview of what's ahead for the Tennessee General Assembly

The 110th General Assembly convened Among the top priorities are continuing on January 10, 2017. While there is much support for Governor Haslam’s education speculation over the significant changes and initiatives, and Medicaid expansion, which is prospects in Washington, Tennessee’s General dependent on Washington. Another key area Assembly looks much the same as 2016. is taxes and whether to reduce certain ones or The fall election saw few surprises and a rel- increase others, though raising taxes will be atively small turnover of members compared a tough sell during a surplus. Of top concern TIM AMOS Executive Vice President/ with recent elections. In the Senate the only is whether to increase the gas tax to fund in- General Counsel, new member is Jon Lundberg (R-Kingsport), frastructure projects like roads, which have Tennessee Bankers a former state representative, due to the re- historically been funded by a separate source Association tirement of Lt. Governor Ron Ramsey. Randy and not by general revenues. McNally (R-Oak Ridge) was unanimously The Department of Revenue would like to elected by the Republican Caucus to serve as tax internet sales by out-of-state retailers. This Lt. Governor. The other leadership positions is an ongoing issue of tax fairness for local re- remain unchanged with Senator Mark Norris tailers that, if asserted, would likely end up in (R-Collierville) as majority leader and Bill Ket- a case before the U.S. Supreme Court. ron (R-Murfreesboro) as caucus chairman. On Taxes that might be reduced or phased out the Democratic side, Lee Harris (D-Memphis) include sales tax on food and the occupational continues as minority leader and Jeff Yarbro privilege tax imposed on professional licenses. (D-Nashville) caucus chairman. On the House side, the general election BANKING ISSUES produced only two upsets—Representatives On the banking front, the issues are similar to Steve McManus (R-Memphis), chair of the In- those from last year. Legislation to implement surance and Banking Committee, and Kevin the recommendations of the Tennessee Com- Dunlap (D-Sparta). In all there will be 10 new mission on Aging and Disability on preventing House members due to retirements and pri- elder financial exploitation is expected to be mary upsets. TBA’s primary issue, which was highlighted Though several House leadership posi- in the November/December 2016 issue of The tions were contested, Speaker Beth Harwell Tennessee Banker magazine. (R-Nashville) was re-elected. Glen Casada Also expected to reappear is legislation to (R-Franklin) was elected majority leader; Ryan authorize local governments to engage in the Williams (R-Cookeville) the caucus chairman; lending business through the Property As- and Curtis Johnson (R-Clarksville) retained sessed Clean Energy (PACE) program. TBA his position as Speaker Pro Tempore. The has successfully defeated this legislation for Democratic caucus retained Craig Fitzhugh the last two years; however, the proponent, a (D-Ripley) as minority leader and Mike Stew- third-party contractor, continues to push TBA art (D-Nashville) as caucus chairman. to take a neutral position. Recently the U.S. Department of Energy adopted a best practices BUDGET FIGHT EXPECTED guideline for governments to implement PACE Budget fights are most often over spending loans, which attempts to apply ability to repay limited resources. This year, with an expected and other consumer protections to PACE loans surplus of more than $800 million, the fight otherwise exempt from the oversight of bank- will be about how to either spend the money ing regulators and the Consumer Financial or reduce taxes. Many legislators say it is easier Protection Bureau. It is ironic that the U.S. De- to legislate when there are no excess funds be- partment of Energy endeavors to weigh-in on cause it is easier to say no than to make tough the regulatory oversight of a lending product. decisions to spend or save. Another holdover issue is homeowners’ as-

8 | January/February 2017 | TNBankers.org sociation regulation. A summer study committee held a hearing on the subject, but is not likely to support a bill this year. Instead, the main propo- nent, the Tennessee Bar Association, continues to look at possible legislation. The issue for bankers remains assuring that mortgage liens take priority over HOA dues assessments. Finally, a key issue for bankers will be consid- eration of a Revised Uniform Unclaimed Property Act. This was approved at the summer meeting of the Uniform Law Commission. State Treasurer David Lillard, whose department administers the unclaimed property program, is considering adopting this revised uniform act in Tennessee.

CONCLUSION While these are the top issues that are expected, the General Assembly will introduce close to 2,000 bills on a multitude of topics. The TBA will actively review and report on these as the session progress- es. It is important that bankers offer input and feed- back on these issues as they develop and are pre- pared to make legislative contacts where necessary Budget fights and financial legislation will be big topics at the Tennessee State to support, amend, or defeat legislation. Capitol in 2017. PHOTO: SHUTTERSTOCK.COM

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TNBankers.org | January/February 2017 | 9 BANKPAC BankPac reaches new milestone BankPac eclipses $200,000 mark for fourth consecutive year.

TBA BankPac, the political action election cycle to state candidates, parties, and committee of TBA, is the exclusive PAC caucuses. This level of giving marks a new dedicated to representing the banking milestone for BankPac, and makes it one of the industry in Tennessee. largest and most successful PACs in the state. In recent years, TBA has grown the total dol- BankPac’s success is only possible because lars contributed and increased the number of of the support of TBA member banks and as- institutions that give, which allowed BankPac sociate members. As of December 21, 2016, the AMY HEASLET Senior Vice President/ to contribute $340,000 during the 2015-2016 following 125 contributors gave $203,092. Deputy Counsel, Tennessee Bankers Association

MORE ABOUT 2016 BANKPAC CONTRIBUTORS

BANKPAC American City Bank of Tullahoma, Tullahoma Citizens Savings Bank and Trust Company, Nashville Andrew Johnson Bank, Greeneville Citizens Tri-County Bank, Dunlap For more information Athens Federal Community Bank, Athens Coffee County Bank, Manchester about BankPac or to Atlantic Capital Bank, N.A., Chattanooga Commercial Bank & Trust Co., Paris make a contribution, Avenue Bank, Nashville Community Bank, Lexington please contact *later merged with Pinnacle Bank Community Bank & Trust, Ashland City Amy Heaslet at Bank of America, N.A., Nashville Community First Bank & Trust, Columbia [email protected]. The Bank of Fayette County, Piperton Community National Bank, Dayton Bank of Frankewing, Frankewing Decatur County Bank, Decaturville Bank of Gleason, Gleason Equias Alliance, Memphis Bank of Lincoln County, Fayetteville Evolve Bank & Trust, Memphis The Bank of Milan, Milan F&M Bank, Clarksville The Bank of Nashville, a Div. of Synovus, Nashville Farmers & Merchants Bank, Adamsville Bank of Perry County, Lobelville The Farmers & Merchants Bank, Dyer Bank of Putnam County, Cookeville The Farmers Bank, Portland Bank of Ripley, Ripley Farmers State Bank, Mountain City BankTennessee, Collierville Fifth Third Bank, Nashville CapStar Bank, Nashville Financial Products and Services, Inc., Nashville Carroll Bank and Trust, Huntingdon First Alliance Bank, Cordova CBBC Bank, Maryville First Bank of Tennessee, Spring City Centennial Bank, Trezevant First Century Bank, Tazewell Chester County Bank, Henderson First Citizens National Bank, Dyersburg Citizens Bank, Hartsville First Commerce Bank, Lewisburg Citizens Bank, Carthage First Community Bank of Tennessee, Shelbyville Citizens Bank, Elizabethton First Farmers and Commercial Bank, Pikeville Citizens Bank, New Tazewell First Farmers and Merchants Bank, Columbia Citizens Bank and Trust Company of Grainger County, First Freedom Bank, Lebanon Rutledge The First National Bank of Manchester, Manchester Citizens Bank of Lafayette, Lafayette The First National Bank of Oneida, Oneida Citizens Community Bank, Winchester First National Bank of Pulaski, Pulaski Citizens National Bank, Athens First Peoples Bank of Tennessee, Jefferson City *later merged with Simmons Bank First South Bank, Jackson Citizens National Bank, Sevierville First Vision Bank of Tennessee, Tullahoma

10 | January/February 2017 | TNBankers.org 1.

1. Colin Barrett, Gordon Majors, Mott Ford, ICBA’s Paul Merski, ICBA’s Karen Thomas, and Jim Rieniets during TBA’s BankPac check presentation to ICBA. 2. 3. 2. Colin Barrett, Mott Ford, and Jim Rieniets present a BankPac check to ABA’s Paul Katz.

3. Colin Barrett, Mott Ford, and Jim Rieniets present a BankPac check to Fund for Economic Growth’s Elizabeth Coit.

PHOTOS BY TYLER NELSON

2016 BANKPAC CONTRIBUTORS

First Volunteer Bank, Chattanooga Reliant Bank, Brentwood FirstBank, Nashville Renasant Bank, Nashville Foothills Bank & Trust, Maryville Security Federal Savings Bank of McMinnville, Franklin Synergy Bank, Franklin McMinnville The Hardin County Bank, Savannah ServisFirst Bank, Birmingham, AL Heritage Bank & Trust, Columbia Sevier County Bank, Sevierville Highland Federal Savings and Loan Association, Simmons Bank, Union City Crossville SouthEast Bank, Knoxville Home Banking Company, Selmer Southern Bank of Tennessee, Mount Juliet Home Federal Bank Corporation, Middlesboro, KY Southern Community Bank, Tullahoma Home Federal Bank of Tennessee, Knoxville Southern Heritage Bank, Cleveland Homeland Community Bank, McMinnville Sumner Bank & Trust, Gallatin HomeTrust Bank, Morristown SunTrust Bank, Nashville InsBank, Nashville Tennessee Bank and Trust, Franklin Johnson County Bank, Mountain City Tennessee Bankers Association, Nashville KraftCPAs PLLC, Nashville Tennessee State Bank, Pigeon Forge Legends Bank, Clarksville TIB-The Independent BankersBank, Brentwood Liberty State Bank, Liberty TNBANK, Oak Ridge Macon Bank and Trust Company, Lafayette Traditions First Bank, Erin Mountain Valley Bank, Dunlap TriStar Bank, Dickson New Peoples Bank, Kingsport TriSummit Bank, Kingsport Newport Federal Bank, Newport Triumph Bank, Memphis Paragon Bank, Memphis TruPoint Bank, Johnson City People’s Bank and Trust Company of Pickett County, Trustmark National Bank, Memphis Byrdstown UBank, Jellico Peoples Bank, Clifton Union Bank, Jamestown Peoples Bank & Trust Company, Manchester US Bank, N.A., Nashville Peoples Bank of East Tennessee, Madisonville Volunteer Federal Savings Bank, Madisonville Peoples Bank of the South, LaFollette Volunteer State Bank, Portland Pinnacle Bank, Nashville Wayne County Bank, Waynesboro Progressive Savings Bank, Jamestown Wilson Bank & Trust, Lebanon Reelfoot Bank, Union City Regions Bank, Nashville

TNBankers.org | January/February 2017 | 11 ABA WASHINGTON UPDATE How banks can tackle the student debt crisis

More than almost any other issue, stu- employees from achieving their financial goals dent debt is driving whether and how and developing deeper, lifelong relationships your younger customers engage with with their banks. We need to act. your bank. With more than $1.26 trillion in First, we are encouraging companies to help outstanding student loans—nearly five times their employees tackle their debt. It can be what it was in 2004—and seven in 10 of new hard to justify saving for retirement when you college graduates having some amount of stu- have tens of thousands of dollars outstanding ROB NICHOLS President/CEO, dent debt, a huge share of your customer base at 8 percent. Paying down debt offers the sur- American Bankers is financially strapped. The average recent col- est return many young Americans can find Association lege graduate spends nearly one-fifth of their in the market, and it’s a great way to attract— salary on repaying debt, and most expect to and retain—young talent. At the American have student loan debt well into their 40s. Bankers Association, we recently launched a Sixty-three percent say their debt prevents student debt repayment benefit, contributing them from buying a car or similarly large up to $1,200 per year toward any employee’s purchase, and 75 percent say it hinders them student loans. from saving for and buying a home. High Second, ABA, with the assistance of our En- student debt levels also limit young people’s dorsed Solutions Banker Advisory Council, is ability to take on debt to start and grow small evaluating companies that offer student debt businesses. And given the outsize role of small repayment benefit solutions that banks can businesses in creating jobs, the student debt offer to their employees. While just 4 percent wave could be washing away future economic of employers nationwide offer such a benefit, growth and opportunities. more than 80 percent of millennials say this How will young Americans move kind of benefit would be a “deciding factor” or into the financial products make a “considerable impact” in whether they that are the bread and but- take a job or stay with an employer. ter of relationship bank- Third, we are exploring legislation to change ing—home loans, HELOCs, the way student debt repayment is taxed— small business loans, credit with a goal of helping borrowers get out of cards, and car loans—if debt sooner so they can fully engage with you. they are spending so much When the new Congress convenes, we will be to repay their college or working with lawmakers to develop this pro- grad school debt? Ulti- posal. mately, many of them Additionally, we are training bankers and won’t. Imagine the eco- offering resources for our members’ customers nomic growth that could to help them understand student debt and its be unleashed if young implications—and learn what restructuring Americans had hundreds and refinancing options might be available to of billions of extra dollars to invest in them. starting businesses, to save for their futures Student debt and the cost of college are the and to buy new homes and cars. single biggest financial worry for Americans Banks had nothing to do with the quintu- under 40. In partnership with ABA and your pling of student debt, which took place over a state associations, America’s banks are tack- period when the federal government essential- ling this problem and positioning student bor- ly took over the student loan market. But this rowers to make the transition to adulthood a PHOTO: SHUTTERSTOCK.COM debt is preventing our young customers and little sooner.

