SOUTH METRO FIRE RESCUE Regular Board of Directors' Meeting March 2, 2020 9195 East Mineral Avenue, Centennial, CO

I. REGULAR BOARD MEETING – 6:00 P.M. – Meeting Rooms 1 & 2

A. MEETING CALL TO ORDER

B. PLEDGE OF ALLEGIANCE

C. ROLL CALL

D. PUBLIC COMMENT Public Conduct at Meetings. Comments by members of the public shall be made only during the “Public Comment” portion of the meeting or a specified “Public Hearing,” and shall be limited to three minutes per individual and five minutes per group spokesperson unless additional opportunity is given at the Board’s discretion. Each member of the public wishing to speak shall identify themselves by name, address, and agenda item, if any, to be addressed. Disorderly conduct, harassment, or obstruction of or interference with meetings by physical action, verbal utterance, nuisance or any other means are prohibited. Such conduct may result in removal of person(s) responsible for such behavior from the meeting, a request for assistance from law enforcement, and criminal charges filed against such person(s).

E. CONSENT AGENDA Consent Agenda items are provided for study in the Board packets and introduced in the General Session for the Board's review. They can be adopted by a single motion. All resolutions and proposed actions must be read by title prior to a vote on the motion. Any Consent Agenda items may be removed at the request of a Director and heard separately or tabled. 1. February 3, 2020 South Metro Fire Rescue Board of Directors’ Regular Meeting Minutes 2. February 17, 2020 South Metro Fire Rescue Board of Directors Special Meeting Minutes

F. ACTION ITEMS 1. January 2020 Financial Statements – Miskimins

G. DISCUSSION ITEMS 1. Organizational Structure, Salary, Budget, Policy, Hiring Process Updates – Executive Team

H. INFORMATION ITEMS 1. Board Committee Updates • Fire Chief Performance • Salary & Benefits • Bylaws/Boardsmanship • Community Outreach

I. EXECUTIVE SESSION (upon motion) 1. Consult with Legal Counsel Pursuant to §24-6-402(4)(f), C.R.S., for the purposes of receiving legal advice regarding personnel matters related to the Fire Chief’s Performance Evaluation. J. NEXT MEETING Regular Board of Directors’ Meeting to be held on April 6, 2020, 6:00 p.m. at 9195 E. Mineral Avenue, Centennial, CO.

K. ADJOURNMENT

2 P:BD Agenda South Metro Fire Rescue Fire Protection District Regular Board of Directors’ Meeting Minutes February 3, 2020

Present: Ronda Scholting, Chair (via phone) Bob Baker, Fire Chief William Shriver, Vice Chair Mike Dell’Orfano, Assistant Chief (absent) Rich Sokol, Treasurer Jon Adams, Assistant Chief Danny Gaddy, Secretary Kevin Milan, Assistant Chief Hank Eng Jerry Rhodes, Assistant Chief Laura Simon Vince Turner, Assistant Chief David Jackson Dillon Miskimins, Chief Financial Officer Isela Nejbauer, Chief Human Resources Officer Kristin Eckmann, Chief Communications Officer Bob Cole, Legal Counsel

Others Present: SMFR Personnel, Guests

MEETING CALL TO ORDER Vice Chair Shriver called the regular meeting of the South Metro Fire Rescue Fire Protection District to order at 6:12 p.m. and welcomed everyone to the South Metro Fire Rescue District Meeting.

PLEDGE OF ALLEGIANCE Vice Chair Shriver led the Pledge of Allegiance to the United States of America.

ROLL CALL All of the Board Members were present.

PUBLIC COMMENT There was no public comment.

CONSENT AGENDA January 6, 2020 South Metro Fire Rescue Board of Directors’ Regular Meeting Minutes

Vice Chair Shriver recommended the minutes be changed to reflect the next regular meeting is on February 3rd.

A motion was made by Danny Gaddy and seconded by David Jackson to approve the consent agenda as amended. All were in favor and the motion carried.

ACTION ITEMS December 2019 Financial Statements – CFO Miskimins reviewed the financial statements, highlighting that the fund balance decreased by $8.9 million over November activity to a total of $54 million; 100.06% of all budgeted property and specific ownership taxes, in the amount of $104.2 million have been collected for 2019 as compared to 100% collected in December of 2018 with just over $568,000 of property taxes diverted to TIF in 2019; as of December 31st, the Authority has expended $121.6 million in the General Fund related to operations, which is 4% under the annual budget not including Capital Projects transfers; through December, the Authority has expended $2.8 million or 30% of total budget expenditures in the Capital Fund, which is well below budget due to the delayed start of Station 20; the Authority’s General Fund loaned the Self-Insured Medical Fund another $500,000 to pay claims and operations costs, bringing the total amount loaned between the funds to $1 million; prepaid expenses increased by $896,830 over the November activity mostly due to Workers’ Comp 2020 insurance; and additional deferred revenues in the amount of $153,876 has been recorded for EMT Class 2020 and McNeil & Co. reimbursements for fleet and Station 15 damages, these repairs will take place in 2020. CFO Miskimins noted that the numbers are not final until after the auditor review and that the status of the Self-Insured Medical Fund will be a discussion item at the February 17th meeting. At the Board’s request, CFO Miskimins and Chief Baker estimated the excise tax SMFR will receive versus funds diverted to TIF; transfers from General Fund to other funds; and takeaways from how the various budgets are prepared and unifications.

Director Jackson, noting the magnitude of the entire budget, commended and expressed appreciation to Staff for coming in under budget.

A motion was made by Rich Sokol and seconded by David Jackson to accept the December 2019 Financial Statements as presented. All were in favor and the motion carried.

SMFR Resolution No. 2020-05 Adopting the February 3, 2020 Restated Bylaws of the Board of Directors – Legal Counsel Cole reviewed the restated bylaws that include the revisions recommended at the January 6th meeting, which includes Section 8.b regarding the Use of District Technology Systems, to provide a more robust explanation of the concerns and requirements regarding digital communications and Section 17 regarding Modification of Bylaws, to require amendments to be approved by 2/3 of the Directors in office, instead of a simple majority. Legal Counsel Cole added that the revisions do not address a dress code, as there was no consensus on the Bylaws Committee of whether there was a need, and if so, how to address a dress code. If a majority of the Board members believe it is appropriate to address a dress code one option would be to add it to Exhibit B.

After discussion, Legal Counsel Cole will take recommendations back to the committee and update the document for approval at the February 17th meeting.

A motion was made by Laura Simon and seconded by Ronda Scholting to table SMFR Resolution No. 2020-05 Adopting the February 3, 2020 Restated Bylaws of the Board of Directors as presented. All were in favor and the motion carried.

DISCUSSION ITEMS

Chief Baker reported on several recent items, including: • Status update on Chief Dell’Orfano. • Promotion & Awards Ceremony Saturday went well and had a good turnout. • He and Chiefs Adams, J. Tasker, Milan and Porter attended the Large District/Authority Roundtable in Orange County, California and took extra time to tour the district and get their perspective on unification. An after- action review will be created. • He is one of two Colorado Fire Chief appointed as representatives on the Colorado Fire Commission, which is looking at funding options for assistance with disaster cost recovery. • West Metro Fire Rescue Board Member & Colorado Fallen Firefighter Director, Pam Feely, sent a nice sympathy note and indicated that Chief Jackson will likely be added to the wall in Emmitsburg. The Jackson family is already planning on attending the ceremony in October.

INFORMATION ITEMS Board Committee Updates: • Fire Chief Performance Committee: Director Simon distributed the committee charter for review and approval at the February 17th meeting. • Salary & Benefits Committee: CHRO Nejbauer reported that a committee meeting is scheduled for February 27th that will include a 2019 financial update and potential vendors will provide information on additional benefit options. • Bylaws/Boardsmanship Committee: Update provided earlier in the meeting. • Community Outreach Committee: Director Anderson stated that there are no updates. Using Sign Up Genius to notify of events seems to be working well.

Correspondence items in the Board’s packet are summarized below as well as other information items that were communicated: • MetCom and OUCH January Newsletters were included in the Board’s packet. • Happy Holidays email received from Captain Jens Pietrzyk as they were readying to return home from their deployment. • Note received from Douglas County Regional SWAT Team Commander McMillan reporting that SMFR supported with Medics and coordination with the DEA and the 18th District Attorney’s Office on two search warrants in Castle Rock. • Thank you note received from Summit Fire & EMS for our support of their Fallen Firefighter Ken Jones. • Thank you note received from the Shiloh House for providing a medic and fire truck tour during their event. • Thank you notes received from a local school for Receptionist Shauna Stephens’ assistance arranging 911 interviews with Captain West and Chief Tasker. • Op-Ed from Greenwood Village Mayor Emeritus in the Villager regarding the passing of Chief Troy Jackson. • Thank you email received from FF Jared Lombardi and Matt Talafuse to all who donated toys and gifts to their toy drive. • Director Williams-Thompson reminded that February is Black History month and thanked Chief Rhodes for introducing her to the Community Services staff, who will be participating in upcoming National Association of Realtors events.

EXECUTIVE SESSION (UPON MOTION) N/A

NEXT MEETING The next special South Metro Fire Rescue District Board of Directors’ Meeting is to be held on February 17, 2020 at 6:00 p.m. at 9195 East Mineral Avenue, Centennial, CO.

The next regular South Metro Fire Rescue District Board of Directors’ Meeting is to be held on March 2, 2020 at 6:00 p.m. at 9195 East Mineral Avenue, Centennial, CO.

ADJOURNMENT A motion was made by Laura Simon and seconded by Danny Gaddy to adjourn the meeting at 7:20 p.m. All were in favor and the motion carried.

Attested by: ______Date:______South Metro Fire Rescue Fire Protection District Special Board of Directors’ Meeting Minutes February 17, 2020

Present: Ronda Scholting, Chair Bob Baker, Fire Chief William Shriver, Vice Chair Mike Dell’Orfano, Assistant Chief (absent) Rich Sokol, Treasurer Jon Adams, Assistant Chief (absent) Danny Gaddy, Secretary Kevin Milan, Assistant Chief Hank Eng Jerry Rhodes, Assistant Chief (absent) Laura Simon Vince Turner, Assistant Chief David Jackson Dillon Miskimins, Chief Financial Officer Isela Nejbauer, Chief Human Resources Officer Kristin Eckmann, Chief Communications Officer Bob Cole, Legal Counsel

Others Present: SMFR Personnel, Guests

MEETING CALL TO ORDER Vice Chair Shriver called the regular meeting of the South Metro Fire Rescue Fire Protection District to order at 6:00 p.m. and welcomed everyone to the South Metro Fire Rescue District Meeting.

PLEDGE OF ALLEGIANCE Vice Chair Shriver led the Pledge of Allegiance to the United States of America.

ROLL CALL Directors Scholting and Sokol will be arriving late. All of the other Board Members were present.

PUBLIC COMMENT There was no public comment.

