Qantas Premier Credit Card Rewards Terms and Conditions
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Qantas Premier Credit Card Rewards Terms and Conditions December 2019 • Qantas Premier Everyday Credit Card • Qantas Premier Platinum Credit Card • Qantas Premier Titanium Credit Card TABLE OF CONTENTS PAGE 1. Meaning of Words 3 2. Participation 6 3. Earning Points 6 4. Limitations on and loss of Qantas Points 8 5. Redeeming Points 8 6. Government, Taxes, Duties and Charges 9 7. General 9 8. Special Features and Special Promotions 10 9. Concierge Services 10 INTRODUCTION These Terms and Conditions explain how Qantas Points can be earned using Your Account. These Terms and Conditions will apply to You if You have been issued with a Card as the Primary Cardholder and that Card is used to earn Qantas Points. We instruct Qantas to credit Your Qantas Frequent Flyer Membership Account with Qantas Points, based on spend on Eligible Transactions. These terms are to be read in conjunction with, and are not designed to replace or alter, the Qantas Frequent Flyer Terms and Conditions. The Qantas Frequent Flyer Terms and Conditions can be found at qantas.com/terms. Qantas Frequent Flyer is owned and operated by Qantas Airways Limited ABN 16 009 661 901. 1. Meaning of Words When You see these words used in these Terms and Conditions, this is what they mean: Account means Your unsecured credit facility with Us. Additional Cardholder means another person who You have authorised to have a Card on Your Account. Additional Qantas Points or Bonus Qantas Points means Qantas Points available on certain Eligible Transactions in addition to the standard earn rate, and Qantas Points available through Special Promotions. Card means any credit card, contactless device or other device (including a smart phone) for use on Your Account and includes such a card or device issued to an Additional Cardholder. Cardholder means You and any Additional Cardholder. Claims mean any actions, suits, arbitrations, demands, verdicts, judgments, dues, costs and claims. Concierge Services means the concierge services provided to Primary Cardholders as described in clause 9 of these Terms and Conditions. Citi/Citibank/Us/Our/We means Citigroup Pty Limited (ABN 88 004 325 080). 3 Domestic Spend means any Eligible Transaction made with a merchant who tells Us they are located within Australia. Earn Rate means the rate at which You earn Qantas Points on Eligible Transactions, as set out in clauses 3 and 4. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, payments to other Citi accounts, bank fees and charges such as interest and ATM charges, transactions made using Qantas Points and government related transactions. Government related transactions include transactions with government or semi- government entities, or relating to services provided by or in connection with government (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). Please note that whether or not a transaction is an Eligible Transaction will be determined based on information provided either by the merchant or the relevant financial institution (including information about the type of business conducted by the merchant). This means that, for example, spend with certain merchants may be characterised as spend with a government related entity or an investment in shares, and therefore not an Eligible Transaction, even if that merchant or transaction is not in fact a government related entity or an investment company. International Spend means any Eligible Transaction made with a merchant who tells Us they are located in a country outside Australia. Primary Cardholder means the person in whose name the Account is held and who is responsible for all transactions on the Account. Qantas means Qantas Airways Limited ABN 16 009 661 901, its successors and assigns. Qantas Frequent Flyer Membership Account means the Qantas Frequent Flyer account opened in the name of the Primary Cardholder, to which Qantas Points earned by Eligible Transactions will be credited. 4 Qantas Frequent Flyer means the loyalty program known as the Qantas Frequent Flyer program. Qantas Frequent Flyer Terms and Conditions means the terms and conditions of Qantas Frequent Flyer as amended from time to time and located at qantas.com/terms. Qantas Spend means the following Eligible Transactions: • flights booked directly through qantas.com and Qantas Contact Centres; • Qantas flights booked through selected travel agents but processed with Qantas Airlines identified to card scheme as the relevant merchant; • purchases of Qantas Frequent Flyer membership; • purchases of Qantas Club membership, joining and annual fees; • purchases of Qantas Gift Vouchers; • purchases made through qantasstore.com.au, qantasshop.com.au and qantasepiqure.com.au. Please note, Qantas Spend excludes purchases other than those specified above, and will