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Look Who's Talking March 2020 BriefingSMARTER LEGAL BUSINESS MANAGEMENT SUPPLEMENT INSIDE KNOW WAY RESCUE REMEDY Lessons learned from Briefing How DLA Piper set out to avoid KNOWLEDGE LEARNINGS Knowledge Leaders 2019 shiny object syndrome Look who’s talking Sharing is caring – so, how are firms encouraging and enabling their people to plug into collaborative cultures? Do you need a next day delivery that’s guaranteed? Your documents are sensitive, urgent and business critical. Our tracked services provide delivery reports, online tracking in real-time, and with next-day delivery by 9am as standard. For more information email [email protected] or visit dxdelivery.com/exchange ISSN 2398-9769 Editor’s letter Who we are… ur cover story this issue concerns the Richard Brent is the editor- in-chief of Briefing. He likes management of firm ‘culture’. Can this concept to chat to as many of you as really cross the barriers of all those notorious he can, so do contact him at O [email protected] functional silos that may or may not be dissolving in a law firm like yours? And can it Kayli Olson is Briefing's assistant editor. She tells result in a recognisable common identity based on an great stories, and Richard what to do. Contact her at: appreciation of certain core values and the behaviours that [email protected] show them at work? I don’t imagine many Briefing readers would today argue Josh Adcock is Briefing's staff writer. He pitches ideas against the value of inclusion as an ingredient of any work on and writes up the sensible ones. Contact him at: such an area. And yet, a new survey from the First 100 Years [email protected] Project in February found “considerable barriers” not only to Jem Sandhu is Briefing’s features career progression for women working in the legal profession, writer. She interviews you, and crafts crystal-clear copy from it. but also to basic equality. Contact her at: [email protected] More than half (58%) of women surveyed – solicitors, barristers and others – said they had received inappropriate Sam Barber is one of Briefing’s client services comments related to gender from male colleagues at work, and executives, ensuring awesome 46% admitted they had ignored an incident value for suppliers. Contact: [email protected] Perhaps most striking, of discrimination in case it had a negative only 2% thought there Blair Wycherley is Briefing’s impact on their careers. other client services executive, was true equality in the Perhaps most striking, only 2% thought helping the experts get heard. Get in touch with him at: profession. there was ‘true equality’ in the profession, [email protected] and a third expressed the view that such Rupert Collins-White is equality likely won’t arrive in their lifetimes, or indeed for 100 Burlington Media Group’s years. One associate damningly stated: “Diversity and ‘women’s creative director. Contact him at: [email protected] initiatives’ are PR-orientated – my firm is a supposed leader in these areas on paper, but it’s a different story in practice.” And one partner, promoted in an otherwise all-male Talk to us partnership, said: “I felt I had to constantly justify my position, Briefing on Twitter as some within the partnership hinted that I was only offered @Briefinglegal the role because they needed a female partner.” Email us your thoughts [email protected] Another commented: “Gender discrimination is rife. The Find all our back issues online ‘boys’ network’ remains in full force, excluding women from www.briefing.co.uk/our-magazines networking opportunities and bullying them so that they feel Write us a letter (remember those?) inadequate and incapable.” Briefing magazine Burlington Media Group There were some positive comments – particularly 20 Mortlake High St London SW14 8JN concerning opportunities to work flexibly and have a better DX 36356 East Sheen work-life balance without it impacting career progression. But if these results and views are in any way representative, This issue is brought to you I’d say easy talk of a strong, cohesive workplace culture, in partnership with: uniting people in common purpose and goals, should be subject to hard scrutiny. This month’s interviews were all transcribed by: INTELLIGENTSERVICESCENTRE RICHARD BRENT EDITOR-IN-CHIEF from 3 Briefing MARCH 2020 Tweet us @Briefinglegal The home for professionals in legal business services Become a member and get more from your community NETWORKING EVENTS London / Leeds / Manchester / Bristol / Birmingham LSN WEBSITE Research papers / resources / case studies / whitepapers www.lsn.co.uk LSN JOBS Legal Support Network The only online platform dedicated to legal business @lsn_team services. [email protected] LSN_Advert_A4_v2 3.indd 1 22/11/2019 10:22:36 CONTENTS Inside this month 18 Knowledge round At Briefing Knowledge Leaders 2019, we discovered innovative Briefing is the only legal business management title, moves in KM and heard and is focused exclusively on points of view on what improving the work and worlds the function can do for of law firm management leaders. Every issue is packed firms’ bottom lines with relevant insight and lessons from peers and pros. UPFRONT BRAIN TRAINING LAST WORD James Gilding at 65 seconds with ... 