H I G H E R E D U C A T I O N Business & Management 2013

Resources for teaching and learning 2752 academics responded to our survey, helping us shape this catalogue to focus on Higher Education titles, with a little more emphasis on the new.

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www.palgrave.com/mailinglist Management & Leadership

Strategy

Quantitative Methods & Operational Research

For a complete list of titles, Human Resource Management & Employee Relations please visit www.palgrave.com * H I G H E R E D U C A T I O N Organization Studies . Business & Marketing International Business Management Operations Management 2013 IT for Business Entrepreneurship & Small Business

Innovation Management K E Y T O S Y M B O L S Business Ethics & Corporate Social Responsibility New New title IC Inspection copy available Research Methods, Study Skills and Reference Ebook Title available as an ebook Web Web resource available Banking, Finance & Accounting

*Prices are correct at the time of print Our catalogues and the packaging they are delivered in are recyclable - when you have finished with this catalogue please recycle it. Printed by an ISO 14001 (Environmental Standard) accredited printer on FSC standard paper and printed using vegetable-based ink. 1 MANAGEMENT & LEADERSHIP

Project Management Management A Problem-Based Approach A Concise Introduction Bennet P. Lientz, Richard Pettinger, Business and Management Consultant, Lecturer in Professor, UCLA Management, University College London, UK Anderson School of ‘Pettinger has captured the essentials of organizations and Management, USA management studies in this concise and highly informative ‘This extremely useful introductory text. It is thoughtful, well structured and highly handbook offers a accessible to students.’ - Claire Hookham-Williams, University of definitive list of issues Liverpool, UK extracted from a Management: A Concise Introduction has been written with the student in database of project mind - short chapters, easy identification of the key points and revision- problems... a unique friendly sections. Backed by robust academic theory with plenty of resource for project pedagogical features, it has an engaging style and is, all in all, everything a managers looking student needs to understand the subject and pass the exam. to address project problems, improve their Contents: PART I: THE FOUNDATIONS OF MANAGEMENT • Preface • practice and deliver Introduction • Organisations, Managers and the Environment • Managing projects successfully.’ - Darren Dalcher, Director of in a Changing Environment • Management Ethics and Risk • The Practice of Management • PART II: the National Centre for Project Management, UK ORGANISATIONAL AND BEHAVIOURAL ASPECTS OF MANAGEMENT • Culture and Structure • Communication • Organisation Politics • Human Resource Management • Leadership and Management • PART An ideal course text that helps students to identify, III: STRATEGY, POLICY, DIRECTION AND PRIORITIES • Strategy, Policy and Direction Marketing • Managing manage and solve problems that arise during the Operations and Projects • Financial and Quantitative Aspects of Management • Performance Management • lifecycle of projects. This problem-based approach PART IV: ENDURING PRIORITIES OF MANAGEMENT • The Management of Risk • Management and Motivation • encourages students to develop analytical and Management on a Daily Basis • Management Development • Conclusions: Managing for the Present and Future problem-solving skills and to get a more complete understanding of the factors that contribute to project success. September 2012 464pp Paperback £26.99 978-0-230-28535-4 Contents: PART I: INTRODUCTION • PART II: THE LIFE OF THE PROJECT • PART III: BUSINESS PROBLEMS • IC Web PART IV: MANAGEMENT PROBLEMS • PART V: VENDOR PROBLEMS • PART VI: PROJECT PROBLEMS • PART VII: PROBLEMS RELATED TO GOVERNMENT AND CULTURE • PART VIII: INFORMATION TECHNOLOGY PROBLEMS

October 2012 528pp Paperback £41.99 978-0-230-34849-3

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Business Strategy Global Strategic Management An Introduction 3rd edition 3rd edition Philippe Lasserre, Emeritus Professor of Strategy and Asian Business, David Campbell, INSEAD, Singapore Professor of Accounting and Corporate ‘The breadth and depth of topics covered is the best in the market in my Governance, Newcastle view. The global trends section is very strong and just what is needed University Business for this complex area of study.’ - Carolyn Richardson, Senior Lecturer, School, UK, David University of Cumbria, UK Edgar, Professor of ‘Lasserre gives strong practical advice on operational aspects of global Strategy and Business management and I love the innovative treatment of topics.’ - Sai Lan, Transformation, Peking University, China Glasgow Caledonian University, UK and Global Strategic Management takes an academically rigorous strategic George Stonehouse, and managerial approach to global issues, blending theory and Professor, Strategic practical examples to lend an insight into the impact of globalisation on Management and Dean, organisations around the world. Edinburgh Napier University Business, UK Contents: PART I: THE PROCESS OF GLOBALISATION • Globalisation of Markets and Competition • Designing Business Strategy, third edition, provides an ideal a Global Strategy • Designing a Global Organisation • Global Strategic Alliances, M&As and Assessing introduction for those approaching strategy for the Countries’ Attractiveness • Entry Strategies • PART II: MANAGING GLOBALLY • Global Marketing • Global first time. Key features include: international case Operations • Global Innovation • Cross-cultural Management • Global Human Resource Management • Global studies; chapters on current issues such as CSR, Financial Management • PART III: BROAD ISSUES IN GLOBALISATION • Emerging Global Powers • The Social emerging markets and new technologies; and guru Responsibility of the Global Firm • Global Trends • guides: bite-sized bios of key thinkers in the field. June 2012 560pp A Full Table of Contents is Available at: www.palgrave.com Paperback £39.99 978-0-230-29381-6

April 2011 392pp Ebook IC Web Paperback £39.99 978-0-230-21858-1

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3 Strategic Management in Mergers, Acquisitions & the Third Sector Strategic Alliances

Roger Courtney, Understanding the Process Looking Freelance Consultant specialising in the Third Emanuel Gomes, for more? Sector Lecturer in Strategy and International Business, ‘Roger Courtney has University of Sheffield, Our complete catalogue of delivered a superb text UK, Yaakov Weber, over 23,000 titles is available at which will be vital for Chair of the Strategy and www.palgrave.com and includes: all courses looking at Entrepreneurship strategic management Department, College of issues in charities and Management, Israel,  sample chapters other third sector Chris Brown, Managing  full contents listings organizations. Students Director of Acquisition have been waiting years Solutions Ltd, UK and  series pages for something like Shlomo Yedidia Tarba,  companion websites this.’ - Gareth Morgan, Department of  author blogs and videos Professor, Sheffield Hallam University, UK Economics and  all of the latest news and events An essential resource for anyone studying or interested Management, The Open in the third sector. This book is designed to help University, Israel students develop a better understanding of the theory Tackles the strategic, financial and procedural aspects and practice of strategic management, including of planning and executing mergers, acquisitions and Sign up to the Business & strategic thinking and analysis, strategy formulation strategic alliances. It also explores the similarities and Managment email newsletter to receive and implementation in relation to the third sector. differences between these various types of transaction information on new books, events and Contents: PART I: AN INTRODUCTION TO THE THIRD and illustrates each with case studies, to help students access to exclusive content. SECTOR • PART II: THE DEVELOPMENT OF VARIOUS from final year undergraduate to MBA. APPROACHES TO STRATEGIC MANAGEMENT • PART Contents: M&A and Strategic Alliances: The Basic Concepts III: STRATEGY AND THE THIRD SECTOR • PART IV: • Economic Arguments and Consequences • Understanding Simply email STRATEGIC ANALYSIS, FORMULATION, CHOICE AND the Processes: Pre-Agreement Issues • The Evaluation Process: IMPLEMENTATION • PART V: CASE STUDIES Selecting the Type of Arrangement • Choosing the Right Partner • [email protected] Executing the Transaction • Integration Management or sign up at: www.palgrave.com March 2013 352pp Paperback £39.99 978-0-230-33693-3 September 2011 344pp Follow us on Twitter: Paperback £41.99 978-0-230-28536-1 www.twitter.com/palgraveBiz

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4 QUANTITATIVE METHODS & OPERATIONAL RESEARCH

Essential Management Science Decision-making through systems thinking Quantitative Methods For Business, Management and Finance 2nd edition Hans Daellenbach, Emeritus Professor, Donald McNickle, Senior Lecturer, 5th edition Department of Management and Shane Dye, Senior Lecturer in Management Science, all at University of Canterbury, New Zealand Les Oakshott, Senior Teaching Fellow and ‘For those wishing to understand how MS/OR work is really done, Practice Link Manager, Management Science provides an excellent introduction. Instead of Warwick Business assuming that MS/OR is a set of techniques and demonstrating its use School, University of on simple artificial problems, this book places MS/OR in the context Warwick, UK of real decision-making and the processes by which decisions are made.’ - Stewart Robinson, Professor and Associate Dean Research, A great value, student- Loughborough University, UK friendly introduction to quantitative methods. Written for a wide range of mathematical abilities this book emphasizes The book covers the the conceptual aspects of decision-making rather than mathematical essentials, whilst also techniques or computer methods. It shows how hard ‘OR’ incorporates appealing to more basic systems into its modelling process - then suggests how models advanced students. incorporate the ambiguities of real world decision-making. Focused on problem- solving in a real business Contents: Preface • Introduction • PART I: SYSTEMS AND SYSTEMS THINKING: INTRODUCTION • Systems context, with plenty of pedagogical features and real Thinking and Systems Methodology • Systems Concepts • The Problem Situation • System Models and Diagrams world examples, students are guided through the • PART II: MANAGEMENT SCIENCE METHODOLOGIES: INTRODUCTION • Overview of Hard OR Methodology subject clearly and methodically. • Soft System Thinking • Implementation and Code of Ethics • PART III: ASSESSING COSTS AND BENEFITS, DEALING WITH TIME • Relevant Costs and Benefits • Discounted Cash Flows • Decision Making Over Time • PART Contents: PART I: MATHEMATICAL APPLICATIONS • IV: HARD MS/OR METHODS • Marginal and Incremental Analysis • Constrained Decision Making • Multiple PART II: COLLECTING & INTERPRETING DATA • PART Constraints - Linear Programming • Uncertainty • Waiting Lines: Stochastic Systems • Simulation in Management III: PROBABILITY & STATISTICS • PART IV: DECISION Science • Decision and Risk Analysis • Decisions with Multiple Objectives • Bibliography • Glossary of Technical MAKING TECHNIQUES • Terms • Index A Full Table of Contents is Available at: www.palgrave.com December 2012 608pp Paperback £42.99 978-0-230-31647-8 February 2012 512pp Paperback £39.99 978-0-230-30266-2

