MAY 2021 Volume 12 issue 135 AWARDS: 2016 Silver Anvil Award (PR Tools/Publications) • 2016 Philippine Quill MAKATIMED PROPERTY Award of Merit (Communication Skills/Publications) GRAB A FREE MAKATIMED COPY! MAKATIMED BEAT is a monthly newsletter of the Makati Medical Center

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INSIDE... Page 2 Have mild to moderate COVID symptoms? MakatiMed’s TeleMD and Drive-Thru consultation services got you covered Page 3 New MakatiMed facilities opened for improved patient access DOH Sec. Francisco Duque III addresses A Makati resident receives the Comirnaty the media during the press conference. vaccine from DOH Sec. Duque. New Services The Makati City local government unit (LGU) organized a symbolic vaccination Page 4 Shining Stars event on May 13, 2021 at Makati Medical Center for the first batch of Makati Page 5 MakatiMed welcomes residents who received the Comirnaty vaccine from Pfizer and BioNTech. nurse volunteers from Held at the 8th Floor Auditorium of the hospital, the Makati LGU partnered with Mindanao MakatiMed to vaccinate the residents of the city as it was one of the first LGUs in the country to receive the first batch of the mRNA-based COVID-19 vaccine from the Page 6 NPCSD conducts World Health Organization’s COVAX Facility. students’ enhancement, The event was attended by World Health Organization (WHO) Representative COVID-19 updates to the Philippines Rabindra Abeyasinghe, MD, United States Agency for webinars International Development (USAID) Philippines Office of Health Director Michelle Page 7 Tribute to MakatiMed Moms Lang-Alli, Department of Health (DOH) Secretary Francisco Duque III, National Task Force (NTF) Against COVID-19 Chief Implementer Carlito Galvez Jr., Makati Page 8 #MyMakatiMedStory City Mayor Abigail Binay, MakatiMed’s President & CEO Atty. Pilar Nenuca Almira, and MakatiMed’s Medical Director Saturnino Javier, MD. Commendations

Makati Medical Center, through its Housekeeping Services, donated linen (bed sheets, comforters, blankets, pillowcases) and personal protective equipment (PPE) to the Philippine General Hospital (PGH). Facilitated by Janice Caoili, MD, Head of the MakatiMed Infection Prevention and Control Department, the donation was received by PGH representative Maria Bernadette Idvao. The initiative comes as a response to the call for help for the public hospital after a fire broke out on May 16, 2020 at PGH, which is also the largest COVID-19 referral hospital in (Left) PGH Representative Maria Bernadette Idvao receives the country. The fire alarm was raised up to the second level the donation of Makati Medical Center from (right) Danica by the Bureau of Fire Protection before being declared under Ramos, Housekeeping Officer. control and put out hours later. Editorial Team Address I 2 Amorsolo Street, Legaspi Village, Makati City, HaveMAKATIMED mild to moderate COVID symptoms? PROPERTY Philippines Contact Number I +632 8888 MakatiMedʼs TeleMD and Drive-Thru 8999 Website I www.makatimed.net.ph consultation services got you covered Editor-in-Chief I Arlyn L. Songco Editorial Team I Shieyl L. Aranas; The hospital is offering more ways to get the proper medical care Mary Joy L. Fernandez you and your family need Contributor(s) I Olivia D. Oraye; Julius L. Vinluan, RN; Rommel Amid the pandemic, Makati Medical Center (MakatiMed) is making it even easier Alegre Jr., MAN, RN, LPT for you and your family members to get the proper medical attention needed if someone is experiencing mild or moderate COVID-19 symptoms or if you have any general medical concerns. This top hospital in the Philippines is offering TeleMD and Drive-Thru consultation services as well as COVID HomeCare Packs for utmost convenience and safety. MakatiMed MakatiMed’s TeleMD consultation services through the MMC HealthHub are COVID-19 Hotline: available for adults and pediatric patients (newborn to 18 years old). You may consult for a single “visit” or choose a package. Single TeleMD consultation is +632 8888 8999 available from 8:00AM to 9:00PM. Local 7335 You have the option to choose the Basic package which will give you five (5) TeleMD consultations for five (5) days, a homecare guide, and a COVID HomeCare Monday to Saturday Pack. Each pack will contain a digital thermometer, a pulse oximeter, medicines, and 8AM – 5PM vitamins. The Basic package is available for Php7,000 for adults and children (newborn to 12 years old) and Php6,800 for adolescents (13 to 18 years old). An Extended package is also available with 10 TeleMD consultations for 14 days, a homecare guide, and a COVID HomeCare Pack, plus a medical certificate. The Extended package is available for Php10,500 for adults and children (newborn- Employee Well-being 12 years old) and at Php10,300 for adolescents (13-18 years old). Clinic (EWC) TeleMD add-ons such as RT-PCR swab, blood extraction, X-ray, face-to-face Teleconsultation for consultations, and assistance or referral to a specialist doctor may also be required MakatiMed employees depending on your current health situation. All telerounds will be at 8:00AM-5:00PM from Mondays to Saturdays. For more information on TeleMD consultation services, Viber number: you may call MMC HealthHub at 02-8888-8999 local 2189 or 2832 or send an email to [email protected]. 0961 721 6291 A novel and convenient service from MakatiMed is the Drive-Thru services for Clinic number: face-to-face medical consultations and on-site referral for a COVID diagnostic test (+632) 8888 8999 via RT-PCR swab, chest X-ray, and other laboratory tests. Going through the Drive- Thru services also gives you access to purchase COVID HomeCare Packs at the locals 2170 and 2182 site. You may also be further referred to get TeleMD consultation services you need for monitoring. MakatiMed’s Drive-Thru services are available at the Convergys Open Parking on Dela Rosa corner Salcedo Street. Entrance is along Dela Rosa Street Access Road 3 right after McDonald’s in Kroma Tower. It’s open at 7:00AM to 4:00PM from Mondays to Saturdays. You may call MakatiMed OnCall at 02- 8888-8999 or the MakatiMed COVID Hotline at 02-8888-8999 local 7061 to schedule or get more details on these services.

