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Includes special supplements throughout the year Advertising: Lorraine +64 9 529 3002, [email protected] or Di +64 9 529 3021, [email protected] Editorial: Gordon +64 9 529 3026, [email protected] Frederique +64 9 529 3016, [email protected] Subscriptions: Sue on 0800 876 334 Special Supplements
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www.ozbook.co.nz Inbound Travel Directory 2005
NZ Inbound Travel Directory 2005 Welcome Published in association with the Inbound Tour Operators Council PO Box 1888 Wellington New Zealand Welcome to the Membership and Tourism Information Ph: 64 4 499 0104 Fx: 64 4 499 0786 Guide and Directory 2005, your guide and resource tool to Email [email protected] those New Zealand business operators and suppliers who www. itoc.org.nz handle a large share of New Zealand’s tourism and Publisher: TPL Media PO Box 9596 Newmarket domestic travel. Auckland New Zealand Through our research, we are confident that this annual Ph: 64 9 529 3000 Fx: 64 9 529 3001 Email: [email protected] publication is of immense value as a major source of information for both international and local travel wholesalers Editors: Gordon Gillan and retail agencies, and we urge you to use it. Frederique Gulcher The council plays an integral role within the country’s Sales & Marketing: developing tourism industry and enjoys a close working Richard Blackmore Ph: 64 9 529 3013 relationship with the Regional Tourism Offices and Tourism New Zealand. Design: Osmyn Morgan In recent years the travel and tourism industry worldwide Production Manager: Seonaid Lewis has faced major challenges and adjustments. However, we Copyright: All rights reserved. No part of are positive about the future and New Zealand’s image of this directory can be reproduced without the publisher’s permission. being a safe, beautiful and friendly visitor destination.Tourism will remain a major export industry of increasing potential Disclaimer: While every attempt has been made to keep the information in this for the New Zealand economy. directory accurate, most of the contents has been supplied and not verified by the publisher. Information supplied is intended Best wishes. as a guide only and is subject to change. The publisher assumes no responsibility.
Cartography: Maps in this directory were provided by Hema Maps .
Peter J Lowry, Stuart Neels LNZITT President Chief Executive
ITOC Tourism Information Guide 2005 1 Inbound Travel Directory 2005
Contents
Maps of New Zealand 4-5 ITOC Full Members 6-8 Key Markets Index 8-9 ITOC Allied Supplier Members 10-22 Service Category Index 23-37 ITOC Business Relationship 39 ITOC Your Investment 40-41 ITOC Distribution System, Code & Pledge 42-43 Ten Reasons for using an Inbound Tour Operator 44 Membership Options & Mission Statement 45 ITOC Board of Directors 46-47 ITOC Organisation Chart & Strategy Plan 48 ITOC Constitution & Rules 49-51 ITOC Code of Ethics & Practice 52 ITOC Membership & Financial Criteria 53-56 ITOC China Market Portfolio 57-59 NZ Tourism Award Winners 2004 60-61 Regional Tourism Organisations 62-65 ITOC Membership Options & Application Form 66-67 TD018
2 ITOC Tourism Information Guide 2005 TD037 Inbound Travel Directory 2005 North Island
4 ITOC Tourism Information Guide 2005 Inbound Travel Directory 2005 South Island
ITOC Tourism Information Guide 2005 5 ITOC Full Members Tour Operators
