Annual Report 2 Annual report 2018 | 3

Academic Qualifications Vision and Mission 04 59 of Employees Bank Shares Owned by About the National Bank 06 Board Members and 62 their Relatives Chairman’s Letter 10 Transactions with The Bank Achievements 63 Related Parties 14 in 2018 Benefits and remuneration of the The Strategic Plan 64 17 Executive Management 18 Operations Result 2018 65 Auditor Financial Position Auditors Fees 20 Analysis 65 Bank’s Shares Trading 21 TNB Banking Services 65 Activity Campaigns and Corporate Social 23 Products 65 Responsibility 39 Competitive Position 65 Branch Network Methods of access and 30 Major Shareholders delivery of information 67 to shareholders Board of Directors 32 Financial Statement 42 Risk Management Plan 72 2018 Compliance with 46 Governance Guidelines Control and Monitoring Content 52 Systems 54 Compliance Qualifications and 55 Training Policy 57 Employees of the Bank 4 Annual report 2018 | 5

Vision: Mission

Maintain our prominent position in the Continuing our promise of commitment financial sector in Palestine, growing being the national alternative for in a prudent and profitable way. Palestinians, seeking a sound, modern and superior financial services provider. 6 Annual report 2018 | 7

Paid Up Capital Development About The National Bank

Million USD Since 2011, The National Bank (TNB) is Palestine’s fastest growing bank, one of the country´s 75 most trusted providers of comprehensive, integrated financial services for the corporate, retail, investment, and MSME’s financing sectors. The National Bank is the second largest in terms of 50 paid-up capital within the Palestinian banking sector, which amounts to USD75 million, and attracts 40 the most respected and successful companies to its board, including Siraj Palestine Fund I, Massar 30 35 International Investment Company, Enterprise Investment Company, PalTel Group, Bank al Etihad, Birzeit Pharmaceutical Company and Mashareq for Investment & Development.

With over 9000 shareholders, the bank commands the largest shareholder base in Palestine. Our world-class financial services are offered through our well-positioned network of branches and ATMs distributed throughout the liveliest and most integral parts of the West Bank, and champions 2005 2011 2012 2012 2015 progressive digital offerings, including TNB’s online banking and TNB’s mobile application.

TNB introduces the latest international digital banking technology to the Palestinian market, operating through a cutting-edge banking system from the internationally recognized company History Temenos. It has kicked of its digital transformation strategy, which aims to provide its clients with a unique banking experience that enables them to control their accounts without the need to visit branches by the end of 2020. TNB was established by a group of businessmen strategic partner, raising the capital once again and Palestinian companies on August 20, 2005 as to reach USD 40 million. By the end of 2012, it TNB has implemented a number of successful acquisition and merger operations in the Palestinian a public shareholding company to contribute to the redefined its identity in accordance with the new banking market, the latest of which was leading a shareholder consortium in the acquisition of a development of the Palestinian economy and to merger agreement between Al Rafah Microfinance controlling share in the Palestine Islamic Bank through a deal considered the largest in the history provide banking services with excellence. The bank Bank and the Arab Palestinian Investment Bank of the Palestine Stock Exchange, exceeding US$70 million. was conceived with a capital of USD30 million, put with a paid-up capital of USD50 million, and The up by the bank’s founders and worth approximately National Bank was born as an innovative national 38% of its capital, while more than 18,000 bank strong enough to serve the banking needs of shareholders acquired the remaining shares. all segments of Palestinian society and industry.

In 2011, PalTel Group bought a strategic share of At the beginning of 2015, the National Bank acquired the bank’s shares, privately placing USD5 million Bank al Etihad’s operations in Palestine, with the More than More than and raising its share to USD7 million and the bank’s latter becoming a strategic partner with a share capital to USD35 million. of 10% of the paid-up capital, raising the capital to USD75 million, in the process becoming the second 590 100 35 In 2012, Massar International became a new largest Palestinian bank in terms of paid up capital. Employees Thousand ATMs Clients

More than 9000 26 Shareholders Branches and offices 8 Annual report 2018 | 8 9 Annual report 2018 | 9

Awards Our Subsidiaries

WatanInvest

Best Treasury Fastest Growing Management Bank in Palestine Awards2014 2014, 2016, 2017

Watan Investment Company (“WatanInvest”) is a leading investment banking, securities and investment Innovation management firm that provides a wide range of investment and financial services to individuals and The Most Innovative Bank Best Female Award for Female corporate clients. Founded in 1997, WatanInvest is headquartered in Palestine and provides services to 2018 – International Finance Economic Empowerment local, regional and international investors. Magazine Bank 2017 Empowerment By UAB WatanInvest manages accounts for many of the largest national companies and has participated in some of the largest, marque transactions in Palestine, including the management of bond issues and Initial Public Offerings (IPOs) for the Palestine Electric Company and the Palestine Mortgage and Housing Corporation, as well as working on infrastructure projects in co-operation with the International Finance Corporation (“IFC”) and the German Investment and Development Corporation (“DEG”).

At WatanInvest, we are committed to integrity, transparency and maintains high regulatory compliance with local and international laws. Aman’s Integrity Largest Shareholder Award 2012 Base 2015 Islamic National Investment Company (INIC) The National Bank is committed to excellence and has won numerous awards in different fields and at both the regional and local levels. These awards include: The National Bank owns 51% stake in the Islamic National Investment Company, through a deal that saw the bank leading a consortium to acquire a controlling 45% share in the Palestine Islamic Bank (PIB). The Islamic National Investment Company was established in 2018 as a private shareholding company with a seven-member board of directors. TNB, through the deal to acquire 45% of PIB’s shares, has consolidated - International Finance Magazine award in 2018, as The Most Innovative Bank in the financial statements of both banks after receiving the necessary legal approvals from the Palestine Palestine. Monetary Authority and the Palestine Capital Market Authority in agreement with TNB’s external auditors. - CPI Financial’s Fastest Growing Bank in Palestine award in 2014, 2016 and 2017 and its affiliate magazine, The Banker Middle East, ranked the bank in its 100th edition in 2014 as the Fastest Growing Bank in the Middle East region. - CPI Financial/The Banker Middle East’s Best Female Empowerment Bank award in the Middle East in 2017. - Union of Arab Banks the innovation award for Women Economic Empowerment in 2017. - CPI Financial/The Banker Middle East’s Best Treasury Management award for 2014. - Union of Arab Banks award for the Largest Shareholder Base for 2015. - Aman’s Integrity award in 2012. 10 Annual report 2018 | 11

Chairman’s Letter 12 Annual report 2018 | 13

2018 TNB signed three cooperation agreements testimony from an international organization Dear valued shareholders with prominent foreign institutions including the specialized in its field is a source of pride for us, of the National Bank, European Development Bank and SANAD Global and we shall continue to implement its directives Fund to increase financing available to small and and work at adopting the recommendations stated medium enterprises (SMEs) and foreign trade in in the report in an ideal manner. agreements amounting to $11 million, all which On behalf of myself and the members of the board, was made possible after TNB passed due diligence This was a year of expansion for TNB, with the it is with great pleasure that I present you with the assessments, a testimony by these renowned inauguration of two new branches, one in the National Bank’s administrative and financial report international institutions to the strength of TNB’s city of Tulkarm and another in the town of Sinjil, for 2018, a year that witnessed a quantum leap for operations. both which to fulfil the urgent financial needs of the bank during which we succeeded in upgrading large Palestinian cities and introduce banking our competitive position, doubling our budgets, and In 2018, and in a model for the Palestinian and services to towns and villages that were previously achieving tangible advancement in the Palestinian regional banking systems, TNB launched its underserved, allowing for the financial inclusion banking system. digital transformation strategy, inaugurating the for their residents and further supporting the first bank services center that enables clients and developmental and economic process throughout During the first quarter of last year, TNB led a bank patrons to complete a number of banking the country. By the end of 2018, TNB was operating consortium of shareholders in the acquisition of a transactions without the need to visit branches through a network of 26 branches and offices controlling share in the Palestine Islamic Bank in a through a system that connects social media spread throughout the West Bank. deal worth US$70 million, considered the largest platforms with trained staff members specialized. in the history of the Palestine Stock Exchange. The bank is also developing the center in order to On behalf of myself, the TNB Board of Directors The consortium, led by TNB, bought 31.30 million increase the number and quality of the services and its executive management team, allow shares from the Palestine Investment Fund as offered as a means to provide a heightened banking me to extend our profound gratitude to you for well as transferred other investments, making experience to clients. These achievements and your continued trust and support of your bank, the consortium the owner of a controlling share innovations drew the attention of the International without which we could not have achieved these amounting to 45% of the Palestine Islamic Bank. Finance magazine, which recognized TNB as the remarkable accomplishments. I would also like most innovative and pioneering bank in 2018. take this opportunity to extend my gratitude and Through this deal, TNB now ranks as the second appreciation to the Palestine Monetary Authority largest Palestinian bank with double its previous Over the past year, TNB has also worked on for its role in developing the Palestinian banking budget, assets exceeding $2 billion and client developing a number of digital services through system, and we look forward to seeing it achieve deposits exceeding $1.7 billion. It is also the second its ATM machines and the bank’s branded cards its transformation in the Palestinian Central Bank, most profitable bank in Palestine, with earnings in addition to introducing developments to its and its sizable effect on developing the role and the reaching $19.25 million, and shareholder equity online and mobile services. Throughout 2019, even performance of the Palestinian banking system. I Talal Nasereddin amounting to $9.4 million, while the credit facilities more services will be developed and introduced, also would like to thank all the bank’s employees portfolio has risen to $1.3 billion. all directly in line with our digital transformation for their outstanding performance and their roles Chairman vision. in advancing their institution. We thank you all for attending and assure you that Esteemed shareholders, 2019 will be full of noteworthy achievements that will allow the bank to keep advancing, achieving Since the onset of 2018, TNB has embarked on the Ladies and gentlemen, and prospering. implementation of its new three-year strategic In 2018, TNB launched a number of new national plan ending in 2020. A more detailed look at the plan savings accounts that promote a culture of saving is presented in the Administrative Report for 2018, money and affirm the importance of each and every which is available in your portfolio, but in brief, it individual in the national economy. Talal Nasereddin emphasizes raising efficiency levels, increasing profitability, focusing on funding small and medium In line with its vision of empowering women Chairman enterprises, in addition to increasing our market in banking and helping them achieve financial share of deposits. We have also adopted a gradual inclusion, TNB worked in cooperation with UN geographic expansion plan and are increasing our Women and the International Labor Organization reliance on digital transformation and developing (ILO) to implement a participatory audit from a modern banking technology, which will, by the end gender perspective on the bank in both its internal of 2020, allow our clients to control their accounts and external environments. The audit results through digital channels without the need to visit demonstrated that TNB implements international physical branches. standards in empowering Palestinian women through its products and services and commits To realize this ambitious three-year plan, in to internationally recognized principles. This 14 Annual report 2018 | 15

The Bank’s Achievements in 2018 TNB Succeeds in Attracting Foreign Investments to Palestine

TNB signed two agreements with the European TNB Leads a Consortium and Acquires a Majority Share in Bank for Reconstruction and Development the Palestine Islamic Bank (EBRD) and the SANAD International Fund as an investment by both parties through TNB to finance the small, medium, and micro projects, as well as At the beginning of 2018, TBN led a consortium of shareholders to acquire a controlling 45% share in foreign trade instruments. The agreements were the Palestine Islamic Bank in a deal that amounted to approximately $70 million, making it the largest valued at $11 million, and saw the bank passing transaction ever witnessed by the Palestine Stock Exchange. the due diligence tests by both parties before being selected to manage these investments. This is a noteworthy testimony of the bank’s commitment to international best practices by recognized international organizations. Second Largest Palestinian Bank

The investment deal for the Palestinian Islamic Bank reflected positively on TNB’s financial performance, doubling its budget to become the second largest Palestinian banking group with assets exceeding $2 billion and client deposits exceeding $1.7 billion. Participatory Audit from a Gender Perspective Performed by UN Women Affirms TNB’s Dedication to its Strategy that Reinforces the Role of Women in the Palestinian Economy

TNB the First in Palestine and the Middle East to Open a Digital Services Center TNB to Start Implementing its Strategic Digitization Plan

As a step forward in its digitization strategy, TNB inaugurated the first digital services center of its kind among banks in the Middle East, offering the bank’s clients a number of customer care and other services through social media platforms without the need to visit branches. In the second half of 2018, the center offered its digital banking services to 10,466 clients through 321,445 messages. This move has contributed to a tangible reduction in the number of people visiting branches, which has provided clients with a unique banking experience.

Most Innovative and Pioneering Bank in 2018

After the inauguration of the first digital services center, and TNB’s acquisition of a controlling share in the Palestinian Islamic Bank, the bank’s achievements and innovations were recognized by International Finance magazine, which named TNB the most innovative and pioneering bank for 2018.

Using the ILO criteria, UN Women undertook a participatory audit from a gender equality perspective. The results of the audit affirmed the bank’s commitment and dedication to its strategy that reinforces the role of women in the Palestinian economy. The results also highlighted the bank’s adoption of a number of initiatives that reinforce gender equality in its banking products and programs, and recognized its corporate social responsibility and internal work environment. A detailed copy of the report is available on TNB’s website www.tnb.ps. 16 Annual report 2018 | 17

Financial Inclusion for Women 2018 TNB’s Strategic Plan( 2018-2020

TNB’s strategic plan for the years 2018-2020 is committed to achieving ambitious objectives that will advance the bank’s services and maintain its leading position in Palestine is banking sector in a responsible and profitable manner.

TNB’s strategic plan objectives include the following: • Improve the efficiency of resources in order to realize higher returns on investments for shareholders.

• Upgrade the quality of services provided and offer competitive and responsible banking products that fulfill the needs of clients.

• Provide innovative and modern electronic banking services and deliver advanced electronic banking experiences.

• Generate rewarding profits that match shareholder expectations and increase the bank’s competitive rank to secure the leading position in the Palestinian banking sector.

• Develop the human capital of the bank and build their capacities to enable them to provide ideal customer services.

• Move forward with the digital transformation strategy by supporting the bank’s e-portals in order to cater to the needs of the younger generation.

• Prepare to expand outside of Palestine.

• Follow an effective and sustainable corporate social responsibility program that focuses on supporting the national economy and social and environmental sectors.

The National Bank has sought to contribute to The National Bank succeeded in raising the the financial inclusion of Palestinian women number of accounts held by women constituting To accomplish the goals of our strategic plan, the National Bank consistently since 2015, and has released its first dedicated 34% of its total clients, while women-held product, offering zero-interest rate loan savings accounts at TNB were 55% exceeding carries out the following funding to production-oriented projects that males’ savers. Whereas the ratio of female • Invest in digital technology. are managed and led by women for a total savers in Palestine recorded 6.4% only. amount of USD2.5 million. The National Bank • Increase reliance on digital channels in order to provide access to services in under-served locations. In terms of loans, the results of the study has worked tirelessly to raise awareness on • Develop responsible banking services based on actual financial needs of the targeted economic sectors. banking services among this vast segment showed a ratio of 25% of female MSME loans of the community, with a particular focus on as of year-end 2018,mounting by 4% from last • Focus on the SME sector and increase financing for this segment. Palestinian suburbs and underserved areas. year. • Focus on developing new and unique services for individuals.

• Continue to provide excellent service to clients.

• Develop the human capital and build their capacities in order to enable them to provide ideal customer service. 18 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 success of the bank’s 2013-2017 strategic plan. 2013-2017 bank’s the of strategic success the of reflection direct a are which profitability, and operation of levels rates, growth performance, in progress noticeable and results financial outstanding through advancement a continued showed indicators 2018 growth TNB’s positive income statement. and position financial the of items all in statements financial consolidated the in indicators growth TNB’son positively reflected This standards. accounting international with accordance in banks two the of statements financial the consolidating Bank, Islamic Palestinian the in share a controlling acquiring in aconsortium led it after operations its in TNB for leap aquantum 2018 represented year The

Operations Results 2018 Results Operations Competitive Position sectors and allocate the needs of each separately. each of needs the allocate and sectors into market the divide that products specialized and well-studied of development the and services banking outstanding of aresult as base client bank’s the in growth as well as confidence client increasing of indicator aclear are results These deposits. client its in growth of terms in banks Palestinian among position top the assumed TNB Thus, million. 113%of year’s $808.8 last over rate $1.721 agrowth with reaching billion, billion, $1.5 2018 of end exceeded the at deposits Client Million USD Million 1,716.7 413.97 302.63 216.18 129.68 808.8 538.6 80.29 79.16 42.62 24.12 13.86 656

Customers’ Deposits compared to $9.2 109.19%. of 2017, in rate million compared agrowth 2017. of end the at 2018 to $1.079 to in billion 104%of grew $19.29 compared TNB’s profits net million increase an billion, $2.205 reached which assets, bank’s the in increase an witnessed also year The 2017. over 123.08% of 2018, increase an of end the at $81.52million reaching profits exchange currency and commissions, interest, net bank’s the with income operating bank’s the on reflected activity lending in increase the In turn, sectors. economic various financing by lending to related risk of distribution the and portfolio facility credit a diversified managing in policy aprudent with coupled was that base client bank’s the in to agrowth led This areas. underserved targets that policy expansion its as well as provided services of quality high the through clients new to attract ability bank’s to the 2017. of end the at million attributed is This to $653.85 compared $1.33 billion, reaching 103%, by grew portfolio facilities credit 31, December of direct 2018, the As 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 Million USD Million Million USD Million 653.85 519.32 401.78 298.36 228.29 142.79 76.23 43.00 45.85 40.04 23.27 1,327 2,204.7 5.18 1079.4 884.9 820.3 680.0 530.0 351.0 247.0 158.0 162.7 99.9 61.8 42.7

Net Credit Facilities Annualreport 2018| Total Assets 19

20 TNB’s Financial Position Analysis highest price historically during 2018, reaching $2. 2018, reaching during historically price highest $1.70 31, 2017.of to $1.84 the end the at December on 2018, achieved compared share per TNB’s price reaching share per price the $127 with approximately million 2018 of end reached the at value TNB’s market Book Value Book P/E EPS Capital Adequacy Ratio Adequacy Capital Facilities/Deposits ROE ROA

2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 77.33% 13.52% 10.25% 25%12.27% 12.57% 13.59% 0.87% 2018 1.24 TNB Share price 80.84% 12.27% 15.95% 0.85% 9.43% 2017 1.30 1.70 1.84 1.59 1.17 1.08 0.85 0.77 0.71 0.73 0.67 1.9 14.36% 8.00% 0.84% 79.2% 9.87% 9.87% 2016 1.23

TNB Share Price 17.51% 0.66% 6.06% 74.6% 7.26% 7.26% 2015 1.20 • ■ experts. experts. of team experienced their and departments its through quality of standards highest the providing MSMEs, and investment retail, corporate, the including sectors economic to all solutions banking quality advanced and technologically comprehensive to offer seeks Bank National The ■

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22 Annual report 2018 | 23

The Digital Service Center Campaigns and Products

TNB Savings Account The campaign aims at encouraging individuals to save by offering a monthly reward, ultimately reinforcing the savings culture.

TNB’s Saving Account Features

• TNB’s savings account is open to all age groups.

• TNB’s savings account can be opened for a child sponsored by a parent or a guardian.

• The savings account is not subject to any commissions.

• The savings account is not subject to any interest.

• The account may be opened without the need for a current account.

• There is no minimum limit for opening a TNB savings account.

In line with The National Bank’s vision of providing advanced digital banking services and improving client • There are a number of e-services affiliated with the saving account that may be utilized, including an experiences when using these offerings, in 2018, the bank launched the Digital Service Center, considered ATM card, Internet banking and the messaging service. the first of its kind in Palestine and the Middle East. • Manage your account and make any inquiries through the digital client services center. Through this center, clients can communicate directly with TNB staff from wherever they are, and at any • Transfer funds between the national savings account and your current account at TNB. time, without the need to visit the bank’s branches. The center’s staff members are dedicated to answering questions and enquiries, without reliance on traditional chat robots, through social media platforms such as Facebook Messenger, WhatsApp, email, or the bank’s website. Saving accounts winners By communicating with TNB’s Digital Service Center directly, TNB’s staff:

1. Answer all enquiries related to accounts, cards, and other banking services. 2. Enquire about the conditions to be fulfilled in order to benefit from banking services such as loans. 3. Help solve any problems regarding any of the bank’s services such as the suspension of stolen cards. 4. Provide the necessary directions to activate services or the mechanisms that allow clients to benefit from them. 5. Receive suggestions or complaints regarding TNB’s services in addition to communicating with the bank’s direct sales team. 6. Answer any questions related to joining the bank’s family without the need to visit bank branches.

Our clients can communicate with the digital service center directly every day from 8am to 11pm through:

[email protected] 24 Annual report 2018 | 25

Rewards Program The Visa Signature Card

The TNB Visa Signature card offers a number of benefits perfect for your lifestyle, enriching your travel experience regardless of your destination around the world!

• The Visa Signature card is the ideal partner for your travels and offers benefits and rewards that are exclusive for cardholders, as well as giving its holder VIP status in locations where the card is used. Enjoy benefits that include travel insurance, in addition to purchase protection, medical and legal transfers in case of emergency, and international services to help clients. A 24/7 service is also provided to ensure your comfort while traveling and using the card.

Platinum Service

The National Bank aims to provide world- TNB offers the innovative TNB Rewards application for clients who use the TNB’s Silver, Gold, and Platinum class services and banking solutions to its credit cards. The application allows card users to accumulate reward points every time a credit card is customers. In line with this policy, the Bank used whether for making purchases at sales points or through Internet shopping transactions, in addition to has established the Platinum department exchanging points for through various electronic channels at any point in time anywhere around the world. especially for its elite customers, so that they receive the highest levels of attention through Exchanging points includes: exceptional services. ■■ Payment using points, allowing you to use points acquired to settle transaction values at local and international points of sale and ATM machines, in addition to Internet shopping.

■■ Issuing prepaid cards and charging them using points.

■■ Adding beneficiaries or transferring points among National Bank clients.

■■ Exchanging points in the card account with cash.

■■ For more than one TNB credit card, points can be consolidated on each card at the client’s discretion. 26 Annual report 2018 | 27

TNB Master Card Hayati Comprehensive Program

Silver & Gold The First Integrated Banking Program for Palestinian Women

■■ -A cap limit that suits your needs; ■■ -Flexible payment terms, from 2% to 100% of the ■■ drawn balance; ■ -Free card issue with flexible guarantees; There’s no need to carry your cash around! ■ The National Bank MasterCard offers you a ■■ -Microchip-embedded cards for advanced Hayati is the first comprehensive program designed specifically secure worldwide shopping experience. Its security; for Palestinian women. The first of its kind in the Palestinian- features include: banking sector, Hayati was intended to help women achieve ■■ -Competitive interest rates; and economic empowerment. It provides comprehensive financial ■■ -The option to request supplementary cards services that empower women economically, including a for immediate relatives that contribute to the complete range of accounts and facilities as well as specially overall cap limit, or have separate limits per created credit cards. Hayati caters to Palestinian women Debit Card card. from a variety of different sectors, including working women, entrepreneurs and women seeking to achieve financial security for their children and family.

The program also offers, through its website, free business tools for women-led businesses, helping them take the right financial decisions while monitoring the fiscal position of their projects.

