Augusta, GA Vice President of Support Services
Vice President of Support Services University Health Care System
is pleased to announce we have been retained by
Augusta, GA
to recruit a
Vice President of Support Services
University Health Care System in Augusta, Georgia, has retained Tyler & Company for an exciting search for a Vice President of Support Services.
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
The Organization By continuously responding to the needs of the community, University Health Care System (University) has grown into one of the largest, most comprehensive health care providers in Georgia. University provides compassionate and skilled care through inpatient care, two extended-care nursing facilities, home health, prompt care facilities and rehabilitative care programs.
University Health Care System is anchored by the 812-bed University Hospital and serves Augusta-Richmond County and the surrounding region. University Hospital is governed by the Board of Trustees of University Health Services, which serves voluntarily to help ensure that our patients have quality medical services. Founded in 1818 as City Hospital, the hospital started on the 100 block of Greene Street. University has since moved through four facilities to its present location, which opened in 1970, and includes its Summerville Campus on Wrightsboro Road. Over the years, the campus has expanded to include the Heart & Vascular Institute and office buildings that house more than 600 private practice physicians and various treatment centers. University’s second site, University Hospital McDuffie, moved to its brand-new location in 2015 to serve the residents of Thomson and McDuffie County.
Staff – 3458 Beds – 812 Acute care beds between Main Campus and Summerville Physicians – 600+
Honors and Awards • University Hospital is fully accredited by the Joint Commission • University is the only Magnet-designated hospital in our region • University Hospital is the only four-star rated CMS (Centers for Medicare and Medicaid Services) hospital in the CRSA (Control and Risk Self-Assessment) • University Hospital was ranked 15th in the nation in the 2018 Top 100 US hospitals Consumer Loyalty Award list as ranked by NRC Health. • University is an Accredited Chest Pain Center • University Hospital has six Health-grades five-star ratings and four quality awards
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
The Candidate The successful candidate will have: • A minimum of five years’ progressive managerial and administrative experience in a large hospital environment • A minimum of three years’ oversight of large and small construction and renovation activities or plant engineering • Bachelor’s degree in mechanical, electrical, industrial or civil engineering • Master’s degree in business or engineering • Current Professional Engineering (PE) license in the state of Georgia
. The Position The Vice President of Support Services is responsible for the successful development, implementation and growth of the Support Services Division. This role will provide strategic direction for the growth and optimization of the system’s support services areas which include Environmental Services, Safety & (and) Security, Plant Engineering, Food & Nutrition and Patient Transport. The VP of Support Services Provides leadership to the directors and managers of the designated areas. He/she directs activities to ensure the effective and efficient coordination of divisional functions to provide input and an impact on programs and decisions of the University Health Care System (UHCS). The VP will enhance hospital campuses for patients by having strong alignment with the support and clinical functions.
Knowledge, skills, abilities: • Ability to effectively manage human resources, ability to organize and prioritize. Capability to react and perform under stressful situations. Ability to exercise analytic judgments. • Ability to exercise and enforce managerial policies and procedures. • Ability to communicate effectively and positively. • Must have well-developed analytical abilities and experience across a wide range of technical and managerial areas.
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
• A seasoned leader who is able to forge positive, collaborative relations with colleagues to advance the strategic objectives. • Demonstrates ability to think critically, prioritize multiple responsibilities, meet deadlines and accomplish detailed work with accuracy and clarity. • Demonstrates knowledge of health care issues and trends.
Physical Demands: Physical abilities necessary to round through units and organizati0ni including on campus and off campus buildings, in order to meet patient, staff and organization needs. Sensory abilities to include communication, vision, hearing, tactile, and olfactory in order to assess and meet patient and staff needs
Work Environment: Works in normal acute care hospital setting with adequate lighting, temperature, and dust control. May be exposed to patients with communicable and infectious diseases; blood and body fluids; and other body secretions and excretions; exposed to sharps, chemicals, and radiation. May be required to travel overnight to conferences, workshops and meetings. May be required to work irregular hours.
