DOCSLIB.ORG

The Singapore Airlines Guide for Travel Agents

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
The Singapore Airlines Guide for Travel Agents THE SINGAPORE AIRLINES GUIDE FOR TRAVEL AGENTS ABOUT SINGAPORE AIRLINES The history of Singapore Airlines – the world’s most awarded airline – dates back to 1947, with the establishment of Singapore Airlines and creation of the Singapore Girl in 1972. In her distinctive sarong kebaya, the Singapore Girl epitomises Singapore Airlines’ tradition of attentive service and hospitality. • Network covering over 60 destinations in more than 30 countries and territories • A modern fleet of over 100 aircraft, including Airbus A380 and A350 as well as the Boeing 787-10 Dreamliner • Thoughtfully designed and innovative cabin products Please visit singaporeair.com for more information. KRISWORLD – THE PERFECT INFLIGHT COMPANION KrisWorld, Singapore Airlines’ inflight entertainment system, provides passengers with more than 1’800 entertainment options. Passengers can build their own playlist right up till take-off via the SingaporeAir mobile app. Features of the new KrisWorld • Receive personalised recommendations based on preferred • KrisFlyer members and passengers flying in genres and viewing history.* Suites and Business Class enjoy a richer viewing • The bookmark feature allows passengers to continue experience with additional content. watching their movie on the next flight from where they *Available on selected aircraft upon logging into myKrisWorld left off.* using a KrisFlyer account. Please visit a380.singaporeair.com for more information. ONBOARD DINING EXPERIENCE Singapore Airlines offers the finest inflight meals with local and international influences in every cabin class. Book the Cook – With the exclusive “Book the Cook” YUMMY! Meals – Children aged between 2 and 11 service, passengers can pre-order their main course from years, travelling in Suites, First Class and Business a wide selection of meals, including creations inspired by Class can choose from meals that are specially our International Culinary Panel, up to 24 hours before created for the little ones, up to 24 hours before departure. “Book the Cook” service is available in Suites, First departure. Class and Business Class, while the “Premium Economy Book the Cook” service is offered in Premium Economy Class. Special Meals – Whether it’s for religious, dietary or allergy reasons, passengers can pre-order from our list of special meals that suit their needs. Please visit singaporeair.com/dining for more information. KRISFLYER FREQUENT FLYER PROGRAMME KrisFlyer is designed to reward everyone who loves to travel with Singapore Airlines and its partners. • Earn KrisFlyer miles when flying on Singapore Airlines, • Depending on the membership tier, KrisFlyer members SilkAir or any of the 30 world-class airline partners, enjoy additional benefits such as lounge access or including Star Alliance airlines, or when using one of the discounts on advanced seat-selection and pre-purchased 200 non-airline partners such as AccorHotels and Avis. additional baggage. • Use KrisFlyer miles to redeem award tickets and flight • With Singapore Airlines being a Star Alliance member, upgrades. It is also possible to mix miles and cash to pay passengers earn miles with loyalty programmes of other for an airfare. Star Alliance partners such as “Miles and More” when flying Singapore Airlines. Please visit krisflyer.comfor more information. SINGAPORE AIRLINES STOPOVER PACKAGES The best way to explore Singapore is with Singapore Airlines’ various stopover products. Singapore Stopover Holiday – Discover the best of Singapore Airlines Boarding Pass Privileges – By presenting Singapore with a stay at our selection of 3- to 5-star hotels, their Singapore Airlines or SilkAir boarding pass within free entry to over 20 top attractions and complimentary one month from date of travel or the PPS Club/KrisFlyer rides on the SIA Hop-on Bus. The Singapore Stopover membership card anytime, passengers can enjoy exclusive Holiday is also available without attractions. discounts in restaurants, boutiques, shopping malls and Find out more at singaporeair.com/ssh tourist attractions as well as on hotel stays and car rentals in Singapore and selected destinations. Singapore Explorer Pass – The Singapore Explorer Pass Find out more at singaporeair.com/bpp provides one-time access to more than 20 top attractions and benefits in Singapore over the duration of the pass. The pass is available for 1, 2 or 3 days. Find out more at singaporeair.com/sep TRANSIT AT SINGAPORE CHANGI AIRPORT Singapore Changi Airport provides a hassle-free transit experience. It was voted ‘World’s Best Airport’ at the Skytrax 2018 World Airport Awards for the 6th consecutive year. Changi Airport attractions – A variety of shopping and Free Singapore Tour – Passengers with a dining