Student Guidebook

Summer school Programme in Medical Health Care University of Ljubljana Radboud University Medical Center University of Crete 2nd – 11th July 2018 Cultural competences, doctor-patient communication, and minority health Student Guidebook Introduction Welcome to the Summer school in Primary Care! We hope that you enjoy yourself on this course and gain a valuable insight into European Primary Care. The steering group have been developing the programme and material for the last year. This year our focus is cultural competence in health care. The increase in travel and general globalisation of health care has resulted in a need for students and future doctors to be able to communicate effectively, not only in their own language and culture but also with people of other languages and cultural norms. This has led to the importance of developing cultural competency. It is one of the key features of this programme; to what extent is our practice evidence based and to what extent is it culturally determined? In 2015 an unusual high number of migrants from Syria, Afghanistan and Iraq applied for asylum within the EU28. Nearly all European countries were affected and faced the major challenge to establish good quality and accessible healthcare for these migrants on the move through Europe. Recent months have demonstrated the need to use cultural competences carefully. The literature suggests these key areas: access to health care differs by ethnicity language and communication barriers are problematic lack of cultural competence may lead to patient dissatisfaction cultural competence is an ongoing learning process Although these domains are crucial to delivering health care, the increasing fragmentation and changes to the provision of services has challenged a key component of care that patients value highly. We would like you to consider these aspects when reviewing the care of minor and migrant patients you meet over the next ten days. Target audience The summer school is aimed at students of all grades of medical Universities. The number of participants is limited up to 30 students. In case of great interest students from the higher medical grades will have priority. The international office of the University of Ljubljana will help to spread information through the Unica network and Utrecht network. Information will also be published on the University Ljubljana website and sent to partner universities. Phases of Summer school The summer school has been designed in 3 phases; Phase 1: Preparation The participants will prepare their homework before the course: - You will write an example in which you observed that cultural competences are important in medicine. - You will collect some interesting quotes, beliefs, returns, health-related proverbs in the home country and present them in the group work. Phase 2: Knowledge You will work on key areas of cultural competence. These areas are viewed as that combination of awareness, knowledge, skills, attitudes and behaviours, which, when applied in the health care setting, results in a maximally beneficial outcome for both the patient and the provider. You will explore the definition of culture, sociocultural aspects of medicine, stereotypes, ethnicity in medicine, prejudices and discrimination, communication, special needs of migrants and ethnic minorities. This component is fundamental as it enables you to explore your own countries health and social care system. Phase 3: Reflection Participants will be able to critically reflect on your experience. Till the end of the meeting participants will make by the help of teachers a role play, a film, through which participants will demonstrate the importance of cultural competences. General Aims and objectives of the Summer school to raise awareness of the influences that sociocultural factors have on patients, clinicians, and the clinical relationship to improve your understanding of the roles of different professionals to improve your ability to communicate information, ideas, problems, and solutions in culturally sensitive situations to reflect on the cultural competency involved in health care delivery to explore the role of cultural mediators in care plays in delivering health The specific learning objectives for the summer school are: A Knowledge and understanding By the end of the course you will be able to: produce a concise and informative evaluation of sociocultural background on a patient’s illness. assess the impact of communication barriers on the patient’s illness identify the patient’s potential ongoing needs linked to her/his cultural background. evaluate the extent to which the particular aspect of health care has influenced the patients adherence to treatment. reflect on how the cultural sensitivity could be measured B Intellectual skills By the end of the course you will be able to: Accept of the physician's responsibility to understand the cultural aspects of health and illness Recognise of personal biases against people of different cultures Respect the cultural differences Accept the responsibility to combat racism, classism, ageism, sexism, homophobia, and other kinds of biases and discrimination that occur in health care settings. C Professional practical skills – i.e. clinical skills and competences By the end of the course you will be able to: Evaluate the communication between patients and health care workers and to demonstrate an understanding of the factors that affect communication and those that do not. Understand the key factors in health care of refugees, migrants, immigrants and members of ethnic minorities. Assess the patient’s understanding of their illness in cultural sensitive environment. Critical analysis of research literature Specific objectives of the Summer school At the end of the course the participants will: Be sensitive to the subgroups of patients, i. e. members of ethnic minorities, people in transit, foreign workers, asylum seekers, migrants. Be able to identify the importance of cultural background and cultural competences in medicine. Be able to list the strategies used to communicate with members of ethnic minorities, people in transit, foreign workers, asylum seekers, migrants. Be aware of benefits and difficulties when working with minor population with different cultural and historical background. Value an approach that recognizes the inevitability of cultural competences. School Certificate Based on participation during the classes and acquired knowledge and skills during the work of the School, the participants will receive accredited Certificate of the Medical Faculty of University of Ljubljana. Registration Applications will be collected by the international office of the Faculty of Medicine in Ljubljana through the VISUL system. The deadline for the applications is April 15th 2018: https://studij.uni-lj.si/studexchange/tujci_prva.asp (when applying the type of mobility chosen should be summer school – if not available please choose OTHER). Contact person for registration details mag. Jerneja Čelofiga International Office Univerza v Ljubljani / University of Ljubljana Medicinska fakulteta / Faculty of Medicine Vrazov trg 2, SI-1000 Ljubljana, Slovenija / Slovenia Tel: + 386 1 543 7801 E-mail: [email protected] Accommodation Students can apply for the accommodation in the student dormitories. The price of accommodation is between 60-95€ for the duration of the summer school. Only double rooms are avaiable. The final confirmation of arranged accommodation will be sent to the students after April 20th when we will make the final list of selected students. Confidentiality During the summer school course, you will encounter many people, families and health care units, it is important that you adhere to the acceptable standards of behaviour for confidentiality and adhere to the law regarding holding of information, medical records and data. If you are in any doubt about any of this then please seek advice from Danica Rotar Pavlic [email protected], phone 00 386 41 338 405. Complaints About students conduct If we receive a complaint about your conduct we will initially investigate the allegation. Any information will be forwarded to your home institute for further action. In very severe breaches of conduct a student may be sent home without completing the course. Student complaints Any complaints received from students about the course or member of staff will be subject to the codes of conduct at the University of Nijmegen. We aim to Student Safety Please carry identification at all times, if you are asked to visit a person’s house make sure everyone knows where you are and what time you expect to return. If you feel at risk when you are with a patient please leave and report the incident to the course convenors. Disability Every effort will be made to accommodate any disability. You are not obliged to inform of us as this is a matter for your home institution but if you feel that we can help then please do not hesitate to let us know. Your information will remain confidential and will not be used for any other purpose but to facilitate your learning experience. Course Directors Course Director Danica Rotar Pavlic Danica Rotar Pavlic has worked almost 30 years as a family doctor in Ljubljana and near Ljubljana at Vnanje Gorice. Sje is a Vice chair of European Forum for Primary care and President of Slovenian Association of Family Doctors for the period 2013 – 2017 and 2018 - 2022. She is the specialist of Family medicine, employed at Galenia d.o.o. http://www.galenia.si/ and professor at the Department of Family Medicine, Medical Faculty, University of Ljubljana. She is Erasmus coordinator in the field of Family medicine in Slovenia http://nphc.eu/ Course Director Guus Busser Guus Busser has worked almost 30 years as a family doctor in a deprived area in Nijmegen. Here he became interested in all aspects of the care for vulnerable groups, like migrants. He started teaching direct after graduation, working at all levels of medical education and now is a principal lecturer/assistant professor. His main interest are: diversity in medical care, vulnerable groups and organization and cooperation in healthcare.

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