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5 Quantitative Methods The Practice of Statistics Considering for your course? for business, management and finance for Business and Economics 3rd edition 3rd edition Request inspection copies from

Louise Swift and Sally David S. Moore, www.palgrave.com or Piff, both at University George P. McCabe and [email protected] of East Anglia, UK Bruce Craig, all at ‘This is one of the best Purdue University, USA, statistics textbooks Layth Alwan, University I’ve read. The way of Wisconsin-Milwaukee, this book combines USA and William M. statistical theory with Duckworth, Creighton real data (using SPSS) University, USA Follow us on Facebook and Twitter is excellent.’ - John This successful text Simister, Birkbeck immerses students in College, University of the course immediately, /PalgraveMacmillan London, UK involving them in practical, statistics- supported business /PalgraveBiz Quantitative Methods is a comprehensive guide to decision making from the outset. Using real data the techniques any student of business or finance to provide a context for tackling modern business is likely to need. The authors’ coaching, learning- problems, it introduces a range of core ideas early - by-doing approach, coupled with the text’s clear including data production and interpretation. structural outline makes essential mathematical skills far less daunting. Contents: PART I: DATA • PART II: PROBABILITY AND INFERENCE • PART III: TOPICS IN INFERENCE • PART IV: Contents: PART I: ESSENTIAL MATHS •PART II: MORE OPTIONAL INDIVIDUAL COMPANION CHAPTERS MATHS •PART III: DESCRIBING DATA • PART IV: PROBABILITY • PART V: STATISTICS • PART VI: BUSINESS May 2011 820pp Order securely online at MODELLING • STATISTICAL TABLES Quantity pack £54.99 978-1-4292-9014-2 www.palgrave.com A Full Table of Contents is Available at: www.palgrave.com Published by W.H. Freeman or telephone March 2010 856pp IC Web Paperback £44.99 978-0-230-21824-6 + 44 (0) 1256 302866

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6 HUMAN RESOURCE MANAGEMENT & employee relations

Human Resource Human Resource Management Theory and Practice | 5th edition Management in a

John Bratton, Professor of Sociology, Thompson Rivers University, Canada Global Context and Jeff Gold, Professor of Organisational Learning, Leeds Business School, A Critical Approach Leeds Metropolitan University, UK ‘If you only read one HRM book read this one: it’s brimming with Robin Kramar, clearly explained concepts and contemporary examples and covers Professor of Human everything you need to engage with the debates, either as a student Resource Management, or a practitioner. If only all textbooks were this good!’ - Keith Grint, Australian Catholic University of Warwick, UK University, Australia and Jawad Syed, Senior This book is a well-established critical textbook. Now in its fifth edition, Lecturer in Human Human Resource Management: Theory and Practice provides an accessible Resource Management yet rigorous analysis of contemporary HRM theory supported by high and Industrial Relations, quality cases. This edition has been thoroughly updated to make it engaging Kent Business School, for undergraduate and postgraduate students. New features include University of Kent, UK interviews with real-life HR gurus, a focus on the global implications of HR and ESL student support. Written by an international team of Contents: PART I: THE ARENA OF CONTEMPORARY HUMAN RESOURCE MANAGEMENT • The Nature of Contemporary contributors and edited HRM • Corporate Strategy and Strategic HRM • Human Resource Management and Performance • PART II: THE MICRO by highly respected CONTEXT OF HUMAN RESOURCE MANAGEMENT • Work and Work Systems • Organizational Culture and HRM • scholars, this introductory text presents a global, PART III: EMPLOYEE RESOURCING • Workforce Planning and Talent Management • Recruiting and Selecting Employees critical and up-to-date view of HRM. Using examples • PART IV: EMPLOYEE PERFORMANCE & REWARD SYSTEMS • Performance Management and Appraisal • Reward and case studies from around the world, it covers Management • PART V: EMPLOYEE DEVELOPMENT • Learning and Human Resource Development • Leadership and the basic principles, whilst exposing students to real- Management Development • PART VI: EMPLOYMENT RELATIONS • Employee Relations and Involvement • Health and world issues facing managers on a daily basis. Safety Management • Industrial Relations • PART VII: THE GLOBAL CONTEXT OF HUMAN RESOURCE MANAGEMENT • International Human Resource Management • Recession, Sustainability, Trust: the Crisis of HRM Contents: Introduction • PART I: THE HRM ARENA • PART II: HRM IN PRACTICE • PART III: HRM AND June 2012 672pp CONTEMPORARY ISSUES Paperback £43.99 978-0-230-58056-5 A Full Table of Contents is Available at: www.palgrave.com

Ebook IC Web January 2012 480pp Paperback £41.99 978-0-230-25153-3

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7 MANAGEMENT, WORK & ORGANISATIONS SERIES

Strategy and Human Public Management The Modernisation of Resource Management 2nd edition Ian Greener, Professor, the Public Services and 3rd edition Durham University, UK

Employee Relations Peter Boxall, Professor ‘This is a refreshing and contemporary text: Targeted Change of Human Resource Management, University it discusses current public services in the Stephen Bach, of Auckland, New Zealand and John light of major recent Professor of developments (after Employment Relations, Purcell, Strategic Academic Adviser, ACAS, the financial crisis), is King’s College London, broadly embedded in UK and Ian Kessler, and Research Professor, Warwick University, UK the academic and social Professor of science literatures Employment Relations, This market leading text and covers a lot of Said Business School, provides an authoratitive ground well. I found University of Oxford, UK yet accessible account it an intelligent and This book provides an of the strategic role of illuminating discussion of the current state of integrated account of HRM in organizations. play in public services management’ - Ewan Ferlie, changes in work and Strategy and Human Professor of Public Services Management, King’s employment in the Resource Management, third edition, offers fully College London, UK updated chapters and sources whilst retaining the public services. The Taking a critical approach, Public Management book examines a range critical approach and strong framework popular with both students and lecturers. examines the key concepts and ideas of public of different sectors focusing especially on local management. Comparative case studies introduce government, the NHS and the civil service. Contents: PART I: CONNECTING STRATEGY AND students to public management ideas from the US, HUMAN RESOURCE MANAGEMENT • PART II: Contents: Introduction • Restructuring and Modernisation the UK, and Europe. The new edition is fully updated MANAGING WORK AND PEOPLE: SEARCHING FOR in Context • The Evolution of the Model Employer • Skills to reflect the financial crisis and its impact on the GENERAL PRINCIPLES • PART III: MANAGING PEOPLE IN and the New Professionalism • Pay and Performance way public services are now being reformed across DYNAMIC AND COMPLEX BUSINESS CONTEXTS Management • Trust and the Public Service Ethos • the world. Flexibility and Equality • Employee Involvement and A Full Table of Contents is Available at: www.palgrave.com A Full Table of Contents is available at: www.palgrave.com Partnership at Work • Conclusions • January 2011 408pp November 2012 256pp September 2011 224pp Paperback £38.99 978-0-230-57935-4 Paperback £29.99 978-0-230-35399-2 Paperback £31.99 978-0-230-23050-7

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8 Human Resource Human Resource Considering for your course? Development Development Foundations, Process, Context Theory and Practice | 2nd edition Request inspection copies from www.palgrave.com or 3rd edition Edited by Jeff Gold, Professor of [email protected] Stephen Gibb, Lecturer, Organisational Learning, Department of Human Leeds Metropolitan Resource Management, University, UK, Julie University of Beardwell, Head of Strathclyde, UK Corporate Development, Human Resource De Montfort University, Development, third UK, Rick Holden, edition, provides a Principal Lecturer in complete and integrated Human Resource For our full range of Business introduction to the Development, Leeds processes, practices Business School, UK, and Management titles visit and perspectives of Paul Iles, Professor of www.palgrave.com/business HRD in the workplace Human Resource from a theory and Development, Salford practice perspective. Business School, UK and Jim Stewart, Professor of Various aspects of HRD at work are explored through Human Resource Development, Leeds Business case studies; encouraging the student to link the School, UK practicalities of HRD with academic analysis. Written by leading academics, this book provides a A Full Table of Contents is Available at: www.palgrave.com comprehensive and critical evaluation of the theory and practice of HRD. This edition has been fully revised throughout and features contemporary October 2011 456pp Paperback £38.99 978-0-230-24710-9 case studies, chapter introductions and additional coverage of key debates in the field. It is essential reading for any student of HRD. IC Web A Full Table of Contents is Available at: www.palgrave.com

May 2013 432pp Paperback £32.99 9780230367159

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9 Contemporary Themes in Strategic People Management A Case-Based Approach