The National Bank’s debit card is an automated tool that works around the clock and throughout the world. It offers customers a wide range of services designed to fulfill all their financial needs. Debit cards may be used at any of the Enjoy using the National Best Female numerous MasterCard automated teller Switch 194 ATM network Empowerment Bank machines (ATMs) and points of sale (POS) in Middle East available internationally. The benefits of without any extra charge! a debit card include: 28 Annual report 2018 | 29

Competitive Position

TNB’s outstanding financial results were accomplished as a result of the application of its ambitious strategic plan that enabled it to transform its competitive classification and assume a leading position among Palestinian banks. TNB made remarkable progress in increasing its market share in terms of deposits and facilities. It also occupied the top position among Palestinian banks in terms of the growth of client deposits, amounting to 113%, compared to a growth rate of approximately 15.57% in other Palestinian banks. TNB’s share of total client deposits in Palestinian banks reached 20.3% at the end of 2018. TNB currently operates through 26 branches and offices in Ramallah, Nablus, Hebron, Jenin, Arraba, Dura, Bethlehem, Aqraba, Hizma, Al-Ram, Sinjil, and Tulkarm, and will be opening two new branches in 2019.

Growth percentage compared to the deposit growth

Deposits Growth in Customer 120 %112 100

80 %62.5 %66.2 60 %40.3 %44.0 40 %23.4 %21.8 %23.3 %11.0 20 %7.3 %8.1 %9.8 %12.9 %2.5 %7.6 %2.0 0 2011 2012 2013 2014 2015 2016 2017 2018

TNB BANKING SECTOR

Credit Facilities Growth 120 %103.0 100 %87.4 %77.2 80 %59.9 60 %34.6 40 %30.8 %29.2 %23.0 %18.3 %25.9 20 %9.3 %6.7 %4.9 %19.0 %18.0 %16.8 0 2011 2012 2013 2014 2015 2016 2017 2018

TNB BANKING SECTOR 30 Annual report 2018 | 31

Major Shareholders TNB in the The 15 major shareholders as of December 31, 2018 are: Palm of your Hand Name Number of Shares Percentage (%)

Enterprise Investment Company 13,903,690.00 18.54%

SIRAJ PALESTINE FUND I .LTD 12,599,999.00 16.80%

PalTel 12,553,318.00 16.74%

Bank al Etihad 7,500,000.00 10.00%

Birzeit Pharmaceuticals Company 3,747,576.00 5.00%

Manal Adel Rifaat Zureiq 2,659,109.00 3.55%

Orchid Investment Co 2,583,091.00 3.44%

Omar Munib Rasheed Masri 2,400,000.00 3.20%

Al Rowad Group for Development and Investments 2,251,113.00 3.00%

Siraj Palestine Fund I Holding 1,626,200.00 2.17%

Samir Hilal Mohamed Zureiq 1,197,241.00 1.60%

Massar International Investment 1,134,319.00 1.51%

Al Sanabel for Trade and Investment 750,000.00 1.00%

Siraj Fund Management Company 476,994.00 0.64%

Employees Savings Fund of Bank al Etihad 400,000.00 0.53%

Total 65,782,650.00 87.18%

The board was restructured in 2017 to include two independent members and a representative of the minority shareholders in compliance with the best practices in corporate governance and the regulations of the Palestinian Monetary Authority No. 10 of 2017, and in application of the corporate governance guide issued by the Palestine Capital Market Authority. Definitions: Independent Member: A member of the board of directors who is not subject to any external influences limiting his ability to make substantive decisions in favor of the Bank. The Member Representing Minority Shareholders: A member of the board of directors representing minority shareholders whose shares do not exceed one in a thousand of the bank’s shares. During 2018, the Board of Directors was evaluated by reviewing the work of each board member and their attendance rate at board meetings or in committees. The board also assisted the remuneration committee in restructuring the board and its committees, taking into consideration the skills, experience, and future vision in finalizing the board committees in line with industry governance standards.

tnb.ps 32 Annual report 2018 | 33

Board of Directors 31-12-2018 34 Annual report 2018 | 35

Board of Directors

Talal Nasereddin Omar M. Masri Chairman Vice Chairman

Mr. Nasereddin is the Chairman of The National Bank (TNB), the Omar M. Masri (Vice Chairman) is a well-known businessman with Vice Chairman of Palestine Islamic Bank (PIB) and a leader in the 27 years of experience in the banking as well as oil & gas sectors. Palestinian private sector. He chairs several companies, including Since 2006, he has been the Group Managing Director of the Edgo Al-Takaful Insurance Company, Abraj Investment & Development group, a regional company with operations in the fields of oil & gas, Company, Petropal Mineral Oil Company and Lotus Financial power, water and infrastructure. Omar established and managed Investments Company. Atlas Investment Group (“Atlas”) in 1996, a regional investment Furthermore, Mr. Nasereddin is the chairman and chief executive banking firm, and in 2004, the Arab Bank acquired Atlas and officer (CEO) of Birzeit Pharmaceutical Company (BPC), the company established it as the bank’s Investment Banking arm, known today in which he started his career in 1974. He worked first as a quality as AB Invest. He was appointed as Arab Bank’s first Global Head control manager at BPC before being appointed its chairman and of Investment Banking and represented Arab Bank on the boards CEO a decade later. In 1993, Mr. Nasereddin merged BPC with the of several affiliate and sister entities, including the Arab National Palestine Medical Company, making it one of Palestine´s largest Bank in Saudi Arabia. He was the first individual in Jordan to be private enterprises and the largest pharmaceutical company in granted the Certified Financial Consultant, Broker and Investment Palestine with a market share of over 20%. Manager License by the Jordan Securities Commission. In 2004, Omar was invited to be a member of the Dubai International As a committed champion of Palestine´s private sector Financial Exchange (DIFC) Practitioner Committee to assist in the development, in 1996 Mr. Nasereddin helped found the Union establishment of the DIFC. of Palestinian Pharmaceutical Manufacturers (UPPM) and the Palestinian Businessmen Association the year thereafter. In 1997, In 2002, Omar founded the Chartered Financial Analyst (CFA) he founded the Palestine Trade Center (Paltrade) and in 1998 the Institute’s Jordan chapter and became its first chairman. Prior to Palestinian Federation of Industries (PFI). Mr. Nasereddin chaired establishing Atlas, he was a fund manager at Foreign & Colonial the UPPM until 2008 and the PFI until 2003 and was a board Emerging Markets in London, UK, where he structured and member of the Palestine Investment Fund (PIF) until 2006. He was managed the first regional Middle East investment fund in the also a board member of the Palestine Monetary Authority and is world, which was listed on the New York Stock Exchange. a current board member of the Palestinian Telecommunications Omar has a B.B.A. in Finance from the George Washington Company (PalTel), Palestinian American Chamber of Commerce University in Washington, DC. In 1990, he completed a two-year, (PACC) and the International Chamber of Commerce (ICC). intensive wholesale credit-training program at the Philadelphia Mr. Nasereddin was born in Jerusalem in 1949 and obtained a National Bank/Wharton Business School in Philadelphia and Master of Industrial Chemistry at the American University of Beirut subsequently managed the bank’s correspondent banking in 1974. relationships in Thailand and Japan. Omar has been a member of the Young Presidents’ Organization (YPO) since 2001 and was selected as a Young Global Leader by the World Economic Forum. 36 Annual report 2018 | 37

Board of Directors

Abdallah Sabat Salameh Khalil Member Member

Abdallah E. Sabat is the Managing Partner of Siraj Fund Management Mr. Khalil is a board member of The National Bank and chief financial Company (SFMC). Mr. Sabat led the financial and legal aspects of officer of the Palestinian Telecommunication Group (PalTel). Mr. Khalil the establishment of the first private equity fund in Palestine with joined PalTel in 2013 to lead the Group´s financial and administrative USD $90M in committed capital, Siraj Palestine Fund I. and was affairs. awarded “Best Asset Manager in Palestine” for the year 2013, as Prior to joining PalTel, Mr. Khalil was the financial vice president of a recognition of the success of the first Fund. Mr. Sabat leads a Bloom Holdings in the United Arab Emirates. His role included defining team of 15 professionals, and currently has USD $500M of assets the Group´s financial strategies, developing long-term and short- term work plans, budgeting, managing accounts, treasury, managing under management deployed in over 20 companies and diversified the financing of the Group’s operations and projects, and developing sectors including; financial, agriculture, real estate, services, financial monitoring systems. and IT. Mr. Sabat is currently fundraising for his second fund with Before working at Bloom Holdings, Mr. Khalil worked at Ernst and expect committed capital of $100M. Young in Ramallah as the audit manager. Here, he managed the audits of leading institutions including the European Commission, World Bank, Mr. Sabat brings over 16 years of experience in accounting, USAID and many other local companies. auditing, investments, private equities, deal structuring, financial Mr. Khalil has also managed international projects for the Palestinian analysis and monitoring, in addition to investor relations. Mr. Sabat Ministry of Finance; consulted on audit and internal control, budgeting, serves on a number of Board of Directors for private and public risk management and institutional capacity building; and delivered companies; Vice Chair the Board of Palestine Exchange and Chairs theoretical and practical training courses on auditing and internal the Board of Directors of the leading leasing company in Palestine. control. Prior to joining SFMC, he was an Audit Manager at Ernst and Young Mr. Khalil obtained a Bachelor of Accounting from Birzeit University in where he was the manager-in-charge of several public listed 2000, and holds several additional accounting accreditations, including corporations, investment funds and private companies, including; certified public accountant (CPA), certified internal auditor (CIA), certified project finance specialist (CPFS) and master financial controller (MFC). Palestine Development and Investment Limited (PADICO), Palestine Investment Fund (PIF) and The Housing Bank for Trade & Finance.

Mr. Sabat holdsan MBA with distinction in Finance & Accounting from the University of Liverpool, United Kingdom and a B.A. in Dina M. Masri Accounting witha minor in Business Administration from Birzeit Member University, Palestine. He is also a Certified Public Accountant (CPA) in the State of New Mexico, USA and a Certified Internal Auditor (CIA) by the Institute of Internal Auditors (IIA). Mr. Sabat is also a Ms. Masri is a board member of The National Bank and vice chairperson member of the American Institute of Certified Public Accountants of the board of the National Beverage Company/Coca-Cola. She is also the chairperson of the board for the Premium Brands Company, an (AICPA) and the Institute of Internal Auditors. executive board member of the Palestine Investment Fund and board member of the Palestine Mineral Lube Company. In 2005, Ms. Masri founded and became a board member of the Manara Investment Group. Prior to this, she relocated from New York to Palestine to help establish several businesses in the beverages, construction, Fast Moving Consumer Goods (FMCG) and vehicle trading sectors. In New York, Ms. Masri worked at the Manufacturers Hanover Bank for three years. Ms. Masri obtained a Master of Science in Environmental Studies and a Master of Business Administration from George Washington University. She is actively involved in philanthropic activities and supports numerous charities and cultural initiatives as the director of the Munib R. Masri Development Foundation. 38 Annual report 2018 | 39

Board of Directors

Maen Melhem Isam Salfiti Member Member

Mr. Melhem is a member of the board of The National Bank as well Mr. Salfiti, an authority on the Jordanian economy and the banking as the general manager of the Palestinian Telecommunication sector in particular, is a board member of The National Bank on Group (PalTel). His primary objective at PalTel is to improve the behalf of Bank al Etihad. Mr. Salfiti is the chairman of Bank al group’s overall performance by enhancing customer experience, Etihad, and also serves as the chairman of the Union Financial investing in high speed telecommunication technologies, bringing Brokerage Company, the Union Land Development Corporation fiber optics to the home in several cities and delivering enriched TV and Jordan Hotels and Tourism Company. He is the vice chairman content and Internet-based entertainment services to customers. of the Union Integrated Tourism Company and serves as a member In addition, Mr. Melhem has launched Palestine’s firstoperational of the board of Zara Investment Co., Union Tobacco & Cigarettes support systems transformation project, which will assure the Co., the King Hussein Foundation, Amman Baccalaureate School, quality of PalTel’sdata services and boost customer confidence Jordanian Businessmen Association, Swiss Jordanian Business and satisfaction. Club and the Jordanian British Association. Prior to joining PalTel in 2014, Mr. Melhem worked as the general In addition, Mr. Salfiti serves on the Board of Trustees for the manager of Palestine’s leading mobile operator, the Palestine Red Sea Institute of Cinematic Arts, the University of Jordan, the Cellular Communication Company Ltd. - Jawwal. During hisfour Jordan Career Education Foundation, Jubilee School and Columbia years of service, Mr. Melhem and his team implemented a University Middle East/Research Center – Amman. He is also a comprehensive business plan that achieved top service quality former board member of the Council of Higher Education – Ministry and customer satisfaction, which enabled Jawwal to maintain its of Education and Scientific Research. position at the top ofthetelecommunication sector, despite the entry Prior to joining Bank al Etihad in 1997, Mr. Salfiti was the general of a competing mobile operator in Palestine in 2009.Mr. Melhem manager of the Union Bank for Savings and Investment for nine began his 16-year professional career at Jawwal, occupying years. The Union Bank was formed out of the Arab Finance several managerial and c-class positions including sales director Corporation, a business which Mr. Salfiti worked at as the deputy and marketing director. general manager from 1986 to 1989. The Arab Finance Corporation Mr. Melhem is currently a member of the executive committee of evolved from Mr. Salfiti’s family business Salfiti & Sons Exchange the PalTel Group. He is also a board member of the PalTel Group Company where he was the general manager from 1975 to 1987. Federation and the Golden Wheat Mills. As a sports fan, Mr. Melhem Mr. Salfiti was born in Jaffa in 1944. He obtained a Bachelor of Arts, has also headed the Federation of Sports for All since 2013. majoring in Economics from the American University of Beirut in Mr. Melhem holds a Master’s in Business Administration from 1967. Birzeit University and a Bachelor of Accounting and Finance from Hebron University, Palestine. 40 Annual report 2018 | 41

Board of Directors

Nimer Abdul Wahed Kamal Abu Khadijeh Member Minority shareholders Representative

Mr. Abdul Wahed is currently the chief financial officer of Bayti Real Mr. Abu Khadijeh is a board member of The National Bank on Estate Investment Company, Palestine´s first ideal city, Rawabi. behalf of the Palestinian Telecommunication Group (PalTel). He He has over 13 years of experience in financial management and was the deputy chief executive officer and chief financial officer auditing, which have given him extensive experience in financial (CFO) of PalTel from 2007 until 2012. Prior to this Mr. Abu Khadijeh analysis, risk management, budgeting, accounting, financial worked as the CFO of the National Beverage Company/ Coca-Cola planning, and bank accounting, in addition to his capabilities in Beverage Company in Palestine. evaluating financial targets and business plans on the long and short run.Prior to joining Bayti, Mr. Abdul Wahed worked as an Previously, Mr. Abu Khadijeh worked at the Arab Palestinian audit manager at Ernst & Young Global for seven years, in addition Investment Company, where he was appointed as financial manager to serving as a member on the boards of several Palestinian for two companies: the Medical Supplies and Services (representing companies, many of which are listed in the Palestine Securities multinational healthcare companies, such as Eli Lilly, Abbot, and Market. He holds a Master of Business Administration from Birzeit Nivea); and the Unipal General Trading Company (representing University, is a certified public Philip Morris, Procter & Gamble and other multinationals). accountant (CPA), and a member in the American Legal Accountants. Mr. Abu Khadijeh holds a Master of Business Administration from the Kellogg School of Management, Northwestern University, and a Bachelor of Accounting from Birzeit University.

Aziz Abdul Jawad Prof. Grace Khoury Independent Member Independent Member

Mr. Aziz Abdul Jawad has been a consultant for Al-Wataniya Dr. Grace Khoury is the former dean of the Faculty of Business and Insurance Company’s Board of Directors since the beginning of Economics. She is an associate professor of management and has 2012, and also acts as a board member of the company. He has also been the director of MBA program at Birzeit University in Palestine held the position of chairman of the board of directors of Al-Abraj for six years. She has over twenty seven years of experience as National Company since 2014. Mr. Abdul Jawad holds a seat on the a university professor, administrator, students’ career advisor, Board of Directors of Safa Bank and the International Chamber of researcher, management trainer and consultant at private and Commerce (ICC). In 2009, and for a period of two years, Mr. Abdul public organizations. She is also the marketing director of her Jawad was the chief executive officer of the Al-Wataniya Insurance family owned business Taybeh Brewing Company. She holds an Company, after having held the position of general manager for 15 MBA from Suffolk University, USA, and PhD in human resource years. management from Bradford University, UK. She served as a Mr. Abdul Jawad’s experience expands from 1967, when he started university council member, an academic council member and on his career at the Kuwait Insurance Company, where he held a a number of university and community committees. She obtained number of vital positions, the last of which was the deputy general certificates in project management and customer relationship manager. In 1994, he was selected as the representative of the management. She has published a number of management case Palestinian Market at the Council of the General Arab Insurance studies and research articles in several academic journals and Federation and continued until 2007. Mr. Abdul Jawad has been participated in international conferences. She is co-editor of a a board member for numerous companies and organizations, case book titled Rising to the Digital Challenge: Lessons from including the Palestinian Capital Market Authority, Al-Nokhba Mediterranean Enterprises (2005). She is co-author of “The Company for Medical Services and Consultations, Mt. David Palestinian Executive: Leadership under Challenging Conditions”, Hospital Company, and the Palestinian Road Accident Casulties Gower, UK (2012). She is also a co-editor of a book titled “Cases on Compensation Fund. In 2008, he became the chairman of the Management and Organizational Behavior in an Arab Context”, IGI, Board of Directors of the Palestinian Road Accident Victims USA (2014) in which she is a co-author of two chapters. Dr. Khoury Compensation Fund. Mr. Abdul Jawad obtained his Bachelor’s is a reviewer for a number of management journals and a member degree in Accounting from the University of Cairo. of the editorial board of The Learning Organization, Emerald. 42 Annual report 2018 | 43

Chairman’s Duties Board Meetings Attendance Policy of Board Meetings

The bank complies with the Remunerations Committee’s recommendation in respect of the attendance The chairman of the board exercises all the • Maintaining a constructive relationship between allowance of members of the board, noting that they are determined as follows: granted duties and authorities under the the management of the bank and the members applicable law in Palestine and the regulations of the board, and reinforcing an institutional • An amount of USD20,000 for the board members membership distributed by the number of meetings of the Palestine Monetary Authority, taking into culture that encourages constructive criticism except for the chairman, who receives USD30,000 for all meetings. account the separation in roles of the chairman and different viewpoints in the decision-making and general manager. process. • An amount of USD625 per session for each of the board committees, with a maximum ofUSD7, 500 per member for all committees, except for the Credit Committee with a maximum of USD 10,000. The chairman of the board has the following • Ensuring the application of governmental roles: regulations and that decisions are made based on solid ground, and reinforcing the freedom of • Overseeing and monitoring the progress of opinion and different viewpoints and discussing operations and policies set by the board to them in the decision-making process. achieve the bank’s goals and objectives. The Board Practices and Conflicts of Interest chairman also monitors the performance • Ensuring that the members of the board and evaluation for the bank as a whole in accordance shareholders receive adequate information in with the strategies, plans, objectives, policies, a timely manner. The bank’s corporate governance policy entails principles of integrity and objectivity with respect to the and budgets approved by the board. board’s practices and conflicts of interest. Accordingly, each member of the board and all key executives must disclose information related to a possible conflict of interest between them and the interest of the bank, and exert all efforts in order to ensure there are no conflicts of personal interest with the interests of the board members and key executives of the bank. Moreover, every board member and key executive shall disclose their financial and personal interest either directly or indirectly. Board Meetings In 2018, there were no cases of refraining from voting due to conflicts of interest, and no contractors transactions involving conflict of interest were carried forward under the Corporations Law and the Banking Laws. There were six board meetings held during 2018 detailed below:

Attendance Attendance Member Position (times) ratio Statements of 2018 Talal Nasereddin Chairman 6 %100 Omar Al Masri Vice Chairman 5 %83 The Board of Directors of The National Bank affirms that there are no special matters that may affect the continuity of the bank’s business, and acknowledges and confirms the following: *Samir Zraiq Member 2 %33 • All information and financial statements included in the annual report are accurate and complete. Dina Al Masri Member 6 %100 • The implemented internal control and monitoring systems on the financial reporting are effective, Salameh Khalil Member 6 %100 confirming the implementation of these systems. Kamal Abu Khadija Minority shareholders 6 %100 • The use of a framework to evaluate the effectiveness of internal controls and monitoring systems in representative the bank. Maen Melhem Member 5 %83 All decisions taken in 2018 were made by a unanimous vote by the board. Nimr Abdelwahed Member 6 %100 Isam Salfiti Member 4 %67 *Abdallah Sabat Member 4 %67 Grace Khoury Independent member 4 %67 Aziz Abdul Jawad Independent member 6 %100

* Abdullah Sabat replaced Samir Zraiq in TNB’s board of directors representing Massar International Investment Company in year beginning 2018. 44 Annual report 2018 | 45

Board Committees Board’s Committees

1) Credit Committee 2) Investment Committee

The Facilities Committee consists of four members The Investment Committee consists of five of the board and has specific written duties and members of the board and can be reinforced by members of the executive management and Credit Committee Risk and Governance Committee authorization that are approved by the board, listed as follows: concerned departments provided that the majority of the committee remains of board members. • Mr. Talal Nasereddin - Chairman • Mr. Nimr Abdelwahed - Chairman 1. Studying facilities proposals and approving The committee has specific written duties and • Mr. Abdallah Sabat - member • Mr. Maen Melhem - member facilities that exceed USD750 thousand. authorization that are approved by the board, listed as follows: • Mrs. Dina Al Masri - member • Mr. Kamal Abu Khadija - member 2. Informing the board in a periodic and thorough manner of the bank’s credit portfolio in terms 1. Reviewing all reports and studies related to • Mr. Kamal Abu Khadija – Member of its size, its developments, defaulted loans, the status of external investments, the bank’s provisions against them, and collection efforts. current investments, local and international Nominations, Remunerations and The committee is expected to inform the board financial market conditions, and all information that enables the committee to perform its Governance Committee immediately of any major developments related Investment Committee to the credit facilities portfolio. duties in an efficient, professional manner. • Dr. Grace Khoury - Chairwoman • Mr. Omar Masri - Chairman 3. Setting the credit policy, including terms, 2. Periodically informing the board of the status of the bank’s investment portfolio and all major • Mr. Talal Nasereddin - member collaterals, limits, and authorization limits • Mr. Talal Nasereddin - member for facilities in branches in accordance with changes in a timely manner. • Mr. Abdallah Sabat - member the laws and regulations of the Palestinian • Mr. Salameh Khalil - member 3. Setting the bank’s investment policy, reviewing Monetary Authority, the Audit and Risk and periodically updating it and ensuring its • Mr. Samir Zraiq - member Committee decisions and recommendations, • Mr. Abdallah Sabat - member compliance with the applicable banking laws and the bank’s standards, and to be submitted and regulations. The policy shall clearly specify • Mr. Aziz Abdul Jawad – member • Mr. Isam Salfiti – member to the board for approval. The committee is the method of making investment decisions, also responsible for reviewing and updating the authorization limits, and authorization limits of credit policies in line with developments in the all centers in accordance with the Audit and Risk economic, political and banking environment, Digitization Committee Committee’s decisions and recommendations. Audit and Risk Committee and changes in the bank’s position. 4. Approving investments including investments • Mr. Omar Masri- Chairman • Mr. Aziz Abdel Jawad - Chairman 4. Approval of marketing plans prepared by in all types of securities in accordance with the the executive management for grant credit • Mr. Maen Melhem- Member applicable • Mr. Nimr Abdulwahed - member facilities of all types. 5. Approving investments including investments • Mr. Isam Salfiti- Member • Mr. Maen Melhem - member 5. Ensuring that the executive management in all types of securities in accordance with complies with the credit policy and the the applicable authorizations specified by the authorizations determined by the board. board, and giving the board recommendations regarding investment decisions that exceed 6. Studying facilities proposals to grant or renew the committee’s authorization. facilities presented by the Credit Committee of the executive management, and making 6. Ensuring that executive management is appropriate decisions in accordance with committed to implementing investments the authorizations and limits assigned to the decision in line with authorizations and limits committee, and advising recommendations specified by the committee. for facilities proposals that exceed the committee’s authorizations in addition to the Periodicity of the committee’s meetings: bimonthly required arrangements of the board. Digitization Committee 7. Examining the status of bad debts and setting required plans to reduce them, and The Digitization Committee is composed of three ensuring the adequacy of provisions made members and reviews the bank›s digitization against them in accordance with the Palestine strategy on an annual basis, overseeing its Monetary Authority in addition to making implementation by executive management. The recommendations regarding writing off these committee examines all issues that could identify debts. strategic approaches and the bank›s technological aspects for positioning the bank alongside Periodicity of committee’s meetings: weekly technologically advanced international banks within the best practices and technologies used to achieve this goal. 46 Annual report 2018 | 47

