Nonverbal Behavior and Communication in the Workplace: a Review and an Agenda for Research
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Non-Verbal & Verbal De-Escalation Skills & Framework
Interacting with Persons in a Mental Health Crisis Non-Verbal & Verbal De-escalation Skills & Framework 1 Objectives • Know why other • Know crisis escalation training forms and and de-escalation formats may cause stages escalation • Know the ―Loss‖ • Know the elements of model for interaction communication and /de-escalation how it impacts • Know the S.E.A.R. interaction with those model for crisis de- who have a mental escalation illness 2 Standard Training • Typical LEO training involves identifying crime/dealing with criminal actors • Imbued with a ―take charge‖ attitude and learn command presence to handle problems • Taught to look sharp and professional—Why? 3 Standard Training • Few/no communication skills are taught in the basic academy or during in- service, continued professional training • Heavy focus on defensive tactics and use of ―secondary weapons‖ in most training programs 4 Communication • Syntax/Semantics • Paralanguage/Paralinguistics – Tone, pitch, accent – Chronemics • Proxemics • Haptics • Kinesics – Gestures – Posture and body orientation • Oculesics 5 Communication 3V’s—Verbal, Vocal, Visual • Study by Albert Mehrabian, Ph.D. (UCLA) – Designed for stranger interactions – Had to do with why messages were not received properly – Addressed words, paralanguage, and non- verbal cues • Words are 7% • Paralanguage is 38% • Non-verbal cues are 55% 6 Communication 3V’s—Verbal, Vocal, Visual • Mehrabian’s study was mischaracterized according to some researchers and by Mehrabian himself • Big take away is 7 Spitting Aggression -
Children's First Language Acquisition
School of Humanities Department of English Children’s first language acquisition What is needed for children to acquire language? BA Essay Erla Björk Guðlaugsdóttir Kt.: 160790-2539 Supervisor: Þórhallur Eyþórsson May 2016 Table of Contents 1 Introduction 3 2 Anatomy 5 2.1 Language production areas in the brain 5 2.2. Organs of speech and speech production 6 3 Linguistic Nativism 10 3.1 Language acquisition device (LAD) 11 3.2 Universal Grammar (UG) 12 4 Arguments that support Chomsky’s theory 14 4.1 Poverty of stimulus 14 4.2 Uniformity 15 4.3 The Critical Period Hypothesis 17 4.4 Species significance 18 4.5 Phonological impairment 19 5 Arguments against Chomsky’s theory 21 6 Conclusion 23 References 24 Table of figures Figure 1 Summary of classification of the organs of speech 7 Figure 2 The difference between fully grown vocal tract and infant's vocal tract 8 Figure 3 Universal Grammar’s position within Chomsky’s theory 13 Abstract Language acquisition is one of the most complex ability that human species acquire. It has been a burning issue that has created tension between scholars from various fields of professions. Scholars are still struggling to comprehend the main factors about language acquisition after decades of multiple different theories that were supposed to shed a light on the truth of how human species acquire language acquisition. The aim of this essay is to explore what is needed for children to acquire language based on Noam Chomsky theory of language acquisition. I will cover the language production areas of the brain and how they affect language acquisition. -
Your Pace Or Mine: Culture, Time and Negotiation
View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Institutional Knowledge at Singapore Management University Singapore Management University Institutional Knowledge at Singapore Management University Research Collection School Of Law School of Law 1-2006 Your Pace or Mine: Culture, Time and Negotiation Ian MACDUFF Singapore Management University, [email protected] DOI: https://doi.org/10.1111/j.1571-9979.2006.00084.x Follow this and additional works at: https://ink.library.smu.edu.sg/sol_research Part of the Dispute Resolution and Arbitration Commons Citation MACDUFF, Ian. Your Pace or Mine: Culture, Time and Negotiation. (2006). Negotiation Journal. 22, (1), 31-45. Research Collection School Of Law. Available at: https://ink.library.smu.edu.sg/sol_research/879 This Journal Article is brought to you for free and open access by the School of Law at Institutional Knowledge at Singapore Management University. It has been accepted for inclusion in Research Collection School Of Law by an authorized administrator of Institutional Knowledge at Singapore Management University. For more information, please email [email protected]. Published in Negotiation Journal, Volume 22, Issue 1, January 2006, Pages 31-45. http://doi.org/10.1111/j.1571-9979.2006.00084.x Your Pace or Mine? Culture, Time, and Negotiation Ian Macduff This article explores the impact that different perceptions of time may have on cross-cultural negotiations. Beyond obvious issues of punc- tuality and timekeeping, differences may occur in the value placed on the uses of time and the priorities given to past, present, or future ori- entations. -