be determined based on card scheme information ultimately provided either by the merchant (including individual outlets) or its financial institution (including information about the type of business conducted by the merchant). If, for example, a travel agent transaction is not processed with Qantas as the merchant, it will not be treated as Qantas Spend for the purpose of calculating Qantas Points. For the avoidance of doubt, Qantas Spend does not include transactions other than those listed above, in particular it does not include (but is not limited to) purchases made with Jetstar or Qantas Holidays. Qantas Points means the points earned by Cardholders on Eligible Transactions, or on Special Promotions which the Rewards Program instructs Qantas to credit to the Primary Cardholder’s Qantas Frequent Flyer Membership Account, and which are subject to the Qantas Frequent Flyer Terms and Conditions. Rewards Program means the rewards program offered by Us and provided in conjunction with the Card as described in these Terms and Conditions. Special Feature means any feature or Special Promotion related to the Card We identify as a Special Feature. 5 Special Promotions means a special promotional offer made by Us from time to time. Statement Period means the period to which a statement applies, usually about 30 days. You/Your means the person in whose name the account is opened. All other capitalised terms used in these Terms and Conditions have the same meaning as in the Qantas Premier Credit Card Terms and Conditions. 2. Participation 2.1 You accept these Terms and Conditions on first use or activation of Your Account or any Card issued in connection with Your Account. These terms are to be read in conjunction with, and are not designed to replace or alter, the Qantas Frequent Flyer Terms and Conditions which can be found at qantas.com/terms. 2.2 You are eligible to earn Qantas Points and participate in the Rewards Program, provided that: a. You are a Qantas Frequent Flyer member; b. Your Account entitles You to participate; and c. You are not a corporation, firm, partnership or any other such legal entity. 2.3 By participating in the Rewards Program, You authorise Us and Qantas to seek, collect, use, store, share or disclose to each other or to third parties for the purpose of Your participation in the Rewards Program, information about Eligible Transactions, adjustments to Your Account as a result of reimbursements, disputed transactions and refunds or other changes, Your Qantas Points and the conduct of Your Account. 3. Earning Qantas Points 3.1 Qantas Points will only be credited to a Qantas Frequent Flyer Membership Account in Your name, even if the Qantas Points being credited were earned from an Additional Cardholder’s Eligible Transactions. For the avoidance of doubt, spend by an Additional Cardholder on the additional Card will not accrue Qantas Points in the name of the Additional Cardholder. 6 3.2 Once credited to Your Qantas Frequent Flyer Membership Account, the Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions, as amended from time to time and located at qantas.com/terms. 3.3 Qantas Points are awarded in respect of Eligible Transactions as set out in the table below. The number of Qantas Points awarded is calculated by reference to the Australian Dollar amount of the Eligible Transaction. Domestic Spend International Qantas Spend Card Type Earn Rate Spend Earn Rate Earn Rate 0.75 Qantas Points 1 Bonus for each whole Qantas Point Australian Dollar for each whole Qantas spent up to and Australian 1 Qantas Point Premier including $3,000 Dollar spent, for each whole Everyday each Statement in addition to Australian Dollar Credit Period and 0.4 the Domestic spent. Card Qantas Points Spend and/or for each whole International Australian Dollar Spend Earn spent thereafter. Rates. 1 Qantas Point 1 Bonus for each whole Qantas Point Australian Dollar for each whole Qantas spent up to and Australian 1.5 Qantas Points Premier including $10,000 Dollar spent, for each whole Platinum each Statement in addition to Australian Dollar Credit Period and 0.5 the Domestic spent. Card Qantas Points Spend and/or for each whole International Australian Dollar Spend Earn spent thereafter. Rates. 1.25 Qantas Points 2 Bonus for each whole Qantas Points Australian Dollar for each whole Qantas spent up to and Australian 2 Qantas Points Premier including $12,500 Dollar spent for each whole Titanium each Statement in addition to Australian Dollar Credit Period and 0.5 the Domestic spent. Card Qantas Points Spend and/or for each whole International Australian Dollar Spend Earn spent thereafter. Rates. 3.4 It will take up to 60 days after an Eligible Transaction has been processed by Us for Qantas Points to be credited to Your Qantas Frequent Flyer Membership Account, or such other period as we may communicate to You from time to time.