Integrated Annual Report for the Year Ended 31 December 2020
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2020 INTEGRATED ANNUAL REPORT FOR THE YEAR ENDED 31 DECEMBER 2020 ACCESS BANK (RWANDA) PLC CONTENT PAGE OVERVIEWS Business and Financial Highlights 2 1¸ Location &offices 6 Chairperson’s Statement 7 Chief Executive’s Review 10 BUSINESS Corporate Philosophy 15 2 Reports of the External Consultant 16 Corporate and Investment Banking 18 Commercial Banking 20 Business Banking 22 Retail Banking 24 Transaction Services, Settlement Banking and IT 30 Our People, Culture and Diversity 35 Sustainability 37 Risk Management 44 GOVERNANCE 3 The Board 67 Management Team 69 Directors, Officers & Professional Advisors 71 Corporate Governance Report 73 Customers’ Complaints & Feedback 102 Whistleblowing Report 104 ANNUAL REPORT AND FINANCIAL STATEMENTS 4 Bank information 107 Directors’ Report 109 Corporate information 111 Report of the independent auditor 115 Financial Statements 120 Regulatory disclosures 199 INTEGRATED ANNUAL REPORT 2020 0 WELCOME The theme of this year’s report: ‘Driving Sustainable Growth through Technology & Expansion’ was identified based on the aspirations and projections of the Bank. It is an acknowledgment of the fact that 2020 has been the most unusual year ever to be witnessed as an institution and even as individuals. Despite the constant need to understand and manage uncertainties that came with the ongoing Covid-19 pandemic, Access Bank Rwanda Plc (“The Bank”) proactively developed effective and timely strategies to ensure zero disruption in the delivery of service to all stakeholders. During the year under review, the Bank relied heavily on its robust technology (digital platforms) to deliver uninterrupted services to customers. Access Bank Rwanda Plc remains well positioned to maximize opportunities, given its significant traction in Rwanda. This is in addition to the Bank’s existing commitment to sustainable business practices and demonstration of its ability to re-engineer the face of Rwanda by engaging in transactions, processes and partnerships that enable future generations to meet their needs. INTEGRATED ANNUAL REPORT 2020 1 HIGHLIGHTS 01 Gross earnings Profit before tax 2020 2019 2018 2020 2019 2018 293% 11.9 3.3 9.7 0.8 10.1 1.4 Rwf’ billion INTEGRATED ANNUAL REPORT 2020 2 BUSINESS & FINANCIAL HIGHLIGHTS Profit after tax Interest income 2020 2019 2018 2020 2019 2018 320% 35% 2.1 7.3 0.5 5.4 1 0.8 6.9 Rwf’ billion Rwf’ billion Foreign exchange income Fee and commissions income OVERVIEWS 2020 2019 2018 2020 2019 2018 55% (8%) 2.2 2.1 1.4 2.3 0.9 2.2 Rwf’ billion Rwf’ billion Net loans and advances Customer’s deposits 2020 2019 2018 2020 2019 2018 18% 31.6 119.9 26.7 85.5 36.7 76.3 Rwf’ billion Rwf’ billion INTEGRATED ANNUAL REPORT 2020 3 BUSINESS & FINANCIAL HIGHLIGHTS Shareholders funds Total assets 2020 2019 2018 2020 2019 2018 1 21.4 146.3 10 9.5 OVERVIEWS Rwf’ billion Rwf’ billion Growth 2020 2019 2018 In billion of FRW (‘19 - ‘20) Gross earnings 11.9 9.7 10.1 23% Profit before tax 3.3 0.8 1.4 293% Profit after tax 2.1 0.5 0.8 320% Interest income 7.3 5.4 6.9 35% Foreign exchange income 2.2 1.4 0.9 55% Fee and commissions income 2.1 2.3 2.2 (8%) Customers’ deposits 119.9 85.5 76.3 40% Net loans and advances 31.6 26.7 28.7 18% Shareholders funds 21.4 10 9.5 114% Total assets 146.3 100.5 96.1 46% INTEGRATED ANNUAL REPORT 2020 4 INTEGRATED ANNUAL REPORT 2020 5 LOCATION & OFFICES We are a financial institution with head office in Rwanda, driven by strong core values that enable us continuously deliver strong and sustainable performance. We are in business to help our customers build a sustainable future by offering bespoke products and solutions using highly skilled workforce across Rwanda. Access Bank Rwanda Plc is a wholly owned subsidiary of Access Bank Plc operating in more than 15 locations 1 worldwide. Key business segments of the Bank are: These segments are further divided into strategic business Units where Wholesale Banking comprise Corporate and Investment Banking, Commercial Banking and Public Sector Banking whereas Retail Banking comprise of Business Banking, Personal Banking OVERVIEWS and Women Banking. The key customer segments include: Telecommunications, Beverages, Manufacturing, Construction, Oil & Gas, Parastatals, High Networth Individuals, Middle Income Professionals, and Financial Inclusion Customers. We are proud of our ability to add value to clients and to leverage our unique value proposition to provide innovative solutions across the economic value chain. In deploying products and services, the Bank adheres to responsible business practices and readily commits resources to social investments in fulfillment of its corporate social responsibility objectives. We are located at the city center of Rwanda. We operate 8 branches within the country, 5 branches in Kigali city, 2 branches in Western province and 1 branch in the Northern province. INTEGRATED ANNUAL REPORT 2020 6 