David Hall, Principal Lecturer, Stephen Pilbeam, Principal Lecturer, both at University of Portsmouth, UK and Marjorie Corbridge, Principal Lecturer and formerly Associate Dean, University of Portsmouth, UK ‘This text provides a welcome, practice based, contribution to the most critical task facing today’s organizational leaders: how to manage their people.’ - Mike Dunn, Director of Research, Department of Management and Security, Cranfield University, UK Examines core contemporary topics in HRM using case studies to highlight theory and provide students with a business context within which to understand the topic. Questions help students to critically evaluate the material and reflect on alternative approaches. Ideal for undergraduate, postgraduate and MBA students. Contents: The Case for Strategic People Management • Corporate Governance: Ensuring Propriety for Performance • The Contribution of Environmental Scanning to Organisational Learning and Strategy Development • The Influence of Civil Society Organisations on Strategic People Management in the UK - Standard Setting and Behavioural Compliance • The Critical Role of the Front Line Manager in Operationalizing People Management Strategies: Competence-based Selection, Performance Management and Management Development in the Police Service • Violation of the Psychological Contract in Employment: Causes and Consequences • Building an Effective Employer Brand: Its Contribution to Effective Resourcing • Psychometric Assessment and Personality Questionnaires - Survey Results and Case Study Findings • The Falue of Competency-based Interviewing in Recruitment and Selection Decisions: The Right People, in the Right Place, at the Right Time, with the Right Competencies • Talent Management Practices: Their Importance in the Recruitment and Retention of Employees • Performance Management: Encouraging Champions and Cheats • The Strategic Value of Being a Learning Organisation • Knowledge Management: interventions for Retaining Human Capital • Developing Leadership: Keep Looking in the Mirror • Employee Development: A journey Towards Competence • Approaches to Workplace Learning: Learning On-demand and Work Based Learning • Coaching for Employee and Organisational Performance: A Strategic Intervention • Mobile Technology: Maximising its Benefits to the Management of Organisations • The Strategic Value of Maximising the Benefits of Employee Well-being • Health and Safety at Work: Looking after Hearts and Minds • HRM Adding-value: Managing and Measuring HR’s Contribution • Managing Change and the Role of HRM • More Effective Implementation of Strategic Change: Managing the Change Process • Strategic People Management in an International Context: The Challenges of Managing International Assignments

November 2012 328pp Paperback £32.99 978-0-230-30338-6

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10 The Realities of Work The People Solutions Experiencing Work and Employment in Contemporary Society | 4th edition Sourcebook Mike Noon, Professor of Human Resource Management, School of Business 2nd edition and Management, Queen Mary, University of London, UK, Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business Neil Thompson, School, Cardiff University, UK and Kevin Morrell, Associate Professor of Independent Trainer, Governance, Warwick Business School, University of Warwick, UK Consultant and Director of Avenue Consulting ‘... More than a survey of concepts and theories about work, the book is Ltd., UK; Professor of designed to help the reader think through what work is in its many forms.... Social Work, Liverpool The book goes well beyond the typical textbook in making the material Hope University, UK engaging. This is a rare text that students, particularly undergraduates but graduate students as well, will actually enjoy reading.’ - Jeff Lucas, An entirely revamped Professor, University of Maryland, USA edition that provides a practical kit of ‘Placing the employee at the centre of their analysis, the newest edition ideas, methods and of The Realities of Work, by Mike Noon, Paul Blyton and Kevin Morrell, approaches to support makes a significant and innovative contribution to our understanding all direct work with of work. Combining important theoretical frameworks with a diverse people - from service range of historical and contemporary examples, The Realities of Work reveals how individual and users and patients to collective experiences and the organization of work are the outcome of contested social, political and employees and colleagues. Introducing over eighty economic processes and relationships. In short, this book furthers and deepens our understanding of techniques and spanning a wealth of professional the complexity and diversity of work, an activity which in all of its forms remains central to human settings, it is another quality text from an author with experience.’ - Tim Marjoribanks, Professor, La Trobe Business School, Australia a proven pedigree. The Realities of Work offers students a critical take on management and the experience of work. This newly- A Full Table of Contents is Available at: www.palgrave.com revised edition also takes account of the effects of the global financial crisis on work and employment. Contents: Preface • Exploring the Realities of Work • The Changing Context of Work • The Meaning of Work • Time August 2012 288pp and Work • Work Skills • Work Routines and Skill Change • Emotion Work • Knowledge and Work • Survival Strategies Paperback £15.99 978-0-230-29147-8 and Work • Unfair Discrimination at Work • Representation at Work • Hidden Work • Life and Work • Conclusion •

Bibliography • Index New IC

March 2013 424pp Paperback £32.99 978-0-230-21304-3

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11 ORGANIZATION STUDIES

The Theory and Practice of Diversity in Organizations Concepts and Practices Change Management 3rd edition Edited by Mary Ann Danowitz, Professor and Head of Department of Leadership, Policy, Adult and Higher Education, North Carolina State John Hayes, Professor University, USA, Edeltraud Hanappi-Egger, Head of Institute, and Heike of Management Studies, Mensi-Klarbach, Assistant Professor, all at Vienna University of Economics Leeds University and Business, Austria Business School, UK ‘A must read for all people, students, employees and managers alike, A core textbook for concerned with the persistence of inequality (regimes) in organizations. all modules in Change Diversity in Organizations provides theoretically well informed and practice- Management, John oriented, step-by-step guidelines for the development of surprisingly Hayes examines and dynamic diversity policies and practices in contemporary organizations.’ applies all of the key - Ida Sabelis, VU University Amsterdam, Netherlands and Joint Editor-In- Chief, Gender, Work and Organization theories of change to organizational settings. ‘This book covers the full complexity and importance of diversity and Diagnostic tools and inclusion in organizations in an excellent way. It is compulsory reading immersive learning for any diversity practitioner or manager working in Europe.’ - Pia Höök, exercises enable Diversity Director at Volvo Group, Senior lecturer, Royal Institute of Technology, Sweden students to identify A core text for modules in diversity management that examines concepts, research and practices from Europe change and experience various outcomes based on and the wider world, in particular to United States, to provide approaches to diversity and inclusivity which real-world scenarios. recognise the importance of organizational and individual considerations in historical, political, social and Contents: PART I: THE NATURE OF CHANGE • PART II: cultural contexts. RECOGNIZING THE NEED FOR CHANGE AND STARTING Contents: Preface • PART I: FRAMING DIVERSITY IN ORGANIZATIONS • Introduction • Theoretical Perspectives THE CHANGE PROCESS • PART III: DIAGNOSIS • PART IV: on Diversity in Organizations • The European Diversity Context • PART II: INDIVIDUAL AND CROSS-CULTURAL MANAGING THE PEOPLE ISSUES • PART V: PLANNING DIVERSITY PROCESSES • Doing Gender/Doing Difference • Cross-cultural Gender and Diversity Contexts • PART III: AND PREPARING FOR IMPLEMENTATION • PART VI: ORGANIZATIONAL PROCESSES • Organizational Strategies and Policies • Diversity Management: The Business and IMPLEMENTING CHANGE • PART VII: REVIEWING Moral Cases • Organizational Analyses • Organizational Implementation • Work Life Equilibrium • PART IV: FROM CHANGE • PART VIII: SUSTAINING CHANGE • DIVERSE TO INCLUSIVE ORGANIZATIONS • Lessons from Good Practice and the Future of Diversity and Inclusivity • A Full Table of Contents is Available at: www.palgrave.com Glossary

February 2010 496pp September 2012 336pp Paperback £44.99 978-0-230-21069-1 Paperback £32.99 978-0-230-36131-7

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12 CRITICAL PERSPECTIVES ON WORK & EMPLOYMENT SERIES Are Bad Jobs Inevitable? Body/Sex/Work Work & Organizational Trends, Determinants and Responses to Job Intimate, embodied and sexualised labour Behaviour Quality in the Twenty-First Century Edited by Carol Understanding the Workplace Edited by Chris Wolkowitz, Reader, Warhurst, Professor, University of Warwick, 2nd edition University of Sydney UK, Rachel Lara Business School, Cohen, Lecturer, John Bratton, Professor, BODY/SEX/WORK Department of Sociology, Thompson Australia, Françoise Intimate, embodied and sexualised labour ARE BAD JOBS INEVITABLE? EDITED BY CAROL WOLKOWITZ, RACHEL LARA COHEN, TEELA SANDERS & KATE HARDY Sociology, University Rivers University, Carré, Research Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst Trends, Determinants and Responses to Job Quality in the Twenty-First Century Director, Center for of Surrey, UK, Teela Canada, Peter EDITED BY CHRIS WARHURST, FRANÇOISE CARRÉ, PATRICIA FINDLAY AND CHRIS TILLY Social Policy and Sanders, Reader, Sawchuk, Assistant Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst Global Studies, School of Sociology Professor, University of University of and Social Policy, Toronto, Canada, Massachusetts, USA, University of Leeds, UK Carolyn Forshaw, Patricia Findlay, and Kate Hardy, Communications CRITICAL PERSPECTIVES ON WORK AND EMPLOYMENT Professor of Work and Research Officer, Consultant, Militza Employment Relations, School of Sociology Callinan, Lecturer, University of and Social Policy, Leeds University, UK and Strathclyde, UK and University of Leeds, UK Martin Corbett, Senior Chris Tilly, Professor of Urban Planning and Lecturer, Warwick Director, University of California Los Angeles, USA ‘This book is a thought-provoking and timely University, UK contribution to important debates on the lived Are Bad Jobs Inevitable? focuses on job quality: This fully-updated core text for undergraduate and experience and management of the body at MBA students taking intro courses in organizational debates, developments, issues and trends; work.’ - Melissa Tyler, Reader in Management, workplace practice and interventions. behaviour presents both psychological and University of Essex, UK sociological perspectives in a critical yet accessible A Full Table of Contents is Available at: www.palgrave.com This book focuses on the body and sex in different way. forms of work, it explores the labour process, A Full Table of Contents is Available at: www.palgrave.com February 2012 280pp workplace relations and regulations and resistance. Paperback £33.99 978-0-230-33691-9 A Full Table of Contents is Available at: www.palgrave.com March 2010 560pp Paperback £44.99 978-0-230-23061-3 Ebook Web February 2013 232pp