Regulatory Committees Department to ensure integrity and objectivity • The committee submits regular reports on its in the work of the internal auditing process in work to the Board of Directors. terms of the ability to perform internal auditing and implementing tasks independently and Tasks of the Risk Committee include: 1. Nomination, Remuneration and should be present in board members or any of without bias. This is done through: the committees formed by it. Identifying and realizing all types of different risks Governance Committee 1. Provide recommendations regarding the the bank may be exposed to including credit risks selection, appointment, and termination and market risks, interest rates, exchange rates, The Nomination, Remuneration and Governance • Present recommendations to the board of the internal auditing director’s services commodity prices, liquidity risks, operating risks, Committee at TNB is composed of five members, regarding changes it deems necessary for and the budget allocated for auditing, as non-compliance risks, country risks, reputation which are nominating from members of the Board the number of board members or any of the well as specifying the department staff’s risks, and any other risks. The committee also of Directors, and it sets the policies for the bonuses board›s committees. salaries, bonuses, and annual increases. oversees the framework of the bank’s governance. of administrative and executive board members, • Set the appropriate plans to ensure replacing evaluates the board and executive managers, board members and main officials in cases of 2. Review and approving the annual audit The committee practices the following tasks: sets plans for job replacement, and specifies emergency. plan and the audit charter. remunerations for Board of Directors members • Ensure the presence of an appropriate including salaries, bonuses, and others. This • Oversee the human resources policy in 3. Setting a clear mechanism for holding environment for managing risk at the bank. committee also undertakes any responsibilities general. the director and staff of the Internal Audit This should include studying the suitability of related to the members of the Board of Directors in Department accountable. the bank’s organizational structure and the terms of continued training, access to information, • Oversee the implementation of the governance availability of qualified staff that operates technical support, in addition to overseeing policy by working with the administration and 4. Observe the extent to which management independently to manage basic risk facing the implementation of the governance policy the audit committees. is responsive to the committee’s the bank according to a clear system for risk framework in accordance with the governance recommendations and the results at which management, and that this system provides manual and the instructions issued by the Palestine • Provide the board with reports and it arrives. the minimum levels of the following: Monetary Authority and the following tasks: recommendations based on results attained during the implementation of its tasks including 5. Review reports prepared by the Internal 1. Availability of suitable monitoring of risk • Provide information and summaries on the evaluating the extent to which the bank is Audit Department and monitoring the by the board and top management. background of important topics about the bank committed to the bank governance manual and process of rectifying violations. to board members when requested to do so, proposals to amend the manual in order to be 2. Identify, measure, and control all risk compatible with best practices. • Oversee the bank’s commitment to legal and affiliated with banking activities. and ensure that they are continuously aware organizational requirements. of the most recent issues related to banking. 3. Find suitable means to reduce the levels To achieve this, TNB encourages its board • Evaluate the performance of the Board of • Coordinate with the Risk Management of risk and the potential losses resulting members to attend seminars and events that Directors on a continuous basis. Committee to affirm the bank’s financial thereof. afford them the opportunity to meet local and Periodicity of the committee’s meetings: Two position and performance. international institutions and companies. meetings per year 4. Maintain the necessary capital for • Review notes stated in the Palestinian Monetary confronting risk. • Recommend awards and bonuses (including 2. Audit and Risk Committee Authority’s reports and monitor the measures the monthly salary and other benefits) taken to ensure that they are implemented, and • Review the bank’s risk management policies for the general manager and review the The Audit and Risk Committee is composed of submit recommendations regarding them to and strategies before submitting them for remunerations (including salaries) granted to three members from TNB’s Board of Directors. the Board of Directors. approval by the board. The bank’s executive executive management members. All committee members must have the academic management is responsible for developing • Review the reports prepared by the Compliance qualifications and practical experience in the fields these strategies in addition to developing • Provide recommendations to the board Controller at the bank and follow up on his of accounting and financial management. The management policies and procedures for regarding the level, components, and commitment to the work procedures manual, committee also undertakes the tasks and duties different types of risk. remunerations for the chairman and members and the extent to which the report includes all stipulated in the laws, legislations, and instructions of the board. work aspects in accordance with the relevant of control authorities in addition to the best • The Risk Department’s structure and the requirements of the Palestine Monetary process of developing it by the bank’s executive • Ensure that the bank›s bonus policy guarantees practices and directions of the Basel Committee. Authority with the purpose of achieving the management is decided and reviewed by the that bonuses and salaries offered by the bank The committee undertakes the following tasks: highest levels of compliance with the laws, Risk Management Committee and approved by are sufficient to attract qualified people and • Provide recommendations on nominating an instructions, regulations, and proper banking the board. to retain them in accordance with bonuses practices. and salaries offered by similar banks in the external auditor and specifying his fees. It evaluates the external auditor’s independence • Observe and accompany the rapid marketplace. • Implement a system that permits staff and objectivity and reviews his plan to ensure developments and increasing complexities members to confidentially report their that may affect risk management inside the • Ensure that the bonuses and incentive policies that it includes all the bank’s activities. concerns regarding potential violations in a bank and submit periodic reports to the board are compatible with the instructions of the • Review the bank’s interim and annual manner that makes it possible to verify these about those developments. Palestinian Monetary Authority and TNB›s violations independently and to follow up on internal bylaws, in addition to performing a financial statements and discusses them with management and the external auditor them without being punished by their superiors Periodicity of the committee’s meetings: Bimonthly periodic evaluation of the policy to ensure that or mistreated by their colleagues. The Audit its objectives are achieved. in addition to the provisions and estimates related to them. Committee investigates and verifies the • Prepare the standards to be approved by the remarks it receives through the mechanism board of the conditions and qualifications that • Directly supervise the Internal Audit approved by the board. 48 Annual report 2018 | 49

Executive Management as of December 31, 2018

Mr. Ahmad Hajhasan Mr. Assaf Bleidi Chief Executive Officer Assistant General Manager for Information Technology Mr. Ahmad Hajhasan has served as the chief executive officer of The National Bank since 2010. Under his management, TNB Mr. Assaf Bleidi has been the assistant general manager for witnessed several notable achievements and was recognized as Information Technology and Support Services at The National the fastest growing bank in Palestine and the Middle East for the Bank since 2011, in addition to that Mr. Bleidi is the manager of the year 2014. He was recognized as one of the 50 most influential digitization department and the project manager for implementing financial executives in the Middle East for the year 2016 according International Financial Reporting Standards IFRS9. to Global Finance Magazine. Mr. Hajhasan is also a member of the In 2014, he was responsible of implementing the Temenos T24 Board of Trustees of the Arab American University, and a board Banking system, which was successfully launched in early 2017. He member of MEPS Palestine. Mr. Hajhasan served in several has been with TNB since its establishment in 2005, starting off as significant positions, such as the general manager of Securities the manager of the Information Technology Department. In 1995, Management of the Palestinian Capital Markets Authority, in and for ten years, he held the position of manager of the computer addition to other senior positions in the Palestinian Monetary center with the Ahli Jordan Bank. Mr. Bleidi holds a Bachelor’s Authority, including the head of the Reserve Management Division. degree in Computer Science from Jerusalem University College. He started his career as a lecturer of finance and accounting in the Arab American University in Jenin. Mr. Hajhasan holds a Master’s degree in Finance and Accounting from Bradford University, UK, in addition to a postgraduate degree in Financial Markets from the Mr. Ghassan Jayousi Arab Academy of Finance and Banking Studies in Jordan as well as a Bachelor’s degree in Business Administration from Birzeit Assistant General Manager for Banking University. Operations

Mr. Ghassan Jayousi is currently the assistant general manager for banking operations at The National Bank, and has been Marwan Muzher instrumental in implementing the bank’s strategy since its establishment in 2005. He previously worked at Cairo Amman Deputy Chief Executive Officer Bank as an auditor responsible for a number of departments and branches with a focus on operations. Mr. Jayousi holds a Bachelor’s degree in Finance and Accounting from the University of Algeria. Mr. Marwan Muzher serves as the deputy chief executive officer of The National Bank, a post he has held since 2012. Mr. Muzher is considered one of the founders of The National Bank and also serves as a lecturer for the Master’s program in Business Administration in Birzeit University. Mr. Baha Muslih Mr. Muzher held several positions in the bank, serving as the Assistant General Manager for Credit assistant general manager of strategic and financial affairs in Al Rafah Microfinance Bank in 2011, and prior to that as an auditor for Facilities KPMG, starting his career in at the Arab Bank assuming several positions. Mr. Muzher holds a PhD in Strategic Management from Mr. Baha Muslih is the assistant general manager for credit facilities International Personnel Academy in Ukraine, and holds a Master’s at The National Bank. Before assuming his current position, he degree in Business from Birzeit University where he also received was the investment finance manager at the Arab Islamic Bank for his Bachelor’s degree in Accounting. five years, after which he moved to the Egyptian Arab Land Bank as the credit executive manager. He joined TNB in 2012 as the banking services group manager .Mr. Muslih has a Master’s degree in Financial Management from the Arab Academy for Financial and Banking Sciences in the Hashemite Kingdom of Jordan. 50 Annual report 2018 | 51

Executive Management as of December 31, 2018

Mr. Luay Hawash Mr.Saeed Shabaneh Assistant General Manager for Retail Group Executive Director of VIP Clients Mr. Saeed Shabaneh has been the executive director of VIP clients Mr. Luay Hawash is the assistant general manager for the Retail and assistant general manager in The National Bank since late 2016. Group at The National Bank. He was previously the branch manager He previously worked as the executive director of VIP clients at Al- for the central and southern districts at the Arab Bank for eight Quds Bank for four years and had a prominent role in increasing the years. During his tenure at the Arab Bank, which spanned from bank’s market share in terms of deposits and growth. Prior to that, 1998 to 2016, he occupied a number of positions, including director Mr. Shabaneh assumed several senior positions including branch of Credit Facilities and Collection Departments for Palestine, as manager of Al Masyoun branch in Jerusalem Bank, Credit Control well as the supervisor of the Corporate Facilities Department. Department manager, and Collections Department manager in Mr. Hawash holds a Master’s degree in International Studies from the Arab Islamic Bank, starting his career at the Bank of Jordan, Birzeit University, and a Bachelor’s degree in Economics from the where he held several positions. Mr. Shabaneh holds a Master’s same university, in addition to a certified branch manager degree degree in International Studies from Birzeit University, where he and a certified trainer degree from the Arab Bank Amman. also got his Bachelor’s degree in Business Administration.

Mr. Ghassan Hamdan Mr. Rateb Bassem Muheisen Internal Audit Department Manager Legal Consultant

Mr. Ghassan Hamdan is the director of internal audit and assistant general manager at the National Bank. He has had a prominent role in establishing the bank since 2006 when it was known as Al Rafah Microfinance Bank. Prior to that, Mr. Hamdan held several regional positions in the Amman Cairo Bank in Palestine for 12 years. He began his career, becominginspectors team leader and then internal audit director. Mr. Hamdan holds a Bachelor’s degree in Accounting for Baghdad’s University, Iraq, in addition the ISO Quality Auditor Certification, and has lately acquired the Financial Controller and a Certified Banker from the Ministry of Justice in Palestine. 52 Annual report 2018 | 53

• Studying any proposed product in regard of the risks related to it and giving recommendations. Regulatory Committees Exchange Rate Risk They are the risks arising due to the bank’s • o Monitoring the classifications of activities in foreign exchange transactions and / or corporations and individuals based on the risks arising from fluctuations in exchange rates applicable credit rating procedure. Risk Management Policy These reports address all types of risks faced by and / risks arising from revaluation of currencies the bank and the bank’s position in their regard. based on floating exchange rates. Exchange rate Liquidity Risk An independent committee of the board is The risks faced by the bank can be summarized as risks can impact the bank’s assets and liabilities Liquidity risk refers to the risk that arises from responsible for managing risks related to the the following: values and could lead to significant losses. the bank’s inability to meet its financial obligations bank’s various activities, including measurement Foreign exchange risk is the current or future in due time. Liquidity risk is managed through of risks and continuous monitoring. Risks are Operational Risk: exposure of profits and capital resulting from the diversification of sources of funds, managing managed and controlled within specific limits exchange of reversing the exchange rate of assets and liabilities of the bank and matching their and rations that are approved by the board of the Operational risk is risks of losses due to the inability currencies. maturities, and maintaining a reasonable balance Palestinian Monetary Authority, and the internal of departments and branches to achieve their goals Foreign exchange rate risks could arise in two of cash and other financial instruments including controls and safety procedures are tested for their due to events disrupting their operations resulting cases: those that are readily realizable. The bank also efficiency to ensure minimizing negative impacts from people, systems, or external sources or monitors its liquidity position periodically in on the bank’s activities. events, including disruptions in the information 1. Incompatibility between the bank’s assets system (documentation, processing, or accounting and liabilities in different currencies for each accordance with the regulations of the Monetary Additionally, the management and the Risks transactions of financial activities), or failure in currency (including off-balance sheet items) Authority that specified ratios of deposits that must Department analyze the bank’s financial statements kept at all times with minimum limits. Liquidity internal controls that could lead to unexpected 2. Mismatching of currency cash-flows. through the Assets and Liabilities Committee, and losses. Therefore, these risks are concerned position and rations specified by the Monetary assesses various risks and makes the necessary with human error, system failures, or inadequate The bank remains exposed to these risks until these Authority are also monitored by the Assets and decisions required to manage them in line with the procedures and controls. positions are closed. The mismatching could occur Liabilities Committee. management’s expectations of adequate profits from different sources such as foreign exchange The bank also must constantly match the maturities while maintaining reasonable and controlled levels The bank consistently works on minimizing the transactions, or any other service or transaction of assets and liabilities to face this risk, in effort of risk. occurrence of these risks to the best of its ability or investment. The extent of the risk depends on to ensure the availability of necessary liquidity or through ensuring the soundness and robustness of the extent of possible fluctuations in exchange The instructions issued by the Monetary Authority readily realizable financial instruments to meet the control policies and procedures including the rates, and size and duration of exposure in foreign are implemented regarding ensuring the bank’s obligations including withdrawal of deposits or any separation of authorities and bilateral controls of currencies. ability to handle risks through stress testing activities. other short-term or long-term liability. scenarios applied to the bank’s information over Foreign exchange positions are monitored daily a period of time, and measuring the impact and and prevention strategies are implemented to setting appropriate plans addressing these risks Market Risk ensure that foreign exchange positions are within accordingly. The department also implements the Market risk arises from changes in interest and limits approved by the board and compliant with instructions of the Monetary Authority regarding exchange rates. In this context, the bank works on the Monetary Authority regulations. Basel II requirements that are meant to ensure controlling these risks through the diversification the bank’s adequate capital capability to contain of its investments and following up market risks Stock Prices Risk any possible risks. The bank also reviews the through periodical reports that are produced by accuracy of procedures followed for the Internal concerned departments which are reviewed by Stock price risk results from changes in the Capital Adequacy Assessment Process (ICAAP) in ALCO. fair value of investments in stocks, and the order to ensure that bank’s capability of facing all bank manages those risks through diversifying types of risk and the extent of its impact. Moreover, investments across various economic industries Interest Rate Risk the bank is working on applying the IFRS9, which and geographic regions. aims to protect the bank from credit risks since Interest rate risk refers to losses arising from granting the credit and not at the onset of default fluctuations in interest rates that could result Credit Risk as it was previously, reinforcing the quality of in impact to the bank’s cash flow or fair value of its financial instruments. The bank is exposed to Credit risk refers to the risk that the other party credit procedures and clients, thereby reducing in financial transactions will not be able or willing the associated risks of default. interest rate risks as a result of time differences between the re-pricing dates of assets and to fulfil his obligations to the bank which may Hence, the risk policy is based on preventive actions liabilities, which are systematically monitored result in losses. The bank mitigates credit risk rather than corrective actions; the new IFRS9 will by the Treasury Department and the Assets and through limits of direct credit facilities (retail and further reinforce this methodology. Accordingly, Liabilities Committee, which includes the Risk corporate) and the credit facilities grated to each the risk policy and methodology are based on Department as a member. sector and region. The bank also monitors credit prevention in line with the implementation of Basel risk and constantly assesses the financial positions II requirements in regard of the second section The bank measures interest rate risks through of clients in addition to using collateral. The bank of supervisory review. In order to do so, internal lower and higher limits of interest rate changes in has the following policies to mitigate credit risk: controls are monitored and periodically reported specified periods of time, in addition to re-pricing assets and liabilities using the risk strategies. • Reviewing credit concentrations to ensure by the Risk Department to the board committee there are no excesses. after being reviewed by the executive management. 54 Annual report 2018 | 55

Compliance with Governance Guidelines Control and Monitoring Systems

The National Bank is committed to the highest its objectives and realizing various benefits for The bank is committed to maintaining effective Committee. The bank is responsible for the regular standards of governance. This is evidenced by stakeholders, including minority shareholders. use of internal and external audit and compliance rotation of the external auditor, being accredited our own guidelines for governance that comply The governance system provides detailed, accurate officers, and seeks to maintain an effective by the Palestinian Monetary Authority with the with the latest international and local standards and timely information regarding major aspects of regulatory system that ensures the integrity of necessary professional license to practice its in this regard, and is currently being updated to the bank’s and the board’s responsibilities and the the bank’s activities by ensuring the independency duties as it is considered one of the control systems comply with the Standard Guidelines issued by the duties of different board committees towards the of the regulatory systems in their activities and ensuring the integrity of the bank’s financial Palestinian Monetary Authority and the related bank and its shareholders. their direct contact with the board and board reports and providing a fair opinion regarding its committees. The bank realizes the importance of financial statements. instructions of the Palestinian Monetary Authority In this regard, The National Bank is committed to an effective audit department to reinforce internal to be approved the board. implementing sound governance practices and The bank ensures that written policies for all control systems that support comprehensive The main important aspects of the Governance complying with highest standards of efficiency and banking activities will be circulated at all managerial banking controls as the first line of defense. The Guidelines of The National Bank are laying out accuracy in its activities in line with the Palestinian levels and will regularly review them to ensure the compliance department ensures monitoring and organizational structures and updating its policies Monetary Authority instructions that are consistent inclusion of any amendments or changes in laws, compliance in the bank’s different departments and procedures and implementing principles of with the latest international best practices regulations, and any other matters related to the to implementing the related law, regulations and disclosure in line with governance requirements, and in accordance with the Basel Committee bank. instructions, and reporting to the board’s Audit including complying with business ethics, due to recommendations related to governance. the importance of protecting the bank’s interests The bank also puts great effort to meet the needs and all stakeholders, consequently maintaining the of the Palestinian community by providing banking bank’s reputation and performance. services in the latest modern and sound methods, Internal Audit The relationship between the bank’s management, ensuring they are provided in a proper manner represented by its board and executive to different stakeholders. Additionally, the bank management, and the shareholders is based upon participates in supporting different social activities The bank realizes the importance of an effective access to all bank records and documents, a framework that ensures the implementation of reflecting its identity and loyalty to play its role in Internal Audit Department to reinforce internal and unrestricted lines of communication with sound management and governance in achieving supporting the community. control systems that support comprehensive officials or employees in all departments and banking controls as the first line of defense, and branches of the bank. its role in achieving the bank’s objectives under • Provide added value to the management Disclosures and Transparency its supervision through a structured systematic and stakeholders by producing internal approach to evaluate and improve the effectiveness audit reports that focus on opportunities for of risk management, monitoring, and reinforcing improvement in performance, highlighting The bank continuously seeks to maintain the highest • Disclosing information providing significant governance. The bank ensures that the Internal the risks that may hinder the management or levels of transparency towards its shareholders, data regarding its activities to each of the Audit Department has a sufficient number of the board or management from achieving the clients, and market playersby disclosing accurate Monetary Authority, shareholders, clients, qualified trained personnel that are adequately specified objectives. adequate and timely reports in accordance with other banks, and the general public, with rewarded. The Internal Audit Department is • To ensure compliance with the bank’s the international financial reporting standards, a special focus on issues that may raise authorized to access any information or contact internal policies and standards, and the the applicable Palestinian Monetary Authority concern for shareholders. The bank discloses any employee, and all other authorizations that related international procedures, laws, and regulations under the applicable banking laws this information periodically through easily enable them to perform their duties as required. regulations. and related legislations. The bank also performs accessible portals. The functions and duties of the department are as follows: • To ensure effectiveness and efficiency of comprehensive studies on the changes in • That the annual reports include adequate and internal control systems, including the used international practices of transparency and useful information that informs investors, • Clearly define the authorizations and information technology security and control financial disclosures. Additionally, the bank is depositors and other stakeholders of the responsibilities of the Internal Audit systems, and efficiency in providing accurate committed to the following: bank’s status. Department in a manner that ensures its data and information at the required level of independence and objectivity within the audit • That the disclosure procedures are clear, • Maintaining lines of communications with comprehensiveness and reliability in a timely charter approved by the board and circulate it continuous, and accessible to all market regulatory authorities, shareholders, manner, and maintaining all assets and funds to all employees. players for comparison, and that information depositors, other banks, and the general owned or overseen by the bank. is disclosed through various methods that are public. • The Internal Audit Department reports to • Evaluate the general performance of the bank easily accessible and at low cost. the board’s Audit Committee all findings and its branches, and their implementation • Disclosing all information of relative resulting from their visits, investigations, of the approved plans and programs of the importance in a timely manner, ensuring that recommendations, and follow-up procedures. bank, and the extent of their efficiency and information reaches all concerned parties. • Prepare and implement the annual audit plan effectiveness, and to give recommendations based on the risk-based audit methodology and suggestions that could enhance its after being approved the Audit Committee. performance. • Unconditional, unlimited, direct and quick 56 Annual report 2018 | 57

