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The Chalhoub Group Quarterly Review October - December 2011 Vol MAC ines THE CHALHOUB GROUP QuarterLY REVIEW October - December 2011 Vol. 108 MACEditorial Dear All, Another hectic year is nearly behind us; it has been marked significantly as the year of the Arab Spring which ushered along its wind of change and highlighted the Editorial Committee determination of the Arab Youth. Angelica d’Andlau Maryse Awwad It has also been a year that experienced the Florence Gillet destabilization of the European currency, a reality that called for a return to financial Agency Liaison orthodoxy and led to alternative growth Charles Jonas fuelled by the emerging markets. Laura Sigurdsson Our capacity to adapt to the fast and Designer profoundly irregular and uncertain Benjamin D’cruz environment has been vital, and will Correspondents continue to play a key role in our future Abdullah al Sagha (Radwa) course. This adaptability will permit us to Ahmed Nassar (Al Jamal) maintain our ultimate aim and goal – Amal Ragheb (MAC) indeed, it is the key to our success and Celia Santos (Management) sustainability in the long term. Aurelie Corfa (L’Occitane) Flavia Altounian (Sogedimo) Now more than ever, the strength of our Group is in its human capital – our Celine Sandevoir (Allied Retail Beauty) Human Resources - to whom we are committed. We are wholeheartedly Tigui Conte (Sephora ME) supporting the continuous learning, development and advancement of Claudine Massin (Euro RSCG Middle East) the team since a thriving organization is only as strong as its individual Dalal Moussly (PCD Emirates) components. Dounyazad Boukri (Allied Retail Fashion) Hajar Echtibi (Allied Retail Gifts) 2012 will be another year with many challenges which we will face and Lama Andari (PCD Orient) opportunities which we will seize. It will be a year during which we will enhance Hussam Agha (Radwa) our service and commitment to excellence. We will draw on the strength of Josette Awwad (Christian Dior Couture) our organization’s pillars, our team, for further achievements and growth. Lama Haddad (CGR) Laurence Chatagno (Chalhoub Inc.) With best wishes in the holiday season and for the New Year, Marouane Rihoum (Real FZE) Michela Simone (Fitra) Chers Tous, Munaf Molvi (Radwa) Myrna Abi Khalil (MCT FZE Group Retail) Voici encore une autre année agitée qui s’achève; elle sera connue sous Mohamed Kadambot (Rasha) le nom de l’année du Printemps arabe, ouvrant une période de grands Nina Tecson (Qatar Luxury Company) changements et de mise en avant de la détermination de la jeunesse arabe. Ophelie Bech (Puig ME) Patricia Khoury (Faces) Ce fut également l’année de la déstabilisation de la monnaie européenne, Preetha Premachandran (JADE) contexte qui demande un retour à une orthodoxie financière et qui dirige Raees Abdulkhader (Ashraf BGDC) les efforts vers une croissance alternative nourrie par les marchés émergents. Raja Haddad (LV) Rajalakshmi Rajan (SAJ) Notre capacité à nous adapter à un environnement incertain, instable et profondément irrégulier, a été vitale et continuera à jouer un rôle clé dans Design and Production notre futur. C’est cette faculté d’adaptation qui nous permettra d’atteindre nos buts, car elle est certainement la clé de notre succès et de notre durabilité à long terme. Dubai Knowledge Village Maintenant plus que jamais, la force de notre Groupe réside dans son capital humain, nos ressources humaines, auprès desquelles nous nous engageons. MAClines Nous soutenons sans réserve l’apprentissage continu, le développement et The Chalhoub Group Quarterly Review l’avancement de nos équipes, car la force d’une société est exactement E-mail: [email protected] celle de chacun de ses composants. P.O. Box 261075 Dubai - UAE Telephone: +971 4 8045000 2012 sera à nouveau une année de défis auxquels nous saurons faire face, et d’opportunités que nous saurons saisir. Ce sera l’année où nous développerons encore plus nos services et notre engagement d’excellence. Et c’est grâce à la puissance de nos équipes, les piliers de notre entreprise, que nous obtiendrons résultats et croissance. Meilleurs vœux à tous pour une bonne nouvelle année. MACContents 2011 WAS COOL? Between spring winds, summer euro draught and winter gloomy economists’ talks, 2011 has been one of those years… Some say that big sister 2012 will want to make it even tougher! Well, nothing to stir our confidence, really: when it comes to challenges and in contradictions, we bloom. Solid and glowing, that’s us. Have a look: • We really pay attention. That’s the message of MAC IMPACT. To our health, as we deploy the I love ME program in UAE, and the societies we live in: take Egypt, bring some sport and some goodwill, and see how we can help making a difference to young people’s life. • We really innovate. MAC NEWS bursts of initiatives and projects which cost a lot but also bring a lot. Between our