THE SINGAPORE AIRLINES GUIDE FOR TRAVEL AGENTS ABOUT SINGAPORE AIRLINES The history of Singapore Airlines – the world’s most awarded airline – dates back to 1947, with the establishment of Singapore Airlines and creation of the Singapore Girl in 1972. In her distinctive sarong kebaya, the Singapore Girl epitomises Singapore Airlines’ tradition of attentive service and hospitality. • Network covering over 60 destinations in more than 30 countries and territories • A modern fleet of over 100 aircraft, including Airbus A380 and A350 as well as the Boeing 787-10 Dreamliner • Thoughtfully designed and innovative cabin products Please visit singaporeair.com for more information. KRISWORLD – THE PERFECT INFLIGHT COMPANION KrisWorld, Singapore Airlines’ inflight entertainment system, provides passengers with more than 1’800 entertainment options. Passengers can build their own playlist right up till take-off via the SingaporeAir mobile app. Features of the new KrisWorld • Receive personalised recommendations based on preferred • KrisFlyer members and passengers flying in genres and viewing history.* Suites and Business Class enjoy a richer viewing • The bookmark feature allows passengers to continue experience with additional content. watching their movie on the next flight from where they *Available on selected aircraft upon logging into myKrisWorld left off.* using a KrisFlyer account. Please visit a380.singaporeair.com for more information. ONBOARD DINING EXPERIENCE Singapore Airlines offers the finest inflight meals with local and international influences in every cabin class. Book the Cook – With the exclusive “Book the Cook” YUMMY! Meals – Children aged between 2 and 11 service, passengers can pre-order their main course from years, travelling in Suites, First Class and Business a wide selection of meals, including creations inspired by Class can choose from meals that are specially our International Culinary Panel, up to 24 hours before created for the little ones, up to 24 hours before departure. “Book the Cook” service is available in Suites, First departure. Class and Business Class, while the “Premium Economy Book the Cook” service is offered in Premium Economy Class. Special Meals – Whether it’s for religious, dietary or allergy reasons, passengers can pre-order from our list of special meals that suit their needs. Please visit singaporeair.com/dining for more information. KRISFLYER FREQUENT FLYER PROGRAMME KrisFlyer is designed to reward everyone who loves to travel with Singapore Airlines and its partners. • Earn KrisFlyer miles when flying on Singapore Airlines, • Depending on the membership tier, KrisFlyer members SilkAir or any of the 30 world-class airline partners, enjoy additional benefits such as lounge access or including Star Alliance airlines, or when using one of the discounts on advanced seat-selection and pre-purchased 200 non-airline partners such as AccorHotels and Avis. additional baggage. • Use KrisFlyer miles to redeem award tickets and flight • With Singapore Airlines being a Star Alliance member, upgrades. It is also possible to mix miles and cash to pay passengers earn miles with loyalty programmes of other for an airfare. Star Alliance partners such as “Miles and More” when flying Singapore Airlines. Please visit krisflyer.comfor more information. SINGAPORE AIRLINES STOPOVER PACKAGES The best way to explore Singapore is with Singapore Airlines’ various stopover products. Singapore Stopover Holiday – Discover the best of Singapore Airlines Boarding Pass Privileges – By presenting Singapore with a stay at our selection of 3- to 5-star hotels, their Singapore Airlines or SilkAir boarding pass within free entry to over 20 top attractions and complimentary one month from date of travel or the PPS Club/KrisFlyer rides on the SIA Hop-on Bus. The Singapore Stopover membership card anytime, passengers can enjoy exclusive Holiday is also available without attractions. discounts in restaurants, boutiques, shopping malls and Find out more at singaporeair.com/ssh tourist attractions as well as on hotel stays and car rentals in Singapore and selected destinations. Singapore Explorer Pass – The Singapore Explorer Pass Find out more at singaporeair.com/bpp provides one-time access to more than 20 top attractions and benefits in Singapore over the duration of the pass. The pass is available for 1, 2 or 3 days. Find out more at singaporeair.com/sep TRANSIT AT SINGAPORE CHANGI AIRPORT Singapore Changi Airport provides a hassle-free transit experience. It was voted ‘World’s Best Airport’ at the Skytrax 2018 World Airport Awards for the 6th consecutive year. Changi Airport attractions – A variety of shopping and Free Singapore Tour – Passengers with a dining experiences along with a cinema, an outdoor pool as layover of at least 5.5 hours