The Importance of the Body Language and the Non-Verbal Signals in the Courtroom in the Criminal Proceedings
Available online at www.worldscientificnews.com WSN 112 (2018) 74-84 EISSN 2392-2192 The importance of the body language and the non-verbal signals in the courtroom in the criminal proceedings. The outline of the problem Agnieszka Gurbiel Faculty of Law and Administration, Jagiellonian University in Cracow, Cracow, Poland E-mail address: [email protected] ABSTRACT This publication defines and characterizes the body language and tries to show its place and its role in the courtroom in the criminal proceedings. According to Albert Mehrabian - one of the first researchers of the body language - only 7% are affected by the words, 38% by the voice signals (the voice tone, the modulation) and 55% by the non-verbal signals. In view of the above fact it follows that the skills of the effective occurrence pay off so are the considerations in this context justified? Keywords: the body language, the courtroom, the criminal proceedings 1. INTRODUCTION The body language "can not be completely stopped", i.e. the non-verbal signals are "continuous and common" [1]. The criminal proceedings are also the process of the providing information by means of the non-language meanings.This is a compilation of, for example, an appearance, an outfit, a posture, a way of moving, the gestures, the facial expressions. The public is convinced that the case wins the court which will present the best evidence. However, a lawyer or a solicitor who once served as a defender or an attorney for a long time knows that the non-verbal communication interaction which takes place in the ( Received 14 September 2018; Accepted 29 September 2018; Date of Publication 30 September 2018 ) World Scientific News 112 (2018) 74-84 courtroom often turns out to be the most important force [2, 3]. -
VERBAL BEHAVIOR by B. F. Skinner William James Lectures Harvard
VERBAL BEHAVIOR by B. F. Skinner William James Lectures Harvard University 1948 To be published by Harvard University Press. Reproduced by permission of B. F. Skinner† Preface In 1930, the Harvard departments of psychology and philosophy began sponsoring an endowed lecture series in honor of William James and continued to do so at irregular intervals for nearly 60 years. By the time Skinner was invited to give the lectures in 1947, the prestige of the engagement had been established by such illustrious speakers as John Dewey, Wolfgang Köhler, Edward Thorndike, and Bertrand Russell, and there can be no doubt that Skinner was aware that his reputation would rest upon his performance. His lectures were evidently effective, for he was soon invited to join the faculty at Harvard, where he was to remain for the rest of his career. The text of those lectures, possibly somewhat edited and modified by Skinner after their delivery, was preserved as an unpublished manuscript, dated 1948, and is reproduced here. Skinner worked on his analysis of verbal behavior for 23 years, from 1934, when Alfred North Whitehead announced his doubt that behaviorism could account for verbal behavior, to 1957, when the book Verbal Behavior was finally published, but there are two extant documents that reveal intermediate stages of his analysis. In the first decade of this period, Skinner taught several courses on language, literature, and behavior at Clark University, the University of Minnesota, and elsewhere. According to his autobiography, he used notes from these classes as the foundation for a class he taught on verbal behavior in the summer of 1947 at Columbia University. -
The Interpersonal Effects of Pride and Shame Expressions on Opponents and Teammates
