About Innovation Inspired Ideas: Pushing the Boundaries & Transforming the World Around Us Issue 98 PP 11826/07/2013 (032918)

November-DecemberNovember-December 20142014

All About Innovation Inspired Ideas: Pushing The Boundaries & Transforming The World Around Us Issue 98 PP 11826/07/2013 (032918)

PLUS: ■ SMEs Inspired ■ Sarawak Here We Come!November-December ■ JPA 2014 2015 Launched

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12329_BMCC-Nov-Dec 2014.indd 4 11/22/14 10:55 AM First Lines

he fourth quarter is always busy and for BMCC, 2014 is no exception. One of the most impor- T tant events on the diplomatic scene in recent weeks has been the arrival of the new British High Commissioner [Designate] to Malaysia, HE Victoria [Vicki] Treadell, CMG, MVO. Since taking up her post in mid- October, she has been meeting with key stakeholders in the business community including of course BMCC [Page 14].

I am delighted to report that following a brieﬁ ng with Andrew Sill, Nik Tasha and myself, Vicki has graciously agreed to become our Patron, following in the footsteps of Simon. We look forward to continuing the close relationship that has been established with the High Commission in recent years and to working with her as part of our business network.

As the delivery partner of the UK’s Overseas Business Network Initiative, we are currently working towards accreditation through the British Chambers Of Commerce (BCC) in the UK. Being accredited will represent a hallmark of the quality we can deliver and serve as an indicator to companies that we are the go-to organisation for anyone looking to do business in Malaysia. It will also help raise our proﬁ le signiﬁ cantly alongside our sister chambers in the international arena. The accreditation assessment, which includes an evaluation of our business processes and interviews with our Executive team and Board Directors, is almost complete and we hope to report the outcome in due course.

Our events calendar has seen a ﬂ urry of activity recently and included the special delegation visit to Sarawak where we met with senior representatives of the public and private sectors [Page 10]. These visits are an important part of our network expansion as we reach out into business communities outside of the capital. Companies looking to cement lasting relationships with Government should consider participation in the 2015 BMCC-JPA Programme which is now open for registration.

Another avenue for extending your reach is to become a BMCC sponsor. It is an excellent platform to raise your proﬁ le. If your company would like the exposure that being a BMCC sponsor brings, please get in touch with Nik Tasha.

The preparations for an upcoming special VIP trade delegation from Britain are well underway and of course we are putting the ﬁ nishing touches to our grand ﬁ nale event of the year – our Christmas Luncheon! I hope to see you there. In the meantime, from all of us at BMCC, we extend our very best wishes for a prosperous year ahead. We look forward to welcoming you to BMCC – it’s the place for business.

BMCC 2014 Annual Sponsors & Partners BMCC

PLATINUM SPONSORS: Executive Ofﬁ ce 4th Floor, East Block, Wisma Selangor Dredging, 142B Jalan Ampang, GOLD SPONSORS: 50450 Kuala Lumpur. Tel: +60 3 2163 1784/2163 1786 Fax: +60 3 2163 1781 Email: [email protected] Web: www.bmcc.org.my Follow us on:

AIRLINE BMCCMALAYSIA PARTNER: November-December 2014

12329_BMCC-Nov-Dec 2014.indd 5 11/22/14 12:43 PM The Chamber

The British Malaysian Chamber of Commerce is the leading business networking organisation in Malaysia with over 350 top member companies with an outreach of over 75,000 employees. Since 1963, the BMCC has been a catalyst in providing businesses in Malaysia with support, networking, knowledge exchange and bilateral trading assistance. We serve as a dynamic hub for enterprise to thrive and businesses to connect with each other, helping to promote and foster trade and investment between Britain and Malaysia. BMCC is proud to be part of British Chambers in South East Asia or BiSEA, enabling our members to enjoy similar Chamber beneÀ ts in seven other countries including Vietnam, Thailand, Brunei, Laos, Cambodia, Indonesia, and Singapore.

BMCC

Patrons: HE Victoria Treadell, CMG, MVO British High Commissioner [Designate] YBhg Tun Musa Hitam

Chairman: Dato’ Larry Gan, Rev Asia Bhd Deputy Chairman: Andrew Sill, The Royal Bank of Scotland Bhd Directors: Soo Kim Wai, Amcorp Properties Bhd Bob Olivier, Aspac Executive Search Sdn Bhd Andrew Diamond, Bubblegum Sdn Bhd David Ng, International SOS Sdn Bhd Datuk Seri Michael Yam, InvestKL Amanda Powell, KL Kudos Design Sdn Bhd Michael McIver, Plus Three Consultants Sdn Bhd Osman Morad, Standard Chartered Bank Malaysia Bhd Bill Addington, TechSol Sdn Bhd Datuk Peter Wentworth, OBE, Weir Minerals Malaysia Ex-OfÀ cio: Gavin Anderson, British Council Tony Collingridge, OBE, UK Trade & Investment Dr Zainal Abidin Majid, Advisor To The Board

BMCC Executive Ofﬁ ce

Nik Tasha Nik Kamaruddin: Executive Director Stephanie Ho: Director of Events Louis Arokianathan: Finance Manager Andre Nasution: Operations Executive Jamal Lea: OBNI Project Manager Anna Leusder: OBNI Project Manager Agnes Elizabeth: Executive PA/Events AÀ q Sahidi: OfÀ ce Executive

BMCC Magazine

Editor: Amanda Powell Editorial Committee: • George Aveling • Marcus Osborne • Nik Tasha Nik Kamaruddin • Bill Addington Production: KL Kudos Design Sdn Bhd Printing: Tinggi Press Sdn Bhd Lot 6, Jalan Kuang Bulan, Taman Kepong, 52100 Kuala Lumpur.

Berita BMCC is published bi-monthly for distribution to BMCC members and other organisations in the business community. The views expressed or implied herein are those of the authors or contributors and do not necessarily reÁ ect those of the Chamber.

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12329_BMCC-Nov-Dec 2014.indd 6 11/22/14 10:55 AM In This Issue

All About Innovation: Innovation is all around us. It’s the engine of growth, pushing the boundaries to bring new ideas from concept to reality, Companies like McLaren are constantly deploying innovation to improve performance on and off track. Others are creating ways to communicate with outer space.

Cover Story Our feature section has more.

■ First Lines ...... 3

■ Hot Happenings ...... 6

■ Trade Talk ...... 8 > New British High Commissioner Arrives

> BMCC At International Trade Conference

> 4-Chamber Luncheon: Economic Brieﬁ ng

> Open Dialogue on Combatting Corruption

> Sarawak Here We Come: BMCC Trade Visit

■ Report Back ...... 14 > BMCC Power Lunch: Inspiring SMEs

> ESD: Expediting Expatriate Services

■ Cover Story ...... 17 INNOVATION: Transforming Our World

■ Meet Our New Members ...... 30

■ News From Our Members ...... 31

■ Health File: Breathe Easy ...... 36

■ On The Social Scene ...... 38 November-December 2014 November-December

BMCC Magazine is a powerful platform to reach your target audience. BMCC Magazine 2015 We offer editorial and customised sponsorship packages as well as Reach Your Target advertising at very competitive rates. Does your company have a good Market, Raise Your story to tell? Get in touch! We want to hear from you! Proﬁ le With BMCC Sponsorship and advertisement opportunities available! Deadlines Imminent: Contact: 03 2163 1784 or [email protected]

November-December 2014 5

12329_BMCC-Nov-Dec 2014.indd 7 11/22/14 10:55 AM Hot Happenings

Join us for our year end celebrations!

6 November-December 2014

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BMCC Coffee Table Book

Get Your Copy Now! A unique compilation, spanning 120 pages, of bilateral stories, historical images, interesting anecdotes and quirky customs. A celebration of the achievements that have come about as a result of the long, established relationship between Britain and Malaysia. Published in conjunction with our 50th Anniversary celebrations.

Price: Toast The New Year! RM180 (w/o slipcase) RM210 (with Limited Edition slipcase) Discounts available for bulk purchases.

Contact Andre at BMCC to order your copies! Tel: +603 2163 1784 Email: [email protected]

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A series of mat-based exercises performed in a studio kept perfectly heated at 38 to 40 C helps to warm up muscles, allows for a deeper stretch and detoxiÀ es the body through the release of toxins in sweat. An effective detox method, Hot Pilates is popular in cities with strong wellness and healthy living attitudes like Los Angeles, Sydney and New York.

Available at Urban Spring in Bangsar, a boutique studio with timber Á ooring, full-length mirrors, subtle and silent state-of-the art heating system resulting in even heat distribution throughout the room and optimal comfort.

Conducted by Urban Spring’s highly qualiÀ ed in- structors, sessions are limited to 16 clients ensuring a personable and focused experience every class. www.urban-spring.com

November-December 2014 7

12329_BMCC-Nov-Dec 2014.indd 9 11/22/14 10:55 AM Trade Talk Welcome BACK! Sri Lanka - she spent the À rst eight years of her life living in Ipoh, Perak, giving her an inborn afÀ nity with all things Asian. Exclusive G2B

Her career with the Foreign & Common- Opportunity wealth OfÀ ce has spanned a wide range of MCC member companies have the postings in locations as diverse as Islama- exclusive opportunity to partici- bad to Mumbai to New Zealand and now B pate in the bi-annual BMCC-JPA Man- Malaysia. She also spent four years as UK agement Programme. A joint initiative Trade & Investment’s Director for the North between the Chamber and the Malay- West of England covering Cumbria, Lanca- sian Public Services Department (JPA), shire, Greater Manchester & Merseyside the Programme places senior govern- and Cheshire, living in Liverpool during this ment ofÀ cers on secondment into the time. Her role was to drive the internation- private sector, giving them a unique al trade & investment agenda as a key pillar insight into British business. of regional economic development. This year’s cohort of candidates is of MCC is delighted to welcome Her Ex- Working with companies to help them in- exceptionally high calibre, with all of cellency Victoria Treadell CMG MVO – ternationalise, she learned what makes them holding hold senior positions in a or Vicki as she likes to be known - to a business tick and the importance of in- B variety of Malaysian Government De- her new role as British High Commissioner ternational trade in a globalised world, an partments. [Designate] to Malaysia. understanding which has given her a special insight into trade at the grassroots level. Components: 3-month total duration: Since arriving in mid-October, her feet have hardly touched the ground with ofÀ cial ap- She was made a Member of the Royal Victo- • Attachment modules with host com- pointments, meeting business leaders and rian Order (MVO) in 1989 and a Companion panies in Malaysia attending events. The Remembrance Day of the Most Distinguished Order of St Mi- • One-week offsite business manage- Service, dinner with BMCC Chairman Dato’ chael and St George (CMG) in 2010. In 2009 ment module conducted by leading Larry Gan, the Shopping is GREAT campaign she won the Public Sector Award in the UK’s British business school and KL Fashion Weekend have been high on prestigious Asian Women of Achievement • 3-week overseas assignment the agenda so far along with many other Awards. • Production of in-depth project pa- commitments. We look forward to speaking with her in per based on the interest of the host A Malaysian-born Brit – she is the daughter more detail as she settles into her role. In company. of a Singapore Chinese mother and French/ the meantime, follow this digital diplomat Email: [email protected] as soon Dutch father via the Burgher community of as she posts on Twitter @VickiTreadell as possible to register your interest. TRADE: Making It Happen gathered together to listen, learn and move by Prime Ministers Najib and Cameron, and forward with the Overseas Business Net- the fact that Malaysia is one the largest in- work Initiative Project (OBNI). vestors into the UK, the message is clear: We need to make this happen. The central theme of the event was EX- PORT, in line with the UK Government’s am- Encouragement and support was visible bitious target of doubling exports to GBP1 throughout the event with, among others, trillion pounds by 2020. big names such as Anya Hindmarch MBE, Theo Paphitis, former star of Dragon’s Den, This message was conveyed through a se- and Neil Kuschel, VP of Sales for DHL Ex- ries of engaging talks, sharing of experienc- press. es and lively discussions on the successes and challenges of this journey. There was Since the OBNI was À rst launched nearly MCC Executive Director Nik Tasha rep- emphasis too on how the various Chambers two years ago, there has been a whirlwind resented the Chamber at the recent need to accelerate their activity and value of positive movement. The various cham- BInternational Trade Conference in proposition in becoming competent and rel- bers across the globe, including BMCC in London which delivered a strong message evant in this scenario. Malaysia, are working hard to drive the to companies about the value of exporting. level of conÀ dence needed to support this It was pleasing to note that Malaysia sits initiative and so cementing the Chambers “Onward and Upwards. That was the over- prominently among the high growth mar- arching message of the recent International of Commerce in their rightful role – as driv- kets, particularly where the OBNI has been ers of business opportunities across interna- Trade Conference hosted by the British rolled out. Chambers of Commerce in London. This is tional networks.” the second year running where different That said, with the Bilateral Trade Agree- Contact [email protected] or jamal@ British chambers from around the world ment between Malaysian and the UK signed bmcc.org.my for more on OBNI