2 NEWS MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 NewMAKATIMED MakatiMed facilities opened for PROPERTY improved patient access Makati Medical Center officially opened three (3) new facilities to offer assistance on medical procedures, provide support for Health Maintenance Organization (HMO) concerns, and expand accessibility to MakatiMed’s outpatient pharmacy. The hospital relocated and reopened its Central Registration Facility from Ground Floor to 1st Floor Tower 1 (previously occupied by Burger King). Effective May 6, the Central Registration serves patients availing of multiple outpatient tests and procedures. They will be assisted by Patient Service Specialists (PSS) for the scheduling and billing of multiple diagnostic procedures availed from the respective centers. The Central Registration Office is open Monday-Friday, 7AM to 5PM. The new HMO Assist facility, on the other hand, was opened on May 4 to assist HMO members and dependents for concerns such as issuance of Letter of Authorization (LOA), referral to HMO accredited doctors, and other inquiries on HMO coverage. The HMO Assist Facility is located at the 1st Floor of Tower 1 beside Elevators A, B, C MakatiMed opens the new Central Registration Facility, (formerly Radiology Releasing area). HMO Assist Facility, and MakatiMed opened the MedExpress Drugstore satellite branch along Dela Rosa MedExpress Satellite Store. Street, Legaspi Village, Makati City. Patients do not need to enter the hospital premises anymore to get prescription or refill medicines as the MedExpress Satellite Store is open Monday-Sunday, 7:00AM to 9:00PM. The main MakatiMed MedExpress is also open 24/7. Patients may also opt to avail the MakatiMed MedExpress delivery service for medicine orders.