External Audit Compliance The bank is committed to ensure regular the Audit Committee without the attendance rotation of the external auditor, and takes into of the executive management at least once consideration that the selected external auditor annually. The bank is committed to complying with all regulatory laws and the instructions issued by the Palestinian must be accredited by the Palestinian Monetary • Submitting an annual report to the bank’s Monetary Authority and the Palestinian law. It continuously works on updating its internal policies and Authority with a practicing license granted by the general assembly, stating within it that the procedures to be in line with the new issues of related authorities of the bank, and then proceeds to related authorities, and that it is not granted any reviewing and auditing activities of the bank implement them. The bank also follows up the best international practices to maintain its reputation among direct or indirect facilities from the bank against and its accounts were conducted in compliance local and international banks. their personal guarantee including on behalf with the IAS, and expressing their fair opinion The Compliance Department is responsible for examining and evaluating the internal policies and procedures of their spouses, children, or any related entity regarding the financial statements for the approved by the board and complying with the regulator’s laws and regulations, assessing risks related to that they are partners in separately or jointly for period audited, and that they were prepared in violating compliance regulations and the impact of this violation. In case any violations were discovered, it a percentage more than 5%, or members in the accordance with the IFRS and IAS. is to be followed up and the rectifying measures are to be implemented. board, with no direct or indirect benefit from the • Attending the general assembly meetings and bank or any of the affiliated companies, and to not The Compliance Department’s duties of issuing policies and procedures require detailed information from answering any questions by the shareholders. be a manager, employee or clients of the bank or clients and continuous updates of the client information at the bank to be done by branches on an ongoing the banks affiliated companies. • Presenting a report to the Monetary Authority basis. These information and updates are required to protect the bank’s interests, shareholders, and clients and a copy to the board within two months from especially from any legal repercussions that may result in changes in the rating of the clients or the bank Duties of the External Auditor: the end of the financial year. The report should within non-compliant entities lists. • Performing his duty according to the terms and include the following: The Compliance Department at The National Bank works persistently on monitoring accounts and extent conditions that regulate the auditing profession, 1. Any violations of the bank laws or any other of accuracy in the provided information for each account at the branches, and the extent of the branch’s and complying with the international auditing applicable regulations committed by the bank commitment in providing the documents related to the profession and income. Anti-money laundry standards, and the Code of Professional during the audited year. procedures are implemented by examining a number of periodic reports accurately, then analyzing Conduct in Auditing. 2. The auditor’s opinion on the adequacy of the some client accounts and comparing them to the nature of their professions and incomes. Thereafter, • Auditing the financial statements and bank’s internal control systems. communications with the related branches and the management are made to ensure the accuracy of client’s accounting records of the bank consisting with data. High-risk accounts are monitored, and approvals have to be secured before opening any account in 3. The auditor’s opinion on the adequacy of IFRS and IAS. line with the bank’s policy. There were no suspected cases in 2014. provisions to meet potential risks related to the • Complying with the minimum disclosure bank’s assets or liabilities. The Compliance Department is also responsible for receiving client’s complaints and suggestions, in order requirements for the financial statements as to achieve the highest level of client satisfaction regarding the provided banking services. The Compliance 4. Verifying the auditor’s non-reserved opinion issued by the Monetary Authority. Department receives complaints and works on resolving any issues in line with the regulations and within regarding the information obtained during the • Full confidentiality under the professional the specified period of time. audit. rules of conduct. • The Audit Committee shall be provided with a copy of its report, and conduct a meeting with Foreign Account Tax Compliance Act (FATCA)

The bank is committed to implementing the FATCA gradually and within the specified timeframe. FATCA is an American law with the aim of reinforcing tax evasion by American tax-payers through non-American financial institutions and foreign investments instruments. The FATCA is applicable to all clients whether individuals or corporations according to the following categories: • Clients who hold an American nationality whether by birth, citizenship or naturalization. • Clients who hold an American Green Card / residency. • Non-American entities owned by American/s by majority. As for FATCA, The National Bank is officially registered to comply with the American tax compliance laws. The bank prepared a brief and work plan to amend all the bank’s systems to be compliant with this law, and the forms for opening accounts and updating client data were amended to be in line with the law that requires all new and outstanding clients of the bank to fill the approved citizenship forms, signing them and presenting them with the remaining documents required to open an account. 58 Annual report 2018 | 59

Anti-money Laundry and Combating Terrorism Financing (AML and CTF) Qualifications and Training Policy The National Bank is committed to working within the legal frameworks related to AML and CTF based on the Palestinian Law #20 updated in 2015. The bank also implements the related instructions and regulations issued by the Financial Follow-up Unit in the Palestinian Monetary Authority and the Financial Action Task The National Bank believes in the importance enhancing their qualifications and their banking Force. The bank issued and approved a policy dedicated to combatting these issues and preventing any of developing employee skills and knowledge of knowledge, and reinforcing values of business possible transactions that could be done through the bank, especially in light of the increasing dangers of all positions. Accordingly, the Human Resources ethics in accordance with the bank’s vision and money laundry and the different modern methods of these transactions with the use of advanced banking Department established a new unit dedicated to ambitions. and financial technologies. All these efforts of AML and CTF were enforced to maintain the bank’s reputation training building capabilities, to instil a culture at the local and international levels. The bank established an independent AML unit in accordance with of learning and constant development, as limited Training and Rehabilitation Policy the instructions of the Palestinian Monetary Authority that is responsible for preparing periodic reports trainings and overlooking the importance of The process of building and developing the regarding measures taken to prevent this problem, and follows up financial and banking activities to ensure developing the bank’s employees would result branch compliance with the related considerations by reviewing procedures and activities of branches and capacities of the bank's staff is based on the in decreased productivity and limiting bank and singular importance the bank presents to upgrade assessing their compliance with AML instructions. If there are any suspected activities they are reported to employee development. the concerned authority according to the Palestinian law, which is the Financial Follow-up Unit. its services and methods of delivering them to In 2017, the Training and Building Capabilities Unit clients. In order to develop the capacities of the workedon reinforcing the training culture among human cadre for the purpose of maintaining a high level of efficiency in providing these services, the Know Your Client (KYC) Database employees by providing them with appropriate skills to enrich their knowledge and experience, bank adopts a continuous development policy for its which enables them to perform their duties and staff in order to increase the level of satisfaction of encourage them to enhance their performance. The its customers and the beneficiaries of its services. In accordance with the instructions of the Palestine Monetary Authority and AML and CTF Law No. 20 of 2015, unit was keen on developing employee behaviors and in order to ensure the best practices in this regard at the local and international levels, the compliance The bank has developed a training plan for its staff by providing them with the appropriate training and AML/CTF departments monitor compliance with the procedures related to client information before based on individual needs, which aims to build and programs related to their professional capabilities. and after opening accounts, the method of documenting these accounts, the purpose of opening accounts, develop their knowledge and technical skills in Moreover, one of the major objectives was to and rating them according to the estimated level of risk. This is in effort of indicating the general outlook for order to reinforce their response to the interests provide employees with the skills that are in line clients’ nature of activities, and reinforces the effectiveness of control procedures, in addition to enhancing and needs of clients. This ensures that the return with the bank’s strategy and the new organizational the decision-making process. on investment of these services is maximized. The structure, in addition to enhancing their training plan reflects the bank's strategy, vision, professional performance and providing them with and mission, as well as the needs of different the professional requirements needed to advance functional levels in a manner that connects training Banking Secrecy Provisions in their careers and to become responsible for new activities with practical returns in terms of the duties and higher authorizations in line with each nature of the service and mechanisms of delivering of their capabilities and their professional career, it and not as an absolute activity. The National Bank abides by the provision of bank secrecy through the approved policies, which are circulated as seen appropriate by the management. to all employees, regardless of their position. It is prohibited to give any data, information or statements In the same context, when creating the plan, the In 2017, there were 62 training activities, 38 of Human Capital Department considered the human about client accounts and personal data available in bank records, whether directly or indirectly, unless which were for the employees at the headquarters there was a written approval previously given by the account holder or by a decision of a competent judicial cadre as an image of investment that is reflected and 24 for branches employees; 497 employees in the minds of clients, and that the continued authority under the Palestinian law or the regulatory authorities accredited by the Palestinian Monetary participated in those activities, 111 of which were Authority. development of its capacities contributes in an employees in the headquarters, and 386 of the unlimited manner to increasing client satisfaction, branches employees. The training and development therefore reinforcing returns on investment. The field of focus in 2017 was on positions that required training plan, as one of the foundations of the dealing directly with clients; therefore, the direct human cadre and its first incentive in development, sales team had more than 200 hours of training was connected to competencies and building on including all banking programs, in addition to them. an internal training program titled “Banking Orientation” for fresh graduates for more than 120 In 2018, through the Human Capital Department, the hours of training. bank implemented 89 training activities distributed over different functional tracks, including 49 that In addition to aforementioned programs, awareness targeted staff at the bank’s headquarters, and 40 workshops were conducted related to The National training activities that targeted branch staff. Six Bank’s Information Security Project for all bank hundred and thirty staff members participated in employees, as well as awareness briefs that these activities, including 170 from the head office were sent to all employees about different topics and 460 from various branches. related to information security. The main focus was engaging the employees in different activities 60 Annual report 2018 | 61

Also in 2018, training and development were and exhibitions, contributing to refining their Remuneration and Bonuses Policy concentrated in the business sector and reinforcing knowledge and skills. the knowledge of branch staff in banking products The Human Capital Department, as part of its (product knowledge) in addition to training new staff The remuneration and bonuses policy was set 3. Incentivizing and giving special treatment to members and newly appointed staff on the bank's efforts to reinforce the gender-sensitive banking services, trained a number of employees in gender for The National Bank employees in line with the employees who have put efforts in achieving products and services, through 300 theoretical and Employees Affairs System and in accordance with the bank’s objectives on different managerial practical training hours. equality in the workplace so that banking services can later respond to gender needs. Gender has the related Monetary Authority instructions. levels. Training programs were held in administrative been adopted as a training program for staff. The objectives of the remuneration and bonuses 4. Linking employees’ bonuses with their and leadership skills for branch managers and During 2018, a number of TNB staff members policy are as follows: contribution in achieving objectives and the executives, providing them with skills related to bank’s overall performance. increasing service quality, excellence in client participated in a fellowship program with Al- 1. Retaining employees of special competencies service, in addition to a number of specialized Etihad Bank in Jordan, receiving training at and expertise, especially when recruiting from 5. Incentivizing all the bank’s employees to training activities and programs for the control various departments including empowering bank other banks. participate in activities related to the bank’s departments. Managers and staff members of employees to examine the bank's procedures and operations. these departments, including the Compliance mechanisms in order to provide them with new 2. Attracting employees who have the necessary Department, the Risk Department, and the expertise. skills, competencies and knowledge to perform 6. Determining the remuneration policy for board banking operations. members. Internal Audit Department, received professional The Human Capital Department maintained its certifications upon completion of the programs. contact with staff members and held periodic The IT sector received special attention in 2018, meetings with them to discuss career and with the Banking Operations Department and the replacement plans. Issues related to the bank's Banking System Department receiving specialized products and services were discussed and their training activities delivered by external trainers suggestions were taken into consideration, General Policy or through international workshops, conferences providing them with feedback.

1. Bonuses are determined in accordance with consideration. the board’s Remuneration Committee for all employees depending on the bank’s overall 5. Bonuses for the general manager and assistant Administrative Information results in comparison with the estimated general managers are determined by the board and behavioral technology budget and the performance of the banking based on the bank’s overall results and their skills, and banking sector as a whole. key performance indicators related to each of preparing and operations their positions, which are set out by the board’s qualifying new 15 170 20 45 2. Bonuses are granted annually by Remuneration Committee. employees Training Participants Training Participants recommendation of the bank’s Evaluation Courses Courses Committee and after the approval of the board’s Remuneration Committee.

Control, Banking 3. The bonus amounts should be consistent to the internal audit, operations overall performance of the bank. compliance and risk 4. The managerial levels and level of risks 12 20 42 395 related to each position should be taken into Training Participants Training Participants Courses Courses 62 Annual report 2018 | 63

Employees of the Bank Academic Qualifications of Employees

As of December 31, 2018, there were 592 employees distributed among the headquarters and branches as follows: The National Bank is proud of its youthful human capital that is lively and works constantly to invest in it, develop it and sustain it with scientific qualifications of all fields. The academic qualifications of Headquarters / Ramallah Deir Jarir Rafidia employees as of December 31, 2018 was as follows: 271 8 24 PhD Master

Ramallah Hebron Aqraba 1 28 21 26 9

Masyoun Bethlehem Hizma Bachelor Diploma 19 19 9 456 35

Al Ram Dura Platinum High school and below 16 13 9 72 Al Maydan Jenin Rawabi 27 21 10

Jerusalem Nablus Arraba 23 27 10

Sinjel Tulkarem Total 10 20 592 64 Annual report 2018 | 65

Bank Shares Owned by Board Members and their Relatives as of 31-12-2018 Benefits and remuneration of the Executive Management (in USD)

Number of Number of shares Share of bonuses and related expenses for the executive management 1,500,160 Member Position shares owned by owned personally relatives General manager 415,108 Talal Kazem Abdullah Chairman 50,000 6,405,667 Nasereddin Executive management 1,085,051 Omar Munib Masri Vice Chairman 2,400,000 18,654,803 Share of end of service expenses for the executive management 121,062 Dina Munib Al Masri Member 50,000 General manager 33,963 Isam Halim Salfiti Member - 7,500,000 Nimr Mohamed Samir Nimr Executive management 87,099 Member 1,050 - Abdul Wahed Board expenses 300,000 Grace Khoury Member 50,889

Aziz Abdel Jawad Member 50,000 Auditor:

Kamal Abu Khadijeh Member 50,000 Ernest and Young Ramallah – Al Masyoun\ - Padico House - 7th floor Phone number 02-2421011 P.O. Box 1373 Ahmad Ragheb Nader Hajhasan General Manager 19,536 11,500 Assistant General Manager Auditors Fees Assaf Mahmoud Mustafa Bleidi 2,766 - Support Services Secretary of the Board and Auditor’s fees amounted to USD 177,979 in 2018 Rateb Basem Rateb Muheisen 1,500 1099 Legal Councilor Total 2,675,741 32,573,069 Bank’s Shares Trading Activity Shareholders as of December 31, 2018 reached 9,177 while the transactions volume in 2018 amounted to USD 6,787,730 divided by 3,512,272 shares. The number of contracts in the same period were 711.

Lowest Price 2018 Highest Price 2018 Closing Price 2018 Closing Price 2017 Change %

USD 2.00 USD 1.62 USD 1.70 USD 1.84 % -7.61 USD Consolidated balance sheet items 2018 2017 Direct credit facilities 21,500,568 25,201,350 Profit And Loss Of Shareholders Rights And Securities Prices Deposits 27,709,241 27,474,268 2011 2012 2013 2014 2015 2016 2017 Cash margins 6,240,951 4,409,941 Consolidated income statement items Net profit after tax 568,262 2,021,100 3,600,243 4,438,380 5,441,591 7,402,240 9,204,749 Distributed profits Credit interest and commissions 1,624,722 1,177,815 %0 %0 %0 %0 %5.00 %5.00 %5.00 (cash) Debit interest and commissions 610,619 410,290 Distributedprofits %0 %0 %0 %0 %0 %0 %0 Off-balance sheet items (stock) LGs and LCs 4,913,991 5,314,277 Shareholder rights 29,875,642 51,321,193 54,966,018 80,010,532 89,819,078 92,495,563 97,567,177 Securities closing Unutilized credit limits 8,582,434 5,371,801 0.77 0.90 1.17 1.29 1.59 1.90 1.84 price 66 Annual report 2018 | 67

Risks There are no possible risks of significant impact to which the bank is exposed resulting from the past year. Corporate Social Responsibility

The National Bank has a singular view of social responsibility that goes beyond donating a percentage of its net profit to serve certain sectors of society. Rather, based on its role in the Palestinian economy, it Fines And Penalties Imposed On The Bank During 2017 has made it a priority to drive economic growth forward and serve all segments of society by developing The fines imposed on the bank during 2018 amounted to USD 61,403 products that cater to the real financial needs of each sector, in addition to its responsibility to foster environment sustainability, one of the main pillars of its social responsibility strategy, thereby providing a comprehensive set of products that contribute in the growth of the Palestinian community in a sustainable effective manner. The bank's social contributions in 2018 according to its consolidated financial statements, amounted to Control of the Bank $711,309 divided over the following sectors: There are no entities controlling the bank directly or indirectly. Education Health and Environment Relief

Concentrations Of Major Suppliers Or Clients There are no local or international suppliers or clients that make up 10% of the bank’s purchases or sales 93 17 19 of the bank. 150,615.75 119,437.29 174,345

Privileges Creativity and Youth Women Empowerment Development There are no governmental privileges or immunities for the bank or any of its products under the law, regulations or others. There are no patents or franchises acquired by the Bank. 13 13 46 9,030.00 37,776.20 184,437.61 Non-recurring Operations There has been no financial impact of non-recurring operations during the financial year that are not within the bank’s core business. Sports Culture and Art Childhood 22 12 4 20,930.00 8,537.39 2,800.00

Total Care for the Handicapped 244 711,309 5 3,400.00

Partners Contribution Sum

The above data according to the audited financial statements 68 Annual report 2018 | 69

Women Empowerment

For the fourth consecutive year, empowering Palestinian women represented an important area and a fundamental pillar of the bank’s corporate social responsibility program. TNB has allocated a good part of its corporate social contributions to women’s empowerment, which is directly in line with its strategy since the launch of the Hayati program that aims to financially empower women. These contributions to empower Palestinian women included a charity event to support disadvantaged female university students and to raise awareness about the importance of the early detection of breast cancer during October’s Pink campaign that focused on the Jerusalem governorate, in addition to honoring working women on the International Women’s Day, as well as numerous contributions through TNB’s support of women’s education.

Awareness campaign about the importance of early breast cancer detection in the Jerusalem governorate.

Part of a charity iftar held by TNB to support disadvantaged female students studying at Palestinian universities.

TNB was honored by the Dunya Women’s Oncology Center for its continued work to spread awareness about the importance of early breast cancer detection

As part of the participatory gender perspective audit, a number of workshops were held by UN Women consultant Itidal Al-Jariri for TNB staff at different levels in order to raise awareness about the role of women and gender concepts to reinforce the principle of equality.

Part of the annual women bazaar held by TNB to promote handicrafts and products created by. 70 Annual report 2018 | 71

Contributing to the Education Sector’s Development The bank worked on organizing the first educational seminar of its kind in the West Bank on online trade, its importance, and how to harness it for additional income. The seminar was attended by hundreds of After the launch of the Qudwati [My Role Model] program for educators, and as part of the bank’s belief interested individuals. in the importance of education in developing any society, TNB allocated a portion of its corporate social responsibility budget to advance the sector in cooperation with the Palestinian Ministry of Education. The bank also made several donations to schools, colleges, and universities in various areas.

Part of TNB Social Responsibility 2018

Banking Literacy

In 2018, the bank continued to hold awareness meetings as part of its efforts to spread banking awareness to various sectors of Palestinian society, with a particular focus on women. The bank offered banking education through social media platforms through educational videos created throughout the year, which touched on subjects that increase knowledge and awareness, allowing people to make sounder financial and banking decisions.

Sponsoring Jenin’s shopping festival 2018

Sponsoring Rhodes scholars first trip to Palestine 72 Annual report 2018 | 73

Branch Network

Headquarters Platinum Branch Jenin Branch Aqraba Branch Ramallah, Al-Masyoun Jaffa St., Ramallah Abu Sbaa Center City Center Tel: 02 2946090, P.O. Box 700, P.O. Box 195, P.O. Box 13, Fax: 02 2946114 Tel: 02 2947350 Tel: 04 2502931 Tel: 09 2597641 P.O. Box 700, Ramallah, Palestine Fax: 02 2986417 Fax: 04 2502930 Fax: 09 2597640

Al Masyoun Branch Ramallah Branch Doura Branch Hebron Branch Mahmoud Darwish Square, The Jaffa St., Kazem Al Shareef Building Al Salam St. Al Irsal St., Al Masa Building National Bank HQ, P.O. Box 2022, P.O. Box 313, P.O. Box 700 P.O. Box 700, Tel: 02 2281871 Tel: 02 2216222 Tel: 02 2977731 Tel: 02 2978700 Fax: 02 2281870 Fax: 02 2216231 Fax: 02 2977730 Fax: 02 2978701 Rafidia Branch Bethlehem Branch Deir Jarir Branch Al Maydan Branch Nablus, Rafidia, Main St. Jerusalem Hebron St. Main St. Yaser Arafat Square, Ramallah P.O. Box 200, P.O. Box 633, P.O. Box 700, P.O. Box 700, Tel: 09 2354101 Tel: 02 2771370 Tel: 02 2899781 Tel: 02 2983311 Fax: 09 2354110 Fax: 02 2771371 Fax: 02 2899786 Fax: 02 2983310 Hizma Branch Arraba Branch Main St. City Center Nablus Branch Al Ram Branch P.O. Box 1, P.O. Box 195, Amman St., Trust Building Main St. Tel: 02 2353370 Tel: 04 2469870 P.O. Box 25, P.O. Box 1, Fax: 02 2353371 Fax: 04 2469871 Tel: 09 2380802 Tel: 02 2348920 Fax: 09 2380801 Fax: 02 2348921 Dahyet Al Bareed Branch Rawabi Branch Beit Hanina, Jerusalem Q Center, Rawabi City P.O. Box 60376, P.O. Box 700, Tel: 02 2348970 Tel: 02 2825171 Fax: 02 2348971 Fax: 02 2825172

Sinjel Branch Tulkarem Branch Main street, Municiplaity building Yasser Arafat St., Kettaneh building P.O. Box 1, P.O. Box 63, Tel: 02 2808070 Tel: 09 2696980 Fax: 02 2808071 Fax: 09 2696981 74 Annual report 2018 | 75

ATM Network

Ramallah and Al Bireh Governorate Hebron Governorate

• The National Bank Building, Mahmoud Darwish Square, Al Masyoun • Hebron Branch, Al Salam St. • Al Maydan Branch, Yaser Arafat Square, Ramallah • Bravo Supermarket, Ain Sara St. • Ramallah Branch, Al Masah building, Al Irsal St. • Doura Branch, Jaffa St. • Platinum Branch, Jaffa St. • Deir Jarir Branch, Main St. • Plaza Mall, Al Balou’ • Gardens Supermarket, Al Teereh Jericho Governorate • Atari and I’lyan gas station, Betunia St. • Al Swais gas station, Jerusalem St. • Jericho, Main St., Al Huda gas station • Industrial zone, Birzeit Pharmaceutical Co. • Al-Balou’, Jawwal headquarters • Birzeit, Main St., Suleiman Harb supermarket • Al Sahel St. Catholic School Nablus Governorate

• Nablus branch, Amman street, Trust building • Rafidya, Rafidya Branch - Main street Rawabi City • City center, Nablus Commercial Center • RafidyaSt., next to Paltel Co. • Aqraba, City Center • Rawabi Branch, Q Center • Deir Sharaf, Main St.