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12329_BMCC-Nov-Dec 2014.indd 10 11/22/14 11:53 AM Trade Talk

new initiative by four of the business chambers in Malaysia was kicked off Economic Arecently with an inaugural VIP Lunch- eon. Designed to bring together members across networks for sharing of knowledge and understanding of the current business OUTLOOK landscape, the initiative is a joint coop- eration between the BMCC, MGCC [German Chamber], MFCCI [French Chamber] and MDBC [Dutch Business Council.

Representatives from each Chamber gathered to hear from guest speaker YB Sena- tor Dato’ Sri Wahid Omar, Minister in the Prime Minister’s Department, on Malaysia’s • Economic Transformation Economic Outlook. Programme on-track to achieve Among the points highlighted, he shared US$444 billion investments and with the audience how Sustainability is con- create 3.3 million jobs by 2020 solidated into the Malaysian 2015 Budget and gave details of future economic poli- • Progressing towards GNI of cies that will contribute to Malaysia becom- US$600 billion and GNI per ing a high-income nation by 2020. He also capita target US$$18,000 by outlined speciÀ c expectations of the Malay- 2020 sian Government from the European private sector in the country. • Favourable global rankings in terms of ease of Doing Business and and competitiveness helps to attract FDI and mobilise COMBAT Corruption domestic investors he subject of corruption is high The panellists explained that in order for on the agenda in local business this evolution to take place, and to shift • Sustainability of natural Tcircles so it was timely that BMCC Malaysia from welfare politics to princi- resource management and was invited to participate in the recent ple politics, the À rst order of business is À scal position by reducing over- roundtable discussion event organised to strengthen the institutions tasked with dependence on oil revenues, the The Expat Group and government identifying, enforcing and prosecuting cor- body NKRA Against Corruption. ruption. The MACC, the Royal Malaysian and continued reduction in Police, the Auditor General, the judiciary, budget deÀ cit, with balanced Moderated by The Expat Group CEO An- even the laws themselves – all must be for- drew Davison, the discussion was led budget targeted by 2020 tiÀ ed to give the À ght against graft the best by a panel of key government ofÀ cials chance for long-term success. comprising YB Senator Datuk Paul Low Seng Kuan, Minister in the Prime Min- Input from the Á oor highlighted that there ister’s Department, Datuk Mustafar bin is a serious perception problem when it Ali, Deputy Chief Commissioner (Preven- comes to the anti-corruption effort in Ma- tion), MACC and Datuk Hisham bin Nor- laysia, and that this perception disconnect din, Director, NKRA Against Corruption. actually informs reality. “People don’t see Held at The Majestic Hotel, the event the effort or the results coming from that was attended by business leaders and effort,” one attendee said, “so they don’t dignitaries keen to learn more about the think anything is changing.” progress in À ghting corruption and take part in a frank and open dialogue with “Government needs to be more respon- the people tasked with this crusade. sive,” Datuk Paul agreed. “It needs to put forth a better face and deliver a stronger Corruption in any country seriously ham- message.” As the two other panellists add- pers foreign investment and ultimately ed, “Malaysia is quite good when it comes keeps the country from progressing. Ma- to having good intentions and crafting laysians, while largely sceptical of any policies, but disappointingly poor when it real change taking place, are increas- comes to execution and communication.” ingly speaking out about corruption. The session was deemed constructive and “Political will has to be there,” Datuk fruitful, giving the MACC and NKRA the Paul explained, “but social demand opportunity to share its many positive ac- drives that will. The Government is now complishments while genuinely listening to feeling the pressure to address corrup- frank concerns and suggestions from the in- tion in a very real way, from top down.” ternational business community.

November-December 2014 9

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Sarawak: Here We Come!

s part of its mission to reach Armed with this background, the out to a wider network, BMCC group headed next to Samalaju, the Arecently organised a delegation vast Industrial Zone that is being tour to Sarawak. An action-packed developed as part of SCORE, includ- programme saw the group from BMCC ing a deepwater draught port. Visits arrive in Bintulu to start with a brief- to Tokuyama Polycrystalline Silicon ing on the Sarawak Corridor of Renew- Project and Press Metal Bintulu were able Energy [SCORE] Project. Led by also part of the itinerary. Tokuyama Tan Sri Datuk Amar Wilson, CEO of has built two plants at Samalaju for RECODA, the brieÀ ng gave the del- the production of polycrystalline sili- egation the chance to hear À rst-hand con, a key component in the produc- some of the eye-popping statistics of tion of solar cells while Press Metal, this economic corridor. is the leading aluminium extruder in Malaysia. In terms of land area, SCORE is the second largest of the À ve national Then it was over corridors, with an area of more than to Kuching for a 70,000sq km and a population of more networking session than 600,000. In terms of resources, a with the Dayak long coastline of over 1,000km, over Chamber of Com- 8 million hectares of forests, plus al- merce & Indus- most 5 million hectares of arable land try (DCCI) and a and peat land suitable for agriculture friendly golf game are complemented by 1.2 billion bar- with members of rels of known oil reserves, over 80 the Sarawak busi- million tonnes of Silica sand and over ness community 22 million tonnes of Kaolin of China followed by lunch clay, a key component of cosmetics, hosted by Cahya ceramics and, most recent, for com- Mata Sarawak. bat area medical equipment.

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The À nale of the trip was the Gala Din- ner to mark the 63rd Anniversary of the Sarawak Chamber of Commerce & In- dustry (SCCI) in the presence of Guest of Honour Chief Minister of Sarawak Tan Sri Datuk Amar Adenan Satem.

Feedback from participants indicated that the delegation tour provided in- valuable insights into the signiÀ cant opportunities in the State.

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12329_BMCC-Nov-Dec 2014.indd 13 11/22/14 10:56 AM Report Back Inspiring SMEs

nspired SMEs are the future, but in order to excel, it is essential to provide them with the correct support and guid- Iance. That was the message that came across loud and Top Right: Osman Morad clear during the recent BMCC Power Lunch organised in col- CEO of Standard Chartered laboration with Standard Chartered Bank Malaysia and Pres- Bank Malaysia with Pat Liew, tige Malaysia. Held at the Grand Millennium Kuala Lumpur, BritishIndia and Ana Garcia the event was attended by a sizeable crowd of members and de Baranano, Archer Bahari guests who arrived to hear from the panel of speakers, each Right: Xavier Mah, Founder from different backgrounds. of XALF Design and Xavier Osman Morad, Standard Chartered Bank Malaysia CEO in- Mah Consultancy troduced the session by highlighting that with the tranche Below: Eddie Hu of Standard of SME incentives announced in the 2015 Budget, the next Chartered Bank step was how to leverage this for the beneÀ t of the SMEs Bottom: Malaysian design in Malaysia, which represent some 90 percent of registered icon Dato’ Tom Abang SauÀ businesses in the country. Andrew Tan, Founder of Andrew’s Models and organiser of KL Fashion Week, said in trying to create a platform for local designers to raise their proÀ le in international markets, it becomes very challenging because there is no one-stop agency. “It’s a slow process and while many of the individual government bodies are supportive, there is a lack of cohe- sion so it becomes very time-consuming to lobby each one and then obtain the right level of support in a timely man- ner.” He added that it is important for local designers trying to break into the international market to travel and build their conÀ dence in that way. “People can still shop local but it needs to look global.”

Top Malaysian Designer Dato’ Tom Abang SauÀ said that while it may be relatively easy to obtain capital, knowing how to utilise that capital and having a proper business plan are fundamental. “You have to create something that delivers value to your customers. Whether it’s well-made, com- fortable clothing or a business service, you need to identify what your customers are looking for.”

Xavier Mah, Founder of XALF Design and Xavier Mah Consultancy explained how he had learned to be iindependent from a very young age and this had sserved him well in business. “Tapping into a niche mmarket, any market, requires tenacity and a belief iinn your brand.

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12329_BMCC-Nov-Dec 2014.indd 14 11/22/14 10:56 AM Report Back

“But you must remain practical and realistic. Yes have dreams and visions but make sure they can be implement- ed.”

Rhoda Yap, CEO of iconic Malaysian brand BritishIndia, said, “Retail is all about detail. Getting those collections to the stores on time every time requires meticulous planning and attention to detail with rigourous processes and quality controls every step of the way.

“It is also important to be able to articulate and com- mmunicate your idea well. As for banks, they are only iinterested in one thing: Risk. Credit risk: what is your credit history? Capacity risk: how reliable is your business? Collateral risk: what do you have?

“When it comes to moving a brand abroad, it is vital to ensure that you can maintain consistency. If you are working with partners, it is essential that they share the same values and ethics as you.”

Eddie Hu, Executive Director & Head, Commercial Clients at Standard Chartered Bank echoed these sentiments and went on to outline the key factors for success in taking a brand across borders.

“There’s no denying taking a brand across borders takes guts and sheer perseverance. It needs a sstrongtrororon brand and good management team. But it’s also important to have the right banking partner, one that un- derstands your business and has the right infrastructure in the market you are intending to expand to.”

Above: Rhoda Yap (right), CEO of BritishIndia Right: Andrew Tan (far right), Founder An- drew’s Models & KL Fashion Week Organiser

November-DecemberNovN embember-December 20142012 4 13

12329_BMCC-Nov-Dec 2014.indd 15 11/22/14 10:56 AM Report Back HI-LEVEL Networking

etworking doesn’t get much higher than this! Not only was the venue the sky high Marini’s on Level N57 of KLCC’s Tower 3, but the business leaders that attended were from the top echelons of their respective À elds. The occasion? A special networking session hosted by the BMCC for members to meet the newly arrived British High Commissioner [Designate] HE Vicki Treadell [above right, second from left]. The breathtaking views of the city skyline were accompanied by chilled bubbles and delicious canapes, all of which helped provide a stylish setting for the informal meet-and-greet session with Her Excellency.

