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Network Planning Guide

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Network Planning Guide Nortel CallPilot Network Planning Guide NN44200-201 . Document status: Standard Document version: 01.04 Document date: 11 August 2009 Copyright © 2004-2009, Nortel Networks All Rights Reserved. Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Trademarks *Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks. 3COM is a trademark of 3Com Corporation. ADOBE is a trademark of Adobe Systems Incorporated. ATLAS is a trademark of Quantum Corporation. BLACKBERRY is a trademark of Research in Motion Limited. CRYSTAL REPORTS is a trademark of Seagate Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation. GROUPWISE and NOVELL are trademarks of Novell Inc. LOGITECH is a trademark of Logitech, Inc. MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc. MYLEX is a trademark of Mylex Corporation. NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation. NOTES is a trademark of Lotus Development Corporation. NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation. QUICKTIME is a trademark of Apple Computer, In. RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc. Information for Japan Japan Denan statement The following applies to server models 703t, 1002rp, 1005r and 600r: Japan VCCI statement The following applies to server models 703t, 201i, 1002rp, 1005r and 600r: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. 5 Publication History August 2009 Standard 01.04 of the CallPilot 5.0 Network Planning Guide is issued for general release. June 2007 Standard 01.03 of the CallPilot 5.0 Network Planning Guide is issued for general release. May 2007 Standard 01.02 of the CallPilot 5.0 Network Planning Guide is issued for general release. February 2007 Standard 01.01 of the CallPilot 5.0 Network Planning Guide is issued for general release. July 2005 Standard 1.02 of the CallPilot 4.0 Network Planning Guide is up-issued to add new template. July 2005 Standard 1.01 of the CallPilot 4.0 Network Planning Guide is up-issued to add Task List. July 2005 Standard 1.0 of the CallPilot 4.0 Network Planning Guide is issued for general release. November 2004 Standard 1.0 issue of the CallPilot 3.0 Network Planning Guide. Nortel CallPilot Network Planning Guide NN44200-201 01.04 Standard 5.0 11 August 2009 Copyright © 2004-2009, Nortel Networks . 6 Publication History Nortel CallPilot Network Planning Guide NN44200-201 01.04 Standard 5.0 11 August 2009 Copyright © 2004-2009, Nortel Networks . 7 Contents Chapter 1 How to get Help 13 Chapter 2 About this Guide 15 Overview 15 How this guide is organized 15 Related information sources 17 Logging on to the CallPilot server with CallPilot Manager 20 Multi-administrator access 23 Chapter 3 Getting started 25 Section A: About networking and networking protocols 25 Overview 25 Network setup 27 Messaging Protocols 29 Analog and digital messaging protocols 29 Section B: Messaging networks 32 Networks and messaging 32 Network database 34 Integrated and open sites 35 Chapter 4 Understanding CallPilot networking solutions 37 Section C: About CallPilot networking solutions 37 Overview 38 AMIS Networking 40 Enterprise Networking 41 VPIM Networking 42 Network Message Service 43 Combining networking solutions 44 Connections 45 Networking software options 46 Section D: Messaging networks and users 47 Overview 47 Message types supported 47 Message lengths 48 Telephone users and desktop users 50 Teaching users how to use networking 51 Nortel CallPilot Network Planning Guide NN44200-201 01.04 Standard 5.0 11 August 2009 Copyright © 2004-2009, Nortel Networks . 8 Contents Non-delivery notifications 52 Section E: Features 53 Overview 53 Enhancements to Meridian Mail capabilities 54 Migration from Meridian Mail 55 Section F: Networking and other features 55 Overview 56 Shared Distribution Lists 56 Personal Distribution Lists (PDL) 56 Names Across the Network and Enhanced Names Across the Network 57 System trigger mailboxes 60 Section G: Networking solution considerations 60 Overview 61 General messaging network considerations 61 AMIS Networking features 62 Enterprise Networking features 64 VPIM Networking features 67 Network Message Service (NMS) features 70 NMS dialing restriction scenarios 72 Section H: Transmission times and traffic calculations 74 Overview 75 Message transmission times for analog protocols 75 Transmission times for messages containing text information 76 Transmission times for messages with Names Across the Network 77 Traffic considerations for VPIM Networking messages 78 Section I: Remote users 79 Overview 79 Temporary remote users 80 Permanent remote users 81 How remote users are added 82 Enhanced Names Across the Network (Enhanced NAN) 82 How remote users are deleted 83 Enhanced Names Across the Network 83 Considerations when using NAN with Enterprise Networking 84 Synchronizing user information across networked servers for Enhanced NAN 87 Chapter 5 Dialing plans and networking 89 Section J: About dialing plans and networking solutions 89 Overview 90 Uniform dialing plans 91 Non-uniform dialing plans 92 ESN dialing plan 94 CDP 96 Hybrid dialing plan (ESN and CDP combined) 99 Nortel CallPilot Network Planning Guide NN44200-201 01.04 Standard 5.0 11 August 2009 Copyright © 2004-2009, Nortel Networks . Contents 9 Another dialing plan 100 Dialing plans and addressing plans 100 Modifying dialing plan information 101 Modifying CDP steering codes 102 Section K: Dialing plan information 103 Gathering dialing plan information 103 Create a messaging network representation 104 Examples of messaging network diagrams 104 Chapter 6 Network and location-specific broadcast messages 111 Types of network broadcasts 111 Broadcast message addresses 115 User capabilities for broadcast messages 116 CallPilot server capabilities for broadcast messages 118 Broadcast messages in a mixed messaging network 120 Viewing or printing all broadcast addresses 122 Deleting unread broadcast messages 123 Chapter 7 About VPIM Networking 125 Overview 125 Sending VPIM Networking messages to other sites 127 Receiving VPIM Networking messages 129 TCP/IP 132 TCP/IP protocols 135 Implementation overview 136 VPIM-compliant messaging systems requirements 139 VPIM Version 2 conformance table 139 Chapter 8 CallPilot networking implementation concepts 147 Section L: About implementing networking 147 Overview 147 Designing the messaging network 150 Installation and implementation concepts 153 Section M: Key concepts 155 Network views 156 Performing local and remote administration 156 Multi-administrator environments 157 Section N: CallPilot Manager networking configuration pages 157 Message Delivery Configuration description 158 Message Network Configuration description 160 Working with the Message Network Configuration page 162 Validation 164 Ensuring information is unique 165 Specifying time periods 166 Section O: Coordination among sites 166 Nortel CallPilot Network Planning Guide NN44200-201 01.04 Standard 5.0 11 August 2009 Copyright © 2004-2009, Nortel Networks . 10 Contents Coordinating network information 167 Networking requirements and considerations 168 Chapter 9 Gathering information 173 Overview 173 Data network information 175 Switch information 176 Information required from switch 177 Evaluating the switch information 179 Information from other sites 180 Chapter 10 About Network Message Service 181 Overview 181 Dialing plans and NMS 187 Implementing NMS 188 NMS time zone conversions 194 Chapter 11 Implementing and configuring CallPilot networking 197 Overview 197 Configuring
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