new advanced business tool (Name is Core. Simply Core), which brings in new ways of working even better and some educational sessions with the best in class European institutes, we MAC News 4 MAC People 25 play now in another league. That CORE Buzz 4 Christmas party 25 of the experts. Bahrain updates 6 Rewards program 26 • We really are about people first. Fifi Awards 8 HR initiatives of 2011 27 MAC PEOPLE is an eye opener: HR initiatives, seminars, parties, and a Sciences Po – Polimoda 9 A day in the life of 28 platform to hear the voices of our My favourites 29 colleagues. MAC Events 10 Our hidden talents 30 • And of course we really, really Happenings 10 TARZ seminar 31 keep busy. MAC EVENTS is the show in town, with launchings Launches 21 and happenings fighting for a tiny space in our agendas. MAC Impact 32 We do well. We take care of CARE in Egypt 32 ourselves. We invest in the future. Wellness days 33 Let 2012 come and we will deal with it like we know best: positively and fearlessly. In the meantime, let’s enjoy the results of our 2011 hard work. Yours, The Editorial Committee MACNews CORE Buzz COUNTDOWN TO CORE… …we asked, “how will CORE make life better?” “My ability to plan will get I will no longer manually stronger with visibility of Lost manage replenishment. I Sales. This great change will have greater opportunity help us improve our service to get product where it is levels, and support us to plan needed and my attention more accurately.” can be focused on decision making, as opposed to Preetha Suresh analysis.” Swarnalatha Purchase and Forecast Sowdermett Planner, Distribution Stock Controller, Gift “Sales Ordering will get faster “Visibility of stock expiry dates with greater control. The will be a major improvement. system will automate checks, It will help optimise stock streamlining our process and movements and reduce giving us the chance to get obsoletes.” products to our customers faster.” Firas Baki Frederic Fritsch Division Manager, Department Manager, Distribution Distribution “We are centralizing data “As a result of CORE I have maintenance for Fashion and less items to create! Items will Gift with the aim of ensuring be created only once for the quality in the delivery. Less entire Group. This is going to time spent maintaining data, save admin, and is a change I more time spent on bringing a welcome!” great shopping experience to our customers…this is what will Francois Schweitzer Maryam Ghanim General Manager, Stock Coordinator, make CORE for me.” Fashion Beauty 4 MACNews “Return requests are going to “Access to data is going become a lot easier for us. to get easier with the new The new process enables us Business Intelligence tool. to recall items from multiple We will have access to pre- stores in a single transfer defined metrics that we can request.” pull out quickly and simply. We can be smarter and faster Riyaz Ahmed Salati Marian Iosif Stock controller, in the way we report.” Senior Brand Analyst, Swarovski Fashion “I will not have to perform stock management tasks. This means I can focus on my customers and giving them the best in store experience possible.” Sami Abouljibine Shop Supervisor, Saks COUNTDOWN TO CORE... ...What’s next? CORE TRAINING IS COMING SOON... 5 weeks 4 weeks 3 weeks 2 weeks 1 week to Week 0 Master Data to GO to GO to GO to GO GO LIVE LIVE LIVE LIVE LIVE Business Planning & Theory Hands On System Training Forecasting Training Purchasing STORES & WAREHOUSE Inventory Super User Training Management Logistics & Warehouse Management STORES & WAREHOUSE Standard User Training Distribution Sales & Operations STORES & Store operations & WH in Point of Sales LOCATION Training Finance GO LIVE Reporting Questions? Contact us at [email protected] 5 MACNews A look at Bahrain: past, present and future Last February 2011, tens of thousands occupied Manama’s Pearl Roundabout to demand greater political freedom and religious equality, and the capital became witness to violent protests. Since June, the country seems to have settled and solved some problems but MAClines outreached to Joseph Abi Hanna, Country Manager of Bahrain, to directly hear his point of view about the situation and what it means for our operations in Bahrain. • How did ASHRAF BGDC/AL HEBA face these events? Since 40% of our personnel is Bahraini, we lived through the events very closely, on a daily basis. The unrest has affected the Bahrainis directly as their families were involved and their thoughts were always with them. It affected the expatriates with uncertainty and fear. It took weeks, if not months, to remove emotions related to the political situation Joseph Abi Hanna, Country Manager of Bahrain from the office and the work environment. We did a lot of meetings on a weekly basis, we gave our team • What were the reasons behind the “Arab our full support and in particular to the Bahrainis.
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