Job Specific Major Areas of Responsibility Note - * essential functions for ADA (American with Disabilities Act)
* Operational Functions: 1. Oversees and directs the activities of directors and managers of designated areas. 2. Monitors and coordinates the activities of departments within the division to assure delivery of services in the most efficient and effective manner. 3. Reviews and recommends divisional operating and capital budgets; monitors operating and capital budgets to provide sound financial operation of the division 4. Provides individual direction and guidance to department heads and other managers within the division to assure the implementation and performance of sound management practices 5. Monitors the safety and security programs to assure the safest possible physical plant environment and the compliance with The Joint Commission and other regulatory agency requirements 6. Recruits and develops competent department head and other appropriate staff. Maintains for self and subordinate staff professional growth and development to assure technical competence and currency of knowledge. 7. Conducts and/or participates in any special studies, projects or assignments as requested or directed to contribute to overall corporate management. 8. Provides regular updates and reports to the Executive VP/COO Acute Care Services 9. Works with the Directors or managers in establishing annual work plans and monitors its execution throughout the year. Assigns responsibility to the core staff and the enterprise's staff for completion of the work plan goals. 10. Works with the Directors and managers in developing the annual budget. Monitors the enterprise's financial performance relative to budget throughout the year.
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
11. Engages other UHCS Shared Services, e.g., Supply Chain, Legal, Human Resources, etc., when appropriate 12. Establishes staff performance benchmarks, establishes processes to measure performance and holds the Directors and managers accountable to achieve results 13. Establishes regularly scheduled meetings with the Directors, managers, executive team, service line teams, and core staff. 14. Oversees the development and implementation of the enterprise's policies and procedures and reviews and approves same when submitted by the Directors or managers. 15. Attends Board meetings and Management Committee meetings, and provides regular reports about management and enterprise related issues upon request. 16. Establishes a strong professional relationship with the executive leadership of the enterprise. 17. Reviews and evaluates Directors and managers performance and conducts annual performance evaluation. Works with Human Resources or search firm, as appropriate, in recruiting and selecting a new Director when there is transition.
* Leadership Opportunities and Expectations: 1. Serves as a member of and provides input to the Management Committee to contribute to the development and implementation of corporate goals, objectives, policies and procedures 2. Chairs the Safety Committee 3. Serves as a dynamic and effective team leader in appropriately staffing, supporting and managing the Support Services division. 4. Recommends cost-effective, quality driven operation changes. 5. Achieves a record of excellence in operations management services for Support Services. 6. Forges positive and effective working relations with key constituents in UHCS and in affiliated enterprises, in particular with enterprise Administrator and Executive Directors, Board Chairs, and other key professionals. 7. Works collaboratively with UHCS colleagues and UHCS Executive VP/COO Acute Care Services in order to achieve optimum performance of UHCS 8. Ensures the use of efficient, effective, “best practice” management services across the UHCS enterprise operations 9. Establishes visibility as UHCS VP. Be continually accessible and regularly presents at enterprise operations. Be available to solve problems, address concerns and provide direction to management and counsel to boards. Assures a continuous level of management expertise and operational support to Support Services 10. Provides dynamic leadership as UHCS VP. Serves as an articulate, knowledgeable representative and spokesperson on behalf of UHCS.
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
Leadership Profile Core Values: • Respect for Each Person: Shows sincere interest in each person, expresses appreciation, apologizes for misunderstandings, inconveniences, or mistakes; listens with empathy to understand others’ thoughts, feelings, and concerns; treats all persons whom we serve and with whom we work with respect and compassion. • Community: Spends the extra effort to put people at ease; extends hospitality graciously; builds rapport well; can motivate individuals and team; empowers; brings out the best in people; helps individuals realize the importance of their work in contributing to the mission; shares wins and successes; shares credit for accomplishments with others. • Justice: Treats employees justly and respectfully; deals fairly with everyone and doesn’t play favorites; acts to ensure that diversity is encouraged at all levels; advocates with providers, insurers, and policy makers to secure the human right to health care, especially for the poor and elderly; pro-actively seeks to form partnerships that promote health in the community. • Commitment to Those Who Are Poor: Directs resources to assure that persons who are poor have access to quality service; recognizes and appreciates the need and circumstances of persons who are poor; responds with empathy to those who are less fortunate; risks innovative initiatives in impoverished communities to improve health status; supports financially-challenged health care services to support the mission. • Stewardship: Supports work/life balance for self and others; provides opportunities for self and staff to acquire new skills; stewards the financial assets and human resources wisely; maintains the viability of the mission. • Courage: Speaks out on unpopular issues; stands up for what is believed to be right even in the face of adversity; provides current direct and actionable feedback to others, doesn’t hold back anything that needs to be said; faces up to people problems quickly and directly; maintains a sense of humor; doesn’t take self too seriously. • Integrity: Is widely trusted; keeps confidences; is seen as direct, truthful individual; doesn’t blame others for his/her own mistakes.