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Expediting SERVICE

expatriatei talent,l especiallyill thoseh with expertise needed by priority sectors spearheading Malaysia’s economic transformation.

The transformation of the ESD was executed through a joint coopera- tion between the Ministry of Home Affairs, Immigration Department MCC teamed up recently with Talent- and TalentCorp, marking another Corp and The Expat Group to present milestone in the enhancement of the latest updates on the Expatriate B public service delivery in immigra- Services Division (ESD). The ESD is part of tion services. It offers an integrated servicervice the Immigration Department of Malaysia covering expatriate needs for Employment Talent. Acting as a one-stop centre for ex- and was launched to meet the aspirations Pass, Dependent Pass, Social Visit Pass, patriates, the ESD provides a single channel of the Economic Transformation Programme Professional Visit Pass and Resident Pass- for expatriates or companies to submit all to attract more highly skilled expatriates to expatriate-related immigra- the country. tion matters via an integrated ESD Assistant Director Syamil Chelvam Shah data platform which enables gave a comprehensive brieÀ ng on the ser- online applications. vices offered by the Division and changes Held at Aloft Kuala Lumpur in the Immigration Department. ESD is set Sentral and attended by 60 up to act as an centralised service deliv- BMCC members and guests, the ery channel, offering efÀ cient, seamless event included a Q&A with Mr services to expatriates and their depend- Shah and Siva Kumaren, Head of ants. The ESD is aimed at streamlining and Foreign Talent Facilitation Divi- enhancing immigration service delivery for sion of TalentCorp.

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12329_BMCC-Nov-Dec 2014.indd 18 11/22/14 10:58 AM Cover Story

The world is full of people thinking up new ideas, inventing new ways to do things, coming up with smarter solutions for life’s challenges. Some of them are so far ahead of their time, it’s often hard for us to understand how they can possibly work. Remember when the internet was ﬁ rst born for example? Now it’s the lifeblood of virtually everything we are and do. Other innovations can be a simple twist on an established idea, one that brings a complete step change. Innovation is vital for the world to become a better, smarter place. Whether in medicine, energy, automotive, education, outer space even. Turn the page to learn more. ion Innovat ion Inspirat

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INNOVATION In Action

BT Global Services represents a formidable force when it comes to innovation. The numbers are huge, in terms of people, investment in R&D and value of the solutions deilvered. We talk to Steve Masters, VP of BT Customer Innovation & Solution Design to À nd out more.

What’s the role of Customer Innovation & Design? The world is absolutely jam-packed with new ideas and innovations; our job is to À lter out the innovations that are relevant to our customers’ businesses and put these to practical use today. We are a global team of approximately 900 innovation specialists, directly and indirectly responsible for approximately £7 billion in contractual revenue. How does your work À t within BT’s wider innovation capabilities? BT currently employs approximately 14,000 scientists and tech- nologists around the globe. Some work from BT hubs – one of which is in Malaysia - others from universities with whom we have association agreements. The most important innovation hub is Adastral Park in Suffolk, UK, where around 4,000 people are based. Alongside BT, there are another 50 or so technology companies located there with whom we do joint development. These include companies like Microsoft and Cisco but also smaller niche players.

This kind of R&D work is obviously an important source of innovation that we can put to use for customers. We also have a team of innovation scouts located at the world’s hottest innovation spots, such as Silicon Valley and around Asia. They keep track of the most exciting technology trends and startups so that we can assess what is relevant for our customers. What is ‘Open Innovation’? The innovation process is part and parcel of our work with customers. We work with them to explore relevant ideas and technologies and subsequently design a solution that is customised to their needs. If that innovation turns out to be relevant to other customers then we industrialise that offering and make it a part of our global product portfolio.

For example, BT Trace is a supply chain and logistics service that originally came out of a project with a logistics customer. We built it as a solution for an individual customer and subsequently turned it into a product that is available to all customers globally. What trends are having the biggest impact? Trends in end-user computing such as IT consumerisation are hugely signiÀ cant and relevant for every customer we have. They have an impact on organisations that deal with consumers but

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Worldwide portfolio of Digital over 4,300 patents and applications with 69 ideas and inventions À led in PRIORITY 2012-13 alone n a prime example of how innovation can be used by organisations to help them stay Iahead in the game, Standard Chartered Bank also on B2B companies because employ- Malaysia has set a global benchmark with the ees also want to interact with different launch of its À rst ever Priority Banking App. tools today. The team at Standard Chartered Malaysia was Most companies today are confronted behind the development of the solution and by employees who have their own be- Malaysia is the À rst country in the Bank’s global wildering array of smartphones and network to roll out the App. tablets that they want to use for work purposes, which ushers in the whole Alina Tan, Acting Head of Priority & Interna- BYOD question. For example 84 percent tional Clients, says the rationale behind the of business execs want mobile access App is to provide a differentiated experience securely to the corporate network. Let- to customers. “The majority of our Priority ting employees use their own devices at Banking customers are business owners and work can also have cost beneÀ ts with many of them travel a great deal. As a result, savings of between $300 to $1300 per they may have been missing out on investment employee per year. opportunities, the latest À nancial updates or a particular event.” There is a massive shift going on in the Cloud Space with total spend on cloud With the Priority App, these busy individuals solutions expected to top $210 billion now have instant access to the latest market by 2016, nearly double the $110 billion news and updates, as well as promotions and spent in 2012. Cloud covers consumer- exclusive events – the App also includes an based content and applications such as RSVP option for customers to sign up on the the Amazons of the world, and enter- spot for events that they wish to attend with prise-level business applications/data. details being automatically transferred into their Calendar. Large businesses are all reassessing how Real-Time Scheduler they best organise and deliver their “A key feature of the App is the ability for Freedom to view and man- core business applications. And on the these customers to directly connect now with age appointments with supplier side, companies like Microsoft, their Relationship Manager [RM] while on the Relationship Manager in Cisco and BT are also increasingly de- go. We all know the challenges of trying to real-time. livering their services from the cloud. reach people by phone sometimes, especially when travelling. As such the App becomes a re- Market Watch The other dimension here is the green al-time communications platform and enables Latest updates about the initiative where cloud has the poten- a new level of customised interaction between market and investments tial to deliver signiÀ cant reductions in the customer and the RM,” says Alina. regardless of location carbon footprint. Virtualised servers means reduced cooling requirements For the Relationship Managers, who are each Promotions & Privileges and therefore reduced energy con- serving large numbers of Priority Banking cus- Updates on on-going sumption. tomers, the App will provide them with a valu- campaigns and promotions able tool for managing their client portfolio. offered The À nal area is connectivity, the con- Appointments can be scheduled more easily, nective tissue between the user and the Invitations To Exclusive speciÀ c customer interests can be managed Events cloud. This covers networks but also more effectively and tailored updates can be collaboration tools and security meas- provided to customers. PLUS: ures. Ultimately everything relies on the network. “Going digital is an important part of our strat- • News and announce- egy in the Retail sector. The Priority Banking ments from the Bank To that end, we are working to attract App helps elevate the on-boarding experience • Info on other Standard more young people to the world of sci- for our customers with their RM.” ence and technology. BT is at the heart Chartered mobile apps of pretty much everything that goes The App is available for download from the App like Breeze or The Good on in business life. And that makes it a Store and Google Play. A version is also avail- Life very exciting place to be. able for non-Standard Chartered customers. • Branch directory www.globalservices.bt.com www.sc.com

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Nick James, BAE Systems' lead engineer for the project, said: “Approaching, orbiting, Rosetta Probe and landing on a comet requires delicate and supremely accurate manoeuvres. The target comet is a relatively small object about 4 kilometres in diameter, moving at To Ground incredible speeds through the solar system. ”To help make any of this possible, what we have done, in layman’s terms, is create a ‘smart phone’ for inter-planetary communication that gives ESA the capability to Control communicate with and control the Rosetta probe throughout its 10-year mission as it travels more than À ve times Earth’s dis- Getting a constant signal on our mobile phones is sometimes a challenge tance from the Sun.

even in the city. Imagine then the complexities involved in sending im- “Launched in 2004, Rosetta has spent a dec- ages and data over a distance of millions of miles. This, among many ade chasing 67P. In an age where high-tech can often mean ‘short life’, for example re- others, was the challenge for the team behind the Rosetta Probe mission. newing your smartphone every 18 months, IFMS was designed to provide cutting-edge uman kind made history recently powerful ‘smartphone’-like system to en- performance for decades.” when the À rst ever landing on a com- able the European Space Agency to commu- Deployed in European Space Agency ground et was carried out. The landing was nicate with and control the movements of H stations around the globe, IFMS has sup- made by Philae, a component of the Ro- the probe. All this while moving at speeds ported some of the most successful Europe- setta space probe, which is about the size of up to 55,000 kilometres an hour, more an enterprises in space including Herschel of a domestic washing machine but with a than 500 million kilometres away. (the ESA space telescope), Mars Express, wingspan of over 100 feet. The BAE Systems' technology was also re- and Venus Express. Rosetta was built and launched by the Euro- sponsible for enabling the simply breath- The BAE Systems’ team is now working on pean Space Agency and designed to perform taking imagery of the comet and scientiÀ c the next generation of IFMS, the Telemetry the À rst ever study of a comet - in this case data captured by Rosetta to be received Telecommand and Control Processor (TTCP) the 67P/Churyumov–Gerasimenko. back on Earth. to take the system into future decades. Launched over ten years ago on 2 March The system, known as the Intermediate www.baesystems.com 2004 on an Ariane 5 rocket, Rosetta reached Frequency Modem System (or IFMS), is ca- the comet on 6 August this year, becoming pable of measuring Rosetta’s speed to with- the À rst spacecraft ever to orbit a comet. in fractions of a millimetre per second and The mission is controlled from the European its distance to within a metre anywhere in Space Operations Centre (ESOC), in Darm- the Solar System. Bearing in mind the com- stadt, Germany. et in question is À ve times the distance that Earth is from the Sun. Making It All Possible A key component of the cutting-edge tech- IFMS also features a highly sensitive re- nology behind the ground-breaking mission ceiver that can pick-up the incredibly weak was revealed recently. Developed by BAE signals sent back to Earth from the probe, Systems at its Advanced Technology Centre converting them into data that can be used in Essex, UK, it is in essence an incredibly to communicate the probe’s À ndings.

