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Metro South Hospital and Health Service Metro South Hospital and Health Service 2019–2020 Report objective This Annual Report fulfils Metro South Health’s reporting requirement to the community and to the Minister for Health. It summarises the Hospital and Health Service’s results, performance, outlook and financial position for the 2019–20 financial year. In particular, the report outlines Metro South Health’s performance against key objectives identified in the Metro South Health Strategic Plan 2019–2023, as well as the Queensland Government’s objectives for the community. Licence This annual report is licensed by the State of Queensland (Metro South Hospital and Health Service) under a Creative Commons Attribution (CC BY) 4.0 Australia licence. In essence, you are free to copy, communicate and adapt this Annual Report, as long as you attribute the work to the State of Queensland (Metro South Hospital and Health Service). To view a copy of this licence, visit creativecommons.org/licenses/by/4.0/ Attribution Content from this Annual Report should be attributed to: Metro South Hospital and Health Service Annual Report 2019–2020. If you have an enquiry regarding this Annual Report, please contact Metro South Health on 07 3176 8057 or email [email protected]. Public availability statement This report, including the Other Reporting Requirements, can be viewed on Metro South Health’s website at www.metrosouth.health.qld.gov.au/about-us/publications/annual-report Hard copies of the Annual Report are available by phoning the Office of the Chief Executive, Metro South Health, on 07 3176 8057. Alternatively, you can request a copy by emailing [email protected]. Interpreter service statement The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the Annual Report, you can contact us on 07 3176 8074 and we will arrange an interpreter to communicate the report to you. © Metro South Hospital and Health Service 2020 ISSN 2202-4182 2 Acknowledgement of the Traditional Owners Metro South Health recognises the traditional custodians of the land and waters where we provide health services. We pay our respects to the traditional peoples, the Yugambeh, Quandamooka, Jaggera, Ugarapul and Turrbal peoples, and to Elders past, present and emerging. Closing the Gap Metro South Health is committed to Closing the Gap in health outcomes and life expectancy between Aboriginal and Torres Strait Islander people and non-Indigenous people. Recognition of Australian South Sea Islanders Metro South Health formally recognises the Australian South Sea Islanders as a distinct cultural group within our geographical boundaries. Metro South Health is committed to fulfilling the Queensland Government Recognition Statement for Australian South Sea Islander Community to ensure that present and future generations of Australian South Sea Islanders have equality of opportunity to participate in and contribute to the economic, social, political and cultural life of the State. 3 Queensland Government Metro South Health The Honourable Steven Miles MP Deputy Premier, Minister for Health and Minister for Ambulance Services GPO Box 48 BRISBANE QLD 4001 Dear Deputy Premier I am pleased to deliver for presentation to the Parliament the Annual Report 2019-2020 and financial statements for Metro South Hospital and Health Service. I certify that this annual report complies with: • The prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2019: and • The detailed requirements set out in the Annual Report requirements for Queensland Government agencies A checklist outlining the annual reporting requirements can be found on page 109 of this annual report. Yours sincerely Janine Walker AM Chair Metro South Hospital and Health Board Office Postal Phone Facsimile Metro South Hospital 199 Ipswich Rd 07 3176 8099 and Health Board WOOLLOONGABBA Qld 4102 4 Contents Statement on government objectives for the community 6 From the Chair and Chief Executive 10 About us 12 Strategic direction 13 Vision, Purpose, Values 15 Priorities 16 Aboriginal and Torres Strait Islander Health 17 Our community based and hospital-based services 19 Targets and challenges 21 Governance 26 Our people 26 Board membership 28 Executive management 34 Organisational structure and workforce profile 38 Strategic workforce planning and performance 39 Early retirement, redundancy and retrenchment 40 Our risk management 41 Internal audit 41 External scrutiny, information systems and recordkeeping 41 Queensland Public Service ethics 42 Human Rights Act 44 Confidential information 46 Performance 47 Service standards 49 Financial summary 53 Financial statements 55 Glossary 107 Compliance checklist 109 5 Statement on