Paperback £31.99 978-1-137-02190-8 Ebook IC Web

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13 Managing Organizational Change Work Organisations Process, Social Construction and Dialogue A Critical Approach

Muayyad Jabri, Associate Professor, School of Business, Economics and Public 4th edition Policy, University of New England (UNE), Australia Paul Thompson, ‘This is quite an amazing book. It is organized around and teaches very current Professor of perspectives on organizational change, such as communication, discourse Organisational Analysis, and dialog, which have not previously found their way into textbooks. It is University of intellectually sophisticated- it would be a wonderful manual for academics Strathclyde, UK and who want to learn current thinking about managing change. Yet it also David McHugh, Senior conveys its ideas clearly and presents multiple examples that can help both Lecturer in advanced students and practitioners learn about and gain skill in implementing Organisational Analysis, key elements of change. It should provide an singularly helpful resource to Lancashire Business academics, students and practitioners.’ - Jean Bartunek, Boston College, USA School, University of ‘Jabri weaves together traditional approaches to organizational change with Central Lancashire, UK recent research that considers change as an ongoing, socially constructed Incorporating a wealth process constituted through dialogical interaction, thereby providing a depth of of empirical research, understanding of organizational change that is often lacking in texts that deal Work Organisations with change as a ‘thing’. This book will help readers better understand how planned change and continuous successfully tackles change interact through socially constructed ‘reality’ powerfully shaped by talk and interaction between the problem of how to apply controlled theories to people, processes and material things. This book is a very welcome addition for those seeking to understand an expanding and diversifying market. This unique how to bring about positive change in their organizations.’ - Elden Wiebe, King’s University College, Canada approach illuminates the ways in which managers Managing Organizational Change describes change as a socially constructed process, reinforced by the interactions employ organisational theories from a global, of employees at all levels. The book emphasizes the fact that change is an on-going phenomenon, not an event that sociological perspective. will soon be over once the consultants have left, but a permanent feature of an adaptable organization. Contents: List of Tables and Figures • Acknowledgements Contents: Defining Change • Thinking the Foundation for Managing Change • Understanding the Role of the Change • Preface • PART I: KEY ISSUES IN WORK AND Agent • Diagnosing Change: Methods and Approaches • Making Sense of Change: Process and Narrations • Selecting ORGANIZATION • PART II: CONTEMPORARY CHANGES Modes and Styles of Intervention • Constructing Change Through Communication • Designing Empowerment: Principles IN WORKING LIFE • PART III: UNDERSTANDING and Practice • Managing Organisational Resistance • Constructing Change Through Storytelling and Narratives • ORGANIZATIONAL BEHAVIOUR: ISSUES AND AGENDAS Managing Change and the Alignment of Identities • Leading and Managing Change Through Dialogue and Inquiry • PART IV: THEORISING ORGANIZATIONS A Full Table of Contents is Available at: www.palgrave.com January 2012 320pp Paperback £31.99 978-0-230-24408-5 June 2009 544pp Paperback £39.99 978-0-230-52222-0 IC IC

14 Group Dynamics & Managing Knowledge Theorizing Power Organizational Culture Work and Innovation Jonathan Hearn, Senior Lecturer in Sociology, Effective Work Groups and Organizations 2nd edition University of Edinburgh, UK Athena Xenikou, Sue Newell, Professor, Lecturer in Social Bentley College, USA, ‘Theorizing Power Psychology, Aristotle Maxine Robertson, is a beautifully University Thessaloniki, Professor of Innovation, written introduction Greece and Adrian Knowledge and to the most important Furnham, Professor of Organising, Coventry debates in the field. Psychology, University University, UK, Harry The text explains College London, UK Scarbrough, Professor definitions and and Jacky Swan, Xenikou and Furnham concepts of power Professor in provide an overview in the clearest way Organizational of the classic and I have ever read.’ Behaviour, both at contemporary - Richard Jenkins, Warwick Business theories debated Professor of Sociology, University of School, University within organizational Sheffield, UK of Warwick, UK culture, grounding Power is a key issue across all aspects of social life. debates within the context of group dynamics. This Thoroughly grounded in an extensive body of This text provides a clear introduction to the topic, psychological focus ties in with OB modules, allowing international research and analysis, Managing anchoring abstract ideas in real social and historical students to develop their understanding of the Knowledge Work and Innovation demonstrates contexts. Spanning theorists from Machiavelli to psychological processes underpinning organizational that knowledge work depends primarily on the Bourdieu, the text unravels complex concepts to life. behaviours, attitudes and motivations of those who carefully show the relationship between power and undertake and manage it and not simply on the Contents: Introduction: The Psychology of Work Groups society. implementation of information systems technology. and Organizations • Performance and Decision Making A Full Table of Contents is Available at: www.palgrave.com in Groups • Conflict and Negotiation in Groups at Work A Full Table of Contents is Available at: www.palgrave.com • Group Creativity and Innovation • The Concept of May 2012 264pp Organizational Culture • Leadership and Organizational June 2009 288pp Paperback £19.99 978-0-230-24657-7 Culture • Organizational Culture and Performance • Paperback £38.99 978-0-230-52201-5 Organizational Change IC Ebook IC Web November 2012 232pp Paperback £26.99 978-1-4039-8733-4

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15 MARKETING

Marketing Management Market-Driven Management Strategic A Value-Creation Process Strategic and Operational Marketing International Marketing 2nd edition 3rd edition An Advanced Perspective

Alain Jolibert, Universite Jean-Jacques Lambin, Edited by T. C. Pierre Mendes, France, Professor, Universita Melewar, Professor of Hans Mühlbacher, degli studi di Milano- Marketing and Strategy University of Innsbruck, Bicocca, Italy and and Suraksha Gupta, Austria, Laurent Flores, Professor Emeritus, Lecturer, both at Brunel Professor of Marketing, Universite Catholique de University, UK INSEEC Business School, Louvain, Belgium and France and Pierre-Louis Isabelle Schuiling, Strategic International Dubois, Universite Associate Professor, Marketing collates Pantheon-Assas, France Universite Catholique de the most recent ideas, Louvain, Belgium trends and original Marketing Management research in the theory offers comprehensive In response to the and practice of global coverage of both increasing complexity marketing strategy and strategic and operational of markets, this tactics. Straightforward marketing issues using book challenges the language and illustrative contemporary global examples. It demonstrates traditional, functional role of marketing departments, case studies feature throughout this text from the clearly how marketing processes can contribute to the integrating both the strategic and operational leading thinkers in the international marketing field. creation of value for the stakeholders of every business dimensions. It offers international cases and online organization as well as for the organization itself. resources, and is ideal for MBAs and postgraduate and A Full Table of Contents is Available at: www.palgrave.com undergraduate students of marketing. Contents: PART I • Creating Value • Strategic Management December 2011 336pp and Marketing • Strategic Positioning Step 1 • Strategic Contents: The Marketing Concept • The Market Orientation Paperback £39.99 978-0-230-58024-4 Positioning Step 2 • Strategic Positioning Step 3 • Strategic Concept • The Impact of Globalization • Emerging Values Positioning Step 4 • Strategic Branding • Marketing and Issues • Customers’ Needs Analysis • The Customer Intelligence • PART II • Product Management • Customer Purchase Behaviour • Measuring Customers’ Response • IC Relationship Management • Advertising • Other Forms of Needs Analysis Through Market Segmentation • Market Communication • PART III • Distribution Management • Attractiveness Analysis • Company Competitiveness Sales Management • Direct Marketing • Merchandising and Analysis Logistics • Promotion • Pricing Decisions Request inspection copies from July 2012 624pp www.palgrave.com or July 2012 464pp Paperback £42.99 978-0-230-27602-4 Paperback £42.99 978-0-230-24095-7 [email protected] IC Web IC