ORIGINAL RESEARCH published: 08 September 2015 doi: 10.3389/fpsyg.2015.01361 “Put your Hands up in the Air”? The interpersonal effects of pride and shame expressions on opponents and teammates Philip Furley 1*, Tjerk Moll 2 and Daniel Memmert 1 1 Institute of Cognitive and Team/Racket Sport Research, German Sport University Cologne, Cologne, Germany, 2 Cardiff School of Sport, Cardiff Metropolitan University, Cardiff, UK The aim of the present research was to investigate the interpersonal effects of pride and shame expressions amongst opponents and teammates in a soccer penalty scenario. Across a series of experiments using the point-light method, pride and shame expressions exerted strong effects upon observers’ anticipated emotions, associated cognitions, and performance expectations. Using the Implicit Association Test (IAT) in two pilot studies we demonstrated that the created pride and shame point-light stimuli were implicitly associated with status and performance related attributes. In Edited by: Experiment 1, observing pride expressions caused opponents to anticipate more Gerben A. Van Kleef, University of Amsterdam, Netherlands negative emotions, cognitions, and lower performance expectancies toward their next Reviewed by: performance in comparison with neutral expressions. In contrast, pride expressions led Jozefien De Leersnyder, teammates to anticipate more positive emotions (i.e., pride and happiness), cognitions, University of Leuven, Belgium Marc W. Heerdink, and performance expectations toward their next performance than neutral expressions University of Amsterdam, Netherlands (Experiments 2–4). The results are discussed within the emotions as social information *Correspondence: (EASI, Van Kleef, 2009) framework by arguing that the social context has to be taken Philip Furley, into account when investigating the interpersonal effects of emotion expressions. -
Minding the Body Interacting Socially Through Embodied Action
Linköping Studies in Science and Technology Dissertation No. 1112 Minding the Body Interacting socially through embodied action by Jessica Lindblom Department of Computer and Information Science Linköpings universitet SE-581 83 Linköping, Sweden Linköping 2007 © Jessica Lindblom 2007 Cover designed by Christine Olsson ISBN 978-91-85831-48-7 ISSN 0345-7524 Printed by UniTryck, Linköping 2007 Abstract This dissertation clarifies the role and relevance of the body in social interaction and cognition from an embodied cognitive science perspective. Theories of embodied cognition have during the past two decades offered a radical shift in explanations of the human mind, from traditional computationalism which considers cognition in terms of internal symbolic representations and computational processes, to emphasizing the way cognition is shaped by the body and its sensorimotor interaction with the surrounding social and material world. This thesis develops a framework for the embodied nature of social interaction and cognition, which is based on an interdisciplinary approach that ranges historically in time and across different disciplines. It includes work in cognitive science, artificial intelligence, phenomenology, ethology, developmental psychology, neuroscience, social psychology, linguistics, communication, and gesture studies. The theoretical framework presents a thorough and integrated understanding that supports and explains the embodied nature of social interaction and cognition. It is argued that embodiment is the part and parcel of social interaction and cognition in the most general and specific ways, in which dynamically embodied actions themselves have meaning and agency. The framework is illustrated by empirical work that provides some detailed observational fieldwork on embodied actions captured in three different episodes of spontaneous social interaction in situ. -
The Importance of Nonverbal Communication in Business and How Professors at the University of North Georgia Train Students on the Subject