experiences along with a cinema, an outdoor pool as layover of at least 5.5 hours can experience the well as a butterfly garden await passengers at the airport. sights and sounds of Singapore on a free 2.5 hours city tour. Singapore Airlines passengers Changi Transit Reward – Passengers flying on Singapore may secure a seat prior to arrival or book their Airlines, SilkAir and selected Air New Zealand flights are tour at Changi Airport (first come, first served). eligible for a SGD 20 transit reward to spend on shopping, Find out more at singaporeair.com/fst dining or lounge access during their transit in Changi Airport. The voucher can be collected at dedicated iShopChangi counters in the transit areas of Terminal 2 and 3. Find out more at singaporeair.com/ctr VISIT AUSTRALIA AIRPASS The Visit Australia Airpass (VAAP), offered jointly by Singapore Airlines and Virgin Australia, provides maximum convenience and flexibility at attractive fares. Passengers may customise their preferred itinerary from Virgin Australia’s extensive network of over 30 domestic destinations. • Auto-price option in your GDS when booked as a SQ codeshare flight • Available in combination with a Singapore Airlines long haul ticket • 30 kg baggage allowance • Available in Economy Class only Please visit singaporeair.com/vaap for more information. SILKAIR SilkAir, first established in 1989, is the regional wing of Singapore Airlines. It operates as a full- service premium carrier for short-to-medium haul flights to over 49 destinations in 16 countries. • Leather-upholstered Business Class seats offer ample leg • SilkAir Studio, the complimentary wireless inflight room while ergonomically designed Economy Class seats entertainment system, allows passengers to stream come with adjustable headrests. over 450 movies, TV programmes and music, on their • Passengers can enjoy a complimentary inflight meal personal mobile device. accompanied by a glass of wine or a non-alcoholic beverage. SilkAir will eventually be merged into Singapore Airlines. To ensure a closer product and service consistency across the Singapore Airlines Group’s full service network, SilkAir will be undergoing a significant investment programme to upgrade its cabin products, due to commence from 2020. Please visit singaporeair.com/silkair for more information. SCOOT Scoot is the low-cost airline of the Singapore Airlines Group, covering over 60 destinations in 18 countries and territories. It stands out with its unique attitude towards flying – or Scootitude – which makes each trip a memorable one. Singapore Airlines passengers connecting to a Scoot flight will enjoy the following: • “FlyBagEat” package including a complimentary • Through-check in to the final destination (not applicable meal and drink on codeshare flights) • “Snooze Kit” including a neck pillow, a fleece • 30 kg baggage allowance when booked together with a blanket and an eye mask for flights above 4 hours Singapore Airlines flight departing from Switzerland Please visit flyscoot.comfor more information. AIRLINE PARTNERS In addition to being a member of Star Alliance, Singapore Airlines has also partnered with various airlines to offer more flight options. Customers in Switzerland can benefit especially from the co-operation with: Lufthansa Group • Feeder flights from Geneva, Basel or Lugano are offered in • For itineraries to Singapore and Australian destinations co-operation with the Lufthansa Group, via Zurich or other operated by Singapore Airlines, Singapore Airlines flights European points operated by Singapore Airlines. may be combined with flights operated by the Lufthansa Group at attractive fares. Air New Zealand • The daily Swiss International Air Lines flight from Zurich • The partnership with Air New Zealand provides more to Singapore is offered as a codeshare flight. options for passengers, with over 30 destinations within the Air New Zealand network. Please visit singaporeair.com/partnerairlines for more information. YOUR PERSONAL CONTACTS AT SINGAPORE AIRLINES Our dedicated team for travel trade partners is here to provide support. For group travel, a specialised team takes care of requests from travel agents in Switzerland, Germany and Austria. Sales Operations (CH) – for travel trade partners and corporate clients Phone: 044 218 61 00 (regular charges apply); Fax: 044 218 61 61 Email: [email protected] Group Requests – for 10 passengers or more Email: [email protected] Operating hours 09.00h – 17.00h Mondays to Fridays (closed on Saturdays, Sundays & Swiss public holidays) SQ INSIDE – STAY CONNECTED Sign up for SQ Inside, our newsletter designed for our trade partners, to receive regular updates on: • Latest fare promotions • Agent PEPs • News on Singapore Airlines, SilkAir and Scoot Visit eveni.to/sq-inside/registration or scan the QR code to sign up for SQ Inside. Information is accurate as per December 2018.