16 PR Today Managing Corporate Communication The Authoritative Guide to Public Relations A Cross-Cultural Approach

Trevor Morris, Visiting Edited by Rossella Gambetti, Assistant Professor of Corporate and Professor and Simon Marketing Communication, Università Cattolica del Sacro Cuore, Italy and Goldsworthy, Senior Stephen Quigley, Associate Professor of Public Relations, Boston University, Lecturer in Public MANAGING USA Communication, both at CORPORATE COMMUNICATION Corporate communication is an increasingly powerful strategic tool for University of A Cross-Cultural Approach connecting with a company’s stakeholders. This book features contributions Westminster, UK Edited by Rossella Gambetti from leading international academics, combining a strong theoretical ‘If you read just one and Stephen Quigley grounding and the latest research with a practical, managerial focus. Ideal for book on PR, read students and practitioners of corporate communications. this... Morris and Contents: Preface; E.T.Brioschi & O.Lerbinger • Introduction • PART I: CORPORATE Goldsworthy tell it COMMUNICATION - CONCEPTUAL FRAMEWORK, ORGANIZATIONAL ROLE AND how it really is. Worth RESEARCH ISSUES • Corporate Communication as an Academic Discipline and a Strategic more than any number Management Function; R.Gambetti • Communicative Business: the Power of Corporate of lectures. Buy Communication to Manage Complexity; E.T.Brioschi • Corporate Communication and it.’ - Francis Ingham, Value Creation (and Destruction) in the Firm’s Evolutionary Process; R.Fiocca • Strategic Director General, The Public Relations Consultants Communication and the Entrepreneurial Role of the Corporate Communication Officer; E.Invernizzi & S.Romenti • Corporate Association (PRCA), UK Branding and Stakeholder Engagement in Corporate Communication Management: the Link Between Identity and Reputation; R.Gambetti & S.Biraghi • Corporate Reputation Robustness. Towards a Better Understanding of Reputational A comprehensive textbook which offers full coverage Risk; F.Lurati • The Conceptual Bridge Between Corporate and Marketing Communication; P.Kitchen • Convergencies and of PR theory and strategies, whilst also giving Divergencies Between Advertising and Public Relations; D.Tena Parera & D.Roca • Corporate Responsibility Disclosure and practical guidance for anyone in a PR role. The broad Communication; R.Gambetti & M.Giovanardi • Measuring Corporate Communication: an Overview and a Model Proposal; coverage tackles the tough issues in the industry, and S.Romenti • Evaluating Corporate Reputation: the Link with Corporate Financial Performance; M.Schweiger & S.Raithel international case studies are used to demonstrate • Current Research Frontiers on Corporate Communication: a Postmodern Qualitative Insight; G.Graffigna • PART II: real-world scenarios. CORPORATE COMMUNICATION CHALLENGES AND OPPORTUNTIES IN A MARKETPLACE WITHOUT BOUNDARIES • Public Relations in International Management; O.Lerbinger • The Emergence of the Social Web and its Impact on Corporate Contents: Preface • Acknowledgements • Guided Tour Communication Practices; S.Quigley • The Power of Transparency, Authenticity and Empathy as Drivers of Corporate • Understanding PR • PR Ethics • The Make-up of the Stakeholder Engagement; S.Quigley • The New Reputation-centric CEOs and how to Counsel Them; P.Morrissey • Reflections PR Industry • How to Present a PR Proposal • PR Media on the Power Point: Where Corporate Communications, Power, and New Computer Applications Intersect; E.Downes • The Skills • PR Events • PR in the Online World • Internal Organization of the Corporate Communication Function; D.Wright • From Corporate Responsibility to Shared Responsibility: Communications • Crisis Management • Corporate Social The New Driver of Co-creation and Innovation; J.Yohannan • PART III: BEST PRACTICES IN CORPORATE COMMUNICATION Responsibility • PR and Ethics • PR and the Future • Further • To be Confirmed• Conclusion • Endnote; D.Bodega & T.Fiedler • References Reading • Glossary November 2012 408pp November 2011 370pp Paperback £34.99 978-0-230-34802-8 Paperback £22.99 978-0-230-24009-4 New IC Ebook IC Web 17 e-marketing Consumer Behavior Theory and Application Perspectives, Findings and Explanations

Stephen Dann, Senior John O’Shaughnessy, Professor Emeritus of Business, Columbia Business Lecturer in Marketing, School, USA Australian National ‘This much-needed text clearly explains the importance of understanding University College of how perspectives such as ethnopsychology, psychoanalysis and sociology Business and Economics, construct and organize radically different understandings of the consumer. Australia and Susan O’Shaughnessy is one of the few scholars in the world today equipped Dann, School of with the breadth and depth of vision to accomplish this daunting task – and Business, Australian in my view, in this book, he succeeds brilliantly.’ - John Desmond, Reader in Catholic University, Management, University of St. Andrews, UK Australia Combining academic ‘This is a unique contribution to consumer behaviour. O’Shaughnessy rigour and practical takes the reader through a range of social science literatures, unpacks application, e-marketing the key concepts and assumptions embedded in their work, and brings together a highlights their limitations in a way that is rigorous, interdisciplinary and theoretical framework understandable. This is a truly thoughtful and reflective contribution to from academic peer reviewed literature with the study of consumer behaviour.’ - Mark Tadajewski, Professor, Durham University, UK contemporary developments in internet technology. ‘An innovative text that challenges conventional approaches while illuminating murky areas of our Considering marketing theory and practice, the text discipline. As a refreshing departure from the traditional topic-by-topic structure, O’Shaughnessy demonstrates how conceptual frameworks can be proceeds according to a discipline-by-discipline framework that embraces a pluralistic perspectivism, applied to the e-marketing environment. that challenges mainstream thinking, that clarifies difficult concepts, and that illuminates every corner Contents: PART I: INTRODUCTION AND OVERVIEW into which he shines the light of his broadly ranging and penetratingly deep scholarship.’ - Morris B. • PART II: E-MARKETING FRAMEWORKS • PART III: Holbrook, W. T. Dillard Professor Emeritus of Marketing, Columbia University, USA E-MARKETING APPLICATIONS • PART IV: STRATEGIC A rigorously researched textbook discussing different perspectives in consumer behaviour. Drawing on real ISSUES IN E-MARKETING • PART V: FUTURE DIRECTIONS life case studies, this book enables students to critically approach and evaluate behavioural concepts. A Full Table of Contents is Available at: www.palgrave.com Contents: Introduction: Perspectivism and Other Basic Notions for Understanding the Social Sciences • Ethnopsychology • Behaviourism • Psychoanalytic Psychology • Cognitive Psychology • Cognitive Neuroscience January 2011 496pp • Microeconomics (Rational Choice Theory) • Behavioural Economics • Social Psychology • Sociology • Cultural Paperback £43.99 978-0-230-20396-9 Anthropology

Ebook IC Web December 2012 576pp Paperback £34.99 978-1-137-00376-8

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18 Sales Management Marketing Financial Considering for your course? A multinational perspective Services 2nd edition Request inspection copies from Edited by Paolo Guenzi, Associate Professor of www.palgrave.com or Jillian Dawes Farquhar, Corporate Economics Professor of Marketing and Management, [email protected] Strategy, University of Bocconi University, Italy Bedfordshire, UK and and Susi Geiger, Senior Arthur Meidan, Lecturer, Quinn School Emeritus Professor of of Business, University Marketing, Sheffield College Dublin, Republic University Management of Ireland School, UK ‘This collection A comprehensive guide represents an unusual to decision making for A selection of our textbooks are achievement in the students of financial literature - a genuinely now available as inspection services marketing, rich multinational set of or marketers working conceptual and empirical contributions to a better copy e-books via CourseSmart. within the financial understanding of the imperatives facing sales services sector. Comprehensively revised and updated, management in the tough current environment.’ - with a new structure, many new chapters, a range Nigel F. Piercy, Professor of Marketing & Strategy of international case studies and vignettes and well- Visit: and Associate Dean, Warwick Business School, developed pedagogical features. University of Warwick, UK http://instructors.coursesmart.co.uk/ Contents: Marketing and Financial Services: An Overview • Sales Management offers a global perspective on The Financial Services Environment • The Financial Services to sign up and request an e-copy. the opportunities and issues facing today’s sales Customer • Segmenting & Targeting the Financial Services managers. Current textbooks have failed to move Marketplace • Information for Marketing Financial Services beyond the US context; Sales Management provides • Relationship Marketing in Financial Services • Building and unique access to European and international experts, Sustaining the Financial Services Brand • Creating value: The with globally relevant case studies. Financial Services Product • Pricing and Value in Financial A Full Table of Contents is Available at: www.palgrave.com Services • Distributing Financial Services • Communicating in the Marketing of Financial Services • Marketing Strategies in January 2011 520pp Financial Services Paperback £39.99 978-0-230-24595-2 May 2010 424pp

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IC Web 19 INTERNATIONAL BUSINESS

International Business The Global Business Communicating Across Challenges in a Changing World Environment Cultures at Work Meeting the Challenges Janet Morrison, 3rd edition formerly Senior Lecturer 3rd edition and Programme Leader Maureen Guirdham, for Undergraduate Janet Morrison, formerly Director of the International Business formerly Senior Lecturer MBA Programme, City Degrees, University of and Programme Leader, University, UK; Head of Sunderland Business International Business, the School of Business, School, UK University of Sunderland Westminister University, UK A fresh, critical and Business School, UK global perspective on ‘An up-to-date, Examines intercultural international business, comprehensive and communication in this text brings key accessible textbook the workplace. Firmly global issues to life. that fully meets grounded in theory, Packed with case studies the challenges of it offers practical and with unique access teaching international suggestions on how to articles from the Journal of International Business business.’ - David people can develop Studies. Sunderland, University cultural awareness of Greenwich, UK and communication skills to enable greater Contents: PART I: THE INTERNATIONAL DIMENSION understanding and appreciation of those from AND THE ORGANIZATION • PART II: THE Offering an accessible and engaging introduction different backgrounds. Fully updated with the latest ENVIRONMENT OF INTERNATIONAL BUSINESS • PART to the business environment this edition of Janet research, this makes an ideal core text. III: COMPETING IN THE GLOBAL MARKETPLACE • PART Morrison’s highly successful textbook explores IV: MANAGING IN THE GLOBAL ENVIRONMENT • PART the economic, political, social, legal, cultural and Contents: PART I: CULTURE AND COMMUNICATION AT V: GLOBAL ISSUES AND INTERNATIONAL BUSINESS technological dimensions that affect businesses. WORK • PART II: INTERCULTURAL COMMUNICATION AT WORK • PART III: EXTENSIONS AND APPLICATIONS A Full Table of Contents is Available at: www.palgrave.com Includes new coverage of emerging economies and the 2008 economic crisis. A Full Table of Contents is Available at: www.palgrave.com November 2008 680pp A Full Table of Contents is Available at: www.palgrave.com Paperback £46.99 978-1-4039-4563-1 May 2011 416pp Paperback £38.99 978-0-230-28369-5 April 2011 520pp Ebook IC Web Paperback £42.99 978-0-230-21025-7

