Hidden London Terms & Conditions
Hidden London – Terms and Conditions that You should have an adequate level of fitness to undertake this tour. Entry as part of the tour will constitute acceptance of the following Terms and Conditions between London Transport Museum Tickets: Limited (company number 06495761) of, 5 Endeavour Square, London, E20 1JN (‘LTM’) to 1. LTM has taken the decision to cap provide the tour to you and your guest (s) (‘You’ numbers on this tour to 15 guests or ‘Your’). (normally 20 guests). You are strongly - encouraged to wear a mask and socially Please read the following information carefully: distance from those outside your household or bubble throughout the tour. Schedule 1 - Tour Specific Terms and Conditions 2. Tickets can only be purchased via the website Meeting Point https://www.ltmuseum.co.uk/hiddenlondon or third parties authorised by LTM. • Please meet LTM staff at the gate to Kingsway Tram Tunnel. LTM staff will be visible by 3. Tickets must be purchased in advance and wearing Hidden London uniform and will meet payment must be made in full. You on arrival and register You on the tour. • The gate to Kingsway Tram Tunnel is located 4. Upon purchase directly from LTM, You will receive Your tickets(s) via email to the at the busy crossroads of Theobalds Road email address which You have provided. It (A40) and Southampton Row (A4200). Please is Your responsibility to check the take extra care when crossing roads as this accuracy of the details in advance of Your area can be very busy. A nearby postcode to booking as mistakes cannot always be help you find the entrance is WC1B 4AP rectified, especially at short notice. Please • Kingsway tours are best accessed via public note that ticket delivery methods may differ transport and there is no on-site parking where tickets are purchased from available. For the easiest way to get to London authorised third parties. Kingsway, please visit https://tfl.gov.uk/plan-a- journey/ or contact TfL’s Travel Information 5. Entry to the tour is only granted to Centre on 0343 222 1234. those in possession of a valid tour ticket. Only tickets issued by LTM or its The tour authorised third party agents are valid for this event. No re-admissions are • Your Kingsway tour will be 60 minutes in permitted.
duration. 6. All tickets are non-transferable and You • There are no cloakroom facilities available. must bring valid proof of ID (passport, LTM requests that no large or heavy bags are photo driver’s licence or PASS card) brought to the tour. including for children. Oyster zip cards will • For security reasons, bags may be checked as not be accepted as proof of age. a condition of entry. • No public toilets are available on the tour route. 7. Children under 14 years of age are not. permitted to take part on the tour. All • Sturdy walking shoes are recommended as children aged 14 to 16 years old must there are uneven underfoot conditions be accompanied on the tour by an throughout the tour. No heeled or open toe adult. Both children and adults must be shoes are permitted. Feet must be fully in possession of a valid ticket. covered. 8. If Your ticket(s) are sold or transferred for Accessibility commercial gain via a unauthorised third party, the ticket(s) will become void and • You must arrive at the meeting point given You will be refused entry. above with Your ticket(s) 15 minutes before the start of Your tour to be issued with the relevant safety equipment and information. If You do 9. Your tour ticket (whether purchased not arrive on time, You may be refused entry. directly from LTM or from an authorised • Your tour of Kingsway involves walking for a third party agent) includes one half price period of 60 minutes. It is therefore advisable London Transport Museum Limited
London Transport Museum address Covent Garden Piazza | London | WC2E 7BB MAYOR Of LONDON Office address Albany House | 98 Petty France | SW1H 9EA
Tel: +44 (0)343 222 5000 | ltmuseum.co.uk London transport museum e
entry per ticket to London Transport us) and/or the email address You provided Museum (one-day pass, applies to on the on booking as soon as LTM becomes door price) valid for and to be used during aware this is necessary. LTM will a limited period as stated by LTM endeavour to reschedule the tour. members of staff and in Your tour confirmation email. You must bring with 17. You must ensure You provide LTM or the You the tour ticket to the London Transport authorised third party from whom You Museum to enable You to receive this purchased Your tickets with the most up to offer. date contact details in case LTM needs to contact You. 10. A booking fee of £1.50 per transaction will be applied to tickets purchased directly 18. Where You have purchased Your ticket from LTM and this fee is used to cover directly from LTM and LTM reschedules LTM administration and booking costs. Your tour and You are unable to make it, LTM will only refund You Your ticket price. 11. The ticket(s) are not valid for travel on any LTM will refund all the monies You have part of the London Underground or paid if LTM cancels the tour and does not Transport for London network. reschedule it. LTM and the Authority Group will not be liable for any 12. Lost tickets purchased directly from LTM expenses You incur as a result of LTM’s will not be replaced. If You lose ticket(s) postponement or cancellation of a tour purchased from an authorised third party, including but not limited to hotel and/or You should contact the authorised third travel expenses. Where You have party regarding this. Please retain Your purchased Your ticket from an authorised ticket(s) at all times and be available for third party agent, You should contact the inspection by LTM or Authority Group authorised third party regarding members of staff (Authority Group means rescheduled or cancelled tours. LTM, Transport for London, and as holding company of all its subsidiaries as defined 19. LTM and its service