CONSENT AGENDA N/A

ACTION ITEMS SMFR Resolution No. 2020-05 Adopting the February 17, 2020 Restated Bylaws of the Board of Directors – Legal Counsel Cole reviewed the summary of revisions recommended at the February 3rd regular board meeting and requested approval as presented or table for additional consideration or revision.

A motion was made by Laura Simon and seconded by Hank Eng to approve SMFR Resolution No. 2020-05 Adopting the February 17, 2020 Restated Bylaws of the Board of Directors as presented. All were in favor and the motion carried.

DISCUSSION ITEMS Self-Insured Fund and Long-Term Plan – CFO Miskimins provided an overview of the 2019 budget and forecast, noting that this is the first of several topics to be discussed in depth at special meetings leading up to the 2021 budget development process, and highlighted agenda items of what is self-insurance, benefits of self-insurance, reinsurance (stop-loss insurance), broker relationship, plan performance and considerations for the 2021 budget and long-term plan.

Directors Scholting and Sokol joined the meeting at 6:30 p.m.

After discussion, suggestions received will be considered as a part of the negotiation process with the broker for the future insurance plan.

INFORMATION ITEMS

Chief Baker reported on several recent items, including: • Services for West Metro Fire Rescue Firefighter Dan Moran were held this morning; SMFR was represented by Assistant Chiefs Milan and Rhodes along with on and off-duty crews. • Congressman Crow’s Legislative Director, Justin Meuse, contacted Chief Baker to discuss a couple of legislative opportunities related to first responders; support was expressed for the NextGen 911 Emergency Call Management, Dispatcher reclassified as first responders; and added support for SB2552 to amend the Social Security Act providing an option for first responders age 50-64 who are separated from service due to retirement or disability to buy into Medicare. • MetCom was reaccredited by APCO Project 33, a formal mechanism certifying agency public safety telecommunicators training programs. • Chief Dell’Orfano is improving, has his sense of humor back, but still has a long recovery ahead. • SMFR has provided a JSF Tour as a silent auction item, and Chief Baker will be in attendance, at the Nibbles and Sips Food and Beverage Tasting Gala on Saturday, February 22nd. The fundraiser benefits the Integrated Family Community Services and provides basic human services and enrichment programs to low-income families. • Recruit Academy 2020-1 begins on Monday; Chiefs Baker and Adams will provide the initial orientation to the 33 recruits. • Chief Baker will be on staycation during the last week of February/first week of March, although he will be attending previously scheduled commitments and is available if needed.

Additional information items presented: • Director Lampert attended the recent hiring fair and was amazed by the turnout, positive comments received, and quality of applicants. Captain West did a great warm up for Chief Baker, who provided a very personal presentation on why to join the fire service; and PIOs Eric Hurst and Connor Wist are doing a great job of promotion the organization locally, nationally and internationally. Chief Baker added that CHRO Nejbauer and her team along with the CRRS team members helped make it such a huge success. • Director Williams-Thompson reminded that Community Risk Reduction Specialist Einar Jensen will be presenting on Wednesday at the Denver Metro Realtor event. • Legal Counsel Cole will provide an in-depth report next month in response to a record request complaint.

EXECUTIVE SESSION (UPON MOTION) A motion was made by William Shriver and seconded by Rich Sokol for the South Metro Fire Rescue Fire Protection District Board members to convene to Executive Session at 7:47 p.m. pursuant to §24-6-402(4)(f), C.R.S., for the purposes of discussing personnel matters related to the Fire Chief’s Performance Evaluation. Fire Chief Bob Baker consented to the discussion conducted in executive session. All were in favor and the motion carried.

The regular meeting reconvened at 9:58 p.m. with no action taken.

NEXT MEETING The next regular South Metro Fire Rescue District Board of Directors’ Meeting is to be held on March 2, 2020 at 6:00 p.m. at 9195 East Mineral Avenue, Centennial, CO.

The next special South Metro Fire Rescue District Board of Directors’ Meeting is to be held on March 16, 2020 at 6:00 p.m. at 9195 East Mineral Avenue, Centennial, CO.

ADJOURNMENT A motion was made by Ronda Scholting and seconded by Rich Sokol to adjourn the meeting at 9:58 p.m. All were in favor and the motion carried.

Attested by: ______Date:______South Metro Fire Rescue

Monthly Financial Reports DRAFT For the Month Ending January 31, 2020

1 January 2020 Financial Update Executive Summary

1. Fund balance decreased by $5.3 million over last month to a total of $48.6 million.

2. Through January, the District has collected $3.2 million in property and specific ownership tax revenue, which reflects 2.64% collection vs. 2.12% at this time last year. $30,907 of property taxes were diverted to TIF.

3. As of January 31th, the District has expended $10 million in the General Fund related to operations, which is $1.1 million under the YTD budget not including Capital Projects transfers.

4. Through January, the District has expended $39,908 or 0.33% of our total budgeted expenditures in the Capital Fund. The schedule of expenditures from the capital projects fund is included on page 10.

5. The large increase in prepaid expenses is related to the purchase of ambulance and fire apparatus that won’t go in service until later this year.

6. In January, the District transferred $4 million out of investment accounts to cover seasonal cash flow challenges. The investment levels will be restored in March when the District collects property taxes.

7. To help alleviate the seasonal cash flow challenge mentioned above, the District has stuck with a strict net 30 policy for invoice payments resulting in higher than normal accounts payables balances.

8. Benefit expenses in the General Fund are 10.74% of the annual budgeted amount due to HSA contribution payments in January.

9. Included at the end of the financial reports: a. Schedule of taxes collected by month b. Schedule of capital outlay expenditures c. Definitions to the columns used in the financial reportsDRAFT

2 South Metro Fire Rescue Balance Sheet January 31, 2020

General Capital Projects Building Rental Total Assets Checking $ 930,897 $ 14,442 $ 182,391 $ 1,127,730 Money market 121,772 ‐ ‐ 121,772 Colotrust 6,416,285 1,163,671 2,301,571 9,881,527 Investments 26,812,823 ‐ ‐ 26,812,823 Accounts receivable 7,188,174 ‐ ‐ 7,188,174 Interest receivable 132,804 ‐ ‐ 132,804 Due from other funds 1,000,000 ‐ ‐ 1,000,000 Prepaids 4,102,776 45,957 4,420 4,153,153 Inventory 1,276,742 ‐ ‐ 1,276,742 Total Assets 47,982,273 1,224,070 2,488,382 51,694,725

Liabilities Accounts payable ‐ general 1,441,446 1,224,070 28,117 2,693,633 Accounts payable ‐ payroll and benefits 216,119 ‐ ‐ 216,119 Deferred revenue 112,928 ‐ ‐ 112,928 Total Liabilities DRAFT1,770,493 1,224,070 28,117 3,022,680

Fund Balances $ 46,211,780 $ ‐ $ 2,460,265 $ 48,672,045

3 South Metro Fire Rescue FPD Schedule of Revenues, Expenditures and Changes in Fund Balance ‐ Budget to Actual General Fund For the period ending January 31, 2020

Actual YTD Budget YTD Variance Annual Budget Annual Variance PY Actual YTD Variance CY to PY Revenues % Received Property tax $ 2,448,425 $ 2,054,946 $ 393,479 $ 114,041,893 $ (111,593,468) 2.15% $ ‐ $ 2,448,425 Specific ownership tax 804,626 807,797 (3,171) 9,693,562 (8,888,936) 8.30% ‐ 804,626 Ambulance transport services 867,154 988,035 (120,881) 15,855,130 (14,987,976) 5.47% 895,832 (28,678) Contracted services 78,030 78,030 ‐ 312,120 (234,090) 25.00% 4,237,083 (4,159,053) Net investment earnings 346,749 102,499 244,250 1,230,000 (883,251) 28.19% 108,087 238,662 Rental income 17,037 17,625 (588) 175,112 (158,075) 9.73% 16,119 918 Permit / Plan review 213,766 208,200 5,566 2,498,400 (2,284,634) 8.56% 141,910 71,856 Reimbursements 44,031 75,833 (31,802) 1,122,632 (1,078,601) 3.92% 182,950 (138,919) Dispatch fees 36,011 36,011 ‐ 115,769 (79,758) 31.11% 33,285 2,726 Miscellaneous 55,055 61,166 (6,111) 650,259 (595,204) 8.47% 49,586 5,469 Total Revenues 4,910,884 4,430,142 480,742 145,694,877 (140,783,993) 3.37% 5,664,852 (753,968)

Expenditures % Used Salaries 5,062,538 4,965,320 (97,218) 73,769,775 68,707,237 6.86% 4,735,112 (327,426) Overtime ‐ minimum staffing 209,508 297,964 88,456 4,287,575 4,078,067 4.89% 182,461 (27,047) Overtime ‐ other 164,068 244,881 80,813 3,465,188 3,301,120 4.73% 146,569 (17,499) Benefits 3,074,651 3,188,222 113,571 28,634,279 25,559,628 10.74% 3,621,527 546,876 Supplies 160,092 181,015 20,923 2,119,149 1,959,057 7.55% 125,936 (34,156) Equipment 333,314 528,345 195,031 3,459,546 3,126,232 9.63% 368,986 35,672 Books and publications 3,843 9,560 5,717 53,168 49,325 7.23% 6,363 2,520 Memberships and certifications 39,076 72,828 33,752 341,749 302,673 11.43% 33,004 (6,072) Advertising 1,091 2,072 981 20,225 19,134 5.39% ‐ (1,091) Awards and recognition 13,610 19,499 5,889 223,261 209,651 6.10% 19,989 6,379 Uniforms 83,967 131,942 47,975 1,906,215 1,822,248 4.40% 115,393 31,426 Software maintenance 126,133 199,195 73,062 2,354,938 2,228,805 5.36% 88,152 (37,981) Hardware maintenance 28,271 37,584 9,313 451,000 422,729 6.27% 30,333 2,062 Utilities 99,452 131,445 31,993 1,395,427 1,295,975 7.13% 141,409 41,957 Fuel 39,401 46,451 7,050 556,950 517,549 7.07% 21,291 (18,110) Fleet supplies 52,512 54,167 1,655 650,000 597,488 8.08% 41,722 (10,790) Printing 346 1,639 1,293 19,080 18,734 1.81% 195 (151) Physicals and vaccinations ‐ 51,850 51,850 622,200 622,200 0.00% 27,018 27,018 Bank and credit card fees 15,052 15,417 365 185,000 169,948 8.14% 11,543 (3,509) Equipment lease ‐ 9,331 9,331 111,968 111,968 0.00% 5,066 5,066 Vehicle lease 18,610 18,056 (554) 216,678 198,068 8.59% 14,257 (4,353) Audit ‐ ‐ ‐ 60,000 60,000 0.00% ‐ ‐ Legal 27,390 21,583 (5,807) 259,000 231,610 10.58% 34,116 6,726 Professional services 236,011 438,474DRAFT 202,463 3,836,357 3,600,346 6.15% 296,078 60,067 Insurance 49,803 69,729 19,926 836,736 786,933 5.95% 53,843 4,040 Seminars, conferences and travel 61,299 120,467 59,168 1,222,420 1,161,121 5.01% 38,808 (22,491) Meeting expense 7,567 9,948 2,381 142,424 134,857 5.31% 7,970 403 Repairs and maintenance 74,718 150,068 75,350 1,386,256 1,311,538 5.39% 98,250 23,532 Outside rental 475 2,288 1,813 31,780 31,305 1.49% 604 129 Tuition assistance, EAP, and other programs 9,249 30,756 21,507 369,071 359,822 2.51% 23,471 14,222 Treasurer's fees 36,720 30,824 (5,896) 1,710,628 1,673,908 2.15% ‐ (36,720) Buildings and grounds ‐ 106,108 106,108 547,035 547,035 0.00% ‐ ‐ Contingency ‐ ‐ ‐ 57,722 57,722 0.00% ‐ ‐ Total Expenditures 10,028,767 11,187,028 1,158,261 135,302,800 125,274,033 7.41% 10,289,466 260,699

