Enterprise Applications: 8 Business Communications CHAPTER
Confirming Pages Enterprise Applications: 8 Business Communications CHAPTER SECTION 8.1 SECTION 8.2 Enterprise Systems and Customer Relationship Supply Chain Management Management and Enterprise Resource Planning ■ Building a Connected ■ Customer Relationship Corporation through Management Integrations ■ The Benefits of CRM ■ Supply Chain Management ■ The Challenges of CRM ■ The Benefits of SCM ■ The Future of CRM ■ The Challenges of SCM ■ Enterprise Resource Planning ■ The Future of SCM ■ The Benefits of ERP ■ The Challenges of ERP ■ The Future of Enterprise CHAPTER OUTLINE CHAPTER OUTLINE Systems: Integrating SCM, CRM, and ERP What’s in IT for me? This chapter introduces high-profile strategic initiatives an organization can undertake to help it gain competi- tive advantages and business efficiencies—supply chain management, customer relationship management, and enterprise resource planning. At the simplest level, organizations implement enterprise systems to gain efficiency in business processes, effectiveness in supply chains, and an overall understanding of customer needs and behav- iors. Successful organizations recognize the competitive advantage of maintaining healthy relationships with employees, customers, suppliers, and partners. Doing so has a direct and positive effect on revenue and greatly adds to a company’s profitability. You, as a business student, must understand the critical relationship your business will have with its employees, customers, suppliers, and partners. You must also understand how to analyze your organizational data to ensure you are not just meeting but exceeding expectations. Enterprises are technologically empowered as never before to reach their goals of integrating, analyzing, and making intelligent business decisions. bbal76825_ch08_285-330.inddal76825_ch08_285-330.indd 228686 111/11/101/11/10 110:530:53 PPMM Confirming Pages opening case study Zappos Is Passionate for Customers Tony Hsieh’s first entrepreneurial effort began at the age of 12 when he started his own custom button business.
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