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Communication Monographs Publication details, including instructions for authors and subscription information: http://www.informaworld.com/smpp/title~content=t713695619 Cracking Jokes and Crafting Selves: Sensemaking and Identity Management Among Human Service Workers Sarah J. Tracy; Karen K. Myers; Clifton W. Scott

To cite this Article: Tracy, Sarah J., Myers, Karen K. and Scott, Clifton W. , 'Cracking Jokes and Crafting Selves: Sensemaking and Identity Management Among Human Service Workers ', Communication Monographs, 73:3, 283 - 308 To link to this article: DOI: 10.1080/03637750600889500 URL: http://dx.doi.org/10.1080/03637750600889500

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The publisher shall not be liable for any loss, actions, claims, proceedings, demand or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material. © Taylor and Francis 2007 Downloaded By: [EBSCOHost EJS Content Distribution] At: 17:37 25 May 2007 o.7,N.3 etme 06 p 283 pp. 2006, September 3, No. 73, Vol. Monographs Communication O:10.1080/03637750600889500 (online) DOI: 1479-5787 (print)/ISSN 0363-7751 ISSN olbrtv,aditrcinlpatc htcnpa e ati socializing Qualitative Distance; in Role part Sensemaking; Organizational key Research Identity; a Humor; play Keywords: process. organizing unfolding, can the an constituting that as and a knowledge, practice humor reify building characterizes as and interactional newcomers, analysis reproduce, serves and The through maintain, humor work. needs collaborative, select, Moreover, of identity employees employee interpretations relief. which serves preferred and humor through duties, vehicle distance, job notions sensemaking role trying preferred to of superiority, relation face in service differentiation, work the human their In enables of self. humor sense make how of and explores identity study manage to officers, this workers correctional firefighters, among and gathered call-takers, data 911 participant-observation and interview Using Scott W. Clifton & Myers K. Karen Tracy, J. Sarah Workers Service Human Among Management Identity and Selves: Sensemaking Crafting and Jokes Cracking aoia hrot.Peiu esoso hsatcewr rsne tte20 n 05National 85287-1205, AZ 2005 Tempe, 871205, and Box Hugh PO their The University, 2002 Tracy, J. [email protected] State McPhee for Sarah Email: Arizona Robert the to: to reviewers Communication, USA. Correspondence grateful drafts. Human at anonymous earlier are of on also School two We feedback presented Downs valuable manuscript. providing and this were for of Goodall Sillars preparation Bud article the and Alan on suggestions this thank helpful North and We of of guidance conventions. University the versions Association at Studies Previous Arizona Communication Communication (PhD, of Scott W. Charlotte. Department Myers Clifton the K. 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