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2017 TENN Banker Print Ad.indd 1 10/13/16 12:55 PM MEMBER FEATURE: FRANK CIANCIOLA

Banc3's Frank Cianciola Champion of the underdog, Cianciola starting small again, thinking big

STORY BY ROGER SHIRLEY rank Cianciola grew up in the Mem- In June 2016, Banc3 landed its first bank phis of the late 1950s and early 60s with the acquisition of The Farmers Bank in Fin a neighborhood where, regardless Woodland Mills, Tenn., a tiny town tucked of the parents’ educational background, against the Kentucky border just outside of everyone had a 1,000-square-foot house Union City. An internal issue and lack of cap- with three bedrooms and a couple of kids. ital had weakened the $12 million-asset bank, “You had your buddies, everyone played and Cianciola and his team were looking for a together, everyone was happy,” Cianciola said bank to acquire that would give Banc3 a char- from his newest office at the corner of Poplar ter without going through the timely process Avenue and South White Station Road in East of starting a de novo bank. Memphis, a base from which he hopes to grow Cianciola (pronounced see-an-see-ola) had his latest banking venture into what he terms called a friend in the West Tennessee banking a “mini-regional.” community seeking ideas for potential tar- It was in his old neighborhood playing ball gets. A few days later, the friend called back with his buddies that Cianciola honed his and suggested The Farmers Bank, which had fun-loving, but competitive nature. And it was a proud history in the small agricultural com- in his old neighborhood that his mother in- munity stretching back to 1910. stilled in him a “get out there and do it” attitude. That started the process that launched Banc3 “My mom just believed we were going to be in the Tennessee banking market, and from OK,” said Cianciola, whose 89-year-old mother Cianciola’s perspective, it was just the kind of passed away in early December. “And we did too.” start he was looking for. His group was acquir- When she couldn’t afford to send him and ing a small traditional bank built on the old his brother to Christian Brothers, an all-male model that he could help rejuvenate; it could Catholic preparatory high school, she found a jumpstart his vision of creating a bank that way to do it anyway—and Cianciola has never would ride a new, sleeker model of technology, looked back, embarking on a banking career talent, and premium service. that’s been based on a sheer enjoyment of the Best of all, it made him an underdog again. journeys toward reaching a goal. “I’ve always enjoyed being the underdog. I “It was never in my mind that I wouldn’t admit liking someone to tell me that it can’t go to college, but I didn’t think I would get be done, that it is impossible for a tiny bank my master’s degree, or become president of a to compete. Then I have something to work bank,” Cianciola said while looking back at his towards—a goal. younger days. “When we bought it, Farmers Bank was the Today, however, the 65-year-old is at the 36th smallest bank in the nation—out of 6,000 Memphis-raised Frank Cianciola still calls this helm of his third bank with Banc3, a Mem- banks,” Cianciola said with a smile. “It was city home as he works phis-based holding company that has 100 perfect.” on growing his third shareholders and counting, and a 19-member bank, Banc3. board of directors that reflects a diversity of successful banking and business backgrounds PHOTO: SHUTTERSTOCK and geographic connections. Continued on next page

TNBankers.org | January/February 2017 | 15 MEMBER FEATURE: FRANK CIANCIOLA

FIRST TASTE OF BANKING old Nashville-based Commerce Union holding company, Cianciola attributes at least some of his love of the under- and Cianciola jumped at an opportunity to join the bank as dog to being a longtime fan of the University of Memphis executive vice president and board member when Rippee sports teams and the Memphis Grizzlies, but mainly he just left to join Commerce Union in Nashville. loves the process of using a disadvantage to his favor. Or Commerce Union and its successor banks all became as he puts it, in life and in business, “Sometimes, the best ripe for acquisitions—C&S, Sovran, and then NationsBank advantage is no advantage.” before it became Bank of America—and Cianciola decided It was not having the advantage of a pre-funded college he didn’t want to be part of a large national banking oper- education that introduced a young Cianciola to the world of ation. After eight years there, he left to become chief finan- banking. While attending the University of Memphis as an cial officer at The Memphis Group, a global aircraft parts undergraduate, a Pi Kappa Alpha fraternity brother helped sales company, and, he said, he learned a lot about banking Cianciola get a job collecting past due accounts on credit "because this leg of the journey gave me the opportunity to cards at First Tennessee Bank. look at banking through the lens of a customer.” “A lot of us were working our way through school, and In 1995, Cianciola received a phone call that put him back Bill Carkeet, who is CEO of Oden Marketing Communi- in the banking world. Memphis attorney David Leake had cations and now on our board, helped several of us who started a bank, Victory Bank & Trust, and was looking for were fraternity brothers get on at First Tennessee’s old a president and CEO. He found his man in Cianciola, who BankAmericard division. It was not glamorous work, but was attracted by the comparably smaller size of the bank we learned about the business, about banking, about work,” and especially to the opportunity to run it. he said. And while it wasn’t the area of banking he wanted “I began recruiting talent, people I knew from past or- to pursue, he decided the industry—and Memphis—was ganizations, and we did really well,” he said. But three where he wanted to be. years into the run, Mississippi-based Deposit Guaranty After graduation, Cianciola landed a job at Union Plant- came calling. They were interested in gaining a foothold ers in its management training program. And as fate would in Tennessee and were impressed with Victory’s locations have it, about a year after starting his career at Union and on-board talent. They made the proverbial offer that Planters, the bank was hit with some serious internal prob- couldn’t be refused. lems that saw a number of veteran bankers leave or retire. “We frankly were not looking to sell,” Cianciola said, That provided an opportunity for Cianciola and others to “but that’s what happened. And then, before we could even become commercial loan officers in the bank’s metropoli- close the deal, First American in Nashville announced it tan division, and that led to a role heading up the credit was buying Deposit Guaranty in a stock-for-stock deal, and and loan review departments. In that position, Cianciola our trade value kept going up. At that point I was trying to had about a dozen management trainees assigned to him, figure out what I was going to do.” which was his first management position. In 1998, Cianciola decided he would leave the new own- While at UP, he took night classes at the University of ership and do something on his own again—but he would Memphis and earned his master’s degree in finance, and have to sit out a year through his one-year noncompete he also developed an interest in international banking, clause. So he and his wife, Beverly, traveled in Europe for a spending a couple of years as senior credit officer over the month and he returned to Memphis to plot out his next act. multinational group looking at deals in Western Europe and Asia. BACK IN THE GAME Cianciola was able to work with and learn from longtime One year and a day after he left the former Victory Bank, banker Doyle Rippee, who later moved to Nashville to Cianciola started forming what would become Renasant continue what Cianciola called a “stellar banking career.” Bank, pulling together investors and recruiting talent. He Rippee, he says, is one of his most respected mentors, and was eager to get back in the game and to run a bank again. someone who helped nurture the early careers of a number Part of that process was coming up with a name, and of successful Memphis bankers while at Commerce Union Cianciola settled on Community Bank of Commerce, which Bank. he thought was a good descriptor for an “urban communi- Rippee had left Union Planters to start Commerce Union ty bank” that would focus on lending to small and medi- Bank in Memphis, a separately chartered bank under the um-sized businesses. He gained approval of the name from

16 | January/February 2017 | TNBankers.org the state, but conversations with an attorney representing National Bank of Commerce convinced him to abandon that plan. “So we decided to become Community Commercial Bank to start with,” Cianciola said. “I figured we could come up with a better name later.” While the bank began growing its loan and deposit base, Cianciola continued thinking about names. “I would wake up in the middle of the night thinking about it,” he said. “I wanted something to delineate us from First this and Deposit that. I always thought Sovran was a different but memorable name; a name somebody just made up. So, I decided maybe I could do the same. I got a list of about a hundred names from our marketing firm, and one really jumped out at me—Renaissance. To me it epitomized bank- ing in Italy and throughout Europe when banking got its start. But I wanted to change it slightly to have a harder sound, less flowery; plus, I knew few people would be able to spell the word anyway. So I proposed changing it to Re- nasant, and everybody liked it.” Four years into Renasant’s growth, Cianciola got a call from another suitor, this time from the People’s Bank of Tu- pelo, a large Mississippi bank looking to expand into Ten- nessee. In 2004 People’s acquired Renasant. Cianciola and his board chairman, Jack Johnson, joined the new, publicly held company’s board to represent the former sharehold- ers, and Cianciola became president and CEO of Renasant Tennessee. Later, when Renasant acquired Capital Trust in Nash- ville, Cianciola ran the Memphis operations as Tennessee chairman and Rick Hart, former Capital CEO, directed the Nashville operations as Tennessee president. After staying with Renasant for a few more years, how- ever, Cianciola says he wanted to “get back in with a small- er bank in its early stages.” He sat out another one-year noncompete period and then joined Metropolitan Bank in Memphis, for which he served as chairman and vice chair- man. And while he enjoyed his five years there, he still yearned to get back to running a bank. After considering relocating to Chattanooga, where his wife has family, Cian- TOP: Frank Cianciola with wife, Beverly, and son, Alex ciola decided to once again lead the charge of growing a bank from the ground up. ABOVE: Frank surrounded by family. “I’m just not a guy to be retired,” Cianciola said. “There is little more enjoyable in business than the early growth PHOTOS COURTESY OF LIZ JOHNSON stage. I knew I wanted to get into something and for me, it’s like when someone is a head football coach, they don’t want to go back to being an assistant. It just gets in your blood.” Continued on next page

TNBankers.org | January/February 2017 | 17 MEMBER FEATURE: FRANK CIANCIOLA

FOUNDATION FOR GROWTH Banc3 is starting out with its acquired bank in Woodland Mills, and new branch offices in Union City and a 12,000-square foot eventual headquarters building in Memphis, which the holding company investors acquired at what Cianciola calls one of the best locations in East Memphis. Additionally, the bank took over an office condo building directly behind the Poplar Avenue site at 766 S. White Station Road from the FDIC in a bank closing, which is now open as Bank3’s Memphis office. The firm is starting out with nearly $27 million of investor capital raised, and he expects to receive $30 million before the offering closes with approximately $65 million in assets to be- gin 2017. The bank already has a very strong pipeline of loans. Frank Cianciola with Banc3's Lynn Carson (Executive Vice President, In addition to lending, Banc3 will be heavy into cash manage- Chief Operating Officer, and Chief Credit Officer) and Scott Hauss ment services. He likes the mix of his 24 employees at the three (Executive Vice President and Chief Lending Officer). locations, and he is especially bullish about his board, which includes three inside directors—himself, Chief Lending Offi- Although Cianciola says Banc3’s plans are to be small with cer Scott Hauss, COO and Chief Financial Officer Lynn Carson three locations for now and grow organically, his sights are and 16 others. Banc3’s core team also includes Memphis Market squarely set on future opportunities for expanding the base. President Matt Shirley, Union City Area President Clay Billing- “Maybe other spots in Tennessee or surrounding areas. If we sley, and Liz Johnson, executive assistant and secretary to the find talented bankers and local investors who believe in the board of directors. area and feel we can offer customers an improved banking The bank’s team and board members not only bring dif- opportunity, we’ll likely pursue it. There are a handful of lo- ferent skill sets, but also different connections across a broad cations in Tennessee and surrounding areas we are keeping geographic area, from Memphis to Oxford, Miss., to Western an eye on. Our niche is small to mid-range business, private Kentucky, to Nashville and Cianciola hopes to build on that banking and real estate and our focus is on becoming the best foundation for growth. we can be at serving customers’ interests. But I think we can One of the early decisions the Board of Banc3 made was create a mini-regional bank of sorts and get into some tertiary to cap shareholders’ ownership at 9.9 percent of total capital, markets.” something that Cianciola says ensures a diversity of stockhold- For now, Cianciola will relish establishing a new bank and ers and doesn’t allow any one person to gain too much control, chipping away at market share. He’s not fazed about being a which helps create broader input. “Nobody is the smartest small bank in a big town that’s hardly underserved with bank- person in the room every day,” he said. “I will take all the ing options. “There are 3,000 plus restaurants in Memphis and talent, advice and investor input I can get. It keeps the bank most people go to only a handful. They like the atmosphere, challenged, yet balanced.” service, the food, the chef, the location. The same goes with Cianciola knows that Bank3 must be somewhat aggressive banks. We’re never going to have 30 percent market share. But on pricing loans and deposits at the outset, and that means can we have 2 percent or 3 percent? Yes, we can. Can we make that the margins will be narrower; but he’s banking on the new double-digit returns for our investors? Absolutely. bank’s ability to also reduce overhead through technology and “I’m 65, so why am I doing this? A lot of people will say, keeping a lean yet talent-laden staff. ‘There’s Frank starting another bank to sell.’ No, I’m not. We “Every bank, every business I have been involved in has are not starting the bank with the intention of selling it. I was taught me something,” he said, “and what I’ve learned this a bit sad when the other banks sold, but I have and always time is that technology has changed banking forever. We have will respect our investors—those who put us in business. But to take advantage of that fact. How customers use banks is con- banks do become family. stantly changing yet one thing is clear, they expect an outstand- “The reason I’m doing this is first of all, I enjoy building a ing experience at every touchpoint. We won’t need branches in company. Second of all, it should be a sound investment for our three cities. I’m expecting us to ultimately have $10 million myself and others and third, it is a chance to give something in assets per employee, which is not the norm. A lot of banks back to an exceptional group of stakeholders. I have lots of are operating around $3 million in assets per employee. It’s ex- help from the directors, officers, and investors behind me. Ev- pensive to run a large branch network, so obviously, and we are ery one of us has a stake in this, and if we all come together not going to do that. We’re not in that business. over the next five or 10 years and do this well, we can take it “Here’s the business that we are in these days,” he said while public. holding up his smartphone. So we are going to invest in setting “You don’t set goals to hit a home run or to simply make a people up on cash management platforms through technology. lot of money. You just do things the right way. This is about Of course, there are times when people need to come in to a a lot of bankers of different ages who can do this and be suc- bank office, and we will be here for that. But when we eventu- cessful by serving our customer base and making for a solid ally put in a drive-thru window, I’m not sure how much traffic investment for our shareholder group.” we will get.

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TN Banker ad 1216.indd 1 11/22/16 11:51 AM CREDIT CONFERENCE SPEAKER The moment Credit Conference speaker explains how to “lock in” when life gets chaotic.

As people have come to me to sign their HOW TO DO THIS copy of my new book “Moments Matter,” I’m always asked what “really happened” Triad inside the plane on US Airways Flight This is a strategy Tony Robbins teaches. 1549 when we landed on the Hudson It encompasses managing your physiology River, Jan. 15, 2009. They have wanted to (how you move your body), language (what know what was going on during the minutes you say—both out loud and internally to DAVE SANDERSON after the birds struck, until I made my exit out yourself), and focus (what you focus on). Author/Speaker, Dave Sanderson of the plane. I tell people that the back-story Speaks Enterprises is sometimes more interesting than the story Daily Rituals itself. When I get up in the morning, I immedi- Most people will never experience a real ately start to change my physiology and say “plane crash,” but everyone at some time in affirmations. I do this every single day. Being their life will have their own “personal plane consistent with your rituals conditions your crash”—whether it’s a death of a loved one, mind and builds that muscle. By doing this a frightening diagnosis, a job layoff, divorce, consistently you’ll notice a change in how you accident, or natural disaster—and how you respond to challenges. respond to that experience will make a significant difference. Peer Group The power of focus and managing your Surrounding yourself with a peer group state of mind is especially critical when every- who will hold you to a higher standard and thing else is out of your control. After Flight support you during difficult times. You want 1549 was hit by geese, Captain Chesley “Sul- to spend time with people who will encour- ly” Sullenberger was in control of the plane. age you versus people who bring you down In those moments, there wasn’t much that any and deplete your energy. of us on the plane had control over; the only thing I could control was my mind and what I Mastering these strategies has been a focus focused on. of mine since 1994 when I first learned about People ask me all the time how did I man- the importance of managing my state. I work at age to not freak out when I knew the plane this every single day. So when January 15, 2009, I was on was about to crash? One important and the “Miracle on the Hudson” happened, lesson I learned from life coach Tony Rob- I had built the muscle to be able to respond. bins was to master strategies. Since I learned Captain Sullenberger built his “muscle” over this from him, part of my mission was to the 40+ years of experience and training make progress to master as many strategies he had, others on the plane and emergency as possible so I could be the most resourceful responders built their “muscle” over the years person I could be and be the one who people of training: whether it was facing a challenge called upon when they needed help, either in before, life experiences they had, or the train- business or their personal life. It starts with ing they did for years before. learning how to control your state and focus. From the speaking engagements I have had, Doing this is like building a muscle. You have the one thing I believe that amazes people to condition it daily. most of all the things that happened on Flight

20 | January/February 2017 | TNBankers.org 1549 was how the passengers responded when Captain Sullenberger made his famous announcement of “Brace for Impact,” there was no yelling, no screaming. The only thing I heard before impact besides the flight atten- dants saying “Brace, Brace, Brace” was a lady saying the Lord’s Prayer. In my book “Mo- ments Matter” I share some of the strategies on the triad, putting rituals in your life that empower you, and how by having a mentor Credit Conference speaker Dave Sanderson was on Flight 1549 for the "Miracle on the and others in your life who hold you to a high- Hudson" in 2009. er standard, you too can not only survive your “personal plane crash” but thrive afterward. PHOTO: JĀNIS KRŪMS Have you built your state and focus muscles or do you need to invest time in building them? Remember that all the MOMENTS in your life MATTER.