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20 Communication Across Cultures Managing Cross-Cultural Edited by Elizabeth Christopher, Honorary Associate of Macquarie University, Communication Australia Principles & Practice ‘This book is both academically informed and superbly written. A ‘must-read’ for anyone studying, researching or teaching communica- Barry Maude, formerly tion across cultures. It provides a revealing and clear snapshot of how Senior Lecturer, organizations really work across cultures and around the planet. University of Grounded in research and rich with in-depth case studies, this book Staffordshire, UK delivers masterful analysis woven through engaging narrative.’ - Siew Accessible and lively Mee Barton, Deakin University, Australia introduction to the ‘Elizabeth Christopher has done an excellent job in bringing together management of cross- an impressive array of very competent scholars who are diverse in their cultural communication academic disciplines, background of life experience, and geography location for undergraduate and to address the issues of communication across cultures in a fresh way. postgraduate business Every reader will gain from this insightful and perceptive collection on an students. Drawing on enormously complex topic presented clearly yet without oversimplification.’ - Larry E. Smith, Executive the latest research Director of The Global Challenge Program, USA and incorporating the author’s own extensive A new textbook exploring communication in international management. Provides a comprehensive overview experience of working of the field, summarizing the key theoretical perspectives and introducing students to the multi-cultural ‘big in different cultural settings, it addresses the core picture’ in which global business operates. Experts provide a wealth of cases and other learning and teaching theory and practice. An essential course companion. resources. Contents: PREFACE • PART I: PRINCIPLES • What is Contents: PART I: THE FIRST DIMENSION OF COMMUNICATION ACROSS CULTURES: DIFFERENT VOICES • Leading Culture? • Cultural Values in Business and Society and Motivating Across Cultures • Like and Unlike: Different Communication Styles • Noise and Silence: Verbal and Non- • Language Matters • Nonverbal Aspects of Cross- verbal Communication • PART II: THE SECOND DIMENSION: COMMUNICATION AT WORK • The Micro-Environment cultural Communication • Prejudice and Stereotypes • of Diversity at Work: Gender Factors and Minority Roles in Workplace Communication • ‘I Don’t Like It Here’: Culture PART II: PRACTICE • Expatriate Performance • Cross- Shock and Adjustment • Learning and Teaching Across Cultures • PART III: THE THIRD DIMENSION: GOING GLOBAL • cultural Adjustment • Developing Cross-cultural Skills • Command and Control: International Negotiations and Alliances • Communication Webs and Organisational Networks Communicating Across Cultural Distance • Managing and • PART IV: THE FOURTH DIMENSION: COMMUNICATION MEDIA • Voices in Cyberspace: Messages by Mass Media • Working in Multicultural Teams • Cross-cultural Meetings Actions Speak Louder Than Words: Ethical Behaviour, Social Responsibility and Protecting the Environment and Negotiations • Cross-cultural Interviews and Selection

September 2012 424pp April 2011 392pp Paperback £31.99 978-0-230-27567-6 Paperback £36.99 978-0-230-24953-0

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21 OPERATIONS MANAGEMENT

Essential Operations Operations Management Management 3rd edition Alex Hill, Principal Lecturer, School of Alex Hill, Principal Lecturer, School of Business Strategy and Operations, Business Strategy and Kingston University, UK and Terry Hill, Emeritus Fellow, University of Operations, Kingston Oxford, UK University, UK and Terry ‘This state-of-the-art textbook sets a new standard in clarity of exposition Hill, Emeritus Fellow, and elegance of design. Bristling with concepts and diagrams, insights and University of Oxford, UK examples, critical reflections and study activities, it will be both a joy to ‘This is an excellent use and a source of continuing inspiration for teachers and students alike. introduction If only more business books were such a delight to read!’ - Jules Goddard, to Operations Fellow, Centre for Management Development, London Business School, UK Management and a ‘The structure of the book flows really nicely. The book adopts a very must have text for accessible approach and makes extensive use of visual representations of undergraduates. The key concepts. Each chapter includes very good number of cases to support book contains an array the conceptual discussions. The cases are not only just relevant but, as of contemporary, importantly, talk about recent practices seen in industry.’ - Tolga Bektas, relevant and engaging cases which make the study Senior Lecturer and Module Leader in Operations Management, School of of Operations Management both enjoyable and Management, University of Southampton, UK stimulating.’ - Des Doran, Brunel Business School, Brunel University, UK ‘The reader-focused learning features, including the executive summary features and short cases, illustrate the importance of each topic and are really engaging and well-articulated.’ - Luisa Huaccho From two highly respected authors in the field, Huatuco, Lecturer in Operations and Business Processes, University of Leeds, UK Essential Operations Management provides a concise, student-friendly overview of operations Ideal for courses requiring an in-depth yet accessible guide to operations management, this edition has been management, striking a balance between coverage of fully updated to provide coverage of service and manufacturing industries that reflects the modern business the service and manufacturing industries that reflects environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. current trends and supported by well-developed Contents: Managing Operations • Operations Strategy • Managing People • Designing and Developing Services international case studies and learning features. & Products • Designing Service Delivery Systems • Designing Manufacturing Processes • Location and Layout • A Full Table of Contents is available at: www.palgrave.com Managing Capacity • Operations Scheduling & Execution • Managing Quality • Managing Inventory • Managing the Supply Chain • Analysing Operations • Improving Operations • Corporate Social Responsibility April 2011 480pp Paperback £44.99 978-0-230-23259-4 July 2012 800pp Paperback £52.99 978-0-230-36290-1

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22 IT FOR BUSINESS

Knowledge Management eBusiness Organizing Knowledge Based Enterprises 2nd edition Igor Hawryszkiewycz, Paul Beynon-Davies, Professor of Organizational Informatics, Cardiff Professor of Computing Business School, Cardiff University, UK Sciences, University of Technology, Australia ‘eBusiness provides an insightful and current text book on E-business thinking which will be of value to educators, students and industry Demonstrates how practioners. The book is suitable for both generalists and specialists in its knowledge management coverage of the subject matter. The text provides a detailed overview of can be used to enhance E-business interspersed with case studies to illustrate meaning via practical business processes and examples.’ - Paul Jones, University of Glamorgan, UK focuses on the need to develop collaborative ‘This thoughtful book offers a systematic and comprehensive approach knowledge networks, to the popular subject of eBusiness. Parallels are drawn from a wider which are increasingly perspective and encourage the reader to consider the problem domain from global in nature and an original and more inclusive point of view.’ - Natalia Beloff, University of which support people Sussex, UK with the technology e-Business provides an accessible overview of e-business and its role in needed to work across distance to foster the transforming organizations. It takes a global perspective and discusses the innovation needed to remain competitive in global impact of technology within both the private and public sectors. A strong underpinning in systems thinking environments. is used throughout to demonstrate the practical implications for modern organizations. Contents: PART I: KNOWLEDGE MANAGEMENT Contents: Preface • The E-Business Domain • PART I: BUSINESS AND SYSTEMS • Systems • Human Activity WITHIN BUSINESS COMMUNITIES • NIZING FOR Systems • Information Systems • Back-End Information Systems Infrastructure • Front-End Information Systems KNOWLEDGE MANAGEMENT • PART IV: SUPPORTING Infrastructure • PART II: THE TECHNICAL INFRASTRUCTURE FOR E-BUSINESS • Access Devices and Channels TECHNOLOGIES • Electronic Delivery of Goods and Services • The Internet • The Web • Back-End ICT Infrastructure • Front-End A Full Table of Contents is Available at: www.palgrave.com Infrastructure • Data Security • PART III: ENVIRONMENT • The Economic Environment • The Social Environment • The Political Environment • PART IV: E-COMMERCE • E-Commerce • B2C E-Commerce • B2B E-Commerce • November 2009 384pp C2C E-Commerce • E-Marketing • E-Procurement • PART V: THE SOCIAL INFRASTRUCTURE FOR E-BUSINESS Paperback £34.99 978-0-230-23027-9 • E-Business Planning • E-Business Strategy • E-Business Management • E-Business Development • E-Business Evaluation • Bibliography • Glossary • Index Ebook IC

November 2012 448pp Paperback £39.99 978-0-230-30456-7

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23 An Introduction to Information Systems Information Technology David Whiteley, Senior Lecturer, Manchester Metropolitan University, UK Project Management