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Innovation PROTECTION

It all began about 750 years ago, with bread, when the English parliament maintain this as a trade secret – remember, passed legislation that required all bakers to use a distinctive mark on patents provide a monopoly in exchange for sharing the knowledge through publication. their bread, so that a customer could determine the origin of the product In addition, some may say that it takes so they purchased. This eventually evolved into trade mark law, which today long to obtain grant of a patent - typically is used to protect brands all over the world. Chris Hemingway explains. 4-5 years - that it is not worth protecting the invention in fast-moving industries such ut is brand protection important? As In modern times, patents are generally con- as software. Nevertheless, if Larry Page and a CEO of Coca-Cola® once said: ‘All sidered to be the most important intellec- Sergy Brin had not patented the search al- Bour factories and facilities could burn tual property right for protecting innova- gorithm they invented, they would not have down tomorrow but you’d hardly touch the tion, as they typically provide the broadest received venture-capital funding for their value of the company; all that lies in the scope of protection for inventions. start-up company, and the world would be goodwill of our brand franchise and the col- without Google®. lective knowledge in the company’. The main criteria for obtaining a patent is that the concept has to be ‘novel’ - not So how do you work out what to do? Sim- Coca-Cola® is recognised as one of the most publicly disclosed anywhere in the world ple - get advice early on. Most professional valuable brands in the world, and has a cur- - and ‘inventive’ - not obvious to a skilled intellectual property advisors will provide rent estimated worth of around US$100 bil- person. If there is a disclosure by the inven- preliminary advice for free. This will help lion! If it did not have trademarks to pro- tor himself then Malaysian law allows for a to ensure that your innovations are appro- tect its brand, the value would be far lower. one-year grace period to À le a patent ap- priately protected and minimise the risks to plication before it is considered not novel. your business. It can be quite difÀ cult to prove the value of a brand. Take Panadol® for example, a In addition to patents, Malaysian law also registered trade mark owned by GSK® for provides for a similar type of right known Dr Chris Hemingway is a Director of Marks the well-known drug paracetamol. Each as a Utility Innovation, whereby the innova- & Clerk (Malaysia) Sdn Bhd, and holds a PhD Panadol® tablet costs around 70 cents. ‘Ge- tion only has to be novel, but not inven- in Microbiology from the University of War- neric’ unbranded paracetamol however can tive, which means that it is usually easier wick. He is qualiÀ ed as a Chartered UK Pat- be purchased for a signiÀ cantly lower price. to obtain grant. Both rights give the owner ent Attorney, a European Patent Attorney, a monopoly for up to 20 years. a European Trade Mark & Design Attorney, The difference (around 90 percent of the and a Malaysian Patent, Trade Mark & De- cost) is largely due to the marketing power Patents can become very valuable to a com- sign Agent. of the brand, giving the consumer conÀ - pany. Consider for example the US legal ac- dence in the product due to the reputation tion in recent years between Apple® and He is also a fellow of the UK Chartered In- of the company. Samsung®, where the jury awarded over stitute of Patent Attorneys (CIPA), repre- US$1billion against Samsung for its wilful sents Malaysia on the Patents Committee So what can be done to protect brands and infringement of several of Apple’s patents. for the Asian Patent Attorneys Association products from being copied. Let’s go back a (APAA), is listed as an expert for Malaysia few centuries to À nd out. It is also noticeable that when a pharma- on the ASEAN IPR SME Helpdesk, and has ceutical patent expires, the original drug been named as an IP Star in the World IP From the early 1400’s, monopolies were be- owner tends to reduce prices of its prod- ing granted by the English Crown to workers Survey 2014 conducted by Managing Intel- ucts in order to compete with the generic lectual Property. to produce or provide particular goods or drug manufacturers who can make the services. This system was regularly abused same product at a fraction of the cost – un- Marks & Clerk is one of the largest intel- by the Crown however since it was used less of course their branding has become lectual property À rms in the world, provid- to raise money. Following a public outcry, so powerful that it can support the higher ing advice on patents, trade marks, designs new legislation was passed - the Statute price. But while the patent is in force, the and copyright several jurisdictions includ- of Monopolies in 1624 - which revoked all owner has a monopoly for its product and ing Malaysia. Chris is available for initial existing monopolies, and only allowed new can charge a higher price accordingly. consultations on intellectual property at no inventions to be protected. This stimulated charge. innovation, led to the industrial revolution, So does every innovator need a patent? and became the foundation for patent laws No. Coca Cola® does not hold any patents Tel: +603 2162 8986 around the world. on its secret formula because it prefers to Email: [email protected]

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12329_BMCC-Nov-Dec 2014.indd 23 11/22/14 10:58 AM Cover Story Designing Multiple Sclerosis currently affects DEVICES 2.5 million people worldwide

that not only push boundaries in terms of their technology, but keep in mind patient needs. The Extavi- Pro® 30G has been shown ultiple Sclerosis (MS) is a chronic to solve some aspects of low debilitating inÁ ammatory disease adherence, and as a result Mof the central nervous system. It increases drug administra- currently affects 2.5 million people world- tion. With greater adher- wide. Patients often have to live with ence, there are not only symptoms such as blurred vision, cognitive better health outcomes for impairment and poor co-ordination. Pres- patients, but also better Feedback from MS patients was clear: con- ently there is no curative treatment; in- revenue outcomes for pharmaceutical com- venience and ease of use were rated as the stead there are several disease-modifying panies. most important factors for an auto-injector. therapies (DMTs) that aim to control the This information led to the development Regional Presence disease course, including preventing re- of the new device, still based on the Au- Owen Mumford is now expanding its regional lapse, and slowing disease as well as dis- toject®2 platform technology, but further footprint in APAC with the opening of new ability progression.1 reÀ ned for MS patients®. operations in Kuala Lumpur. The new facil- Due to the chronic nature of MS, people ity will streamline the supply of specialist may live with the disease for several dec- Engineering Design medical devices for capillary blood testing The new device - ExtaviPro® 30G - is more ades.2 One particular treatment (interferon and drug delivery to healthcare organisa- ergonomically designed, assisting one- beta-1b) has shown impressive results by tions across the ASEAN region. handed use and boosting patient conÀ dence reducing all-cause mortality by 47 per- when injecting.4 As needle diameter is as- The company provides a range of innovative cent at 21 years in patients who received sociated with greater pain and site reac- solutions and branded products including the treatment within their À rst two years tions, the ExtaviPro® 30G retains the use auto-injectors, insulin pens, lancets and pen of therapy, when compared with placebo.3 of a 30 gauge needle, the thinnest in the needles designed to make it easier to treat But despite the beneÀ ts of this promising market.3,5 Constant force spring technology chronic diseases such as diabetes. It also form of MS therapy, it still faces one major was also included to enhance ease of use. provides a custom design and manufactur- issue – adherence. ing solution where it works with some of the In spite of all the prior research however Poor patient adherence to interferon beta- world’s largest pharmaceutical and medical there was one vital element still missing 1b is often the result of adverse events re- device companies to develop effective de- that could make or break the product: how lating to injectable therapies, like anxiety vices to deliver their drug formulations. did the new ExtaviPro® 30G compare to its of injecting,1 injection site pain and injec- Paula Staples, Project Director – APAC competitors, and more crucially what did tion site reactions. These occur more often Tel: +6012 202 3158 Email: Paula.staples@ patients think? if patients inject into the skin rather than owenmumford.co.uk; Billy Chuah, Regional the muscle, and because interferon beta-1b Patient Response Manager – APAC Tel: +6012 478 9009 is injected into the skin this can greatly af- When comparing the ExtaviPro® 30G with a Email: [email protected] fect how patients adhere to their treatment competitor device, 86 percent of patients Footnotes: schedule. MS patients have to follow their said they preferred the ExtaviPro® 30G. 1. Menzin J, Caon C, Nichols C, White L, Friedman M, Pill MW. Narrative Review of the Literature on Adher- treatment protocol to prevent relapse, or The most common reasons for this were 3 ence to Disease-Modifying Therapies among Patients risk further endangering their health. the ergonomic shape of the device, easy with MS. Supplement to JMCP 2013; 19(1-a):S24–33. operation, reach and being able to inject 2. DH Long-term Conditions NSF Team. National Ser- Owen Mumford, a global specialist in the one-handed. vice Framework for Long-term Conditions. Gateway design, development and manufacture of Reference 4377, 2005. medical devices, has come up with a solu- Other areas where the ExtaviPro® 30G out- 3. Boeru G et al. ExtaciJect®30G device for subcuta- tion that is changing all this. neous self-injection of interferon beta 1-b for MS: Pro- performed included intuitive use and ability spective European Study. Medical Devices: Evidence to read the display. All these attributes are and Research. 2013; 6:175–184. It has created an original injection device associated with convenience, which is an 4. Thakur K, Manuel L, Tomlinson M. Autoinjectors for Extavia®, an interferon beta-1b from for administration of interferon beta-1b in MS: pa- important factor that increases adherence Novartis, based on its clinically robust tient preferences, ExtaviPro™30G and Betacomfort® and can shift patient preference from one and successful auto-injector platform: the devices. Pragmatic & Observational Research. 2013; auto-injector to another.4 4:19–26. Autoject®2. This platform not only helps 5. Kozubski W. Autoinjector Improves Injection-related minimise pain and site reactions, but also Findings Tolerability Issues in Patients with Multiple Sclerosis makes injecting easier and reduces patient – Exploring the New ExtaviJect™ 30G system for the It is clear that the problem of low adher- injection of Interferon Beta-1b. European Neurological anxiety. ence can be minimised by designing devices Review. 2010; 5(2):77–81.

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Going DEEP

The harsh demands placed on offshore vessels and on board equipment continue to increase as oil & gas exploration and production moves into deeper and deeper waters.

he number of wells in waters of In one example, Rolls-Royce has re- John Knudsen, Rolls-Royce President Commercial more than 1,500 metres water cently signed a major contract to sup- Marine, said: "This a very important contract for Tdepth [1.5km!] will increase sub- ply a complete module handling system Rolls-Royce and it shows that the offshore industry stantially in coming years, creating a to the subsea construction vessel Aker has taken yet another step in accepting the supe- need for a number of offshore construc- Wayfarer. Valued at £24million, the rior performance of synthetic À bre rope for lifting tion and installation vessels capable of contract marks the largest single sub- operations in deep and ultra-deep waters." operating in deep seas. sea vessel project ever undertaken by A similar system was installed by Rolls-Royce in 2009 Rolls-Royce. The contract is with Ocean Establishing new ways of working safely onboard the AKOFS-operated subsea equipment Yield ASA, and the vessel is under long at even greater depths while maximis- support vessel Skandi Santos, which has now been term charter with AKOFS Offshore. ing operating efÀ ciency and productiv- on contract with Petrobras for nearly À ve years. ity are just two of the many challenges The 157m long, 16,000t Aker Way- The vessel has successfully installed and retrieved facing operators today. farer will be modiÀ ed to allow for the subsea trees and modules in water depths up to deepwater installation and retrieval of 2,300 metres – more than 2km below the surface! With this in mind, engineering and de- subsea equipment; subsea trees and www.rolls-royce.com velopment teams at Rolls-Royce are modules, including subsea structures constantly striving to harness innova- and manifolds. Built in 2010 by Vard Sø- tion in order to partner with clients and viknes, the vessel will undergo project so enhance their operations. modiÀ cation work at Kleven's Myklebust Rolls-Royce is constantly For example, its multi-purpose aft deck Verft yard in Norway. systems for offshore vessels can be The Rolls-Royce automated handling striving to harness integrated into uniÀ ed solutions that system consists of a complete tower meet speciÀ c operating requirements. innovation to help structure, skid system, deepwater lift- Equipment that uses À bre rope and ac- ing system as well as power units and customers work safely at controls. The deepwater lifting system tive heave compensation enables ves- even greater depths while sels to execute operations in deep wa- is a Fibre Rope Deployment System, ters, even in harsh weather conditions, based on its patented Cable Traction maximising operating extending the time they can remain on Control Unit technology. The equip- station and their operational area. ment is due for a delivery in early 2016. efÀ ciency and productivity.