11 Mitie Document Hannah Firth at Christie 06 David Pierce, global Management talks the 30 DLA Piper on the 38 Guimond at She head of sales at Axiom benefits of changing process of building the right Breaks the Law reviews Database business culture FEATU solution for the right issue Invisible Women: Exposing Data Bias in a 07 Highlights from the Christopher Young 2020 state of the US legal World Designed for Men 12 at Pinnacle offers INDUSTRY VIEWS market report from tips on how to spot key Peer Monitor client opportunities RES Dorigen Sykes at OPINION FEATURES 34 iTrain Legal on 21 SUPPLEMENT Ian Rodwell at Feature How are taking advantage of the BRIEFING SPOTLIGHT: Linklaters on the 09 14 firms encouraging a government’s KNOWLEDGE LEARNINGS importance of having a collaboration culture? Jem apprenticeship levy Firms discuss strategies knowledge-sharing culture Sandhu reports for improving the Jane Bradbury at search experience Alex Hatchman at Briefing events 36 3Kites highlights 10 Fletchers considers 18 Key takeaways from innovation trends and new Sponsored by progress made this Knowledge Leaders 2019 skills needed in law firms’ iManage International Women’s Day last November knowledge functions Briefing publications and INTELLIGENTSERVICESCENTRE events transcription partner from Visit intelligentofficeuk.com UPFRONT 65 SECONDS WITH ... DAVID PIERCE David Pierce, global head of sales at Axiom, offers his thoughts on innovation in the legal market and explains the strategy behind developing new technologies to better connect clients and lawyers How do you approach is addressed, many opportunities technology that our lawyers use Q innovation? will open up. There’s also a lot of to enhance their experience on I spend a lot of time entrepreneurial energy on the US the platform. Getting that right Aworking with my colleagues coasts, and Silicon Valley is still a for both clients and lawyers is a in product and marketing to hotbed. big priority at the moment. help general counsel and our department leaders navigate the Is Axiom a threat to What drove development modernisation of the law. We Q traditional law firms? Q of Axiom’s new Talent give ourselves the freedom to It depends on the business. Platform? think like futurists – it’s not a A Firms that are really focused Both our talent and clients hard science, we’re just on good client outcomes are A have been demanding more envisioning what the future always going to thrive and have frictionless connections. We see might be and playing out an impact on the industry’s a future where tens of thousands scenarios. But I think ‘evolution’ evolution. Axiom is one of those of lawyers are discovering and is a more accurate term to players: our strongest global completing work for clients describe what’s happening in relationships are more like true around the world. That requires the legal industry today. talent partnerships than us to become much more scaled traditional law firm-client and data-driven. The Talent Where do you see that relationships. We look at the Platform will help us offer more Q evolution happening in challenges clients are trying to flexibility to lawyers and enable the legal market? surmount and the opportunities clients to create better dynamic Legal still functions more they want to seize. Clients want business teams and on a much Aor less the same way it did to access pockets of talent at the larger scale. 150 years ago: primarily small right moment in time – our focus operators, the equivalent of on empowering talent, rather Which challenges facing ‘mom and pop shops’. In the than traditional outsourcing or Q legal businesses currently future, there will be a larger machine learning, enables that. are top of your mind? number of dominant players in Privacy is a big one. The the market doing just a few What were the benefits of Aregulations are coming fast things really well. In many ways, Q partnering with Permira? and furious, but there’s little the UK market is ahead of the We gained access to capital, precedent for general counsel US. The US doesn’t have A but also a partner that has and chief information security anything close to the 2004 international networks, a lot of officers to lean on because the Clementi Report, in which the experience in our industry and work required to understand and UK Government commissioned track record of helping ensure compliance is enormous. a full-scale review of regulation companies to scale using Second is diversity.
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