Introduction

Introduction Time is a precious resource nowadays, this is why Air Moldova appreciates every minute of its customers, offering connections to over 800 destinations worldwide. Comfort and security complement the company's flight, so passengers can plan their vacations and business meetings without any worry. Air Moldova is a team of professionals and associates, joining their forces to ensure that, defeating the distance and time, it brings together and unites people, making them mobile and free, and thereby Air Moldova has become a leader in the airline industry in Moldova. Company Description: . Activities: passenger air transportation; cargo and mail air transportation . Member of International Association of Air Transport (IATA) since July, 2004 . IATA Operational Safety Audit (IOSA) operator since December, 2008 . Quality System established according to JAR-OPS and Civil Aviation Authority requirements . Advanced sales network . 21 direct flight destinations . Connections worldwide 1 . 503 000 passengers transported in 2012 . Constant growth of passenger flow . Attractive programs for passengers . Competitive fares for air tickets . Professional and friendly staff Services: passenger air transportation, transportation of cargo and mail Key priorities: . Reliability; . Safety; . Customer care; Objectives: . To become the first choice for passenger and cargo traffic to/ from Moldova. To ensure safety and reliability in accordance with international requirements and standards in the field . To achieve performance indicators of renowned airline companies in terms of punctuality and safety operation of airline luggage . To continuously improve the company's staff to enhance their professionalism For our customers we aim to be: . Constantly on their side . Attentive to their needs and requirements . Treat each person as an individual . Be professional in all we do . To maintain the highest standards of safety 2 Republic of Moldova The Republic of Moldova is a small country, situated in the Southeast part of Europe, neighbouring Romania to the West and Ukraine to the East. This piece of land boasts a rich history. Its territory is part of the Romanian state Moldova, created in the Middle Ages. Following the Russian-Turkish Peace in 1812, the space between the rivers Prut and Nistru was asigned to Russian Empire, afterwards became a province of the Czarist Russia, which called it Basarabia. Republic of Moldova declared its independence on January 24, 1918 and on 27th of March 1918 united with its mother land Romania. In 1940, the geopolitical context created by the secret annex of Molotov-Ribbentrop Pact, Bessarabia was annexed to the Soviet Union. In 1941 Bessarabia rejoin the territory of Romania, but in 1944 it becames a part of the USSR and was proclaimed as the Soviet Socialist Republic of Moldavia With the collapse of USSR, Moldova became independent on 27 August 1991. On 2 March 1992 the Republic of Moldova became a member of the United Nations. Location: Eastern Europe, between Romania and Ukraine Area: total: 33,843 sq. km land: 33,371 sq. km water: 472 sq. km (main rivers: Danube, Nistru, Prut, Raut; main lakes: Beleu, Bic, Dracele) Capital: Chisinau Currency: The national currency, the Moldovan Leu, was introduced on the 29th of November 1993. The National Bank of Moldova was established in 1991. Population: 3 The Republic of Moldova has a population of 3,5 mln people and is one of the most densely populated European countries. Moldova is populated by different ethnic groups. A breakdown of major ethnic groups is as follows: Moldovans (romanian origine) – 76,2 %, Ukrainians - 8,3 %, Russians – 5,9 %, others (Gagauzians, Bulgarians, Gipsy, Jews, etc.). A high ratio of the population lives in the rural area. The urban population represents 39,7 %. The major cities of Moldova include the capital city, Chisinau (over 755140 people); Balti (127603); Cahul (119 131); Hincesti (119569); Orhei (115828); Soroca (100490); Ungheni(110674); U.T.A. Gagauzia (155711). Economy: The Republic of Moldova faces a period of transition to a market economy. In first part of 2011 the GDP was 16.8 mln lei, that is by 8.4% more than in the same period of 2010. The industry is specially concentrated on processing the raw agricultural material, and is also represented by light, chemical, wood processing, machine building industries. The total of industrial production for January-October 2011 increased by 9.1% compare to same period of 2010. The main products imported by Moldova are the natural gas, petrol products, transport means, and equipment. The most part of energetic resources is also imported. In first 9 months of 2011 the export was increased by 64.9%, and import by 41.7%. The investment level in long-term tangible assets was 4.8 billion lei that is by 31.8% more than for same period of 2010. In January-October 2011 transport companies transported around 4.9 million tons of goods – by 24% more than for same period