The article was originally published at Dave Sanderson’s blog at davesandersonspeaks.com. Hear more of Sanderson’s inspirational message at TBA's Credit Conference, February 7 and 8, at the Omni Hotel in Nashville. Register at TNBankers.org/credit.

Register at TNBankers.org/credit As one of Tennessee Bankers Association’s most an- ticipated events, Credit Conference annually attracts more than 500 commercial loan officers, loan sup- port personnel, and both senior and executive-level management. Join us to hear from the experts, stay up-to-date on your credit knowledge, and connect with peers. Expert Speakers Include Futurist Mark Zinder examines the “evolution of a revolution” and the importance of recognizing the long-term economic Thank You Sponsors trends that will shape our future.

John Barrickman offers his advice on the current lending cycle so you can make the best credit decisions.

Get back to the basics with David Kemp as he builds the fundamentals of successful lending. Additional Topics and Workshops • Tennessee Housing Market Forecast • Making “Cents” Out of Your Farmers’ Financials • Interest Rate and Liquidity Risk Management • The Role of Collateral in the Lending Decision • Take Caution with Commercial Real Estate Lending • Legislative and State Banking Updates

TNBankers.org | January/February 2017 | 21 FREE 48-HOUR TRIAL*

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The setting sun is the defining moment about what to expect in the banking industry. of the day at the Tennessee Bankers Tee off at the award-winning Tiburón Golf Club at Association’s 127th Annual Meeting location The Ritz-Carlton Golf Resort. “Our bank would have to add at least one full —The Ritz-Carlton in Naples, Fla. Relax on the pristine beach with the serene Gulf of time employee to our compliance staff if we The Five-Star luxury hotel offers an assortment of Mexico as your backdrop. family-friendly fun, luxurious amenities, and world- Take in Downtown Naples’ variety of entertainment were not utilizing Compliance Alliance.” class dining, but the spectacular views of the descend- options, eclectic shopping, and amazing restaurants. ing sun beyond the skyline are magnificent. And at the end of the day as the sun sets, surround This Annual Meeting, discover what’s on the horizon. yourself with family and friends to toast a perfect day OWNED BY STATE BANKERS ASSOCIATIONS Hear from business leaders, strategists, and experts at the premier beach resort on Florida’s Paradise Coast.

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* Trial is limited to FDIC insured financial institutions. Call Compliance Alliance today to sign up for your free 48-hour trial of our products and services. TNBankers.org | January/February 2017 | 23 ANNUAL MEETING: DISCOVER WHAT'S ON THE HORIZON Amenities abound at The Ritz-Carlton, Naples

The Ritz-Carlton, Naples, where gentle Gulf breezes drift through the cypress, mangrove and palm trees, is one of the premier beach resorts in South Florida. This Forbes Travel Guide Five-Star Award winner offers dazzling views of the Gulf of Mexico, three miles of pristine beaches, world- class restaurants, and impeccable service. This magnificent destination is the ideal summer Annual Meeting getaway. The resort, voted as a 2016 “Best Hotel in the U.S.” by U.S. News & World Report, has an assortment of family-friendly fun and luxurious ame- nities for the adults, with seven fine dining experiences, a world class spa, acclaimed Ritz Kids Nature’s Wonders program, two heated outdoor pools including a family pool, relaxation pool, a whirlpool and a children’s pool, and much more. Here are a few of the many highlights you can expect to enjoy.

PHOTOS PROVIDED BY: THE-RITZ CARLTON, NAPLES

24 | January/February 2017 | TNBankers.org DINNER WITH ONE HECK OF A VIEW

Gumbo Limbo is the hotel’s perfect ocean- front spot to catch a beautiful sunset with a cocktail. This open-air restaurant is located at the heart of the beach boardwalk that meanders among the lush mangroves and sea oats of our nature preserve. Gumbo Limbo offers a variety of Floridian-inspired cuisine, tropical drinks, and sumptuous deserts. The warm Gulf breeze and the sound of the surf add to the ambiance as you enjoy the best seafood-casual menu and view in Southwest Florida.

NATURE IS WONDERFUL

Ritz Kids Nature’s Wonders delights and engages younger guests with hands on activ- ities centered on the natural world. During this immersive adventure, kids will enjoy eco-tours, guided by a resort naturalist; gaze into 11 living aquariums containing bamboo sharks, moray eels, and bearded dragons and more; and explore a laboratory filled with kid- size microscopes, slides and petri dishes.

SIT BACK AND ENJOY

The Ritz-Carlton’s exclusive world-class spa features more than 30 treatment rooms that combine relaxation and body therapies. It beckons guests to enjoy rejuvenating and healing steam rooms, saunas and aqua lounges, along with an outdoor mineral pool to complete the holistic experience.

TNBankers.org | January/February 2017 | 25 ANNUAL MEETING: DISCOVER WHAT'S ON THE HORIZON Fun for everyone Annual Meeting activities are sure to delight.

TBA members always look forward to the special events associated with Annual Meeting. It is in these settings that bankers from around the state forge relation- ships and bonds that serve them year-in and year-out in their careers. Are you interested in participating in these events? Visit TNBankers.org/annual to register. THE TIBURÓN GOLF COURSE

SPOUSE/GUEST SHOPPING TRIP GOLF TOURNAMENT AT THE TIBURÓN TO WATERSIDE SHOPS GOLF CLUB'S GOLD COURSE Open to registered spouses and guests Open to all registered attendees Monday, June 5, 9:30 a.m.–12:15 p.m. Monday, June 5, 1:00 p.m. shotgun start Cost: Free, but registration is required Cost: $150

Your guests will love the causal shopping As one of the finest luxury golf resorts in excursion to the Waterside Shops, a collection Florida, The Ritz-Carlton Golf Resort features of the finest luxury brand retailers from two stunning PGA-level golf courses which around the world and elegant dining options host two major professional golf tournaments in a tranquil, outdoor environment. Anchored annually. Following Greg Norman’s philoso- by Saks Fifth Avenue and Nordstrom, the phy of maximizing the natural allure of the center is home to more than 60 stores includ- land, each element was carefully integrated to ing Gucci, Louis Vuitton, Tiffany & Co., Van produce a pleasing atmosphere to appreciate Cleef & Arpels, St. John, Ralph Lauren, and the finer aspects of the game. MaxMara. Annual Meeting golfers will face the Gold Course, featuring a variety of hazards, NAPLES SHOPPING including towering pines, and a combination of stacked sod wall bunkers and coquina waste areas. Water also comes into play on several holes. The golf course opens with a risk-reward par 5 nestled amongst tall trees. The hole flows to the right then bends back to the left, winding around a large lake. Long hitters may be tempted to go for the green in two, but beware because it’s surrounded by trouble on all sides. Teams will play in a four-person scramble format and are eligible for the following prizes: 1st and 2nd in 3 flights, closest-to-pin, and longest drive. EVERGLADES AIRBOAT TOUR

DOUBLE SUNSHINE SOUTH EVERGLADES SIGHTSEEING CRUISE AIRBOAT ECO-TOUR Open to all registered attendees Open to all registered attendees Space is limited Space is limited Preregistration required Preregistration required Tuesday, June 6, 1:00 p.m.–4:00 p.m. Tuesday, June 6, 1:00 p.m.–5:00 p.m. Cost: $50 per person Cost: $205 per person

Naples has a lot to view from the water and Through this two-hour eco-tour, guests will with this narrated tour, you will get insight experience the fascination and mystique of on the natural beauty, history, and wildlife one of the most beautiful, diverse areas in the of the area. Perfect for all ages, the family world—the Florida Everglades. Adventure will have an amazing view of the sprawling, begins as you arrive for an exhilarating ride extravagant homes of Port Royal, and perhaps through the backwaters of the Gulf of Mexico even some spot dolphins in this two-hour on an authentic airboat. While passing through sightseeing tour. mangrove tunnels and old Indian trails, your

SIGHTSEEING CRUISE trained tour guide will provide full narration of the Everglades, including facts on the distinct ecosystem and its wildlife.

PHOTOS PROVIDED BY: NAPLES, MARCO ISLAND, EVERGLADES CONVENTION & VISITORS BUREAU

TNBankers.org | January/February 2017 | 27 ANNUAL MEETING: DISCOVER WHAT'S ON THE HORIZON Naples offers a host of entertaining activities

Once you’ve hit the beach, sipped KID-FRIENDLY FINDS drinks at the poolside bar and scheduled tee times, there's still much more to do People tend to think of Naples as a in Naples. To that end, here’s list of other haven for adults, but there are a ton of great options. From attractions for the kids great activities for the kids and grandkids to after-hours nightlife for the adults, this as well. Annual Meeting locale has something for everyone. Naples Zoo at Caribbean Gardens What better way to spend an afternoon than exploring the wilds of Africa and Florida in one stop? See lions, tigers, monkeys, and honey badgers alongside some of the Sun- shine State’s most exciting wildlife. napleszoo.com NAPLES ZOO AT CARRIBEAN GARDENS Golisano Children’s Museum of Naples (C’mon) C’mon has quickly become one of the region’s premier destinations, with more than 100,000 visitors and counting. Check out the magnificent banyan tree, the fishing pond, and all the great learning activities for kids of all ages. cmon.org

Sun-n-Fun Lagoon Located in North Collier Regional Park, this water park is a great place to spend a warm afternoon. Try each of the five different water slides, relax in the wading pool, float down the lazy river, or make a splash at the dolphin dive. napleswaterpark.com

Naples Botanical Garden The 170-acre site features 10 distinct gar- dens and ecosystems. Added gardens include the canopy Kathryn’s Garden inspired by the paintings of Henri Rousseau; Irma’s Garden of individually odd and charismatic stand- outs; and the LaGrippe Orchid Garden, which rotate 1,000 varieties of species. naplesgarden.org

PHOTOS PROVIDED BY: NAPLES, MARCO ISLAND, EVERGLADES CONVENTION & VISITORS BUREAU

28 | January/February 2017 | TNBankers.org DINING ALFRESCO AFTER-HOURS FUN

There are plenty of amazing dining Night owls have a quite a variety of options in Naples. But the best spots offer options, from sophisticated jazz clubs and great food with excellent outdoor seating. posh late-night terrace dining to upscale cigar bars and boot-scootin’ dance halls. The courtyards of Third Street South Whether you are looking for the serenity of Heat things up at Burn, the garden at Ridgeway Bar & Grill, a prime cool down at Blue Martini people-watching spot in the courtyard of Smoke a cigar and sip on a cocktail at Burn Campiello, or an entertaining table at Bar- by Rocky Patel at Mercato, an exotic bar that batella, Third Street South has outdoor dining evokes thoughts of Casablanca and Cuba. for any taste. Then head over to the upscale lounge Blue thirdstreetsouth.com Martini for some live music and dancing. burnbyrockypatel.com The Dock’s side patio bluemartinilounge.com While everyone looks to eat right on the water, ask to sit on the patio off to the side; it’s Award-winning hot spot HobNob often mostly empty and mixes lovely trees An eclectic Americana vibe has everyone with a water view in a perfect, semi-private raving about HobNob Kitchen & Bar on Fifth dining oasis. Avenue South, which was named one of dockcraytoncove.com “The 100 Hottest Restaurants in America” by opentable.com. Fifth Avenue South sidewalk seating hobnobnaples.com BURN BY ROCKY PATEL If you want a great spot to take in people of Southwest Florida while still enjoying a fan- tastic meal, head to Fifth Avenue South. Just about every restaurant on the street has great sidewalk dining allowing you to admire the weather and the scenery along with dinner. fifthavenuesouth.com

Under the awnings at Mercato This entertainment district has several fan- tastic restaurants that offer covered outdoor dining. Whether you want a cocktail at Cavo, a taste of Italy at Bravo!, or a burger at The Counter, there’s a great spot outside with your name on it. mercatoshops.com

HOBNOB KITCHEN & BAR

TNBankers.org | January/February 2017 | 29 BANKER TO BANKER Get the most out of TBA in 2017 From continuing education to monitoring state and federal legislative agendas, the Tennessee Bankers Association is here for you. With the New Year upon AMY HEASLET Senior Vice President/ us, The Tennessee Banker asked TBA staff, how do Deputy Counsel you recommend members engage with the Association in 2017?

