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S a L E S G U I D E 2 0 UPDATED AS OF 19 FEB 2021 SALES GUIDE 2021 CONTENT 03 - 04 ABOUT SCOOT 05 YOUR SAFETY MATTERS 06 SCOOT NETWORK MAP 07 BOEING 787 DREAMLINER™ 08 AIRBUS A320 / A320NEO / A321NEO 09 BOARDING / ADD-ONS 10 - 11 BAG IT UP! 12 EXTRA ROOM 13 - 15 SEAT MAP B787-8 / 9 16 - 17 SEAT MAP A320 / A320NEO 18 FARE TYPES 19 FOOD & BEVERAGES 20 ON BOARD SHOPPING EXPERIENCE 21 SCOOTHUB - SOLUTION FOR A CONTACTLESS INFLIGHT EXPERIENCE 22 WANNA TALK BUSINESS? • Bookings • Payments • Fare & Fees • 3 Golden Rules of Travel Preparedness • Customer Notification & Condition of Carriage • Talk to Us Low-cost Airline Wholly-owned subsidiary of SIA 20 Group widebody Boeing 787 Dreamliners Short, medium and long-haul flights 29 narrowbody Airbus A320- family aircraft Book with confidence One-time Free Date Change 62 Enhanced destinations safety measures Transfers are currently only allowed on flights between airlines within the SIA Group (Scoot, SIA and SilkAir). Transfers to and from flights operated by other airlines are currently not permitted. For more information on transiting through Singapore on Scoot, please refer to this page. SIA established Scoot to compete in the 2011 growing low-cost segment Scoot mounts first-ever inaugural flight 2012 to Sydney 2015 Gained title of world’s first all-787 operator • Launched first low-cost long-haul flight 2017 to Athens • Flew 50 millionth passenger • Merger of Scoot and Tigerair under the Scoot brand 2018 • First Airline in Asia to Launch Transactional Chatbot • SilkAir announces plans to transfer 17 destinations to Scoot • Launched first flight on A320neo aircraft 2019 • “Best Low-Cost Carrier” awards at the TTG Travel Awards 2019 and Travel Weekly Asia 2019 Readers’ Choice Awards • Started operations at Singapore Changi Airport Terminal 1 • Flew 65 millionth passenger YOUR SAFETY MATTERS Our Additional Precautionary Measures At A Glance For information on the latest safety measures, click here. Before Your Flight ScootPlus 15kg Economy 10kg M 30C 54cm 30cm 40C M 38cm 40cm Health Declaration Form Facilitate Ensure That Your Cabin Check-In Online Contact Tracing Baggage Does Not Exceed the Permitted Allowance 1M Use Self-Service Temperature Screening Safe Distancing Bring and Wear A Mask Baggage Kiosk During Your Flight SCOOT NETWORK HARBIN SAPPORO BEIJING SHENYANG TIANJIN DALIAN JINAN SEOUL QINGDAO TOKYO, NARITA ZHENGZHOU OSAKA XI’AN HIROSHIMA TOKYO, HANEDA FUKUOKA NAGOYA CHENGDU NANJING WUHAN SHANGHAI AMRITSAR CHONGQING WUXI / SUZHOU HANGZHOU NINGBO KATHMANDU NEW DELHI NANCHANG LUCKNOW CHANGSHA FUZHOU KUNMING QUANZHOU DHAKA GUANGZHOU XIAMEN TAIPEI AHMEDABAD NANNING SHENZHEN KOLKATA HANOI KAOHSIUNG MANDALAY MACAU HONG KONG HAIKOU MUMBAI VISAKHAPATNAM LUANG PRABANG CHIANG MAI HYDERABAD YANGON VIENTIANE CLARK DANANG BANGKOK MANILA SIEM REAP BENGALURU CHENNAI PHNOM PENH BORACAY COIMBATORE TIRUCHIRAPPALLI HO CHI MINH CITY KALIBO CEBU KOCHI KOH SAMUI PHUKET TRIVANDRUM KRABI COLOMBO DAVAO LANGKAWI HAT YAI KOTA KINABALU PENANG BANDAR SERI BEGAWAN IPOH KUANTAN KUALA LUMPUR MEDAN KUCHING MANADO PEKANBARU SINGAPORE