Load more

Recommended publications
  • Star Alliance Biometrics – Frequently Asked Questions
    Star Alliance Biometrics – Frequently Asked Questions WHAT IS IT, AND WHERE CAN I USE IT? Q. What is Star Alliance Biometrics? A. Star Alliance Biometrics is a voluntary Star Alliance product that allows customers to take advantage of facial recognition technology to pass through security and boarding gates in a touchless manner. In the near future the range of process points will be gradually expanded – for example to baggage drop-off and business lounges. Q. How does Star Alliance Biometrics work? A. When an enrolled customer travels through a participating airport and on a participating airline, Star Alliance Biometrics facial recognition technology matches the customer's live image to the boarding pass information and biometric profile, allowing the customer to effortlessly pass through the enabled touchpoints. Q. Where is Star Alliance Biometrics available? A. At launch, it is available simultaneously at both Frankfurt/Main Airport (FRA) and Munich Airport (MUC) when travelling on either Lufthansa or SWISS. Q. Is Star Alliance Biometrics a Lufthansa product? A. Star Alliance Biometrics is a Star Alliance product designed in collaboration with many Star Alliance member airlines, including launch airline Lufthansa. REGISTRATION AND DATA PROCESSING Q. How can customers register for Star Alliance Biometrics? A. Any Lufthansa and SWISS Miles & More member can register for Star Alliance Biometrics via the Lufthansa app. After logging into the Lufthansa app, the registration can be started by selecting Star Alliance Biometrics in the main menu of the Lufthansa app. If customers do not yet have a Miles & More account, they can sign up for free. The registration consists of four easy steps - create a PIN and security questions, take a selfie, scan your passport, and provide your consent.
    [Show full text]
  • China Southern Airlines' Sky Pearl Club
    SKY PEARL CLUB MEMBERSHIP GUIDE Welcome to China Southern Airlines’ Sky Pearl Club The Sky Pearl Club is the frequent flyer program of China Southern Airlines. From the moment you join The Sky Pearl Club, you will experience a whole new world of exciting new travel opportunities with China Southern! Whether you’re traveling for business or pleasure, you’ll be earning mileage toward your award goals every time you fly. Many Elite tier services have been prepared for you. We trust this Guide will soon help you reach your award flight to your dream destinations. China Southern Sky Pearl Club cares about you! 1 A B Earning Sky Pearl Mileage Redeeming Sky Pearl Mileage Airlines China Southern Award Ticket and Award Upgrade Hotels SkyTeam Award Ticket and Award Upgrade Banks Telecommunications, Car Rentals, Business Travel ， Dining and others C D Getting Acquainted with Sky Pearl Rules Enjoying Sky Pearl Elite Benefits Definition Membership tiers Membership Qualification and Mileage Account Elite Qualification Mileage Accrual Elite Benefits Mileage Redemption Membership tier and Elite benefits Others 2 A Earning Sky Pearl Mileage As the newest member of the worldwide SkyTeam alliance, whether it’s in the air or on the ground, The Sky Pearl Club gives you more opportunities than ever before to earn Award travel. When flying with China Southern or one of our many airline partners, you can earn FFP mileage. But, that’s not the only way! Hotels stays, car rentals, credit card services, telecommunication services or dining with our business-to-business partners can also help you earn mileage.