4 South Metro Fire Rescue FPD Schedule of Revenues, Expenditures and Changes in Fund Balance ‐ Budget to Actual General Fund For the period ending January 31, 2020

Actual YTD Budget YTD Variance Annual Budget Annual Variance PY Actual YTD Variance CY to PY

Excess of Revenues Over (Under) Expenditures (5,117,883) (6,756,886) 1,639,003 10,392,077 (15,509,960) (4,624,614) (493,269)

Other Financing Sources (Uses) Sale of Assets ‐ 12,917 (12,917) 155,000 (155,000) 0.00% ‐ ‐ Transfers to other funds (39,442) (715,157) 675,715 (11,713,229) 11,673,787 0.34% (1,472,014) 1,432,572 Total Other Financing Sources (Uses) (39,442) (702,240) 662,798 (11,558,229) 11,518,787 729,964 (769,406)

Net Change in Fund Balances (5,157,325) (7,459,126) 2,301,801 (1,166,152) (3,991,173) (3,894,650) (1,262,675)

Fund Balances ‐ Beginning of Year, Restated 51,369,105 51,887,499 (518,394) 51,887,499 (518,394)

Fund Balances ‐ End of Year $ 46,211,780 $ 44,428,373 $ 1,783,407 $ 50,721,347 $ (4,509,567)

DRAFT

5 South Metro Fire Rescue Schedule of Revenues, Expenditures and Changes in Fund Balance ‐ Budget to Actual Capital Projects Fund For the period ending January 31, 2020

Actual YTD Budget YTD Variance Annual Budget Annual Variance PY Actual YTD Variance CY to PY Revenues % Received Grant proceeds $ ‐ $ ‐ $ ‐ $ 297,621 $ (297,621) 0.00% $ ‐ $ ‐ Net investment earnings 466 833 (367) 10,000 (9,534) 4.66% 808 (342) Total Revenues 466 833 (367) 307,621 (307,155) 0.15% 808 (342)

Expenditures % Used Buildings and grounds 32,838 710,646 677,808 9,177,747 9,144,909 0.36% 17,234 (15,604) Vehicles and apparatus ‐ ‐ ‐ 2,778,971 2,778,971 0.00% 1,453,203 1,453,203 Equipment 7,070 5,344 (1,726) 64,132 57,062 11.02% 5,585 (1,485) Total Expenditures 39,908 715,990 676,082 12,020,850 11,980,942 0.33% 1,476,022 1,436,114

Excess of Revenues Over (Under) Expenditures (39,442) (715,157) 675,715 (11,713,229) 11,673,787 (1,475,214) 1,435,772

Other Financing Sources (Uses) Transfers from other funds 39,442 715,157 (675,715) 11,713,229 (11,673,787) 1,475,214 (1,435,772) Total Other Financing Sources (Uses) 39,442 715,157 (675,715) 11,713,229 (11,673,787) 1,475,214 (1,435,772)

Net Change in Fund Balances ‐ ‐ ‐ ‐ ‐ ‐ ‐

Fund Balances ‐ Beginning of Year ‐ ‐ ‐ ‐ ‐

Fund Balances ‐ End of Year $ ‐ $ ‐ $ ‐ $ ‐ $ ‐

DRAFT

6 South Metro Fire Rescue Schedule of Revenues, Expenditures and Changes in Fund Balance ‐ Budget to Actual Building Rental Fund For the period ending January 31, 2020

Actual YTD Budget YTD Variance Annual Budget Annual Variance PY Actual YTD Variance CY to PY Revenues % Received Rental income $ 61,576 $ 61,567 $ 9 $ 741,464 $ (679,888) 8.30% $ 68,098 $ (6,522) Net investment earnings 3,654 2,500 1,154 30,000 (26,346) 12.18% 3,478 176 Total Revenues 65,230 64,067 1,163 771,464 (706,234) 8.46% 71,576 (6,346)

Expenditures % Used Supplies 439 2,418 1,979 29,021 28,582 1.51% 2,704 2,265 Utilities 21,720 24,534 2,814 254,406 232,686 8.54% 26,393 4,673 Professional services 1,750 1,750 ‐ 5,250 3,500 33.33% ‐ (1,750) Routine maintenance 4,705 12,150 7,445 145,807 141,102 3.23% 8,440 3,735 Outside services 7,698 8,346 648 100,156 92,458 7.69% 7,703 5 Outside repairs 2,556 25,082 22,526 125,500 122,944 2.04% 4,141 1,585 Equipment ‐ 8,093 8,093 97,141 97,141 0.00% ‐ ‐ Building and grounds ‐ 20,914 20,914 265,175 265,175 0.00% ‐ ‐ Total Expenditures 38,868 103,287 64,419 1,022,456 983,588 3.80% 49,381 10,513

Net Change in Fund Balances 26,362 (39,220) 65,582 (250,992) 277,354 22,195 4,167

Fund Balances ‐ Beginning of Year 2,433,903 2,426,107 7,796 2,426,107 7,796

Fund Balances ‐ End of Year $ 2,460,265 $ 2,386,887 $ 73,378 $ 2,175,115 $ 285,150

DRAFT

7 South Metro Fire Rescue Schedule of Property Tax Collections Arapahoe, Douglas, and Jefferson Counties 2020

Property Taxes Specific Percent 2019 Percent Month Interest Treasurer's Fee 2020 Total Current Year PY Adj TIF Ownership Collected Collections Collected January 2,476,033 3,252 (30,907) (63) 804,626 (36,727) 3,216,214 2.64% 2,205,178 2.12% February ‐ ‐ ‐ ‐ ‐ ‐ ‐ 34,290,868 35.02% March ‐ ‐ ‐ ‐ ‐ ‐ ‐ 7,195,465 41.92% April ‐ ‐ ‐ ‐ ‐ ‐ ‐ 17,841,544 59.04% May ‐ ‐ ‐ ‐ ‐ ‐ ‐ 9,108,920 67.78% June ‐ ‐ ‐ ‐ ‐ ‐ ‐ 27,101,010 93.79% July ‐ ‐ ‐ ‐ ‐ ‐ ‐ 1,692,860 95.41% August ‐ ‐ ‐ ‐ ‐ ‐ ‐ 1,143,973 96.51% September ‐ ‐ ‐ ‐ ‐ ‐ ‐ 848,623 97.32% October ‐ ‐ ‐ ‐ ‐ ‐ ‐ 845,132 98.14% November ‐ ‐ ‐ ‐ ‐ ‐ ‐ 1,196,099 99.28% December ‐ ‐ ‐ ‐ ‐ ‐ ‐ 747,383 100.00% Total 2,476,033 3,252 (30,907) (63) 804,626 (36,727) 3,216,214 104,217,056 sum of all Property Tax sub categories = 2,448,378 Budget 114,793,222 ‐ (751,329) 30,000 9,693,562 (1,710,628) 122,054,827

South Metro Fire Rescue Schedule of TIF Diverted By County 2020 Arapahoe Douglas 2019 Total Month County County TIF

January (17) (30,890) (30,907) February ‐ ‐ ‐ March ‐ ‐ ‐ April ‐ ‐ ‐ May ‐ ‐ ‐ DRAFT June ‐ ‐ ‐ July ‐ ‐ ‐ August ‐ ‐ ‐ September ‐ ‐ ‐ October ‐ ‐ ‐ November ‐ ‐ ‐ December ‐ ‐ ‐ Total (17) (30,890) (30,907)

8 South Metro Fire Rescue Capital Details 1/31/2020

Building and Grounds ‐ Capital Projects Fund Station 20 $ 25,538 HQ Carport 7,300 Total Building and Grounds 32,838

Total Capital Purchases $ 32,838

DRAFT

9 Schedule of Revenues, Expenditures and Changes in Fund Balance – Budget to Actual (Page 4 – 9)

Column Definitions:

Column Definition Actual Year to Date (YTD) actuals amounts as of the date on the statement. YTD Budget Column which displays the budgeted amounts through the date on the statement. YTD Variance Actual column subtracted by the YTD Budget column. This compares actual expenditures with their budgeted amounts through the date on the statement rather than the entire fiscal year. Annual Budget Budgeted amounts for the entire fiscal year. Annual Variance Actual column subtracted by Annual Budget column. This shows how much budget remains to be received or used in the fiscal year. % Received/Used Actual column divided by Annual Budget column. This shows what percent of budgeted annual revenues or expenses have been received or used for the fiscal year. Prior Year (PY) This column displays the prior year (2018) year to date actual amounts for SMFR Actual YTD FPD only (Cunningham amounts are not included) Variance Current Actual column subtracted by the PY Actual YTD column. This compares the Year (CY) to Prior increase or decrease in current year values with those of the prior year. Year (PY)

DRAFT

10 South Metro Fire Rescue Quarterly Performance — Fourth Quarter 2019 * 2019 data includes the unification with Littleton Fire, 2018 data includes the unification with Cunningham Fire CALLS FOR SERVICE (In District) Calls by Category 2015 2016 2017 2018 2019 Q4 Examples Alarms 2,275 2,156 2,145 2,732 4,321 Fire Alarm Activation (no fire) EMS 10,289 10,992 11,296 14,802 26,903 Medical Problem, Injury Vehicle Crash Fires 303 370 383 483 669 Structure, Wildfire, Vehicle Other 1,153 1,271 1,442 1,689 2,662 Cancelled Enroute, Explosion, Standby Public Assist 2,610 2,893 3,245 4,053 6,728 Smoke Investigation, Water Leak, Lock-Out, Police Matter Special Ops 132 100 118 161 268 Structure Collapse, Hazmat Release, Water Rescue Total Calls 16,762 17,782 18,629 23,920 41,551 Aid Given 1,873 1,053 1,424 2,412 1,453 Aid Received 1,466 1,175 1,232 1,680 1,358 *Aid Received is based on outside units dispatched and responding

Alarm Calls (In District) EMS Calls (In District)

500 3000 400 2500 2015 2000 2015 300 2016 1500 2016 200 1000 2017 2017 100 500 2018 2018 0 0 2019 Q4 2019 Q4

Fire Calls (In District) Other Calls (In District)

80 300 70 250 60 2015 2015 50 200 40 2016 150 2016 30 100 20 2017 2017 10 50 2018 2018 0 0 2019 Q4 2019 Q4

Public Assist Calls (In District) Special Ops Calls (In District)

700 40 600 35 500 2015 30 2015 400 25 2016 20 300 2016 15 200 2017 10 2017 100 5 2018 2018 0 0 2019 Q4 2019 Q4

* Incident Type categories were updated in 2015, resulting in lower Special Ops counts and higher Public Assist counts.