A China Travel Co Ltd China Travel Service (NZ) Ltd Ph:+64 9 302 1983 Fax:+64 9 302 1173 P O Box 105173 Auckland Central China Travel Services Director: Sherry He Ground Floor, Guardian Trust Building, P O Box 105516 Auckland [email protected] 105 Queen Street Auckland Level 2, 175 Queen Street Auckland Key Markets: Australia, Asia. Dx: CP18009 Auckland Dx: CP21028 Auckland Ph:+64 9 307 1625 Fax:+64 9 307 1675 Ph:+64 9 309 6458 Fax:+64 9 309 6459 HKS Travel Ltd Managing Director: Nancy Liu Manager: Lisa Li P O Box 10232, Dominion Road Auckland [email protected] [email protected] 30 Wembley Road, Mt Eden Auckland www.a-chinatravel.com www.chinatravel.co.nz Ph:+64 9 620 8668 Fax:+64 9 620 8678 Key Markets: Australia, Asia. Key Markets: Australia and Asia. Director: Cindy Chao [email protected] Adventure International Contiki Holidays (NZ) Ltd www.hks.co.nz The New Zealand Holiday Book P O Box 68640, Newton Auckland Key Markets: Australia, Asia. P O Box 74551 Auckland 15 Day St, Newton Auckland 101 Great South Rd, Remuera Auckland Dx: CP27510 Auckland Holiday NZ Ltd Dx: CX10297 Auckland Ph:+64 9 300 1601 Fax:+64 9 379 2372 P O Box 30074 Lower Hutt Ph:+64 9 529 4796 Fax:+64 9 524 8248 General Manager: Dave Salisbury Level 2, 21-23 Andrews Ave Lower Hutt General Manager: Janet Botha Operations Manager: Murray Scott Ph:+64 4 568 8869 Fax:+64 4 568 8859 Product Manager: Vikki Bell [email protected] General Manager: Murray Findlay [email protected] Key Markets: USA, Canada, UK, Europe-All, [email protected] Central Europe, Germany, Australia, Asia-All. www.discoverholidays.com www.nz-tour.net Key Markets: Australia, North America, Europe, Contract Pacific China Ltd Key Markets: Australia, North America, Asia, South America. P O Box 14181 Christchurch Airport India. Agri Travel International 36 Sir William Pickering Drive Christchurch Holiday Travel (NZ) Ltd Dx: WX10014 Christchurch (A Division Of Calder & Lawson House Holiday Travel Ph:+64 3 358 0931 Fax:+64 3 358 0932 of Travel Ltd) P O Box 109368, Newmarket Auckland Executive Chairman: Barry Doody P O Box 4219 Hamilton East Shop 25, Remuera Mall, 319 Remuera Road 455 Grey Street Hamilton Managing Director: James Shum Auckland Dx: GB22517 Hamilton Director of Sales: Nick Ridling Dx: CP33020 Remuera Ph:+64 7 856 9009 Fax:+64 7 856 2333 [email protected] Ph:+64 9 523 0028 Fax:+64 9 523 0029 Manager: Judy Court Key Markets: Asia. Director: Christine Liao Director: Alastair Calder Contract Pacific Ltd [email protected] [email protected] P O Box 14181 Christchurch Airport Key Markets: Australia, Asia. www.agritravel.co.nz 36 Sir William Pickering Drive Christchurch Key Markets: UK, Europe-All, Central Europe, Dx: WX10014 Christchurch I.D. Tours New Zealand Ltd Germany, Scandinavia, Australia, Latin/South P O Box 106279, Downtown Auckland America, South Africa, New Zealand. Ph:+64 3 358 0931 Fax:+64 3 358 0932 Managing Director: Greig Ritchie Level 2, Harbour View Building, Australia Tours (NZ) 2000 Ltd Director of Sales: Nick Ridling 152 Quay Street Auckland P O Box 7267, Wellesley Street Auckland [email protected] Ph:+64 9 379 6820 Fax:+64 9 309 4156 Suite 2, Level 4, 300 Queen Street Auckland Key Markets: Singapore, Taiwan, Thailand, Managing Director: Keith Johnston Dx: CP26003 Auckland China, Malaysia, Indonesia, India, USA, South [email protected] Ph:+64 9 307 1234 Fax:+64 9 307 6772 America, UK. Key Markets: North America, Japan, Europe. Managing Director: Jaegwan Han David DeHaan Travel Ltd [email protected] International Holidays Ltd Dehaan Tours Globus & Cosmos www.nztour.biz P O Box 5389 Dunedin P O Box 4322 Auckland Key Markets: Asia. 4th Floor, Queens Building, 109 Princes Street 4/121 Beach Road Auckland Dunedin Australian Pacific Touring (NZ) Ltd Dx: CX10042 Auckland Ph:+64 3 477 2277 Fax:+64 3 477 2668 P O Box 23242, Papatoetoe Auckland Ph:+64 9 379 5369 Fax:+64 9 309 8389 Managing Director: David DeHaan 2 Sutton Cres, Hunters Corner Auckland