BALIKPAPAN PALEMBANG MAKASSAR JAKARTA SEMARANG MALDIVES BANDUNG SURABAYA LOMBOK YOGYAKARTA BALI DARWIN CAIRNS BRISBANE GOLD COAST PERTH SYDNEY CANBERRA ADELAIDE AUCKLAND MELBOURNE WELLINGTON CHRISTCHURCH To find out which routes are currently in operation, please refer to our website at www.flyscoot.com. Scoot Base Flights operated by Scoot Flights operated by Scoot and Singapore Airlines / SilkAir Flights operated by Singapore Airlines / SilkAir BOEING 787 DREAMLINER™ 20 5 IN FLEET ON ORDER ABOARD OUR FLEET BOEING 787-8 BOEING 787-9 BOEING 787-8 (with Crew Bunk) 35 SCOOTPLUS 21 SCOOTPLUS 18 SCOOTPLUS 340 314 311 AIRBUS A320/A320NEO/A321NEO ABOARD OUR FLEET AIRBUS 320 AIRBUS 320NEO AIRBUS 321NEO 4 29 22 in fleet in fleet on order 16 on order 180 standard seats 186 standard seats BOARDING / ADD-ONS BE AT THE AIRPORT CHECK-IN CLOSES 120 60 minutes minutes BEFORE DEPARTURE BEFORE DEPARTURE Scoot’s check in counters open 3 hours before scheduled departure for B787 flights, and 2.5 hours before scheduled departure for A320 flights. They close 60mins before scheduled departure with no exceptions. All customers are strongly advised to arrive at the airport at least 120mins before departure so they may complete check-in procedures on time. Scoot-to-Gate Scoot Café Sports Equipment Extra Cabin Bag Max Your Space BoardMeFirst seat selector Super Stretch ScootinSilence In-seat power Snooze kit Baggage Upsize Wi-Fi *Note: Due to Covid-19, Scoot will be temporarily suspending the following products and services to minimise contact between crew and customers, and to facilitate effective contact tracing: • Board Me First (priority boarding) • Extra Cabin Bag • Online Seat Selection • Inflight seat upgrade • Meals and beverages will not be available for purchase onboard, however, they can be purchased online and must be preordered before your flight. • Snooze Kit BAG IT UP! BAGGAGE ALLOWANCE RANGE [minimum] [maximum] COMPLIMENTARY BAGGAGE FlyBag & FlyBagEat ScootPlus [20kg inclusive] [30kg inclusive] CABIN BAGGAGE up to 2 pieces not exceeding not exceeding 10kg* 15kg up to 7kg Economy ScootPlus †To ensure safe distancing among passengers during security screening, boarding and disembarkation, only one small piece (max 3kg) of carry-on baggage is currently allowed. The remaining cabin baggage (up to 7kg for Economy and up to 12kg for ScootPlus) must be checked in at no additional cost. For more information on Scoot’s Covid-19 safety measures, please visit our website. EXTRA CABIN BAG* Extra Cabin Bag (for a small fee) lets you bring an extra 7kg cabin bag along for the ride, in addition to your standard 10kg cabin bag allowance. EXCESS BAGGAGE Excess baggage fees are charged at the airport if the actual weight exceeds the pre-purchased baggage allowance. LIQUIDS Carriage of liquids, aerosols and gels (LAGs) in hand-carry luggage on all flights departing from Changi Airport are strictly prohibited. The guidelines on hand-carried luggage are: Guidelines on liquids, aerosols and gels in hand-carried luggage: • 1 transparent resealable bag per person (max. 1 litre) • Liquids, aerosols and gels (max. capacity 100ml each) • Exemptions