Chalhoub Sustainability Report 2014
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CHALHOUB SUSTAINABILITY REPORT 2014 Sustainability Through Group Culture About this report We are hereby pleased to against these ten principles operations and initiatives, which present our annual sustainability and serves as our annual is evident not only in the UAE report, which highlights our Communication on Progress but in all other countries we impact and progress on (COP). operate in as well, in the MENA environmental and social region and India. In this report, The context index for both the initiatives from January- we talk about four material UN Global Compact and GRI December 2014. Reporting issue areas in which we believe can be found at the end of this a thorough and transparent we are a driving force. We aim report. story on where we stand to broaden our scope and today as an organisation, our G4 – 17, G4 – 23 boundaries for the next reports sustainability agenda and our to come by including other This report covers our UAE future ambitions. This report not countries. operations: M.C.T. FZE, Real only aims to share knowledge, Emirates, 3D and Real FZE, but more importantly engage Chalhoub Group Retail and Feedback our internal and external UAE companies. We did not Your feedback is important stakeholders as well. The title experience any significant to us. Please contact us at Sustainability through Group changes during the reporting [email protected] for any Culture is a reflection of us as an period with respect to our size, feedback on this report. organisation and how we live structure, ownership or supply through our values. chain. Global Reporting Our drive for sustainability is Guidelines (G4) imbedded within our values, Our report has been drawn UNGC Principles together in accordance, ‘Core’, with the Global Reporting Human Rights Initiative (GRI-G4) Reporting i. Businesses should support and respect the protection of Guidelines, a highly recognised internationally proclaimed human rights; and framework for reporting ii. Make sure that they are not complicit in human rights abuses. on economic, social, and Labour environmental performance iii. Businesses should uphold the freedom of association and the globally and in the region (Over effective recognition of the right to collective bargaining. 65 companies in the MENA iv. The elimination of all forms of forced and compulsory labour. region used the GRI to guide v. The effective abolition of child labour; and their reporting in 2013). vi. The elimination of discrimination in respect of employment and UN Global Compact occupation. Environment We have expressed our vii. Businesses should support a precautionary approach to commitment to uphold the ten environmental challenges; basic universal principles of the viii. Undertake initiatives to promote greater environmental United Nations Global Compact responsibility; and (UNGC). Our adherence to the UNGC is part of our firm ix. Encourage the development and diffusion of environmentally friendly technologies. commitment to sustainable development. Our report Anti-Corruption addresses our performance x. Businesses should work against corruption in all its forms, including extortion and bribery. 2 Chalhoub 2014 Sustainability Report Executive Summary 4 CEO Statement 6 Welcome from Strategy & Innovation 7 About Us 8 How We Conduct Our Business 10 Governance 12 About Chalhoub Group About Chalhoub Group Sustainability: What matters to us 14 Family Business 18 Education 20 Innovation and Entrepreneurship 22 Our Focus Gulfanisation 24 Social 26 Health, Safety and Environment 28 People 30 Our Performance GRI and UNGC Content Index 34 3 Executive Summary Our Achievements 17.5% Increase in total Number of 101 Employees (Group level) in 2014 Nationalities 18.4% Increase in total Number of of our Employees (UAE level) in 2014 % 6.6reduction of tonnes employees (Male: 2558, Female: 2793) of CO2 in 2014 were 10 engaged % through sustainability efforts 30% New Group Increase in Policies: donations for the environment, supply Hope for Cancer chain and Patients Campaign All UAE warehouses are sustainable stores ISO 9001, ISO 14001 3 checklist OHSAS 18001 certified, one of our warehouses The new ‘Gift of Giving’ have received the LEED education retail campaign Silver accreditation was launched Hosted two Job employees Shadow Days for received scholarships for 24 34 internships in higher education UAE nationals 9 Chalhoub UAE 4 Chalhoub 2014 Sustainability Report Our Targets for 2015 60 Family Ownership years excellence in 2 Management of 015 teachers and Working towards a shift in Rolling out the supervisors recruited governance Retail Front liner Learning 6 with Jusoor in Syria Ladder programme Kuwait, Bahrain, Qatar to receive a full Integrated To establish a 500 