Cloud Computing and Computer Clouds

Total Page:16

File Type:pdf, Size:1020Kb

Cloud Computing and Computer Clouds Cloud Computing and Computer Clouds Dan C. Marinescu Computer Science Division Department of Electrical Engineering & Computer Science University of Central Florida, Orlando, FL 32816, USA Email: [email protected] February 3, 2012 1 Contents 1 Preface 5 2 Introduction 6 2.1 Network-centric computing and network-centric content . 7 2.2 Cloud computing - an old idea whose time has come . 11 2.3 Cloud computing paradigms and services . 13 2.4 Ethical issues in cloud computing . 16 2.5 Cloud storage diversity and vendor lock-in . 17 2.6 Further readings . 19 2.7 History notes . 20 3 Basic concepts 21 3.1 Parallel computing . 21 3.2 Parallel computer architecture . 23 3.3 Distributed systems . 25 3.4 Communication in a distributed system . 26 3.5 Process coordination . 29 3.6 Logical clocks . 31 3.7 Message delivery rules; causal delivery . 32 3.8 Runs and cuts; causal history . 35 3.9 Enforced modularity; the client-server paradigm . 39 3.10 Consensus protocols . 43 3.11 Modelling concurrency with Petri Nets . 47 3.12 Analysis of communicating processes . 52 3.13 Further readings . 53 3.14 History notes . 53 4 Cloud Infrastructure 55 4.1 Cloud computing at Amazon . 55 4.2 Cloud computing, the Google perspective . 59 4.3 Windows Azure and Online Services . 61 4.4 Open-source software platforms for private clouds . 63 4.5 Service level agreements and compliance level agreements . 65 4.6 Software licensing . 66 4.7 Energy use and ecological impact of large-scale data centers . 67 4.8 User experience . 70 4.9 History notes . 72 4.10 Further readings . 72 5 Cloud Computing 74 5.1 Challenges for cloud computing . 75 5.2 Existing cloud applications and new application opportunities . 76 5.3 Workflows - coordination of multiple activities . 77 5.4 Coordination based on a state machine model - the ZooKeeper . 85 5.5 The MapReduce programming model . 88 2 5.6 A case study: the GrepTheWeb application . 89 5.7 Clouds for science and engineering . 92 5.8 Benchmarks for high performance computing on a cloud . 93 5.9 Cloud computing and biology research . 96 5.10 Social computing, digital content, and cloud computing . 98 5.11 Further readings . 101 6 Virtualization 102 6.1 Layering and virtualization . 103 6.2 Virtual machines . 105 6.3 Virtual machine monitors (VMMs) . 107 6.4 Performance and security isolation . 109 6.5 Architectural support for virtualization; full and paravirtualization . 110 6.6 Case study: Xen-a VMM based on paravirtualization . 112 6.7 Optimization of network virtualization in Xen 2.0 . 116 6.8 vBlades - paravirtualization targeting a x86-64 Itanium processor . 118 6.9 A performance comparison of virtual machines . 121 6.10 Virtual machine security . 124 6.11 Software fault isolation . 126 6.12 History notes . 126 6.13 Further readings . 128 7 Resource Management 129 7.1 A utility-based model for cloud-based Web services . 132 7.2 Applications of control theory to task scheduling on a cloud . 135 7.3 Stability of a two-level resource allocation architecture . 139 7.4 Coordination of multiple autonomic performance managers . 140 7.5 Cloud scheduling subject to deadlines . 142 7.6 Resource bundling; combinatorial auctions for cloud resources . 148 7.7 Further readings . 152 8 Networking support for cloud computing 153 8.1 Packet-switched networks and the Internet . 153 8.2 The transformation of the Internet . 157 8.3 Network resource management . 161 8.4 Web access and the TCP congestion control window . 164 8.5 Interconnects for warehouse-scale computers . 167 8.6 Storage area networks . 169 8.7 Content delivery networks . 172 8.8 Overlay networks for cloud computing . 174 8.9 Further readings . 182 9 Storage Systems 183 9.1 GPFS, IBM's General Parallel File System . 183 9.2 Calypso, a distributed ¯le system . 183 9.3 Lustre, a massively parallel distributed ¯le system . 183 9.4 GFS, the Google File System . 183 3 9.5 A storage abstraction layer for portable cloud applications . 183 9.6 Megastore . 183 9.7 Performance of large-scale distributed storage systems . 183 10 Cloud Security 184 10.1 A taxonomy for attacks on cloud services . 184 10.2 Security checklist for cloud models . 184 10.3 Privacy impact assessment for cloud computing . 184 10.4 Risk controls in cloud computing . 184 10.5 Security services life cycle management . 184 10.6 Secure collaboration in cloud computing . 184 10.7 Secure VM execution under an un-trusted OS . 184 10.8 Anonymous access control and accountability for cloud computing . 184 10.9 Inter-cloud security . 184 10.10Social impact of privacy in cloud computing . 184 10.11Further readings . 184 11 Complex Systems and Self-Organization 185 11.1 Quantifying complexity. 185 11.2 Emergence and self-organization . 186 11.3 Complexity of computing and communication systems . 187 12 Cloud Application Development 189 12.1 Connecting clients with cloud instances through ¯rewalls . 