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Warranty Policy Document Sytner Select Warranty Sytner Select Assist Roadside Assistance and Recovery Sytner Select MOT Test Insurance Welcome and Contents Welcome Sytner Select Warranty, Sytner Assist and Sytner MOT Test Insurance is brought to you direct by Car Care Plan, one of the UK's leading warranty providers, and we’ve developed great value cover for Sytner customers to protect their vehicles from the cost of unexpected mechanical or electrical problems. Product Features and Benefits You choose which Sytner dealer repairs your vehicle. Car hire is included – keeping you on the road and minimising any inconvenience. Twelve months’ peace of mind cover for your vehicle. Claims limit up to your vehicle’s purchase price. Twelve months’ Sytner Assist breakdown cover included as standard. MOT Test Insurance cover included as standard. A more detailed summary of what is covered under Sytner Warranty is provided on the following pages. We look forward to continuing the journey with you. Yours sincerely Neal Stead Customer Services Manager 1 Contents General Information Your Questions Answered 3 About Us 5 Claims Phone Numbers 5 Sytner Select Warranty Parts Covered 6 Warranty Terms and Conditions 8 How to Claim 13 Important Information 14 Warranty Extra Benefits 17 Warranty Service Requirements 18 MOT Test Insurance 19 Sytner Select Assist 23 Transfer of Warranty/Recovery 28 2 General Information Your Questions Answered What’s Covered? Sytner Warranty provides an extensive level of protection – please refer to the ‘What is Covered’ section on page 6. What’s Not Covered? Consumable items such as brake pads or discs, tyres, oils and fluids, batteries and exhausts aren’t covered by Sytner Warranty – please refer to the ‘What is Not Covered’ section on page 8. Is Labour Covered? Yes – Sytner Warranty covers parts, labour and VAT as outlined in this document. Can I Use My Usual Dealer to get My Car Repaired? Sytner Warranty recommends that you use your usual Sytner dealer to have your car fixed but you can use another repairer if necessary – all that we ask is that the repairer is VAT-registered. If you’re unsure, we’d recommend your usual franchised dealer or the dealer you bought your car from. Your repairer will be able to manage any claim for you and we’ll liaise directly with your repairer to authorise and pay for valid repairs. If a claim’s valid, there’s nothing else for you to pay. What are the Servicing Requirements? Your car has to be serviced in accordance with the vehicle manufacturer’s guidelines. Throughout the warranty period a VAT-registered garage must carry out all servicing. Services must be carried out within 500 miles/four weeks of the intervals specified by the vehicle manufacturer, whichever comes first. We recommend you use your usual Sytner dealer to have your car serviced. How Soon can I Make a Valid Claim? You can make a valid claim as soon as your policy is registered with us – there’s no waiting period before a claim can be made. We can’t cover claims if the failure already existed when your policy was registered though. Is Recovery Included? Yes – Sytner Warranty includes 12 months’ roadside assistance cover as standard. 3 What Happens if My Car Breaks Down Abroad? If you breakdown abroad, you should have the car fixed locally and then contact us on your return to the UK to arrange for any reimbursement. Please ensure you obtain a full receipt for any work carried out. Unfortunately, we can’t liaise or authorise repairs directly with repairers overseas. What if I Change My Mind? If you change your mind, you have the right to cancel the warranty within 30 days of purchase. Should you wish to cancel within this period please contact us on 0344 573 8210 and speak to our customer services team. If you wish to cancel your policy after this 30-day period, you may cancel your policy at any time and receive a pro rata refund of your premium based on the number of whole months remaining subject to the deduction of a cancellation fee of £30 – please refer to the Warranty Terms and Conditions on page 9. If you’ve got any questions, please call us directly on 0344 573 8210. 