Operations Manager: Lynnette Eddy Dx: EX10986 Auckland Manager: Pat Sivertsen [email protected] [email protected] Ph:+64 9 279 6077 Fax:+64 9 279 8812 Key Markets: North America. Executive General Manager: Wayne Walker www.dehaantours.co.nz General Manager NZ Touring: Michael Cook Key Markets: UK, USA, China, Australia Jade Tours (NZ) Ltd Product Manager: Anne Marshall General Travel NZ Ltd P O Box 3333 Auckland [email protected] General Travel New Zealand Level 1, 121 Beach Road Auckland www.aptouring.co.nz P O Box 3981 Auckland Ph:+64 9 373 3200 Fax:+64 9 309 3122 Key Markets: USA, Canada, UK, Europe-All, Level 2, Greentree House, 143 Nelson Street Managing Director: Jimmy Wong Central Europe, Germany, Australia. Auckland General Manager: Ruben Ty Australian Travel Services (Pacific) Ltd Dx: CX10028 Auckland [email protected] ATS Pacific Ph:+64 9 377 1764 Fax:+64 9 309 4167 Key Markets: USA, Canada, Australia, Asia -all, P O Box 98981 South Auckland Mail Centre Executive Director: John Sng Rest of the World Level 4, Westfield Tower, Westfield Shopping Chairman/Managing Director: Peter Black [email protected] Jalpak International Oceania Pty Ltd Centre, Manukau, Cnr Great South Rd and Wiri P O Box 1845 Auckland Station Rd, Manukau Auckland www.general-travel.co.nz Key Markets: USA, Canada, Japan, South East 12th Floor, Westpac Trust Tower, Dx: CX10148 Auckland Asia, China, South America, Southern Africa, 120 Albert Street Auckland Ph:+64 9 261 0710 Fax:+64 9 261 0735 Australia/South Pacific, UK. Dx: CP23509 Auckland Managing Director: Russell White Ph:+64 9 303 2887 Fax:+64 9 366 0772 Managing Director Europe and USA: Stuart GSN Pacific Ltd NZ Regional Director: Shigeki Koabayashi Neels P O Box 33689, Takapuna Auckland [email protected] [email protected] Level 2, 15 Huron St, Takapuna Auckland Key Markets: Japan. Key Markets: USA, Europe, Asia, Japan. Ph:+64 9 488 9992 Fax:+64 9 488 9982 Managing Director: Geoff Yee C & E Tours Ltd JTB (NZ) Ltd [email protected] P O Box 4026 Christchurch P O Box 4345 Auckland Key Market: Asia, Australia, China, Hong Kong, Level 6, 280 Queen Street Auckland Unit 12, 21 Bealey Avenue, Carlton Mews India, Indonesia, Malaysia, Singapore, Dx: CP25011 Auckland Christchurch Thailand. Dx: WX10023 Christchurch Ph:+64 9 309 7696 Fax:+64 9 309 2046 Ph:+64 3 379 9126 Fax:+64 3 379 5769 H & Y International (NZ) Ltd NZ Operations Manager: Yasuaki Ishida Managing Director: Heiner Schwertheim Sky Tours Managing Director: Masamitsu Otabe [email protected] P O Box 91051 Auckland Mail Centre [email protected] Key Markets: UK, Continental Europe and Union House, 132-138 Quay Street Auckland www.jtb.co.nz North America. Dx: CP18028 Key Market: Japan.
6 ITOC Tourism Information Guide 2005 ITOC Full Members Tour Operators
JTE (NZ) Co Ltd New Travel Brokers Ltd Ph:+64 9 415 0791 Fax:+64 9 415 1428 Wonder Tours NTB Travel (NZ) Director: Christina Wong P O Box 90818 Auckland P O Box 7241, Wellesley Street Auckland Manager: Annette Cheng 300 Richmond Road, Grey Lynn Auckland Level 3, 17 Albert Street Auckland [email protected] Ph:+64 9 360 4778 Fax:+64 9 360 2180 Dx: CP24122 Auckland Our commitment is to provide quality service and Managing Director: Chin Kuen Yung Ph:+64 9 358 5388 Fax:+64 9 358 5881 reliability. To ensure that we maintain a personalised [email protected] Managing Director: David Hogan and high standard of service, our inbound Key Market: China. Director - Japan: Yuko Yamamoto department is well staffed to meet our valued clients [email protected] needs and expectations. Our service includes hotel Kingdom International Company Ltd Key Markets: USA, Canada, UK, Australia, reservations, car rental and