Queensland Government objectives for the community Metro South Health contributes to the Queensland Government’s objectives for the community by delivering services for the community that are high quality, sustainable, diverse and flexible to changing needs. Create jobs in a strong economy With a workforce consisting of approximately 14,158 employees, Metro South Health is one of Queensland’s largest employers. The organisation is committed to investing in the skills and diversity of its workforce, flexible working arrangements, supporting current and future leaders, and improving opportunities for women, Aboriginal and Torres Strait Islander people, people from multicultural backgrounds, and people with disabilities. Give all children a great start Metro South Health provides a wide range of health services to children within its resident catchment population. The organisation is committed to providing place-based, early intervention projects and strategies that are designed to improve integration of care and improve health equity for children living in vulnerable communities across its region. High quality, family-centred maternity care is integral to giving children the best start in life. Metro South Health provides hospital and community-based maternity care, with current projects to refurbish and expand services at Redland and Logan hospitals. Keep Queenslanders healthy Metro South Health delivers clinical care to more than 4,000 people each day – in hospital, in community settings and in the home. The objectives and strategies outlined in the Metro South Health Strategic Plan 2019–23, aim to deliver clinical excellence and better healthcare solutions for patients through redesign and improvement, efficiency and quality. Be a responsive government During the unprecedented COVID-19 pandemic, Metro South Health has successfully changed the way it delivers health services to ensure a world-class public health pandemic response, as well as continued, timely access to specialised health services. Through establishing COVID-19 screening clinics, expanding contact tracing capabilities, and increasing hospital bed capacity, Metro South Health rapidly responded to meet the additional pandemic demand. Simultaneously, the increased use of telehealth and telephone consultations, virtual patient monitoring, community-based care, and hygiene protocols, ensured the continued provision of high-quality, patient-centred healthcare, while minimising the spread of infection. 6 Other whole-of-Government plans/specific initiatives Queensland Economic Recovery Strategy–Unite and Recover for Queensland Jobs In the context of the ongoing COVID-19 pandemic, the Queensland Economic Recovery Strategy outlines the Queensland Government’s guiding principles for getting Queenslanders back to work, with a focus on three key priorities: 1. Building vital infrastructure 2. Strengthening Queensland’s industries, and 3. Enabling future growth. Stage One of the Strategy was announced in May 2020, building on the Government’s initial response to the crisis, while Stage Two (announced in June 2020) is focused on stimulating traditional industries. As part of Stage One and in the context of the key priority of “Building vital infrastructure”, the Government has committed to fast-tracking the delivery of the State Infrastructure Plan, including maintaining the current State infrastructure investment program at $51.8billion over the next four years 2019-20 to 22-23. Queensland Government State Infrastructure Plan The Queensland Government State Infrastructure Plan (Part B 2019) (SIP) identifies that the delivery of sustainable, high quality healthcare requires flexible infrastructure that meets the future demands of Queensland communities. Managing the growing demand for healthcare services while providing equitable access and improving health outcomes continues to be a key area of focus. Metro South Health completed delivery of the following SIP projects during 2019-20: • Logan Hospital mental health clinical decision unit (known as the Mental health Lounge). Total estimated cost $1.5m. • Logan Hospital modular hospital units (Ward 2M). Total estimated cost $9m. • Redland Hospital upgrade (ED and Birth Suites expansion). Total estimated cost $1.7m. Metro South Health progressed delivery of the following SIP projects during 2019-20: • Building Better Hospitals Logan Hospital expansion. Total estimated cost $460m. • Building Better Hospitals Logan Hospital maternity services upgrade. Total estimated cost $15.6m. • Logan Hospital maternity access road. Total estimated cost $3m. • Logan Hospital maternity services upgrade. Total estimated cost $2.3m. • Princess
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