Quarter 4, Fiscal Year 2019 1 January 1, 2019 — December 31, 2019 South Metro Fire Rescue Quarterly Performance — Fourth Quarter 2019 * 2019 data includes the unification with Littleton Fire, 2018 data includes the unification with Cunningham Fire

2019 Q4 Emergent Responses by Station District In District Incidents with Any First Arriving Unit (i.e. Includes Aid Units) Turnout Travel Total Response Number of Calls by Incident Type Station 90th 90th 90th Public Special District Percentile % Met Goal Percentile % Met Goal Percentile % Met Goal Alarms EMS Fire Other Assist Ops Total 11 01:39 83 06:08 79 07:54 89 144 1,643 22 59 196 10 2,074 12 01:44 80 05:43 83 07:29 91 199 1,423 32 60 122 4 1,840 13 02:11 70 06:26 75 08:52 81 117 1,069 21 109 129 6 1,451 14 01:41 82 05:17 89 07:04 94 71 781 14 26 111 3 1,006 15 01:44 77 05:37 85 07:26 91 107 887 23 60 138 5 1,220 16 01:41 83 06:49 61 08:39 81 92 1,238 16 49 90 5 1,490 17 01:44 80 06:41 74 08:28 84 206 1,389 30 74 183 13 1,895 18 01:37 86 06:53 67 08:46 80 163 1,319 24 75 160 9 1,750 19 03:33 75 08:31 64 10:33 71 39 305 10 52 47 5 458 21 01:48 75 05:32 86 07:28 92 222 1,514 39 97 188 5 2,065 22 01:45 79 06:12 86 08:02 92 72 529 13 21 64 0 699 23 01:45 76 06:51 78 08:45 85 153 1,009 27 44 125 3 1,361 31 01:50 74 05:50 86 07:45 91 125 834 17 54 131 8 1,169 32 01:56 71 05:17 90 07:05 95 188 1,089 23 68 159 7 1,534 33 01:51 72 05:52 83 07:50 89 154 1,197 23 50 158 12 1,594 34 01:50 76 05:35 88 07:30 92 254 1,517 28 76 238 10 2,123 35 01:57 66 06:04 81 08:00 89 206 1,086 18 80 120 50 1,560 36 01:57 67 07:13 92 09:25 92 41 471 18 37 61 1 629 37 01:48 76 06:07 87 07:51 94 58 424 6 41 50 2 581 38 01:59 55 07:15 85 09:00 90 80 203 6 42 54 3 388 39 02:05 55 08:44 68 10:44 75 49 130 3 31 46 2 261 40 01:56 69 10:15 95 12:39 95 21 170 9 13 24 2 239 41 01:53 69 05:49 85 07:49 90 137 1,083 30 41 166 3 1,460 42 01:50 69 05:42 91 07:39 94 120 944 34 45 113 5 1,261 43 02:11 64 07:38 87 10:23 91 29 159 8 7 33 3 239 44 01:56 70 06:12 89 08:16 91 150 1,072 32 48 136 3 1,441 45 01:54 68 05:55 84 07:54 90 167 1,075 28 56 186 8 1,520 46 01:54 69 06:57 77 09:15 83 55 373 14 29 68 4 543 47 01:52 68 08:31 89 10:11 92 17 121 6 8 17 1 170 Total 01:507506:178208:1389 3,436 25,054 574 1,4523,313 192 34,021 *The “90th percentile” times represent how we perform 90% of the time, this also includes outside agencies responding into the SMFR district.

2019 Q4 Total Response Time Compliance, Any First On Scene Unit 100 90 94 92 92 95 92 92 94 95 94 92 80 89 91 91 91 89 89 90 90 91 91 90 84 85 81 81 80 83 70 75 60 71 50 40 30 Percent Met Goal Met Percent 20 10 0 11 12 13 14 15 16 17 18 19 21 22 23 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 Station District

Quarter 4, Fiscal Year 2019 2 January 1, 2019 — December 31, 2019 South Metro Fire Rescue Quarterly Performance — Fourth Quarter 2019 * 2019 data includes the unification with Littleton Fire, 2018 data includes the unification with Cunningham Fire

2019 Q4 Emergent Responses by Station District In District Incidents with First Arriving SMFR Units Only Turnout Travel Total Response Number of Calls by Incident Type Station 90th 90th 90th Public Special District Percentile % Met Goal Percentile % Met Goal Percentile % Met Goal Alarms EMS Fire Other Assist Ops Total 11 01:38 83 06:07 79 07:53 89 144 1,640 22 57 196 10 2,069 12 01:44 80 05:43 83 07:29 91 199 1,423 32 60 122 4 1,840 13 01:50 76 06:26 74 08:21 84 114 1,013 20 55 126 6 1,334 14 01:41 82 05:17 89 07:04 94 71 780 14 26 111 3 1,005 15 01:44 77 05:37 85 07:26 91 107 887 23 60 138 5 1,220 16 01:40 83 06:49 61 08:39 81 92 1,237 16 49 89 5 1,488 17 01:44 80 06:41 74 08:28 84 206 1,389 30 74 183 13 1,895 18 01:37 86 06:53 67 08:46 80 163 1,318 24 75 160 9 1,749 19 01:36 87 08:41 59 10:39 73 39 271 8 36 39 5 398 21 01:47 76 05:32 86 07:28 92 216 1,508 39 94 188 5 2,050 22 01:45 79 06:12 86 08:02 92 72 529 13 21 64 0 699 23 01:45 76 06:51 78 08:43 85 153 1,007 27 44 125 3 1,359 31 01:50 74 05:51 86 07:45 91 125 833 17 54 131 8 1,168 32 01:56 71 05:16 90 07:05 95 188 1,085 23 68 159 7 1,530 33 01:51 72 05:52 83 07:50 89 154 1,195 23 49 158 12 1,591 34 01:50 76 05:35 88 07:30 92 254 1,516 28 76 238 10 2,122 35 01:57 66 06:04 81 08:00 89 206 1,081 18 80 120 50 1,555 36 01:57 67 07:13 92 09:24 93 41 471 17 37 61 1 628 37 01:48 76 06:06 87 07:49 94 58 423 6 41 50 2 580 38 01:59 55 07:15 85 09:00 90 80 202 6 42 54 3 387 39 02:04 56 08:44 68 10:44 75 49 128 3 29 46 2 257 40 01:56 70 10:15 95 12:39 95 21 169 8 13 24 2 237 41 01:53 69 05:49 85 07:49 90 137 1,083 30 41 166 3 1,460 42 01:50 69 05:42 91 07:38 94 120 937 34 44 113 5 1,253 43 01:54 69 07:29 87 09:30 91 27 148 7 5 33 3 223 44 01:56 70 06:12 89 08:16 91 150 1,071 32 48 136 3 1,440 45 01:54 68 05:55 84 07:54 90 166 1,073 28 56 186 8 1,517 46 01:47 72 06:58 76 09:01 83 54 354 14 23 66 4 515 47 01:50 68 08:31 89 10:11 92 17 119 6 7 17 1 167 Total 01:497506:178208:1089 3,423 24,890 568 1,3643,299 192 33,736 *The “90th percentile” times represent how we perform 90% of the time, includes only incidents where a SMFR unit arrived on scene first.

2019 Q4 Total Response Time Compliance, SMFR First On Scene 100 90 94 92 92 95 92 93 94 95 94 92 80 89 91 91 91 89 89 90 90 91 91 90 84 84 85 83 70 81 80 73 75 60 50 40 30 Percent Met Goal Met Percent 20 10 0 11 12 13 14 15 16 17 18 19 21 22 23 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 Station District

Quarter 4, Fiscal Year 2019 3 January 1, 2019 — December 31, 2019 South Metro Fire Rescue Quarterly Performance — Fourth Quarter 2019 * 2019 data includes the unification with Littleton Fire, 2018 data includes the unification with Cunningham Fire RESPONSE TIME COMPLIANCE (In District, Emergent) 2015 2016 2017 2018 2019 Q4 1st Unit on Scene 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal Dispatch (1:00 @ 90%) 0:50 96% 0:48 97% 0:49 96% 0:51 96% 0:48 98% Turnout (1:30 @ 90%) 1:56 67% 1:56 66% 1:58 65% 1:54 69% 1:50 75% Travel - Urban (5:12 @ 90%) 5:34 86% 5:31 86% 5:27 87% 5:41 85% 6:02 80% Travel - Suburban (6:30 @ 90%) 6:37 89% 6:49 88% 6:25 90% 6:36 89% 6:41 88% Travel - Rural (13:00 @ 90%) 7:57 99% 8:19 98% 8:21 98% 8:30 98% 9:09 97% Total Response Time (90%) 8:14 91% 8:13 91% 8:03 92% 8:14 90% 8:13 89%

2nd Unit on Scene 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal Turnout (1:30 @ 90%) 1:58 66% 1:56 67% 2:00 65% 1:55 70% 1:53 74% Travel - Urban (10:24 @ 90%) 7:45 95% 7:48 95% 7:35 95% 7:59 95% 8:13 95% Travel - Suburban (10:24 @ 90%) 9:10 93% 9:34 92% 9:39 92% 9:16 93% 9:03 94% Travel - Rural (18:12 @ 90%) 10:46 98% 10:50 98% 11:21 97% 11:17 99% 12:08 98% Total Response Time (90%) 10:44 97% 10:41 97% 10:47 97% 10:52 97% 10:44 97% First On Scene by Population Density (In District, Emergent) 2019 Q4 Dispatch Turnout Travel Total In District Calls 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal Urban 27,761 00:47 98% 1:48 76% 6:02 80% 7:55 85% Suburban 4,995 00:47 97% 1:56 67% 6:41 88% 8:43 86% Rural 1,559 00:50 96% 1:55 68% 9:10 97% 11:12 90% Overall 34,315 00:48 98% 1:50 74% 6:17 82% 8:13 85% FIRE EXPERIENCE (In District) In District Fire Activity 2015 2016 2017 2018 2019 Q4 Structure Fires (NFIRS 111-124) 115 105 106 161 277 Fires Contained to Room of Origin 102 99 89 137 242 % Fires Contained to Room of Origin 86% 89% 94% 85% 87% Sprinkler Head Activations 6 4 2 9 12 Total P & C Pre-Incident Value $45,507,869 $17,110,680 $17,324,166 $157,650,472 $376,633,627 Total P & C Loss $3,698,130 $678,680 $787,897 $10,527,076 $9,680,155 Total Assessed P & C Value Saved$41,809,739 $16,432,000 $16,536,269 $147,123,396 $366,953,472 Wildland Fires (NFIRS 140-143, 170-173) 50 78 85 79 57 EMS EXPERIENCE (In District) In District EMS Activity 2015 2016 2017 2018 2019 Q4 Total Transports by SMFR 6,602 7,110 7,350 9,730 18,591 Non-Emergent Transports by SMFR 6,036 6,410 6,551 8,876 16,665 Emergent Transports by SMFR 566 700 799 854 1,926 % Emergent Transport Trips 9% 10% 11% 9% 10% Transports by Auto Aid Agency 373 232 284 269 269 Transports by Private Ambulance 79 128 125 179 159 ARM Car Responses (includes all calls dispatched) 651 647 496 599 450