transfer, inbound tours, Kingdom Travel And Tours Japan, Asia-All, South East Asia, China, Taiwan, incentive and school educational tours. P O Box 90978 Auckland Mail Centre Korea, Thailand, Malaysia, Singapore, Key Markets: Australia, China, Asia. Ground Floor, 16 Kingston St Auckland Indonesia, India, Rest of World. Dx: CP23502 Auckland Rest International Ltd Nippon Travel Agency Ph:+64 9 377 7775 Fax:+64 9 368 5897 Rest New Zealand Tours P O Box 105260 Auckland Managing Director: Arthur Yuan P O Box 33457, Takapuna Auckland Level 25, 151 Queen Street Auckland Director of Sales: Ivy Yuan 2B Killarney Street, Takapuna Auckland Ph:+64 9 309 5750 Fax:+64 9 302 0061 [email protected] Ph:+64 9 486 0636 Fax:+64 9 486 3473 General Manager: Osamu Shimmoto www.kingdomtours.co.nz Managing Director: Reinhard Hueber [email protected] [email protected] Key Markets: America, Canada, Australia, New Key Markets: Japan. Zealand, Asia, China, Thailand, Malaysia, www.restnztours.co.nz/rest Key Markets: Germany, Switzerland, Austria, Taiwan, Singapore, Indonesia. Specialist in Pacific Delight Ltd Rest of Europe, USA, Australia. Chinese speaking market, quality service Pacific Delight Travel & Tours provider for package tours for FIT and groups. P O Box 26135, Epsom Auckland Southern Travelnet Ltd Kintetsu Int’l Express (Oceania) Pty Ltd 25 Anzac Avenue Auckland P O Box 3719 Auckland Dx: CP24013 Auckland KIE NZ Level 9, 175 Queen Street Auckland Ph:+64 9 309 9888 Fax:+64 9 307 9558 P O Box 105233 Auckland Ph:+64 9 308 9747 Fax:+64 9 309 1982 Managing Director: Scott Chen Level 5, Phillips Fox Tower, National Bank Managing Director: Kay Gunji Operations Manager: Michael Ji Centre, 205 Queen Street Auckland Executive Chairman: Kiyomi Gunji [email protected] Dx: CX10142 Auckland [email protected] www.delight.co.nz Ph:+64 9 357 6490 Fax:+64 9 357 6494 www.stravelnet.com Key Markets: Taiwan, Thailand, Indonesia, Key Market: Japan. General Manager NZ: Butch Iwabuchi Malaysia, Singapore, USA, India. [email protected] Southern World Vacations (NZ) Ltd Key Markets: Japan. Pacific Destinationz Ltd Southern World New Zealand P O Box 302108, North Harbour Auckland P O Box 14030 Christchurch 28 William Pickering Drive, Albany Auckland Cnr Ron Guthrey Road & Bolt Place Dx: CX10165 Auckland Christchurch Airport Ph:+64 9 915 8888 Fax:+64 9 915 8889 Dx: WP23503 Christchurch Managing Director: Graeme Badland Ph:+64 3 358 6880 Fax:+64 3 358 6899 [email protected] Managing Director: Martin Horgan www.pacificdestinationz.co.nz Chairman: Richard Peate Key Markets: North and South America, South [email protected] Africa, Asia, Europe. www.southernworldgroup.com Key Markets: USA, Canada, UK, Europe-All, Kirra Tours Ltd Pacific Holidays (NZ) Tours Ltd P O Box 105298 Auckland Central Europe/Germany, Scandanavia, GPO Box 1402, Adelaide 5001 South Australia Australia, Asia-All, South East Asia, China, Level 3, Suite 3, 200 Victoria Street West 11 Young Street, Adelaide 5000 South Australia Thailand, Malaysia, Indonesia, India, Ph:+61 8 8212 7833 Fax:+61 8 8231 1768 Auckland Latin/South America, South Africa, Rest of Managing Director: Richard Hubber Ph:+64 9 366 0492 Fax:+64 9 307 2147 World. [email protected] Managing Director: Albert Thio www.kirratours.com [email protected] The Australian Outback Travel Company Key Markets: Australia, North America, UK, Key Markets: Australia, Asia, India. Pty Ltd AOT New Zealand Singapore, Europe. Pacific Journeys (NZ) Ltd Suite 5, Level 8, 300 Queen St Auckland See ad page 8 P O Box 17095, Greenlane Auckland Ph:+64 9 309 2565 Fax:+64 9 309 3216 19 Garland Road, Greenlane Auckland Kiwi Holidays Ltd General Manager: Kathy Woolley Ph:+64 9 579 8235 