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12329_BMCC-Nov-Dec 2014.indd 25 11/22/14 10:58 AM Cover Story POWER To The People

By Qusai Sarraf CEO of Global Multi-Channel Expert IVIS Group

hen talking about innovation, The need to differentiate, innovate and propagate your business is cru- there’s a tendency to focus on cial to survive in today’s retail market. The game has changed. Multi- Wtechnology. But it’s people that make it happen so it’s a combination of channel in Malaysia will happen - it’s not a question of if, but when. both that will ultimately decide whether new business models and initiatives work. namically adjusting product information onds. All contactless payment NFC terminals to make it easy and intuitive for customers are set to £3 – the customer can pay with a Nurturing relationships on every level with- to À nd what they want. IVIS Group’s Son- card or previously downloaded mobile bank- in the business team and with the customer netto platform incorporates a sophisticated ing app, then get on with their day. The pro- is key for the transition from single to mul- and innovative business rules solution as it cess is quick and offers customers a genuine ti-channel. Retailers will go from bricks and learns from customer behaviour. feeling of satisfaction. mortar operations to selling across multiple channels through education, strategic con- However they choose to shop, consumers The British fashion industry is also known sulting, services and technology. will research, complete their transaction as a great innovator. Alongside the govern- Framework For Change then share their experience. The retailer ment, it sees education as key to long-term needs to be present at all stages of the growth and success. To this end, the British This is crucial in the changing retail land- shopping journey. Fashion Council is working with well-known scape. The customer is in control because brands and retailers in the UK to generate they now have the ability to take their Synchronisation Is Key business elsewhere. They hold the power, Promotions, for example, need to be avail- which means retailers must now approach able across all channels. Research shows “Synchronising promotions everything they do from a customer-centric that 25-30 percent of all products are pur- point of view. chased on promotion. Synchronisation in- and drilling down to one- store and online is vital and to ensure no In order to build customer relationships to-one marketing will help customer feels neglected, depending on successfully, a business needs to be fully the shopping platform they are using. aligned. The lynchpin is complete collabo- retailers build relationships ration; different cultures between online Synchronising promotions, and at the same with customers and allow and ofÁ ine teams should cease to exist as time targeting segments and drilling down retailing is a continuous cycle of activity - it into one-to-one marketing will help retail- businesses to innovate.” will never again be about one transaction. ers build À nely-tuned, relationships with customers and allow businesses to inno- IVIS Group has developed a framework for vate. The promotions management module investment in talented individuals study- retailers called AACCI, covering alignment, of Sonetto enables promotions to be rolled ing in the fashion industry, while UK fashion agility, customer centricity, collaboration out easily and effectively across multiple retailers are pioneers in the use of innova- and innovation. The À ve steps help busi- channels. tive technology that supports the shopping nesses engender a culture of change, en- experience. able successful communication and achieve Innovation In Retail their goal of understanding, serving and Innovative business models need to be Brands such as Burberry, Tesco’s clothing adapting to customer requirements more devised from the customers’ perspective. brand F&F and ASOS have used an array of effectively. Malaysia’s largest national grocery retailer customer-enhancing technology such as fa- Mydin has recently adopted click and col- cial recognition, RFID-triggered store video How customers search online has an impact lect, implementing the service instore and and window-based purchasing. on how retailers merchandise products, at Light Rail Transit stations for maximum enabling them to enrich and transform Creating good experiences is key to survival convenience. product information in line with customer in today’s market. Clarity for the customer language and expectations. For example, Tesco has a special research team (Tesco is vital - retailers need to work towards searching for a wedding outÀ t will have Labs) to explore innovative ideas to fur- presenting a clear business model and an a myriad of associated terms that could ther customer experience. Aware of how unconfused brand. People, processes and lead a consumer to their desired products. valuable time is for those buying Tesco’s set technology will all play a part in the inno- By harnessing customer browsing habits, price lunchtime meal deal in the UK, it has vation required to succeed in multi-channel retailers can use previously unsuccessful looked at eliminating checkouts completely retailing. online searches to their advantage - dy- to cut transaction time down to À ve sec- www.ivisgroup.com

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Driving INNOVATION

ompeting in the most technologically proach to improve the perfor- advanced racing series in the world mance and product develop- Crequires dedication, creativity and a ment of blue chip companies microscopic attention to detail. In Formula in other industries. 1, if you’re not innovating you’re going backwards. This philosophy resides at the For example, a long-standing heart of the McLaren Group. partnership with GSK sees MAT providing biotelemetry sys- For example, McLaren Racing formulates tems for clinical trial, while and delivers an upgrade to the McLaren also improving the efÀ ciency Mercedes MP4-29 every 17 minutes, 24 of their global manufacturing hours a day, seven days a week, and analy- operations. ses 6.5 billion pieces of data from both cars over a race to work out where further im- MAT is also contributing ex- provements may lie. pertise in data management and simulation The car’s electric motor, developed under techniques, developed in Formula 1, to im- the aegis of MAT, cuts fuel consumption in The relentless rate of development needed prove the efÀ ciency of some of the world’s urban areas, while also providing instant to remain at the pinnacle of motorsport has busiest airports, while a partnership with torque. It is the very same motor that will become second nature to a company that Stowhealth, which draws on MAT’s exper- soon power every car in the new Formula E has been competing for over 50 years. To- tise in data collection and analysis, is help- racing series, and will no doubt inÁ uence day that instinct is now seeded into every ing to tackle the problem of obesity. the design of future electric vehicles. McLaren activity. Indeed, pioneering discovery and honing applications - the day- McLaren Automotive, meanwhile, is simi- The McLaren 650S, the latest addition to the to-day stock-in-trade of the Group - are larly committed to innovation. The McLar- portfolio, takes that extreme level of per- also delivering real-world beneÀ ts outside en P1™, which has been described as the formance to a larger scale of production. of motor racing. most technologically advanced car in the It offers the most technologically advanced world, exploits the company’s proven ca- car of its kind to drivers who demand an Innovating Off The Track pabilities in aerodynamics and lightweight exacting level of luxury and performance. McLaren Applied Technologies (MAT) har- carbon À bre to offer groundbreaking levels It has been designed and developed to nesses the signiÀ cant R&D, technical ex- of performance combined with high levels provide the ultimate in driver engagement pertise and innovative spirit borne out of of efÀ ciency. both on the road and on the race track. Formula 1, and applies its intellect and ap-

www.mclaren.com

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12329_BMCC-Nov-Dec 2014.indd 27 11/22/14 10:58 AM Cover Story Science Is Digital The FUTURE DISSECT

cience has come along since the 17th Deputy British High Commissioner Paul Malaysian company is behind ground- century but it was Sir Isaac Newton, Rennie said, “Discovering the laws of mo- breaking technology that is revolu- Srenowned English physicist and math- tion and gravity made Sir Isaac Newton Ationising the way autopsies are car- ematician, who was one of the pioneers one of the most inÁ uential scientists in ried out. And the UK is the À rst country in in revealing a deep understanding of the history. Professor Dato' Ungku Omar bin the world to set up state-of-the art non- physical world across several dimensions. Ahmad also made great contributions to invasive Digital Autopsy Facilities using the the advancement of medical science. technology. In optics, his discovery of the composition of white light integrated the phenomena “The Newton-Ungku Omar Fund will cre- The facilities offer a signiÀ cant step for- of colours into the science of light and ate new opportunities to enhance our ward in establishing the cause of unnatu- laid the foundation for modern physical bilateral relationship and for UK and ral death using sophisticated visualisation optics. In mechanics, his three laws of Malaysian scientists to work together on software and a scanner rather than a scal- motion, the basic principles of modern potentially life-changing research and in- pel. Two facilities have been opened so physics, resulted in the formulation of the novation initiatives.” far, the À rst in ShefÀ eld and the second in law of universal gravitation. In mathemat- Bradford, with a plan to roll out further 16 ics, he was responsible for the discovery The Newton–Ungku Omar programme is across England and Wales within the next of inÀ nitesimal calculus. intended to make a substantial impact to 18 months. the overarching theme of climate change Three and a half centuries later, scientists and sustainability. It will support build- The technology was created by advanced and mathematicians continue to expound ing skills and knowledge among scientists medical visualisation company iGene, part new theories and come up with innova- and researchers through study tours and of the Malaysian Infovalley Group. A scan tions that are changing the world we live exchanges, collaborative research pro- of the body is performed using a GE CT in. grammes and the application of research scanner before iGene’s revolutionary, pro- into the market. prietary software INFOPSY creates a 3D re- construction of the body. The process can “For the À rst year of its The Fund is expected to advance the Sci- be completed in as little as 12 minutes. À ve year duration, the ence to Action initiative undertaken by This enables the pathologist to conduct the Government of Malaysia, intensifying a full, non-invasive digital post-mortem Fund has allocated up to the application of science and technology without so much as lifting a scalpel. All is for development, people's well-being and done using a large touch screen computer. RM41.6 million to help governance of science, technology and industry. Findings or evidence generated from the strengthen links between digital autopsy procedure can be stored in higher education, research Director of the British Council Malaysia a highly secured server system for future Gavin Anderson added, ‘We are delighted query and retrieval. The binary data and institutions and businesses.” to be one of the key delivery partners 3D images can be remotely accessed by supporting this new world-class collabora- Courts of Law, hospitals and Forensic Medi- Now, thanks to a new initiative jointly tion. We are conÀ dent that the Newton- cine Centres using a Visual Area Network. funded by the UK and Malaysian govern- Ungku Omar Fund will become a major Matt Chandran, founder and CEO of iGene, ments, researchers in Malaysia are set to new platform for sustainable and mutu- says: “"Digital Autopsy is more than just a beneÀ t from a wave of grants that will ally beneÀ cial collaboration.” technological innovation; it represents a help foster innovation in science. The Newton Fund is administered by the tremendous compassionate step forward The Newton-Ungku Omar Fund aims to UK’s Department for Business, Innovation in establishing the cause of an unnatural strengthen research and innovation part- & Skills and contributes to the UK’s Of- death.” iGene believes Digital Autopsies nerships. Particular focus will be on re- À cial Development Assistance (ODA) com- will become the À rst line intervention in search that tackles global challenges like mitment. The fund allows the UK to use post-mortem investigation with more than urbanisation; food and energy security; its strength in research and innovation 70 percent of cases able to be concluded and meeting the social and economic to promote the economic development with Digital Autopsy alone. needs of a growing and ageing population. and social welfare of partner countries. The Malaysia element, the Newton-Ungku The system goes a long way to easing the For the À rst year of its À ve year dura- Omar Fund, is coordinated by the Malay- emotional burden on families at a time of tion, the Fund has allocated up to RM41.6 sian Industry-Government Group for High intense stress with a digniÀ ed and non- million (£8 million) to help strengthen Technology (MIGHT) and the British High invasive investigation. Speed of examina- links between higher education and re- Commission on behalf of the UK Govern- tion, investigation and subsequent autopsy search institutions and businesses. The ment and delivery partners. results help minimise delays in releasing the body for burial or cremation. À rst round will be delivered by the British www.britishcouncil.my/newton-un- Council Malaysia. gku-omar-fund www.infovalley.net

