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Metro South Hospital and Health Service Report Objective

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Metro South Hospital and Health Service Report Objective Metro South Hospital and Health Service Report objective This Annual Report fulfils Metro South Health’s reporting requirement to the community and to the Minister for Health. It summarises the Hospital and Health Service’s results, performance, outlook and financial position for the 2017–18 financial year. In particular, the report outlines Metro South Health’s performance against key objectives identified in the Metro South Health Strategic Plan 2015–2019, as well as the Queensland Government’s objectives for the community. Licence and attribution Public availability statement This report, including the Other Reporting Requirements, can be viewed on Metro South Health’s website at • www.metrosouth.health.qld.gov.au/about-us/ This annual report is licensed by the State of Queensland publications/annual-report • (Metro South Hospital and Health Service) under a Creative Commons Attribution (CC BY) 4.0 Australia Hard copies of the Annual Report are available by phoning licence. the Office of the Chief Executive, Metro South Health, on 07 3156 4949. Alternatively, you can request a copy by CC BY licence summary statement emailing [email protected]. In essence, you are free to copy, communicate and adapt this Annual Report, as long as you attribute the work to Interpreter service statement the State of Queensland (Metro South Hospital and Health Service). The Queensland Government is committed to providing accessible services to To view a copy of this licence, visit Queenslanders from all culturally and creativecommons.org/licenses/by/4.0/ linguistically diverse backgrounds. If Attribution you have difficulty in understanding the Annual Report, you can contact us on 07 3156 4949 and Content from this Annual Report should be attributed to: we will arrange an interpreter to communicate the report to you. Metro South Hospital and Health Service Annual Report 2017–2018. If you have an enquiry regarding this Annual Report, © Metro South Hospital and Health Service 2018 please contact Metro South Health on 07 3156 4949 or email [email protected]. ISSN 2202-4182 2 Annual Report 2017–2018 | Metro South Hospital and Health Service Letter of compliance • • Annual Report 2017–2018 | Metro South Hospital and Health Service Annual Report 2017–2018 | Metro South Hospital and Health Service 3 Metro South Health Logan Hospital Welcome Wall Acknowledgement of the Traditional Owners Metro South Health recognises the traditional custodians of the land and waters where we provide health services. We pay our respects to the traditional peoples, the Yugambeh, Quandamooka, Jaggera, Ugarapul and Turrbal peoples, and to Elders past, present and yet to come. We sincerely thank them for their ongoing generosity and willingness to work with and support our staff, patients and community members. Closing the Gap Metro South Health is committed to Closing the Gap in health outcomes and life expectancy between Aboriginal and Torres Strait Islander people and non-Indigenous people. In this report, we share our achievements towards Closing the Gap, the areas we must address and how we plan to progress our aims during the year ahead. 4 Annual Report 2017–2018 | Metro South Hospital and Health Service Contents Letter of compliance .................................3 Agency service areas and standards ...............................................43 Acknowledgement of the Traditional Owners .........................................................4 Agency objectives and performance indicators ...............................................50 Contents ......................................................5 Strategic focus 1 ..............................51 Message from the Board Chair and Chief Executive ...........................................6 Strategic focus 2 ..............................56 Key achievements ......................................8 Strategic focus 3 ..............................60 Enabler 1 ...........................................66 1. Our organisation ....................................10 Enabler 2 ...........................................72 Agency role and functions ..................10 Enabler 3 ...........................................74 About Metro South Health ..................10 Vision, purpose and objectives. .........11 4. Our people ..............................................80 Strategic risks, challenges and Workforce profile ..................................80 opportunities .........................................14 Strategic workforce planning and performance ..................................82 2. Our governance .....................................15 An accountable structure ....................15 5. Financial highlights ...............................86 Organisation structure .........................16 Our Board ...............................................17 6. Financial reports ....................................87 Our Executive team ..............................29 Ethics and code of conduct ................36 Glossary.......................................................131 Audit and risk management ...............37 Information systems and Compliance checklist................................133 recordkeeping .......................................39 Connect with us..........................................135 3. Our performance ...................................40 Performance highlights ........................40 Government’s objectives for the community ..............................................41 Annual Report 2017–2018 | Metro South Hospital and Health Service 5 Message from the Board Chair and Chief Executive Dr Stephen Ayre Chief Executive Janine Walker Board Chair It gives us tremendous pleasure to present the Metro departments, and in the face of one of the worst flu South Hospital and Health Service Annual Report 2017–18. seasons on record. The fact that we serve one of the most diverse populations in Queensland also presents its own We are delighted to announce that this year we became challenges and opportunities. Australia’s first digital health service, with all our hospitals adopting the ieMR (integrated electronic Medical Record) Perhaps some of the greatest pressure has been and becoming Digital Hospitals. experienced by our hard working teams in Logan, and in particular the Logan Hospital emergency department. Throughout the year, Logan, Beaudesert, Redland (plus Logan is one of the fastest growing regions in Queensland Wynnum-Manly Community Health Centre, Gundu Pa) with a growing and diverse population that has a wide and QEII Jubilee hospitals all successfully became Digital range of healthcare needs. Hospitals, completing the rollout across our Hospital and Health Service. In order to meet these needs we have put some robust strategies in place that will allow us to build for the future Congratulations to the many people involved in this and continue to deliver safe, high quality healthcare that massive, ground-breaking achievement. We have truly meets the needs of everyone in our communities. established ourselves as leaders in digital health and we are proud to offer the benefits of Digital Hospitals to our During 2017–18, we made considerable progress on these patients, clients, staff and other community members. strategies to address demand, especially in Logan. Much of the year was focused on planning for the expansion of In other ways it has been a challenging year for us. We’ve Logan Hospital, and some of the key services within it, to strived to deliver excellent patient care under pressure provide a facility that will serve the people of Logan well from unprecedented demand, especially in our emergency for many years to come. 6 Annual Report 2017–2018 | Metro South Hospital and Health Service ‘We are delighted to become the first digital health service in Australia. We have established ourselves as leaders in digital healthcare and are proud to offer its benefits to our patients and community.’ To this end, we have been preparing for the Logan Hospital Our dedication to delivering excellent, person-centred care Infrastructure Program, which will deliver a wide range of – putting people at the heart of everything we do – was major healthcare benefits for local people. very much in evidence throughout 2017–18. We prepared to submit our application for Planetree designation (an Over the past year we have also been delivering accolade which recognises organisations delivering prevention and awareness programs designed to help excellence in person-centred care) and rolled out the people in our communities look after their health, seek the Person-Centred Care Reflective Practice Program to all our most effective care for their needs and reduce potentially staff. The program is designed to embed person-centred preventable hospitalisations to our facilities. care in all our actions and beliefs. For example, we were proud to help deliver actions in Thanks to a superb effort from all the nursing teams at QEII Queensland Health’s Logan Community health action plan Jubilee Hospital, the facility gained Pathway to Excellence® (Logan CHAP) to address the wide-ranging health needs of designation for creating a culture of excellence in nursing. people in Logan. We also continued our process of continual improvement As part of this program, we set up Logan’s first three by investing in innovation, research and redesign. Maternity and Child Health Hubs to improve access to During 2017–18, Metro South Health funding was driving antenatal care,
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