Fax:+64 9 579 8527 P O Box 27147 Wellington Operations Manager: Kathy Woolly General Manager: Julian Barton Level 9, Education House, West Block, [email protected] [email protected] 178 Willis Street Wellington www.aot.co.nz Key Markets: North America, Japan Ph:+64 4 385 9918 Fax:+64 4 385 9912 Key Markets: North America, Europe, South Managing Director: David Chen Pan Pacific Travel Corp. Ltd Africa and South America. [email protected] P O Box 3744 Auckland Key Markets: Taiwan, Singapore, Malaysia, First Floor, 333 Remuera Road, Remuera Auckland China. Dx: CX10173 Auckland Ph:+64 9 520 4963 Fax:+64 9 520 0032 Landmark Travel (South Pacific) Ltd Managing Director: Matt Brady P O Box 6786 Auckland [email protected] 125 Vincent Street Auckland www.panpacific.co.nz Dx: CX10157 Auckland Key Markets: USA, Canada, UK, Europe-All, Ph:+64 9 300 3545 Fax:+64 9 300 3549 Central Europe/Germany, Scandanavia, General Manager Inbound: Ken McTague Australia, Asia, China,Taiwan, South Africa. Managing Director: Alberto Ubeda Tourism Holdings Ltd
ITOC Tourism Information Guide 2005 7 ITOC Full Members Tour Operators
Tourmasters South Pacific (NZ) Ltd Williment World Travel Ltd Thrifty Tours, Wings N Wheels, Williment Travel Freestyle Holidays, Premier Holidays, P O Box 589 Wellington Centreport Freedom Holidays House,1 Hinemoa Street Wellington P O Box 949 Auckland Dx: SP20034 Wellington Level 4, 120 Albert St Auckland Ph:+64 4 499 3626 Fax:+64 4 499 3622 Dx: CP23513 Auckland Managing Director: Duncan Garvie Ph:+64 9 359 8380 Fax:+64 9 358 5408 Director: Ross Jamieson Sales and Marketing Manager: Gil Abercrombie General Manager: Hayden Armstrong Chief Executive: Brian Henderson [email protected] [email protected] www.williments.co.nz www.tourmasters.co.nz Key Markets: Australia, North America, Key Markets: Europe, Southeast Asia, Japan, Asia, Europe/UK, South America North America, UK and Australia. and South Africa.
Travel Time South Pacific Ltd Winchester Travel Ltd P O Box 6 Hamilton Winchester Travel 460 Ulster Street Hamilton P O Box 375 Auckland Ph:+64 7 849 3493 Fax:+64 7 849 4927 Level 8, 17 Albert Street Auckland Managing Director: Jim Monahan Dx: CP18005 Auckland General Manager: Frank Kerr Ph:+64 9 366 0018 Fax:+64 9 366 0039 [email protected] Director: Eva Lau www.ttnz.co.nz Key Markets: Australia, North America, Director: Dominic Cheng Europe and India. New Zealand based [email protected] specialist inbound tour operator for New Key Market: Asia, China, South East Freecall: 0508 367 54772 Zealand handling groups and FITs of all Asia. Fax: 03 355 0496 types. Particular strength in planning and operating customised and special Worldway Travel Ltd Email: [email protected] interest tours to provide customers with P O Box 105003 Auckland exactly the sort of tour they want. Ground Floor, Shop 1, 87 Anzac Avenue PO Box 36 350, Wiedemann Travel Ltd Auckland Merivale, Dx: CP21012 Auckland P O Box 2260 Christchurch Christchurch Ph:+64 3 379 4657 Fax:+64 3 379 4683 Ph:+64 9 379 6677 Fax:+64 9 379 6088 General Manager: Tim Dearsley Managing Director: Jason Yu [email protected] [email protected] Managing Director: Richard Hubber www.wiedemanntravel.com [email protected] NZ Manager: Claire Ashton
Key Markets: UK, Europe-All, USA. Key Markets: Australia and Asia. TD002
ITOC Full Member Tour Operators
An easy cross reference guide to key markets