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12329_BMCC-Nov-Dec 2014.indd 28 11/22/14 10:59 AM Cover Story 3D Vision

lobal energy major Shell is using nance. Once a design is À nalised, the 3D printing to make unique parts À nished product item only takes a mat- Gand causing instrument makers to ter of hours to print whereas conven- change the way they think. tional methods can take many weeks. Thinking In Slices Cost-Effective 3D printing, also known as selective laser 3D printing has many other advantages. melting, is a type of additive manufactur- There is no waste because the unused ing. Conventionally, instrument makers metal powder can be À ltered and re- start with a piece of metal or plastic and used. This gives a signiÀ cant cost sav- drill or cut material away. But this new ing, especially in the use of expensive approach builds up an object. The printer high-alloy metal powders. uses a powerful laser beam to fuse pow- dered metal and make instruments, layer It also has the potential to speed up delivery times. A reÀ nery can wait several Three-dimensional (3D) print- by layer, in microscopic slices of around just 0.03 mm each – tens of times thinner months for a specialised valve to be de- ing is revolutionising manufac- than a human hair. livered, but this approach can manufacturing. Instead of cutting out ture it on site within hours. With 3D printing, complex and innovative products from blocks of mate- instruments can be produced, ones that are For a petrochemicals complex that rial, it builds them up in layers. impossible to make with other manufactur- keeps thousands of different spare parts in stock or a remote offshore pro- Companies are already using ing technologies. The challenge for engi- neers is to think in terms of layers or slices, duction facility, the ability to make in- this approach to produce rocket not in terms of taking material away. struments and parts on demand would be a huge beneÀ t. engine components, jet engine This methodology is far more time efÀ cient www.shell.com/global/ parts and more. and minimises time-consuming mainte- Collaborate To INNOVATE he latest Technology Radar survey technical innovation can no longer be an conducted by Lloyds Register En- afterthought for business or government; Key Findings: Tergy has revealed that innovation they must be central to any organisation’s in the oil and gas sector is likely to in- strategy for sustainable growth. 73% believe the rate of innovation is crease but will be driven largely by col- increasing laboration. “They are central to our growth too. We are driving the development of new con- Innovation is drawing on a range of tech- Investment drivers will be safety im- cepts and technologies through collabora- nologies, rather than any single break- provements (45%), improving operational tive R&D, and our focus is À rmly on in- through efÀ ciency (44%) and reducing costs (43%), novation.” while increasing asset lifespan (27%) and Range of technologies will have a high accessing new reserves (29%) will also impact on extending the life of existing play a key role. The Questions: assets - enhanced oil and gas recovery • Which technologies are likely The Technology Radar survey is one of the to have the biggest impact in 68% of respondents intend to increase largest polls on technology and innova- the next decade? R&D budgets in the next 2 years tion in the industry. Lead participants in • How are technical develop- the survey include the UK Onshore Opera- 58% agree that future breakthroughs tions Group, Woodside Energy, Enertech, ments addressing the chal- involve ‘bits and bytes’, rather than Maersk Drilling, TouGas OilÀ eld Solutions, lenges the sector faces? physical hardware Horton Wison Deepwater, Royal Dutch • What are the drivers and barri- Shell, GE Oil & Gas, and also Douglas- ers to innovation? Only 25% of oil & gas companies con- Westwood, National Energy Technology sider themselves to be early adopters. Laboratory (US), and the Institute for the • What patterns of innovation Continued risk aversion in the sector, es- Analysis of Global Security. adoption can be identiÀ ed? pecially in the deployment of new tech- John Wishart, Director of Lloyd’s Regis- • Which types of organisations nologies, is a major brake on innovation. ter Energy said, “Initiatives that nurture are leading the way? www.lr.org/technologyradar

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12329_BMCC-Nov-Dec 2014.indd 29 11/22/14 12:23 PM Cover Story TAPPING Into Healthcare

Mobile smart phone technology has been deployed recently by Pruden- tial Assurance Malaysia (PAMB) to develop two apps that are helping customers access what they need when it comes to healthcare and agency personnel to improve their knowledge and professionalism.

PRUaccess: A one-stop solution for exist- Other features include a one touch call to ing and potential customers to access the emergency numbers, room and board rates company’s full listing of panel hospitals for each hospital, and important informa- complete with navigation details to their tion regarding the hospital admission and preferred hospital. Customers can also view discharge process. a list of doctors at a particular hospital in- PRUproduct: A feature-rich iPad app that cluding details of their specialisations and helps agents make more impactful pres- facilities available. entations to potential clients with a few According to Aman Chowla, Chief Opera- screen taps. The app also provides on-the- tions OfÀ cer at PAMB, “PRUaccess was cre- go learning modules with clear information Philip Seah, CEO of PAMB says, “As a com- ated in response to the changing needs of portrayed using images and simpliÀ ed de- pany, we place high importance on the our customers. We realised that with cus- scriptions of beneÀ ts and claim scenarios. development of our agents. Besides provid- tomers always on the move, we needed to The application is also aimed at boosting ing them with opportunities for continuous come up with a mobile application that en- consumers’ understanding of the products learning, we also equip them with the tech- compasses mobility, convenience and user- offered such as key features, risks and nology and tools to ensure that they are friendliess in line with our digital strategy. claims scenarios, helping them make an able to meet the demands of increasingly Now with a tap or swipe, customers will be informed decision before committing to a savvy customers.” able to obtain navigation details to their particular product. preferred hospital or doctor from their cur- www.prudential.com.my rent location.” Smart BUILDING

were invite to pitch for the opportunity to The Gateway project attracted more than road-test their ideas on one of 2,500 retail 140 submissions in just 40 days, from brand and commercial buildings in the UK belong- new concepts through to market-ready ing to the RBS estate. products and services. The ideas came from innovators and SMEs across the world, in- In one example, RBS already trialled energy cluding UK, the US, Australia and Europe. efÀ ciency pilots in À ve of its car parks with the highest energy consumption. Working After a rigorous selection process, the suc- with Morgan Hope Lighting and MITIE Facili- cessful energy-saving products and services ties Management, annual savings of almost have been announced. They include a solu- GBP75,000 and nearly 300 tonnes of CO2 tion to power down PCs when not in use, were achieved simply by installing 3-stage ceiling tiles that absorb, store and release hree years ago RBS set a target to re- dimmable À ttings with microwave sensors. excess heat, magnetic secondary glazing duce energy and water consumption to improve draughty windows, and a toilet Marcela Navarro, head of Customer Inno- Tby 15 percent. As a way to achieve that saves water - from 9 litres to 1.5 litres vation at RBS, “We know small businesses this, while nurturing innovative ideas and per Á ush. and innovators can struggle to get the op- helping local innovators accelerate their portunity to pitch their ideas to larger cor- Market-ready innovators such as HSG, ideas to market, the bank went one step porates, which means their brilliant ideas Alquist, Raise Energy Solutions, Sunamp, further and launched the RBS Innovation often don’t get to be seen. Trials and test Senselogix, Chalmor, Propelair, Datum Gateway earlier this year. beds such as we are offering are crucial for Phase Change, Certero and Glaze will all Inventors with paper-based, garage-tested innovators to accelerate their access to get the opportunity to test their products or market-ready solutions for water and market. That’s what the Gateway is about in RBS properties. energy consumption and waste production and what makes it so valuable.” www.rbs.com/news

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12329_BMCC-Nov-Dec 2014.indd 30 11/22/14 12:24 PM Cover Story

Lights, Camera, ACTION! World-class movie making has arrived in Malaysia with the opening of Pinewood Iskandar Malaysia Studios. A JV between Pinewood Studios DAME Group and Malaysian Govern- ment investment arm Khazanah Nasional Berhad, the integrated Of Creation media production facilities are state-of-the-art and will be a big ith her bright pink hair, theatri- The Magic Flute, Bizet’s Pearl Fishers and draw for local and international cal make-up and art jewellery, more recently, Egyptian-inspired designs À lm-makers. WDame Zandra Rhodes has stamped for Verdi’s ‘Aida’. her identity on the international world of • 100,000 sq ft of À lm stages: fashion. She was one of the new wave of Recently, she set up the Fashion & Textile 5 stages from 15,000 sq ft to British designers who put London at the Museum in London which is dedicated to showing the work of fashion and textile de- 33,000 sq ft, all with interior forefront of the international fashion scene signers from the 1950s onwards. water tanks, including Asia’s in the 1970's. Her unique use of bold prints, À ercely feminine patterns and theatri- largest at Stage 5 This museum has created several notable cal use of colour has given her garments a exhibitions: “My Favorite Dress”, “The Lit- • Two 12,000 sq ft High DeÀ ni- timeless quality that makes them unmistak- tle Black Dress”, and Zandra’s very own tion equipped TV studios with ably a Rhodes creation. “Zandra Rhodes: A Lifelong Love Affair with audience capacity of 1,260 Back then, some 50 years ago, her early Textiles”, a major monographic exhibition and adjacent audience holding textile designs were considered too outra- exploring the 40-year career of this iconic British Designer. facilities for both studios geous by the traditional British manufacturers so she decided to make dresses from her This exhibition has since toured to several • 3 backlots including a forest own fabrics. She pioneered the very special cities cross the world, including The Franz backlot of 30 acres use of printed textiles as an intrinsic part of Meyer Museum, Mexico City, RMIT in Mel- the garments she created. bourne, Australia, Corso Como in Milan, the • Exterior water À lming tanks for Mingei Museum in San Diego, and most re- deep water and green screen In the late 60’s and early 70’s, she ran her own shops in London and also sold her cently the National Textile Museum of KL. capability clothes through mainstream retailers in the Last year, Dame Zandra came to Malaysia as • Resident Team with over 70 US. In 1977, she introduced the pink and part of KL Fashion Weekend and fell in love black jersey collection with holes and bead- years’ experience in local and with the fabrics and designs of Malaysian ed safety pins that earned her the name of textiles. So inspired was she that this year international À lm and television “Princess of Punk”. has seen a unique collaboration between industry Now based in San Diego, she has designed this icon of innovation and Malaysia’s Kary- • 30% ‘Film In Malaysia Incentive’ for clients as diverse as Diana, Princess of aneka. for qualifying Malaysian produc- Wales, Jackie Onassis, Elizabeth Taylor and Several pieces of silk batik fabric and batik tion expenditure, available for Freddie Mercury and Joan Rivers. She con- canting were sent to Rhodes’ studio in San tinues to clothe and design for high proÀ le domestic and foreign produc- Diego for her to work on a collection to be clients from royalty to rock stars including: tion, for production and post- showcased at this year’s event. The result HRH Princess Michael of Kent, Debbie Harry, was a stunning, stylish yet edgy catwalk production approved activities. Bianca Jagger, Kylie Minogue, Anastasia and with all the hallmarks of a truly innovative Paris Hilton. • 72,000 sq ft of digital post pro- Rhodes collection. duction facilities all under one Zandra’s work does not just stop with dress- At 70+ years, Dame Zandra still À nds inspi- roof along with fully serviced es and printed textiles but encompasses ration for creating innovative textiles and various licences including jewellery, wrap- production accommodation in- designs, innovation that will hopefully in- ping paper and china for Royal Doulton. She cluding modern ofÀ ces, dressing spire a generation of designers to follow in has also collaborated with MAC to produce her footsteps, or at least bring their own rooms and make-up/hair studios a limited edition make-up range. Her tal- brand of innovation to fashion design. ents have also been deployed into design- www.pinewoodgroup.com ing sets and costumes for opera including www.zandrarhodes.com

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Axis-REIT - Axis Reit Managers Bhd Investment, primarily in commercial, ofÀ ce and industrial real estate in Malaysia, with asset portfolio spanning 30 single- and multi-tenant properties located in strategic commercial hubs across various states, with spaces catered for compact SME ofÀ ces, large Á oor plates for corporate headquarters, build- to-suit facilities and multi-acre distribution centres. Over 100 local and MNC tenants from industries spanning business process outsourcing, logistics, aerospace & aviation, IT, electronics and medical & pharmaceutical research. Managed by Axis-REIT Managers Berhad to provide stable income distribution to Unitholders and long-term growth in NAV. Listed in 2005 on Main Board of Bursa Malaysia (AXREIT) and reclassiÀ ed in 2008 from conventional REIT to world’s À rst OfÀ ce/Industrial Islamic REIT. Penthouse, Menara Axis, 2, Jalan 51A/223, 46100 Petaling Jaya, Selangor. Tel: +603 7958 4882 Fax: +603 7957 6881 Email: [email protected] www.axis-reit.com.my Dato’ George Stewart LaBrooy - Chief Executive OfÀ cer/Executive Director