*Private ambulance transports include air medical transport

Quarter 4, Fiscal Year 2019 4 January 1, 2019 — December 31, 2019 South Metro Fire Rescue Quarterly Performance — Fourth Quarter 2019 * 2019 data includes the unification with Littleton Fire, 2018 data includes the unification with Cunningham Fire

Incidents by Category - 2019 Q4 Special Ops Subcategory - 2019 Q4

Special Ops Rescue 1% Alarms 6% 10% Hazmat 22% Wildland 29% Public Assist 16%

Other EMS Dive 6% 65% 14%

Fires ARFF 2% 29%

2019 Q4 - In District Responses Left bar shows All Responses, Right bar shows Emergent Responses 2,700 2,600 2,500 2,400 2,300 2,567 2,550

2,200 2,491 2,100 2,000 2,225 1,900 2,214 2,123 2,105

1,800 2,074 1,700 2,065 1,941 1,906 1,895

1,600 1,878 1,861 1,840 1,814

1,500 1,781 1,750 1,734 1,705

1,400 1,676

1,300 1,594 1,560 1,553 1,534 1,523 1,520 1,511 1,200 1,490 1,460 1,451 1,100 1,441 1,361

1,000 1,281 1,261 1,220

900 1,169 800

700 1,006 861 600 837 705 699

500 689

400 629 581 552 300 543 472 458

200 388 320 261 297 239 297 239 205 100 170 0 11 12 13 14 15 16 17 18 19 21 22 23 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 Station District

2019 Aid Given and Received

Aid Given - 2019 Q4 Aid Received - 2019 Q4 Aurora: 198 Aurora: 244 198 244 Bennett: 25 Bennett: 0 25 0 Castle Rock: 109 109 58 Castle Rock: 58 465 2 Denver: 450 Denver: 2 594 Non-Fire Agency: 0 Non-Fire Agency: 243 243

Other: 75 Other Fire Agency: 214 450 West Douglas: 131 131 West Douglas: 3 3 214 75 0 West Metro: 465 West Metro: 594

Quarter 4, Fiscal Year 2019 5 January 1, 2019 — December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Total Responses Incident Type Examples Public Special Alarms: Fire Alarm Activation (no fire) Alarms EMS Fire Other Assist Ops Total EMS: Medical Problem, Injury Vehicle Crash 2015 2,325 11,458 382 1,766 2,724 144 18,799 In District 2,275 10,289 303 1,153 2,610 132 16,762 Fires: Structure, Wildfire, Vehicle Out of District 50 1,169 79 613 114 12 2,037 Other: Cancelled Enroute, Explosion, Standby

2016 2,187 11,552 443 1,751 2,969 105 19,007 Public Assist: Smoke Investigation, Water Leak, Lock- In District 2,156 10,992 370 1,271 2,893 100 17,782 Out, Police Matter Out of District 31 560 73 480 75 5 1,224 Special Ops: Structure Collapse, Hazmat Release, 2017 2,179 12,139 462 1,995 3,327 131 20,233 Water Rescue

In District 2,145 11,296 383 1,442 3,245 118 18,629 Data includes both emergent and non-emergent Out of District 34 843 75 553 82 13 1,600 responses. 2018 2,837 16,375 587 2,324 4,274 170 26,567 In District 2,732 14,802 483 1,689 4,053 161 23,920 Out of District 105 1,573 104 635 221 9 2,647 2019 4,355 27,810 713 3,079 6,798 271 43,026 In District 4,321 26,903 669 2,662 6,728 268 41,551 Out of District 34 907 44 417 70 3 1,475 Grand Total 13,883 79,334 2,587 10,915 20,092 821 127,632

2019 Incidents

2019 Annual Response Report 1 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

In District Calls by Station District

2019 In District Responses 3,000 Left bar shows All Responses, Right bar shows Emergent Responses

2,500

2,000

1,500

1,000

500

0 11 12 13 14 15 16 17 18 19 21 22 23 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

Station District Response Numbers include all calls within the SMFR District. Calls include Emergent and Non-Emergent responses, including cancelled incidents.

In District Calls by Population Density

Total Responses (In District)

1,818 1,311 Rural 1,126 1,017 1,064 2019 6,084 5,377 2018 Suburban 5,165 4,851 2017 4,525 2016 33,649 2015 17,232 Urban 12,339 11,914 11,173

0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000

Response Numbers include all calls within the SMFR District. Calls include Emergent and Non-Emergent responses, including cancelled incidents.

2019 Annual Response Report 2 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts) FIRE EXPERIENCE (In District) In District Fire Activity 2015 2016 2017 2018 2019 Structure Fires (NFIRS 111-124) 115 105 106 161 277 Fires Contained to Room of Origin 102 99 89 137 242 % Fires Contained to Room of Origin 86% 89% 94% 85% 87% Sprinkler Head Activations 6 4 2 9 12 Total P & C Pre-Incident Value $45,507,869 $17,110,680 $17,324,166 $157,650,472 $376,633,627 Total P & C Loss $3,698,130 $678,680 $787,897 $10,527,076 $9,680,155 Total Assessed P & C Value Saved $41,809,739 $16,432,000 $16,536,269 $147,123,396 $366,953,472 Wildland Fires (NFIRS 140-143, 170-173) 50 78 85 79 57 EMS EXPERIENCE (In District) In District EMS Activity 20152016201720182019 Total Transports by SMFR 6,6027,1107,3509,73018,591 Non-Emergent Transports by SMFR6,0366,4106,5518,87616,665 Emergent Transports by SMFR 566700799854 1,926 % Emergent Transport Trips 9%10%11%9%10% Transports by Auto Aid Agency 373232284269269 Transports by Private Ambulance 79128125179159 ARM Car Responses (includes all calls dispatched) 651647496599450 Call Type Distribution—All Calls (In District, Emergent and Non-Emergent)

268 2019 Special 161 Special 118 Ops Ops 100 132 1% Alarms 10% 6,728 Public 4,053 Public 3,245 Assist Assist 2,893 2,610 16%

2,662 EMS 1,689 Other 65% Other 1,442 6% 1,271 2019 1,153 Fires 2018 2% 669 483 2017 Fires 383 370 2016 303 2015 - 2019 Special 26,903 2015 14,802 Ops EMS 11,296 3% Alarms 10,992 11% 10,289 Public 4,321 Assist 2,732 Alarms 2,145 16% 2,156 2,273 Other EMS 7% 63% 0 5,000 10,000 15,000 20,000 25,000 30,000 Number of Incidents Fires 2%

Response Numbers include all calls within the SMFR District. Calls include Emergent and Non-Emergent responses, including cancelled incidents. Incident Type categories were changed in 2015, resulting in lower Special Ops and higher Public Assist counts. 2019 Annual Response Report 3 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Response Time Compliance

RESPONSE TIME COMPLIANCE (In District, Emergent) 2015 2016 2017 2018 2019

90th % Met 90th % Met 90th % Met 90th % Met 90th % Met 1st Unit on Scene PCTL Goal PCTL Goal PCTL Goal PCTL Goal PCTL Goal Dispatch (1:00 @ 90%) 0:50 96% 0:48 97% 0:49 96% 0:51 96% 0:48 98%

Turnout (1:30 @ 90%) 1:56 67% 1:56 66% 1:58 65% 1:54 69% 1:50 75% Travel - Urban (5:12 @ 90%) 5:34 86% 5:31 86% 5:27 87% 5:41 85% 6:02 80% Travel - Suburban (6:30 @ 90%) 6:37 89% 6:49 88% 6:25 90% 6:36 89% 6:41 88%

Travel - Rural (13:00 @ 90%) 7:57 99% 8:19 98% 8:21 98% 8:30 98% 9:09 97% Total Response Time (90%) 8:14 91% 8:13 91% 8:03 92% 8:14 90% 8:13 89%

2nd Unit on Scene 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal 90th PCTL % Met Goal Turnout (1:30 @ 90%)1:58 66% 1:56 67% 2:00 65% 1:55 70% 1:53 74% Travel - Urban (10:24 @ 90%)7:45 95% 7:48 95% 7:35 95% 7:59 95% 8:13 95% Travel - Suburban (10:24 @ 90%)9:10 93% 9:34 92% 9:39 92% 9:16 93% 9:03 94% Travel - Rural (18:12 @ 90%)10:46 98% 10:50 98% 11:21 97% 11:17 99% 12:08 98% Total Response Time (90%)10:44 97% 10:41 97% 10:47 97% 10:52 97% 10:44 97% Values are based on the first arriving unit, responding Emergent, within the SMFR district. 90th PCTL represents how we perform 90% of the time. % Met Goal represents how often we meet our goal as established in the parenthesis in the left most column.

Total Response Time—First Unit On Scene Total Response Time - First Unit On Scene (In District, Emergent) 2015 2016 2017 2018 2019 90th % Met 90th % Met 90th % Met 90th % Met 90th % Met Count PCTL Goal Count PCTL Goal Count PCTL Goal Count PCTL Goal Count PCTL Goal OVERALL 13,068 08:14 91 13,765 08:13 91 14,225 08:03 92 18,731 08:14 90 33,053 08:13 89 Urban (Goal 7:42) 8,791 07:36 90 9,262 07:36 90 9,420 07:30 91 13,538 07:45 89 26,872 07:55 88 Alarms 1,246 08:19 84 1,159 08:26 84 1,155 08:07 85 1,588 08:22 83 2,748 08:34 80 EMS 6,435 07:19 92 6,892 07:20 92 6,932 07:17 93 9,942 07:27 91 20,572 07:38 90 Fire 135 08:17 82 155 08:42 83 168 07:50 88 266 08:51 83 422 08:24 83 Other 118 09:22 81 108 11:20 75 127 10:10 79 232 10:25 68 347 10:43 67 Public Assist 790 08:03 86 879 07:59 88 960 07:45 89 1,424 08:06 87 2,629 08:36 82 Special Ops 67 08:21 86 69 07:52 88 78 08:15 85 86 09:04 77 154 08:55 75 Suburban (Goal 9:00) 3,439 08:45 91 3,741 08:52 90 3,937 08:34 92 4,163 08:41 91 4,732 08:43 91 Alarms 476 09:30 86 480 09:38 86 471 09:24 86 543 09:23 88 568 09:50 87 EMS 2,365 08:16 94 2,567 08:30 92 2,750 08:11 94 2,930 08:08 94 3,419 08:10 94 Fire 77 09:27 85 100 10:03 82 93 08:50 91 92 09:20 86 91 09:35 84 Other 173 09:38 83 202 09:22 88 214 09:30 89 129 10:47 75 96 10:29 73 Public Assist 334 09:49 85 382 09:49 85 395 09:14 88 451 09:41 84 527 09:58 84 Special Ops 14 12:12 71 10 08:36 100 14 16:08 78 18 12:42 72 31 10:35 77 Rural (Goal 15:30) 838 10:41 98 762 10:42 98 868 10:43 98 1,030 10:48 98 1,449 11:12 97 Alarms 59 10:02 100 61 11:10 96 63 11:11 100 71 10:33 100 120 12:00 98 EMS 573 10:10 99 509 10:10 99 623 10:09 99 745 10:27 99 1,065 10:56 98 Fire 47 11:33 97 53 14:08 96 54 12:12 98 71 11:58 97 61 12:02 95 Other 46 13:36 93 36 12:17 94 42 13:27 90 29 16:15 89 38 13:53 94 Public Assist 108 11:30 98 101 11:12 97 86 11:54 97 107 11:12 99 158 11:56 96 Special Ops 5 08:19 100 2 07:43 100 0 00:00 - 7 12:14 100 7 11:19 100 Values are based on the first arriving unit, responding Emergent, within the SMFR district. 90th PCTL represents how we perform 90% of the time. % Met Goal represents how often we meet our goal as identified in the chart above. Incident Type categories were changed in 2015, resulting in lower Special Ops and higher Public Assist counts. 2019 Annual Response Report 4 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