of last year. 4 Historical review The state-owned airline Air Moldova was founded by presidential decree of January 12, 1993. Air sub-units based in Chisinau airport provided the basis for the airline. Thus the beginning of the company's activity can be counted down from September 19, 1944, when the first unit of transport aircrafts Po-2 arrived to Chisinau and Moldovan independent squadron started to function. Aside from fifteen aircrafts of Po-2 type operating domestic flights and serving in agriculture, at first there were two Li-2, which operated flights to Moscow, some Ukrainian cities and Black Sea and Caucasus summer resorts. In 1960s some considerable steps in development of the local airline industry were made. New airport in Chisinau put into operation at the beginning of the decade was able to serve gas turbine aircrafts. The enterprise received status of Civil Aviation Administration in 1965 and new aircrafts of An-10, An-12 and An- 24 types enlarged its fleet. Regular flights to many cities of the USSR were opened and transportation of fruits and vegetables grown in Moldova to the largest industrial centers of the country was established. The beginning of 1970s is marked by appearance of jet planes on country's main air lines. Tu-134 started its operations in 1971 and this aircraft type became the main air liner of the enterprise and the total number of them achieved 26. In Chisinau there even was an all-union test basis for aircrafts of this type. In 1972 regional aircrafts Yk-42 and in 1974 cargo aircrafts An-26 enlarged the fleet. The route map kept expanding and flow of traffic grew. 5 Further development of Moldovan aviation was conditioned by introduction of Tu-154. In the middle of 1980s the Administration received ten of them. At that time Moldovan aircrafts flew to 73 cities of the USSR and carried over 1.000.000 passengers per year. In 1990 the first international line between Chisinau and Frankfurt-am-Main was opened. In the beginning of 1990s the restructuring of the Moldovan air industry took place. The single structure was divided into a number of separate enterprises, one of which became airline Air Moldova. The beginning of 1990s was a time of challenge for Moldovan civil aviation. Reorganization of the industry took place at the time of complicated political situation, essential recession in living standards and breaking-off of existing economic ties. The fuel deliveries were irregular. As a result, the demand for air transportation decreased considerably. Economic indicators of air transportation kept falling and were as low as in 1950s. As a matter of fact, there only existed an air connection between Moldova and Moscow and Tel Aviv at that time. Nevertheless the airline managed to hold out against all hardships of the transitional period. At the turn of millenniums situation took a turn for the better. New air routes to European countries were opened. For the first time in the last ten years the airline received new aircrafts. In 2001 modern airliners - Embraer 120 and Embraer 145 were taken on leasing. In 2003 the airline's image was rebranded. On May, 10, 2010 Embraer delivered the first Embraer190 jet to Moldovan flag carrier Air Moldova. The deal was announced in February 2008 and includes purchase rights for another Embraer 190. Air Moldova’s Embraer 190 is configured in a 114-seat single class layout, the first to feature in this category. The aircraft will serve the airline’s European and Middle East network, operating from the Moldovan capital 6 of Chisinau. The Embraer 190 is the cornerstone of our development strategy - having the right-sized aircraft to open new routes, complementing our current narrow-body fleet and ensuring passenger comfort. 7 About company Air Moldova is the national air carrier and Moldovan largest airline. Nowadays Air Moldova is one of Moldovan’s most recognized brands. From its hub at Chisinau International Airport, Air Moldova operates direct flights to 24 destinations. Air Moldova holds 53% of air transportation market in Republic of Moldova. In order to meet the constantly growing needs of its passengers, Air Moldova is increasing its fleet. Fleet replenishment with modern airliners Airbus-320 (the first one was received in September, 2003, the second one - in February, 2004 and the third one – in March, 2009) was a remarkable event, which led to substantial increase in passenger and cargo flow. In March 2010, the first time in the history of the Moldovan civil aviation company’s fleet will be replenished with new aircraft - a new Brazilian Embraer-190jet. Today, Air Moldova is an airline with an excellent safety record and operational reliability. Special quality audits and inspections of flight operations, maintenance, ground operations and training are carried out at least once every year, and Air Moldova’s quality system meets stringent JAR-OPS and Civil Aviation Authority requirements.

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