AMY HEASLET to making ours a strong association. These Senior Vice President/Deputy Counsel 200 companies add a tremendous amount SANDRA JOHNSON Invite your Congressman to visit the bank. of value to our organization and our events. Training Center With a new President, new administration, If your key vendors are actively engaged, Coordinator and new Chair of the Senate Banking please thank them! If they aren’t, encourage Committee, the banking industry has a them to get involved and have them reach tremendous opportunity to effect mean- out to me to learn how. ingful regulatory reform in 2017. A great way to advocate for reform is inviting your TYLER NELSON Congressman to visit your bank, allowing Director of Communications them to see firsthand how burdensome Follow the Tennessee Bankers Associa- regulations are making it difficult to serve tion’s social media accounts. Part of what STACEY LANGFORD your customers. I’d be happy to help you makes Twitter, Facebook, Instagram, and Senior Vice President set this up and provide you with additional LinkedIn great is the interaction we have of Membership resource material that your Congressman or with you. Social media allows us to provide their staff can take back to Washington. you value, while also showing personality and being entertaining. TBA has built a SANDRA JOHNSON social media strategy around the 4 E’s: to Training Center Coordinator educate on the latest news/issues so you Book a team-building event at TBA can be knowledgeable, to empower you, Training center. The TBA Barrett Training to entertain you, and most importantly, to Center offers its members and associates an engage you. TYLER NELSON excellent place to enjoy quality and engag- SUSAN TAYLOR, CMP Director ing time away for the regular day-to-day Senior Vice President of Professional Development of Communications work environment. From the retreat-like atmosphere of the Veranda, to enough open Try all of the alternate avenues of ed- indoor or outdoor space to play competitive ucation that we offer. As webinars and “corn hole,” your team-building experience live-streaming become more and more is sure to be memorable. mainstream, and other avenues of education are considered by the TBA, step out of your STACEY LANGFORD “comfort zone” and try something different, Senior Vice President of Membership along with your continued support of our SUSAN TAYLOR, CMP Talk with your primary vendors about live programs and schools, of course! Senior Vice President of their engagement with the TBA. TBA asso- Professional Development ciate members are an integral component

30 | January/February 2017 | TNBankers.org Q&A Q&A with Congressman David Kustoff

Congressman David F. Kustoff, representing Tennessee’s 8th district, took office as part of the 115th U.S. Congress on January 3, 2017 as the only freshman Congressman from Tennessee. Congressman Kustoff is an attorney at Kustoff Law Firm, PLLC. He was previously appointed U.S. Attorney for the Western District of Tennessee by President George W. Bush in 2006, before returning to private practice in 2008. He is on the Board of Directors for BankTennessee, Collierville. Congressman Kustoff was born and raised in Shelby County and is a graduate of the University of Memphis. He and his wife, Roberta, have two children. Colin Barrett, Congressman David Kustoff, and TBA's Congressman Kustoff talked with The Tennessee Banker about Tim Amos at the 2016 TBA Membership Meeting in the banking industry, West Tennessee, and more. Memphis . PHOTO: TYLER NELSON

What did you find to be the most rural, farms, industry, hard work, and more. I rewarding part about being involved could not ask for a better place to call home. in a Tennessee bank? Working with an institution that helps In defeating a crowded field of primary people and businesses realize their dreams hopefuls, you spent an enormous amount through hard work and responsible financing. of time visiting with voters all across the Also, in the midst of an economic downtown district. What issues arose as priority and crippling regulations, we helped return issues for the district and as your priority the bank to profitability. issues for your first term? Safety, security, and prosperity. Everywhere What stands out to you as the biggest I go, folks across the 8th District want to hear current challenge in serving on a bank about my plan(s) to keep us safe from ISIS and board? other terrorists, secure the border, and how to I joined the BankTennessee board just as bring more jobs to West Tennessee. the banking industry was grappling with the newly passed Dodd-Frank regulations. We Aside from getting elected to the U.S. have had to deal with those and other regu- Congress, what are your proudest latory hurdles that severely impact banking, accomplishments—professionally and finance, and business institutions across the personally? 8th District. My greatest personal accomplishment is my family and the wonderful children my wife You’ve been very active in politics since and I have had the privilege of raising. They the 1990s. What inspired you to get are getting older by the day, and I can’t wait involved in politics? to see the young man and young woman they President Reagan communicated so well so grow up to be. many of the ideas that I believed in when I Professionally, I am proud to have built a was in junior high school. I got to vote for successful small business and served as the the first time in his re-election bid. I then got United States Attorney for West Tennessee. We involved with College Republicans. worked hard to keep our community safe and bring criminals to justice. If you were introducing your district to your new colleagues in Congress, how What drives you to succeed? would you describe it? As a private citizen or a public servant, The American heartland—it is a large and working hard to make sure that our communi- diverse area that represents so much of what ty, our state and our nation is safe, secure, and makes this country great. Urban, suburban, prosperous.

TNBankers.org | January/February 2017 | 31 GUEST COLUMN Building legends through employee engagement

When I step back and look at the INTERNAL PARTNERSHIPS AND COLLABORATION foundational components of community While it’s easy to fall into silos within the banking, one word seems to stand out bank, encouraging internal partnerships may most—relationships. be one of the most important components of As Billy Atkins, chairman & CEO of Leg- building and improving employee relation- ends Bank and Legends Financial Holdings, ships. The better department supervisors Inc., would say, “I’ve been in banking for over communicate, collaborate, and get along with BRITNEY CAMPBELL Vice President/Marketing 55 years and have seen many changes in our each other, the more benefit you will see & Public Relations, industry, but one thing that hasn’t changed is spread throughout the bank. Legends Bank the connection with people. Banking is and will always be a relationship business.” EMPLOYEE-FOCUSED EVENTS Customer, business, and community Creating unique events for your staff (it relationships are all important to a successful doesn’t have to be a company picnic or de- community bank, but what about the internal signed for all employees) helps build internal relationships among the people we hire? In relationships and overall morale. We have an an environment of deposit, loan, and asset annual “red carpet” employee awards celebra- growth goals, how do we focus on employee tion that has now become THE event our staff engagement and development to help us looks forward to each year. achieve those goals? In addition to our awards event, we also My role at the bank gives me a unique have smaller events for specific employee perspective into how important employee interests: relationships and engagement are for build- • Painting/crafting ing success. As bank marketers, we are not • Self-defense just overseeing the external representation • Volunteer and philanthropic opportunities of our brand, but we must also be internal brand advocates to ensure everyone within EMPLOYEE DEVELOPMENT OPPORTUNITIES the organization understands and lives by our Allowing our staff to grow both personally culture and core values. and professionally is important. It’s those mo- Our tagline at Legends Bank is “legendary tivated and engaged employees who become service…extraordinary people.” While we problem-solvers instead of complainers. have always placed a high value on our staff Finding ways to incorporate employee and customer service, we strategically make development opportunities within operating employee engagement a priority. From a hours is challenging but possible. Beyond holistic standpoint, building and retaining standard training, we offer a library of books quality customer relationships starts with covering everything from sales and service to building and maintaining quality internal re- leadership and personal development that our lationships. We achieve this with a multi-layer employees can check out. We also invite guest approach from the executive level down. speakers to provide information on topics that

32 | January/February 2017 | TNBankers.org aren’t necessarily banking related, including talking about your bank and why they love The Legends Bank health and nutrition, leadership, and green you. Those employees who can buy-in to what staff dressed up on Halloween to help raise living. you’re doing, who believe you care, and want funds for United Way. Ultimately, we want our staff to be extraor- to be a part of your bank’s story will help you dinary people, not just bankers! tell it! PHOTO: BRITNEY CAMPBELL Our responsibility as leaders within our EXCEPTIONAL EMPLOYEE BENEFITS organizations is to create an employee expe- It goes without saying that providing rience, the same way we would a customer’s; excellent benefits such as medical/dental/ and that is our philosophy. Make employee vision insurance coverage, 401K matching, experiences unique, memorable, and extraor- life insurance coverage along with bonuses dinary. Everyday. After all, happy employees and incentives opportunities are important create happy experiences; not for just your in recruiting and retaining talented/quality customers, but for everyone around them. employees.

MAKE THE ORDINARY EXTRAORDINARY Let’s face it, people don’t always associate banking with fun; but it can be. Each person’s role at the bank holds a unique and important function to our success, so it’s important that leaders find ways to acknowledge, reward, and give employees opportunities to grow personally and professionally. Find your brand/service ambassadors and allow them to shine. Hint: These amazing gems within your bank aren’t typically managers or supervisors.

From a big picture perspective, the idea of employee engagement is crucial to EVERY aspect of bank success. The people you hire are ultimately your brand, and while they have day-to-day job responsibilities, they are the heartbeat of everything you do. Your Legends Bank employees participated in a community “dig day” in which volunteers employees are out in your communities, worked with youth to plant garlic for nonprofit group The Food Initiative. mingling with circles of various influences, PHOTO: BRITNEY CAMPBELL on social media, and making connections both in person and digitally. You want them

TNBankers.org | January/February 2017 | 33 SSEE BAN NE K N ER E S T Endorsed Partner TBA approved Why the impact of MMF reform could be a boon for community banks

Now that the SEC’s new rules on mon- So far, many investors haven’t completely ey market funds (MMFs) have gone into exited the money fund market, but have large- effect, institutional cash managers are ly transferred to government funds. Since deciding how to adjust their investment October 2015, assets in government funds strategies. Many are looking for the exits, have nearly doubled, from around $1 trillion at least from prime funds, and taking a new to nearly $2 trillion. look at community banks. More recently, money has started to move DAVID STILL In fact, data from Crane Data’s Money Fund out of money market funds entirely. Ac- Regional Director, Promontory Intelligence shows, that by the end of Septem- cording to Crane, in the first two weeks of Interfinancial Network ber—leading up to the rule change—prime September 2016, prime money fund assets fell funds, which invest in higher yielding securities by nearly $100 billion, with only $52 billion of like commercial paper, had lost more than $900 that moving to government funds.2 MORE FROM billion in assets since the beginning of 2015.1 So how could this benefit banks? PROMONTORY INTERFINANCIAL NETWORK

For more information, contact David at 866-776-6426, ext. 3439 [email protected], or visit www.promnetwork.com

SOURCE: Crane Data’s Money Fund Intelligence

34 | January/February 2017 | TNBankers.org 1. INSTITUTIONAL INVESTORS ARE SHIFTING THEIR money funds were yielding less than 30 bps,4 INVESTMENT STRATEGIES AND LOOKING MORE below what many banks would be willing to TOWARDS BANK DEPOSITS. offer for these same deposits. And with ICS, Institutional investors have an array of in contrast to certain other reciprocal deposit options when it comes to managing their cash services, banks have the flexibility to nego- deposits, and once a strategy is institution- tiate the rate directly with the institutional alized, it takes work to go back and evaluate depositor, balancing bank and depositor new options. A window of opportunity is priorities. now open for banks, because the SEC rule This could hardly come at a better time for change “effectively” breaks the investment banks, particularly for community banks, policies for many institutional investors and which have had a harder time attracting new triggering a re-evaluation of investment deposits, according to recent FDIC data that practices. shows most deposit growth centered in larger According to the Association of Financial banking institutions.5 Professional’s 2016 Institutional Cash Manage- ment survey, institutional money managers Given this confluence of factors—as the allocate 55 percent of short-term portfolios to fallout from money market fund reform bank deposits. The same survey from 2007 settles and the environment for institutional showed just 27 percent of short-term institu- deposits becomes clearer—banks have an tional funds allocated to bank deposits.3 opportunity to grow as an essential partner to Using Promontory Interfinancial Network’s these depositors, and ICS could be an essen- Insured Cash Sweep® service, or ICS®, banks tial tool for banks looking to take advantage have the ability to offer institutional cash of this opportunity. managers’ returns, safety of principal, and access to funds without having to lock up the 1 MONEY FUND INTELLIGENCE XLS - His- deposits in collateral or repo sweeps. In con- torical Asset Totals & Crane Indexes, October trast to prime money market funds, Insured 2016, Crane Data. Cash Sweep deposits are not associated with 2 MONEY FUND INTELLIGENCE XLS - His- floating net asset values and are not subject to torical Asset Totals & Crane Indexes, September MMF redemption gates or liquidity fees. 2016, Crane Data. 3 2016 AFP Liquidity Survey, Report of Survey 2. INSTITUTIONAL INVESTORS WILL HAVE FEWER Results, July 2016, Association for Financial CASH MANAGEMENT OPTIONS. Professionals. Not all institutional investors will be 4 MONEY FUND INTELLIGENCE XLS - His- impacted by MMF reform but many institu- torical Asset Totals & Crane Indexes, September tional investors governed by rules requiring 2016, Crane Data. a guarantee of principal on deposits will face 5 FDIC Summary of Deposits Survey, 2016. the prospect of a diminished range of short- term investment options. With fewer investment options offering security for cash deposits, banks should be able to draw in safety-conscious institutional depositors by using ICS, which offers access to FDIC insurance on large-dollar deposits.

3. YIELD EXPECTATIONS ARE LIKELY TO ADJUST DOWNWARD. Banks should be aware of the potential impact of MMF reform on customer interest rates. As MMF reform rules go into effect and institutional depositors move their funds to investment options that offer stability, they may expect to pay for this safety. This could make entire customer classes more profitable for banks. True safety-conscious customers will com- pare bank rates against government MMFs. At the end of September, the top government

TNBankers.org | January/February 2017 | 35 SSEE BAN NE K N ER E S T Endorsed Partner TBA approved Helpful tips for wire transfer fraud prevention

SENDING A WIRE RECEIVING A WIRE In the age of technology, everyone You should never send wiring instructions wants instant gratification. Receipt of by unencrypted email. Use encrypted email proceeds isn’t any different—“Send it to me (entire email encrypted, not just attachments), now!” Did you know, once a wire is sent it can landline fax machine, postal service, over- easily be withdrawn from the recipient bank night delivery service, or hand delivery. account and sent out of the country? Once it JONATHAN W. BIGGS Vice President, is out of the Federal Reserve System, there Proper Identification Director of Risk Management is no way to recall or retrieve the wire. Are Before sending wire instructions, confirm and Education, you sure the client does not want a check? If with the person who will be sending funds Investors Title a wire is required, below is a list of steps one the identity of the person or institution that Insurance Company should take to prevent wire fraud. actually will be wiring the funds. Get a contact number for the person or institution MORE FROM Proper Identification that will be wiring funds upon receipt of Before receiving wiring instructions, instructions. INVESTORS contact the sender through an independently Only forward wire instructions to your TITLE verified phone number to identify the recip- client or person designated by your client ient and the recipient’s contact information. who actually will be wiring the funds to your Visit invtitle.com/wire Record the: account. to view or download Investors Title’s W.I.R.E 1. Name of the person you talked to Do not relay wire instructions through Brochure and W.I.R.E. 2. Time of call or inquiry third parties (e.g., real estate agent) who may Checklist. 3. Recipient’s information they provided forward unencrypted instructions.

If the sender calls you first, you should still Verbal Confirmation call the sender at the previously identified Instruct the verified sender to call your number to confirm that the person who called office and confirm receipt of the wire. This you was the person he claimed to be and that way you will know when the wire was sent, wire instructions received are correct. and they will know it was received. If there is a problem, you will find out sooner rather Verbal Confirmation than later. Upon the receipt of wiring instructions, be- fore wiring funds, call the recipient to verify Delivery Verification wiring instructions. Keep a record of the: Once wire instructions are sent, call the 1. Person you called recipient and verify intact receipt of instruc- 2. Number called tions sent. Keep a record of the: 3. Time called 1. Person you called 2. Number called Delivery Verification 3. Time called After wiring the funds, call the recipient to confirm receipt of the wire in their account. Keep a record of the same information as the verbal confirmation.