Repucom Leading global research and consulting agency working across sports, events and TV content. With over 25 ofÀ ces worldwide, works with rights holders to help maximize their assets, with brands to make the most effective decisions in these areas, with agencies to support their business, and media distribution outlets to value their content. Products and services include: syndicated and customised research; sponsorship and rights consulting; media evaluation across TV, print and online platforms; social media intelligence; and independent valuation. Solutions-focused approach enables each project to be customised to meet clients’ needs and provide information to act as foundation to informed decision-making. Level 20, Menara Standard Chartered, 30 Jalan Sultan Ismail, Kuala Lumpur. Tel: +603 2117 5284 Email: [email protected] www.repucom.netNew all-business class Doha to London Kate McCleary - Director of Business Development, Malaysia

Part of LSE-listed Management Consultancy Group, providing consultancy in operational optimisation and implementation. In operation for over 60 years, with track record of delivery of thousands of projects, across all sectors and facets of business. Focusing on process optimisation, management operating systems and behaviours, as well as disciplined implementation, providing demonstrable, sustainable beneÀ ts and ROI. Portfolio of over 130 projects executed in SE Asia, predominantly in Natural Resources, Banking, Finance & Insurance, Transport/Logistics and Manufacturing with scope ranging from holistic, ‘sales to cash’, to functionally speciÀ c projects in areas such as sales effectiveness, procurement, supply chain, working capital and maintenance. Simon Farahar Level 16, 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur. Executive Vice President Tel: +603 2092 9324 Fax: +603 2092 9201 South East Asia Email: [email protected] www.alexanderproudfoot.com

Thirty Nine Essex Street Multi-discipline barristers’ chambers offering substantial expertise in commercial law, with over 120 barristers, 40 of whom are Queen’s Counsel. Newly opened ofÀ ce at Kuala Lumpur Centre for Regional Arbi- tration, as well as ofÀ ces in Singapore and London. Barristers are regularly instructed in Malaysia and the region as advocates, arbitrators, adjudicators and mediators on international disputes. In-depth strength to handle extensive range of legal issues across commercial, construction & engineering, commercial fraud, À nancial services, banking, insurance, alternative dispute resolution, energy, oil & gas, planning, environmental and public law. ‘International Arbitration Chambers of the Year’, Legal 500 UK Awards 2014. Room 9, A&L OfÀ ces, Level 2, Bangunan Sulaiman, Jalan Damansara, 50676 Kuala Lumpur. Tel: +603 2271 1085 Email: [email protected] Rod Noble - Director - Asian Business

UK Global Logistics Based in the UK with ofÀ ces in London and Ripon offering a full range of freight forwarding services (sea & air) including handling import and export logistics. Whether full or part container loads or air freight, UK GL offers a door-to-door service for all types of goods to and from Malaysia and the rest of the world. Specialists in handling high value motor vehicles to Malaysia via air freight. Sole agent to one of Malaysia’s biggest car importers with weekly console services from the UK with excellent transit times. VAT funding service for buyers exporting goods from the UK. Serving a broad cross-section of customers whether a family moving back home or a multi-national company moving products. Member of The International Air Transport Association. BBM: 75968EC1 Fisher Green, Ripon HG4 1NN, North Yorkshire, United Kingdom. Tel:+44 1765 602141 Email: [email protected] www.uk-gl.com James Boyce

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12329_BMCC-Nov-Dec 2014.indd 32 11/22/14 12:28 PM New Members

A warm welcome to our new members!

AIR FRANCE KLM Major player in air transport industry, operating leading long-haul network on departure from Europe. Main areas of activity are air transport of passengers, cargo and aircraft maintenance. In 2013, carried 77.3 million passengers to 231 destinations in 103 countries. From Malaysia, offering 17 weekly Á ights including 7 Á ights with KLM codeshare partner Malaysia Airlines from Kuala Lumpur to Paris or Amsterdam. For companies, providing a range of tailor-made travel solutions. Frequent Á yer programme Flying Blue offers a variety of ways to earn miles for future redemption of air tickets and other products and services. Members of SkyTeam alliance which comprises 20 member airlines, offering access to a global network. Corporate Helpdesk: Unit 106, 1st Floor Parkroyal Kuala Lumpur, Jalan Sultan Ismail, 50250 Kuala Lumpur. Tel: +603 2203 2000 Fax: +603 2203 2003 Aude-Lise Combier Email: [email protected] www.airfrance.my / www.klm.my

PennWell Corporation International multi-media organisation, owners and producers of publications and events aroundNew all-business the world, classincluding Doha ASEAN to London Power Week which comprises POWER-GEN Asia, Renewable Energy World Asia and POWER-GEN Asia Financial Forum. ASEAN Power Week is the industry’s premier conference and exhibition dedicated to power generation, renewable and alternative energy and transmission & distribution industries, attracting 7,500 delegates and attendees from over 70 countries across SE Asia and the world. ASEAN POWER WEEK: Bangkok, Thailand: 1-3 September 2015 Visit www.aseanpowerweek.com for details The Water Tower, Gunpowder Mill, Powdermill Lane, Waltham Abbey, Essex, EN9 1BN, UK. Tel: +44 (0) 1992 656 600 Fax: +44 (0) 1992 656 700 Email: [email protected] www.pennwell.com Lee Catania – Senior Marketing Manager

Not a member yet? Visit www.bmcc.org.my or email us at [email protected] to À nd out more details. BMCC - it’s the place to be for business!

Member News

Plus Three & TechSol Team Up To Win Weir Contract In a prime example of how the BMCC network brings its members together for business, Plus Three Consultants is working with Weir Minerals Malaysia to provide Engineering and Client Agent Services for Weir’s proposed new production facility. The facility is to be located on a 54.5 acre greenÀ eld site at the Sendayan Techvalley Industrial Park near Seremban. The consultancy contract involves Plus Three providing design of the factory buildings, ofÀ ces, ancil- BA Is Back! lary and support buildings and utilities, while all associated site With Direct Flights Between London & KL infrastructure is being undertaken by another BMCC member com- After a 14-year gap, British Airways is to resume direct pany, TechSol Sdn Bhd. daily Á ights between Kuala Lumpur and London starting The combined Plus 3/TechSol team has already completed sub- from May 27, 2015. BA will be the only airline to offer missions to the local authority for Building Plan Approval and ten- premium economy seating on the London-KL route. der documents for construction of the new state-of-the-art facil- The daily service will be operated by a four-cabin Boeing ity are nearing completion. Construction on site is expected to 777-200ER, featuring 12 seats in First, 48 in Club World being before the end of 2014 in time for completion of machinery business class, 32 in World Traveller Plus premium econ- installation by mid-2016. omy and a further 127 in World Traveller economy. The service will operate out of London Heathrow’s Terminal 5, which is used exclusively by BA and its sister airline Iberia.

The early morning arrival in London allows passengers a full day in the city or easy connection to other destinations in UK and Europe. The early evening return departure provides passengers with a full day in Europe and a practical late afternoon arrival time here in Malaysia.

Tickets are already on sale at www.ba.com

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12329_BMCC-Nov-Dec 2014.indd 33 11/22/14 12:54 PM Members News

Big Wins For Mongoose At Magazine Industry Awards Mongoose Publishing has scored big with a string of 17 wins at the 2014 Magazine Publishers Association (MPA) Awards. Contributing to these wins were Es- quire Malaysia, Time Out Kuala Lumpur and Expatriate Lifestyle, for Best Front Cover, Best Magazine Design and Best Feature Article categories.

Now in its eighth year, the MPA Awards is the highlight industry event where talents and creative minds behind the Milestone Scoops Gold works of magazines are celebrated. A total of 68 awards were conferred on At Prestigious Marketing Awards publishers of magazines categorised by language and across various genres: Women, Home & Décor, Current Affairs The Broadway phenomenon, Jersey Boys the Musical has delivered gold to Mile- & Business, Special Interest & Niche, En- stone Production with big wins for the À rm in the recently announced Marketing tertainment & Music, Beauty & Fashion, Excellence Awards 2014. The success of the show secured two golds for produc- Lifestyle & Men. tion and event management company Milestone: Excellence in Experiential/Event Marketing and Excellence in Integrated Marketing (B2B) for organising and promot- ing Jersey Boys the Musical. The multi-award winning sensation was a hit among musical enthusiasts in the region, garnering rave reviews from patrons, media and local bloggers when it was performed at Istana Budaya, Kuala Lumpur earlier this This section is all about YOU! year. The full-scale Broadway musical took audiences behind the music to tell the As BMCC Members, you too true-life story and remarkable rise to stardom of one of the most successful bands in American pop music history – Frankie Valli and The Four Seasons. can have your news featured here! Send us the details of key appointments, an interesting employee initiative, a new contract, an industry award - we will help spread the word!

ISOS Releases Free App To Share Medical Updates on Ebola

International SOS has released a new mobile app designed to help share its medical and travel information on Ebola. The free app is now available on iOS and An- droid devices and provides online, instant access to key sections from International SOS’ dedicated Ebola web- Best Of Malaysia’s Experiences site. Revealed At 2014 Expatriate Lifestyle Awards Public awareness broadcastss A number of prominent companies in the hospitality industry, many of are available and the appp them BMCC members, have been recognised in the 2014 Best of Ma- includes access to the vid- laysia Awards across 18 categories. Organised by Expatriate Lifestyle eo: ‘Ebola – What business magazine, this year’s Awards saw over 30,000 votes cast by the expa- travellers need to know’. It triate and business community, comprising well-travelled expatriates also includes news on the living in Malaysia. Now in its ninth year, Best of Malaysia is the biggest latest developments of travel and hospitality awards in the country. the outbreak and maps of affected areas. Among the top winners are Kuala Lumpur Convention Centre in the MICE Experience segment and Shangri-La Hotel Kuala Lumpur which The International SOS scooped the winning accolade in the Best Hotel Experience category. dedicated Ebola website DoubleTree byHilton and Grand Hyatt received Excellence CertiÀ - has been made freely cates in the category. Winner in the Boutique Hotel category was The available to all, remov- Majestic Hotel. Best Romantic Stay went to Shangri-La Rasa Ria with ing the normal require- Excellence CertiÀ cates going to The Andaman, Four Seasons and The ment for membership Datai, all on Langkawi Island. access. www.Internationalsos.com/ebolasos com/ebola