    [Show full text]
  • The Antitrust Implications of Computer Reservations Systems (CRS's) Derek Saunders
    Journal of Air Law and Commerce Volume 51 | Issue 1 Article 5 1985 The Antitrust Implications of Computer Reservations Systems (CRS's) Derek Saunders Follow this and additional works at: https://scholar.smu.edu/jalc Recommended Citation Derek Saunders, The Antitrust Implications of Computer Reservations Systems (CRS's), 51 J. Air L. & Com. 157 (1985) https://scholar.smu.edu/jalc/vol51/iss1/5 This Comment is brought to you for free and open access by the Law Journals at SMU Scholar. It has been accepted for inclusion in Journal of Air Law and Commerce by an authorized administrator of SMU Scholar. For more information, please visit http://digitalrepository.smu.edu. THE ANTITRUST IMPLICATIONS OF COMPUTER RESERVATIONS SYSTEMS (CRS's) DEREK SAUNDERS THE PASSAGE of the Airline Deregulation Act' dramat- ically altered the airline industry. Market forces, rather than government agencies, 2 began to regulate the indus- try. The transition, however, has not been an easy one. Procedures and relationships well suited to a regulated in- dustry are now viewed as outdated, onerous, and even anticompetitive. The current conflict over carrier-owned computer res- ervation systems (CRS's) represents one instance of these problems.3 The air transportation distribution system re- lies heavily on the use of CRS's, particularly since deregu- lation and the resulting increase in airline activity. 4 One I Pub. L. No. 95-504, 92 Stat. 1705 (codified at 49 U.S.C.A. § 1401 (Supp. 1984)). 2 Competitive Market Investigation, CAB Docket 36,595 (Dec. 16, 1982) at 3. For a discussion of deregulation in general and antitrust problems specifically, see Beane, The Antitrust Implications of Airline Deregulation, 45 J.
    [Show full text]
  • Krisflyer Partners with Points to Expand Redemption Options for Frequent Flyer Programme
    May 22, 2018 KrisFlyer Partners With Points to Expand Redemption Options for Frequent Flyer Programme Members of Singapore Airlines' KrisFlyer programme can now use KrisFlyer miles to redeem for over 300,000 hotels and 29,000 car rental locations globally via ‘KrisFlyer vRooms' TORONTO, May 22, 2018 (GLOBE NEWSWIRE) -- KrisFlyer, the frequent flyer programme of Singapore Airlines Group, and Points, the global leader in powering loyalty commerce, launched ‘KrisFlyer vRooms,' a dedicated platform for KrisFlyer members to redeem miles for hotels and car rental services. The strategic partnership will enable KrisFlyer members to use their miles to book over 300,000 competitively-priced hotels and over 29,000 car rental locations around the globe. Through a single integration with the Points' Loyalty Commerce Platform, which powers Points Travel services, KrisFlyer's over 3.5 million members will have the flexibility to fully redeem with miles or make a partial redemption by mixing miles with cash on krisflyervrooms.com. Members can start redeeming their miles from a minimum of 1,500 KrisFlyer miles. "With KrisFlyer vRooms, members have an additional option to use their miles. Hotels and car rentals are a perfect complement to KrisFlyer as a frequent flyer programme, as these redemption options extend through the travel category. We are committed to constantly enhancing the benefits of the KrisFlyer programme, and with this new seamless redemption process, members can enjoy a more rewarding experience with our programme," said Singapore Airlines Senior Vice President Marketing Planning, Mr Tan Kai Ping. "We're excited to team up with Singapore Airlines to develop KrisFlyer vRooms.
