Am100-2018-Supplement-2.Pdf
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Allen Ford Group (Super Group) Ancaster Arnold Clark Automobiles Barretts of Canterbury Blade Motor Group BMW Retail (Park Lane) Bowker BMW Brindley Garages Caffyns Cambria Automobiles CEM Day Chorley Group City West Country Citygate Automotive Cotswold Motor Group Dick Lovett Group Donnelly Group Drift Bridge Garage Drive Motor Retail Eastern Holdings Eden Motor Group Endeavour Automotive Group Fish Brothers Foray Motor Group Gates Group Glyn Hopkin Greenhous Group Group 1 Automotive Halliwell Jones Group Hartwell Harwoods Hatfields Helston Garages Group Hendy Group Heritage Automotive HR Owen Hughes Group Inchcape Retail Jardine Motors Group JCB Medway JCT600 Jemca Jennings Motor Group John Clark Motor Group John Grose Group Johnsons Cars Listers Group Lloyd Motors Lookers LSH Auto UK Marriott Motor Group Marsh Wall Marshall Motor Holdings Mercedes- Benz Retail Group UK Mon Motors Motorline Ocean Automotive Park’s Motor Group Parkway Motor Group Partridge of Hampshire Pendragon R E V E A L E D Pentagon Motor Holdings Peoples Perrys Group Peter Vardy Peugeot Citroën A N D Retail UK Porsche Retail Group Renault Retail Group Robinsons Motor Group ANALYSED The 2018 financial performance of the RRG Group and Norton Way Motors Rybrook UK’s top 100 dealer groups Holdings Sandal BMW Sandicliffe Motor Group Sandown Motor Group SG Petch Sinclair Motor Holdings Snows Motor Group Specialist Cars Group Stephen James Group Steven Eagell Stoneacre Sturgess Motor Group Swansway Group Sytner Group TC Harrison Group TG Holdcroft Thurlow Nunn Toomeys TrustFord Vantage Motor Group Vertu Motors Vindis Group Vines Group Vospers VT Holdings UK Westover Group Westway (Aprite) William Morgan Williams Motor Company Yeomans Headline sponsors Associate sponsors LEADERSHIP • TRANSPARENCY • KNOWLEDGE adRocket Headline sponsors Drive more business Accelerate your earnings with 40 years’ experience EDITOR’S in automotive add-ons. At Car Care Plan, we’ve LETTER AM, Media House, Lynch Wood, Peterborough PE2 6EA got the expertise to take Email: [email protected] your business from 0 to here are some who reject the Scale is a key measure of our annual listing. EDITORIAL success in seconds. suggestion of consolidation among The entry point is now £132m in turnover. We Editor Tim Rose 01733 468266 [email protected] the UK’s franchised dealers. Some have also passed a significant threshold this News and features editor Tom Sharpe argue that there is little ultimate year. The number of franchised outlets within the 01733 468343 [email protected] benefit from building large-scale AM100 has exceeded 3,000 (3,076 to be precise), Web producer Elizabeth Howlett 01733 468655 [email protected] Toperations, which, by their very which is 79 more than last year and 505 greater nature, require extra levels of than the sites held by the AM100 in 2013. Almost PRODUCTION management and controls that eat away into the two in three franchised dealerships now belong Head of publishing Luke Neal 01733 468262 Production editor Finbarr O’Reilly 01733 468267 profits generated. to AM100 dealer groups. Senior designer Erika Small 01733 468312 Yet at the head of the AM100 for the second However, the data in the pages ahead also consecutive year is a national group that annually reflects the difficulties most franchised dealers CONTRIBUTORS Debbie Kirlew, Piers Trenear-Thomas, Chris Lowndes generates almost £1 million in profit per outlet face. Our chart of the top performers for and which adapts its strategy quickly in line with profitability shows that trading has toughened as ADVERTISING market trends. Beneath it are others that have the new car market has dropped, and record- Commercial director also grown rapidly in recent years and still breaking returns are likely to become a happy Sarah Crown 01733 366466 Group advertisement manager accrue profits per staff member that many memory for now. Sheryl Graham 01733 366467 smaller operators would envy. Head of project management Of course, it is sensible to question whether Leanne Patterson 01733 468332 Project managers scale is where the future lies. As new car Niamh Walker 01733 468327 retailing evolves, and some sales are conducted Chelsie Tate 01733 468338 Kerry Unwin 01733 468578 online, will larger or smaller dealer groups be in Account managers a stronger position to adapt accordingly? Will Sara Donald 01733 366474 they need the financial resources and Kelly Crown 01733 366364 Kate Atkinson 01733 366473 infrastructure to develop their businesses and Tim Rose acquire additional revenue streams? Editor EVENTS Event director Chris Lester Event manager Sandra Evitt 01733 468123 Event manager Louise Baylis 01733 468325 Senior event planner Kate Howard 01733 468146 Event planner Nicola Baxter 01733 468289 CONTENTS PUBLISHING Editor-in-chief Stephen Briers Head of digital/associate editor Jeremy Bennett Managing director Tim Lucas Office manager Jane Hill 01733 468319 7 The AM100 from the MD’s chair, Chris Group managing director Rob Munro-Hall Roberts says success is still Chief executive officer Paul Keenan in numbers Registered address: Bauer Consumer Media Ltd, Media House, all about people and process Peterborough Business Park, Lynch Wood, Peterborough, The eye-catching figures and PE2 6EA. trends from this year’s Centre gatefold: Registered number 01176085. 