All markets Pan Pacific Travel Corp. Ltd Canada Winchester Travel Ltd Australian Pacific Touring (NZ) Ltd Adventure International Worldway Travel Ltd General Travel NZ Ltd Agri Travel International Kiwi Holidays Ltd Contiki Holidays (NZ) Ltd New Travel Brokers Ltd I.D. Tours New Zealand Ltd Rest International Ltd Australia/South Pacific Kingdom International Company Ltd Southern World Vacations (NZ) Ltd A China Travel Co Ltd Kirra Tours Ltd Adventure International Agri Travel International Landmark Travel (South Pacific) Ltd China Travel Service (NZ) Ltd Pacific Destinationz Ltd Asia (excluding China, Contiki Holidays (NZ) Ltd Pan Pacific Travel Corp. Ltd David DeHaan Travel Ltd The Australian Outback Travel Company Pty Ltd India, Japan) Tourism Holdings Ltd
8 ITOC Tourism Information Guide 2005 ITOC Full Members Tour Operators
An easy cross reference guide to key markets
GSN Pacific Ltd Jalpak International Oceania Pty Ltd The Australian Outback Travel Company Pty Ltd H & Y International (NZ) Ltd JTB (NZ) Ltd Travel Time South Pacific Ltd HKS Travel Ltd Kintetsu Int’l Express (Oceania) Pty Ltd Williment World Travel Ltd Jade Tours (NZ) Ltd New Travel Brokers Ltd JTE (NZ) Co Ltd Nippon Travel Agency Kingdom International Company Ltd Pacific Journeys (NZ) Ltd United Kingdom Kiwi Holidays Ltd Southern Travelnet Ltd Adventure International Lion International Travel Co Ltd Williment World Travel Ltd Agri Travel International New Travel Brokers Ltd Worldway Travel Ltd C & E Tours Ltd Pacific Destinationz Ltd Contiki Holidays (NZ) Ltd Pan Pacific Travel Corp. Ltd Contract Pacific Ltd Winchester Travel Ltd South America David DeHaan Travel Ltd Worldway Travel Ltd Adventure International I.D. Tours New Zealand Ltd Agri Travel International Kirra Tours Ltd Contract Pacific Ltd Landmark Travel (South Pacific) Ltd Landmark Travel (South Pacific) Ltd Europe New Travel Brokers Ltd Pacific Destinationz Ltd Adventure International Pacific Destinationz Ltd Pan Pacific Travel Corp. Ltd Agri Travel International Pan Pacific Travel Corp. Ltd The Australian Outback Travel Company Pty Ltd C & E Tours Ltd Tourism Holdings Ltd
Annual Travel Books
NEXT ISSUE OUT NEXT ISSUE OUT IN AUGUST 2005 IN NOVEMBER 2005
Advertising deadline Advertising deadline 6 July 19 October Lorraine +64 9 529 3002, Advertising: [email protected] Richard Blackmore or Di +64 9 529 3021 +64 9 529 3013 [email protected] [email protected]
www.tplmedia.co.nz
ITOC Tourism Information Guide 2005 9 ITOC Allied Supplier Members
A 2 B Luxury Lines Ltd 25 A Sheffield Crescent Christchurch Dx: WX10020 Christchurch Ph: +64 3 358 7579 Fax: +64 3 358 8796 Managing Director: Russell Sansom [email protected] Air Safaris & Services NZ Ltd Tourism Transport - Limousines, Mini Cruisers and Air Safaris Small Coaches. P O Box 71, State Highway Lake Tekapo Agrodome Dx: WX10674 South Canterbury A J Hackett Bungy incorporating AJ Hackett P O Box 634 Rotorua Ph: +64 3 680 6880 Fax: +64 3 680 6740 Bungy Queenstown, Auckland and Auckland Western Rd, Ngongotaha Rotorua Managing Director Sales: Richard Rayward Bridge Climb) Ph: +64 7 357 1050 Fax: +64 7 357 5307 [email protected] Managing Director: Warren Harford www.airsafaris.co.nz Bungy New Zealand - Incorporating Gentral Manager Sales & Marketing: Jason Baker Past winner of the ITOC Operator of the Year Award. Bungy New Zealand [email protected] Qualmark endorsed. Major scenic tour operator with P O Box 106388 Auckland www.agrodome.co.nz varied fleet of 7 to 15 passenger aircraft. Specialise in West Haven Reserve Auckland 1994 Winner of the ITOC Operator of the Year award winning ‘Grand Traverse’ of Aoraki Mt Cook Ph: +64 9 302 4561 Fax: +64 9 377 6544 Award. An industry show in NZ sheep, wool and and Glaciers with inter airport options General Manager Marketing: for tour groups. Main base at Lake Ms Michelle Trapski farming operations. Also unique Tekapo, operates from Franz Josef [email protected] adventure products. Tourism Award and Glentanner Park. www.ajhackett.co.nz winner, Best Visitor Attraction. Licenced/Endorsed Bungy Jumping Licenced/Endorsed Visitor Activity Licenced/Endorsed Visitor Activity See ad page 32 Visitor Activity See ad page 27