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New Head For ACCA French Sole Rides On British Heritage Visit By Global President For Autumn Winter Collection ACCA (Association of Chartered As part of its 25th Anniversary CertiÀ ed Accountants) has an- celebrations, luxury footwear nounced the appointment of Da- designer French Sole has focused vid Chin as its new Country Head on its British heritage for its new for Malaysia. David takes over AW14 Collection but with the in- from Jennifer Lopez with immedi- troduction of additional styles ate effect, who has left after ten with a fresh, modern feel. years with Hitchcock Heroines: a range which ACCA Malay- effortlessly makes the transition sia to pursue from daytime to evening, featur- personal in- ing the elegant, timeless style terests. of Hitchcock leading ladies with Born in Ma- clean lines and feminine colour laysia, David palette. Sleek lines, attractive migrated to pastels and metallic tones with Australia at velvet bow details. a young age, The classic Henrietta ballet Á at beginning his has been updated to work as a career in the transitional style in inky navy, insurance industry. He then worked in the retail sector, before grey and black suede with metallic joining Western Union Financial Services, where he spent 15 stud detailing as accents including years in a broad spectrum of management positions, cover- the stand-out Layla in black suede ing HR, training, marketing, business development and opera- with an oversized bow. tions. Moving back to KL in 2009 as Director of Operations, South Asia/SE Asia for Western Union, he then went on to be- Warhol Darlings: Inspired by the come country director for Indonesia in 2013. pop-art of this iconic artist and by Mondrian for his crisp colour- In his new role, David will be directly responsible for sustain- blocking, there is a strong 1960’s, ing ACCA’s reputation and market leadership in one of ACCA’s geometric feel to this part of the most important and competitive markets. collection. Bi-colour Penelope pointed Á ats with slick, clean-cut In other news, newly elected global president of ACCA An- lines are a true homage to the thony Harbinson (above centre) met with over 170 Malaysian 60’s era. Primary colours feature business leaders and top executives at a reception held during heavily in this collection with his maiden visit to Malaysia. Some 22 organisations were also black piping and bound edges to recognised with ACCA Approved Employer (AE) certiÀ cates, for enhance the bright tones. their achievements in staff training, accountancy resources and professional development. Lot C-103, Level 1, Suria KLCC www.accaglobal.com/employers Tel: +603 2382 0807

ISP Embraces Pink October Launches Sports Enrichment Programme

International School @ Park City turned pink this October in conjunction with its annual Cancer Awareness Month. Events included a health talk for parents by Dr Evelyn Ho, who highlighted the importance of breast cancer awareness and screening. ‘Pink Friday’ saw all students, parents and staff decked out in pink to mark the occasion. A bake sale organised by Year 10 and 11 students raised an impressive RM7,000 for MAKNA, the National Cancer Council of Malaysia.

In other news Nigel Redman, former Rugby Union Brit- ish Lion and mentor to many top coaches in the UK, launched the school’s Sports Enrichment@ ISP recently, leading practical sessions with the students, teachers and coaches.

Designed to enhance the supporting experience of every student, the Sports Enrichment programme starts with high quality PE lessons supported by school sports teams, inter-school competitions, an extensive Co-Curricular Activity (CCA) programme and student leadership opportunities. www.ISP.edu.my

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12329_BMCC-Nov-Dec 2014.indd 35 11/22/14 12:35 PM Members News

Fitness First & GREAT British Brands Inspire Audiences To Get Fit For Fashion

Fitness First has used a À rst-of-its-kind real- The series concept was devised to help in- ity TV series as a platform for its relaunched spire audiences À nd their own motivation brand, providing the ability to reach a pan- and exercise their right to go further in life Asian audience. The show, Fit for Fashion, through À tness. Fitness First’s training prin- charts the transformational journey of 12 ciples and innovative training programmes ety of leading British brands includ- multi-national contestants from all walks of are used in the show to help the contest- ing Clarks, Debenhams, Ted Baker, life in their bid to become ‘Fit for Fashion’ ants get À tter and go further than they (and Fred Perry, T.M. Lewin, Laura Ash- and win the USS100,000 top prize. the audience) thought possible. “Fitness is ley, STORM London, Reebok, Boots, becoming a fashion statement in its own TONI&GUY, Kenwood, MINI and British The contestants undergo a range of À tness right and it gives people the conÀ dence, en- Airways, among others. Fit for Fash- and fashion challenges that push them to ergy and self-esteem to improve their lives ion is produced by Imagine Group in their limits over the course of the show’s – something the show will try to convey in a partnership with Fitness First and in 10 episodes. Judging and motivating them fun and entertaining way,” says Simon Flint, collaboration with Fox International throughout their journey are Louise Roe CEO of Fitness First Asia [above right]. Channels (FIC), and is broadcast on (Host), Christine Bullock (Trainer), Mitch StarWorld. Chilson (Trainer) and Todd Anthony Tyler The UK’s GREAT campaign and its “Shopping (Photographer). The À nal episode airs in De- is GREAT” pillar are sponsoring the fashion http://À tforfashion.tv/ cember on StarWorld. element of the show to showcase a vari- www.À tnessÀ rst.com

Latest Tune Hotels Property Driving Engagement Through Social Media Opens In Newcastle City Centre The Ice Bucket Challenge Phenomenon

International value hotel group Tune Ho- A few months back, a craze began Then on the 11th of that month, Mark tels continues to boost its presence within that saw millions of people across the Zuckerberg posted a challenge on the UK market with the opening of its lat- world having buckets of ice cold water Twitter. In the next 6 days, the num- est property, this time in the north east- poured over their heads. The Ice Buck- ber of tweets shot up by 1200 percent ern city of Newcastle. The global chain et Challenge had taken the world by from under 90,000 to over 1 million already has four hotels in London and an- storm and its success was due largely posts. Since then millions of people other on the way in Canary Wharf, as well to social media. have become aware of the ALS dis- as one in Edinburgh, Scotland. ease through the videos posted on Fa- Market research À rm Repucom moni- cebook, Twitter or Instagram. Situated in the heart of the city centre, tored the social media buzz around the the 104-room hotel is located in Proctor Challenge and its analysis shows how More importantly, besides the en- House, a listed building with the origi- rapidly a viral campaign develops and hanced awareness for ALS, the ALS As- nal mosaic tiling restored and preserved how critical simple messages and high sociation has raised over US$100 mil- in the corridors and stairwells. Close to engagement are vital for its success. lion for this crippling condition. Newcastle Central railway station, it is conveniently situated for those visiting However, while the craze has captured There are certain aspects of the Ice St. James' Park, Angel of the North or the the imagination of people all over the Bucket Challenge that were key for Newcastle University campus. world, it has been celebrities who re- its success that can also be applied ally drove up the number of shares and to a social media strategy for other Tune Hotels Group CEO Mark Lankester follows. Celebrities were the engine campaigns and organisations. These said, "Newcastle is a vibrant city and full behind the campaign as they helped to include: fan engagement; celebrti- of eclectic people and places, perfect for both announce it and to motivate their ties and athletes as multipliers; good our newest location. Our aim is to have numerous fans and followers to par- cause; and multi-platform-strategy. a further 25 hotels across the UK in the ticipate and donate themselves. The For more on maximising value with next À ve years, representing a signiÀ cant campaign to raise money and aware- social media visit www.repucom.net investment of over £200 million.” ness for the little known condition www.tunehotels.com kicked off at the beginning of August.

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12329_BMCC-Nov-Dec 2014.indd 37 11/22/14 10:59 AM Health File Breathe EASY

“WHO predicts that COPD will become the third leading cause of

What is COPD? death worldwide by 2030.” COPD - or Chronic Obstructive Pulmonary Disorder - is an irreversible disease caused by damage of the airways and lungs. People COPD cannot be cured but early di- feel as though they can never catch their breath, as if they are agnosis and management can pre- breathing through a straw. Most COPD is due to cigarette smoke. vent further deterioration.

There are two groups of COPD: The damage is irreversible, so early Bronchitis: occurs when the air passages (bronchial tubes) are detection of COPD is paramount. inÁ amed, or when the airway is clogged by inÁ ammation and mu- COPD symptoms can be managed cus. to varying degrees with treatment. Emphysema: occurs when the small air sacs in the lung (alveoli) It is largely preventable. It is NOT are destroyed and can no longer absorb or release air. possible to catch COPD from another person. Symptoms Symptoms of COPD can start gradually and develop over time: Prevention Four steps to prevent COPD: • Continual productive cough (brings up mucus or phlegm) 1. Stop smoking, and avoid second-hand smoke. Tobacco use is the • DifÀ culty breathing in or exhaling (shortness of breath) number one risk factor. • Gets harder to exercise, climb stairs or walk without resting 2. Keep the air in your house as clean and free of pollutants as you to catch one’s breath can (eliminate the source of pollution, improve ventilation and • Wheezing, tightness in the chest consider an air cleaner). 3. Try to minimise the amount of polluted outdoor air you breathe. People often ignore symptoms, assuming they are part of getting older and/or being a smoker. If you know or work with someone 4. Take Á u shots every year. Ask your doctor about pneumonia vac- that is displaying such symptoms, encourage them to talk to a cination. doctor, before the condition advances further. Take the À rst step: Ask your doctor about a simple breathing test Outcomes called spirometry COPD erodes the quality of life of its victims:

• You cannot be as active as you would like nor can you enjoy International SOS provides healthcare services that range from recreational activities. Simple things can become difÀ cult: setting up healthcare provider networks, administering medi- you may take hours to dress and shower due to frequent cal beneÀ ts, helping organisations set up healthcare infrastruc- “breath breaks”. tures and managing occupational health. • You become more susceptible to frequent colds, Á u and pneu- This includes running health programmes, conducting health monia. risk assessments and occupational health audit, providing • You become vulnerable to heart problems. health compliance and policy consulting and data analysis and reporting. ISOS also conducts À t-for-work programmes, vaccina- • You may require medication, oxygen treatment or surgery. tions, wellness programmes, community health and education, COPD is deadly. Currently the fourth leading cause of death health/pandemic awareness programmes and malaria control worldwide, the World Health Organisation predicts COPD will be programmes. Kuala Lumpur Assistance Centre: +603 2787 3126 the third leading cause of death by 2030. www.internationalsos.com

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12329_BMCC-Nov-Dec 2014.indd 38 11/22/14 10:59 AM A BRIGHTER START WITH THE BEST

KUALA LUMPUR CAMPUS PUCHONG CAMPUS (Opening in Jan 2015) 603 9200 9898 603 5879 5000 [email protected] [email protected]

November-December 2014

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On The Social Scene GREAT British Bash

ver 800 people turned out in their best À nery to strut their stuff at the 2014 Great British Ball. OJointly organised by BMCC, the Association of British Women Malaysia, and the three loyal societies of St George, St Andrew’s and St David’s, the event this year was held at the Shangri-la Hotel Kuala Lumpur. Pre-dinner mingling, a traditional grand entrance by the dignitaries plus some fabulous food and plenty of refreshments set the tone beautifully for the rest of the evening.

Then it was time for Big Vern N The Shootahs, who Á ew in from Glasgow especially for the event, to take to the stage to entertain the crowd. Almost as soon as they struck up the À rst chord, the majority of the room hit the dance Á oor and kept moving until the small hours. The general verdict? A great time was had by all - plus the event also raised a substantiall sum for charity!

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Holiday Villa Arosa is a 4-star ski resort located 2 hours drive from Zurich. It offers a panoramic mountain view of the Swiss Alps with bountiful snow during Winter and thrilling attractions like Weisshorn gondola, ski lifts, cable cars and shopping. For Summer, indulge in many leisure activities including golfing at the highest golf course (18-hole) in Europe located 2,000 above sea level.

You will be fascinated by the endless charm, fine accommodation, wellness services and great dining options at the Grillrestaurant Post, Chinese cuisines at the Peking, pasta and pizza at the Trattoria “da Giacomo”. For entertainment, a night club with live music is available to enjoy Arosa’s night life.

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