20 No part of the magazine may be reproduced in any form in whole analysis of the UK’s 100 or in part, without prior permission of the publisher. All material The AM100 Drive Motor published remains the copyright of Bauer Consumer Media Ltd. biggest dealer groups We reserve the right to edit letters, copy or images submitted Turnover, outlets and car Retail to the magazine without further consent. 9 sales of the industry’s leading The submission of material to Bauer Media whether unsolicited AM100 analysis or requested, is taken as permission to publish in the magazine, 100 dealer groups including any licensed editions throughout the world. Any fees With new car sales, paid in the UK include remuneration for any use in any other profitability and acquisitions 29 licensed editions. Addendum We cannot accept any responsibility for unsolicited manuscripts, declining, the AM100’s needle images or materials lost or damaged in the post. Whilst every is swinging slowly in the reasonable care is taken to ensure accuracy, the publisher is not 38 Executive insight responsible for any errors or omissions nor do we accept any direction of used car sales liability for any loss or damage, howsoever caused, resulting Five AM100 group from the use of the magazine. executives identify the Printing: PCP 15 AM100 opinion Complaints: Bauer Consumer Media Limited is a member of the biggest challenges facing the Independent Press Standards Organisation (www.ipso.co.uk) and Dealers should pay more industry as well as their plans endeavours to respond to and resolve your concerns quickly. Our attention to their customers Editorial Complaints Policy (including full details of how to and expectations for the year contact us about editorial complaints and IPSO’s contact than to ‘disruptors’, writes details) can be found at www.bauermediacomplaints.co.uk. Our Piers Trenear-Thomas email address for editorial complaints covered by the Editorial 51 PLCs Complaints Policy is [email protected]. 20 The publicly listed AM100 Drive Motor Retail groups have taken diverse Enticed back to a dealer approaches to acquisitions, For products that lead to bigger deals, visit group after five years away debt and turnover targets www.carcareplan.com am-online.com Associate sponsors 2018 3 LEADERSHIP • TRANSPARENCY • KNOWLEDGE FP_AMOSA4_Speedometeid3443375.pdf 10.04.2018 11:57 adRocket AM100 HEADLINE SPONSORS’ WELCOME Headline sponsors £inance Black Horse – giving dealers the tools to deliver the best service As one of the market leaders in point-of-sale finance, training programmes to enhance customer we at Black Horse are proud to continue our satisfaction, tools to explain finance options clearly, sponsorship of the AM100 in 2018 and would like to and insight on how to put customers at the heart of extend our congratulations to everyone listed. the sales process, all delivered through our team of We work alongside many of these dealerships – experienced and qualified account managers. As a dealers who truly know how to put customers first, an named contact, they have the knowledge, your forecourt approach that is fundamental to our own business commitment and drive to help dealerships strategy. We believe great customer experiences successfully build their business. happen when dealers have the right tools and support Many congratulations again to all the dealerships to deliver the best service. We provide our dealers with listed in this year’s AM100. carwow – providing innovative solutions to age-old problems carwow is proud to be a returning headline sponsor at partners have been able not only to survive but to thrive this year’s AM100 dinner. With more than 75% of the top by taking advantage of every tool available to them. Now 20 dealers listed working strategically with carwow, we is the time to expand and diversify routes to various are keen to see how the AM100 shapes up for 2018. markets, be that selling or leasing new or used cars, The past year has been eventful for the UK including pre-registered vehicles. carwow can provide automotive industry and the AM100 dinner will provide expertise in innovative solutions to age-old problems. us all with an excellent opportunity to come together As we are constantly adapting and evolving our and discuss experiences and strategies. Adaptation product, we know you may have some questions about techniques in this climate are key and the strategies that what the future holds and how we can now help you. have come to the surface recently have been both We are keen to answer any questions you may have daring and impressive. It has also been great to see that so don’t be shy, come and find one of us on the night.