    [Show full text]
  • Baggage Between Points To/From Canada (Toronto)
    1st revised page 1 CTA(A) №1 Ukraine International Airlines International Scheduled Tariff 2017 Issue date: February 09, 2018 (as per CTA SP# 62610) Effective date: February 10, 2018 CTA(A) No. 1 Tariff Containing Rules Applicable to Scheduled Services for the Transportation of Passengers and their Baggage Between Points to/from Canada (Toronto) Issue Date: November 20,2017 Issued By: Ukraine International Airlines Effective Date: December 20,2017 Ukraine International Airlines CTA(A) №1 3 1st revised page Table of Contents Table of Contents .......................................................................... 3 Part I – General Tariff Information ................................................. 8 Explanation of Abbreviations, Reference Marks and Symbols............................ 8 Rule 1: Definitions ................................................................................................... 9 Rule 5: Application of Tariff .................................................................................. 17 (A) General ............................................................................................................................. 17 (B) Gratuitous Carriage ........................................................................................................... 18 (C) Passenger Recourse......................................................................................................... 18 Rule 7: Protection of Personal Information ......................................................... 19 (A) Accountability
    [Show full text]
  • Frequent Flyer Programs Operating Independently
    Airline sales part: Member carrier’s Fequent Flyer Programs Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Frequent Flyer Program • Star Alliance does not have its own Frequent Flyer Program. • Instead, all Star Alliance member airlines have individual Frequent Flyer Programs operating independently. There are 22 different programs running today. • Although it is possible to join several programs in parallel, there is no need to do so, because Miles or Points can be earned and redeemed with one program across all Star Alliance member airlines. • For this reason, Star Alliance recommends that you join the program of the airline you are most likely to travel with often. Star Alliance Ambassador Club Session Geneva - 11 April 2019 Introduction to Member Carrier’s Frequent Flyer Programs Making travel even more rewarding Star Alliance Ambassador Club Session Geneva - 11 April 2019 Airline sales part: Member carrier’s Fequent Flyer Programs Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air Canada Aeroplan 2020 We are building a new frequent flyer program We’ve acquired the Aeroplan Loyalty Program. Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program. Our new loyalty program will launch in 2020. Your miles are safe. Keep earning. Your status is secure. Air Canada Altitude in 2020 Priority Reservation Services and Priority Airport Services Lounge Access eUpgrades Exclusive Rewards and Exclusive Offers Star Alliance Recognition Altitude Prestige 25K and Elite 35K are equivalent Star Alliance Silver Altitude Elite 50K and above are equivalent Star Alliance Gold Star Alliance Gold members are equivalent Altitude Elite 50K (Priority Airport Services, Lounge Access…).
    [Show full text]
  • 2020-Airline-Ancillary-Revenue-Loyalty-Guide-EXCERPT.Pdf
    Airline Ancillary Revenue and Loyalty Guide for 2020 The best single resource in your quest for revenue success Contents Welcome Aboard – An Introduction by Jay Sorensen ..................................................................... 6 Allegiant Flies Its Own Route to Revenue Success .......................................................................... 10 “Sometimes you eat the bear, sometimes the bear eats you” ................................................. 10 Being an ancillary revenue champ is in Allegiant’s DNA ............................................................ 11 Direct distribution makes retailing so much easier ..................................................................... 12 Baggage is a boarding breeze and a revenue boost ..................................................................... 12 The co-branded credit card is ever present and ever green .................................................... 14 “Pay Monthly” immediately stuffs shopping carts ........................................................................ 15 Allegiant sells destinations, not airline seats ................................................................................. 16 A flight is a transaction. A vacation is an experience................................................................. 17 “We model ourselves to a certain degree after Disney” .......................................................... 18 Will your airline survive and thrive? ..............................................................................................