4 About Us Why choose Sytner Warranty? Your vehicle is a complex machine but you probably take its daily performance for granted. It’s made up of thousands of individual components which are designed to work perfectly together for many miles but have you thought how you’d manage if your car suddenly developed a fault? Sytner Warranty provides extensive mechanical protection for your vehicle and can help protect against the unexpected cost of repairs should your car develop a problem. Sytner Warranty is brought to you by Sytner and backed by Car Care Plan, one of the UK’s leading warranty providers. You can find out more about Car Care Plan at www.carcareplan.co.uk. You can buy Sytner Warranty up to the expiry date of your existing warranty. You can choose which Sytner dealer repairs your vehicle and they will deal directly with us if you need to make a claim. Sytner Warranty also includes a year’s Sytner Assist to keep you on the road if you need roadside assistance. Insurer Sytner Mechanical and Electrical Breakdown Warranty is underwritten by Motors Insurance Company Limited (“the Insurer”) on the condition that you have paid the premium for the cover that you have chosen. All the terms, exceptions and conditions shown in the policy document will apply to this Insurance. Motors Insurance Company Limited is an incorporated company limited by shares. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Registered in England No. 2678367. Motors Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Claims Phone Numbers Please refer to pages listed below before phoning: Sytner Select Warranty & MOT Test Insurance 0344 573 8210 page 13 to 22 Sytner Select Assist 0344 573 8206 page 23 5 Warranty Parts Covered Vehicles up to ten years/100,000 miles at the Date of Warranty Purchase This warranty covers almost all mechanical and electrical parts (including labour to fit them), of the covered vehicle against mechanical and electrical breakdown as defined below. There is no restriction to the number of claims you can make, up to an overall aggregate claim limit which is no more than the value of the vehicle at the time of purchase. Mechanical or electrical breakdown is the failure of a component, causing a sudden stoppage of its function, for a reason other than wear and tear, normal deterioration or negligence. Damage caused by the effect of overheating is not regarded as a mechanical or electrical breakdown under the terms of the warranty. You are covered only for the parts described in this handbook. Your warranty does not cover more than the manufacturer’s list price for parts. Repairs must not start without the prior approval of Sytner Warranty. What is Covered Your Sytner Select Warranty covers almost all mechanical and electrical components on your vehicle, for mechanical and electrical breakdown, subject to the conditions detailed in this handbook and the maximum claim limit. There are some components, such as service items, which are not covered. If your claim is valid, we will pay for fault diagnosis charges subject to a maximum of £75 per claim including VAT or one hour of labour, whichever is lower. 6 Policy Summary Table Component Sytner Warranty Engine ✓ Turbo unit ✓ Cooling system ✓ Manual gearbox ✓ Clutch ✓ In-car entertainment ✓ Differential ✓ Final drive ✓ Wheel bearings ✓ Steering ✓ Brakes ✓ Electrics ✓ Automatic gearbox and transfer box ✓ Fuel system ✓ Air conditioning ✓ Ignition system ✓ Central locking ✓ Suspension ✓ Consumables (required as part of a valid repair) ✓ Software upgrades (required as part of a valid repair) ✓ The chart above is a simple indication of the parts covered. For precise details of the cover provided, please refer to the terms and conditions within this book. If you require any further details please contact Sytner Warranty on 0344 573 8210. 7 What is Not Covered Whilst you have a high level of warranty cover available, there are certain items which this warranty specifically does not cover and this includes, but is not limited to, the following: Body components such as strikers, hinges or any component which may require adjustment from time to time. Body panels, paintwork or glass. Interior trim, seat and seat belts. Recharging of the air conditioning unit (unless required as part of a valid repair). Software updates (unless required as part of a valid warranty repair). Renewal of brake components due to wear and tear or constant use of the brakes. Renewal of any clutch components due to wear, incorrect adjustment or misuse. The clearing of fuel lines, filters, throttle body and pumps and damage to components due to the use of incorrect or contaminated fuel. Airbags, wiring and connections, batteries, bulbs, LED lighting, exhaust systems (catalytic converters are covered), diesel particulate filters, wiper blades, wheel balancing and alignment, wheels, tyres and water ingress (including damage to covered parts caused by water). Oil leaks, lubricants, filter elements and any damage caused by frost or lack of anti-freeze, impact, accident or negligence. Traffic management system, satellite navigation system, telephone including Bluetooth, TV/DVD and associated equipment of all types. Non-factory fitted radio cassette, CD player or any other in-car entertainment component. Normal maintenance services, and the replacement of such items as, but not limited to, spark plugs and plug leads.