Alpine Guides Fox Glacier P O Box 38 Fox Glacier Air Fiordland Main Road Fox Glacier AA Tourism P O Box 38 Te Anau Ph: +64 3 751 0825 Fax: +64 3 751 0857 P O Box 5 Auckland 70 Town Centre Te Anau Director: Mike Browne Ph: +61 9 966 8806 Fax: +64 9 966 8903 Director: Carrol Browne Ph: +64 3 249 7505 Fax: +64 3 249 7080 Marketing Manager: Annabel Lush [email protected] CEO: Russell Baker [email protected] www.foxguides.co.nz [email protected] www.aatravel.co.nz 1999 recipient ITOC Operator of the Year. Glacier AA Tourism produces a wide range of NZ maps and Iscenic flight operations – Te Anau, country’s most experienced guiding company, guide books AA centres are located throughout the Milford Sounds, Queenstown offering half and all day walks, helihikes, country. Licenced/Endorsed ice climbing and mountaineering Visitor Activity courses.Café and souvenir Abel Tasman Kayaks See ad page 32 shop on site. Marahau Beach, R D 2 Motueka Licenced/Endorsed Ph: +64 3 527 8022 Fax: +64 3 527 8032 Visitor Activity General Manager: Darryl Wilson See ad page 27 [email protected] www.seakayaking.co.nz Aoraki Mount Cook Alpine Village Ltd Sea kayaking in Abel Tasman National Park, The Hermitage Hotel incorporating Ocean River Sea Kayak Rentals. Private Bag Mt Cook Air National Corporate Ltd Aoraki Mount Cook Ph: +64 3 435 1809 Fax: +64 3 435 1879 P O Box 73151 Auckland Airport General Manager: Denis Callesen Skycare Terminal, Walsh Bros Place Auckland Airport Sales Manager Inbound: Catharine Power Ph: +64 9 256 8550 Fax: +64 9 256 8552 [email protected] Business Development Manager: Iain Ballantyne www.mount-cook.com [email protected] The Hermitage is a world-renowned tourist www.airnational.co.nz destination and has been an icon of superior Charter airline producing air travel for corporate, Accor Hotels and Resorts NZ & Fiji accommodation and dining since 1884. The inbound groups and scheduled airline support role. P O Box 1707, Auckland Hermitage along with world class activities in the 72-112 Greenlane Road East, Ellerslie Auckland park make the region a “must do” for both Ph: +64 9 523 4744 Fax: +64 9 529 8983 overnight and day visitors. Director of Sales Inbound: Arlene Lee Army Museum Waiouru - see QE II Army [email protected] Memorial Museum www.accorhotels.co.nz Operating 18 hotels throughout New Zealand and Fiji under the Sofitel, Novotel, Mercure and Ibis brands in Auckland, Hamilton, Coromandel, Rotorua, Palmerston North, Wellington, Queenstown and Air NZ Ltd Dunedin as well as Nadi and Oehakau Island Fiji. Private Bag 92007 Auckland See ad page 25 Quay Tower, 29 Customs Street West Auckland Dx: CP19098 Auckland Ph: +64 9 336 2822 Fax: +64 9 336 2471 Marketing Manager Inbound: Keith Fong Athenry Lodge Need another copy [email protected] Clover Road, Brightwater Nelson www.airnz.co.nz of this directory? Ph: +64 3 544 1772 Fax: +64 3 544 1773 1993 and 2001 Winner of the ITOC Owner: Brett Mytton 0800 876 334 Operator of the Year Award. Airline. [email protected] See ad page 37 www.athenrylodge.co.nz
10 ITOC Tourism Information Guide 2005 ITOC Allied Supplier Members