    [Show full text]
  • A Chronological History
    A Chronological History December 2016 Pedro Heilbron, CEO of Copa Airlines, elected as new Chairman of the Star Alliance Chief Executive Board November 2016 Star Alliance Gold Track launched in Frankfurt, Star Alliance’s busiest hub October 2016 Juneyao Airlines announced as future Connecting Partner of Star Allianceseal partnership August 2016 Star Alliance adds themed itineraries to its Round the World product portfolio July 2016 Star Alliance Los Angeles lounge wins Skytrax Award for second year running Star Alliance takes ‘Best Alliance’ title at Skytrax World Airline Awards June 2016 New self-service check-in processes launched in Tokyo-Narita Star Alliance announces Jeffrey Goh will take over as Star Alliance CEO from 2017, on the retirement of Mark Schwab Swiss hosts Star Alliance Chief Executive Board meeting in Zurich. The CEOs arrive on the first passenger flight of the Bombardier C Series. Page 1 of 1 Page 2 of 2 April 2016 Star Alliance: Global travel solutions for conventions and meetings at IMEX March 2016 Star Alliance invites lounge guests to share tips via #irecommend February 2016 Star Alliance airlines launch new check-in processes at Los Angeles’ Tom Bradley International Terminal (TBIT) Star Alliance Gold Card holders enjoy free upgrades on Heathrow Express trains Star Alliance supports Ramsar’s Youth Photo Contest – Alliance’s Biosphere Connections initiative now in its ninth year January 2016 Gold Track priority at security added as a Star Alliance Gold Status benefit December 2015 Star Alliance launches Connecting
    [Show full text]
  • Prof. Paul Stephen Dempsey
    AIRLINE ALLIANCES by Paul Stephen Dempsey Director, Institute of Air & Space Law McGill University Copyright © 2008 by Paul Stephen Dempsey Before Alliances, there was Pan American World Airways . and Trans World Airlines. Before the mega- Alliances, there was interlining, facilitated by IATA Like dogs marking territory, airlines around the world are sniffing each other's tail fins looking for partners." Daniel Riordan “The hardest thing in working on an alliance is to coordinate the activities of people who have different instincts and a different language, and maybe worship slightly different travel gods, to get them to work together in a culture that allows them to respect each other’s habits and convictions, and yet work productively together in an environment in which you can’t specify everything in advance.” Michael E. Levine “Beware a pact with the devil.” Martin Shugrue Airline Motivations For Alliances • the desire to achieve greater economies of scale, scope, and density; • the desire to reduce costs by consolidating redundant operations; • the need to improve revenue by reducing the level of competition wherever possible as markets are liberalized; and • the desire to skirt around the nationality rules which prohibit multinational ownership and cabotage. Intercarrier Agreements · Ticketing-and-Baggage Agreements · Joint-Fare Agreements · Reciprocal Airport Agreements · Blocked Space Relationships · Computer Reservations Systems Joint Ventures · Joint Sales Offices and Telephone Centers · E-Commerce Joint Ventures · Frequent Flyer Program Alliances · Pooling Traffic & Revenue · Code-Sharing Code Sharing The term "code" refers to the identifier used in flight schedule, generally the 2-character IATA carrier designator code and flight number. Thus, XX123, flight 123 operated by the airline XX, might also be sold by airline YY as YY456 and by ZZ as ZZ9876.
    [Show full text]
  • Scoot Trials New Digital Solutions for COVID-19 Tests and Verification at Check-In
    For Immediate Release 17 March 2021 Scoot Trials New Digital Solutions for COVID-19 Tests and Verification at Check-in • Scoot gets onboard Singapore Airlines’ pilot trials for one-stop pre-departure testing solution and digital verification process at check-ins • Initiatives simplify customer’s overall travel experience in new normal and enhance integrity of health status verification process • Trials to be expanded to other destinations in Scoot network if successful Singapore – Two new digital initiatives being trialled by Scoot will offer customers a one-stop solution for COVID-19 pre-departure tests (PDTs) and a more seamless process when verifying their test results. From 17 March 2021, a complimentary online portal will allow customers departing on flights from Singapore, Indonesia and Hong Kong SAR, China to book PDT appointments with recognised and accredited partner clinics, make payment for the tests, and receive results in digital form within 36 hours1. The portal may be accessed via the Scoot website or mobile app during and after booking their flights, as well as via email reminders from Scoot, and is created and managed by Collinson, a global leader in the provision of traveller experiences, including medical assistance, to travellers. PDT results2 obtained through the portal bear QR codes which can be authenticated digitally, streamlining verification3 and strengthening the integrity of the process. To this end, Scoot is trialling a digital verification solution from Affinidi, a Temasek-founded technology company, at check-in for selected flights from Singapore, Malaysia, and Indonesia. By scanning the QR code with a secure app, check-in agents are able to quickly and reliably determine the authenticity of digital or printed COVID-19 test results bearing a verifiable QR code, issued by 1 Regulations and restrictions are changing rapidly so customers are encouraged to check that the test result certificate produced meets their destination country's entry requirements prior to travel.