36 | January/February 2017 | TNBankers.org RED FLAGS Red flags are not absolute rules, but rather indications that there may be something out When it comes to the banking industry, of order with the wiring instructions. There KraftCPAs has the bases covered. may be reasons for the red flag that, upon proper investigation, may be very legitimate. However, you should look out for the follow- ing and investigate each instance of a red flag when it is discovered. These red flags can include, but are not limited to, wires sent outside of the United States, changing wiring instructions during a transaction, and wiring to a different geographic location than the recipient’s. In the age of technology, it is critical to have a cyber and wire fraud prevention plan. Also, and equally important, ensure everyone is trained and follows the plan so your clients, your employees, and your company or firm are not compromised. Serving the banking industry for more than 50 years.

» external & internal audit Contacts: WIRE INSTRUCTIONS MYTHS » compliance reviews Beverly Horner Member, Financial » SOX documentation & testing Institutions Team 1. » tax planning & compliance 615-346-2431 “I received wiring instructions through » loan reviews & grading systems an encrypted email from a name I » employee benefit plan audits Michael Davis recognize so I am good to go.” Member, Financial » merger/acquisition assistance Institutions Team MYTH! Wiring instructions sent through encrypted » emails does not mean they are legitimate. Cyber valuation services 615-346-2487 criminals can send through encrypted email using a » FFIEC audits similar domain or spoof address. Always verify the » risk assurance & advisory services Gina Pruitt contact and source, paying attention to the domain Member, Risk Assurance name after the “@” symbol—gnail.com instead of » IT risk assessment & audits gmail.com makes all the difference. & Advisory Services » enterprise risk management (ERP) 615-782-4207 » social engineering 2. » forensic accounting “These wiring instructions were sent by » network vulnerability & fax from a number I recognize… penetration testing these are ok to use.”

MYTH! Wiring instructions sent through a facsimile communication can be an attempt at fraud. Cyber www.kraftcpas.com/banking.htm criminals have the ability to alter the sender line in a fax, making it appear as if it came from your client. Always verify the contact and source. 3. “I only confirm wiring instructions when changes are submitted” Have an article or column idea? We’d love to hear it. MYTH! You need to confirm wring instructionsevery time, not just when they are changed. To learn more, email Tyler Nelson at [email protected] or view our Editorial Guidelines by visiting TNBankers.org/news/tennessee_banker

TNBankers.org | January/February 2017 | 37 Q&A Q&A with Daniel LeBreton, Ph.D. Founder, Impavid Consulting Psychologist Instructor, Tennessee Bankers Association's Executive Development Academy

What could be more critical to your What sets the Executive Development Academy apart from other institution’s long-term health than the leadership programs? choice and cultivation of its future leaders? Unlike programs that simply focus on knowledge transfer (i.e., training One of the most important responsibilities or teaching), the Executive Development Academy focuses on inside-out a bank executive possesses is identifying development. It focuses on (1) helping leaders articulate who they want to and educating these candidates. That’s why be and how they want to lead, (2) enhancing their self-awareness of how in 2016, the Tennessee Bankers Association they are leading today, and (3) closing the gap between the two. The EDA is partnered with Impavid Consulting’s Dan- a rigorous program that challenges fundamental beliefs and assumptions iel LeBreton, Ph.D., to create the Executive about leadership and stretches participants to grow, change, and develop. Development Academy. This custom program, spanning 10 What do you hope EDA participants gain from the program? months, positions attendees for significant A clear understanding of what it means to lead rather than just man- growth as leaders and positive impact for age. A deep self-awareness that will inform their growth as leaders. A framework and a set of practical tools and resources that help them to be the banks that sponsor them. It challeng- intentional about actually leading differently and increasing the positive es perspectives on leadership, develops impact they have in their organizations. Knowing something and doing leadership skills, and changes leadership it are two very different things—we don’t want people to just know more behavior in ways that ultimately enhance about leadership—we want them to become more effective leaders. ethics and integrity, employee engagement and motivation, and performance in the Who is an ideal candidate for EDA? workplace. The EDA is not for the faint of heart. It is based upon decades of re- Dr. LeBreton visited with The Tennessee search and practice related to leadership and grounded in psychology, Banker to discuss what participants of the neuroscience, and social science. It is not a remedial program designed upcoming class can expect. to “fix” under-performing managers. It is designed to help talented and motivated managers and executives who have the potential and desire to be more, do more, and have greater impact now and in the future. It is a program for high potential managers and executives.

Participants spoke highly of the self-awareness they developed from the program. Why is that important? Leadership development requires knowing how you want to lead in the future, knowing how you lead today, a plan for how to get from here to there, and the motivation to close the gap. How can we plot a course to the future if we don’t understand where we are today? How can we pri- oritize our development efforts if we don’t have a good understanding of our strengths and opportunities? How can we address development needs if we don’t know what they are and why they exist? As part of the EDA, each participant will complete an in-depth and comprehensive leadership assessment and a leadership 360 (this provides input from su- periors, colleagues, and reports). These results are a critical component to the program and allows for each participant to personalize the EDA experience based upon what they are learning about themselves.

38 | January/February 2017 | TNBankers.org Participants enjoyed the group discussion was how much they valued the relationships Dr. LeBreton recaps of the EDA. Why is that aspect important they built through the program; the trust they session topics with participants from the for growth in this program? developed; and the availability of their EDA 2016 Executive Group discussions and interaction are crit- colleagues as resources in the future. Development Academy. ical for several reasons. First, the concepts, Finally, small groups are meant to model frameworks, and tools shared in the program what a functional collaborative process looks PHOTO: MATT RADFORD are quite heady. Group discussions offer an like. Good communication, openness to criti- opportunity to ground the content from the cal feedback, effective resolution of disagree- program facilitators. They give an opportuni- ments, and diverse input from group members ty to answer questions like: How can I apply all serve to enhance outcomes—and we want what I’m learning? What obstacles might get to walk the talk. in my way in leading this way? How might I overcome these obstacles? The group discus- sion helps illuminate and resolve such issues. ENROLL IN THE EXECUTIVE Second, the program includes three 3-day, intense sessions. Small groups allow for some DEVELOPMENT ACADEMY time to process what the participants are learn- Do you value integrity, community, and achieving ing and to provide a more diverse experience results the right way? Are you interested in personal than just facilitators pushing content. and professional growth? Visit TNBankers.org search Third, group member interactions help Executive Development Academy to learn more and build relationships and networking among the enroll. The 2017 session begins in May. participants. The EDA is a shared experience and a very intense one. Having a network of people—a support system—that has been through the same experience is exceptionally helpful as the participants seek to implement what they’re learning. One of the most prev- alent themes we heard from the 2016 class

TNBankers.org | January/February 2017 | 39 GUEST COLUMN The battle for talent Trends from the 2016 TBA Compensation and Benefits Survey

Motivated, talented employees always have been critical to the success of fi- nancial services organizations, meaning there always has been competition to attract high-performing employees. However, recent research indicates that competition has heated up considerably in the TIMOTHY J. REIMINK PATRICK J. COLE past few years, making it even more important Process Improvement Senior Manager, Managing Director, Larkin Hoffman Attorneys for banks to stay abreast of current trends in Crowe Horwath LLP compensation and human resource practices.

TRENDS IN THE BATTLE FOR TALENT The most recent indicator of the intensify- ing competition for talent can be found in the Crowe Horwath LLP 2016 Financial Institu- tions Compensation and Benefits Survey. Of the many trends in compensation, incentive, and benefits strategies that are tracked in this annual survey, three areas were particularly revealing in 2016:

Employee turnover Exhibit 1: Employee Turnover As Exhibit 1 illustrates, employees are 20% changing jobs at a faster pace, with both 18.68% 18% officer and nonofficer turnover trending 16.4% 16.5% 16.3% sharply upward over the past two years. Some 16% 15.1% 15.4% 14.4% turnover is the result of consolidations or per- 14% 13.8% formance issues, but most turnover represents 12% the voluntary departure of employees—usu- 11.6% 10.9% 10% ally at a significant cost to the banks.

8% The trends described in Exhibit 1 are based 6.6% 6.95% on national survey results. In 2016, Crowe

Percentage Turnover 6% 4.9% 4.9% worked with the Tennessee Bankers Associa- 4.4% 5.1% 4% 4.5% tion to produce a Tennessee State Compensa- 3.9% 3.5% 3.5% 2% tion and Benefits Survey Report that included

0% responses from 70 participating banks. The 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2016 survey results for Tennessee on this topic are summarized in the table below. Nonofficer Turnover Officer Turnover Tennessee banks appear to have lower nonofficer turnover than the national average, Source: 2016 Crowe Horwath LLP Financial Institutions Compensation and Benefits Survey but somewhat higher officer turnover.

Tennessee Survey All Banks Assets Assets $250 million Assets < $250 million – $500 million > $500 million Nonofficer Turnover 13.2% 11.5% 14.6% 14.4% Officer Turnover 8.5% 11.9% 5.9% 7.2%

40 | January/February 2017 | TNBankers.org Staffing plans Bank staffing strategies appear to have recovered from the recession. Based on national survey results, more banks today are planning for normal growth in staffing (35.6 percent), while the number of banks planning to maintain (34.1 percent) or reduce (3.6 percent) staffing levels is declining to pre-recession levels. The 2016 survey results for Tennessee on this topic are summarized below. Across all banks surveyed in Tennessee the staffing plans appear comparable to the national average, but vary significantly by size of bank. Continued on next page

PHOTO: SHUTTERSTOCK

Tennessee Survey All Banks Assets < $250 million Assets $250 million Assets > $500M – $500 million Maintain Staffing 42.9% 59.3% 15.0% 47.8% Normal Growth 34.3% 22.2% 55.0% 30.4% Expand 12.8% 7.4% 10.0% 21.7% Selective Changes 7.2% 7.4% 15.0% 0.0% Reduce 2.9% 3.7% 5.0% 0.0%

TNBankers.org | January/February 2017 | 41 GUEST COLUMN The battle for talent, continued

Compensation strategies Exhibit 2: Compensation Strategy More Than 10% Above Market The percentage of banks that plan to imple- ment above-market compensation strategies has increased steadily over the past four years. In the 2016 survey, 28.5 percent of banks reported their strategy was to pay more than 10 percent above the market average. The trends described in Exhibit 2 are based on national survey results. The 2016 survey results for Tennessee on this topic are summa- rized in the table below. Compensation strategy for Tennessee banks surveyed appears comparable to the national average, although banks with assets between $250 million and $500 million are more willing to pay above-market salaries. Taken together, these three trends—higher turnover, expected staffing increases, and Source: 2016 Crowe Horwath LLP Financial Institutions Compensation and Benefits Survey growing use of above-market compensation strategies—suggest that the battle for talent is likely to continue and intensify.

Tennessee Survey All Banks Assets Assets $250 million Assets < $250 million – $500 million > $500 million Above-Market Strategy 26.3% 20.0% 40.0% 23.1%

PHOTO: SHUTTERSTOCK

42 | January/February 2017 | TNBankers.org FACTORS DRIVING THE COMPETITION Competition Viewing the survey results through the lens Banks with strong market positions in of current industry experience, one might commercial lending or other desirable business reasonably conclude that bank compensation lines sometimes find themselves on the defen- strategies are no longer responding to reces- sive as they ward off competitors trying to lure sion and credit crisis concerns. The survey away their most productive employees. Often responses suggest that banks are now driven banks end up offering selective pay boosts by a new set of economic and competitive and bonuses to discourage so-called “lift out” factors including: strategies, in which a competitor lures away key managers or an entire department. Employee expectations As memories of recession-driven job NEW APPROACHES insecurity fade, events such as bank consol- TO THE BATTLE FOR TALENT idations, increased profitability, and rising Putting more emphasis on pay—particular- executive compensation are catching employ- ly performance-based pay or incentives—is ees’ attention. The increased turnover rate one way to attract and retain high performers. suggests that high performers in search of But higher pay scales are not the only solu- better opportunities are more willing to take tion. a chance and make a move now. Many banks that are consistently regarded as “employers of choice” are not the high- Growth strategies est-paying employers in their markets—or Although mergers or acquisitions often are even the highest paying among comparable associated with net reductions in payroll, banks. Instead, they shift a portion of their bank consolidations also can create demand workforce investments toward maintaining for managers and executives who are more benefit programs and work cultures that experienced in handling larger organizations. promote work-life balance. Other market strategies—such as enhanced Some banks now present employees with digital banking or a relationship-banking an annual “total rewards statement” that approach—also can drive demand for em- spells out all the investments their employers ployees with technical or consultative selling are making in them. Such statements can skills. help motivate employees by reminding them of their value to the organization. Individual Technology personal recognition, status, and career op- Just as technology affects some of the skills portunities can also be powerful motivators. needed to serve bank customers, it also is Regardless of the specific mix of techniques changing some employer-employee relation- that are used, the intensifying battle for talent ships. The “gig economy,” where short-term means banks will need to pursue a deliberate, contract workers provide specialized services multifaceted approach to attract, motivate, to multiple employers, has not yet affected and retain the talented and high-performing most traditional bank jobs but certain posi- employees they need to pursue their business tions—marketers, data analysts, and website strategies. or mobile banking developers, for example— often can be filled by contract workers rather A version of this article was published by Bank than full-time employees. Director in December 2016.

TNBankers.org | January/February 2017 | 43 ICBA COLUMN Push and pull Two-sided SBA market doubles your chance for success.