Jerusalem Governorate Jenin Governorate

• Al-Ram Branch, Main St. • Jenin branch, Abu Sbaa Center • Dahyet Al Bareed Branch: Beit Hanina, Jerusalem • Arraba, Arraba Branch • Hizma Branch, Main St. • Al Zahra’ Supermarket, Haifa St. • Arab American University • Prince Faisal St. Bethlehem Governorate

• Bethlehem Branch, Jerusalem Hebron St. Tulkarem • Nativity St., next to Nissan Wedding Halls • Beit Jala, near Beit Jala Municipality • Tulkarm Branch - Kitaneh Building • Beit Sahour, Al Shaeb Market 76 Annual report 2018 | 77

Methods of access and delivery of information to shareholders

• Distributing the annual report to investors at the headquarters and branches in all areas and through mail • Through the bank’s website, where financial and managerial data and reports are published • Through the Palestinian Exchange and the Capital Market Authority websites, where financial statements are published quarterly, semi-annually, and annually. بطاقات مصرفية .Announcements in local newspapers • تلبي جميع احتياجاتكم

For more information you can contact Investor’s Relations Department in The National Bank through the following details:

The National Bank - Headquarters Ramallah - Almasyoun - Mahmoud Darwish Circle

Phone number: 02-2946090 extension 475

Fax 02-2946116

Email: [email protected] 78 Annual report 2018 | 79

Financial Statement 2018 80 Annual report 2018 | 81 82 Annual report 2018 | 83 84 Annual report 2018 | 85 86 Annual report 2018 | 87

The National Bank Company Ltd. e ational Bank Compan td

Consolidated Statement of Financial Position Consolidated Income Statement As at December 31, 2018 or te ear ended ecemer 31 2018 2018 2017 Notes U.S. $ U.S. $ 2018 2017 ASSETS otes Cash and balances with Palestine Monetary nterest income 29 45702312 43046452 Authority 5 446,653,197 191,019,550 nterest epense 30 18639531 14858161 Balances at banks and financial institutions 6 190,343,503 95,787,735 Net interest income 27062781 28188291 Financial assets at fair value through profit et financin and inestment income 31 34162287 or loss 7 2,811,221 496,940 et commissions income 32 14844677 5680248 Direct credit facilities and Islamic financing 8 1,327,001,463 653,847,526 Net interest and commission income 76069745 33868539 Financial assets at fair value through other comprehensive income 9 16,509,778 13,011,332 orein currenc ain 5452053 2675479 Financial assets at amortized cost 10 56,386,136 43,700,954 et ains from financial assets Investment in associates 11 11,450,784 3,767,516 portfolio 33 964918 1682004 Investment properties 12 12,371,257 - are of results of associates 11 596326 124699 Property, plant and equipment 13 43,243,046 14,250,140 oss on sale of an associate 11 342796 Projects in progress 14 1,639,918 554,407 et remeasurement for epected Intangible assets 15 33,351,646 5,106,971 credit losses alloance 34 1946925 1151446 Deferred tax assets 16 1,277,577 778,606 ecoer of leal cases proision 23 481450 Other assets 17 61,651,344 57,077,685 ter reenues 379959 188326 Total assets 2,204,690,870 1,079,399,362 Gross profit 85548580 37387601 Expenses LIABILITIES AND EQUITY ersonnel epenses 35 32636028 12150949 Liabilities ter operatin epenses 36 22374972 10647318 Banks’ and financial institutions’ deposits 18 158,744,321 95,784,822 epreciation and amortiation 1513 5097532 2537533 Customers’ deposits 19 1,608,238,364 742,875,727 mpairment of proects in proress 14 1585707 Cash margins 20 108,442,093 65,908,451 Loans and borrowings 21 44,391,145 37,482,759 Palestine Monetary Authority’s fines 37 71403 7052 Subordinated loans 22 40,000,000 16,500,000 Total expenses 61765642 25342852 Sundry provisions 23 13,101,634 3,255,103 Profit for the year before taxes 23782938 12044749 Tax provisions 24 3,599,718 1,326,170 aes epense 24 4527083 2840000 Other liabilities 25 40,312,999 18,699,153 Profit for the year 19255855 9204749 Total liabilities 2,016,830,274 981,832,185 Attributable to: Equity uit olders of te Bank 9428765 9204749 Paid-in share capital 1 75,000,000 75,000,000 oncontrollin interests 9827090 Share premium 26 564,451 564,451 19255855 9204749 Statutory reserve 28 4,559,533 3,616,656 Basic and diluted earnings per share 0126 0123 General banking risks reserve 28 2,251,463 10,406,302 Pro-cyclicality reserve 28 5,216,291 4,933,148 Fair value reserve 9 (5,123,395) (4,339,168) Retained earnings 10,616,781 7,385,788 Total equity holders of the Bank 93,085,124 97,567,177 Non-controlling interests 94,775,472 - Net equity 187,860,596 97,567,177 Total liabilities and equity 2,204,690,870 1,079,399,362

The accompanying notes from 1 to 51 are an integral part of these consolidated financial statements e accompanin notes from 1 to 51 are an interal part of tese consolidated financial statements 1 2 88 Annual report 2018 | 89

he ational an oany t

Consolidated Statement of Comprehensive Income S S

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tes to e relassifie to onsoliate inoe

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hane in the fair alue of finanial assets S S earnins etaine

Banks’ share of other comprehensive income of

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S S Stattor

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IFRS (9)

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he ationa Bank ompan t Equity in Changes of Statement Consolidated ear the e or

comp comprehensive

the year the year after applying income income for the ear the year income income for the ear acisition of December 31, 2018 31, December Balance, beginning of aoptin of mpact Balance, beginning of rofit for the ear ther comprehensive et iviensash note ransfers reserves to Balance, end ofthe year 2017 31, December Balance, beginning of rofit for the ear ther comprehensive et iviensash note ransfers reserves to Balance, end ofthe year he aoanyin notes fro to are an interal art of these onsoliate finanial stateents staishment an 90 Annual report 2018 | 91

he ationa Bank ompan t he ationa Bank ompan t Consolidated Statement of Cash Flows or the ear ene ecemer Notes to the Consolidated Financial Statements

s at ecemer otes S S Operating activities rofit for the ear efore taes 1. General

Adjustments for: he ationa Bank ompan t the Bank as reistere in in amaah aestine epreciation an amortiation et ains from financia assets portfoio ner the name of “afah Bank for icro inance” as a pic sharehoin imite Share of rests of associates compan ner reistration no 562601146 ith its hea office in amaah – aestine et remeasrement for epecte creit osses aoance he Bank operates ithin the frameork an in compiance ith appicae as an Snr rovisions oss on sae of an associate reations in aestine ains on sae of investment properties ain on sae of propert pant an eipment he Bank provies a ankin activities reate to its activities ithin the frameork of the ther noncash items as in force in aestine throh its hea office its ranches an its offices ocate in maor aestinian cities as e as rear ankin services he Bank aso Changes in assets and liabilities: estricte aances at anks an financia instittions finances the financia nees of the sma enterprise sector an other proects n aition Stattor cash reserve at aestine onetar thorit the nmer of ranches of aestine samic Bank a ssiiar amonte to ranches estricte aances at aestine onetar thorit an offices irect creit faciities an samic financin ther assets The Bank’s authorized and paid in capital is US at S par vae each stomers eposits ash marins as at ecemer ther iaiities Net cash flows from (used in) operating activities before he Bank’s personne reache an as at ecemer an paid taxes and provisions respective ersonne of ssiiaries amonte to an as at ecemer aes pai an respective Snr provisions pai Net cash flows from (used in) operating activities he consoiate financia statements as at ecemer ere athorie for Investing activities: issance the Bank’s Boar of irectors on erar eposits at anks an financia instittions matrin after months Sae of investment properties 2. Consolidated financial statements rchase of propert pant an eipment Sae of propert pant an eipment he consoiate financia statements comprise the financia statements of the Bank an roects in proress its ssiiaries as at ecemer rchase of intanie assets et chane in financia assets at fair vae throh profit he financia statements of the ssiiaries hich are ationa samic nvestment or oss et chane in financia assets at fair vae throh other ompan an atan rivate nvestment ompan are consoiate ith the Banks comprehensive income financia statements ase on the consoiation of a ineine asis of assets iaiities et chane in inancia assets at amortie cost an rest of the Bank ith the assets iaiities an rests of ssiiaries after ash fos from acisition of a ssiiar eiminatin a intercompan aances an transactions eteen the Bank an its cisition of a ssiiar nvestment in associates ssiiaries ash iviens receive he reportin ates of the ssiiaries an the Bank are ientica hen necessar Net cash from (used in) from investing activities astments are mae to the financia statements of ssiiaries to rin their accontin Financing activities: ash iviens istrite policies into line with the Bank’s accounting policies. oans an orroins Sorinate oans he Bank’s ownership in the subsidiaries’ share capital as as foos Net cash flows from financing activities nership Sscrie capita et increase ecrease in cash an cash eivaents ontr of % S ash an cash eivaents einnin of the ear incorporation Cash and cash equivalents, end of the year an operations 2018 2017 2018 2017 nterests epense pai ationa samic nterests revene receive nvestment ompan aestine atan rivate nvestment ompan aestine

he accompanin notes from to are an intera part of these consoiate financia statements 92 Annual report 2018 | 93

uring 2018 The Bank established the ational slaic nestent opan whose ain 3. Accounting policies obectie is to acuire a strategic controlling share in alestine slaic Bank which is 3.1 Basis of consolidation of financial statements estiated to be 45.6 represented b si ebers out o eleen ebers o alestine slaic Bank’s Board o irectors. The Bank controls its subsidiar with a share o 54.78 The consolidated financial statements comprise of the financial statements of the Bank and its subsidiaries as at ecember 8. Control is achieed hen the Bank is and has our ebers out o seen in its board whose decisions are taken b an absolute aorit. The bank’s share o the ational opan aounted to U.. 4058000 eposed or has rihts to ariable returns from its inolement ith the inestees and has while the noncontrolling interests aounted to U.. 462000. the ability to affect those returns throuh its poer oer the inestees. The acuisition and establishent o the subsidiar had contributed to the net results o Control is achieed hen the Bank has the Banks proits aounted to U.. 1006 in which noncontrolling interests oer oer the inestee i.e. eistin rihts that ie it the ability to direct the share aounted to U.. 82700. actiities of the inestee

The ational opan recorded the consolidation o business or the assets and liabilities posure or rihts to ariable returns from its inolement ith the inestee and o the alestine slaic Bank at air alue resulting in a goodwill o U.. 271110. The ability to use its poer oer the inestee to affect its returns oncontrolling interests were easured at air alue. The Bank reassesses hether or not it controls an inestee if facts and circumstances The initial purchase price allocation is initiall deterined and will be copleted within one indicate that there are chanes to one or more of the three elements of control. ear ro the date o acuisition according to the standards. The air alue o the Consolidation of a subsidiary beins hen the Bank obtains control oer the subsidiary subsidiary’s assets and liabilities at the date o acuisition is as ollows and ceases hen the Bank loses control of the subsidiary. ssets liabilities income and

epenses of a subsidiary acuired or disposed of durin the year are included in the U.. statement of comprehensie income from the date the Bank ains control until the date Assets the Bank ceases to control the subsidiary. chane in the onership interest of a ash and balances with alestine onetar uthorit 28285 subsidiary ithout a loss of control is accounted for as an euity transaction. Balances at banks and inancial institutions 8568 ll intraroup balances transactions unrealied ains and losses resultin from relatin inancial assets at air alue through proit and loss 160788 party transactions and diidends are eliminated in full. irect slaic inancing 62211407 inancial assets at air alue through other coprehensie incoe 24 3.2 Basis of preparation inancial assets at aortized cost 112277 The accompanyin consolidated financial statements hae been prepared in accordance nestent in associates 114714 ith the nternational inancial eportin tandards as issued by nternational nestent properties 88800 ccountin tandards Board B local preailin las and in conformity ith ropert plant and euipent 241076 alestinian onetary uthority reulations. roects in progress 002 The consolidated financial statements hae been prepared under a historical cost basis ntangible assets 716 ecept for financial assets at fair alue throuh profit or loss and financial assets at fair ther assets 14774551 alue throuh other comprehensie income that hae been measured at fair alue at the 1015152 date of the consolidated financial statements. Liabilities The consolidated financial statements are presented in .. ollars .. hich is the Banks and financial institutions’ deposits 6651760 functional currency of the Bank. Customers’ deposits and unrestricted inestent accounts 782722 ash argins 4286 3.3 Changes in accounting policies undr proisions 784144 Ta proisions 685 The accountin policies used in the preparation of the Banks consolidated financial ther liabilities 1107728 statements are consistent ith those used in the preparation of the consolidated financial 28412540 statements for the preious year ecept for the Banks adoption of the folloin effectie standards and amendments effectie startin from anuary 8 air alue o net assets 10107412 oncontrolling interests share o air alue net assets 5654 IFRS (9) Financial Instruments ount paid as an inestent in the alestine slaic bank 788246 The Bank has adopted inancial nstruments on its mandatory effectie date of Goodwill 271110 anuary 8 and assessed the reuirement of classification and measurement impairment and hede accountin template. The Bank has implemented the first phase of as issued durin . The date of initial implementation of the first phase of as anuary .

7 8

94 Annual report 2018 | 95

pected credit losses as of ecember 8 per stae is as follos tae tae tae Total .. .. .. .. Balances ith alestine onetary uthority Balances at banks and financial institutions 4 4 irect credit facilities and slamic financin 885 474874 5745 58 inancial assets at amortied cost 8 4 48

The ne accountin policies in respect of are presented under a summary of sinificant accountin policies.

The folloin table shos the effect of the adoption of on retained earnins and eneral bankin risks resere as at anuary 8

eneral bankin etained risk earnins resere .. .. Balance, as at December 31, 2018- before adjustment 785788 4 ecordin of epected credit losses on Balances ith alestine onetary uthority 84 ecordin of epected credit losses on Balances at banks and financial institutions 7 ecordin of epected credit losses on direct credit facilities and slamic financin 875 ecordin of epected credit losses on financial assets at amortied cost 54 eclassification of eneral bankin risks resere to retained earnins Balance, as at December 31, 2018- after adjustment 785788 4

7 inancial nstruments – mendments on isclosure 7 as amended to include more ualitatie and uantitatie disclosures to accommodate reuirements such as classifications impairment and hede accountin.

5 eenue from Contracts ith Customers 5 supersedes Construction Contracts 8 eenue and related nterpretations and it applies to all reenue arisin from contracts ith customers unless those contracts are in the scope of other standards. The ne standard establishes a fie step model to account for reenue arisin from contracts ith customers. nder 5 reenue is reconied at an amount that reflects the consideration to hich an entity epects to be entitled in echane for transferrin oods or serices to a customer.

96 Annual report 2018 | 97

I substantially carries forward the lessor accountin reuirements in I ccordinly a lessor continues to classify its leases as operatin leases or finance leases and to account for those two types of leases differently I introduced a sinle lessee accountin model and reuires a lessee to reconie assets and liabilities for all leases with a term of more than months unless the underlyin asset is of low value lessee is reuired to reconie a rihtofuse asset representin its riht to use the underlyin leased asset and a lease liability representin its obliation to make lease payments Transition to IFRS (16) The Bank has the option to adopt I retrospectively and restate each prior reportin period presented or usin the modified retrospective approach by applyin the impact as an adjustment on the openin retained earnins The Bank will elect to apply the standard to contracts that were previously identified as leases applyin I and II This Interpretation does not have any impact on the bank’s consolidated financial The Bank will adopt I usin the modified retrospective approach and due to the lack of sufficient information for disclosure of the principle for the year ended ecember The bank will not disclose the effect of the principle in the consolidated financial statement for the year ended ecember . IFRIC Interpretation (23) - Uncertainty over Income Tax Treatment The Interpretation addresses the accountin for income taes when ta treatments involve uncertainty that affects the application of I and does not apply to taes or levies outside the scope of I nor does it specifically include reuirements relatin to fees and penalties associated with uncertain ta treatments n entity must determine associate or joint venture to the investment entity associate’s or joint venture’s interests whether to consider each uncertain ta treatment separately or toether with one or more other uncertain ta treatments The interpretation is effective for annual reportin periods beinnin on or after anuary but certain transition reliefs are available Amendments to IFRS (9): Prepayment Features with Negative Compensation nder I a debt instrument can be measured at amortied cost or at fair value These amendments do not have any impact on the Bank’s consolidated financial through other comprehensive income, provided that the contractual cash flows are ‘solely payments of principal and interest on the principal amount outstanding’ (the SPPI criterion and the instrument is held within the appropriate business model for that Standards issued but not yet effective classification The amendments to I clarify that a financial asset passes the I criterion reardless of the event or circumstance that causes the early termination of the contract and irrespective of which party pays or receives reasonable compensation for the early termination of the contract

IFRS (16) Leases The amendments should be applied retrospectively and are effective from anuary “Leases” which sets out the principles .

98 Annual report 2018 | 99

3.4 Summary of significant accounting policies innci ssets t ir ve throgh other corehensive incoe t initi recognition the n es n irrevoce eection on n instrent Revenues and expenses recognition instrent sis to designte investents in eit instrents s t Interest income is recognied as the interest accrues using the effective interest method esigntion t is not eritted i the eit investent is hed or trding

ecept for interest and commission income on nonperforming facilities it instrents t re initi esred t ir ve s cisition costs Income from Islamic financing is recognied ased on the accrual asis of accounting, seent the re esred t ir ve ith gins nd osses rising ro chnges ommission income is recognied when the services are rendered ividends income are in ir ve recognied in other corehensive incoe nd ccted in the ir ve recognied when the right to receive dividends is estalished reserve here the sset is disosed o the ctive gin or oss revios penses are recognied when incurred ased on the accrual asis of accounting ccted in the ir ve reserve is not recssiied to the consoidted incoe stteent t is recssiied to retined ernings Financial Assets and Liabilities ividends on these investents in eit instrents re recognied in the consoidted inancial assets at amortied cost incoe stteent hen the n’s right to receive the dividends is estished ness det instrument that meets the following two conditions can e measured at amortied the dividends cer reresent recover o rt o the cost o the investent cost he n cn cssi det instrents s innci ssets t i oth o the - he financial asset is held within a usiness model whose oective is to hold assets in ooing conditions re et order to collect contractual cash flows and - he sset is hed ithin siness ode hose oective chieved oth coecting - he contractual terms of the instrument give rise on specified dates to cash flows contrct csh os nd seing o innci ssets nd that are solely payments of principal and interest on the principal amount outstanding - he contrct ters o the instrent give rise on seciied dtes to csh os tht re soe ents o rinci nd interest on the otstnding rinci ets instruments meeting these criteria are initially measured at fair value plus ont transaction costs (ecept if the an choses to classify these assets through profit or loss as eplained elow hey are suseuently measured at amortied cost using the ecssiiction o innci ssets nd iiities effective interest method less any impairment, with interest revenue recognied on an he n does not recssi its innci ssets sseent to their initi recognition effective yield asis rt ro the ecetion circstnces in hich the n cires disoses o or he effective interest rate is the interest rate that is used to discount future cash flows on terintes siness ine innci iiities re never recssiied the life of the det instruments, or a shorter period in certain cases, to eual the oo Impairment of financial assets value at the date of initial recognition Overview of the ECL principles he an may irrevocaly elect at initial recognition to classify a det instrument that he dotion o has fundamentally changed the Bank’s loan loss impairment meets the amortied cost criteria aove as at financial assets at fair value through profit method by replacing IAS 39’s incurred oss roch ith orrdooing or loss (P if that designation eliminates or significantly reduces an accounting roch mismatch had the financial asset een measured at amortied cost he n hs een recording the rovision or eected credit osses or ons nd inancial assets at fair value through profit or loss (P other det innci ssets not hed t together ith on coitents nd et instrument financial assets that do not meet the amortied cost criteria or that meet innci grntee contrcts innci instrents the criteria ut the an has chosen to designate as at P at initial recognition, are it instrents re not sect to iirent test nder measured at P he an has not designated a det instrument financial asset as at P Investments in euity instruments are classified as at P, unless he an The ECL allowance is based on the credit losses expected to arise over12 months’ designates an investment that is not held for trading as at fair value through other eected credit oss ness there hs een no signiicnt increse in credit ris comprehensive income (I at initial recognition since origintion in hich cse the once is sed on the ie o the sset the ietie expected credit loss or “LTECL”). inancial assets at P are measured at fair value, with any gains or losses arising on remeasurement recognied in the consolidated income statement he is the ortion o s tht reresents the s tht rest ro det events on innci instrent tht re ossie ithin the onths ter the reorting ividends income on investments in euity instruments at P is recognied in the consolidated income statement when the an’s right to receive the dividends is dte estalished

100 Annual report 2018 | 101

The Bank has established a policy to perform an assessment at the end of each reporting he mechanics of the method are summaried elow period, of whether a financial instrument’s credit loss has increased significantly since initial recognition by considering the change in the risk of default occurring over the tage he m is calculated as the portion of s that represents the remaining life of the financial instrument. s that result from default events on a financial instrument that are possile within the months after the reporting date he ank Based on the above process the Bank groups its loans into stage 1 stage 2 and stage 3 calculates the m allowance ased on the epectation of a default as described below occurring in the months following the reporting date hese epected hen financial assets that its credit risk haven’t increased dramatically since month default proailities are applied to a forecast and Stage 1 initial recognition the Bank recognies an allowance based on 12mECLs. multiplied y the epected and discounted y an approimation to the original his calculation is made for each of the three scenarios, hen financial assets have shown a significant increase in credit risk since as eplained aove Stage 2 origination. the Bank records an allowance for the LTECLs. tage hen a loan has shown a significant increase in credit risk since inancial assets considered creditimpaired. The Bank records an allowance origination, the ank records an allowance for the s he Stage 3 for the LTECLs. mechanics are similar to those eplained aove, including the use of multiple scenarios, ut s and s are estimated over the lifetime of or financial assets for which the Bank has no reasonable expectations of recovering the instrument he epected cash shortfalls are discounted y an either the entire outstanding amount or a portion thereof the gross carrying amount of approimation to the original the financial asset is reduced. This is considered a partial) derecognition of the financial asset. tage or loans considered creditimpaired, the ank recognies the lifetime epected credit losses for these loans he method is similar to that for The calculation of ECLs tage , with the set at and the is larger than stage and The Bank calculates ECLs based on three probabilityweighted scenarios to measure the expected cash shortfalls discounted at an approximation of the effective interest rate oan hen estimating s for undrawn loan commitments, the ank EI). A cash shortfall is the difference between the cash flows that are due to an entity in commitments estimates the epected portion of the loan commitment that will e accordance with the contract and the cash flows that the Bank expects to receive. and letters of drawn down over its epected life he is then ased on the present The mechanics of the ECL calculations are outlined below and the key elements are as credit value of the epected shortfalls in cash flows if the loan is drawn down, follows ased on a proailityweighting of the three scenarios he epected The robability of efault is an estimate of the likelihood of default over a cash shortfalls are discounted at an approimation to the epected given time horion. A default may only happen at a certain time over the on the loan assessed period redit cards and revolving credit facilities EA The Exposure at efault is an estimate of the exposure at a future default he are calculated over a period that reflects the anks epectations of the date taking into account expected changes in the exposure after the customers conduct and possile future defaults and mitigation measures for the ank, reporting date including repayments of principal and interest whether which may include limiting or canceling the financing scheduled by contract or otherwise expected drawdowns on committed facilities and accrued interest from missed payments. he ongoing assessment of an increase in credit risk for revolving credit facilities is similar to that applied to other funds he interest rate used to deduct the for credit cards is L The Loss iven efault is an estimate of the loss arising in the case where a the effective interest rate default occurs at a given time. It is based on the difference between contractual cash flows due and those that the lender would expect to orward looking information receive including from the realiation of any collateral. It is usually n its model, the ank relies on a road range of forwardlooking information as expressed as percentage of the EA. economic inputs, such as hen estimating the ECLs the Bank considers three scenarios a base best and worst - growth case scenarios). Each of these is associated with different percentages of s EAs and - nemployment rates Ls. he inputs and models used for calculating s may not always capture all characteristics of the market at the date of the consolidated financial statements o reflect this, ualitative adustments or overlays are occasionally made as temporary adustments when such differences are significantly material