2019 - Total Number of Emergent Responses (In District) 2,500

2,000 2,123 2,074 2,065 1,895 1,840

1,500 1,750 1,594 1,560 1,534 1,520 1,490 1,460 1,451 1,441 1,361

1,000 1,261 1,220 1,169 1,006

500 699 629 Number of Emergent ResponsesEmergent of Number 581 543 458 170 388 261 239 239 0 11 12 13 14 15 16 17 18 19 21 22 23 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 Station District

2019 - Response Time Met Goal (In District) 100

90 95 95 94 94 94 92 92 92 92 92 91 91 91 91 91 90 90 90 89 89 89

80 85 84 83 81 81 80

70 75 71 60

50

40 Percent Met Goal MetPercent 30

20

10

0 11 12 13 14 15 16 17 18 19 21 22 23 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 Station District

2019 Annual Response Report 5 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Special Teams Total Response Time - Special Ops - First Unit On Scene (In District, Emergent) 2015 2016 2017 2018 2019

90th % Met 90th % Met 90th % Met 90th % Met 90th % Met Count PCTL Goal Count PCTL Goal Count PCTL Goal Count PCTL Goal Count PCTL Goal OVERALL 136 09:08 86 150 10:22 85 167 08:53 87 183 10:56 78 244 10:11 75 Urban (Goal 7:42) 82 08:21 85 91 08:35 82 108 08:04 86 118 09:21 75 184 09:37 72 ARFF 22 07:29 95 31 07:51 87 38 08:23 84 38 08:16 78 48 08:39 70 Dive 4 09:49 50 4 06:39 100 1 07:38 100 4 09:15 75 13 06:49 100 Hazmat 39 08:41 84 31 08:16 87 38 08:04 86 41 09:04 78 83 09:49 71 Rescue 2 06:42 100 3 05:27 100 1 05:05 100 3 07:46 66 10 05:57 100 Wildland 15 10:55 80 22 11:30 63 30 07:44 86 32 11:24 68 30 11:12 60 Suburban (Goal 9:00) 30 09:49 80 30 09:37 83 35 10:15 82 32 12:31 68 41 10:11 75 ARFF 1 07:20 100 0 ------Dive 1 13:11 0 1 04:27 100 3 19:11 33 2 09:34 50 4 13:36 75 Hazmat 11 09:39 72 9 08:40 100 11 08:20 90 15 12:42 73 23 10:35 73 Rescue 1 05:45 100 0 - - - - - 1 08:16 100 4 08:10 100 Wildland 16 09:49 87 20 09:55 75 21 09:35 85 14 12:31 64 10 10:01 70 Rural (Goal 15:30) 24 11:21 100 29 14:51 96 24 12:32 100 33 11:58 96 19 12:02 94 ARFF ------Dive 101:52 100 107:43 100 ---212:14 100 411:19 100 Hazmat 408:19 100 104:53 100 ---510:22 100 309:39 100 Rescue ------Wildland 19 11:29 10027 14:51 9624 12:32 10026 11:58 9612 12:02 91

 Data is based on the Sub Category Incident Types. Note: A Special Teams unit may or may not have been on scene. Incident Type categories were changed in 2015, resulting in lower Special Ops and higher Public Assist counts. Special Ops Unit Response Count All Special Teams Incidents Unit 2015 2016 2017 2018 2019 (In District) COLL34 1 6 0 0 0 COLL45 0 0 0 1 6 70 DCN17 0 0 0 0 14 DECON3 1 0 0 7 2 60 DIV16 0 0 0 0 22 DIVE31 0 1 14 17 29 50 DIVE33 23 7 0 0 0 FAN3 0 0 2 2 2 40 FOAM39 0 1 0 0 0 FOAM44 4 0 0 0 0 30 FOAM46 0 0 0 5 4 HM17 0 0 0 0 1 20 HM30 0 0 4 0 0 HM38 36 23 43 53 60 10 R34 51 72 72 111 116 R45 20 10 0 0 0 0 ARFF Dive Hazmat Rescue Wildland RED1 43 40 52 52 64 RED2 41 37 37 50 61 2015 26 7 20 2 38 RED3 0 38 19 47 62 2016 30 4 10 2 60 SWAT31 0 0 0 8 14 2017 38 2 19 1 59 SWAT32 0 0 0 2 0 TOTAL 220 235 243 355 457 2018 44 7 22 2 58 2019 49 24 36 9 49

 Data is based on Sub Category Types where a SMFR Special Teams Unit responded according to their Specialty. i.e. ARFF includes Red1, 2, & 3; Dive includes Dive16, 31, 33; HazMat includes HM38, 45, 46; Rescue includes R34, Coll45 Wildland includes all Brush Trucks and Engines. Incident Type categories were changed in 2015, resulting in lower Special Ops and higher Public Assist counts. 2019 Annual Response Report 6 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Unit Responses Suppression Unit Response Count Medic Unit Response Count Unit 2015 2016 2017 2018 2019 Unit 20152016201720182019 E11 0 0 0 0 2,444 ARM31 636623490590116 E12 0 0 0 0 24 ARM37 0000 325 E13 0 0 0 0 1,854 M11 00001,859 E14 0 0 0 0 1,958 M12 00001,761 E15 0 0 0 0 2,168 M13 00001,635 E16 0 0 0 0 2,000 M15 00001,967 E17 0 0 0 0 2347 M16 00001,862 E18 0 0 0 0 5 M17 00001,805 E19 0 0 0 0 713 M18 00001,661 E21 0 0 0 2106 2191 M21 0001,2231,251 E22 0 0 0 1,333 1,343 M211 0001,1501,257 E23 0 0 0 1,707 1,655 M23 0001,5761,573 E31 938 1338 1914 1744 1964 M31 947 1,3482,0382,3222,179 E32 8 0 0 0 2 M32 2,0382,1301,784 203 2,463 E33 1,882 2,031 2,053 2,644 2,549 M33 00 338 2,1950 E34 7 0 0 0 0 M34 1,7771,8262,0431,9462,388 E35 783 130 0 22 12 M35 923651 000 E36 847 827 815 889 934 M36 808889878812925 E37 0 140 0 0 0 M37 957501721997 1,113 E38 699 730 817 884 792 M38 0 142 000 E39 678 692 761 727 680 M39 03000 E40 259 247 245 362 441 M40 12123124 90 E41 1,587 1,639 1,658 1,672 1,864 M41 1,5201,5971,6001,5681,728 E42 1,504 1,560 1,537 1,698 1,844 M42 1,5311,8272,0082,2272,269 E43 388 439 388 396 388 M44 1,7161,7841,8651,9322,172 E44 1,833 1,919 2,029 2,145 2,172 M45 01000 E45 0 1 0 3 0 M46 786805837903898 E46 816 788 813 888 884 M47 02000 E47 397 373 397 401 408 TOTAL13,65114,25214,72619,65333,207 TW18 0 0 0 0 2,212 Brush Unit Response Count TW32 2,171 2,329 2,082 1,973 2,467 Unit 2015 2016 2017 2018 2019 TW34 2,078 2,133 2,424 2,596 2,741 BR17 0 0 0 0 11 TW35 1,587 2,117 2,018 2,033 1,966 BR18 0 0 0 0 13 BR19 0 0 0 0 19 TW45 1,760 1,870 2,085 2,007 2,084 BR21 0 0 0 7 10 TOTAL 20,222 21,303 22,036 28,230 45,106 BR22 0 0 0 24 16 Tender Unit Response Count BR33 0 0 5 18 16 BR34 0 0 0 2 0 Unit 2015 2016 2017 2018 2019 BR36 5 0 0 3 13 TN34 0 0 2 12 12 BR38 11 10 0 0 0 TN39 6 8 15 14 2 BR39 0 2 0 0 0 TN40 4 16 15 10 5 BR40 19 19 15 30 0 TN41 5 10 17 9 5 BR41 4 0 0 0 1 TN45 22 19 25 19 5 BR42 31 35 44 33 11 TN46 8 8 17 12 5 BR43 8 21 16 17 12 TOTAL 45 61 91 76 34 BR44 56 1 1 0 0 BR45 0 0 0 1 0 BR46 0 33 24 25 7 BR47 4 16 11 4 6 BRE36 0 50 17 24 0 BRE39 44 66 50 43 20 BRE40 0 0 0 0 17 BRE41 24 60 68 50 22 TOTAL 206 313 251 281 194

Response numbers include units that respond emergent and non-emergent to incidents, both in and out of district

2019 Annual Response Report 7 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Effective Response Force

Confirmed COMMERICAL Structure Fires Number of ERF Arrived ERF Total Response ERF 90th Met ERF Total % Met ERF Total Structure Fires On Scene Time Goal Percentile Response Time Goal Response Time Goal 2015 0 0 - - 0 - Urban 0 0 12:54 - 0 - Suburban 0 0 15:30 - 0 - Rural 0 0 20:42 - 0 - 2016 3 2 - - 0 0.00% Urban 3 2 12:54 14:17 0 0.00% Suburban 0 0 15:30 - 0 - Rural 0 0 20:42 - 0 - 2017 1 1 - 13:55 0 0.00% Urban 1 1 12:54 13:55 0 0.00% Suburban 0 0 15:30 - 0 - Rural 0 0 20:42 - 0 - 2018 2 1 - 19:08 0 0.00% Urban 2 1 12:54 19:08 0 0.00% Suburban 0 0 15:30 - 0 - Rural 0 0 20:42 - 0 - 2019 3 1 - 20:05 0 0.00% Urban 3 1 12:54 20:05 0 0.00% Suburban 0 0 15:30 - 0 - Rural 0 0 20:42 - 0 -