192 12.2 Security rules for application- and transport-layer protocols in EC2 . 195 12.3 How to launch an EC2 Linux instance and connect to it . 198 12.4 How to use S3 in Java . 200 12.5 How to manage SQS services in C# . 202 12.6 How to install the Simple Noti¯cation Service on Ubuntu 10.04 . 204 12.7 How to create an EC2 Placement Group and use MPI . 205 12.8 How to install hadoop on eclipse on a Windows system . 207 12.9 Cloud applications for cognitive radio networks . 212 12.9.1 Motivation and basic concepts . 212 12.9.2 A distributed algorithm to compute the trust in a CR . 214 12.9.3 Simulation of a distributed trust computing algorithm . 215 12.9.4 A history-based cloud service for cognitive radio networks . 217 12.10Adaptive data streaming to and from a cloud . 220 12.10.1 Digital music streaming . 221 13 Glossary 242 13.1 General . 242 13.2 Virtualization . 243 13.3 Cloud Services . 244 13.4 Layers and functions . 244 13.5 Desirable characteristics/attributes . 245 13.6 Cloud security . 246 4 1 Preface The contents of this book represent a series of lectures given in the Fall 2011 to a graduate level class on cloud computing. Cloud computing is a movement started sometime during the middle of the ¯rst decade of the new millennium; the movement is motivated by the idea that information processing can be done more e±ciently on large farms of computing and storage systems accessible via the Internet. The appeal of cloud computing is that it o®ers scalable and elastic computing and storage services; the resources used for these services can be metered and the users can be charged only for the resources they used. Cloud computing is cost e®ective because of the multiplexing of resources. Application data is stored closer to the site where it is used in a manner that is device and location independent; potentially, this data storage strategy increases reliability as well as security. The maintenance and security are ensured by service providers; the service providers can operate more e±ciency due to specialization and centralization. The cloud movement is not without skeptics and critics. The skeptics question what is actually a cloud, what is new, how does it di®er from other types of large-scale distributed system, why cloud computing could be successful when grid computing had only limited success. For example, Larry Ellison, the CEO of Oracle, was quoted in the Wall Street Journal on September 26, 2008: \the interesting thing about Cloud Computing is that we've rede¯ned Cloud Computing to include everything that we already do...;" Andy Iserwood, the Vice-President of HP's European Software Sales, was quoted in the ZDnet News on December 11, 2008 as saying: \a lot of people.
Recommended publications
  • Nettop Platform for 2008 System Design White Paper
    Nettop Platform for 2008 System Design White Paper June 2008 Document Number: 319980 INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. Intel products are not intended for use in medical, life saving, or life sustaining applications. Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The Atom™ processor 200 series components may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. Intel and the Intel logo are trademarks of Intel Corporation
    [Show full text]
  • Cloud Computing – a Simple Explanation
    Cloud Computing – a simple Explanation Jere Minich Program Director Lake-Sumter Computer Society Leesburg, Florida 1 Overview for today • 1. What is Cloud Computing.? ( acronym = CC) • 2. Strengths & Free CC. • 3. Why Business Needs CC.? • 4. Types of CC. • 5. How CC works.? • 6. Positive/Advantage of CC. • 7. What is CC like.? • 8. Access, Security, Privacy, Public Records. • 9. CC & Me; Service & Infrastructure • 10 Benefits • 11. A look into the future – Google, Ajax, Mobile, BYOD. 42 –Slides-most- Black & White – Available as: Power Point 2007, PDF, Wordpad. 2 Cloud Computing concept background with a lot of icons: tablet, smartphone, computer, desktop, monitor, music, downloads and so on 3 Cloud Computing Complex 4 Inside Look 5 A view of the Microsoft data center in Dublin, Ireland. 6 Another view of the Microsoft data center in Dublin, Ireland. 7 Cloud computing is where: • software applications, • processing power, • Data • or artificial intelligence are accessed over the Internet. 8 Cloud computing is: • the ability to employ a number of: – computers, – hardware, – software, – and servers - a computer program running to serve the requests of other programs, • to serve your computing needs remotely – without actually owning or running the software and hardware. 9 Cloud computing is: • A much-needed technology that provides: – resources over the Internet, –which are: • extremely accessible • and informative as a service • to those who use Cloud Computing. 10 The strength of cloud computing is: • that it is instantly scalable; – in other words: – more computers can be; • added to • or removed from – the cloud at any time, – without impacting the operation of the cloud.