Rufus Thomas, the late R&B impresa- 10-year terms, while real estate-backed loans rio whose hit list included “The Funky can be as long as 25 years. Chicken” and “Walking the Dog,” was About half of these loans are sold into a lu- not known to be a market maker of Small crative secondary market. The lender/seller is Business Administration (SBA) 7(a) loans. required to retain servicing (with a 1.00 percent It’s ironic, then, that he was talking about the servicing fee), as well as the full unguaranteed two-sided benefits of both lending and invest- portion. The sale of the loan is not visible to JIM REBER ing in these products when he released his the small business owner since monthly pay- President and CEO, ICBA Securities 1970 hit “Push and Pull.” ments continue to be made to the originating Hundreds of community banks have learned community bank. that this strategy can satisfy several needs on their balance sheets, and income statements. PICK UP THE BEAT The loan department makes quality loans, The sale of the loans is really just a step in usually at 75 percent guaranteed by the federal the procession. The reason a community bank government, in many cases to borrowers that is able to sell its guarantees at 10 percent premi- are outside the community bank’s traditional ums and higher is that there are ready buyers lending grid. The investment portfolio man- of the securities collateralized by these small ager buys zero percent risk-weighted assets business loans. A consortium of poolers buys that are true floating rate instruments backed the loans and aggregates them into groups of ARNE MONSON by these loans at yields that far exceed other homogeneous maturities, then issues Guaran- President and CEO, money-market alternatives. As Thomas him- teed Loan Pool Certificates (GLPCs) backed by Holtmeyer and Monson self might have said, “Let’s boogie!” the U. S. government. GLPCs have some obvious and tangible ben- HIT IT efits for community bank bond portfolios. As The 7(a) program has grown exponentially mentioned they’re floating rate, so the risk met- in the last four years as the economy has ex- ric known as “effective duration” is very short. panded and borrowers have improved their These securities are fairly liquid and pledge- own balance sheets. In fiscal year 2017 the SBA able. They have monthly principal and interest estimates there will be requests for $29 billion cash flow, further helping manage interest rate in guarantees, up from $17 billion in 2013. risk. Finally, the yields for these have been near The growth in the program has had no im- that of a three-year Treasury note, in spite of pact on the national debt. The 7(a) program is their (usually) quarterly reset window. “zero subsidy,” meaning that the fees charged the borrowers cover the costs of administra- BIG FINISH tion. That is a major reason the government Let’s walk our way through an example. has gradually approved larger appropriations. Currently, a 10-year prime plus 2.00 percent Of course, supporting private enterprise has loans can be sold to a pooler at a price of about been a hallmark of community banking for 108.50. You, the lender/seller, would keep the generations. 25 percent unguaranteed portion, and you These loans are almost all floating rate tied would retain 1.00 percent of the guaranteed to the prime rate. Borrowers’ rates can range balance as servicing income. (Longer loans from 1.00 percent to 2.75 percent over prime, and those with higher note rates will have and loan terms will vary based on use of pro- higher prices.) The premium represents gain ceeds. Working capital credits can be seven- to recognized immediately on sale date.

44 | January/February 2017 | TNBankers.org Once an aggregator has accumulated enough 10-year loans to issue a security, it will do so at a price of about 109.00. (SBA requires a pool to have at least 4 loans and a face of at least $1 million, although most securities have a mul- tiple of both.) The investor assumes one major risk: that the loans behind the pool prepay sooner than expected. This is why it’s vitally important for the buyer to examine detailed loan listings made available by the pooler, which is effectively the DNA. Generally, these investments will produce a yield that is about 100 basis points (1.00 percent) above the effec- tive fed funds rate.

SEEKING PARTICIPANTS This column barely scratches the surface of this subject. It is significant, though, that the number and dollar amount of 7(a) loans being made, and the number of community banks that own GLPCs, have skyrocketed in the last decade. That is argument enough of the ben- The Small Business Administration's 7(a) loan program has grown exponentially the efits seen by the thousands of participants in last four years. In fiscal year 2017 the SBA estimates there will be requests for $29 the push and pull of this two-way market. billion in guarantees, up from $17 billion in 2013. PHOTO: SHUTTERSTOCK

TNBankers.org | January/February 2017 | 45 GUEST COLUMN FinCEN SAR filing advisory expands reporting of cyber threats

On Oct. 25, 2016, the Treasury De- The adequacy of BSA and anti-money laun- partment’s office of Financial Crimes dering (AML) compliance plans to detect cy- Enforcement Network (FinCEN) issued ber events requiring SAR filing is challenged an advisory reflecting its opinion of the by the ever-changing cyber methods used Suspicious Activity Report (SAR) filing to obtain unauthorized access to banking obligations imposed by the Bank Secre- systems. The advisory and others issued by cy Act (BSA) for financial institutions bank regulators provides helpful information JOHN C. SPEER Member, related to cyber events and cyber-en- on the red flags that banks should look for as Bass, Berry & Sims, abled crime. The advisory is the most recent a part of their compliance programs. Memphis FinCEN guidance reflecting its increased emphasis on SAR reporting of suspicious WHAT DOES FINCEN EXPECT FINANCIAL cyber threats and the cyber events that could INSTITUTIONS TO LEARN FROM THE ADVISORY? trigger an SAR filing. This advisory also • SAR reporting obligations include not only specifies the cyber information that should be suspicious cyber related criminal activity included in SAR filings involving any report- but also cyber events (“An attempt to com- able suspicious activity. promise or gain unauthorized electronic The advisory follows access to internal electronic systems, net- the July 2016 Cyber works, services, resources, or information”) Incident Coordination that might cause one or more transactions Presidential Policy that themselves would be reportable. For Directive intended example, a malware intrusion that results to guide the federal in access to the bank’s systems detected by government and its the bank and that, if successful, puts at risk departments and agen- a large amount of a customer’s assets would cies in coordinating require a SAR filing. their efforts for detecting and responding to cyber attacks and threats. FinCEN’s advisory, • When a financial institution knows, sus- consistent with the directive, should increase pects, or has reason to suspect any unau- SAR filings involving cyber activities that thorized attempt to gain electronic access will heighten FinCEN’s awareness of cyber to its systems or information that could, if threats to the financial industry. The advisory successful, be used to assist in causing one emphasizes FinCEN’s expectation that cyber or more unauthorized transactions that events, which do not themselves appear to would exceed the dollar threshold, a SAR require an SAR filing, require a filing if the should be filed. For example, a SAR filing event may cause, or be part of, a possible would be required in the event of a DDoS criminal activity. attack—a form of cyber-attack that disrupts

46 | January/February 2017 | TNBankers.org or shuts down websites and systems—on a bank’s networks/systems that distracted or delayed the bank’s cyber security person- nel from detecting an unauthorized wire transfer over the SAR reporting threshold. Looking for New • Voluntary filing of a SAR, as opposed to Non-Interest Fee a mandatory filing, is encouraged when a significant cyber-event is detected. A DDoS Income? attack that disrupts a bank’s online banking services for a significant period would not require a SAR filing if it were determined the attack was not intended to, or could not, affect any transactions. However, FinCEN encourages a SAR filing.

• All available cyber related information should be included in all SAR filings, even those not triggered by a cyber event requir- ing reporting. The advisory observes that most financial transactions rely on electron- ic systems and cyber information should be included when reporting any suspicious activity involving use of electronic systems. • Banks should be sure their assessment and The Banker Suite risk management policies and programs are adequate to detect cyber events and With the CRS Data Banker Suite, you can bring evaluations adequately determine if a SAR filing is in-house and create a new revenue stream in the process. required. Further, internal communication and sharing of information is necessary for • Stay fully compliant with all 8 points of the • Quickly and easily determine FEMA Interagency Guidance to help you service flood zones to meet Biggert-Waters adequate BSA compliance. more real estate loans in-house. requirements and bypass unnecessary fines. • Establish new non-interest fee income. • Navigate changes made through the Dodd- The advisory is one of several recent efforts Frank Act while saving time and money. by government departments and agencies to • Improve your bank’s efficiency ratio. We’re all about putting the power back in communicate to public and private businesses your teams’ hands. that greater attention to the detection of and communication about cyber attacks, whether successful or not, is necessary to comply with existing law and regulations. Schedule a Presentation Today. Alwyn Staley | [email protected] | 800.374.7488 ext. 150 | crsdata.com/banking

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TNBankers.org | January/February 2017 | 47 GUEST COLUMN On the attack Brute force attack fraud attempts starting to reappear.

Is the attack back? After a lull during the Once a processor sends back an approval, first half of 2016, the number of attempted they know they’ve got the right CVV code, brute force attack fraud cases is on the rise and they can manufacture a counterfeit card once again. and get cash out of an ATM. A brute force attack happens when a fraud- In 2016, the number of attempted brute ster has a cardholder’s information. They force attacks SHAZAM detected on our own might have the card number, expiration date, network nearly tripled in 10 months. LIZ LITTLE Fraud Consultant II, and PIN. Most of the information is gathered So, if this type of attack is back, it’s time to SHAZAM through phishing the cardholder for informa- brush up on some old, but helpful security tion to help perpetrate the attack. habits. But the fraudster is missing one key ele- First, make sure your processor will ment: The three-digit CVV code on the back limit the number of failed attempts for an of the card. invalid CVV. If an attacker is just guessing, a The criminals then use a computer to gen- temporary block can give the processor and erate fake card-present transactions, mostly in cardholder time to realize their information is low dollar amounts. They use bogus retailer at risk. names and hope to guess the right CVV code. A second important component to that temporary block is an alert to the cardholder. A simple heads-up via cellphone or email can head off a brute force attack before the fraudsters get the information they’re after. But, what if the cardholder can’t be reached right away to get the problem resolved? Can the fraudsters just count down the minutes until the expiration time and resume their criminal activity? A third important component: An extension of the original temporary card block. An extension of the block should remain in place until it’s physically removed. Think of it as an additional preventative measure. The good news about these attacks is, despite the uptick, none of them were suc- cessful here. That’s because more monitoring is done to protect the cardholder from these criminals. One thing is for certain, the brute force attack trend comes and goes. A layered approach to security safeguards can ensure that even when an old attack comes back, PHOTO: SHUTTERSTOCK you’re ready.

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shazam.net/epic | 855.314.1212 | @SHAZAMNetwork TNBankers.org | January/February 2017 | 49 EVENT RECAP: TRUST & WEALTH MANAGEMENT CONFERENCE Trust & Wealth Management Conference welcomes record crowd

THANK YOU The TBA Trust & Wealth Management Conference, held November 3 and 4 at the SPONSORS TBA Barrett Training Center in Nash- ville, welcomed more than 90 attendees. Under the direction of Trust Committee Chairman Derrick Jones, the program includ- ed ways to reduce risk against threats such as data breaches, how to spot and apply strat- egies to counter elder financial exploitation, estate planning essentials for private bankers, and more. The event also featured a dinner followed by an intimate performance by some of Nashville’s acclaimed songwriters.

RIGHT: Attendees enjoyed songs and stories from Nashville-area songwriters during the opening night reception.

PHOTO: AMY HEASLET

50 | January/February 2017 | TNBankers.org Above: TBA Trust Committee Chairman Derrick Jones addressed attendees at the day 2 morning session.

PHOTO: MATT RADFORD

Visit TNBankers.org for more photos

TNBankers.org | January/February 2017 | 51 52 | January/February 2017 | TNBankers.org LEFT: TDFI Commissioner Greg Gonzales updated the group on recent internal improvements the depart- ment worked on in 2016.

BELOW: Immediate past TBA Trust Committee Chairman Brandon Brewer presents a plaque to outgoing Chairman Derrick Jones for his service during his 2015-2016 term.

BELOW, MIDDLE: Members of the TBA Trust Commit- tee: Brandon Brewer, Scott Lindsey, Derrick Jones, and Chuck McDonald

TNBankers.org | January/February 2017 | 53 GUEST COLUMN Preparing for 2018 (this is not a typo)

With employers focusing on “Final” critical step in delivering on the promise of rules and exemptions, this upcoming equal pay.” With these clearly articulated change may have slipped your notice, preconceived conclusions, employers need to but employers need to start preparing prepare now for what is sure to be an on- now for the potential impact of the 2018 slaught of new enforcement efforts. EEO-1. While Labor Secretary Perez refers to this Employers with 100 or more employees as “better data,” it is anything but that. As ERIC STEVENS Shareholder, have dealt with them for years—the annual employers know, “Box 1” income is a single Littler Mendelson PC EEO-1 Reports. Not since 2007, when race and compensation number that may comprise a ethnicity categories were modified, has there number of different types of compensation. been any real change to the report. However, Of particular concern is the lumping in of things are set to change, beginning March incentive-based compensation that is affected 2018. Beginning with that report, in addition by a myriad of economic factors as well as to gender, race and ethnicity, employers will individual employee effort and ability. The be required to report compensation informa- new report completely ignores such consider- tion and hours worked in a manner that is ations. already causing concern among employers. While March 2018 may seem a long time With the next EEO-1 (there will be no away, there is precious little time for employ- required report this coming September 30, ers to prepare for the likely effects of this new 2017), employers must provide income infor- “data” gathering by the EEOC: mation on all employees based upon “Box 1” • Consideration should be given to how this W-2 income data. Each job category will be data will be collected internally for report- broken into 12 salary bands. Employers will ing. What systems do you have in place and report gender, race and ethnicity, by salary will they support the data set? Were your band, within each job category. In addition, systems prepared to start gathering the data employers must report “hours worked,” on January 1, 2017? which does not include vacation, sick leave, • Review your job classifications and ensure FMLA, etc. Exempt employees’ “hours they are correctly classified. worked” may be reported either by using • Test your current compensation program actual hours or by simply using a 40-hour using this year’s or last year’s data to workweek. identify anomalies. It should come as no surprise that this • Identify those classifications where incen- additional reporting is rooted in the Equal tive compensation will most likely skew Employment Opportunity Commission’s pre- outcomes and prepare an explanation for sumption of the existence of discrimination. those outcomes. In the EEOC’s 9-26-16 press release announc- • If you do identify disparities that require ing the changes, Chairman Jenny Yang was adjustment, make those adjustments as quoted as saying, “More than 50 years after soon as possible. pay discrimination became illegal it remains a persistent problem for too many Americans.” January 1, 2017 began the reporting period U.S. Secretary of Labor Thomas E. Perez was for the new EEO-1. Were you prepared? If not, also quoted as saying, “Collecting data is a start now.