1 102 Annual report 2018 | 103

Collaterals valuation The Bank uses aluation techniues that are appropriate in the circumstances and for o mitigate its credit risks on financial assets, the ank seeks to use collaterals, where which sufficient data are aailable to measure fair alue, maimiing the use of releant possile he collaterals come in various forms, such as cash, securities, letters of obserable inputs and minimiing the use of unobserable inputs. creditguarantees, real estate, receivales, inventories, other nonfinancial assets and ll assets and liabilities for which fair alue is measured or disclosed in the financial credit enhancements such as netting agreements. The Bank’s accounting policy for statements are categoried within the fair alue hierarchy, described as follows collateral assigned to it through its lending arrangements under is the same is it was under and regulations eel — uoted unadusted market prices in actie markets

ollaterals, unless repossessed, is not recorded on the Bank’s statements of financial eel — aluation techniues for which the lowest leel input that is significant to the position owever, the fair value of collaterals affects the calculation of s, t is fair alue measurement is directly or indirectly obserable generally assessed, at a minimum, at inception and reassessed on a uarterly asis eel — aluation techniues for which the lowest leel input that is significant to the owever, some collaterals, for eample, cash or securities relating to margining fair alue measurement is unobserable reuirements, is valued daily or assets and liabilities that are recognied in the consolidated financial statements on a o the etent possile, the ank uses active market data for valuing financial assets held recurring basis, the Bank determines whether transfers hae occurred between eels in as collateral ther financial assets which do not have readily determinale market values the hierarchy by reassessing categoriation based on the lowest leel input that is are valued using appropriate methods onfinancial collaterals, such as real estate, is significant to the fair alue measurement as a whole at the end of each reporting period. valued ased on data provided y third parties such as mortgage rokers ternal aluators participate in the aluation of the underlying assets. fter discussion Write-offs with these eternal aluators, the Bank selects methods and inputs that will be used for The Bank’s accounting policy under remains the same as it was under ealuation in each case. and regulations inancial assets are written off either partially or in their entirety or the purpose of fair alue disclosures, the Bank has determined classes of assets and only when the ank has stopped pursuing the recovery liabilities on the basis of the nature, characteristics and risks of the asset or liability and f the amount to e written off is greater than the accumulated loss allowance, the the leel of the fair alue hierarchy as eplained aboe. difference is first treated as an addition to the allowance that is then applied against the gross carrying amount ny suseuent recoveries are recorded in other revenues Investment in associates Modification on Facilities Inestment in an associate is accounted for using the euity method. n associate is an he ank sometimes makes concessions or modifications to the original terms of loans as entity oer which the Bank has significant influence. ignificant influence is the power to a response to the borrower’s financial difficulties, rather than taking possession or to the participate in the financial and operating policy decisions of the inestee, but is not otherwise enforce collection of collaterals he ank considers a loan fororne when such control or oint control oer those policies. concessions or modifications are provided as a result of the borrower’s present or nder the euity method, inestment in an associate is carried in the consolidated epected financial difficulties and the ank would not have agreed to them if the orrower statement of financial position at cost plus post acquisition changes in Bank’s share of net had been financially healthy. It is the Bank’s policy to monitor reschedule facilities to help assets of the associate. oodwill relating to the associate is included in the carrying ensure that future payments continue to e likely to occur erecognition decisions and amount of the inestment and is neither amortied nor indiidually tested for impairment. classification etween tage and tage are determined on a caseycase asis The Bank’s share in associates’ results is recorded in the consolidated income statement, Fair value measurement nrealied gains and losses resulting from transactions between the Bank and its he ank measures some of its financial instruments, and nonfinancial assets such as associate are eliminated to the etent of its interest in the associates. derivatives, at fair value at each reporting date The reporting dates of the associates and the Bank are identical and the associates’ air value is the price that would e received to sell an asset or paid to transfer a liaility accounting policies conform to those used by the Bank for like transactions and eents in in an orderly transaction etween market participants at the measurement date he fair similar circumstances. value measurement is ased on the presumption that the transaction to sell the asset or transfer the liaility takes place either fter application of the euity method, the Bank determines whether it is necessary to recognie an impairment loss on its inestment in its associate. t each reporting date, n the principal market for the asset or liaility, or the Bank determines whether there is obectie eidence that the inestments in the n the asence of a principal market, in the most advantageous market for the asset or associates are impaired, If there is such eidence, the Bank calculates the amount of impairment as the difference between the recoerable amounts of the associates their liaility carrying alue, then recognies the difference in the consolidated income statement. he principal or the most advantageous market must e accessile to y the ank he fair value of an asset or a liaility is measured using the assumptions that market participants would use when pricing the asset or liaility, assuming that market participants act in their economic est interest

104 Annual report 2018 | 105

Property, plant, and equipment here oodwill forms part of a casheneratin unit, and part of the operation within that ropert, plant and equipment are stated at cost, net of accumulated depreciation andor unit is disposed of, the oodwill associated with the operation disposed of is included in accumulated impairment losses, if an, such cost includes the cost of replacing part of the the carrin amount of the operation when determinin the ain or loss on disposal of the propert, plant and equipment and orroing costs for longterm construction proects if operation oodwill disposed of in this circumstance is measured ased on the relative the recognition criteria are met ll other costs are recognied in the consolidated income values of the operation disposed of and the portion of the cash eneratin unit retained statement as incurred and is not depreciated Investments Properties epreciation is calculated on a straightline asis oer the estimated useful lies of the assets as follos nvestments properties are measured initiall at cost includin transaction costs The carrin amount of the investment properties is tested for impairment when events or seful life chanes in circumstances indicate that the carrin amount of the asset cannot e ears recovered here such evidence eists and when the carrin amount eceeds its eal estate properties recoverale amount, the carrin amount of the recoverale amount is reduced urniture, equipment and leasehold improements – omputers nvestment in properties are dereconied when the are no loner used and there are no ehicles future economic enefits epected to e incurred as a result of disposal The difference etween the proceeds from disposal of the asset and the carrin amount is reconied in n item of propert, plant and equipment and an significant part initiall recognied is the consolidated statement of income in the period of dereconition derecognied upon disposal or hen no future economic enefits are epected from its Transfers from or to investment in properties are made onl when there is a chane in use or disposal n gain or loss arising on derecognition of the asset calculated as the use hen the investment propert is transferred to the item of propert, plant and difference eteen the net disposal proceeds and the carring amount of the asset is euipment used the an, the cost of the propert transferred for use is the carrin included in the consolidated income statement hen the asset is derecognied amount at the date of transfer f the an considers the transfer of its propert to The assets’ residual values, useful lives and methods of depreciation are reviewed at each investment propert, the an continues to use the accountin policies for propert, plant financial ear end and adusted prospectiel, if appropriate and euipment until the date of chane in use Intangible assets Business combinations and goodwill The cost of intanile assets acuired in a usiness comination is its fair value as at the Business cominations are accounted for using the acquisition method The acquisition date of acuisition ntanile assets acuired separatel are measured on initial cost represents the total fair alue of the consideration paid on the date of acquisition and reconition at cost useuent to initial reconition, intanile assets are stated at cost the alue of the noncontrolling interests in the acquire t an usiness comination, the less accumulated amortiation and an accumulated impairment losses Bank assesses the noncontrolling interests share of the acquiree at fair alue cquisition costs are recognied in the consolidated income statement The useful lives of the intanile assets are assessed to e either finite or indefinite pon acquisition, the Bank ealuates and classifies the financial assets and liailities of ntanile assets with indefinite useful lives are tested for impairment on annual asis the acquiree in accordance ith the contractual terms and economic conditions at the uch intaniles are not amortied The assessment of indefinite life is reviewed annuall date of acquisition to determine whether the indefinite life continues to e supportale f not, the chane in useful life from indefinite to finite is made on a prospective asis n the case of a usiness comination as a result of the acquisition, the inestment preiousl classified as the acquiree is measured at fair alue on the date of acquisition ains or losses on disposal of intanile assets that represent the difference etween the The difference eteen the fair alue and the carring amount of an inestment proceeds from disposal of an asset and the carrin amount of an asset are reconied in preiousl recognied is recognied in the consolidated income statement the consolidated statement of income oodill arising on the acquisition of susidiaries is recognied at cost, hich represents ntanile assets with an estimated useful life are amortied over a period ased on the the increase in the consideration transferred from the Banks share of net assets and estimated useful life, and their carrin values are reviewed for impairment whenever liailities acquired from the susidiar f the consideration is less than the fair alue of indicators eist The amortiation period and the method of calculation of intanile the net assets of the susidiar, the difference is recognied as gain in the consolidated assets whose estimated useful lives are estimated at a fied period at least at the end of income statement the financial ear are reviewed The amortiation epense of intanile assets whose estimated useful lives are stated in the consolidated statement of income usequent to initial recognition, goodill is recognied at cost less an accumulated impairment losses or the purpose of carring out a stud on impairment of goodill, ntanile assets include computer software, anin sstems and oodwill The ans goodill is allocated at the acquisition date to the units or group of units generating cash manaement estimates the useful lives of items of computer software and anin and epected to enefit from the consolidation process, regardless of hether the other sstems omputer software and anin sstems are amortied on a straiht line method assets and liailities of the Bank hae een allocated to these units or not over a period ranin from to ears

106 Annual report 2018 | 107

Projects in progress Provision for end of service indemnity The proects in proress represent the costs of estalishin, finishin, epandin and roision is made for emloyees end of serice indemnity in accordance ith the abor improvin the an new ranches and other proects that have not ended up to the date a effectie in alestine and the Banks ersonnel system. The alestinian ocial of the financial statements pon completion of the eecution of each proect it will e ecurity a the la as exected to be imlemented during but it as transferred to propert, plant and euipment or intanile assets susended in accordance ith a residential decree dated anuary . The dialogue ith the releant arties ill continue in order to reach a national consensus on decrease in the carrin amount of proects in proress is recorded when there is the roisions of the la and its date of entry into force. The la reuires emloyers to evidence that the carrin amount of the proects cannot e recovered f such indicators settle the end of serice benefits for the eriods receding the alication of the eist, the carrin amount of the proects is reduced to the recoverale amount roisions of the la.

Offsetting Foreign currencies inancial assets and financial liailities are offset and the net amount is reported in the Transactions dominated in foreign currencies occurring during the year are recorded at consolidated statement of financial position if, and onl if, there is a currentl enforceale the exchange rate ruling at the date of the transaction. leal riht to offset the reconied amounts and the an intends to settle on a net asis, onetary assets and liabilities denominated in foreign currencies are retranslated at the or to realie the asset and settle the liailit simultaneousl rate of exchange ruling at reorting date. onmonetary items measured at fair alue and denominated in a foreign currency are Provisions translated using the exchange rates at the date hen the fair alue as determined. rovisions are reconied when the an has oliation at the date of the consolidated ny foreign currency exchange gains or losses are recognied in the consolidated income financial statements arisin from a past event and the costs to settle the oliation are statement. oth proale and can e relial measured Cash and cash equivalents Tax provisions ash and cash euialents consist of cash on hand balances at alestine onetary The an provides for income ta in accordance with and alestinian ncome Ta uthority balances ith banks and financial institutions maturing ithin three months aw, nternational ccountin tandard reuires reconiin the temporar less banks and financial institutions’ deposits maturing within three months and restricted differences, at the consolidated statement of financial position date etween the ta deosits. ases of assets and liailities and their carrin amounts for financial reportin purposes, as deferred ta assets or liailities Segments information eferred ta is provided on temporar differences at the consolidated statement of business segment consists of assets and oerations roiding goods or serices that are financial position etween the ta ases of assets and the liailities and their carrin exosed to risks and returns different from those of other business segments. amounts for financial reportin purposes The carrin amount of the deferred ta asset is geograhic segment relates to goods or serices ithin an economic enironment reviewed at each reportin date and reduced to the etent that is no loner proale that exosed to risks and returns different from those of other segments orking in other sufficient taale profit will e availale to allow or part of the deferred ta asset to e economic enironments. utilied nreconied deferred ta assets are reassessed at each reportin date and are reconied to the etent that it has ecome proale that future taale profit will allow Use of estimates the deferred ta asset to e recovered The rearation of consolidated financial statements and the alication of accounting ncome ta epense represents the accrued income ta, which is calculated ased in the olicies reuire management to make estimates and assumtions that affect the reorted Bank’s taxable income. Taxable income may differ from accounting income as the later amounts of financial assets and liabilities and the disclosure of the consolidated financial includes nontaale revenues or nondeductile epenses, such incomeepense miht statements. ue to the use of these estimates and assumtions actual results may differ e taaledeductile in the followin ears from estimates and may reuire an adustment to the carrying amounts of future assets settlement is made etween deferred ta assets and deferred ta liailities and the net or liabilities.

amount is reconied in the consolidated financial statements onl when the leall ther disclosures that indicate the Banks exosure to risks include the folloing indin rihts are availale and when the are settled on a settlement asis or the asset is clarifications realied and the liailit settled simultaneousl isk management note aital management note etails of the Banks significant udgments are as follos

108 Annual report 2018 | 109

roision for epected credit losses Inputs, assumptions and techniques used for ECL calculation – IFRS 9 methodology inancial assets are assessed for impairment on the basis described in impairment of ey onepts in tt ve te most sinifint impt n reire i level of financial assets ment s onsiere by te n ile eterminin te impt ssessment re he proision for is reiewed in accordance with the principles established b the • ssessment of inifint nrese in reit is alestinian onetar uthorit and he determination of proision for o ssess eter te reit ris on finnil sset s inrese sinifintly sine epected from management reuires udgments and udgments to be made to estimate oriintion te n ompres te ris of eflt orrin over te epete life of te the amounts and timing of future cash flows as well as to estimate an significant finnil sset t te reportin te to te orresponin ris of eflt t oriintion increase in the credit risk of financial assets after initial recognition taking into using key risk indicators that are used in the Bank’s existing risk management processes. consideration future measurement information for e ssessment of sinifint inreses in reit ris ill be performe rterly for e inivil eposre bse on te folloin ftors f ny of te folloin ftors inites seful lies of tangible and intangible assets tt sinifint inrese in reit ris s orre te instrment ill be move from he anks management reassesses the useful lies of tangible and intangible assets and te to te makes adustments if applicable at each financial ear end nement s estblise tresols for sinifint inreses in reit ris bse on movement in te stomer’s internl reit re n te relte Ps reltive to egal case proision initil reonition he legal cases brought against the ank are allocated to meet an legal liabilities based estrtrin nor eselin on te stomers’ onts filities rin te on the opinion of the anks legal adisor ssessment perio is onsiere s initor for

nstrments i re ys pst e ve eperiene sinifint inrese in Provision for employees’ benefits reit ris s per te stnr rebttble presmption he ank management uses certain estimates to determine the amount of emploee ovements beteen tes n re bse on eter finnil ssets re reit benefits anagement beliees that these estimates and assumptions are reasonable - impire s t te reportin te e etermintion of reitimpirment ner

ill be similr to te inivil ssessment of finnil ssets for obetive eviene of roision for income ta impirment ner s mentione in te “efinition of eflt” belo he anks management uses certain estimates in determining the proision for income ta he anks management beliees that the estimates and assumptions used are • roeonomi tors orr ooin nformtion n ltiple enrios reasonable e mesrement of epete reit losses for e ste n te ssessment of sinifint inreses in reit ris mst onsier informtion bot pst events n air alue of financial instruments rrent onitions s ell s resonble n spportble forests of ftre events n he determination of the proision for credit facilities reuires the anks eonomi onitions e estimtion n pplition of forrlooin informtion ill reire sinifint ment in oopertion it interntionl epert in tis re management to make assumptions and udgments to estimate the amounts and timing of future cash flows as well as to estimate an significant increase in the credit risk of P oss iven eflt n posre t eflt inpts se to estimte financial assets after initial recognition and to consider future measurement information te n te reit loss llones re moelle bse on te mroeonomi vribles or nes in mroeonomi vribles tt re most losely orrelte it for reit losses in te relevnt portfolio he ank has calculated the proision for for financial assets in accordance with international reporting standards and is consistent with the instructions of the alestinian • efinition of eflt onetar uthorit e efinition of eflt se in te mesrement of epete reit losses n te he anks polic of identifing the common elements to measure credit risk and on ssessment to etermine movement beteen stes ill be onsistent it te an indiidual basis is based on efinition of eflt se for internl reit ris mnement prposes oes not efine eflt bt ontins rebttble presmption tt eflt s orre etail portfolio indiidual basis based on the product leel and countr en n eposre is reter tn ys pst e orporate portfolio indiidual basis at facilit customer leel • pete ife en mesrin te n mst onsier te mimm ontrtl perio over inancial nstitutions indiidual basis at facilit bank leel i te n is epose to reit ris ll ontrtl terms sol be onsiere ebt instruments measured at amortied cost indiidual basis at instrument leel en eterminin te epete life inlin prepyment options n etension n rollover options or ertin revolvin reit filities tt o not ve fie mtrity te epete life is estimte bse on te perio over i te n is epose to reit ris n ere te reit losses ol not be mitite by mnement tions

110 Annual report 2018 | 111

diaries’ financial information before eliminating all intra • o ensure proper compiance o the impementation a steering committee as ormed consisting o the hie isk icer hie redit icer hie inancia icer anager ith the responsiiities to proide decisionseedack on the ork pan regarding impementation and adoption o to ensure a reeant poicies and procedures are updated in ine ith the ne reuirements and systems are modiied updated or the ne reuirements in addition to present the resuts to the top management and reated ommittees o the Board o irectors. 4,782,10 17,512,187 12,8,54 he inancia inormation o susidiaries that hae materia noncontroing interest are 2,181,744 proided eo 75,484 15,080,119 2,047,08 2018 1,0,0 % 587,582 he ationa samic nestment ompany aestine . 12,445,454 2018 ,059,92 .. 9,85,522 he ationa samic nestment ompany 95,458,212 12,445,454 95,458,212 2018 1 , 2018 2 ..

he ationa samic nestment ompany 9,827,090 9,827,090

hare o noncontroing interest o other comprehensie income 1,11,222,947 994,0,994 1,915,95 42,140,481 94,775,472 1,915,95

2

112 Annual report 2018 | 113

2018 2017

e ational slamic nestment 7,90,04 17,21,211 oman 29,01,914 1,42,220

10,51,978 0,747,41 erating actiities nesting actiities 40,08,91 24,801,814 inancing actiities 4,82,524 8,28,490 ncrease in cas and cas eialent 207,108,598 2,000,000 8,91,215 5,040,04 190,448,19 95,787,75 104,90 e details of tis item is as follos 190,4,50 95,787,75 − as on and 127,898,361 51,949,59 1, 2018 2017, alances it 4,540,326 rrent and demand acconts 28,45,422 1, 2018 2017, eosits matring itin monts − 5,843,143 tattor cas resere 10,72,9 1, 2018 2017, estricted balances - roision for eected credit losses - 2018 1 2 2017 ccording to circlar nmber te an sall maintain stattor cas reseres it at of total cstomers deosits does not a interest on stattor cas reseres ccording to circlar nmber te otstanding 95,787,75 95,724,89 11,25,28 balance of credit facilities and slamic financing granted in ersalem for some sectors 89,98,57 89,98,57 are dedcted before te stattor resere is calclated does not a interest on crrent acconts 4,7,885 4,7,727 17,87,89 as interest on term deosits at maret interest rates estricted amonts as of ecember amonted to 1,147,000 as a 190,448,19 190,448,19 95,787,75 reslt of te bsiness combination

e moement of te roision for eected credit losses is as follos tage tage tage otal mact of imlementation – et for te ear

28 114 Annual report 2018 | 115

− onperormin credit acilities and slamic inancin, accordin to P reulations 2018 net o suspended interest and proit, amounted to S 203,658,617 and S 1 2 3 65,944,793 representin 1505 and 1001 o direct credit acilities and slamic inancin net o suspended interest and proit as at ecember 31, 2018 and 2017, respectivel 9 27,332 27,332 − eaulted credit acilities and slamic inancin, accordin to P reulations net o – 27,332 27,332 suspended interest and proit, amounted to S 42,020,390 and S 15,397,593 representin 311 and 234 o direct credit acilities and slamic 30,236 30,236 inancin net o suspended interest and proit as at ecember 31, 2018 and 2017, 47,122 47,122 respectivel 104,690 104,690 − ccordin to P circular number 12008, deaulted direct credit acilities and slamic inancin or more than 6 ears ere ecluded rom the consolidated inancial statements These deaulted acilities and slamic inancin amounted to S 6,260,427 as at ecember 31, 2018, the balance o impairment alloance This item represents the bank’s investment in quoted shares at Palestine Securities and suspended interest and proit or deaulted accounts amounted to S , 31, 2018 31, 3,211,605 and S 3,048,822 respectivel 2017 2,811,221 496,940, − irect redit acilities and slamic inancin ranted to the Palestinian ational uthorit amounted to S 278,863,106, representin 2054 o total direct 2018 2017 credit acilities and slamic inancin ater deductin suspended interest and proit as at ecember 31, 2018 compared to S 240,409,174 representin 364 o total direct credit acilities and slamic inancin ater deductin suspended interest and 7,845,576 10,141,524 proit as at ecember 31, 2017 177,196,643 169,368,072 − redit acilities and slamic inancin ranted to nonresidents as at ecember 31, 472,500,581 2018 and 2017 amounted to S 1,419,542 and S 493,597, respectivel 34,877,115 28,605,441 − air value o collaterals obtained in line o credit acilities and slamic inancin, 76,952,001 54,024,928 amounted to S 584,210,823 and S 230,827,379 as at ecember 31, 2018 91,758,642 and 2017, respectivel 23,527,517 37,943,908 110,772,550 119,971,547 ovement on the suspended interest durin the ear as as ollos 83,152,687 2018 2017 S S 53,310,469 57,400,133 alance, beinnin o the ear 1,777,283 822,147 178,797,014 183,009,041 Suspended interested transerred to the bank due to 46,755,623 the business combination 528,118 1,357,446,418 660,464,594 nterest suspended durin the ear 2,656,519 1,241,122 4,229,266 1,777,283 Suspended interest transerred to revenues 662,891 299,543 26,215,689 )4,839,785( nterests in suspense related to the credit acilities 1,327,001,463 653,847,526 bein deaulted or more than 6 ears 40,302 7,240

urrenc echane dierences 29,461 20,797 alance, end o the ear 4,229,266 1,777,283 6,268,415 31, 2018 4,165,872 31, 2017

29

30

116 Annual report 2018 | 117

2018 1 2 3 2017 2 2 557,355,121 85,934,597 17,174,876 660,464,594 523,695,427 232 2 562,592,666 61,838,087 14,224,344 638,655,097 23 142,505,081 206,426,276 5,338,438 58,582,757 136,773,695 23 2 1 31,758,520 30,310,288 1,448,232 2 2 72,514,713 73,929,747 1,415,034 3 11,039,982 12,268,188 23,308,170 3 23 256,030 256,030 4,528 32 232 925,646,531 385,550,231 46,249,656 1,357,446,418 660,464,594 2 2 1 2 3 2018 2017 23 2 , 4,839,785 4,839,785 3,555,962 2323 3 9 2 22 4,957,532 3,835,633 8,793,165 2 322 – 4,957,532 3,835,633 4,839,785 13,632,950 3,555,962 2 223 32 32 2 3,368,708 6,106,126 5,441,738 14,916,572 3322 3 1 1,019,919 982,455 37,464 2 441,082 443,392 2,310 3 40,920 341,937 382,857 2 2 695,807 2,585,885 1,215,605 2,066,087 1,151,446 3 2 6 256,030 256,030 4,528 2 332 11,716 11,716 136,905 23 2 8,168,350 6,474,874 11,572,465 26,215,689 4,839,785 3332