NEW SERVICES

Department / Unit / Section Service(s)

Anatomic Pathology Rapid Tissue Processing for Small Biopsies

Tatt's Clear (package for unwanted tattoos) MakatiMed Wellness Center Vein Free (package for unsightly veins)

Urogynecology and Incontinence Center Uroflowmetry , Urodynamics

from page 1 Makati City, MakatiMed conduct Pfizer Symbolic Vaccination Ceremony In his remarks, Dr. Abeyasinghe vaccine has a very high efficacy so you After the press conference, Sec. expressed how glad they are to provide may accept them with confidence.” Duque – who is also a physician – the vaccines from the COVAX Facility Mayor Binay, on the other hand, ceremoniously inoculated one of the and urged the residents to get their jabs thanked MakatiMed for accepting the Makati residents with the Comirnaty to get immunized. “It is necessary to partnership for the vaccination rollout in vaccine. vaccinate as many people as possible the city. “This occasion is a blessing and Dr. Javier wrapped up the event to achieve herd immunity. And so, we we continue to commit MakatiMed to with a reminder to everyone to get the urge the citizens of Makati to accept the even further strengthen our partnership already available vaccine to achieve vaccines that are already available to with the LGU and DOH,” said Atty. herd immunity and to finally end the you. As you know, the Pfizer-BioNTech Almira in response. COVID-19 pandemic.

MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 NEWS 3 Shining Stars MAKATIMEDBy Olivia D. Oraye - Quality Management Division PROPERTY The Quality Management Division (QMD) presented the Shining Stars award to the outstanding employees. Shining Star Award is a monthly incentive program given to MakatiMed staff, department/unit, and service partner who received commendations from patients or customers through the Patient Satisfaction Survey forms, emails, social media, or SMS. This is to acknowledge and recognize the exemplary service of the staff, as well as to promote positive workplace that inspires and uplifts employee morale.

Shining Stars awardees for March 2021:

5th Wing Joseph Sheridan Saquin, RMT Arsenio Zapata Angela Crisostomo, MD Ma. Christine Asi, RN Creative,Communications & Ernesto Lagmay Jr. Arvin Joseph Gamboa, MD Ma. Monique Solas, RN Sales Services Joanne Carla Elaine Tabamo, RSW Cleofe Medina, MD 6th Rear Jinyosyl Marie Bualat Ma. Luisa Agustin Connie Huan, MD Bryan Pina, RN Credit,Billing & Collections Maria Fatima Moral, RSW Gia Wassmer, MD Dianne Marie Rojo, RN, MAN Carlo Pepino Marie Cheryl Maquera James Angelo Illescas 7th Circular Cora Malonzo Rowena Vivero Janice Caoili, MD Ma. Janet Pelicano Diosdado Ambolario Heart Station Jay Dy, MD 7th Rear Jeniel Valderama Aragine Orolfo, RN Joanne De Grano-Marave, MD Dennish Galamgam Jocelyn Endaya Aubrey Ross De Jesus Joseph Ray Richard Cedeño, MD Marie Joyce Liwag, RN Khris Ian Tejo Christel Delfin Katrina Tan, MD Meliza Jayme Shiela Pilapil Czarina Villaceran Lourdes Ann Co, MD Rochelle Diano, RN Diabetes Care &Weight Donnabell Truya, RN Ma. Cecilia Cordova, MD 8th Circular Wellness Center Eli Jeorell Gamo Ma. Purita (Peachy) Paz-Lao, MD Angelique Nicole Magsino, RN Margarita Montealegre, RN Hannie Jo Gregorio Maria Angela Nicole Perreras, MD Katrina Ponce De Leon, RN Maricar Fabon, RND Jenina Rikka Gaviola Maria Luz Espinosa, MD 8th Front DR Ultrasound Junezze Echanova Maricelle Chua, MD Jocel Jalober, RN Emileen Pearl Echano Kathleen Buquiran, RN Mario Benito Bautista, MD Loraine Pablo, RN Joelene Abion Lariza Laming Maureen Laranang, MD Ma. Nina Nagamatsu, RN Kimberly Calimlim Ma. Esperanza Ramos Melodie Grace Remorca, MD Nerissa Guevarra Krisllie Villadiego Marielle Joy Abiog, RMT Michelle Chu, MD 8th Wing Myla Torres Marife Esturco Monalisa Ruben, MD Marie Eugenie Arada Princess Catherine Sayo Mary Grace Dalinog, RN Myrna Fojas, MD Ray Mark Dizon, RN Riza Divinagracia Monica Balana R.J. Gerard Panlilio, MD Aesthetic Center Vanessa Ivy Santiago Nastassia Leslie Nido, RN Ramon Reyles, MD Melody Arcilla E.N.T. Nina Rose San Juan, RN Romina Gerolaga, MD Breast Clinic Maria Vea Villaluz Rio Bianca Oriel Rona Lapitan, MD Aleinka Pauleen Salapong Finance Rosette Anunciacion, RN Salvador Abad Santos, MD Angelique Francine Giron Cynthia Ramilo Rosie Vidal, RMT Sharon Leah Enghog, MD Camille Garcia, RRT Gastroenterology and MakatiMed Wellness Center Stephen Nazareth, MD Erica Doctolero, RRT Endoscopy Unit Allana Jean Nate Abela Teresa Sy-Ortin, MD Francesca Alessandra Semilla, RRT Alrey Regidor, RN Elinor Clemente MMC HealthHub Freyja Cyrilla Vicente, RRT Bernadette Villena Elyca Valeriano Clarize Mae Dancel, RN Ghani Aishah Mohamed, RRT Christian Espinosa, RN Ervin Agoncillo Deborah Novero, RN Macy Joan Tabog, RRT Dryden Luke Ratio, RN Jilli-Anne Baldovino Francis Evan Rivera Maria Elaine Palad Edelman Del Mundo, RN, MAN Jonalyn Anes MMC HealthHub - Operations Call Center Jason Velasco, RN Joyce Ann Opinion Joyce Leene Torrente Julius Larioque Jo Anne Cecille Lanuza, RN Kirshie Ena Carpio Raine Arravelle Manalang Ma. Aurora Adanza Jomiel Ann Bacani, RN Mary Rose Fermin NeuroSciences Center Paterno Seda Jr. Lina Portugalete Paola Rica Ebarvia Cleo Ann Pirote, RN Raquel Manansala Margaret May Sarmiento, RN Medical Education Renj Cruz Richard Sia Queen Erika Llamoso April Rose Airoso, MD Nuclear Medicine Center for Osteoporosis & Reynaldo Cabelin Jr., RN Luis Andino Santos, MD Chelsea Tolentino Bone Health Rhyshel Analie Fuentes, RN Mariel Enverga, MD Frances Diane Sangalang Goldameir Francisco, RN, MAN Rysalyn Pagatpatan, RN Ramon Antonio De Vera, MD Hadzmer Amiril, RMT Valerie Shane Facundo Violeta Matola Daphne Jo Valmonte, MD Ledavina Seno, RN CLS Eye Center Health Services Department Medical Services Leslie Rose Ramos, RMT Chrissie Rochelle Bartolata Angelica Alvarado, RSW Aldabelle Labanen-Cruel, MD Rose Hannah Seguizabal, RMT Esmeralda Basas, RN Arianne Michelle Bandiola, RSW Alvin Constantine Tin, MD Sandra De Paz, RMT