Other leadership competencies sought in the successful candidate include: • Instilling Vision: Communicates a compelling and inspired vision or sense of core purpose; sees possibilities beyond today; is optimistic; understands the roots of UHCS’s mission and animates others to create a shared vision of the future. • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; can create breakthrough strategies and plans; seizes opportunities unimagined by others; sees the interconnectedness of the parts in relationship to the whole. • Embracing Ambiguity: Copes effectively with change; can decide and act without having the total picture; communicates organizational change as an opportunity not a threat.
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
• Political Astuteness: Maneuvers through complex political situations effectively and quietly; is sensitive to how people and organizations function; views corporate politics as a necessary part of organizational life and adjusts to that reality. • Business Acumen: Is knowledgeable about current and possible future trends affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace; understands the operational, financial, and regulatory dynamics of U.S. health care. Priority-Setting/Action-Oriented: Creates focus; quickly zeroes in on the critical few and puts the trivial many aside; quickly senses what will help or hinder in accomplishing a goal; establishes priorities based on input from, governance, system, and communities served; can be counted on to achieve goals successfully. • Customer Focus: Is dedicated to meeting the expectations of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. • Quality Leadership: Is dedicated to providing quality products and services which meet the needs and requirements of internal and external customers; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes; exhibits good judgment about which creative ideas and suggestions will work.
The Community
Located on the Georgia/South Carolina border, Augusta, Ga., lies on the Savannah River, which supports its various economic endeavors as well as vast recreation options. The city is the center point of the Central Savannah River Area (CSRA), a 13-county region that includes both Georgia and South Carolina. It is within proximity to many major southern destinations including Atlanta, Columbia and Charlotte.
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
Augusta epitomizes the Classic South. Founded in 1736 as a trading post during the British colonial period, Augusta is steeped in history – boasting architecturally rich sites and showcasing Antebellum mansions, hallowed historic sites, and quiet, tree-lined avenues perfect for relaxing strolls. Time seems to stand still, and the echoes of the past guide you to some of the South’s most intriguing landmarks.
Augusta is the perfect place to kayak, canoe, fish or enjoy a boat ride. You can also explore the Augusta Canal National Heritage area during one of their daily boat tours or weekend sunset or music cruises. You can even rent a kayak and explore the canal at your own pace. Experience first class mountain biking and hiking trails at F.A.T.S. Trails or enjoy a nature ride through Phinizy Swamp Nature Park or down the trails that run along the Augusta Canal
THINGS TO DO Masters Golf Tournament, Augusta Museum of History, Riverwalk Augusta, Savannah Rapids Pavilion, Augusta Canal Discovery Center, Phinizy Swamp Nature Park, Morris Museum of Art, Sacred Heart Cultural Center, Imperial Theatre, Miller Theater, Bell Auditorium, James Brown Arena. Airports: Augusta Regional Airport and Daniel Field Airport (serving private aircraft) Atlanta- 2.16 hours; Columbia, SC- 1.14 hours; Charleston, SC- 2.8 hours; Savannah- 2.5 hours; mountains 2.5-3 hours; beaches 2.5-3 hours
See more at: www.visitaugusta.com, www.augustametrochamber.com, www.augustachronicle.com For additional information about University Health Care System, visit www.universityhealth.org. Compensation A strong compensation package, including executive benefits and relocation assistance, will be offered.
For additional information, please contact:
tylerandco.com 770.396.3939
Vice President of Support Services University Health Care System
Preston Smith, JD, FACHE Wendy Siegel President Senior Consultant 678-501-2626 (Direct) 678-501-2651 (Direct) [email protected] [email protected]
Thank you for emailing your resume.
Enclosure: organizational chart
University Health Care System complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. University does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Attach org chart here
tylerandco.com 770.396.3939