University of North Georgia Nighthawks Open Institutional Repository Honors Theses Honors Program Spring 2018 The mpI ortance of Nonverbal Communication in Business and How Professors at the University of North Georgia Train Students on the Subject Britton Bailey University of North Georgia, [email protected] Follow this and additional works at: https://digitalcommons.northgeorgia.edu/honors_theses Part of the Business Commons Recommended Citation Bailey, Britton, "The mporI tance of Nonverbal Communication in Business and How Professors at the University of North Georgia Train Students on the Subject" (2018). Honors Theses. 33. https://digitalcommons.northgeorgia.edu/honors_theses/33 This Honors Thesis is brought to you for free and open access by the Honors Program at Nighthawks Open Institutional Repository. It has been accepted for inclusion in Honors Theses by an authorized administrator of Nighthawks Open Institutional Repository. The Importance of Nonverbal Communication in Business and How Professors at the University of North Georgia Train Students on the Subject A Thesis Submitted to The Faculty of the University of North Georgia In Partial Fulfillment of the Requirements of The Degree in Bachelor of Business Administration in Management With Honors Britton G. Bailey Spring 2018 Nonverbal Communication 3 Acknowledgments I would like to thank Dr. Mohan Menon, Dr. Benjamin Garner, and Dr. Stephen Smith for their guidance and advice during the course of this project. Secondly, I would like to thank the many other professors and mentors who have given me advice, not only during the course of this project, but also through my collegiate life. Lastly, I would like to thank Rebecca Bailey, Loren Bailey, Briana Bailey, Kandice Cantrell and countless other friends and family for their love and support. -
The Role of Verbal Behavior in the Analysis of the Therapeutic Process1
Conductual, International Journal of Interbehaviorism and Behavior Analysis Montaño-Fidalgo, M., Martínez-Sánchez, H., Froján-Parga, M.X. and Calero-Elvira, A. The role of verbal behavior in the analysis of the therapeutic process1 Montserrat Montaño Fidalgo2,3 Centro de Psicología Álava Reyes, Spain Héctor Martínez Sánchez Universidad de Guadalajara, México María Xesús Froján Parga Ana Calero Elvira Universidad Autónoma de Madrid, Spain Abstract Over the last 50 years, the variables established by B. F. Skinner in his work, Verbal Behavior (Skinner, 1957), have been taken into account in both empirical and theoretical research. Although historically the initial impact of Skinner's work was lower than expected, even in the areas most closely related to verbal behavior (e.g., naming, equivalence classes, rule-governed behavior), only recently have efforts focused on the analysis of verbal behavior in the context of the therapeutic process and clinical change. This paper highlights the crucial role of verbal behavior in the clinical setting by maintaining operant terminology and drawing attention specifically to the analysis of the therapist’s verbal behavior during sessions. In addition, it analyzes the role of verbal behavior in the form of instructional control and rule-governed behavior in the client-therapist interaction. The article concludes that questions regarding the status, function and variables that influence the verbal behavior generated in therapy sessions cannot yet be answered clearly and remain key objects of study. Key words: verbal behavior, clinical setting, client-therapist interaction, rule-governed behavior, instructional control, behavioral therapy Resumen Desde que Skinner publicara hace ya más de 50 años su famosa obra Verbal Behavior (Skinner, 1957), ha sido mucha la investigación empírica y teórica que ha tomado en consideración variables relacionadas con la conducta verbal. -
Friend to the Martyr, a Friend to the Woman of Shame': Thinking About the Law, Shame and Humiliation Michael L
digitalcommons.nyls.edu Faculty Scholarship Articles & Chapters 2014 'Friend to the Martyr, a Friend to the Woman of Shame': Thinking About the Law, Shame and Humiliation Michael L. Perlin New York Law School Naomi Weinstein Follow this and additional works at: https://digitalcommons.nyls.edu/fac_articles_chapters Part of the Human Rights Law Commons, Law and Psychology Commons, and the Law and Society Commons Recommended Citation 24 S. Cal. Rev. L. & Soc. Just. 1 2014-2015 This Article is brought to you for free and open access by the Faculty Scholarship at DigitalCommons@NYLS. It has been accepted for inclusion in Articles & Chapters by an authorized administrator of DigitalCommons@NYLS. "FRIEND TO THE MARTYR, A FRIEND TO THE WOMAN OF SHAME": THINKING ABOUT THE LAW, SHAME AND HUMILIATION* BY: PROFESSOR MICHAEL L. PERLIN•• & NAOMI M. WEINSTEIN, ESQ.