Makatimed Beat May 2021 Volume 12
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MAY 2021 Volume 12 issue 135 AWARDS: 2016 Silver Anvil Award (PR Tools/Publications) • 2016 Philippine Quill MAKATIMED PROPERTYAward of Merit (Communication Skills/Publications) GRAB A FREE MAKATIMED COPY! MAKATIMED BEAT is a monthly newsletter of the Makati Medical Center To view the online version, scan QR code INSIDE... Page 2 Have mild to moderate COVID symptoms? MakatiMed’s TeleMD and Drive-Thru consultation services got you covered Page 3 New MakatiMed facilities opened for improved patient access DOH Sec. Francisco Duque III addresses A Makati resident receives the Comirnaty the media during the press conference. vaccine from DOH Sec. Duque. New Services The Makati City local government unit (LGU) organized a symbolic vaccination Page 4 Shining Stars event on May 13, 2021 at Makati Medical Center for the first batch of Makati Page 5 MakatiMed welcomes residents who received the Comirnaty vaccine from Pfizer and BioNTech. nurse volunteers from Held at the 8th Floor Auditorium of the hospital, the Makati LGU partnered with Mindanao MakatiMed to vaccinate the residents of the city as it was one of the first LGUs in the country to receive the first batch of the mRNA-based COVID-19 vaccine from the Page 6 NPCSD conducts World Health Organization’s COVAX Facility. students’ enhancement, The event was attended by World Health Organization (WHO) Representative COVID-19 updates to the Philippines Rabindra Abeyasinghe, MD, United States Agency for webinars International Development (USAID) Philippines Office of Health Director Michelle Page 7 Tribute to MakatiMed Moms Lang-Alli, Department of Health (DOH) Secretary Francisco Duque III, National Task Force (NTF) Against COVID-19 Chief Implementer Carlito Galvez Jr., Makati Page 8 #MyMakatiMedStory City Mayor Abigail Binay, MakatiMed’s President & CEO Atty. Pilar Nenuca Almira, and MakatiMed’s Medical Director Saturnino Javier, MD. Commendations Makati Medical Center, through its Housekeeping Services, donated linen (bed sheets, comforters, blankets, pillowcases) and personal protective equipment (PPE) to the Philippine General Hospital (PGH). Facilitated by Janice Caoili, MD, Head of the MakatiMed Infection Prevention and Control Department, the donation was received by PGH representative Maria Bernadette Idvao. The initiative comes as a response to the call for help for the public hospital after a fire broke out on May 16, 2020 at PGH, which is also the largest COVID-19 referral hospital in (Left) PGH Representative Maria Bernadette Idvao receives the country. The fire alarm was raised up to the second level the donation of Makati Medical Center from (right) Danica by the Bureau of Fire Protection before being declared under Ramos, Housekeeping Officer. control and put out hours later. Editorial Team Address I 2 Amorsolo Street, Legaspi Village, Makati City, HaveMAKATIMED mild to moderate COVID symptoms? PROPERTY Philippines Contact Number I +632 8888 MakatiMedʼs TeleMD and Drive-Thru 8999 Website I www.makatimed.net.ph consultation services got you covered Editor-in-Chief I Arlyn L. Songco Editorial Team I Shieyl L. Aranas; The hospital is offering more ways to get the proper medical care Mary Joy L. Fernandez you and your family need Contributor(s) I Olivia D. Oraye; Julius L. Vinluan, RN; Rommel Amid the pandemic, Makati Medical Center (MakatiMed) is making it even easier Alegre Jr., MAN, RN, LPT for you and your family members to get the proper medical attention needed if someone is experiencing mild or moderate COVID-19 symptoms or if you have any general medical concerns. This top hospital in the Philippines is offering TeleMD and Drive-Thru consultation services as well as COVID HomeCare Packs for utmost convenience and safety. MakatiMed MakatiMed’s TeleMD consultation services through the MMC HealthHub are COVID-19 Hotline: available for adults and pediatric patients (newborn to 18 years old). You may consult for a single “visit” or choose a package. Single TeleMD consultation is +632 8888 8999 available from 8:00AM to 9:00PM. Local 7335 You have the option to choose the Basic package which will give you five (5) TeleMD consultations for five (5) days, a homecare guide, and a COVID HomeCare Monday to Saturday Pack. Each pack will contain a digital thermometer, a pulse oximeter, medicines, and 8AM – 5PM vitamins. The Basic package is available for Php7,000 for adults and children (newborn to 12 years old) and Php6,800 for adolescents (13 to 18 years old). An Extended package is also available with 10 TeleMD consultations for 14 days, a homecare guide, and a COVID HomeCare Pack, plus a medical certificate. The Extended package is available for Php10,500 for adults and children (newborn- Employee Well-being 12 years old) and at Php10,300 for adolescents (13-18 years old). Clinic (EWC) TeleMD add-ons such as RT-PCR swab, blood extraction, X-ray, face-to-face Teleconsultation for consultations, and assistance or referral to a specialist doctor may also be required MakatiMed employees depending on your current health situation. All telerounds will be at 8:00AM-5:00PM from Mondays to Saturdays. For more information on TeleMD consultation services, Viber number: you may call MMC HealthHub at 02-8888-8999 local 2189 or 2832 or send an email to [email protected]. 