for medications, baby food and special dietary items 1 litre transparent resealable bag For more information on the restricted items, please refer to: Scoot: http://www.flyscoot.com/images/before-you-fly/travel-info/dangerous_goods.pdf EXTRA ROOM MAX YOUR SPACE* If you are a guest of size & don’t feel comfortable in a single seat: BOOK 2 SEATS TOGETHER (*Standard seat allocation fees will be charged.) GET IN TOUCH WITH OUR CUSTOMER SERVICE SPECIAL ITEMS NOT PERMITTED IN OUR CABINS STROLLER STRETCHER WALKER Check them in as checked baggage‡ at no extra charge (‡they will not be part of your baggage allowance) SEAT MAP B787-8 SEAT MAP B787-8B SEAT MAP B787-9 SEAT MAP A320 SEAT MAP A320NEO A320NEO SEAT PRODUCT INFORMATION A B C D E F G 1 1A 1B 1C 1D 1E 1F 1 2 2A 2B 2C 2D 2E 2F 2 3 3A 3B 3C 3D 3E 3F 3 4 4A 4B 4C 4D 4E 4F 4 5 5A 5B 5C 5D 5E 5F 5 6 6A 6B 6C 6D 6E 6F 6 7 7A 7B 7C 7D 7E 7F 7 8 8A 8B 8C 8D 8E 8F 8 9 9A 9B 9C 9D 9E 9F 9 10 10A 10B 10C 10D 10E 10F 10 11 11A 11B 11C 11D 11E 11F 11 12A 12B 12C 12D 12E 12F 12 12 13A 13B 13C 13D 13E 13F 13 13 14A 14B 14C 14D 14E 14F 14 14 15A 15B 15C 15D 15E 15F 15 15 16A 16B 16C 16D 16E 16F ZONE A ZONE A ZONE 16 16 17A 17B 17C 17D 17E 17F 17 17 18A 18B 18C 18D 18E 18F 18 18 19A 19B 19C 19D 19E 19F 19 19 20A 20B 20C 20D 20E 20F 20 20 21A 21B 21C 21D 21E 21F 21 21 22A 22B 22C 22D 22E 22F 22 22 23A 23B 23C 23D 23E 23F 23 23 24A 24B 24C 24D 24E 24F 24 24 25A 25B 25C 25D 25E 25F 25 25 26A 26B 26C 26D 26E 26F 26 26 27A 27B 27C 27D 27E 27F 27 27 28A 28B 28C 28D 28E 28F 28 28 29A 29B 29C 29D 29E 29F 29 29 30A 30B 30C 30D 30E 30F 30 30 31A 31B 31C 31D 31E 31F 31 31 G LEGEND Front Standard Stretch Exit door Emergency Exit Row G Galley Lavatory with diaper change table Disclaimer: Seat map is not drawn to scale. Refer to the actual seat map during booking for the most up-to-date information. All Economy class seats (except front row seats) have movable armrests for guests with reduced mobility. FARE TYPES ScootPlus§ • Flight fare • Flight fare • Flight fare • Flight fare • Hand carry baggage of • Hand carry baggage of • Hand carry baggage of • Free seat selection up to 10KG up to 10KG up to 10KG • 30KG checked baggage • 20KG checked baggage • 20KG checked baggage • 15kg cabin baggage • 1 standard meal • Choice of meals + non-alcoholic beverage • Priority check-in & boarding 1. WI-FI and in-seat power are not available on our Airbus 320 aircraft. 2. You can select any seat on your flight on an Airbus 320 aircraft on a first-come-first-serve basis. 3. For flights on Airbus 320 aircrafts that are below 90 minutes, you will be served a set of light refreshment. 4. Priority check-in and boarding may not be available at certain airports.( § In alignment with enhanced health and safety measures that Scoot has implemented, this service will not be available till further notice) FOOD & BEVERAGES HOT MEALS LIGHT MEALS Check out our new and improved variety of selections HERE! Pre-purchasing of meals is the best way to ensure that guests will be able to enjoy their preferred selection, and will be served on-board ahead of other guests.
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