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So Create Your Own Ripple. Starting Now. • About Abu Dhabi Group Other Abu Dhabi Group Companies in Pakistan • Message from Mr. Zouhair A. Khaliq Mr. Naeem Zamindar • About Wateen Telecom Our Vision Our Mission Our Values • Our Team • Products and Services Portfolio Broadband Internet Telephony Multimedia Enterprise Solutions Table of Contents About Abu Dhabi Group Other Abu Dhabi Group Companies in Pakistan Abu Dhabi Group Bank Alfalah Ltd. Wateen Telecom was formed under the auspices of the Abu Dhabi Bank Alfalah Limited was incorporated on June 21st, 1992 as a Group which is one of the leading business conglomerates in the public limited company under the Companies Ordinance 1984. Its Middle East and one of the largest foreign investors in Pakistan. The banking operations commenced from November 1st, 1997. The Group has a diverse set of business interests that offer strong bank is engaged in commercial banking and related services as financial resources and extensive management expertise, resulting defined in the Banking Companies Ordinance, 1962. The Bank is in the commercial success for numerous enterprises. currently operating through 392 branches in Pakistan. Bank Alfalah also has overseas presence in Bahrain, Bangladesh & Afghanistan, The Abu Dhabi Group's major investments are in the following with the registered office at B.A. Building, I.I. Chundrigar Road, sectors: Karachi. During the past five years, the bank has emerged as one of the foremost financial institutions in the region endeavoring to • Oil and Gas Exploration meet the needs of tomorrow, today. • Banking and Financial Services • Automotive • Hospitality Services • Property Development • Telecommunications & Technology Al-Razi Healthcare Al-Razi Healthcare (Pvt.) Ltd. is Abu Dhabi Group’s latest venture in Pakistan. The company intends to pioneer world-class private healthcare facilities in Pakistan and is focused on becoming the first leading ‘Preventive and Wellness Healthcare’ entity providing Warid Telecom state-of-the-art medical technologies resulting in high quality and reliability with affordability. Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom in 2007. Subsequent to this, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan, for US$ 758 million. This partnership is part of a strategy to support Warid Telecom’s continued growth and to enhance its market position. 02 Mr. Zouhair A Khaliq Member Board of Directors, Wateen Telecom We, as consumers of information also have the innate desire to communicate with others and to make all this possible, we rely on technology. Without this technology, true growth and measure in any economy would not be possible in today’s age of ever-evolving consumer needs. The Abu Dhabi Group, with its staunch commitment to delivering the most innovative products across the globe and in Pakistan, it is also the single largest private foreign investor in the country. Through Warid and Wateen Telecom, the group is proud to be the first to offer the potential of quadruple-play (Internet, Telephony, TV & Mobile) services to the people of Pakistan and has a combined consumer base today of over 20 million individuals and households. We have certainly made great progress in the past year, with a new and vibrant team, and a strategic vision to lead Pakistan into the telecoms revolution of the 21st Century. This vision encompasses Wateen’s ability to bring to the nation the real, tangible benefits of global interconnectivity by means of implementing nationwide telecommunications infrastructure development and leading the market in terms of converged communications products and services. We at Wateen and the Abu Dhabi Group feel it is important to remain committed to our agenda of socio-economic and technological progress in Pakistan and to continue to develop our networks, services and to up-grade what we can do for our clients. All the while, we will continue to hold fast to our commitment to national development as a responsible corporate entity, and to play a significant role in Pakistan’s transformation into a world leader in telecommunications, development, research and trade. Mr. Naeem Zamindar CEO Wateen Telecom At Wateen, we believe that technology is going to change everything about how companies and societies operate. Wateen is the company that has the capabilities to realize this potential. Not only are we a leading broadband company, we are a top rated content creation, management and delivery company with six television channels under our management, and we are an end to end solution provider that can not only set up your network but also manage your complete IT infrastructure on the Wateen Cloud. Our “cloud” can enable anyone with the computing resources equivalent to Google and rent it by the hour. This will speed up everything – innovation, product cycles and competition, frog leaping Pakistan to prosperity. Over the last year, we have invested heavily in improving and expanding our network, bringing