54 | January/February 2017 | TNBankers.org People on the Move

Veteran community and investor relations, where he earned Pinnacle Financial banker Josie Porterfield national honors from IR Magazine and Partners, Memphis, has has joined BankSmart Institutional Investor. added Lin Perry as an as a bank operations SBA portfolio manager consultant. and Christy McGinnis as financial advisor

PORTERFIELD assistant. PERRY

F&M Bank, Clarksville, has named Tim Trustmark National Bank, Memphis, has Cornwell, Matt Freije, Stuart Johnson, promoted Antroy “Troy” Hawthorn to and Tracy Woodside as mortgage loan LEWALLEN PACK assistant vice president at the German- originators. town branch; Kimberlee Key to the branch First Tennessee Bank, Nashville, has officer in Collierville,LeeAnn Govan to the FirstBank, Nashville, has named Steve expanded its specialty healthcare branch officer in Whitehaven;Shavonda Jaynes as senior vice president. finance team by namingKristi Lewallen Garrett to the branch officer in Horn Lake; as director and relationship manager; and Tina Mitchell to the branch officer in Leslie Pack as managing director and Arlington. Fifth Third Bank, Nashville, has named relationship manager. Antonio Brooks and Dana Pacini as financial center managers. Regions Bank, Nashville, has promoted Franklin Synergy Bank, Franklin, has Katherine Blankenship-Horne to named Key Holleman as financial advisor. assistant vice president and manager; and Financial Federal Bank, Memphis, has Ashley Wilhite, Zina Harris, Kyle Wilson, welcomed veteran banker and real estate and Joshua Barker to universal bankers. agent Gerre Currie as vice president, InsBank, Nashville, has named Chris community development officer. Lanigan as deposit portfolio manager. Wells Fargo, N. A., Nashville, has Paragon Bank, Memphis, has welcomed promoted Jaclyn Avara to middle market Kin Kinney as Oxford market president. banking financial analyst. In addition, the Other staff promotions are:Chondrea bank has named Marsha Moffitt as senior Black to first vice president of credit and vice president for middle market banking; compliance; Deborah Howell to senior and Jeffrey Eckinger as middle market bank accountant and vice president; and banking relationship manager. Kathleen Lewis to first vice president of BANE CARNES mortgage operations. LBMC, Brentwood, has named Catie Allen First Freedom Bank, Lebanon, has as an accounting specialist; Will Ferrelli welcomed Leah Bane as a relationship Pinnacle Financial Partners, Chatta- and Tyler Hoffman as staff accountants specialist in the main headquarters; and nooga, has added seasoned banker Lisa and Ben Risteen as staff accountant for Keleigh Carnes as a customer service Baskette as a senior vice president and tax services. Kristen Petrel was named as representative in the Mount Juliet office. mortgage advisor for the firm’s future senior CRM segment specialist; Kathleen Shallowford Road office. Lawrence as senior marketing and sales specialist; Alyson Parker as brand and First Tennessee Bank, event coordinator; Wade Nelson as CRM Knoxville, longtime Pinnacle Financial Partners, Nashville, data scientist and segment specialist; Lie- banking veteran Pam has selected the team who will staff its sel Meyer as communications coordinator; Fansler will become new Capitol View office in HCA’s tower, 1100 Sarah Huebner and Kyle Stoney as staff chairman of First Charlotte Pike. Raquel Beck will manage the for audit and advisory and Jeremy Miller Tennessee Bank’s East office with financial advisors Kevin Roddey as senior analyst for transaction advisory Tennessee region as Dave and Nancy Benskin from Pinnacle’s Belle MILLER services. In addition, the firm has promoted Miller, executive vice Meade and West End offices, respectively. Michael Decker, Michelle Ebel, Amanda president of consumer banking, moves James Hundley, a senior vice president Fletcher, and Ryan Johnson to managers into Fansler’s position as region president. and financial advisor with Raymond James for audit services. Michael Ganschow, These changes are scheduled for March Financial Services, Inc., will manage clients’ Jessica Toney, and Andrea Baskette were 1 as Fansler prepares to retire in July, investments. In addition, Pinnacle has wel- promoted to managers for health care 2017. During his 22-year career with First comed Angie Swinford and Michael Young as consulting; and Amy Scott was promoted Tennessee, Miller has held leadership senior vice presidents and credit advisors at to director of the central billing office. roles in marketing, corporate strategy, Pinnacle’s downtown Nashville office.

TNBankers.org | January/February 2017 | 55 Bank Notes

Tennessee Bankers Citizens Bank, Elizabethton, has com- Wilson Bank & Trust, Lebanon, broke Association’s T’Lanie pleted the acquisition of American Trust ground last October 24 on a three-story, Luu received the 2016 Bank of East Tennessee, Knoxville. 67,000-square-foot operations building Mentor/Volunteer of behind the bank’s Lebanon main office. the Year award from Dale A. Keasling, CEO and chairman The new building will become Wilson Financial Resources of Home Federal Bank of Tennessee, Bank’s primary site for branch support for Women and Knoxville, was named recipient of with more streamlined connectivity for Children and Morning LUU the 23rd Annual Knoxville Award, back office processes and will house a Star Sanctuary. As a December 1, 2016 at a luncheon held new customer solutions center to offer Support Encourager through Morning at the Knoxville Convention Center. comprehensive phone support for all the Star Sanctuary, Luu helps victims of Proceeds from this event went towards bank’s accounts and services. By shifting domestic violence and their children, helping Senior Citizens Home Assistance operations employees into the new and helps empower them to break the Service, Inc. (SCHAS), a nonprofit facility, the project also paves the way cycle of violence. organization whose mission is to help for future renovations to add more retail keep seniors and people with disabilities spaces at the adjacent main office. Citizens National Bank, Athens, has in their homes and serves 20 counties merged into and changed their name to throughout East Tennessee, as well as Simmons Bank. providing respite care for their families.

Pathway Lending, Nashville, has reached $100 million in assets, making it among the largest Community Development Financial Institutions in the nation. It has created or retained more than 16,000 jobs; helped 146 businesses reduce operating expenses through energy efficiency, saving more than 38 million kilowatt hours annually—a savings of $4.2 million each year; originated more than $12 million in loans to support the development and rehabil- itation of 494 affordable rental housing units; and provided more than 32,000 hours of business coaching, including coaching through Pathway Women’s Business Center.

Simmons First National Corporation, Pine Bluff, Ark., has agreed to a plan of merger with Hardeman County Investment Company and its wholly-owned bank subsidiary, First South Bank, Jackson. Simmons Bank will acquire all of the out- standing common stock of Hardeman in a transaction valued at approximately $72.2 million (based on Company’s common When Fayetteville’s Bank of Lincoln BEFORE: Charlie Cannon, Charles stock 10-day average closing price on Nov. County’s and Lincoln County Bank’s Gleghorn, Jordan Wilson, Ley Jean, Dale 15, 2016). Completion of the transaction coworkers of longtime Vice President Gleghorn, Hugh Moffett, Jason Jones is expected in the first quarter of 2017 sub- Steve Cheatham found out he was ject to certain closing conditions, including diagnosed with non Hodgkin’s lyphoma AFTER: Charlie Cannon, Jason Jones, approval by Hardeman’s shareholders and and was losing his hair, seven of his Ley Jean, Hugh Moffett, Karmen customary regulatory approvals. “brothers” decided to show their love Burton (hair dresser), Charles Gleghorn, and support by shaving their heads too. Dale Gleghorn, Jordan Wilson. Steve Franklin County United Bank, Decherd, This “shave-off” event occurred at the Cheatham is seated. has merged with and changed its name to bank one afternoon while bank employ- Citizens Tri-County Bank. ees watched.

56 | January/February 2017 | TNBankers.org Community Corner

GATLINBURG RELIEF EFFORTS

East Tennessee’s drought and wildfire First Tennessee Bank’s Sevierville emergency culminated on Nov. 28, branch (300 East Main St.) is partnering 2016, when hurricane-force winds sent with national nonprofit Operation unpredictable fires racing through the HOPE to assist residents affected by Gatlinburg area and beyond. Demon- the recent wildfires in East Tennessee. strating the community that exists Operation HOPE’s national emergency among the banking industry, TBA heard preparedness and financial recovery from bankers throughout Tennessee division services will include financial and across the country asking what can counseling, small business recovery, be done. As a result, we created this list help obtaining destroyed documents and of different opportunities provided by In November, First Freedom Bank, assistance with insurance claims and banks in the area. Mount Juliet, donated $1,000 in home inspection and repair contracts. support of Big Brothers of Mount In addition, TBA wants to commend the Juliet to celebrate the bank’s 10 years’ Sevier County Bank has started the banks in the affected areas for all they service in Wilson County community. SCB Fire Relief Fund. Donations may be are doing to serve their customers, Big Brothers of Mount Juliet assists sent to: Sevier County Bank, c/o SCB Fire employees and communities. From needy families in West Wilson County Relief Fund, PO Box 5288, Sevierville, TN financial contributions to volunteering, with food and basic necessities; they 37864-5288. Tennessee banks are once again proving will have a toy store for Christmas to be leaders across our great state. for families in need of gifts. Pictured Sevier County Bank has partnered also at the check presentation are (left to with Workspace Interiors of Knoxville, To find the most up-to-date giving right) John Lancaster, chairman and Walters State University, and AT&T opportunities and information, visit CEO of First Freedom Bank; C.J. George to provide temporary office space for TNBankers.org/gatlinburg. and Linda George, volunteers with Big displaced businesses or individuals in Brothers; Matt Pillow, AVP and First need of temporary office space as a Freedom Providence branch office Citizens National Bank has set up an ac- result of the fires. Occupancy can begin manager; Debbie Carrey, board member count that is jointly managed by the city as soon as December 6 or 7. for Big Brothers; and John Bradshaw, officials of Sevierville, Pigeon Forge and president and COO of First Freedom Bank. Gatlinburg. The account is in the name of SmartBank is working with the The City of Pigeon Forge. Donations can Gatlinburg Chamber Foundation—a be mailed to Citizens National Bank, 200 501c3 organization created to assist the Forks of the River Parkway, Sevierville, local business community and citizens TN 37862 to David Verble’s attention. through various charitable efforts. There Please make sure the checks are made are several ways to contribute. Checks out to the Sevier County Relief Fund. can be made payable to Gatlinburg Relief Fund and dropped off at any SmartBank First Bank & Trust Company is assisting location, or mailed to SmartBank, PO Box in relief efforts for citizens and commu- 1910, Pigeon Forge, TN 37868-1910. nities affected by the recent fires and tornados in Tennessee. In addition to the Wilson Bank & Trust set up an account bank’s corporate donation of $15,000, for anyone to deposit a monetary First Bank & Trust Company is taking gift. All Wilson Bank & Trust branches donations for relief efforts at any one of accept donations, which will be passed its 22 full-service office locations. along through one of the banks in Sevier County. First Tennessee Foundation, Memphis, has matched donations from the public to the East Tennessee Red Cross, up to $50,000, for the Gatlinburg wildfire disaster relief made through any First Tennessee Bank financial center across the state.

TNBankers.org | January/February 2017 | 57 Employment Opportunities

1611-6 EXECUTIVE ASSISTANT upgrades, customer and employee technical degree; Preferred: MIS, Accounting, Finance, Job Requirements: High school diploma; Some support, and other IT related projects. Apply or MBA. Experience: Desirable: 2-5 years of IT college preferred, but not required; Six months via E-mail to [email protected] or mail to: Audit or Internal Audit; Desirable: SOC/SSAE to one year experience in a financial institu- FCB Human Resources, PO Box 820, Rogers- 16 or GIT testing experience and knowledge of tion preferred, but not required; At least five ville, TN 37857. Please identity the position for the COSO and/or CoBit frameworks. Desirable: years of experience as an executive assis- which you are applying. AA/EEO employer. Public accounting firm experience. Desir- tant for a “C-level” officer preferred; Excel- able: Experience in regulated environments lent organizational and interpersonal skills; 1610-6 IT RISK SENIOR AUDIT CONSULTANT (Banking, Healthcare, Insurance). Certification: Excellent communication skills, both oral and Position Title: IT Risk Senior Audit Consultant. Desirable: CPA, CITP, CISSP, CISA or CISM (one or written; Excellent public relations skills and Location: Nashville, Tennessee. Position Type: more relevant certifications required for senior professional demeanor; Ability and desire to Full Time. Compensation: Salaried / TBD. Start positions). COMPANY INFORMATION: Take your learn; Able to handle stressful situations and Date: ASAP. JOB DESCRIPTION: This opportunity career to the next level at a national CPA and confrontation well; Superior computer skills, will allow you to participate in a team providing advisory firm. At BKD, we offer the resources including Microsoft Word, Excel, Outlook and services related to financial reporting IT con- you need to go as far as your talent will take other common PC-based software; Experience trols, compliance, and operational processes you. Build your skills focusing on specific with legal documents is a plus. Specific Job including business process and IT manage- industries and service areas while deliver- Functions: Manages the office area of the CEO; ment controls within the IT Audit/Consulting ing unmatched client service to high-profile Performs administrative duties, as needed, in- discipline. The ideal candidate will have the companies and organizations. Work with cluding providing telephone support, screening opportunity to work with multiple clients and great people and experience rewarding career visitors and calls, arranging and scheduling assist them in identifying and resolving issues, opportunities. Our approximately 2,100 CPAs, appointments, and managing the CEO’s cal- provide valuable insight to help clients stay advisors and dedicated staff serve clients in 50 endar and electronic contacts files; Assists in abreast of current challenges and opportu- states and internationally. Experience the BKD organizing work flow and establishing project nities, and communicate with all levels of difference for yourself. For more information schedules, including merger and acquisition personnel at the client from the IT staff to the about our firm locations, visit bkd.com. BKD, project plans; Sets up meetings and conference Director of IT to the C-suite executives. You will LLP is an equal opportunity employer with calls; Responsible for physical flow of paper- be able to learn from other auditors with years policies designed to ensure equal opportunities work within the department and the CEO’s of experience as you grow in your professional in recruitment, employment, promotion, com- office, including filing, handling and dispersing career. You will participate in a variety of IT pensation, training and development without incoming and outgoing mail, updating records, audit, compliance, and consulting engage- regard to race, color, sex, sexual orientation, organizing/maintaining project binders and ments in multiple states as you build your age, religion or creed, disability, national compiling reports; Organizes the materials network of valuable professional contacts. You origin or any other protected status. CONTACT packet for the monthly board of directors will also gain exposure to all sizes and types INFORMATION: Job Reference: IT Risk Senior meetings; Organizes and maintains corporate of organizations. RESPONSIBILITES: Represent Audit Consultant. Contact Name: Cerone F. “Cy” contracts and corporate files, including corpo- the firm in a professional manner; Provide Sturdivant; Method: Via email – csturdivant@ rate charter, by-laws, etc; Obtains additional timely, high-quality client service; Exhibit good bkd.com; Website: https://careers-bkd.icims. information, as needed, to complete reports on communication skills, written and verbal; Re- com/jobs/2661/it -risk-senior-audit-consul- sensitive, confidential or special management solve professional, technical and client service tant/job. SPECIAL INSTRUCTIONS: Apply online communications; Orders and maintains all problems promptly and respectfully; Ability at the address listed above or contact Cy for departmental supplies; Performs other duties to work both independently and in a team en- more information. The Middle Tennessee Chap- as assigned by CEO. Citizens Bank promotes vironment; Ability to document your work in a ter of ISACA is not responsible for the content an equal employment opportunity workplace detailed fashion through use of electronic work or accuracy of this job posting. which includes reasonable accommodation of papers; Ability to identify risks and controls; otherwise qualified disabled applicants and Provide clients with practical solutions to their 1610-5 DATA PROCESSING MANAGER employees. Please contact the bank’s Human issues; Exhibit discipline and organizational Job Description – Data Processing Manag- Resources Director should you have questions skills to accomplish assigned responsibilities er: Requires Bachelor’s degree in computer about this policy or these job duties. Quali- within specified time frames and within identi- science or related technical field or commen- fied candidates may send their resumes to fied budget constraints; Ability and willingness surate banking experience will be considered. [email protected]. to travel to serve clients, up to 30% overnight Minimum 5 – 8 years management or super- travel is possible and should be expected along visory experience. Working knowledge of 1610-7 INFORMATION TECHNOLOGY SPECIALIST with other commuter type travel; Maintain an core banking systems. Working knowledge of First Community Bank of East Tennessee, Rog- understanding of relevant current and emerg- network operating systems, applications and ersville, is seeking an Information Technology ing technologies and IT audit. THE PERKS: hardware. Good attention to detail, ability to Specialist. The position is to provide support to Competitive Salary with annual performance meet deadlines and deal tactfully and confi- the Information Technology Officer in regards bonus potential; 20 days of vacation per year, dently with coworkers. Excellent organization- to the bank’s core and Windows network, 10 Holidays; Employer-paid life insurance and al skills. Good oral and written communication wide area network, and telecommunications disability insurance; 401k plan with employer skills including the ability to produce written functionality. Develop in-depth knowledge profit sharing; Overnight travel award pay ($50 operating procedures governing data process- of bank’s Windows network including but not per night after 25 days); Parental Leave, Prima- ing operations and related software. Ability limited to desktop and server support, secu- ry and Secondary caregiver; 40 hours of CPE a to learn new processes and systems and the rity, anti-malware, backup, and restoration. year will be provided to maintain certifications. subsequent ability to train subordinates on Responsibilities include support for system se- JOB REQUIREMENTS: Travel: 20-30% travel new technical procedures and processes. Ex- curity, system configuration, maintenance and expectation. Education: Minimum: Bachelor’s cellent leadership and human relations skills.