4 NEWS MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 Nursing & Patient Care Siegfred Jude Pedrajas, PTRP Rey Marlo Sarmiento, RRT Radiology Nursing Services Radiation Oncology & PET Richard Arvin De Guzman, RRT Elijah Del Rosario, RN, MAN Camille De Guzman, RN, MAN Imaging Radiology Diagnostic Unit Felix Reodique Jr., RN Ma.MAKATIMED Cecilia Paje, RN, MAN John Paul Nachor, RRT PROPERTYCandace Faith Mapatac Julie Ann Tandoc, RN Wilson Albay Judezza Eurain Cajucom Jeremae Relingado Karen Rose Libayo, RN Physical Medicine & Radiation Oncology Jillianne Carla Briones, RRT Ma. Karen Diane Angeles, RN Rehabilitation Aaron Ramil Joana Toring Rafael Eduard Garde, RN Almira Gail Lagurin Ainna Manuel, RRT John Phillip Samson Radiology Services Alyssa Viray, PTRP Alyssa Mae Ramos, RRT Julle Miland Biacora, RRT Carmelita Yanga Charisse Denise Candasa, PTRP Andrea Yvonne Dominno, RRT Lloyd Anthony Accad, RRT Jennifer Fernandez Deniel Roy Lobrin, PTRP Charisse Anne Aguila, RRT Ma. Antoniette Pangilinan Ma. Geneva Felix, RN Dex Papa, PTRP Donald Marcos, RRT Radiology MRI Unit Renal Services Eric Patrick Arellano Eva Sarmiento Camille Bacarra Pristine Abbylaine Via Salvador, RN Hazel Lorraine Tagle, PTRP Gielen Quiñones Donnalee Serafica Rossa Estella Batac, RN Jhonna Prasmo, PTRP Jay Lord Mallillin, RRT Edmon Javier, RRT Security Department Keone Matthew Haling, PRTP John Patrick Garcia, RRT Ferghilyn Bie, RRT Jenny Lyn Escartin Kimberly Nicole Henson, PTRP Joseph Daniel Dichosa James Edward Palmera, RRT Junmar Napatutan Lorenzo Ruiz Carpio Ma. Patricia Ann Dayag, RRT Lance Owen Deligero Rosalina Manabat Ma. Klaryzha Jade Tristan Mark Jamil Licayu, RRT Mark Dennis Lamsen, RRT Vascular & Lymphedema Madelyne Carandang, PTRP Radiology CT-SCAN Nova Krizell Rilloraza, RRT Center Raisa Alferos, PTRP John Starsky Edanol Prylle Lorenz Azucena, RRT Janyl Kendru Reyes, RN Reggie Arcilla, PTRP Lyssa Louise Gorgonia, RRT Sam Garwin Panopio, RRT Joy Kristine Alvis Rommel Mapa Odilon II, PTRP Mara Joyce Itliong Voris Aldrin Mondejar, RRT Mary Anne Robles, RN Princess Nicolle Bautista

MakatiMed welcomes nurse volunteers from Mindanao Nurse volunteers from the sister hospitals of Makati Medical Center in the Metro Pacific Hospitals Holdings, Inc. (MPHHI) group arrived at MakatiMed on April 14, 2021 for a one-month stay in the hospital. Manuel J. Santos Hospital in Agusan Del Norte and West Metro Medical Center in Zamboanga City each sent four (4) nurses to help augment the medical workforce in MakatiMed as the hospital continues the fight against COVID-19. The nurse volunteers underwent through the Competency Enhancement and Alignment Training organized by the Human Resource Management and Development Division (HRMDD) and Nursing and Patient Care Services Division (NPCSD). The Nursing leaders oriented the volunteers on MakatiMed’s policies, procedures, and COVID-19 updates. They also facilitated the skills demonstration and validation session Nurse volunteers from Mindanao arrive at MakatiMed for a before the volunteers were deployed to the Emergency one-month duty in the hospital. Department where they worked for the duration of their stay.

MakatiMed nurse leaders orient the volunteers during Nurse volunteers demonstrate the proper way of donning and onboarding session. doffing of personal protective equipment (PPE).

MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 NEWS 5 MAKATIMEDNPCSD conducts studentsʼ PROPERTY enhancement, COVID-19 updates webinars By: Rommel G. Alegre, Jr., RN, MAN, LPT and Julius L. Vinluan, RN – Nursing & Care Services Division