Note: Effective Response Force—Commercial Includes: 2 Engines, 2 Towers, 2 Medics, 1 Heavy Rescue, 1 Rapid Intervention Team (RIT), and 2 Battalion Chiefs. Data includes only those incidents that were dispatched as Confirmed Structure Fire

Confirmed RESIDENTIAL Structure Fires Number of ERF Arrived ERF Total Response ERF 90th Met ERF Total % Met ERF Total Structure Fires On Scene Time Goal Percentile Response Time Goal Response Time Goal 2015 7 4 - 19:11 3 75.00% Urban 4 2 12:54 19:11 1 50.00% Suburban 0 0 15:30 - 0 - Rural 3 2 20:42 13:22 2 100.00% 2016 7 4 - 18:37 4 100.00% Urban 4 2 12:54 14:20 0 0.00% Suburban 1 1 15:30 11:03 1 100.00% Rural 2 1 20:42 18:37 1 100.00% 2017 8 7 - 24:24 6 85.71% Urban 3 3 12:54 11:25 3 100.00% Suburban 2 2 15:30 24:24 1 50.00% Rural 3 2 20:42 15:48 2 100.00% 2018 10 4 - 2 50.00% Urban 4 1 12:54 15:13 0 0.00% Suburban 5 3 15:30 25:03 2 66.67% Rural 1 0 20:42 - 0 - 2019 12 10 - 13:03 8 80.00% Urban 12 10 12:54 13:03 8 80.00% Suburban 0 0 15:30 - 0 - Rural 0 0 20:42 - 0 -

Note: Effective Response Force—Residential Includes: 2 Engines, 1 Tower, 2 Medics, 1 Rapid Intervention Team (RIT), and 2 Battalion Chiefs Data includes only those incidents that were dispatched as Confirmed Structure Fire

2019 Annual Response Report 8 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Call Density

2019 Annual Response Report 9 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

EMS Density

2019 Annual Response Report 10 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Emergent Transports

2019 Annual Response Report 11 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Non Compliant Travel Times

2019 Annual Response Report 12 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Travel Time Performance

2019 Annual Response Report 13 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Incidents by Hour of Day—All Calls

All Incidents - by Hour of Day 1800 1584 1590 1542 1542 1541 1503 1515 1600 1476 1468 1394 1372 1400 1279 1271

1200 1126 977 1000 894

757 800 677

579 560 600 511 486 506 417 400

200

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Hour of Day

Response Numbers include all calls received, in and out of the SMFR District. Calls include Emergent and Non-Emergent responses, including cancelled incidents.

Incidents by Day of Week—All Calls All Incidents - by Day of Week (All Calls) 7,000

6,425 6,566 6,000 6,239 6,242 6,372 5,902 5,000 5,280

4,000

3,000

2,000

1,000

0 Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Response Numbers include all calls received, in and out of the SMFR District. Calls include Emergent and Non-Emergent responses, including cancelled incidents. 2019 Annual Response Report 14 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Incident Count by Month

All Incidents - by Month (All Calls) 4,500

4,000

3,500

3,000 2,500

2,000

1,500

1,000

500

0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 2016 2017 2018 2019

JanFeb Mar Apr May JunJulAugSepOctNovDecTotal 2015 1,696 1,450 1,597 1,560 1,538 1,669 1,538 1,596 1,518 1,517 1,522 1,598 18,799 Response Numbers include all calls received, in 2016 1,557 1,330 1,625 1,483 1,537 1,548 1,756 1,613 1,587 1,626 1,606 1,739 19,007 and out of the SMFR District. 2017 1,472 1,502 1,675 1,605 1,775 1,698 1,785 1,836 1,634 1,736 1,652 1,864 20,234 Calls include Emergent and Non-Emergent 2018 2,123 1,924 2,192 1,974 2,283 2,312 2,372 2,350 2,237 2,279 2,165 2,356 26,567 responses, including cancelled incidents. 2019 3,481 3,169 3,628 3,391 3,632 3,615 3,623 3,863 3,521 3,796 3,617 3,690 43,026

City / County In District Incidents 2019

12,000 9,752 10,000 8,277 8,000

5,501 6,000 5,044 3,927 4,000 2,708 2,480 2,069

Number of Incidents of Number 2,000 437 554 568 31 101 67 35 0 Incident Numbers include all calls within the specified Jurisdiction that resides within the SMFR District and Calls include Emergent and Non- Emergent responses, including Jurisdiction cancelled incidents.

2019 Annual Response Report 15 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Aid Given

1,800

1,707 2015 2016 2017

1,600 2018 2019

1,400

1,200 1,130

1,000

800

600 Number of Incidents of Number 485 460 457

400 369 294 289 263 255 Incident Numbers include all 198 166 139 127 126 121 114 114 incidents where SMFR re- 113 110 109 200 109 105 105 92 90 81 64 54 53 43 41 39 36 34 24 24 23 sponded to a neighboring Fire 14 14 12 9 8 0 0 0 0 0 0 0 0 District. The “Other” category includes a combination of districts where SMFR responded less than 5 times to that district in a single year. Fire Agency

Aid Received

1200 2015 2016 2017 1074 2018 2019 1000

800 723 594

600 541 489

400 383 334 Number of Incidents of Number 278 245 244 238 188 179 200 175 134 116 84 75 74 62 58 55 51 51 46 42 40 40 38 32 31 24 19 18 17 15 12

10 Incident Numbers include all inci- 9 9 8 7 7 7 5 5 3 3 2 2 2 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 dents where SMFR was assisted by another agency. Non-Fire Agency includes private ambulances. Others includes a combination of districts where SMFR may have received assistance 1-2 times in Fire Agency a year.

2019 Annual Response Report 16 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Incidents by Battalion District: 2019

2019 Total Responses by BC District

12,000

10,000 10,467 10,070

8,000 8,872

6,000 6,588 5,554 4,000

2,000

0 1 2 3 4 5 BC District

Note: BC Districts were redrawn January 1, 2019 to account for the LFR and CFPD inclusion. BC Districts 1 and 2 were adjusted October 1, 2019 where Station District 13 was re-assigned to BC 2 and Station Districts 36 and 39 were re-assigned to BC 1.

Response Numbers include all calls within the Battalion District. Calls include Emergent and Non-Emergent responses, including cancelled incidents. 2019 Annual Response Report 17 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Incidents by Battalion District: 2018

2018 Total Responses by BC District (SMFR In District Calls, includes former CFPD)

12,000

10,000 9,811 8,000 8,462 6,000 5,647 4,000

2,000

0 21 32 41 BC District

Note: 2018 BC Districts were adjusted from previous years due to the inclusion of the former CFPD.

Response Numbers include all calls within the Battalion District. Calls include Emergent and Non-Emergent responses, including cancelled incidents.

2019 Annual Response Report 18 January 1, 2019—December 31, 2019 South Metro Fire Rescue Authority 2019 Annual Response Report (2019 data includes former CFPD and LFR districts)

Incidents by Battalion District: 2013-2017

2013-2017 Total Responses by BC District 2013 2014 (SMFR In District Calls)

8,000 2015 2016

7,000 7,496 7,664 2017 6,811 6,850 6,000 6,315 6,018 5,000 5,539 5,705 4,930 4,948 4,000 4,704 4,581 4,225 4,373 4,001 3,000 2,000 1,000 0 East North South BC District

Response Numbers include all calls within the Battalion District. Calls include Emergent and Non-Emergent responses, including cancelled incidents.

2019 Annual Response Report 19 January 1, 2019—December 31, 2019 MetCom Bureau Update February 2020

Partnering for Performance Excellence Article by: Katey Pratt

As part of a more proactive approach to the mental health of MetCom staff (Dispatch, GIS, IT, and Admin), graduate students from the University of Denver Center for Performance Excellence have recently begun coming in to conduct small group sessions with MetCom personnel. These students are volunteering their time to work with us over the next several weeks and will address a variety of topics. These sessions are open to all MetCom personnel.

As we progress through the sessions, they have focused on helping to identify performance routines and outside forces that can contribute to a less than ideal performance situation. These trainings aim to provide and develop tools and resources that will help everyone in MetCom to better cope with the stressors in life, both at work and at home, while continuing to promote mental health in the center.

Resiliency, the first training cycle, is coming to an end. The hope is that our team will take these tactics and use them to help manage life’s stressors more effectively and efficiently. The next training cycle will focus on Burnout Prevention. Topics have included:

 Resiliency

 Stressors

 Finding your OZONE - Optimal Zone of Natural Excellence. The ‘sweet spot’ when your body and mind perform in the most optimal way possible. OZONE is the ideal place for performance, and which is where you should strive to be as often as possible by maintaining resiliency.

 Effects of stress on the physical, mental, emotional and spiritual parts of our bodies.

MAP OF THE MONTH The coronavirus has killed more than 2,000 people, has infected over 75,000 people across more than 30 countries and territories. Coronavirus COVID Map Observe the spread of the virus by using this interactive map and dashboard.

Page 1

MetCom Bureau Update February 2020

The Unified Preplan Program Article by: Kim McAndrews

The unification of Littleton, Cunningham and South Metro Fire Districts brought many challenges to the preplan process. Every district had a different preplan process, prompting a need for the South Metro preplan group to create a Unified Preplan Program that combined all existing preplan information with robust future processes for preplan scheduling and drawings.

Some of the more significant changes to the Unified Preplan Program include:

 New template! The new template uses the Blue Card order at the top to quickly read facts about the location. It also features a Building Information Symbol on the right for a quick reference that reflects the occupancy profile in Accela. The new template features standard icons and symbols.

 More data on mobile! Over time, site information will be converted to GIS and placed on mobile for easy site visualizing.

 No more complexing! Every commercial occupancy with a unique address or building will be preplanned. This totals over 12,000 buildings and addresses in the District.

 No more Fact Sheets! Fact sheets are being phased out with coming of preplan app that will display emergency contact information. All information that was once stored in a fact sheet is replaced with the new template or the preplan app.

 No more drawings! Using GIS and AutoCAD, the Preplan Manager and Preplan representatives will provide drawings. Crews will then be responsible for verifying and updating information.

Preplan reference materials will soon be found in PowerDMS. If you have any questions, contact [email protected] or your Preplan representative.

Page 2

MetCom Bureau Update February 2020

Dispatch Training Academy Article by: CJ Bailes

The goal of MetCom’s training program is for the trainee to demonstrate the ability to perform the minimum job performance requirements identified within NFPA 1061 -Standard for Professional Qualifications for Public Safety Telecommunicators. The standard states that a fire service telecommunicator must have the ability to multitask, make decisions based on common sense and standard values, maintain composure under high-stress conditions and remember details and recall information easily. In addition to these traits, a fire service telecommunicator must be able to exercise voice control, maintain a balanced tone and modulate volume and inflection while communicating with callers and firefighters.