together the right people, systems and processes that will ensure outstanding customer experience. We believe that our success will only happen if we enable you to succeed. With over a million customers on our cutting edge fiber optic, cable TV and WiMax network, we have begun the journey towards realizing our vision, to bring the power of the internet to every Pakistani. It gives me immense pleasure in informing that Wateen has recently signed an agreement with the Higher Education Commission to provide broadband services to centers of higher learning in far-flung areas, bringing hope and enlightenment to a new generation of Pakistanis. Now a university student in Hazara will have access to the same knowledge and learning tools as someone at Harvard. This is a revolution in the making. At the heart of this progress lies a ‘Winning Team’, dedicated to enabling the digital lifestyle of the people of Pakistan. Our talented work-force is committed to rising to the challenge of connecting the unconnected and enabling their digital needs. Wateen is currently working with the Universal Services Fund on bridging the urban and rural divide in the country and has won 4 optic fiber packages and 4 broadband packages helping bring e-health, e-governance, e-commerce, e-education among others to the people in the under-served areas of the country. Our team could not have made this possible without the immense support of our sponsors, shareholders and the vision of our chairman H.H. Sheikh Nahayan Mabarak Al Nahyan. The confidence he has shown in the government and the people of Pakistan has enabled Wateen in making history possible, today. 04 About Wateen Telecom Wateen Telecom is a converged communication services provider that fulfills connectivity requirements for organizations and individuals in Pakistan. Wateen Telecom delivers complete solutions for Internet, Voice, Multimedia and Enterprise Solutions that make it the most comprehensive provider for all of Pakistan’s communication necessities. An Abu Dhabi Group venture, Wateen’s vision is to take Pakistan into the digital revolution of the 21st Century and to make Pakistan a regional communications hub, connecting the East with the West and Central Asia with the Middle East. Wateen began its operations in Pakistan in 2007, with the deployment of the largest fiber optic network in the country. Moreover, Wateen is the world’s first company to commercially roll out a WiMAX network on a nationwide scale. Wateen currently services over 250,000 WiMAX subscribers, provides enterprise solutions and data services to over 200 leading organizations and its wired (HFC/GPON) network reaches over 15,000 households in Lahore and Multan. With a new strategic vision and management in place, Wateen has steadily improved its service provision and its corporate structure to adequately reflect its corporate motto and beliefs of ‘Enabling Customer Lifestyles’. Wateen is aiming to help shape the education, social and economic development in the country using broad-based internet provision. 06 Vision, Mission, Corporate Values Our Vision To lead Pakistan into the digital revolution Our Mission Deliver high-quality, flexible and innovative solutions that are cost-effective Provide complete customer satisfaction on time, every time Make ‘Broadband Pakistan’ a reality Our Values Ownership Responsiveness Innovation Customer-Centric Team Oriented 08 Hello Again. Our Team We met back in 2007. As the first company to launch WiMAX wireless broadband internet, we set out to connect all of Pakistan. Next came a bouquet of services for the demanding individual and the modern enterprise. Fast forward to 2011. Wateen is ready to deliver like never before. We’re back with a brand new management, and a whole new game plan to surpass your expectations. These are exciting times – so hop on board as we take our converged media and communication solutions to the next level. So hello again... and let the good times begin! 10 Naila Bhatti GM Media Adnan Kareem Head of Product Development Syed Jibran Ali Chief Commercial Officer Zafar Iqbal General Manager HR/ Admin & Infrastructure Naeem Zamindar Chief Executive Officer Asad Rezzvi Chief Transformation Officer Zeeshan Hassan GM Customer Care Faisal Sattar Chief Technology Officer Sajid Farooq Hashmi Head of Legal and Company Secretary Sajjeed Aslam Chief Financial Officer Brig.(r) Mazhar Qayyum Butt General Manager Corporate Affairs Ali Khan GM Enterprise & Carrier Sales Saleem Akhtar Head of Project Management Office 12 Products & Services Portfolio Wateen Telecom is dedicated to providing you with the industry’s best and most innovative services for your home and business use. We provide converged communication services that include a wide range of Internet Broadband, Multimedia, Telephony and Enterprise Solutions that give you the choice to personalize your lifestyle in any way and any where you want. 14 Discover Imagination Broadband Internet The internet experience is changing and Wateen is at the forefront of making it happen.