    [Show full text]
  • Upgrade Your Living Space
    UPGRADE YOUR LIVING SPACE Fun is connecting your PC to a big screen display; introducing the IdeaCentre Q150 ultra-slim nettop PC. ……………………………………………………………………………………… The Lenovo® IdeaCentre™ Q150 is an affordable nettop PC that can be connected to a TV or monitor, or even mounted behind with the VESA bracket to create a virtual all-in-one. Featuring the NVIDIA® ION™ 256MB graphics processor1 which delivers smooth Full HD video via the onboard HDMI output1, the IdeaCentre Q150 is a great way to enjoy internet video in your living room. The IdeaCentre Q150 also features an optional multimedia remote with an integrated trackball mouse and mini keyboard for convenient multi-tasking of e-mails, web browsing and video playback all on a single device. This space-saving nettop PC, at just 21mm wide, is the perfect way to upgrade your living room entertainment. KEY SPECIFICATIONS REST EASY ® Up to Intel Atom™ Dual Core processor D525 Lenovo Rescue System makes data backup Up to Genuine Windows® 7 Home Premium and recovery simple so you can spend time Up to NVIDIA® ION™ graphics processor1 on more enjoyable tasks Up to 2GB DDR3 memory, up to 750GB HDD Storage Integrated high-speed 802.11n WiFi USB2.0 connectors GET ENTERTAINED Full HD (1080p) support and HDMI output1 S/PDIF digital audio output, supports up to 5.1 channel audio Multimedia remote with trackball mouse and keyboard2 Space-saving nettop PC (just 21mm wide)— ideal for connection to a television VESA mounting bracket to attach to the back of a monitor to create your own all-in-one
    [Show full text]
  • Netbooks and Nettops
    Netbooks and Nettops New category of emerging Internet Devices Noury Al-Khaledy General Manager, Netbook-Nettop Uday Marty Marketing Director, Basic Mobile Platforms Mobile Platforms Group Intel Developer Forum, April 2008 1 Agenda . Background & Environment . Netbook & Nettop Overview . Q&A 2 Environment . Internet based content, usage models exploding . New category of devices emerging . Opportunity to grow markets . Strong interest in bringing technology to education 3 Nettop TAM Nettops & Netbooks $100 - $299 Internet: Connectivity is a Key Usage for Basic Computing 2007 2008 2009 2010 2011 Low Cost Silicon: Forecast 45nm Diamondville Shipping in May* NetBook TAM < $399 Purpose Built Solutions: 67% CAGR Platform Optimized for Low BOM Cost Sources: Mercury Research, January 2008 Gartner Quarterly, December 2007 42008e 2009e 2010e 2011e IDC Research, December 2007 * Intel Forecast Market Opportunities for Affordable Internet-Centric Devices United Russia Canada Kingdom Poland Germany France Korea Spain Turkey Italy China United States Japan India Mexico Thailand Top Emerging Markets Malaysia Indonesia Top Mature Markets Brazil Australia Majority of households surveyed in Very few households surveyed in mature emerging markets have zero PCs markets have > 1 PC First device per home More devices per home (primary device) (secondary device) 5 Netbooks and Nettops Simple Affordable Internet-Centric Designed for content consumption, Internet usage models 6 New Processor, New Brand Intel’s smallest processor built with the world’s smallest
    [Show full text]
  • Shuttle Slim-PC Barebone XG41 Is the Ideal Basis of Your New Slim-Line Nettop PC
