Kashkadarya Oblast Wastewater Modernization Project
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NOVEMBER 2019 REPUBLIC OF UZBEKISTAN, KASHKADARYA OBLAST SUE KASHKADARYA SUVOQAVA EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT FEASIBILITY STUDY STAKEHOLDER ENGAGEMENT PLAN KASHKADARYA OBLAST DRAFT ADDRESS CECT Consulting LLC 3-5, bld.1, Gazetniy Lane 125993 Moscow Russian Federation TEL +7 495 629 93 92 FAX +7 495 629 88 84 WWW cect.eu KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT FEASIBILITY STUDY STAKEHOLDER ENGAGEMENT PLAN KASHKADARYA OBLAST DRAFT NOVEMBER 2019 PROJECT NO. 161 DOCUMENT NO. Volume 3 VERSION 2 DATE OF ISSUE 14 November 2019 PREPARED AKAD CHECKED EVLA APPROVED SS KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT - FEASIBILITY STUDY Stakeholder Engagement Plan 3 ABBREVIATIONS Company, State Unitary Enterprise “Kashkadarya Suvoqava” (Kashkadarya Oblast Water Client, & Wastewater Company) Enterprise EBRD, Bank European Bank for Reconstruction and Development E&S Environmental and Social EHS Environment, Health and Safety ESAP Environmental and Social Action Plan LTIP Long-Term Investment Program NTS Non-Technical Summary O&M Operation and Maintenance OHS Occupational Health and Safety PIP Priority Investment Program PR EBRD Performance Requirements SEP Stakeholder Engagement Plan SPZ Sanitary-Protection Zone WS Water Supply WTP Water Treatment Plant WW Wastewater WWPS Wastewater Pumping Station WWTP Wastewater Treatment Plant KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT - FEASIBILITY STUDY Stakeholder Engagement Plan 4 CONTENTS 1 Introduction – Summary of the Project 1-5 2 Project Background and Description 2-6 2.1 Project location and background 2-6 2.2 Long-Term and Priority Investment Programmes 2-7 3 Identification of Stakeholders and Communication 3-9 4 Summary of Current Stakeholder Engagement Activities 4-15 4.1 State authorities 4-15 4.2 Mass media 4-20 4.3 Customers 4-21 5 Stakeholder Engagement during Project Implementation 5-22 5.1 Grievance by general public 5-24 APPENDICES Appendix A Act on the customer’s satisfaction with the claim processing results KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT - FEASIBILITY STUDY Stakeholder Engagement Plan 1-5 1 Introduction – Summary of the Project State Unitary Enterprise State Unitary Enterprise “Kashkadarya Suvoqava” provides water and wastewater services in Kashkadarya Oblast of the Republic of Uzbekistan. Government of Uzbekistan, on behalf of the State Unitary Enterprise “Kashkadarya Suvoqava” has approached the European Bank for Reconstruction and Development (the “EBRD” or the “Bank”) with the request to finance a priority investment program (“PIP”) for rehabilitation of wastewater infrastructure (the “Project”) operated by the Company. State Unitary Enterprise “Kashkadarya Suvoqava” is 100% owned by the Ministry of Communal Affairs. The Project is expected to improve Company’s operational efficiency; reduction of operational costs; improvement of services’ quality (reliability and quality of wastewater treatment); and, last but not least, minimisation of negative environmental impacts. This Stakeholder Engagement Plan highlights the methods of communication between Project Implementation Unit (PIU) within the Project Implementation Agency (Ministry of Housing and Communal Services) / SUE “Kashkadarya Suvoqava” (the Company) and the stakeholders, which may have an interest to the Project including the Administration and state authorities. This report also includes a grievance mechanism for the public to raise any concerns. KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT - FEASIBILITY STUDY Stakeholder Engagement Plan 2-6 2 Project Background and Description 2.1 Project location and background The Company provides municipal services including water and wastewater services to residential customers, industries and organisations of the Kashkadarya oblast including 11 cities, 210 urban-type settlements and about 400 rural settlements. The major operations of the Company, as a provider of centralised water supply and wastewater services. The “Kashkadarya Suvoqava” has the following subsidiaries: › Occupational district branch of the › Charakchi district "branch of “Suvoqava” "Suvokava" › Guzar district branch of the "Suvoqava” › Qoson district branch of the "Suvoqava” › Dehkanabad district branch of the › Karshi district branch of the "Suvoqava” "Suvoqava” › Nishan district branch of the "Suvoqava” › Mirishqor district branch of the "Suvoqava” › Yakkabog district branch of “Suvoqava” › Mubarak district branch of the "Suvoqava” › Kamashi district "branch of “Suvoqava” › Shakhrisabz Water Production Branch › Shahrizabz district branch of the › Talimarjan-Mubarak branch of water "Suvoqava” production › Qitob tuman "branch of “Suvoqava” › Karshi city "Suvoqava" branch According to the Company’s data, the total population provided with water supply services at the level of connection to the household is 451,692 people (2018), which is only 15% of the total population of the Oblast or 28% of the population living in the Company’s service area. The Consultant has not received any data about other companies providing centralised water supply service. The level of provision with a water supply connection varies from 80% in Karshi City to 5–10% in the rural settlements where connected water supply is available. Among the areas, with only decentralised sources, the worst situation is observed in Dehqonobod District where the population uses springs, channels, and wells with low-quality and unsafe water. Some of the customers living in the areas without any centralised water supply networks receive water from private water-tank trucks. Therewith, water can be delivered from both centralised water supply systems and decentralised sources. Water is supplied into concrete tanks, to which the residents connect a water pipeline and install a pump by themselves. Such a system can supply water into a separate private house or an apartment building. The price for water from the private providers is about four times higher KASHKADARYA OBLAST WASTEWATER MODERNIZATION PROJECT - FEASIBILITY STUDY Stakeholder Engagement Plan 2-7 than the price for water in the centralised water supply system, not taking into account the costs for system maintenance. For water supply purposes, the Company uses both underground (77%) and surface sources (23%). Almost all the apartment buildings and some of the private houses in Karshi have a connection to the sewage system. In total, wastewater services are provided to 197,124 people in the Oblast, or to approximately 6.3% of the Oblast population. The rural settlements are not provided with centralised sewage system. The total population in Karshi provided with wastewater services is about 137,000 people or about 51%. of the city population. The total length of the water networks is 6,571 km. There are no detailed network maps or hydraulic calculations available. Over 80% of the pumping equipment has been in operation for more than 20 years and is 100% worn out. There is no accurate information on the status of the stop valves and their condition. According to the Company’s staff, a major part of the valve is open and out of operation. The centralized wastewater system in Kashkadarya Oblast has been in operation since the 1970s and is provided in three cities – district centers: Karshi, Mubarak, Shahrisabz. The wastewater system is separated, it ensures the collection and transportation of household and industrial wastewater. There is no organized collection of storm runoffs. The total population of the Oblast is about 3.1 mln; of them, the population provided with wastewater services, according to the Company’s data, is 197,124 people (48,929 customers), which in percentage terms is only 6.3% of the total population of the region. The population in other settlements uses freestanding cesspools, pit toilets, septic tanks. The terrain relief has a continuous slope rising from west to east, therefore, wastewater disposal is performed mainly by gravity. There are 14 wastewater pumping stations (WWPSs) in Karshi, 5 of which are in a critical condition and are out of operation. All stations are manually operated. Operators on duty attend them day and night, manually turning on/off pumps depending on the level of wastewater in the receiving chamber. Screen chambers are flooded in order to reduce the frequency of the pumps starts. There are no bar screens on any of the WWPSs. Electrical and mechanical equipment is worn out. It was not possible to obtain reliable data on actual effluents inflowing to the pumping stations since there are no flow meters. The flows are estimated based on the running time of pumps and their design capacities. The total length of sewage networks in Karshi is 175.9 km. A major part of the sewage networks is made of reinforced concrete and asbestos-cement pipes. Breakdown rate on the sewage networks is persistently high, according to the data for the last three years, this is 4 breakdowns (including blockages) per 1 km per year. Wastewater treatment is not performed in the cities of Karshi, Shahrisabz, and Mubarek as the existing treatment plants are in a critical condition. The design capacity of Karshi WWTP is 25,000 m3/day. The plant was put into operation in 1978, and aerotank rehabilitation was performed in 2004. No treatment process is currently performed at the plant. Effluents run via capital structures of the screens, sand traps, then run through a by-pass channel bypassing the other facilities and are discharged into the collecting drain.