In line with the thrust to continuously educate nurses and This was augmented by Daryl Jeremiah R. Gaba, MAN, nursing students on current best practices and health RN (Assistant Director, Nursing Support Services), who updates regarding the pandemic, the Nursing & Care focused on the vaccination plan of MakatiMed. Services Division (NPCSD) conducted two webinars Both speakers aimed to convince as many healthcare addressing these concerns. workers as possible to take advantage of the privilege given The Division facilitated the Students’ Enhancement to the hospital as a vaccination unit, which will eventually Webinar for Medici di Makati College on February 1 to 5, lead to less identified local cases of COVID-19. 2021. This is under the Progressive & Alternative Clinical An open forum was conducted after both discussions to Experience (PACE) Program geared towards continuing the address the queries of the webinar participants. related learning experiences of nursing students even in the A total of 306 MakatiMed healthcare workers attended time of pandemic. the webinar and participated in the discussion. With 60 students in attendance, the five-day virtual The program was moderated by Julius L. Vinluan, RN webinar comprised critical care and emergency concepts, (Nurse Educator, Nursing Education Research and as well as basic nursing procedures to complement the Development). students’ theoretical knowledge in applying nursing skills in the actual hospital setting. Mark Angelo Aguinaldo, RN of Cardiovascular Telemetry Unit, discussed Hemodynamics; Erika Macairan, RN, Nurse Manager of Neuroscience and Cardiovascular Intensive Care Unit, discussed the Basics in ECG Reading; Juan Miguel Velasco, RN, MAN, Nurse Educator, discussed Oxygen Therapy and Mechanical Ventilation; Ma. Rhesa Valenzona, RN, Nurse Educator, discussed Emergency Care and Response; Roland Joseph Toledo, RM, RN, ET, former MakatiMed Nurse Educator, discussed Ostomy Care; Cherryl Decripito, RN, Nurse Manager of 6th Circular, discussed Post-Mortem Care; and Jude Siegfried Pedrajas, PTRP, Senior Physical Therapist, discussed Patient Dr. Janice C. Caoili (top left), Daryl Jeremiah R. Gaba, MAN, RN Movement. (top right), Eda Bernadette P.Bodegon, MAN, RN (lower left), NPCSD also organized the first webinar entitled “Living and Julius L. Vinluan, RN (lower right) lead the online discussion. the Healthy Normal – A COVID-19 Update for Healthcare Providers” via virtual platform on February 18, 2021 to provide updates on the pandemic, as well as discuss MakatiMed’s battle plans for the next few months. Eda Bernadette P. Bodegon, MAN, RN (Chief Nursing Officer) emphasized the importance of promoting safety in an out of the hospital premises during her opening remarks. She shared critical points on what healthcare providers must observe so they can continue to be efficient despite the present challenges. The educational update was facilitated by Janice C. Caoili, MD (Department Head, Infection Prevention and Control Unit), who extensively explained the declared efficacy and side effects of each type of vaccine, and an Medici Di Makati Students attend the online learning session. outline of the national vaccination plan.

6 NEWSSPECIAL FEATURE MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 MAKATIMEDTribute to MakatiMed PROPERTY Moms ThemostmagicaldayofmylifewasthedayIbecamea mother. From that moment, my purpose has been to love and protect my children with everything I have. Just like Proud MakatiMed Momma! A Makati Medical Center’s mission and vision, MakatiMed mother’s career is not a joke. You family provided me the safest, effective, and appropriate got to work but I am grateful for care; they delivered the most Makati Medical Center's good competent, compassionate, and heart in taking care of me and my highlevelofcarenotonlyformeas family.- Abigail Joy C. Radomes, a new mom but also to my baby. Meet Summer Gail Enriquez, a Quality Management proud MakatiMed Baby. - Maricar G. Bautista, Nursing and Patient Care Services

Sandwiched. Us, whenever I'm off from work. Thank you kids for the privilege and honor of being your mother. Thank you also for the moments that can't be captured by words. I love being a MakatiMed mom because Love you kids! - Esmeralda N. Basas, here in Makatimed, I am able to provide RMT, RN, Professional Services, Cluster 4 my daughters’ needs and wants. Early celebration at the car with my daughter since we’re in a pandemic. PROUD MakatiMed Mom - Tracy L. Morada, Nursing and Being a MakatiMed single mom is not Patient Care Services an easy job. But it definitely is the best job that anyone could ever have. - Maria Geraldine A. Cosa, Professional Services, Cluster 2 Happy being mom of these two lovely kids and I also love being a MakatiMed mom because this is where I found my everything. Thank you! God bless and Happy Mother’s Day to all of us.- Today I'm taking this opportunity to tell you Jennifer P.Cabarloc, Finance that you mean the world to me and I love you to the core. And to all the moms out there, Happy Mother's Day! I want to thank the MakatiMed Family for supporting me in taking care of my family's health needs....my second MakatiMed has taught me of what work- home. - Melody G. Arcilla, Professional life balance is. Having a meaningful daily Services Cluster 6 achievement in work, family, friends and self. Most of all, a special time and bonding moments with my daughter! - Bridgette B. Nillo, Service Operations Our precious bonding time. Working in MakatiMed gives me an opportunity to spend quality time with the kiddos. - Jo-Anne C. Rivera, Nursing and Patient Care Services I am a mom for 3 years now and I'm loving every moments of motherhood. To witness how my son grow and learn every day is a rewarding feeling. Motherhood is exhausting yet the most fulfilling job in the world and I'm at my best when I'm around my son. That is I am blessed and loved as a why I'm grateful for being a MakatiMed MakatiMed mom because MakatiMed mom. Because after work hours, I get to helped me raise my kids and give spend the rest of my day by playing with them the best that I can. MakatiMed him and not thinking of any unfinished work. I'm grateful also helped me face my battle in my to so many things but I'm most grateful for being a mom. Breast CA with the support of my Happy Mother's Day to all hardworking, struggling, and family.- Michelle D. Perez, single moms. We can all do this! - Iris Joy F.De Asis, Radiology Department Professional Services Cluster 3

MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 SPECIAL FEATURENEWS 7 After surviving the menacing virus in 2020, actor MAKATIMED#My Richard Yap PROPERTY shared his COVID-19 journey on his vlog. Richard was in Cebu when the first lockdown in 2020 was announced, but he MakatiMed was able to book a flight back to Manila. “I was able to come back on March 14. After a day, I started feeling bad. I was Story coughing and feeling feverish, the kind that your body was so hot that when you wake up, basang basa ka ng pawis, pati kama.” That’swhen he sensed that what he was feeling is different and began isolating. Eventually, he started to experience difficulty in breathing and decided to get himself admitted after talking to his doctor. “Every day, my doctor would check my results,” he added. Noticing that Richard’s condition was worsening, his doctor told him to fight, as all of his results are going badly for him. “I had three doctors who were attending to me in MakatiMed: Ma. Teresa Torres, MD; Salvador Abad Santos, MD; and Gregorio Ocampo, MD. There’s also my friend and attending physician, Dante Dator, MD. I don’t know how to thank them enough; they took such good care of me. Thank you also to all the nurses and med techs.” “I hope and pray that YOU don’t have to go through this kasi hindi biro itong sakit na ito. I’m just so glad that the support was there even though [I’m alone in the hospital].” “Good thing nag-work yung mga medicine na binigay sa akin. Nawala na yung spots ko sa chest ko, medyo nag-clear up na siya. By the 10th day, I can breathe on my own.” Around this time, Richard was also discharged but was advised to isolate at home. “I isolated myself for 30 more days. Buti na lang merong cellphone to communicate with family and friends, because that’s the only thing that kept me sane.” “For everyone who is going through COVID-19, you have to be strong not only in terms of your health, but you have to be strong mentally, as well. You have to fight and have the will to live.”

Richard Yap MakatiMed Patient

Commendations

---PMR to help me out even before being have worked on, she went outside Pamela Chaika Frias, PTRP asked. Not just security staff, but the box and still gave assistance. Zoe Elisha Teodoro, PTRP nurses as well." Kudos to her and the whole "I felt comfortable and at ease during management. She should get a raise treatment because of their service. --- 5thCircular or a promotion. Keep hiring great They were very warm and friendly. "We would like to thank you all for the employees like Jhem." They attended to my every need and kindness, patience, attention, and they were patient in assisting me in expertise. It was a difficult moment as - - - E.N.T. doing exercises. They were very foreigners and new parents. You ---CallCenter professional." made this period lighter. Thank you." “MakatiMed is our hospital for the past 10 years. You offer outstanding --- DRUltrasound - - - Pathology & Laboratories customer service especially the "Loved how everyone is so helpful! Jhecille Mae Paje nurses and staff. I am always It's only my second time here in "I'd like to recognize the extraordinary satisfied with call center agents. MakatiMed and the look of service/assistance that Jhem They are very helpful in providing confusion could always be seen on provided. She assisted me with an directions and clear answer.The my face as I looked for different issue I had with my LOA. Though nurses and staff in E.N.T Department rooms and areas in the building. this is something that she shouldn't are also doing their job.” Staff were always approaching me

8 NEWS MakatiMed Beat IMAY 2021 I Volume 12 Issue 135