“This Page Can Not Be Displayed” Error Message in Internet Explorer 11

How to resolve, “This Page Can Not Be Displayed” Error Message in Internet Explorer 11

Reference documents:

1. “eLicensing_faq_how_to_Install_GeoTrust_DV_SSL_CA-G4_certificate_on_IE.pdf” 2. “eLicensing_faq_how_to_Install_GeoTrust_DV_SSL_CA-G4_certificate_on_Chrome.pdf” 3. “eLicensing_faq_how_to_Install_GeoTrust_DV_SL_CA-G4_certificate_on_Firefox.pdf” 4. “eLicensing_faq_how_to_Remove_ERR_SSL_PROTOCOL_ERROR_in_Chrome.pdf”

The following figure shows the internet explorer error message.

If you can not access the web site, https://elicensing.ri.gov/ with internet explorer and the error message states, “This page can’t be displayed” then try the following solutions listed below.

Solutions:

1. Make sure the latest Internet Explorer 11 is installed. 1.1. To determine which version of IE is installed 1.1.1. Open Internet Explorer. 1.1.2. Press ALT+H, and then click About Internet Explorer.

2. Try rebooting your computer. 2.1. Open Internet Explorer. 2.2. Navigate to, https://elicensing.ri.gov/. 3. Try clearing the Internet Explorer cache. 3.1. Open Internet Explorer. 3.2. Navigate to, https://apps.centenary.edu/itfaq/0000149 and follow the instructions. 3.3. Close Internet Explorer. 3.4. Open Internet Explorer. 3.5. Navigate to, https://elicensing.ri.gov/.

4. Add Compatibility View in Internet Explorer 11. 4.1. Open Internet Explorer. 4.2. Select the Tools|Compatibility View Settings. 4.3. In the, Add this website: text box enter the value, https://elicensing.ri.gov/. 4.4. Click on the Add button. 4.5. Click on the Close button. 4.6. Navigate to, https://elicensing.ri.gov/. 4.7. For more information, go here, https://support.microsoft.com/en-us/help/17472/windows- internet-explorer-11-fix-site-display-problems-compatibility-view#ie=ie-11-win-7.

5. Add as trusted site in Internet Explorer 11. 5.1. Open Internet Explorer. 5.2. Select Tools|Internet Options. The Internet Options pop up window appears. 5.3. Click on the Security tab. 5.4. Click on Trusted sites. 5.5. Click the Sites button. The Trusted sites pop up window appears. 5.6. In the, Add this website to the zone: text box, enter the value, http://10.200.72.11. 5.7. Click on the Add button. 5.8. Click on the Close button. 5.9. Navigate to, https://elicensing.ri.gov/.

6. Try closing all other web browsers that may be open. 6.1. Close all of the following listed below. 6.1.1. Firefox. 6.1.2. Opera. 6.1.3. Chrome. 6.1.4. Safari. 6.1.5. Microsoft Internet Explorer. 6.1.6. Microsoft Edge. 6.2. Open Internet Explorer. 6.3. Navigate to, https://elicensing.ri.gov/.

7. Determine that Internet Explorer can access a different web site. 7.1. Try to navigate to http://google.com. If Internet Explorer can not access http://google.com then there may be a network issue. 7.1.1. Check that all network cables are plugged in. 7.1.2. Close Internet Explorer. 7.1.3. Reboot computer.

8. The issue may be related to not having the intermediate certificate, “GeoTrust DV SSL CA – G4” installed on Internet Explorer 11, Chrome or Firefox. 8.1. For Internet Explorer users – see the document, “eLicensing_faq_how_to_Install_GeoTrust_DV_SSL_CA-G4_certificate_on_IE.pdf"

8.2. For Chrome users – see the document, “eLicensing_faq_how_to_Install_GeoTrust_DV_SSL_CA -G4_certificate_on_Chrome.pdf"

8.3. For Firefox users – see the document, “eLicensing_faq_how_to_Install_GeoTrust_DV_SL_CA-G4_certificate_on_Firefox.pdf"

9. The issue may be related to a similar problem, “ERR_SSL_PROTOCOL_ERROR” in Chrome. See the document, “eLicensing_faq_how_to_Remove_ERR_SSL_PROTOCOL_ERROR_in_Chrome.pdf”