‘The clarity will hit the market it is aimed at. It is a very well written and Bennet P. Lientz, constructed book. It is not overly technical, the language is appropriate and Professor, UCLA provides the reader with a clear understanding of the topic discussed...I will Anderson School of be recommending this book. It will meet the requirements of my students Management, USA very well.’ - Alistair Beere, Liverpool Business School, Liverpool John Moores University, UK ‘Lientz has produced a focused book that will ‘The approach is good and suitable for my students who do not have a strong provide a significant computer science/maths background. It doesn’t make assumptions about contribution to the IT how much background knowledge they have...Very strong information, well project professional explained and detailed, not much left out at all in the topics a good coverage and the IT project of the necessary content with engaging easy to understand case studies.’ - management Marie-Louise van der Klooster, Deakin University, Australia student. Its unique A clear, student-friendly and engaging introduction to how information structure provides an technology is used in business. Featuring several case studies, video excellent guide for interviews, thorough pedagogy and completely up-to-date chapters, this textbook will be a core the implementation resource for undergraduate students of Business Information Systems, a compulsory module in business of project management tools and techniques in degrees. IT, offering a pragmatic balance between project methodologies, experience, and common sense.’ Contents: PART I: ENTERPRISE INFORMATION SYSTEMS • Information Systems • The IS Business Environment - Christos Tsinopoulos, Lecturer in Operations and • IS Organisation and Management • PART II: INFORMATION SYSTEMS IN BUSINESS • Corporate Systems Project Management, Durham University, UK • e-Business Systems • PART III: COMPUTER SYSTEMS • Computers and IT • Data and Information • Files and Databases • Networks and Computer Security • PART IV: SYSTEMS ANALYSIS AND DESIGN • The System A comprehensive overview of the management of Development Lifecycle • System Analysis and Design Toolbox • Implementing the IS • PART V: INFORMATION IT projects. Grounded in the latest research, it offers SYSTEMS AND SOCIETY • Computing, the Law and the Environment • The Information Society practical tools and techniques to help students at every stage of the project, from initial planning through to trouble-shooting specific problems. Ideal April 2013 416pp Paperback £44.99 978-0-230-37050-0 for undergraduate, postgraduate and MBA students taking a course in project management.

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September 2011 512pp Paperback £40.99 978-0-230-30036-1

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24 ENTREPRENEURSHIP & SMALL BUSINESS

Entrepreneurship Corporate Entrepreneurship Entrepreneurship and Innovation in Large Organisations & Small Business Start-up, growth & maturity 3rd edition 3rd edition Paul Burns, Professor of Entrepreneurship, University of Bedford Business School, UK Paul Burns, Professor of Entrepreneurship, ‘This book offers detailed coverage of research into corporate University of Bedford entrepreneurship in conjunction with comprehensive insights into management practices. The book effectively captures the challenges Business School, UK of leadership, architecture, strategy and innovation that are associated This successful text with the pursuit of corporate entrepreneurship, and provides a wealth synthesizes good of research-based and practice-based guidance to resolve these management practice challenges. An excellent and valuable resource for educators, students for students and and practitioners alike!’- Mathew Hughes, Reader in Entrepreneurial encourages and develops Management, Durham Business School, Durham University, UK entrepreneurial skills ‘An excellent book that combines a profound understanding of theory via a clear structure and with practical guidance on developing entrepreneurial skills. This book is accessible presentation. an incredibly useful manual for anyone who aspires to an entrepreneurial career in established companies.’ - Catherine L. Wang, Professor, PhD Contents: PART 1: Programme Director, School of Management, Royal Holloway, University of London, UK ENTREPRENEURSHIP • Entrepreneurship in This innovative text considers the personal qualities of successful entrepreneurs and the manner in the Twenty-first Century • Entrepreneurs and Owner- which they do business. It demonstrates how these qualities can be replicated to form an organizational managers • Innovation and Entrepreneurship • Social and architecture that encourages entrepreneurship at all levels within a company. Civic Entrepreneurship • PART 2: START-UP • Developing Contents: PART 1: THE ENTREPRENEURIAL DNA • The Entrepreneurial Revolution • Entrepreneurial Character • Creativity and the Business Idea • Evaluating the Entrepreneurial Architecture • PART 2: LEADING AND MANAGING THE ENTREPRENEURIAL ORGANISATION Business Idea • Launching the Business • International •Entrepreneurial Leadership • Creating the Entrepreneurial Culture • Building the Entrepreneurial Organisation • Entrepreneurship • Running the Business • Financing the Managing the Entrepreneurial Organisation • PART 3: STRATEGIES FOR THE ENTREPRENEURIAL ORGANISATION Business • PART 3: GROWTH • Planning for Growth • New • Entrepreneurial Strategies/ Lifecycle and Portfolio Strategies • Developing Strategies for Growth/ Entrepreneurial Products and Services • Growing the Business • Developing Ethics • PART 4: ENCOURAGING CREATIVITY AND INNOVATION •Entrepreneurial Innovation • Encouraging the Business Plan • Exit: Failure and Success • PART 4: Creativity • Encouraging Marketing and Product Innovation MATURITY • The Family Firm • From Entrepreneur to Leader • Corporate Entrepreneurship December 2012 544pp Paperback £42.99 978-0-230-30403-1 November 2010 544pp Paperback £43.99 978-0-230-24780-2

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25 Understanding Enterprise An Introduction to Perspectives in Entrepreneurship and Small Business Franchising Entrepreneurship 4th edition Robert Webber, Senior A Critical Approach AN INTRODUCTION Lecturer, Franchising Simon Bridge, Visiting TO FRANCHISING and Entrepreneurship, Edited by Kevin Mole, Professor and Ken Robert Webber De Montfort University, Lecturer, Centre for O’Neill, Emeritus UK Small and Medium Sized Professor, both at Enterprises, Warwick University of Ulster, UK ‘A very useful book Business School, for anyone interested ‘This book is a tour University of Warwick, in the practice of de force in the study UK and Monder Ram, franchising...provides and practice of Professor of Small the reader with a entrepreneurship. It Business, De Montfort balanced view of both offers new perspectives University, UK franchise partners’ in a fresh, innovative considerations, and this An alternative way and challenges is what it takes to be a to the ‘how to’ old thinking. A must successful franchisor entrepreneurship for students and or franchisee!’ - Evelien Croonen, University of textbooks which offer academics.’ - Spinder Groningen, The Netherlands practical business Dhaliwal, Senior Lecturer in Entrepreneurship, plans. This book is a higher level textbook offering Surrey Business School, University of Surrey, UK A practical, applied textbook offering an introduction different critical perspectives on entrepreneurship as to the world of franchising from the perspectives This comprehensive guide to the key facts, ideas, an academic discipline, written for students by top of both the franchisor and franchisee. clear. It is a and theories about enterprise and entrepreneurship academics and researchers in their respective fields. unique text for use by students studying franchising, considers their relation to small business and or by students or practitioners interested in buying a A Full Table of Contents is Available at: www.palgrave.com discusses measures taken to promote them. The franchise or in franchising their business model. authors outline the importance of the small business November 2011 232pp sector and consider the cultural, political and A Full Table of Contents is Available at: www.palgrave.com Paperback £41.99 978-0-230-24110-7 economic influences on business growth.

A Full Table of Contents is Available at: www.palgrave.com December 2012 280pp IC Web Paperback £24.99 978-0-230-36164-5 November 2012 416pp Paperback £42.99 978-0-230-30809-1 New IC Web

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26 INNOVATION MANAGEMENT

Technology Management Innovation Management Considering for your course? Activities and Tools Strategy and Implementation using the Pentathlon Framework Dilek Cetindamar, Request inspection copies from Professor,Sabanci 2nd edition www.palgrave.com or University, Turkey, Rob Keith Goffin, Professor Phaal, Head ,Centre for of Innovation and New [email protected] Technology Product Development, Management, Institute and Rick Mitchell, for Manufacturing and Visiting Professor, both David Probert, Reader at Cranfield School of in Technology Management, UK Management, Centre for Technology Designed for students Management, both at on MBA and executive University of Cambridge, education courses, this A selection of our textbooks are UK practical text uses a ‘pentathlon’ framework now available as inspection

for discussing key issues. This is a practical textbook with a strong The authors provide copy e-books via CourseSmart. management focus that defines the role of pragmatic tools for the technology management within an organization. It effective management of innovation and develop contains well developed pedagogical features and strategies for improving performance in both service numerous case studies, and will appeal to MBAs Visit: and manufacturing companies. and postgraduate and undergraduate students of http://instructors.coursesmart.co.uk/ business and engineering. Contents: Key Aspects of Innovation Management • Innovation and Economics • Contrasting Services with to sign up and request an e-copy. A Full Table of Contents is Available at: www.palgrave.com Manufacturing • Developing an Innovation Strategy • Generating Creative, Customer-focused Ideas • March 2010 296pp Prioritization: Selecting and Managing the Portfolio Paperback £43.99 978-0-230-23334-8 • Implementation • Creating an Innovative Culture • Boosting Innovation Performance • The Future of IC Web Innovation Management

March 2010 424pp Paperback £36.99 978-0-230-20582-6

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27 BUSINESS ETHICS & CORPORATE SOCIAL RESPONSIBILITY

Governance and Social Business Ethics in Action The Ethical Business Responsibility Seeking Human Excellence in Organizations Challenges and Controversies International Perspectives Domenec Mele, 2nd edition Professor and Chairman, Güler Aras, Professor, Department of Business Kamel Mellahi, Yildiz Technical Ethics, IESE Business Professor of Strategic University, Turkey and School, University of Management, University David Crowther, Navarra, Spain of Sheffield, UK, Kevin Professor of Corporate Morrell, Associate Social Responsibility, It is argued that, without Professor of Leicester Business neglecting efficiency Governance,University School, De Montfort or profits, human of Warwick, UK and University, UK well-being should be Geoffrey Wood, the first priority of every Professor in Human A rigorous introduction business. Business Ethics Resource Management, to CSR which in Action defends the The University of explores the variety need to orient business Sheffield, UK of perspectives and to people. Through debates, incorporating case studies and pedagogy, this book aids students ‘An excellent balance an international to apply the foundations and principles of business between theory and orientation throughout. The text will give students a ethics to real world situations. application with good philosophical underpinning.’ firm underpinning theory in which to understand the - Carole Parkes, Senior Lecturer, Work and key debates and issues. Contents: PART I: INTRODUCTION TO BUSINESS Organisational Psychology Group, Aston Business ETHICS • PART II: THE INDIVIDUAL WITH THE School, UK A Full Table of Contents is Available at: www.palgrave.com ORGANIZATION • PART III: MANAGERIAL ETHICS • PART IV: ORGANIZATIONAL ETHICS The second edition of The Ethical Business has been updated with new chapters focusing on the symbiotic November 2011 352pp A Full Table of Contents is Available at: www.palgrave.com Paperback £30.99 978-0-230-24351-4 relationship between business and the environment. New case studies have been developed to increase June 2009 440pp the practical application of ethical themes within the IC Web Paperback £36.99 978-0-230-57310-9 workplace. A critical analysis of contemporary issues in business ethics.