    Product Specification XG41 - More performance for the Nettop Shuttle Slim-PC Barebone The ultra-compact Shuttle Slim-PC Barebone XG41 is the ideal basis of your new slim-line nettop PC. Together with a socket 775 XG 41 processor, it offers significantly higher CPU performance than other nettop PCs. XG41 comes up with DVI and HDMI video outputs, dual Gigabit LAN ports and dual COM ports. It also packs support for standard DDR3 memory, 2.5 inch hard disk and slim- line optical drive. It also scores with an elegant design with coated surfaces and mirrored drive doors. Measuring merely 3 liters in volume, around a tenth of the size of a traditional tower desktop PC, it is designed to provide the perfect balance between aesthetic sensibility and daily computing demands for homes and offices. Feature Highlights Slim 3.2 litre chassis, black colour Slim-Design Dimensions: 24.2 x 20 x 7.3 cm (L/W/H) Bays: 1x 6.35cm/2.5”, 1x slim optical drive Supports Socket 775 CPUs, max. 65W TDP Processor Core 2 Duo, Pentium, Celeron Chipset Intel G41 Express+ ICH7 Chipset 2x 240 pin DDR3-800/1066, max. 2x 4 GB Memory Upward compatible e.g. with DDR3-1333 Integrated GMA X4500 graphics, DX10 Graphics Shared memory max. 1759MB (UMA) Video-outputs: HDMI and DVI-I only. urposes Slots Mini-PCIe slot for optional WLAN module Drive 3x SATA II (3 Gbit/s) Connectors Two pre-installed SATA cables 5.1 HD audio, optical S/PDIF output Other 6x USB 2.0 (4x rear, 2x front) Connectors 2x Gigabit LAN (RJ45), supports Teaming 2x RS232 (1x switchable to RS422 / RS485) Power Supply External 90W fanless power adapter Application Basic home and office applications Product name: XG41 Order no.: PIB-XG41011 Images for illustration purposes only.
    [Show full text]
  • Fedora 13 Alpha Arrives Ami
    Fedora 13 alpha arrives amid controversy http://www.desktoplinux.com/news/NS8716234495.html Home | News | Articles | Forum | Polls | Blogs | Videos | Resource Library Keywords: Match: Fedora 13 alpha arrives amid controversy Got a HOT tip? please tell us! Mar. 12, 2010 ADVERTISEMENT (Advertise here) The Fedora project has released an alpha version of Fedora 13 featuring automatic print-driver installation, the Btrfs filesystem, Resource Library enhanced 3D driver support, and much more. Meanwhile, on LWN.net, Jonathan Corbet reports on the growing controversy in the Fedora community over the quantity and quality of updates. This techie-focused Fedora is known as a cutting-edge, community-driven upstream contributor to Red Hat Enterprise Linux (RHEL). Expected to ship in final form in Popular recent stories: Visit the... • Linux an equal Flash player May, Fedora 13 follows the final release of Fedora 12 in November. Fedora 12 • Linux, netbooks threaten Microsoft's fat profits added speed optimizations for i686 CPUs and the Intel Atom, and enhanced • gOS 3.0 goes gold support for IPv6, Bluetooth, virtualization, multimedia, and power management • Browser swallows OS • Lenovo denies ditching Linux features. Fedora 12 also added support for the netbook-oriented Moblin desktop • Lightweight, Linux-compatible browser evolves environment, in the form of a Fedora 12 Moblin Fedora Remix edition. • GNOME 2.24 gains "Empathy" IM • Review: Pardus Linux • Ubuntu to fund Linux development Plug and play printing -- yea! • Ubuntu "Intrepid Ibex" available From the end-user perspective, one of the most noticeable improvements to Fedora All-time Classics: • Choosing a desktop Linux distro 13 is automatic print driver installation.