can experience the well as a butterfly garden await passengers at the airport. sights and sounds of Singapore on a free 2.5 hours city tour. Singapore Airlines passengers Changi Transit Reward – Passengers flying on Singapore may secure a seat prior to arrival or book their Airlines, SilkAir and selected Air New Zealand flights are tour at Changi Airport (first come, first served). eligible for a SGD 20 transit reward to spend on shopping, Find out more at singaporeair.com/fst dining or lounge access during their transit in Changi Airport. The voucher can be collected at dedicated iShopChangi counters in the transit areas of Terminal 2 and 3. Find out more at singaporeair.com/ctr VISIT AUSTRALIA AIRPASS The Visit Australia Airpass (VAAP), offered jointly by Singapore Airlines and Virgin Australia, provides maximum convenience and flexibility at attractive fares. Passengers may customise their preferred itinerary from Virgin Australia’s extensive network of over 30 domestic destinations. • Auto-price option in your GDS when booked as a SQ codeshare flight • Available in combination with a Singapore Airlines long haul ticket • 30 kg baggage allowance • Available in Economy Class only Please visit singaporeair.com/vaap for more information. SILKAIR SilkAir, first established in 1989, is the regional wing of Singapore Airlines. It operates as a full- service premium carrier for short-to-medium haul flights to over 49 destinations in 16 countries. • Leather-upholstered Business Class seats offer ample leg • SilkAir Studio, the complimentary wireless inflight room while ergonomically designed Economy Class seats entertainment system, allows passengers to stream come with adjustable headrests. over 450 movies, TV programmes and music, on their • Passengers can enjoy a complimentary inflight meal personal mobile device. accompanied by a glass of wine or a non-alcoholic beverage. SilkAir will eventually be merged into Singapore Airlines. To ensure a closer product and service consistency across the Singapore Airlines Group’s full service network, SilkAir will be undergoing a significant investment programme to upgrade its cabin products, due to commence from 2020. Please visit singaporeair.com/silkair for more information. SCOOT Scoot is the low-cost airline of the Singapore Airlines Group, covering over 60 destinations in 18 countries and territories. It stands out with its unique attitude towards flying – or Scootitude – which makes each trip a memorable one. Singapore Airlines passengers connecting to a Scoot flight will enjoy the following: • “FlyBagEat” package including a complimentary • Through-check in to the final destination (not applicable meal and drink on codeshare flights) • “Snooze Kit” including a neck pillow, a fleece • 30 kg baggage allowance when booked together with a blanket and an eye mask for flights above 4 hours Singapore Airlines flight departing from Switzerland Please visit flyscoot.comfor more information. AIRLINE PARTNERS In addition to being a member of Star Alliance, Singapore Airlines has also partnered with various airlines to offer more flight options. Customers in Switzerland can benefit especially from the co-operation with: Lufthansa Group • Feeder flights from Geneva, Basel or Lugano are offered in • For itineraries to Singapore and Australian destinations co-operation with the Lufthansa Group, via Zurich or other operated by Singapore Airlines, Singapore Airlines flights European points operated by Singapore Airlines. may be combined with flights operated by the Lufthansa Group at attractive fares. Air New Zealand • The daily Swiss International Air Lines flight from Zurich • The partnership with Air New Zealand provides more to Singapore is offered as a codeshare flight. options for passengers, with over 30 destinations within the Air New Zealand network. Please visit singaporeair.com/partnerairlines for more information. YOUR PERSONAL CONTACTS AT SINGAPORE AIRLINES Our dedicated team for travel trade partners is here to provide support. For group travel, a specialised team takes care of requests from travel agents in Switzerland, Germany and Austria. Sales Operations (CH) – for travel trade partners and corporate clients Phone: 044 218 61 00 (regular charges apply); Fax: 044 218 61 61 Email: [email protected] Group Requests – for 10 passengers or more Email: [email protected] Operating hours 09.00h – 17.00h Mondays to Fridays (closed on Saturdays, Sundays & Swiss public holidays) SQ INSIDE – STAY CONNECTED Sign up for SQ Inside, our newsletter designed for our trade partners, to receive regular updates on: • Latest fare promotions • Agent PEPs • News on Singapore Airlines, SilkAir and Scoot Visit eveni.to/sq-inside/registration or scan the QR code to sign up for SQ Inside. Information is accurate as per December 2018.