providers will use Your in section 1159 of the Companies Act 2006 personal information for the purpose of from time to time). administering the event You have registered or purchased a ticket for. This 13. Only assistance dogs with prior permission may include taking any payment, sending from LTM are permitted on this tour. You Your tickets and event reminders and registering You on arrival at Your chosen 14. Booking dates and tour times are non- event. LTM may also contact You for transferable. feedback after the event, so that LTM can learn what went well and what LTM can 15. Ticket(s) will not be refunded if You cancel improve on in future. Your personal more than 14 days after You purchase information will be properly safeguarded Your ticket(s). The booking fee for tickets and processed in accordance with the purchased directly from LTM is non- requirements of privacy and data refundable. protection legislation. Further information is available on the LTM privacy page. 16. Due to unforeseen circumstances, certain aspects of the proposed tour may be unavailable or inaccessible and will Accessibility therefore need to be removed or substituted on the day of Your visit. No 20. Due to health and safety requirements refunds are payable in such LTM (or the Authority Group) may circumstances. refuse entry if You are not wearing flat shoes. No heeled or open toe shoes are LTM reserves the right to make any permitted. Feet must be fully covered. changes to the tour (including cancelling or postponing the tour at 21. As this tour involves walking for a 60 short notice) owing to unforeseen and minute period, it is advised that you unavoidable circumstances and events have an adequate level of fitness to outside its control (including industrial undertake this tour. action and changes to government Covid-19 regulations). LTM will endeavour to notify You via the LTM website (https://www.ltmuseum.co.uk/contact- London Transport Museum Limited
London Transport Museum address Covent Garden Piazza | London | WC2E 7BB MAYOR Of LONDON Office address Albany House | 98 Petty France | SW1H 9EA
Tel: +44 (0)343 222 5000 | ltmuseum.co.uk London transport museum e
22. Sturdy walking shoes are recommended. refuse permission for You to take any item There are uneven underfoot conditions on the Tour if deemed unsuitable or throughout the tour. unsafe. These items will be confiscated and returned to You at the end of the tour.
Conditions of Entry 29. Smoking, including e-cigarettes, is prohibited whilst on the tour. 23. You must abide by the Tour Specific Terms and Conditions set out in Schedule 30. LTM or the Authority Group reserves the 1. right to refuse entry to the tour at its absolute discretion. 24. Admission to the event is at Your own risk. LTM and any member of the 31. Photography, filming and audio recording Authority Group shall have no liability is permitted for personal and non- whatsoever for any loss, damage or commercial use only. Filming / video / injury to person or property whatsoever audio clips may be posted on the internet caused. This does not exclude liability including on social media platforms for for death or personal injury caused by non-commercial use only. Video LTM’s or any member of the Authority’s clips/images and audio clips must contain Group’s negligence. LTM and the no images/recordings of the public and Authority Group takes no responsibility LTM staff unless prior permission has for any damage, loss or theft to Your been obtained, and video/audio clips must personal belongings except due to be no longer than 30 seconds in total LTM’s or any member of the Authority’s length. LTM reserves the right to request Group’s negligence. You must observe You to remove the images or video/audio all applicable laws, byelaws and health clips which breach this clause. All and safety requirements, policies and recordings and images are not to be announcements relating to the tour as reproduced publicly for commercial use directed by LTM (or Authority Group) without LTM’s prior written consent members of staff. 32. You consent to photographs being taken of 25. In accordance with government guidance You by LTM or Authority Group members on Covid-19, You will be asked to keep of staff whilst on the tour. You consent to two metres apart from other guests outside Your images being used by LTM or by the Your ‘bubble’. If You attend with more Authority Group for any promotional than six members in the same party, Your material. party will be refused entry to the tour and no refunds will be given in this case. You 33. These terms represent the whole must wear a face covering for the duration agreement between LTM and You, and of the tour in line with current government supersede all previous discussions, regulations, unless you are exempt from correspondence, negotiations, previous doing so. arrangements and understandings.
26. If You do not follow any directions given by 34. The agreement is subject to the exclusive LTM or Authority Group members of staff jurisdiction of the laws of England and or cause damage, nuisance or injury to Wales. another ticketholder or LTM or Authority Group members of staff, LTM or Authority Group members of staff at its absolute discretion may remove You from the tour.
27. You will be refused entry to the building and the tour if You appear to be under the influence of alcohol or illegal substances.
28. You shall not bring on the tour or into any building any kind of weapon (potential or obvious), sharp objects, fireworks/flares, banners or offensive material, alcohol, any item that could post a threat to the public, laser pens, CS/pepper sprays, Tasers, or professional recording equipment. This list is neither exclusive nor definitive. We can London Transport Museum Limited
London Transport Museum address Covent Garden Piazza | London | WC2E 7BB MAYOR Of LONDON Office address Albany House | 98 Petty France | SW1H 9EA
Tel: +44 (0)343 222 5000 | ltmuseum.co.uk