    [Show full text]
  • Red Cloud Rising: Cloud Computing in China (Revised)
    Red Cloud Rising: Cloud Computing in China by Leigh Ann Ragland, Joseph McReynolds, Matthew Southerland, and James Mulvenon Research Report Prepared on Behalf of the U.S.-China Economic and Security Review Commission September 5, 2013 Revised March 22, 2014 After the publication of this report on September 5, 2013, Microsoft brought to the authors’ attention new information about its partnership with Chinese company 21Vianet. The original version of the report inaccurately characterized certain aspects of the Microsoft-21Vianet partnership. A revised discussion of this partnership is provided on pages 32-34. The authors would like to thank Microsoft for their assistance in clarifying the details of 21Vianet’s Windows Azure service. Disclaimer: This research report was prepared at the request of the Commission to support its deliberations. Posting of the Report to the Commission's website is intended to promote greater public understanding of the issues addressed by the Commission in its ongoing assessment of U.S.-China economic relations and their implications for U.S. security, as mandated by Public Law 106-398 and Public Law 108-7. However, it does not necessarily imply an endorsement by the Commission or any individual Commissioner of the views or conclusions expressed in this commissioned research report. i About Defense Group Incorporated Defense Group Inc. (DGI) performs work in the national interest, advancing public safety and national security through innovative research, analysis and applied technology. The DGI enterprise conducts research and analysis in defense and intelligence problem areas, provides high-level systems engineering services to selected national and homeland security organizations, and produces hardware and software products for government and commercial consumers.
    [Show full text]
  • Netbooks and Nettops Factsheet
    Intel Corporation 2200 Mission College Blvd. P.O. Box 58119 Santa Clara, CA 95052-8119 Fact Sheet CONTACT: Connie Brown 503-791-2367 [email protected] Intel® Atom™ Processor for Netbooks and Nettops The Intel® Atom™ processor is Intel’s smallest processor. It is built with the world’s smallest transistors based on industry-leading 45nm high-k metal gate technology. Intel® Atom is purpose- built for netbooks and nettops, which is a new category of simple, affordable devices for the Internet. Netbooks and nettops offer both emerging and mature markets an easy-to-use device with simple interfaces and targeted performance for a good online experience. Netbooks are rugged and compact in design, and offer the freedom and flexibility of wireless connectivity1, whereas nettops offer an affordable at-home experience on a reliable computing device. Great for the Internet, netbooks and nettops are an affordable option for education, photo and video viewing, social networking, voice over IP, e-mail, messaging, browsing and other Internet activities as well as for basic applications. A typically configured netbook includes the Intel® Atom ™ processor N270 at 1.6GHz, the Mobile Intel® 945GSE Express Chipset with the ICH7M, a 7”-10” screen, 802.11b/g WLAN, a mini-keyboard, 400MHz or 533MHz memory, 256 to 512MB RAM, Linux or MS XP Home* OS, 2-4GB of flash based storage and no hard drive or optical drive, at an estimated system price point of approximately $250. Additionally, Intel offers as an option the Intel® Z-P230 PATA Solid-State Drive for nettops and netbooks.
    [Show full text]
  • Security for the Cloud Infrastructure: Trusted Virtual Data Center
    Security for the cloud S. Berger R. Ca´ ceres infrastructure: Trusted K. Goldman D. Pendarakis virtual data center R. Perez J. R. Rao implementation E. Rom R. Sailer The trusted virtual data center (TVDc) is a technology developed W. Schildhauer to address the need for strong isolation and integrity guarantees in D. Srinivasan virtualized environments. In this paper, we extend previous work on S. Tal the TVDc by implementing controlled access to networked storage E. Valdez based on security labels and by implementing management prototypes that demonstrate the enforcement of isolation constraints and integrity checking. In addition, we extend the management paradigm for the TVDc with a hierarchical administration model based on trusted virtual domains and describe the challenges for future research. Introduction The trusted virtual data center (TVDc) [1] is a Virtualization technology is used increasingly in data technology developed to address the need for strong centers, both for commodity and high-end servers. isolation and integrity guarantees in virtualized, cloud Among the primary drivers for this trend is the ability to computing environments. VMs and associated resources aggregate multiple workloads to run on the same set of are grouped into trusted virtual domains (TVDs) [2, 3]. A physical resources, thus resulting in increased server TVD is a security domain that uniformly enforces an utilization and reduced space and power consumption. isolation policy across its members. The policy specifies Virtualization utilizes a software layer, called virtual which VMs can access which resources and which VMs machine monitor (VMM) or hypervisor, to create virtual can communicate with each other. For integrity machines (VMs) that run concurrently on the same guarantees, the TVDc leverages a virtualized root of trust physical system.