2 2 33 333 2 333 Share of associates’ 23 233 33

31 2

32

118 Annual report 2018 | 119

he mvement prvisin r is as lls

iste iste reasr ote saic saic tae tae tae tal is os s s ota S S S S S oca mpat implementatin orei – roisio for reit lsses transerre t the bank e t bsiness mbinatin et r the ear oca orei oca iacia ssets at aortie cost rereset the bank’s investment in Palestinian nership perentae bk ale oeret treasr is as er circars er accori to hich the er iit of the rice iscot of treasr is i e sraei Shee is a i S is oths aa estet i forei treasr is cosist of Palestine rtae an sin oraia a eaese treasr is ith a iterest rate that raes etee rpratin P - 20 to a are e i si ears l akal insrane - iacia ssets at aortie cost represents the bank’s iestet i oca fir isse Palestine ara mpan - os hich atre i three to for ears he iterest rates o these os raes etee to Palestine rtae an sin rpratin P as establishe in the his ite reresets aestie saic as iestet i saic os i forei arets ith a eecte retr rae etee a a are e ithi eiht betive P is t evelp an imprve the rtae inanin setr in ears Palestine P perates thrh its ll ne sbsiiaries that inle Palestine sin inane rpratin hih is mainl nerne ith reinanin intermeiate ooi is the oeet o the tota of fiacia assets at aortie cost ri the an ln term mrtaes that are inane b its partner banks an Palestine ear rtae nsrane n hih prvies mrtae insrane aainst the risk ealt rin the ear he bank sl its share in P hih reslte in rerin a

Stae Stae Stae ota lss in the amnt 342796 in the nsliate inme statement S S S S S his item represents the investment Palestine slami ank a sbsiiar in the l akal nsrane mpan te as establishe an heaartere in siess coiatio amallah an initiate its peratins in the en hrh the pratie all et chae ri the insrane an reinsrane ativities in arane ith the slami Shariaa’ an ear thrh its heaarters in the it amallah an its branhes eple in rasferre to stae Palestine ’s capital amounted to as eember his item represents the investment Palestine slami ank a sbsiiar in the shares the Palestine ara mpan ara e t the bsinesses mbinatin nte he mpan is base in amallah ara praties slami leasin r small an meim enterprises in arane ith slami hariaa’. s eember the apital ara amnte t

120 Annual report 2018 | 121

he olloin tale summaries the inancial inormation relatin to the ans inestment in its associates his item represents investment propert arisin from the usiness comination note 2 laaul alestine ortae and ousin nvestment properties are state at cost olloin is the movement of investment insurance ara orporation properties urin the ear 2018 2018 2018 2017 2018 .S. .S. .S. .S. otal assets 622264 3904 7729376 4249423 Business comination note 2 8,88,030 otal liailities 446699 793626 70620 23790977 itions 3,24,327 otal euit 730 0627 22226 700446 ale of investment properties 1,100 Bank’s share 46476 339426 374009 12,371,257 oo alue eore adustments 46476 339426 374009 dustments 30242 27427 oo alue ater urniture, adustments 793 339426 37676 euipment eal estate an leasehol proprieties improvements omputers ehicles otal et reenues 744604 09793 499 62 dministratie and eneral epenses 3933 92643 6739 3473 Balance, einnin of the ear ,37,20 14,86,276 4,083,803 38,32 24,77,68 Business comination note 2 1,186,41 1,7,810 4,208,624 80,481 3,73,330 epreciation and itions 647,213 2,86,838 04,273 4,000 4,11,324 amortiation 40360 3306 2337 6447 ransfer from proects in inance costs 673 30393 330 47623 proress 3,844,084 3,844,084 ther reenues 3477 922 3377 23234 isposals 78,71 8,411 241,32 328,68 ncome eore ta 3404 06 6044 902376 Balance, en of ear 21,230,878 37,2,23 ,188,28 831,278 68,77,738 a epense 200 3209 270 et income or ear Balance, einnin of the ear 1,478,601 6,821,3 2,11,42 10,382 10,2,18 ater ta 2279990 06 27639 623496 Business comination note 2 2,1,60 ,43,474 3,103,121 30,10 11,062,34 ther comprehensie epreciation for the ear 612,16 2,673,30 733,602 123,08 4,142,12 income 2390 isposals 4,03 7,37 141,678 18,02 otal comprehensie Balance, en of the ear 4,247,167 14,8,337 ,4,20 440,88 2,32,62 income 9960 06 27639 623496 16,83,711 22,62,6 3,242, 30,380 43,243,046 Bank’s share 474026 329 279 24699

he olloin tale shos the moement on in inestment in associates urniture, 20 207 euipment .S. .S. eal estate an leasehol proprieties improvements omputers ehicles otal alance einnin o the ear 37676 3,642,817 usiness comination ote 2 47943 - Bank’s share of associates’ results of operations 96326 24699 Balance, einnin of the ear ,37,20 10,214,01 3,17,228 336,72 1,127,101 Bank’s share of associate’s other comprehensive itions 2,263,882 403,82 13,2 2,803,766 ransfer from proects in income 2390 - proress 2,418,343 00,683 2,1,026 Sale o inestment in associates 322796 - isposals 74,23 74,23 ash diidends 27300 - Balance, en of ear ,37,20 14,86,276 4,083,803 38,32 24,77,68 alance end o the ear 4074 37676 Balance, einnin of the ear 1,221,430 ,467,62 1,821,116 70,68 8,81,17 epreciation for the ear 27,171 1,33,631 24,826 73,060 1,78,688 isposals 34,367 34,367 Balance, en of the ear 1,478,601 6,821,3 2,11,42 10,382 10,2,18 3,18,64 8,074,683 1,67,861 288,47 14,20,140 3 36 122 Annual report 2018 | 123

is item includes te folloin , 2018 2017 learin cecs 26,135,987 27,917,026 ccrued interest income 22,279,680 24,032,285 Due from a related party 3,480,000 2018 2017 ccounts receivale, advances and temporary expenses of susidiaries 3,117,686 , 55,07 ,510,772 repaid expenses 2,593,587 1,247,087 2 3,03,023 rintins and stationery 849,167 169,396 3,22,73 2,2,10 Due from alue dded ax department 658,583 631,745 ters 2,536,654 3,080,146 , 13 3,8,08 2,1,02 15 200, 3,281,3 61,651,344 57,077,685 1,585,707 , 1,3,18 55,07 Banks’ ’ 2018 2017 31, 2018, 6123,554, urrent and demand deposits 59,021,985 12,094 Deposits maturin itin 3 monts 98,294,866 92,829,673 157,316,851 92,841,767 2018 2017 urrent and demand deposits 1,427,470 2,943,055 ,20,13 5,10,71 1,427,470 2,943,055 2 27,111,033 158,744,321 95,784,822 33,351, 5,10,71

Customers’ 2018 2017 2018 2017 urrent and demand accounts 466,874,843 279,204,178 , 5,10,71 881,474 avin deposits 161,418,981 115,387,711 2 731,33 ime deposits 331,251,291 343,934,417 1,15,35 1,502,899 Deit alances – temporarily credit 4,306,493 4,349,421 1 200, 3,281,443 963,851,608 742,875,727 5,20 )558,85( , ,20,13 5,10,71 avin deposits 427,426,899 ime deposits 216,959,857 1,608,238,364 742,875,727 Deferred tax assets is calculated on provision for employees’ indemnity, f

- ulic sector deposits as at Decemer 31, 2018, and 2017 amounted to 2018 2017 78,832,746 and 71,654,832 representin 490 and 965 of total deposits, respectively , 778,0 28,25 - oninterest earin deposits amounted to 587,683,991 and 552, 207,81 286,857,723 representin 3654 and 3861 of te total deposits as at Decemer 53,525 58,210 31, 2018 and 2017, respectively , 1,277,577 778,0

38 37

124 Annual report 2018 | 125

uornate oans uornate oans , , 40,000,000 515 575, 40,000,000 515 575, 2024 2025 , 2024 2025 , rdance with the PMA’s rdance with the PMA’s 40,000,000 16,500,000 , 40,000,000 16,500,000 , 2018 31 , 2017, 2018 31 , 2017,

unr rosons unr rosons , , , , 2 2 eemer eemer Employees’ e Employees’ e 3,255,103 6,674,592 3,242,196 743,990 12,427,901 3,255,103 6,674,592 3,242,196 743,990 12,427,901 1,166,857 481,450 11,674 673,733 1,166,857 481,450 11,674 673,733 3,255,103 7,841,449 2,760,746 755,664 13,101,634 3,255,103 7,841,449 2,760,746 755,664 13,101,634 eemer eemer Employees’ e Employees’ e 2,695,005 777,915 217,817 3,255,103 2,695,005 777,915 217,817 3,255,103 2,695,005 777,915 217,817 3,255,103 2,695,005 777,915 217,817 3,255,103

2018, 2018, 28, 2019 28, 2019

aes rosons aes rosons 2018 2017 2018 2017 , 1,326,170 1,994,870 , 1,326,170 1,994,870 2 3,639,385 2 3,639,385 6,828,157 3,321,358 6,828,157 3,321,358 175,133 131,677 175,133 131,677 1,626,970 200,000 1,626,970 200,000 6,857,183 3,636,588 6,857,183 3,636,588 465,292 21,793 465,292 21,793 , 3,599,718 1,326,170 , 3,599,718 1,326,170

40 40 126 Annual report 2018 | 127

he an reached a inal settlement with oth ncome a and ale Added a are remum departments on its reslts o operations ntil the year 0 n the years ended n anuar 25, 2015, the Bank and nion Bank–ordan signed an agreement enabling the ecemer, 0 and ecemer, 0 income ta rates and ale added ta rates admission o the later as a strategic partner in the Bank ith a 54 share o capital, the were and , respectiely Accordin to aw o 4 or the year 04, concernin euivalent o 4,031,794 shares o 1 par value or each share, and share premium the amendment o aw o or the year 0 related to income taes income ta rate o 014 per share, resulting in a total share premium o 564,451 on proits reslted rom inancin small and medim enterprises eals to 0

ncome ta epense reported in consolidated income statement represents the ollowin Cas ens 0 0 The Bank’s General Assembly, during its meeting held on pril 24, 2018, approved 005 cash dividends distribution or each share hich amounted to 3,750,000 Proision or the crrent year ,, ,, Additions o deerred ta assets, net 4, 4, The Bank’s General Assembly, during its meeting held on April 20, 2017, approved iscont on paid adance , , 005 cash dividends distribution or each share hich amounted to 3,750,000 ecoery ,,0 00,000 aes epense or the year 4,,0 ,40,000 eseres

− tatutor resere econciliation etween accontin income and taale income is as ollows s reuired b the Banking a, 10 o net proit is transerred to the statutor reserve 0 0 and shall continue until the total reserve balance euals the Bank’s paidin share capital Accontin proit ,, ,044,4 The reserve is not to be utilized without PMA’s prior approval. ncome sect to A ,0, ,04, − enera ankn rsks resere ncome sect to income ta ,40,4 ,0,4

This item represents the amount o general banking risk reserve deducted in accordance A on proit or the year ,4, ,4,0 with PMA’s regulations number (62015 based on 15 o direct credit acilities and ncome ta ,4, ,, slamic inancing ater deducting impairment alloance or credit acilities and suspended otal taes or the year ,, ,40,0 interest and proit and 05 o indirect credit acilities and slamic inancing ccording to Proision or the year ,, ,, PMA’s generaliation number 532013, the general banking risks reserve is not held

Eectie ta rate . against the small and medium sied companies i the conditions indicated in the generaliation are applicable on it uring 2018 the bank adopted 9, and recorded The Bank’s management and tax consultant believe that the tax provisions are sicient the impact o 9 rom this reserve, in reerence to tage 1 and tage 2 expected to coer all ta liailities credit losses, as per generaliation number 20182 The reserve is not to be utilized or reduced without PMA’s prior approval. ter ates − roat resere 0 0 This reserve represents 15 o annual net profit in accordance with PMA’s instruction 12011) to support Banks’ capital against banking risks. The reserve is not to be utilized ertiied checs and incomin transers ,00,44 ,,4 or reduced without PMA’s prior approval. The appropriation shall continue until total nearned interest and commission income ,,4 4,, reserve balance euals 20 o paid in share capital uring 2018, issued instructions Accred epenses 4,4, 245,799 o 12018 regarding procclicit reserve, the reserve is to be calculated as a Accred interest payale ,0, ,,4 percentage o riskeighted assets determined b and ranging beteen 0 25 Acconts payale ,,00 5,877,894 decided to set the percentage or 2018 at 057 o riskeighted assets The bank emporary and intermediary acconts or ssidiaries ,0,0 obtained PMA’s approval to calculate the procclicalit on rate o 077 o riskeighted etrn on nrestricted inestment acconts , assets Accred oard o irectors onses 0,4 336,159 iidends payale , 552,883 thers ,,4 1,018,098 40,, ,,

4 42

128 Annual report 2018 | 129

nterest nome et ommssons nome This item represents interest income on the following accounts 218 217 Commssons nome .. .. irect credit facilities and Islamic financin 6,6, 2,747,542 eta Indirect credit facilities and Islamic financin 1,333,47 1,24,4 verdraft accounts ,, ,, eturned and deferred cecks 2,648,157 1,11,283 oans and discounted bills ,, ,, ransfers 7,823 751,818 ,, ,, ccount manaement 2,74,638 642,730 Cororate ommission on cas deposit 638,73 2,31 verdraft accounts ,, ,, ter bankin serices 1,56,8 425,458 oans and discounted bills ,, ,, 16,6,6 6,3,252 ,, ,, Commssons eense 1,764,383 )1,313,4( oernment an u setor ,, ,, 14,844,677 5,68,248 ,, ,, Balances at banks and financial institutions ,, ,, inancial assets ,, ,, et ans rom nana assets ortoo

,, ,, 218 217 iidend from financial assets at fair alue trou nterest eense oter compreensie income 1,68,745 34,52 This item comprises the following accounts iidend from financial assets at fair alue trou profit or loss 135,42 .. .. osses ains on sale of financial assets at fair Interest on customers’ deposits: alue trou profit or loss 222,133 747,52 urrent and demand accounts , , osses on sale of financial assets at amortied cost 17,6 avings accounts , , 64,18 1,682,4 Time deposits ,, ,, ash margins , 688,287 et remeasurement or eete ret osses aoane nterests on loans and borrowings , 314,661 nterest on subordinated loans ,, 65,761 e folloin demonstrates te proision for epected credit losses remeasurement: Interest on banks’ and financial institutions’ deposits ,, 1,883,151 tae 1 tae 2 tae 3 218 217 ,, ,, alances it alestine onetar utorit 23,753 23,753 et nestments an nann nome alances at banks and or the from March financial institutions 47,122 47,122 , to irect credit facilities ecember , and Islamic financin 65,87 2,585,885 1,215,65 2,66,87 1,151,446 inancial assets at amortied cost 2,383 3,41 5,73 .. 67,55 2,42,474 1,215,65 1,46,25 1,151,446 evenues from financing ,, nvestment returns , ,, ess eturn of unrestricted investment accounts (,,) ,,

44 130 Annual report 2018 | 131

ersonne eenses aestne onetar utort nes 20 207 2018 2017 23,025,60 ,23,62 fine as a result of the banks violation of the las Provision for employees’ 3,242,6 777,5 and instructions for “know your customer” he 3,205,4 ,365,02 ational Bank 41,403 7,052 Bank’s contribution to the provident fund* ,24,47 550,335 fine as a result of the Banks failure to obtain a pre approval of P to grant credit facilities and not to ,07,77 36,2 disclose all facilities in the monthly reports – he 542,554 ,430 ational Bank 20,000 - 242,06 76,422 fine as a result of the Banks purchase of a banking 74,74 7,20 office in ablus ithout a prior ritten approval of 32,636,02 2,50,4 the P Palestine slamic Bank 5,000 - fine as a result of the Banks failure to obtain a pre 0 approval of P before granting a loan to related 5 , parties Palestine slamic Bank 5,000 s’ 71,403 7,052

ter oeratn eenses Bas an ute earnns er sare 20 207 2018 2017 4,240,766 ,42,333 Profit for the year attributable to shareholders of , 3,45,244 2,404,500 the Bank 9,428,765 9,204,749 2,35,2 ,7,04 hares 2,323,40 50,4 eighted average of subscribed shares 75,000,000 75,000,000 2,02,22 1,221,973 ,2,76 2,5 6,527 36,4 Basic and diluted earnings per share 3,5 570,27 attributable to shareholders of the Bank 0126 0.123 72,734 475,33 Board of Directors’ expenses 707,403 264,550 Cas an as euaents 653,0 37,20 2018 2017 7,30 219,436 354,600 367,416 277,63 198,053 ash and balances ith Palestine onetary General assembly meetings’ expenses 7,344 28,043 uthority 446,853,428 191,019,550 32,20 139,330 dd Balances at banks and financial 7,443 90,374 institutions maturing ithin 3 months 190,448,193 93,787,735 73,644 73,052 ess Banks’ and financial institutions’ deposits 6,40 328,961 aturing ithin 3 months 158,744,321 95,784,822 22,374,72 10,647,318 estricted balances at banks and financial institutions 5,843,143 10,672,696 03 tatutory cash reserve 131,743,946 71,467,893 7 203 eserved balances ith the Palestine , ’ , onetary uthority 1,147,000 Bank’s , 339,823,211 106,881,874 369 3, 20 238 3, 207

45 46 132 Annual report 2018 | 133

eate art transatons e management ersonnel remuneration salaries, bonuses and other beneits are as eate arties reresent maor sareoers, Boar o irectors, key manaement ollos ersonne o te Bank, an entities controe, ointy controe or siniicanty inuence 201 201 y suc arties ransactions wit reate arties are as oows 201 2017 ecutie management share o salaries and related ature o reationsi beneits short term 2,193,41 1,22,22 tatement o onsoate ecutie management share o indemnit long term 1,13 13,4 nana oston tems irect creit aciities an samic ecutie anaement an Board of Directors’ expenses 0,403 24,0 inancin Boar o irectors ,6,691 25,201,50 ecutie anaement an eosits Boar o irectors 59,602,0 27,7,26 ar aue measurement ecutie anaement an he olloing table roides the uantitatie air alue measurement hierarch o the as marins Boar o irectors 6,22,555 ,09,91 Bank’s assets and liabilities as o ecember 31, 201 and 201 resectiel ecutie anaement an ccounts ayae Boar o irectors 120,51 1,706 easurement o air alue b igniicant Consoate nome statement uoted rices igniicant non tems in actie obserable obserable ecutie anaement an markets inut inuts nterest an commission income Boar o irectors 2,102,075 1,014,103 ate o otal eel 1 eel 2 eel 3 ecutie anaement an measurement nterest an commission eense Boar o irectors 625,17 410,290 nana assets at ar aue ertisement an marketin aor sareoers an inancial assets at air alue through eenses reate entities 22,11 55,5 roit or loss note uoted alestine ecurit change ecember 31, 201 2,11,221 2,11,221 aor sareoers an eeone an ostae reate entities 252,677 21,95 inancial assets at air alue through Commtments an other comrehensie income ontnenes note 9 ecutie anaement an uoted – alestine ecurit change ecember 31, 201 14,0,943 14,0,943

etters o creit an uarantees Boar o irectors 5,71,592 5,1,277 uoted oreign markets ecember 31, 201 94,92 94,92 nuoted ecember 31, 201 92,3 - - 92,3 ecutie anaement an nana assets or ar aue nutiie creit imits Boar o irectors ,52, 5,71,01 s sose inancial assets at amortied cost is item include branches’ managers, noneecutie emoyees an teir reaties, an note 10 uoted ecember 31, 201 1,0,21 1,0,21 - - sareoers as iscose to nuoted ecember 31, 201 3,0,22 - - 3,0,22 nestment roerties ote 12 ecember 31, 201 12,42,99 12,42,99 − irect creit aciities an samic inancin rante to reate arties as at ecemer easurement o air alue b 1, 201 an 2017 accounte or 331 an 5, resectiey, o te net irect igniicant creit aciities an samic inancin reit aciities an samic inancin rante to uoted rices igniicant non reate arties are or memers o Boar o irectors an eecutie manaement or in in actie obserable obserable markets inut inuts teir caacity as uarantors ate o otal eel 1 eel 2 eel 3 measurement − irect creit aciities an samic inancin rante to reate arties as at ecemer nana assets at ar aue 1, 201 an 2017 reresent 210 an 227, resectiey, o te Bank’s caita inancial assets at air alue through ase roit or loss note uoted alestine ecurit change ecember 31, 201 49,940 49,940 − nterest on creit aciities an samic inancin ranes etween 05 an 75 inancial assets at air alue through other comrehensie income note 9 uoted – alestine ecurit change ecember 31, 201 11,9,29 11,9,29 uoted oreign markets ecember 31, 201 3,032 3,032 nuoted ecember 31, 201 21,1 211 nana assets or ar aue s sose inancial assets at amortied cost note 10 uoted ecember 31, 201 10,13,0 10,13,0 - - nuoted ecember 31, 201 33,087,274 - - 33,087,274

7 4 134 Annual report 2018 | 135

e Ban as not ade an transfers eteen te aoe ees drin 208 and 207 − e fair alue of te financial assets and liailities are included at te amount at ic te instruments could e ecaned in a current transaction eteen illin parties, ensitiit of fair ae easreents to canes in noserae aret data oter tan in a forced or liuidation sale ee 3 − air alues of Cas and alances it alestine onetar utorit, alances at anks toried externa aators are cared it ain ateria assets sc as and financial institutions, oter financial assets, anks’ and financial institutions’ inestent properties and inestent in noted financia assets fter discssion deposits, customers’ deposits, cash margins, and other financial liabilities approximate teir carrin amounts larel due to te sort–term maturities of tese instruments it tese externa aators, te Ban seects te etods and inpts to e sed for aation in eac case, ic are ost sae prices for siiar ands drin te ear − air alue of financial assets at fair alue trou profit or loss and financial assets at and are cacated at fair ae per sare eter of and tipied te sare fair alue trou oter compreensie income tat are actiel traded in actie financial markets is determined reference to uoted prices at te date of te eters consolidated financial statements e fooin tae represents te sensitiit of te fair ae of inestent properties − oans and orroins, suordinated loans and financial assets at amortied cost ere ncrease measured usin te epected discounted future cas flos usin preailin market decrease in fair ffect on fair interest rates ae ae − air alue of credit facilities and slamic financin as determined trou te stud of different variables such as interest rates, risk factors and the debtor’s solvency. e fair alue of credit facilities approimate teir carrin amounts as of ecemer 3, 0 ae per are eter 5+ 37,4 ae per are eter 5- 37,4

ar aue o nana assets an ates e tae eo represents a coparison cass of te carrin aonts and fair aes of financia instrents as at Deceer 3, 208 and 207

arrin aont air ae 208 207 208 207 nana assets as and aances it aestine onetar torit 44,3,7 ,0,0 44,83,428 ,0,0 Baances at ans and financia instittions 0,343,03 ,787,73 0,448,3 ,787,73 inancia assets at fair ae tro profit or oss 2,8,22 4,40 2,8,22 4,40 Direct credit faciities and saic financin ,327,00,43 3,847,2 ,327,00,43 3,847,2 inancia assets at fair ae tro oter copreensie incoe ,0,778 3,0,332 ,0,778 3,0,332 inancia assets at aortied cost oca noted onds 7,80,43 7,0,000 7,80,43 7,0,000 treasr is 34,444,02 35,790,954 34,723,24 35,790,954 saic s 4,40,8 4,04,708 ter financia assets 8,208,0 ,,202 8,208,0 ,,202 ota assets 2,07,3,888 ,03,2,23 2,08,3,70 ,03,2,23 nana ates Banks’ and financial institutions’ deposits 8,744,32 ,784,822 8,744,32 ,784,822 Customers’ deposits ,08,238,34 742,87,727 ,08,238,34 742,87,727 as arins 08,442,03 ,08,4 08,442,03 ,08,4 oans and orroins 44,3,4 37,482,7 44,3,4 37,482,7 ordinated oans 40,000,000 ,00,000 40,000,000 ,00,000 ter financia iaiities 34,044,84 4,33,28 34,044,84 4,33,28 ota ates ,3,80,07 73,08,040 ,3,80,07 73,08,040