Management System risk management students enrolled in school practice at the Group 14 Our White Paper on Emiratis and Sustainability will be 7 released Saudi Graduate The Launch of Wojooh’s 21,160 Programme strategy that focuses on Total Number candidates targeted ‘love’ for women. It promotes of training their role in society through hours Retail Academy to officially entrepreneurship and training launch the pre-assessment encouraging their inclusion programme, targeting UAE in the workforce/business/ Nationals economy 187,476 KG Level Shoe District and Wojooh Back office staff working hours Carton & Plastic will launch digital platforms to be reduced recycled by 30 minutes per New innovative retail concepts day, front liners to be rolled out across the UAE to have two day at Yas Mall in Abu Dhabi and weekends (from Car free day City Walk in Dubai one day only) CO2 reduced by The Corporate Social Responsibility function will move from Corporate Communications to an independent department with the name Sustainable Engagement 200kg to highlight its importance to Business Strategy 5 CEO Statement Anthony Chalhoub Patrick Chalhoub Co-CEO Co-CEO Dear Readers, As a family, and as a family campaigns and training business, we have spent sessions have increased the It is with great pleasure almost sixty years developing understanding of environmental that we launch the second partnerships and trusted sustainability across the Group. edition of Chalhoub Group’s relationships with our key 2014 Sustainability Report, Sustainability more and more stakeholders. We have worked ‘Sustainability through Group is integrated into all business to enable local talent to Culture’ in which we will share functions, working towards become the next business efforts made to further embed creating a model that is leaders through internal sustainability into our culture, in effective in the region, makes initiatives such as our Emirati line with the Global Reporting substantial progress but focuses and Saudi graduate program, Initiative G4 ‘Core’ guidelines on the future. Everyday our and external initiatives with and to embrace, support and teams work collaboratively to organisations like the Khalifa enact on the ten universally identify and execute sustainable Fund, Activet and Injaz. accepted principles of the UN business practices one step at Global Compact. Our values We also have continued to a time. of respect, excellence and lead community development We believe in the importance of entrepreneurial spirit guide our initiatives in 2014 that seek respect, delivering excellence environmental and social actions to address social challenges and fostering development by demonstrating a deep rooted related to unemployment, crisis, constantly challenging ourselves. synergy between sustainability education and environmental We encourage leadership and and our Group culture. awareness. Our scholarship entrepreneurship, and share program and literacy centre in In 2014, we were driven knowledge to build good the Bekaa Valley are a result by engaging our teams, practice for joint success. We of this desire to support the encouraging energy and hope this report will spark off education system in the region. keeping education at the heart meaningful dialogue with you of our efforts. We empower our Our environmental and other stakeholders who people to take ownership for achievements this year include believe sustainability to be a part their roles and responsibilities, the implementation of a Group- of their value system. with courage, discipline, wide green supply chain policy, commitment and integrity to environmental policies and Warmest Wishes, strive for their full realisation and sustainable stores check lists. Anthony and Patrick Chalhoub providing them with the right Moreover, environmental and educational platforms to learn energy efficiency awareness and excel. 6 Chalhoub 2014 Sustainability Report Welcome from Strategy & Innovation Marie-Hélène Straus General Manager Strategy & Innovation The mission of Strategy & Sustainable business practices all our team members, partners Innovation is to enhance Group are our values demonstrated and clients on the importance of equity and sustainable long- in practical action. It is not only sustainability. term development. In order words but what we do and Our priority is to engage and to do so we are combining how we do it. Our values are educate our stakeholders high level expertise in several what bind us as a Group and throughout the sustainability key domains: architects, give us a clear and shared journey. We are convinced designers, strategy, research, perspective on how to behave, that true impact comes with communication, marketing take appropriate decisions and the coming together of many and sustainable engagement conduct business.