58 | January/February 2017 | TNBankers.org Able to work productively with little supervi- (other duties may be assigned): Communicates 1608-1 EMPLOYMENT OPPORTUNITIES sion. Job Functions: Supervises Data Process- positively to promote Community First Bank & Various Career Opportunities. Trustmark ing and Items Processing areas. Assigns and Trust and its products. Regularly makes sales National Bank is one of the South’s premier trains Data Processing and Items Processing calls and looks for opportunities to sell bank financial institutions with 194 banking centers staff as necessary. Assists in supporting the services and makes referrals from both existing in Tennessee, Mississippi, Florida, Alabama, Bank’s Core Banking hardware and software as customers and prospects; Responsible for and Texas. Please visit us at www.trustmark.com well as the local area and wide area network branch sales management, personnel adminis- to search our career opportunities. Click hardware and software. Responsible for the tration, and operations; Maintains a high level “About Us/Career Opportunities/Job Listings” development of all software operation instruc- of knowledge about all banking products and and apply online. Equal Opportunity/Affirma- tions for in-house staff and end users, reviews services; leads and cultivates a sales oriented tive Action Employer. M/F/D/V. existing software for upgrades, and improves staff to meet high quality customers service and instructions and equipment as needed. Primary promotes sales while maintaining a home-town 1606-1 BRANCH MANAGER liaison between Data Processing and core/net- community bank atmosphere; finds solutions First Bank and Trust Company is seeking an work hardware/software vendors to monitor to customer’s needs and concerns; Meets experienced Branch Manager for the Johnson and resolve issues and problems. Supervises branch deposit, referral and loan growth goals City, TN branch. Responsibilities include man- all daily departmental tasks, monitors daily and monitors budget expenditures; Conducts aging the branch office and extending credit procedures and assists with projects associat- employee training and orientation as needed; to businesses and individuals. The individual ed with the banks technology goals and objec- Actively participates in bank sponsored events, will be responsible for the origination of all tives. Manages computer operations schedul- community and civic activities and recommends loans, past dues and collection of all loans ing, backup, storage, and retrieval functions. ways of enhancing growth and bank’s pres- originated in the branch. The Branch Manager Performs other duties as determined by Chief ence in the community; Has knowledge of and is responsible for the community outreach Information Officer. Citizens Bank promotes adheres to all regulatory rules and regulations, and growth of deposit base for the branch. an equal employment opportunity workplace immediately reports any suspicious behavior The candidate must have at least 7 years of which includes reasonable accommodation of and/or situations that may result in criminal banking experience. The qualified individual otherwise qualified disabled applicants and or emergency incidents, and completes all must possess the proven ability to build a employees. Please contact the bank’s Human required training in a timely manner. Ensures strong referral network, develop and grow Resources Director should you have questions the branch adheres to compliance regulations, both new and existing relationships, provide about this policy or these job duties. Qualified and state and federal laws. JOB REQUIREMENTS innovative financial solutions to customers applicants may send their resumes to AND QUALIFICATIONS: College degree in busi- and prospects, and demonstrate strong credit [email protected]. ness related field or a minimum of five years of skills. The candidate must be a self-starter equivalent professional experience preferred; and team player, possess strong oral and 1609-11 MARKETING OFFICER Excellent leadership skills with the ability to written communication skills, be well orga- Tennessee State Bank has an immediate open- effectively manage and motivate staff; Com- nized, demonstrate the ability to work under ing for a Marketing Officer at its corporate office prehensive knowledge of banking products and pressure, and have strong computer skills, in Pigeon Forge, TN. Bachelor’s degree and a services; Superior customer service and proven including Excel and Word. A Bachelor’s Degree minimum of two years marketing experience sales skills; Required to meet the qualifications in Accounting, Business, Economics and/or preferred, excellent customer service and necessary for registration on the NMLS Registry Finance is required. EOE/AA/M/F/Disabled/ computer skills required, as well as knowledge and obtaining a Unique Identifier Number. Veteran Please send a cover letter and resume of advertising creation, InDesign, Adobe, Pho- Registration may include finger printing and the to Monica Anderson, Human Resource Officer toshop, iMovie, Word, and Excel. Primary duties completion of an FBI Background Check; Must [email protected] , or The First Bank include ad and product creation, coordination be a self-starter, team player and possess and Trust Company, Attn: Monica Anderson of marketing efforts with selected agencies, strong oral and written communication skills; P.O. Box 1000, Abingdon, VA 24212. development of scripts, scheduling radio ads Knowledge in financial institution operating and coordinating employee participation. Addi- policies, procedures, and banking regulations; 1604-8 MANAGEMENT TRAINING PROGRAM tional duties include developing annual budgets Strong organizational and prioritization skills First Bank and Trust Company is seeking qual- and plans, planning and organizing community and has the ability to multi-task, work under ified individuals for its Management Training events, business development, networking pressure and be flexible; Strong computer skills, Program, a 24 month comprehensive program events, etc. Excellent benefits (employee only including Microsoft Word and Excel; Ability designed to produce well rounded bankers paid at 100%) medical, dental, vision, group life to maintain regular and predictable atten- trained in every facet of the bank. The pro- and disability (ST/LT), 401(k), on-site fitness dance; to report to work on time and adheres gram produces Credit Analysts, Commercial, center and much more! Qualified candidates to the assigned work schedules with minimal Retail and Mortgage Lenders as well as Trust only. Send resume to [email protected]. exceptions to avoid disruption of work flow and officers. Positions are available throughout Tennessee State Bank is an Equal Opportunity customer/staff service needs. Community First the Bank’s regions: Shenandoah Valley, New Employer of women, minorities, protected vet- Bank & Trust offers competitive compensation River Valley, Central and Southwest Virginia erans and individuals with disabilities. and benefits including medical, dental, vision, and East Tennessee. A Bachelor’s Degree in flexible spending accounts, life insurance, short Accounting, Business, Economics and/or Fi- term disability, long term disability, and 401(k). 1609-5 BRANCH MANAGER nance is required. Minimum GPA 3.0 required. Qualified candidates may submit their resume EOE/AA/M/F/Disabled/Veteran. Please send Community First Bank & Trust headquartered in to Barbara Greer, Human Resources via e-mail Columbia, TN is seeking a Branch Manager for cover letter, resume and transcripts to Monica to [email protected], or Community First Bank & Anderson, Human Resource Officer mander- our Thompson’s Station, TN branch. This exempt Trust, Attn: Barbara Greer, 501 S James Campbell position reports to the SVP, Branch Administra- [email protected] or Julia Hayter, Profes- Blvd., Columbia, TN 38401. EOE AA M/F/Vet/ sional Development Officer jhayter@firstbank. tion Manager. Overview: The Branch Manager Disability is responsible for retail and operational duties. com. The First Bank and Trust Company, P.O. This position will direct the branch activities, Box 1000, Abingdon, VA 24212. including teller operations, customer service, lending, collections, personnel administration, Tennessee banks and associate members may list positions free-of-charge as a benefit of their membership in compliance and branch security. Responsible the Tennessee Bankers Association. Those interested in placing an ad or replying to position openings (refer to for community outreach and overall growth of position number) should direct their inquiries to Penny Powlas at [email protected], or 800-964-5525 or the branch. JOB DUTIES AND RESPONSIBILITIES 615-244-4871. View more positions at TNBankers.org/products/jobbank.

TNBankers.org | January/February 2017 | 59 For more information or to register for these events, Featured Events visit TNBankers.org/calendar.

JANUARY FUNDAMENTALS OF COMPLIANCE 24 & 25 January 24 & 25: U.T. Conference Center, Knoxville 25 & 26 January 25 & 26: TBA Barrett Training Center, Nashville Single Day: TBA Members Registration - $285 Both Days: TBA Members Registration - $540 TBA Contact: Penny Powlas, [email protected]

This program is a two-day comprehensive review of the most important compliance reg- ulations. It is divided into two parts to permit bank personnel to attend either one or both days. The first day covers deposit area issues: right to Financial Privacy Act, Reg D, Reg Q, 2017 Electronic Funds Transfer (Reg E), Expedited Funds Availability (Reg CC), Taxpayer Identifi- cation Numbers, and Truth-in-Savings Act (Reg DD). The second day focuses on lending area FUNDAMENTALS issues: Equal Credit Opportunity (Reg B), Fair Credit Reporting, Fair Housing, Home Mortgage Disclosure Act, Credit Practices Rule (Reg AA), Flood Disaster Protection, RESPA, and Truth- OF COMPLIANCE in-Lending (Reg Z).

JANUARY 24–25, KNOXVILLE JANUARY 25–26, NASHVILLE

SM MARCH THE SOUTHEASTERN SCHOOL OF CONSUMER CREDIT TBA Barrett Training Center, Nashville 5–10 TBA Member/Associate Member Discounted Tuition - $1,700 TBA Contact: Susan Taylor, [email protected]

The Southeastern School of Consumer CreditSM Recommendations for participation include at is an intermediate-level, one-week program least one year’s experience in consumer credit featuring more than 30 hours of classroom or five years of general banking experience, instruction through 14 modules in five- in addition to prescribed AIB or college course course clusters that provide specialized but prerequisites. Students are housed at the well-rounded training in consumer banking. Loews Vanderbilt Hotel.

60 | January/February 2017 | TNBankers.org MARCH 8 MARCH 14 & 15

YOUNG BANKERS DIVISION DAY ON THE HILL HUMAN RESOURCES Tennessee State Capitol, Nashville CONFERENCE TBA Member/Associate Member Registration - $40 Embassy Suites/Conference Center, Murfreesboro TBA Contact: Stacey Langford, [email protected] Early Registration Deadline: March 1, 2017 Day on the Hill enhances the TBA government relations pro- TBA Member/Associate Member Early Registration - $395 gram and introduces bankers to the Tennessee legislative TBA Contact: Susan Taylor, [email protected] process. Bankers will hear presentations from lawmakers and other political leadership within the General Assembly. This annual conference covers compliance issues related Along with a briefing on legislative issues pertinent to to the human resources function and addresses the the financial services industry, participants will view the current topics and management issues. Human resource proceedings of the House and Senate committee hearings professionals from across the state network with peers and have the opportunity to visit with their representatives and find solutions to their common problems. and senators. Breakfast and lunch are included. Thank You Thank You Sponsors Sponsors

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TNBankers.org | January/February 2017 | 61 FROM THE VAULT “Bank Lady” boasts heart of a teacher

A little more than 20 years young people, Kathryn transformed at Citizens Bank, New Tazewell, ago, The Tennessee Banker school libraries and classrooms into in February 2017, visits Claiborne readers were introduced to the financial institutions where students County High School’s Service Learn- “Bank Lady,” Kathryn Love. Each can learn the joys of saving money. ing class to teach the importance of week she visited Claiborne County “They love to get mail from the financial literacy and banking. Schools, giving children in grades K bank,” she said. “The parents tell me Though time has passed and how though 8 the opportunity to deposit when they get their statements in the people bank has evolved, her mes- money into their very own savings mail they love it.” sage has resonated with each gener- accounts. Armed with the latest in Two decades later, she still boasts ation. “I have seen different students notebook PC technology, a portable a heart of a teacher. Kathryn, who after they graduate, and they will say cash drawer, and a fondness for will celebrate her 49th anniversary ‘There is the Bank Lady!’ “

Kathryn Love, Citizens Bank, accepts a deposit from a student in 1996.

62 | January/February 2017 | TNBankers.org THE KIND OF PEACE OF MIND YOU CAN’T FIND ONLINE.

Professional Development Calendar

January 24 & 25, 25 & 26 February 16 March 6 & 7, 8 & 9 Fundamentals of Compliance NEW WEBCAST Community Tennessee Deposit Account Knoxville, Nashville Reinvestment Act Compliance Administration January 31, February 1, 2 for Community Banks Knoxville, Nashville Online CEO Forums – Session 1 of 3 March 8 TBA Gilliam Board Room, Nashville February 20−22 Young Bankers Division Day on the Hill The Southeastern School of Advanced Tennessee State Capitol, Nashville February 6 SM Legislative Reception Commercial Lending March 14 Loews Vanderbilt Hotel, Nashville War Memorial Auditorium, Nashville Credit Risk Rating Process: February 7 & 8 February 23 & 24 Non-Accrual Recognition and Problem Credit Conference Essentials of Commercial Lending Asset Administration Omni Hotel, Nashville Loews Vanderbilt Hotel, Nashville February 28 February 15 NOTE: All programs and dates listed 2017−2018 Senior Compliance Officer NEW WEBCAST are subject to change. Occasionally Forums – Session 2 of 4 Managing Fair Lending Risk other timely programs are added TBA Barrett Training Center, Nashville Online to the calendar throughout the year. February 15, 16, 17 March 5−10 We encourage you to visit The Southeastern School www.TNBankers.org/calendar CFO/Controller Forums – Session 1 of 3 SM TBA Gilliam BoardHELPING Room, Nashville YOU ofBUILD Consumer CreditAND KEEP RELATIONSHIPSfor the most current information TBA Barrett Training Center, Nashville about TBA events.

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