4 50

136 Annual report 2018 | 137

Conentraton o assets an ates alestine ordan urope ters otal alestine ordan urope thers otal Cas and alances it .. .. .. .. .. .. Balances at anks and financial institutions ash and balances ith ,, ,, inancial asset at fair alue alances at banks and trou profit or loss financial institutions ,, ,, ,, ,, ,, ,, inancial asset at fair value irect credit facilities inancial assets at fair alue through profit or loss ,, ,, trou oter irect credit facilities and compreensie income slamic financing ,,, , ,, ,,, inancial assets at amortied inancial assets at fair value cost through other comprehensive income ,, , ,, nestment in an associate inancial assets at amortied ropert plant and euipment cost ,, ,, ,, ,, roects in proress nvestment in associates ,, ,, ntanile assets nvestment properties ,, ,, eferred ta assets roperty, plant and euipment ,, ,, ter assets roects in progress ,, ,, ota ssets ntangible assets ,, ,, Banks’ and financial eferred tax assets ,, ,, institutions’ deposits ther assets ,, , , ,, Customers’ deposits ota ssets ,,, ,, ,, ,, ,, ,,, Cas marins Banks’ and financial oans and orroins institutions’ deposits ,, ,, ,, uordinated loans Customers’ deposits ,,, , , ,, ,,, Provisions for employees’ ash margins ,, ,, indemnit oans and borroings ,, ,, ,, a proisions ubordinated loans ,, ,, ter liailities undry rovisions ,, ,, ota ates ax provisions ,, ,, aidin sare capital ther liabilities ,, ,, are premium ota ates ,,, ,, , ,, ,,, tatutor resere aidin share capital ,, ,, eneral ankin risks resere hare premium , , rocclicalit resere tatutory reserve ,, ,, air alue resere eneral banking risks reserve ,, ,, etained earnins rocyclicality reserve ,, ,, et ut air value reserve ,, ,, etained earnings ,, ,, ota ates an eut et ut attrutae to sareoers o te Bank ,, ,, Commtments an ontnenes onontron nterest ,, ,, etters of uarantees et ut ,, ,, etters of credit nutilied credit limits ota ates an eut ,,, ,, , ,, ,,, Commtments an ontnenes

etters of guarantees ,, , ,, etters of credit ,, ,, ,, sk manaement nutilied credit limits ,, ,, e Bank’s risk management committee te Committee ic comprises memers of te Board of irectors toeter it eecutie manaement superises te eneral ,, , ,, ,, frameork of risk manaement e Committee monitors and ealuates credit risks

operatin liuidit risks and market risks and an oter future risks e Bank is deelopin its risk manaement function trou prorams measurement tools and controls and monitorin procedures

138 Annual report 2018 | 139

e folloing is a summary of risks associated it te Bank’s operations: 2 reit ris eposre or ea ris ratin

Cret rsks reit ris eposre or ea ris ratin is istrite as oos: Credit risks are tose risks resulting from te default of counterparties to te financial oernent instrument to repay teir commitment to te Bank e Bank troug credit risk ea an pi etai estate orporate setor ota management sets ceilings for direct credit facilities retail or corporate and total loans eemer granted to eac sector and eac geograpical area e Bank also monitors credit risks continuously evaluates te credit standing of customers and otains appropriate o ris 124,108,744 298,098,454 56,065,550 278,863,106 757,135,854 collaterals from customers eptae ris 215,281,763 177,140,918 392,422,681

posures to credit risks net of C provisions and interest and profit in suspense at ist 88,686,830 72,951,397 161,638,227 and prior to collaterals and oter risk mitigations onperorin: stanar 5,469,294 3,559,166 9,028,460 ot 6,357,273 8,636,022 14,993,295 oss 10,077,408 12,150,493 22,227,901 Consoate statement o nana oston ota 449,981,312 298,098,454 330,503,546 278,863,106 1,357,446,418 tems spene interest 1,153,624 780,217 2,295,425 4,229,266 Balances it Palestine onetary utority 83,573,761 pete reit osses 11,587,628 5,028,912 7,602,301 1,996,848 26,215,689 Balances at anks and financial institutions 95,787,735 437,240,060 292,289,325 320,605,820 276,866,258 1,327,001,463 irect credit facilities and slamic financing 653,847,526

inancial assets at amortied cost 43,700,954 oernent ter financial assets 55,661,202 ea an pi 932,571,178 etai state orporate setor ota eemer Consoate ommtments an ontnenes etters of guarantee 47,198,306 o ris 28,181,163 42,541,551 18,229,614 240,409,174 329,361,502 etters of credit 13,419,374 eptae ris 56,308,723 207,072,293 263,381,016 nutilied credit limits 59,115,406 at ist 40,509,806 10,037,394 50,547,200 119,733,086 onperorin: stanar 3,838,856 1,260,049 5,098,905 1,052,304,264 ot 2,444,709 243,661 2,688,370 oss 5,684,788 3,702,813 9,387,601

ota 136,968,045 42,541,551 240,545,824 240,409,174 660,464,594 spene interest 476,156 758,893 542,234 1,777,283

pete reit osses 2,605,833 888,621 1,345,331 4,839,785

133,886,056 40,894,037 238,658,259 240,409,174 653,847,526

54 140 Annual report 2018 | 141

5 4 ota orporate s etai eosures Cret Cret eosures o o ota ter assets assetsinania at aortie oernent orporat s etai iret reit aiities aanesansat an Cret eosures reatn to Baane as eemer Baane as eemer ntiie iits reit reit o etters arantees o etters ontnenes Commtments an eeme at as ota eemer at as ota assets inania ter aortie at inania assets aiities reit iret ans an at inania aanes it aanes

nana oston o statement onsoate on to tems reatn aane ost setor sai inanin inania instittions onetar torit oston statement o nana tems on onsoate aanesat aestine inanin instittions torit onentration in ris eposres aorin to te oos: eorapia is as area otaineair oateras o aainst ae tae 3 reit eposres oos: is as

e 3 seet tems s

an p an

air ae o oateras otaine air oateras o aainst ae tota reit eposres oos: is as

i aestine onetar aestine

an an

ris eposre ris

ota reit ota reit 42,020,390 11,575,159 20,750,351

r r

9,694,880 an sai

ota reit ris 1 ,878,921,675 195,272,942 195,272,942 278,863,106 200,105,536 218,478,054 655,770,456 190,448,193 220,168,496

epo 58,208,590 56,879,244

sre ost

4,815,853 1,401,800 3,153,051

arins

261,002

as

as arins 16,042,186 16,042,186 65,612,531 20,794,593 11,006,215 33,335,483

476,240

arantees arantees epte epte

an aestine 1,736,678,477 1,325,581,921

119,733,086 188,710,918 856,168,781 103,497,783 219,968,265

92,510,292 14,854,989 81,345,637 57,959,580 29,670,928

353,153,092 106,100,375 204,042,863 ea estateea

43,009,854

16,955,775

ea estate ea

5,997,211 3,634,130 7,324,434

ai

r ae o oateras

17,850,128

22,795,571 21,874,228 17,496,825 ontries 56 8,047,071 1,354,334 8,448,723 ote 3,810,030 stos air aeair o oateras

ra ra ote ote stos 219,255 348,118

55 15,200 15,200

706 706

eies an 146,237,719

eipent

eies an eies

25,928,744 21,366,903 98,942,072 eipent

955,947 218,281 101,738 635,928 50,465,007 30,486,294 30,486,294

rope 6,546,824 6,546,824

1,357,353

ters 381,189 896,955 ters 79,209

29,807 26,406

3,401

20,877,249 20,877,249

2,982,978

584,210,823 160,949,992 345,666,096 16,042,186 16,042,186 77,118,495

oateras

22,758,088 11,140,525

ota 476,240

6,476,494 5,141,069

ota

41,991,709 31,672,147

9,218,383 1,071,424 ter

158,841

1,294,710,852 et posre 29,755

et posre et 179,230,756 179,230,756 278,386,866 141,359,559 310,104,360 190,448,193 220,168,496

19,262,302

58,208,590 56,879,244 39,155,544 5,098,665 4,553,811 9,609,826 s

1,851,907,957 1,327,001,463

119,733,086 195,272,942 932,571,178 190,343,503 219,968,

26,963,825 17,147,917

92,510,292 21,40 81,360,837 58,208,590 56,386,136 1,996,848 2,181,402 4, 11,572,465

ota 2,033,420 2,196,102 7,342,943 493,108 839,629 104,690 200,231 49,893 49,893

1,813

265

142 Annual report 2018 | 143

7 6

ota ter rope ra ontries aestine

eemer eemer eemer assets inania ter aortie at inania assets aiities reit iret ans an at aanes it aanes 8 os inanin sai instittions inania onetar torit onentration in ris eposres oos: aorin setor is as to eonoi onentrationris o eposres to aorin 9 taes oos: is as

t 1 2 2018 2017

aestine aestine 2182 2182 8771

1,436,184,349 1,327,155,195

an an 100 100 7877

tae

41,991,709 20,877,249 30,486,294 15,673,902 27828 27828 20017

1 1022 1122 182 22282 0807 240,409,174 276,866,258 276,866,258 i

227 127817 01221 12 1780121

78171 2120 2112 82722 122827 385,275,683 379,075,357

tae 6,200,326

1717 107 100 2177 1281

278,091,652 466,697,904 190,343,503 219,968,265

56,386,136 inania 2 018810 2002 81 700

82080 82080 1202

118 8278 072 181077 271178

30,447,925 30,447,925

tae

197,370,844 444,299,499 444,299,499

oeria 57

3

1,851,907,957 1,736,678,477

1 2018

41,991,709 20,877,249 30,486,294 21,874,228

292,289,325 292,289,325

2018 ea estate ea 40,894,037 erentae Cane n ssne eonom

roates araes

aroeonom ators enaro use 2018

ritra 932,571,178 856,168,781

9,116,043 9,116,043 50,465,007 22,795

2,982,978 2017 209,277 orma senaro 80 030 158,841

Best senaro 10 310 ,571

orst senaro 10 0

175,596,194 362,638,928 304,430,338 58,208,590 ter orma senaro 80 680 Best senaro 10 120

orst senaro 10 1810

1,851,907,957 1,327,001,463

932,571,178 190,343,503 219,9

58,208,590 56,386,136 ota 68,265

8

144 Annual report 2018 | 145

nterest rates on assets and liabilities are reieed eriodically. The Bank reglarly follos 1 2018 the actal cost of fnds and takes aroriate decisions regarding ricing based on the reailing rices. The effect of decreases in interest rate is eected to be eal and oosite to the effect of the increase shon belo

)%( 201 2018 2017 nterest income nterest income 80 040 sensitiity sensitiity 10 232 ncrease in consolidated ncrease in consolidated interest rate income interest rate income

10 1 rrency basis oints statement basis oints statement

.. 10+ 0910 10+ 4178

10+ 12991 10+ 83928 80 097 10+ 1923 10+ 9220 10 3 ther crrencies 10+ 3884 10+ 2448 10 731

10 018 01

330 836000 183 10000 3110 30 6386136 300

. The Bank’s board of directors sets the li monitored by the Bank’s management.

1

0 146 Annual report 2018 | 147

nterest rate repricin sensitiit ap 1 rom rom rom 1 1 1 ess tan mont to monts to monts to rom to ore tan oninterest 1 2018 1 201 mont monts monts ear ears ears earin otal Cas and alances it 11000 0 1 Balances it anks and 1 11 100 financial institutions inancial assets at fair alue trou profit or 111 111 loss irect credit facilities 0 110 001 101 00 1001 inancial assets at fair alue trou oter 10 10 compreensie income inancial assets at 0 11001 1000 1 10 1 1 amortied cost 110 110 nestment in associate 11 11 ropert plant and uipment 0 0 roects in proress 11 11 ntanile assets 1 1 eferred ta assets 1 1 ter assets 10 101 11 1 11 0 100 100 110 11 0 10 000 Banks’ and financial Banks’ and financial institutions’ deposits institutions’ deposits 11 Customers’ deposits Customers’ deposits 1 11 0 11 0 10 Cas marins 11 10 11 0 100 oans and orroins 10 110 11000000 11 uordinated loans 0000000 0000000 Provision for employees’ 1101 1101 1 1 indemnit 01 01 a proisions 10 1 0 1 1010 1 010 ter iailities 000000 000000 1 1 aidin sare capital are premium tatutor resere 1 1 eneral ankin risks 11 11 resere 1 1 rocclicalit resere 1011 1011 air alue resere etained earnins 01 01 10 10 10 1 0 1 1010 1 010 000 nterest rate repricin sensitiit ap 01 01 11 110 0 111 1 Cumulatie ap

01 01 1001 10 1

1

148 Annual report 2018 | 149

2 s s s uity price risk results from canes in fair value of euity instruments e effect of te epected decrease in euity instrument prices is eual and opposite to te effect of te s increase stated elo 1 2018 s s 0 0 0

ffect on ffect on s s ncrease consolidated consolidated ss 101 10 100 0 in income ffect on ncrease in income ffect on s indicator statement euity indicator statement euity arket s 01 1 101 Palestine ecurity sss cane 10 10 orein financial s 1 111 markets 10 10 sss 1 0 10 0 nuoted ares 10 10 1 11

ese are te risks of te cane in value of financial instruments resultin from te Banks’ and financial cane in forein ecane rates e is te functional currency of te Bank e institutions’ deposits 110 111 00 100 Board of irectors sets te limit of te financial position for eac currency and suc Customers’ deposits 10 1011 position is monitored on a daily asis to ensure maintainin te forein currency position s s 10 011 1 0 itin te estalised limits s 010 11 0 11 e ordanian inar ecane rate is peed to ollar ecane rate so forein 1 110 0 1100 currency risk of is not material on te Bank’s consolidated financial statements e effect of decrease in currency rate is epected to e eual and opposite to te effect of te increase son elo 0 1 00 1 111 0 1 ffect on ffect on ncrease in consolidated ncrease in consolidated s currency income currency income 1 201 rate statement rate statement Currency s s 00 100 0010 100 10 10 s s ter currencies 10 10 ss 01 110 00 s s 10 101 sss s 1010 0 11010 sss 00 11 1 10 110 1101 0

Banks’ and financial institutions’ deposits 11 100 01 Customers’ deposits 10 01 s s 100 10 1 010 s 1 1 11 01 1 1 00 001 10 1 11 111 111 11 0

150 Annual report 2018 | 151

iuidit risk is te risk tat te Bank ill e unale to meet its pament oliations en

te fall due o limit tis risk manaement as arraned diersified fundin sources otal otal manaes assets and liailities it liuidit in mind and monitors future cas flos and liuidit and maintains sufficient amount of cas and cas euialents and liuid financial

assets

iuidit manaement polic at te Bank aims to maimie sources of liuidit at te loest possile cost iuidit manaement aims to maintain stale sources of fundin itout itout itout tat is considered reliale it an appropriate cost maturit maturit

iuidit is measured controlled and manaed on te asis of normal and emerenc

conditions is includes te use of analsis of te maturities of te assets and liailities and arious financial ratios an ears ears ore t ore tan ore

ears ears rom to rom to

ear ear rom rom rom rom monts up to up monts monts up to up monts

monts monts rom to rom to

monts monts rom to rom to

mont mont ess tan ess ess tan ess

8

201

financial te at as liailit contractual remainin te of asis te on summariesundiscounted allocation of te liailities elo e tale statements date 1 institutions’ deposits financial and Banks’ deposits Customers’ marins Cas orroins and oans loans uordinated proisions undr proisions a liailities ter 1 201 institutions’ deposits financial and Banks’ deposits Customers’ marins Cas orroins and oans loans uordinated indemnit emploees for roisions proisions a liailities ter

152 Annual report 2018 | 153

urin issued instructions o in reard to iuidit Coerae 1 51 atio C ic is considered one of te uantitatie correctie tools issued Basel Committee C sould not e loer tan in an case C oectie is to promote te sort term resilience of te liuidit risk profile of te Bank ensurin likelihood that disruptions to a bank’s regular sources of funding will erode i tat te ae sufficient i ualit liuid assets to surie a sinificant stress scenario lastin calendar das and to keep te Bank serices from te da of te stress until te Bank initiates correctie procedures in an efficient a e tale elo sos te calculation of te mentioned ratio as of ecemer 1 1 2018 55751

55 1755 11711 tale deposits 155 B ess stale deposits 171 17

tale deposits 1 B ess stale deposits 1151 1 17 0 57 11 1777 51 177 717 5 1517 %155

%175

154 Annual report 2018 | 155

aturities of assets an iabiities

Information on the Bank’s business segments: eember he olloing tale depicts the analsis o assets and liailities according to their or anageent purposes the ank is organied into three aor business segents maturities ess than rom to rom to rom months rom to ore than oninterest month months months to ear ears ears earing otal ncludes handling individual customers’ deposits, and providing consumer ssets ash and alances tpe loans oerdrafts credit cards facilities and other serices ith ,, ,, ,, ,, alances at ans and inancial institutions ,, ,, ,, ncludes handling loans credit facilities deposits and current inancial asset at air accounts for corporate and institutional custoers value through proit or loss ,, ,, irect credit acilities and ncludes proiding trading and treasur serices and anaging the ank’s funds slamic inancing ,, ,, ,, ,, ,, ,, ,,, inancial assets at air and inestents value through other comprehensive ollowing are the ank’s business segents according to operations income ,, ,, inancial assets at

amortied ost ,, ,, ,, ,, ,, , ,,

orporate and otal nvestment in associates ,, ,, retail public sector reasur ther 2018 201 nvestment properties ,, ,, ropert, plant and euipment ,, ,, ross reenues 812 0818 1050 88225 1008 510212 roects in progress ,, ,, roision for epected ntangile assets ,, ,, credit losses 18 1801 1112 125 1151 eerred ta assets ,, ,, ther assets ,, ,, , ,, ,, ,, ,, egent results 1108810 11282 10205 15558 8558580 801 ota ssets ,, ,, ,, ,, ,, ,, ,, ,,, nallocated epenses 152 252852 iabiities rofit before taes 2828 120 Banks’ and financial aes epense 5208 280000 institutions’ deposits ,, ,, rofit for the ear 1255855 20 Customers’ deposits ,,, ,, ,, ,, ,, , ,,, ash margins ,, ,, ,, ,, ,, ,, oans and orroing ,, ,, ,, ,, ther inforation uordinated loans ,, ,, otal segent assets 25 250 2151 15588 220080 102 undr provisions ,, ,, otal segent liabilities 121 50288 215 50151 201802 8182185 a provisions ,, ,, nestent in associates 11508 51 ther liailities ,, , ,, ,, ota iabiities ,,, ,, ,, ,, ,, ,, ,, ,,, apital ependitures 20502 51001 epreciation and uit aidin share capital ,, ,, aortiation 5052 255 hare premium , , tatutor reserve ,, ,, eneral aning riss reserve ,, ,, he following is the geographic distribution of the ank’s reenue assets and capital rocclicalit reserve ,, ,, air value reserve ,, ,, ependitures etained earnings ,, ,, ota euit hoers of ocal oreign otal the Bank ,, ,, 2018 201 2018 201 2018 201 onontroing interest ,, ,, ota euit ,, ,, ota iabiities an ross reenues 105511 511 10520 08 1008 510212 euit ,,, ,, ,, ,, ,, ,, ,, ,,, aturit gap ,, ,, ,, ,, ,, ,, ,, otal assets 20885158 10021 11152 2552 220080 102 umulative maturit apital gap ,, ,, ,, ,, ,, ,, ependitures 20502 51001 20502 51001

156 Annual report 2018 | 157

eember Bank eeoment oiies n accodance it its stateic plan and its mission to satisfy the customers’ needs of e folloin tale depicts te analsis of assets and liailities accordin to teir maturities ecellent seice te Bank as epanded its opeations acoss ne sectos e Bank’s stateic plans ainl includes ess tan rom to rom to rom monts rom to ore tan oninterest mont monts monts to ear ears ears earin otal ssets - eelop a netok of ances acoss te est Bank Cas and alances it eelop ne nontaditional products that satisfy the customers’ needs especiall Balances at anks and - financial institutions loans and inestents acoss all sectos etail copoate icofinance poects inancial asset at fair alue trou profit teasu and s or loss irect credit facilities inancial assets at fair - poe custoe seice pocedues to ake te oe efficient and tiel in alue trou oter compreensie accodance it te Bank’s vision and goals. income inancial assets at - ok on ceatin inestent seice diision to anae Bank’s and customers’ amortied Cost nestment in associate inestents ropert plant and euipment Build and deelop stateic patnesips it financial institutions and entities roects in proress - ntanile assets eferred ta assets - ain and deelop specialied tea fo aious ankin seices ter assets ota ssets - eelop and enance te ankin sstes and softae to poide custoes it a iabiities Banks’ and financial faste and easie ankin seices institutions’ deposits Customers’ deposits Cas marins oans and Borroin aita management uordinated loans roisions for e pia oectie of te Banks capital anaeent is to ensue tat it aintains emploees indemnit adeuate capital atios in ode to suppot its usiness and aiie saeolde alue a proisions ter liailities e Bank anaes its capital stuctue and akes adustents to it in lit of canes in ota iabiities usiness and econoic conditions e Bank did not ake an adustents to te oals uit aidin sare capital and policies concenin capital anaeent fo cuent and pio ea are premium tatutor resere eneral ankin risks The capital adequacy ratio is computed in accordance with the PMA’s instuctions nue resere rocclicalit resere deied fo Basel oittee eulations coputed as follos air alue resere etained earnins et uit ota iabiities an ecentae ecentae euit to isk – to isk – aturit ap ecentae eited ecentae eited Cumulatie maturit ap ount to assets assets ount to assets assets eulato capital 862 1359

Basic capital 613 968

ommitments an ontingenies e total outstandin coitents and continent liailities as at te consolidated financial stateents date ae as follos ettes of uaantees ettes of cedit nutilied cedit liits

158

utstanding forward contracts for currency sales and purchases as at ecemer 31 218 amounted to .. 5,374,127 which are hedged with other ans in addition to otaining cash margins ranging from 5 to 1 from each contract value to cover unforeseen prices changes and customers noncompliance with the signed contract.

a suits against the Bank n the normal course of usiness the an appears as a defendant in a numer of lawsuits for a total amount of .. 11617759 and .. 2523825 as at ecemer 31 218 and 21 respectively. The Bank’s management and lawyer elieve that the provision is sufficient against these litigations.

onentration of risk er geograhi area The an carries out its activities in Palestine. The political and economic destailiation in the area increases the ris of carrying out usiness and could adversely affect performance.

omaratie figures ertain comparative figures of the consolidated financial statements as of ecemer 31 21 were reclassified to conform with the presentation as of ecemer 31 218. These reclassifications had no effect on the net income and equity of prior years.

3