0961 721 6291 A novel and convenient service from MakatiMed is the Drive-Thru services for Clinic number: face-to-face medical consultations and on-site referral for a COVID diagnostic test (+632) 8888 8999 via RT-PCR swab, chest X-ray, and other laboratory tests. Going through the Drive- Thru services also gives you access to purchase COVID HomeCare Packs at the locals 2170 and 2182 site. You may also be further referred to get TeleMD consultation services you need for monitoring. MakatiMed’s Drive-Thru services are available at the Convergys Open Parking on Dela Rosa corner Salcedo Street. Entrance is along Dela Rosa Street Access Road 3 right after McDonald’s in Kroma Tower. It’s open at 7:00AM to 4:00PM from Mondays to Saturdays. You may call MakatiMed OnCall at 02- 8888-8999 or the MakatiMed COVID Hotline at 02-8888-8999 local 7061 to schedule or get more details on these services. 2 NEWS MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 NewMAKATIMED MakatiMed facilities opened for improved PROPERTY patient access Makati Medical Center officially opened three (3) new facilities to offer assistance on medical procedures, provide support for Health Maintenance Organization (HMO) concerns, and expand accessibility to MakatiMed’s outpatient pharmacy. The hospital relocated and reopened its Central Registration Facility from Ground Floor to 1st Floor Tower 1 (previously occupied by Burger King). Effective May 6, the Central Registration serves patients availing of multiple outpatient tests and procedures. They will be assisted by Patient Service Specialists (PSS) for the scheduling and billing of multiple diagnostic procedures availed from the respective centers. The Central Registration Office is open Monday-Friday, 7AM to 5PM. The new HMO Assist facility, on the other hand, was opened on May 4 to assist HMO members and dependents for concerns such as issuance of Letter of Authorization (LOA), referral to HMO accredited doctors, and other inquiries on HMO coverage. The HMO Assist Facility is located at the 1st Floor of Tower 1 beside Elevators A, B, C MakatiMed opens the new Central Registration Facility, (formerly Radiology Releasing area). HMO Assist Facility, and MakatiMed opened the MedExpress Drugstore satellite branch along Dela Rosa MedExpress Satellite Store. Street, Legaspi Village, Makati City. Patients do not need to enter the hospital premises anymore to get prescription or refill medicines as the MedExpress Satellite Store is open Monday-Sunday, 7:00AM to 9:00PM. The main MakatiMed MedExpress is also open 24/7. Patients may also opt to avail the MakatiMed MedExpress delivery service for medicine orders. NEW SERVICES Department / Unit / Section Service(s) Anatomic Pathology Rapid Tissue Processing for Small Biopsies Tatt's Clear (package for unwanted tattoos) MakatiMed Wellness Center Vein Free (package for unsightly veins) Urogynecology and Incontinence Center Uroflowmetry , Urodynamics from page 1 Makati City, MakatiMed conduct Pfizer Symbolic Vaccination Ceremony In his remarks, Dr. Abeyasinghe vaccine has a very high efficacy so you After the press conference, Sec. expressed how glad they are to provide may accept them with confidence.” Duque – who is also a physician – the vaccines from the COVAX Facility Mayor Binay, on the other hand, ceremoniously inoculated one of the and urged the residents to get their jabs thanked MakatiMed for accepting the Makati residents with the Comirnaty to get immunized. “It is necessary to partnership for the vaccination rollout in vaccine. vaccinate as many people as possible the city. “This occasion is a blessing and Dr. Javier wrapped up the event to achieve herd immunity. And so, we we continue to commit MakatiMed to with a reminder to everyone to get the urge the citizens of Makati to accept the even further strengthen our partnership already available vaccine to achieve vaccines that are already available to with the LGU and DOH,” said Atty. herd immunity and to finally end the you. As you know, the Pfizer-BioNTech Almira in response. COVID-19 pandemic. MakatiMed Beat IMAY 2021 I Volume 12 Issue 135 NEWS 3 Shining Stars MAKATIMEDBy Olivia D. Oraye - Quality Management Division PROPERTY The Quality Management Division (QMD) presented the Shining Stars award to the outstanding employees. Shining Star Award is a monthly incentive program given to MakatiMed staff, department/unit, and service partner who received commendations from patients or customers through the Patient Satisfaction Survey forms, emails, social media, or SMS. This is to acknowledge and recognize the exemplary service of the staff, as well as to promote positive workplace that inspires and uplifts employee morale. Shining Stars awardees for March 2021: 5th Wing Joseph Sheridan Saquin, RMT Arsenio Zapata Angela Crisostomo, MD Ma.