    [Show full text]
  • STAR ALLIANCE to ESTABLISH CENTRE of EXCELLENCE in SINGAPORE New Setup Reflects Global Character of the Alliance
    STAR ALLIANCE TO ESTABLISH CENTRE OF EXCELLENCE IN SINGAPORE New setup reflects global character of the Alliance FRANKFURT – March 22, 2021 – Star Alliance will establish a management office in the city state of Singapore later this year. This was a decision taken by its Chief Executive Board, comprising the Chief Executive Officers of its 26 member airlines, who considered a new centre of excellence to be an important dimension of positioning the Alliance to deliver on its post-Coronavirus strategy, and for it to remain innovative, resilient and nimble. All businesses are reimagining a post-pandemic world fundamentally changed by COVID-19, and the associated disruption to global networks, economies, and the livelihoods of many. A consequence of the world’s reaction to COVID-19 has been the destabilizing effect it has had on aviation. This decision to future-proof the Alliance was made against this backdrop. Effectively, Star Alliance will maintain two centres of excellence internationally, in keeping with the global character of the Alliance. The Singapore office will complement the long-standing office in Frankfurt, Germany and will focus on progressing its strategy in digital customer experience. Two members of the Alliance, Lufthansa and Singapore Airlines, have established innovation hubs in the City, another benefit as the Alliance continues its ground-breaking digital customer experience innovations. Singapore was selected based on considered criteria, such as access to innovation and global competitiveness. Singapore has also been ranked highly for the ease of doing business by the World Bank on a consistent basis and has been ranked the most competitive country in the world on several occasions.
    [Show full text]
  • S a L E S G U I D E 2 0
    UPDATED AS OF 19 FEB 2021 SALES GUIDE 2021 CONTENT 03 - 04 ABOUT SCOOT 05 YOUR SAFETY MATTERS 06 SCOOT NETWORK MAP 07 BOEING 787 DREAMLINER™ 08 AIRBUS A320 / A320NEO / A321NEO 09 BOARDING / ADD-ONS 10 - 11 BAG IT UP! 12 EXTRA ROOM 13 - 15 SEAT MAP B787-8 / 9 16 - 17 SEAT MAP A320 / A320NEO 18 FARE TYPES 19 FOOD & BEVERAGES 20 ON BOARD SHOPPING EXPERIENCE 21 SCOOTHUB - SOLUTION FOR A CONTACTLESS INFLIGHT EXPERIENCE 22 WANNA TALK BUSINESS? • Bookings • Payments • Fare & Fees • 3 Golden Rules of Travel Preparedness • Customer Notification & Condition of Carriage • Talk to Us Low-cost Airline Wholly-owned subsidiary of SIA 20 Group widebody Boeing 787 Dreamliners Short, medium and long-haul flights 29 narrowbody Airbus A320- family aircraft Book with confidence One-time Free Date Change 62 Enhanced destinations safety measures Transfers are currently only allowed on flights between airlines within the SIA Group (Scoot, SIA and SilkAir). Transfers to and from flights operated by other airlines are currently not permitted. For more information on transiting through Singapore on Scoot, please refer to this page. SIA established Scoot to compete in the 2011 growing low-cost segment Scoot mounts first-ever inaugural flight 2012 to Sydney 2015 Gained title of world’s first all-787 operator • Launched first low-cost long-haul flight 2017 to Athens • Flew 50 millionth passenger • Merger of Scoot and Tigerair under the Scoot brand 2018 • First Airline in Asia to Launch Transactional Chatbot • SilkAir announces plans to transfer 17 destinations to Scoot • Launched first flight on A320neo aircraft 2019 • “Best Low-Cost Carrier” awards at the TTG Travel Awards 2019 and Travel Weekly Asia 2019 Readers’ Choice Awards • Started operations at Singapore Changi Airport Terminal 1 • Flew 65 millionth passenger YOUR SAFETY MATTERS Our Additional Precautionary Measures At A Glance For information on the latest safety measures, click here.
    [Show full text]