CHAIRPERSON’S STATEMENT Chantal Mubarure CHAIRPERSON OF THE BOARD 1 VIEWS OVER Overview It is a great honour to present our 2020 annual results to our shareholders and other stakeholders. While our financial results were a consequence of the difficult market environment, the Board and management fully recognize the challenges we faced, and were committed to addressing them head-on to lift our performance and returns. It is our firm belief that these challenges, together with market and industry disruptions, offer the opportunity for us to think forward, adapt, and take decisive steps to reposition Access Bank Rwanda Plc (“Access Bank”) for success in a rapidly changing world. We undertook a review of our businesses, and have charted a clear roadmap to enhance the value of our Company and build a better, brighter future for Access Bank. Despite the challenging regulatory and economic landscape, the Bank’s accomplishment is a testament to the capabilities of the Board, Executive Management, and our people to deliver on the Bank’s strategic objectives. Responsible Growth Access Bank has long held a strong commitment to sustainability. We believe that responsible corporates can play a role as agents of transformation for a sustainable future. In addition, we see sustainability at our company as inextricably linked to our ability to deliver long-term value and growth to all our stakeholders. In the year 2020, Access Bank delivered RWF 11.9 Billion in gross earnings driven by a disciplined focus on sustainable growth. Velocity of customer activities was strong across all our business lines, compensating for the impact of lower yields on gross earnings. We recorded an interest income of RWF7.3 Billion in the period (a 35% increase y/y) mainly driven by increase in investments and loans. We closed with a net loan book of RWF31.6 Billion (18% growth y/y) supporting business flows and value creation across the country. Access Bank made several investments to strengthen relationships with its customers in the year. INTEGRATED ANNUAL REPORT 2020 7 By redefining our approach to customer service through streamlining our internal processes, we were able to improve on our customer experience. Also, we were able to manage our expenses in line with the target for 2020 despite overall cost of running the enlarged enterprise. As a result, we achieved a Cost-to-Income Ratio (CIR) of 68% against 92% recorded in 2019. Our capital and liquidity ratios were also well above regulatory limits with our capital adequacy ratio remaining strong at 26.5%. Dividend Given the performance of the Bank, we are pleased to propose the adoption of ploughing the profit back to the Bank. This would enable the Bank to meet its strategic aspiration of 1 ranking among the Top 3 banks in Rwanda through dominating the retail market and using digital channels which have been identified as key drivers. This resolution was presented to shareholders for approval at the 2021 Annual General Meeting. The Future We will grow our businesses and continue to invest in IT capacity until we become an OVERVIEWS incredibly strong bank for retail customers around the world. We will continue to play our areas of strength such as cash management, trade finance, customer services, and develop and deploy quality financial products supported by world-class service delivering to address our customers’ emerging needs. As we continue to consolidate the gains from our decisive approach to pushing our retail franchise, we have identified several opportunities within Rwanda and beyond, for Access Bank to deepen its financial services offerings to banked customers as well as extend financial services to the unbanked. Though many organizations and individuals have been deeply affected by the unprecedented Covid-19 pandemic, as a Bank, we feel privileged to have committed significant financial and human resources to support our esteemed customers, employees, and the communities we serve. Corporate Governance We regard corporate governance as a foundation for the Bank’s sustainable growth, as a Board, we focus on the Bank’s strategic aims for the Management to put them into effect and supervise Management on same. This was done considering our stewardship towards the shareholders. INTEGRATED ANNUAL REPORT 2020 8 The Bank’s governance model is founded on key pillars of diversity, accountability, responsibility, transparency, independence, fairness, and discipline. The role of the Board includes independent judgment and scrutiny to the proposals and actions of the Management especially on issues of strategy, performance evaluation and key appointments. Accordingly, we have always aspired to have a Board that knows its subject matter, understands its governance responsibilities and adds value to the Management team. Regarding the appointment of Board Members, Access Bank chooses them based on their exceptionally rich blend of professional and corporate board experience, which are relevant to the needs of the Board.