MetCom’s training program has been certified by APCO (Association of Public-Safety Communications Officials) as meeting and/or exceeding the Minimum Training Standards for Public Safety Telecommunicators. The training program takes between 3 months (minimum) and 6 months (maximum) to complete.

MetCom’s training program is divided into four phases: Phase 1 – Introduction and Classroom Study Phase 2 – Practical Skills Phase 3 – Skills and Information Application Phase 4 – Evaluation Phase.

To establish a standard of training, MetCom’s Training Manual is issued to each trainee to read, study, and learn. A Module Checklist is used by the trainer to ensure that all pertinent material is covered. The new dispatcher must pass all tests with a score of 80% or higher and obtain all required certifications.

In addition to their test scores, each day the CTO (Certified Training Officer) on shift completes a DOR (Daily Observation Report) which tracks how well the trainee performed various tasks throughout the shift. The narrative portion of the form allows the trainer to explain any deficiencies and/or problems that may have occurred and provide recommendations regarding any additional training which may be a benefit to the trainee.

The ultimate goal of the Dispatch Training Academy is to prepare the trainee as best as possible to be the voice on the other end of the phone or radio.

Keep an ear out for new voices soon!

Page 3

MetCom Bureau Update February 2020

VR Sleep Study Article by: Tim Sullivan

Recently MetCom partnered with the National Mental Health Innovation Center and the Tech Innovation Network to perform a study of the effects of virtual reality (VR) and sleep patterns. The goal was to evaluate if exposure to a relaxation centered VR experience would help dispatchers relax from the stressors of the day, thus achieving a better quality of sleep.

Each night before their scheduled sleep time, dispatchers would go to the sleep rooms to take their basic vitals, complete a brief pre-sleep survey, then wear the VR headset. The dispatcher would then be immersed in the relaxing setting with music and meditation instructions for several minutes before sleeping. Once they woke, a 2nd survey was completed for the dispatcher to record whether the VR experience helped with their sleep quality. The other goal of the surveys was to asses level of stress, self- care metrics, and wellness resources used.

In addition to destressing before sleep, MetCom has also begun incorporating the VR headsets as a tool for dispatchers to use following stressful calls to asses the effects and calming qualities of the VR sessions. MetCom records the effects through personal testimony and vitals gathered before and after the session. Ultimately the goal of VR use is to prioritize the mental health of the dispatchers and aid in preventing any effects to their mental health.

While wellness is the main use for the headsets, they can also be incorporated into trainings and team building exercises as pictured to the right.

Page 4 MetCom Bureau Update February 2020 IT Department: Key Performance Indicators

January 2020 IT Help Desk Ticket Stats During January, a total of 239 Help Desk tickets were opened.

Having IT trouble? Call the Help Desk at 2440.

CAD Down!... What does that mean? Article by: Jeremy Hixon Why does it always seem like CAD is down for maintenance on your shift? The truth is, for every 1 time systems are offline for maintenance, there are dozens of critical maintenances performed that do not cause a disruption to users. Why then, do we have to take it down at all, when we can clearly run maintenance without doing so?

To answer that, you must have a clear definition for what CAD is. CAD (Computer Aided Dispatch) is commonly thought of as a single system, however it is a combination of multiple systems that are interconnected through APIs (Application Program Interface). These interfaces provide the translations needed between CAD servers and other applications, such as station alerting. CAD is, at a basic level, a complex database that when combined with interfaces, can integrate individual systems.

The entire CAD system resides on 27 separate Windows servers, 2 of which are the CAD Database Core. These 2 servers are synced in real-time and are redundant to each other so they can serve as either the primary or back-up server. Administrators are able to determine which server is primary or back-up based on the need/scenario they are experiencing. This is how a server can be worked on without causing a CAD down situation.

While the system has been designed to have multiple redundant components, there are instances where both the primary and redundant devices need to be taken offline to perform significant maintenance tasks.

When there is a complete CAD down event, there are 2 likely things occurring: 1. The core Network Switches are being worked on. 2. The Core Databases are having changes implemented that must be done at the same time. *Both of the above scenarios do not have the ability to be done while CAD is in use.

While IT does everything in it’s power to avoid a CAD outage, sometimes it’s a necessary situation and then the focus is to minimize downtime while completing the required maintenance.

South Metro Fire Rescue, 9195 E Mineral Avenue, Centennial, CO 80112 Phone: 720-258-8911 Page 5 OUCH! | February 2020

The Monthly Security Awareness Newsletter for You Social Media Privacy

Overview Most people would never consider walking into a crowded room and loudly broadcasting to total strangers all the details of their private life—from their health issues to their family and friends’ names, ages, jobs, or school locations. But often these same individuals won’t think twice about posting that same information on social media. The ramifications of sharing too much can have an impact not only on your personal and professional life but also the lives of your family and friends.

Social media is a great place to reconnect, share, and learn. However, just ensuring that your social media privacy settings are strong isn’t the only way to protect yourself. Once you post anything online, you have lost control of it. You need to understand what is being collected and how it is being used. Here are some privacy concerns you should have when using social media:

Privacy Settings: Carefully create and frequently review privacy settings for all of your social media accounts, especially when changes in terms of service and privacy policies take place. Remember that even if you have secured your settings for who can view your postings, all of your information is being collected, mined, and stored on the social media platform servers—perhaps forever.

Privacy Tree: Social media settings can’t protect you from friends, relatives, and co-workers who view your postings and then have the ability to share those postings with their circle of friends and so on.

Family Sharing: Everyone loves to talk about their friends and family. But posting silly birthday cake pictures or health and behavior problems can lead to bullying, especially for those who are younger, and could impact their personal lives.

Information Sharing: If a service is “free,” then you are the product. Investigations have found that what you are doing online may be sold to others.

www.sans.org/security-awareness OUCH! | February, 2018

Location Services: Check-in data can be added to other personal data to create a profile of your life and habits, which can lead to stalking and open you to other harassing events. In addition, be aware of any location information included in any pictures or videos you post.

Artificial Intelligence: AI, social media, and marketing are the perfect combination. Marketers now use information gathered from your habits online to feed you ads focused on your last search or purchase, and thereby continue to learn even more about you.

Digital Death: When a person dies, their online presence becomes more vulnerable to malicious individuals if their accounts aren’t being maintained or eliminated by their survivors. The privacy of an individual is not just about that person alone; it also can impact extended family and friends.

Unintentional Disclosure: The information you post about yourself may reveal much of your personal history, and thus the answers to your online secret security questions.

Privacy is far more than just setting the privacy options in your social media accounts. The more information you share, and the more others share about you, the more information that is collected and used by corporations, governments, and others. One of the best ways to protect yourself is to consider and limit what you share and what others share about you, regardless of the privacy options you use.

Subscribe to OUCH! and receive the latest security tips in your email every month - sans.org/ouch. Do you think you’ve got what it takes to get into the cyber security industry? Or are you looking to improve your existing skillset? Training with SANS helps you achieve your goals. Level Up with SANS today! sans.org/Level-Up-Ouch

Guest Editor Cathy Click has over 14 years of experience in developing a security awareness program for a Fortune 500 global company. Cathy loves taking complicated technical topics and translating them into easy- to-understand language to help people increase their online safety.

Resources Digital Inheritance: http://www.sans.org/u/Z2G Scamming You Through Social Media: http://www.sans.org/u/Z2L Got Backups?: http://www.sans.org/u/Z2Q

OUCH! is published by SANS Security Awareness and is distributed under the Creative Commons BY-NC-ND 4.0 license. You are free to share or distribute this newsletter as long as you do not sell or modify it. Editorial Board: Walt Scrivens, Phil Hoffman, Alan Waggoner, Cheryl Conley

www.sans.org/security-awareness © SANS Institute 2020 Barb Andrews

Subject: FW: Heartfelt Thank You from Patient

From: Bob Baker Sent: Friday, February 21, 2020 2:19 PM To: Merilee James ; Susan Chesnick ; Mike Porter ; Jon Adams ; Jodi Peterson ; Angela Wren ; Ryan Strachan ; Matt Fisher ; John Riccio - external Cc: Brian McCoy ; Tobias Kirschke ; Ryan Knutsen ; Dave Mueller; Barb Andrews Subject: RE: Heartfelt Thank You from Patient

THX for sharing these with us Merilee. I am so very proud of our folks & the exceptional care they provide to our citizens. Strong work Ryan & Matt!

From: Merilee James Sent: Friday, February 21, 2020 1:31 PM To: Susan Chesnick ; Mike Porter ; Jan Adams ; Bob Baker ; Jodi Peterson ; Angela Wren ; Ryan Strachan ; Matt Fisher ; John Riccio - external Cc: Brian McCoy ; Tobias Kirschke ; Ryan Knutsen ; Dave Mueller ; Barb Andrews Subject: Heartfelt Thank You from Patient

Hello Attached is a very heartfelt Thank you from a stroke patient that Mike Fisher and Ryan Strachan ran on July 23 2019. I have had several conversations with Dr. Laub and each time resulted in me crying with her.

As you can see in her letters to each, she is internally grateful for the care provided to her. Dr. Laub is a doctor at a Trauma Treatment Center, so this does not come without some merit and understanding as to the type of care given her.

I handed over the thank you notes to Ryan and Mike at our Paramedic Meeting on Thursday Fantastic outcome, and we thank Ryan and Mike for their quick response and excellent care.

Merilee James EMS Bureau Credentialing and EMS Training Liaison South Metro Fire Rescue Direct 720-989-2382

To give anything less than your best is to sacrifice the gift 1 TRAUMA TREATMENT SERVICES, P.C. 6402 South Quebec Street, Bldg. 1 Centennial, CO 80111 (303) 220-7992 telephone (303) 220-7993 facsimile

January 31,2020

Mike Fisher EMT-Paramedic - 54818

Re: Incident #: 19-SM-023716

Dear Mike,

I wanted to make sure to thank you for your medical expertise on July 23, 2019.

I ended up in Swedish Hospital for 3.5 weeks in the ICU. I had a ruptured cerebral aneurysm necessitating 5 surgeries.

I have been told by multiple doctors that my survival is nothing short of a miracle. I am convinced that you and your medical team's prompt response to my medical emergency contributed to savmg my life.

I am forever grateful. TRAUMA TREATMENT SERVICES, P.C. 6402 South Quebec Street, Bldg. 1 Centennial, CO ,80111 (303) 220-7992 telephone (303) 220-7993 facsimile

January 31,2020 6

Ryan Strachan EMT-Paramedic - 51807 I I Re: Incident #: 19-SM-023716 S

Dear Ryan, | i On July 23, 2019, you were the driver of the ambulance that got me to Swedish | Hospital. Thank you for getting me there safely in such a timely manner.

I spent 3.5 weeks m the ICU at Swedish Hospital. I had a ruptured cerebral aneurysm necessitating 5 surgeries.

I was told by multiple doctors that my getting to the hospital so quickly was critical to my survival. My team of doctors agreed that with the exception of having the aneurysm everything went my way that day.

I am forever grateful.

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