    [Show full text]
  • Cloudflow: Cloud-Wide Policy Enforcement Using Fast VM Introspection
    CloudFlow: Cloud-wide policy enforcement using fast VM introspection Mirza Basim Baig, Connor Fitzsimons, Suryanarayanan Balasubramanian, Radu Sion, and Donald E. Porter Department of Computer Science, Stony Brook University fmbaig, crfitzsimons, sbalasubrama, sion, [email protected] Abstract—Government and commercial enterprises are in- Portability and Accountability Act [3], Gramm-Leach-Bliley creasingly considering cloud adoption. Clouds improve overall Act [4], Federal Information Security Management Act [2], efficiency by consolidating a number of different clients’ Securities and Exchange Commission (SEC) rule 17a-4 [11], software virtual machines onto a smaller set of hardware resources. Unfortunately, this shared hardware also creates the e-Government Act [8], and the Patriot Act [10]. inherent side-channel vulnerabilities, which an attacker can Unfortunately, adoption of cloud technology has outpaced use to leak information from a victim VM. cloud-scale security tools, forcing businesses to deploy in- Side-channel vulnerabilities are especially concerning when efficient, ad hoc solutions such as manual segregation of in- different principals are constrained by regulations. A classic ternal networks and hosts. Overall, private cloud technology example of these regulations are Chinese Wall policies for financial companies, which aim to protect the financial system is missing a security platform that can translate high-level from illicit manipulation by separating portions of the business policies, such as role-based user and workflow isolation, into with conflicting interests. runtime enforcement actions throughout the cloud. Although efficient prevention of side channels is difficult We observe that many of these regulations can be modeled within a single node, there is a unique opportunity within a as information flow control (IFC) policies, which should cloud.
    [Show full text]
  • Full HD Nettop Asrock Nettop ION 330 by Michael Low
    Reviewed >> COMPUTERS CONSUMER ELECTRONICS COMMUNICATIONS may vary. Don’t forget that there’s also a DVD Super Multi drive for DVD movies as well. Although the GeForce graphics chipset does a great job of accelerating HD video playback, gaming is unfortunately still a no-go with the exception of older PC titles and the occasional online flash game. If you’re the type to leave a PC running all day, you’ll love ASRock’s Instant Boot feature. Simply enable Fast Mode and turn off the nettop when no longer in use. Once powered on, it takes just a few seconds to bring you back to the desktop. Apart from low power consumption and noise operation levels, the clutter-free HDMI connection and excellent Full HD video acceleration performance makes the ASRock nettop a potentially serious contender to the living room entertainment throne. Just add-in a wireless network USB adapter and a wireless keyboard and mouse, and the NetTop ION 330 may just be the HTPC you’re looking for. Full HD NetTop ASRock NetTop ION 330 BY MICHAEL LOW The increasing prevalence of netbooks and too small either. The chassis is given a full glossy nettops has certainly widened the spectrum of black finish, with only a lone power button and options for consumers who value nothing more slim optical drive occupying its front face. The Plenty of USB ports to add to the HTPC experience than a PC that is easy to lug around, doesn’t take rear is where all the action resides. Besides the SPECIFICATIONS up too much space and is powerful enough to inclusion of a HDMI port, the back of the unit is CPU RAM HDD OS Price surf the Web and to email.
    [Show full text]
  • Whitepaper Version 3.0
    auvious Whitepaper Version 3.0 20/02/2021 www.auvious.com Executive summary auvious has created a flexible and customizable video solution to meet market ​ needs for customer support and engagement. Customers can connect with businesses or institutions with a single click on ​ our embeddable widget for a video or voice call, supplemented with features like screen sharing, co-browsing, follow-up call scheduling, and more. ​ Our continuous development and your invaluable feedback has allowed us to refine our solution with new features. We can now cater to nearly every ​ possible use case across all industries. Whether your client is a bank or ​ insurance company, a retailer, a healthcare provider, or a law firm – our solution has got you covered. Within the span of a year, we have put forward a video solution to the Genesys ​ marketplace. It is already tailored for Genesys Cloud, integrating directly from ​ within the cloud application, and will soon be available for Genesys Engage. Additionally we can provide the solution as a standalone application or integrate with your existing contact center infrastructure. The auvious team is dedicated to sustaining a state-of-the-art, customizable ​ solution.We are always open to accommodate particular needs that remain ​ unmet, and strive to adapt and deliver on that swiftly. ​ Simplicity and transparency is what we aim for – no hidden costs, no ​ activation fees, no limitations on licenses. With just $38 per agent*, your ​ clients can upscale customer and sales engagement, team collaboration, time efficiency in communication, workforce management, and so much more. Solution description Real time communication over the internet is not an easy task.
    [Show full text]