*** ABSTRACT This Article considers the intersection between law, humiliation and shame, and how the law has the capacity to allow for, encourage, or (in some cases) remediate humiliation, or humiliating or shaming behavior. The need for new attention to be paid to this question has increased exponentially as society begins to also take international human rights mandates more seriously, especially-although certainly not exclusively-in the context of the recently-ratified United Nations Convention on the Rights of Persons with Disabilities, a convention that calls for "respect for inherent dignity," and characterizes "discrimination against any person on the basis of disability [as] a violation of the inherent dignity and worth of the human person ...." Humiliation and shaming contravene basic fundamental human rights and raise important constitutional questions implicating the due process and equal protection clauses. -
Different Aspects of Intercultural Nonverbal Communication: a Study
CPUH-Research Journal: 2016, 1(1), 17-24 ISSN (Online): 2455-6076 http://www.cpuh.in/academics/academic_journals.php Different Aspects of Intercultural Nonverbal Communication: A Study Saurabh Kaushal 1School of Humanities & Management Sciences, Career Point University, Hamirpur (HP) INDIA E-mail: [email protected] (Received 05 July, 2015; Accepted 18 July, 2015; Published 03 Mar, 2016) ABSTRACT: Communication is a dynamic and wide process with its ever changing roles of sending and receiving information, ideas, emotions and the working of mind. Communication is not only a word but a term in itself with multiple interpretations. Out of a number of forms, there are two very important kinds of communication, verbal and non-verbal and the relation between them is inseparable. Non-verbal communication keeps the major portion of the periphery occupied and in absence of it communication can never happen. In the era of caveman, just using nonverbal communication could help to understand the other person, but in the complex society of today both ver- bal and non-verbal forms of communication are needed to fully understand each other. We start taking lessons in nonverbal communication from the very starting of our life from parents and the society in which we are surviving. There is a very common perception among people that for understanding any oral message we have to concentrate and subsequently be able to understand the nonverbal elements, but in reality nonverbal communication is not as easy to understand as it seems to be. Often it is misinterpreted and because of that wrong message is understood by the receiver. -
Paralinguistic and Nonverbal Behaviour in Social Interactions: a Lens Model Perspective
Paralinguistic and Nonverbal Behaviour in Social Interactions: A Lens Model Perspective by Nicole Ann Ethier A thesis presented to the University of Waterloo in fulfillment of the thesis requirement for the degree of Doctor of Philosophy in Psychology Waterloo, Ontario, Canada, 2010 © Nicole Ann Ethier 2010 I hereby declare that I am the sole author of this thesis. This is a true copy of the thesis, including any required final revisions, as accepted by my examiners. I understand that my thesis may be made electronically available to the public. ii Abstract It is widely accepted in our society that people‟s paralinguistic (i.e., non-semantic characteristics of the voice) and nonverbal (i.e., posture, gestures, and facial expressions) behaviours play an important role in conveying information about their personality traits. Two particularly relevant traits include one‟s preferred levels of dominance and affiliation, which are the two major axes of the interpersonal circumplex. The current study investigates how dominance and affiliation are conveyed through paralinguistic and nonverbal behaviour using a lens model framework. Two major issues addressed by this framework include: 1) How do observers make inferences about people‟s dominance and affiliation using paralinguistic and nonverbal behaviours and 2) How do people‟s trait dominance and affiliation relate to these behavioural cues? To examine these two questions, we collected data from 114 opposite-sex dyads who worked together to complete a relatively unstructured collaborative task. The videotaped interactions were coded for specific paralinguistic (e.g., pitch, volume, resonance) and nonverbal (e.g., hand gestures, trunk posture, facial expressions) behaviours, in addition to coding more global displays of dominance and affiliation.