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28 RESEARCH METHODS, STUDY SKILLS AND REFERENCE

Business Research Considering for your course? A Practical Guide for Undergraduate and Postgraduate Students Request inspection copies from 3rd edition www.palgrave.com or Jill Collis, Director, Accounting and Auditing Research Centre, Brunel [email protected] University, UK and Roger Hussey, Dean, Guangzhou International Business School, China A practical, concise guide covering the entire research process from reviewing the literature to writing up results. It has balanced coverage of quantitative and qualitative methods and a practical troubleshooting section. It provides all the tools needed to successfully embark on research and applies theories to real life scenarios. Contents: Preface • Understanding research • Making academic decisions • A selection of our textbooks are Dealing with practical issues • Identifying your research paradigm • Choosing a methodology • Searching and reviewing the literature • Writing your research now available as inspection proposal • Collecting qualitative data • Analysing qualitative data • Collecting data for statistical analysis • Analysing data using descriptive statistics • Analysing copy e-books via CourseSmart. data using inferential statistics • Writing up the research • Troubleshooting • Glossary • References • Index of names • Index of subjects Visit: February 2009 376pp Paperback £37.99 978-1-4039-9247-5 http://instructors.coursesmart.co.uk/

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29 BANKING, FINANCE & ACCOUNTING

Finance & Financial International Finance 4th edition Markets 3rd edition Keith Pilbeam, Professor of International Economics and Finance, City University London, UK Keith Pilbeam,Professor of International Economics International Finance is an established and internationally renowned and Finance, City introduction to the subject for undergraduate and postgraduate University, London, UK students. It draws on recent events to provide comprehensive coverage of traditional theories and new research relating to the balance of payments, ‘Comprehensive, exchange rate determination and the international monetary system. student-friendly text... provides a terrific Contents: Introduction • PART I: BALANCE OF PAYMENTS THEORY AND introduction for PRACTICE • The Foreign Exchange Market • The Balance of Payments • Elasticity students on economics, and Absorption Approaches to the Balance of Payments • Macroeconomic Policy finance and business in an Open Economy • The Monetary Approach to the Balance of Payments programmes.’ - John • PART II: EXCHANGE RATE DETERMINATION: THEORY, EVIDENCE AND Goddard, Professor of POLICY • Purchasing Power Parity and Floating Exchange Rate Experience Financial Economics, • Modern Models of Exchange Rate Determination • The Portfolio Balance Bangor University, UK Model • Empirical Evidence on Exchange Rates • Fixed, Flexible and Managed Exchange Rates • PART III: THE INTERNATIONAL MONETARY SYSTEM • The International Monetary System • The Eurocurrency and Eurobond Markets • Currency Derivatives: Futures, Options and Swaps • International Finance & Financial Markets is a comprehensive Policy Coordination • International Debt Crises • The European Monetary System and European Monetary and accessible introduction to finance, making the Union • Currency Crises and the East Asian Financial Crisis • The Subprime Mortgage Crisis • Further Reading and operation of financial institutions, markets and Resources instruments readily understandable for students on business, economics and finance courses and those wanting to understand the workings of the financial December 2012 592pp Paperback £44.99 978-0-230-36289-5 world. A Full Table of Contents is available at: www.palgrave.com New IC Web March 2010 544pp Paperback £44.99 978-0-230-23321-8

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30 Corporate Governance An Introduction to Global Financial Markets Theory and Practice 7th edition Carol Padgett, Lecturer Stephen Valdez, formerly Director of Profile Financial Training Plc. and in Finance at the ICMA Phillip Molyneux, Professor of Banking and Finance, Bangor Business School, Centre, University of Bangor University, UK Reading, UK ‘Ever wondered how you and your students could navigate global finance This book presents without a PhD in math? This book is your answer. Molyneux and Valdez cut an international unnecessary jargon and get straight to the concepts that matter. I know of treatment of corporate no better way to familiarize students with the nuts and bolts of twenty-first governance, supported century financial markets.’ - Daniel Mügge, Center for European Studies, by relevant regulation Harvard University, USA and University of Amsterdam, The Netherlands and case studies. Ideal ‘The more of Valdez and Molyneux I read the more impressed I become. Any for undergraduate students working through this book will gain an excellent grounding in the and postgraduate fundamental features of modern financial markets.’ - Les Short, School of students of business, Accounting, Financial Services and Law, Edinburgh Napier University, UK management, finance, ‘This is essential reading for anyone studying how global financial markets accountancy and law. work, and, more importantly, looking for insights as to how they may work Contents: The Scope and Nature of Corporate in the future. An indispensable resource for all finance professionals.’ - Simon Thompson, Chief Executive, Governance • Ownership • The Board of Directors • Chartered Banker Institute Stakeholders • Remuneration • The Market for Corporate This book describes the various financial sectors in clear, easy to understand terms. It provides a broad and Control • Regulation • Communication and Disclosure • balanced introduction to financial markets across the world and comprehensive coverage of commercial and Corporate Governance in Emerging Markets • Conclusion investment banking, foreign exchange, money and bond markets, stock markets and derivatives products. Contents: PART I: INTRODUCTION • The Debt Merry-go-round • PART II: BANKING • Banking Background • The Role November 2011 240pp of the Central Bank • Commercial Banking • Investment Banking • PART III: SECURITIES MARKETS • The Money and Paperback £34.99 978-0-230-22999-0 Bond Markets • Stock Exchanges • Hedge Funds and Private Equity • Financial Crisis • PART IV: FOREIGN EXCHANGE AND EUROPEAN ECONOMIC AND MONETARY UNION • Foreign Exchange • European Economic and Monetary IC Web Union • PART V: DERIVATIVE PRODUCTS • Traded Options • Financial Futures • Other Derivative Products • PART VI: THE NEW TIGER ECONOMIES • The New Tiger Economies: China and India • PART VII: Trends in the Global Financial Markets • Key Trends

December 2012 570pp Paperback £29.99 978-1-137-00752-0

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31 Public Finance Personal Finance Business Accounting and Public Policy 2nd edition An Introduction to Financial and Management Accounting 4th edition Edited by George Callaghan, Ian 2nd edition Jonathan Gruber, Fribbance and Martin Professor of Economics, Higginson, all Lecturers Jill Collis, Director, Massachusetts Institute in Economics, The Open Accounting and Auditing of Technology, USA University, UK Research Centre, Brunel University, UK, Andrew Public Finance and The second edition Holt, Principal Lecturer, Public Policy was the of this successful Accounting, Kingston first text to reflect introductory personal University,UK and Roger current realities of public finance text. Its Hussey, Dean, finance, with emphasis innovative approach Guangzhou on empirical work and of distilling important, International Business coverage of transfer but complex, concepts School, China programs and social into a useable form and insurance. The fourth relating them to actual Business Accounting edition is fully updated experience make it a ‘must have’ book for anybody covers financial including coverage of that wants their money to work as hard as they do! and management new debates on EPA policy, global warming, school accounting in an choice programs and the Job Creation Act of 2012. Contents: Contributors • Foreword • Acknowledgements accessible, non-technical style that is particularly • Introduction • Setting the Context; A.Shipman • Income; suitable for undergraduate students of business and Contents: PART I: BACKGROUND • PART II: G.Callaghan • Expenditure and Budgeting; M.Higginson finance and MBAs. The active-learning approach EXTERNALITIES AND PUBLIC GOODS • PART III: • Debt; M.Upton • Savings and Investments; J.Lowe & seeks to convey the ability to understand and SOCIAL INSURANCE AND REDISTRIBUTION • PART IV: J.Rutterford • Housing and the Financial Balance Sheet; evaluate financial information for a range of business TAXATION IN THEORY AND PRACTICE G.Callaghan & I.Fribbance • Pensions; J.Lowe • Sharing services. and Caring; S.Himmelweit • Insurance and Life Events; A Full Table of Contents is Available at: www.palgrave.com I.Fribbance • Personal Finance: The Changing Context; A Full Table of Contents is Available at: www.palgrave.com G.Callaghan & M.Higginson • Glossary • Index February 2013 700pp Hardback £74.99 978-1-4292-7845-4 June 2012 472pp November 2011 472pp Paperback £32.99 978-0-230-27623-9 Published by Worth Publishers Paperback £34.99 978-0-230-34811-0

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