Bed and breakfast, boutique Chateau Tongariro is one of New Zealand’s most Ph: +64 3 442 4003 Fax: +64 3 442 4004 accommodation. historic hotel and national icons with unsurpassed Director: Kris Vermeir Licenced/4 Star Plus views of the three magnificent mountains Ruapehu, Marketing: William Hunt Guest & Hosted Tongariro and Ngauruhoe. Bayview Chateau Tongariro [email protected]/[email protected] See ad page 23 has 115 rooms, all fully equipped and facilities include www.brownsnz.com Restaurants, bars, 9 hole golf course, fitness centre, Multi award winning ski shop – professional boot Auckland Museum fitting, ski sales, exclusive ski wear range, tennis courts, conference facilites and Private Bag 92018 Auckland ski and snowboard hire and repair. The Domain, Parnell Auckland masseuse. Licenced/4 Star Hotel Licenced/Endorsed Ph: +64 9 309 0443 Fax: +64 9 379 9956 Visitor Activity Manager Sales and Tourism and Hospitality: Bruce See ad page 25 Kenny Budget Rent A Car [email protected] Private Bag 92144 Auckland www.akmuseum.org.nz Building 5, Central Park, 666 Great South Road, Auckland Museum attraction and venue Penrose Auckland for events, meetings after normal Ph: +64 9 529 9604 Fax: +64 9 529 9608 operating hours. Sales Manager Travel: Guy Robinson Licenced/Endorsed Bayview International [email protected] Visitor Activity Wairakei Resort www.budget.co.nz State Highway, Taupo Car, four wheel drive and truck rental Avis NZ company. Private Bag 92809, Penrose Auckland Private Bag 2006 Taupo Ph: +64 7 374 8021 Fax: +64 7 374 8485 Licenced/Endorsed Building 4, Central Park, 666 Great South Road, Visitor Transport Penrose Auckland General Manager: Dean Newell Ph: +64 9 526 2800 Fax: +64 9 526 2828 Sales and Marketing Manager: Naomi Robinson Buried Village National Travel Industry Manager: Kerry Lahood [email protected] Tarawera Road, R D 5 Rotorua Managing Director: Kathryn O’Neil www.wairakei.co.nz Ph: +64 7 362 8287 Fax: +64 7 362 8287 [email protected] Located in the heart of the stunning Wairakei Director: Pam McGrath www.avis.co.nz Thermal Park, the Wairakei Resort is recognised as Marketing Manager: Sue Gunn Car Rental. one of New Zealand’s premier resort locations. Just [email protected] 9 km from the town of Taupo and Lake Taupo itself, www.buriedvillage.co.nz Wairakei Resort is just minutes from a huge range of Museum, walkway through excavated village, trout outdoor activities available in the beautiful stream, waterfalls, native forest walk, central North Island region. cafe and giftstore. Licenced/4 Star Hotel Licenced/Endorsed Bank of New Zealand See ad page 25 Visitor Activity P O Box 995 Auckland Beachcomber Resort Canterbury Leisure Tours Ltd Level 11, BNZ Tower, 125 Queen Street RPI Beachcomber Resort Auckland City P O Box 19621 Christchurch P O Box 118 Paihia Ph: +64 9 976 5093 Fax: +64 9 375 1040 260D Port Hills Road, Hillsborough Christchurch 1 Seaview Road Paihia Head of Foreign Exchange Retailing and Airport Ser: Ph: +64 3 384 0999 Fax: +64 3 384 0996 Ph: +64 9 402 7434 Fax: +64 9 402 8202 Mike Jeffcoat CEO: Kevin Edlin Executive Director: Stuart Pryke [email protected] [email protected] Manager: Rachael Harding www.bnz.co.nz www.leisuretours.co.nz [email protected] See ad page 3 Coach day tours in Canterbury region. South Island Resort style motor inn. tours, conferencing and incentive group coaching. Licenced/4 Star Self Contained & Serviced Best Western NZ P O Box 74346 Auckland 190 Great South Road Auckland Ph: +64 9 520 5418 Fax: +64 9 520 5413 CEO: James Shearer Carlton Hotel Auckland Bay Tours (Tours of The Nelson Region) Business Development Manager: Glenn Phipps P O Box 5917, Wellesley Street Auckland Bay Tours/Moa Escape www.bestwestern.co.nz Mayoral Drive & Vincent St Auckland 31A Stansell Ave, Tahunanui Nelson Accommodation group. Ph: +64 9 366 3000 Fax: +64 9 366 5659 Ph: +64 3 548 6486 Fax: +64 3 548 6481 Director of Sales & Marketing: Brendon Bainbridge Owner/Operator: Roy Thompson Black Cat Group General Manager: Mike Brown [email protected] P O Box 87 Lyttelton [email protected] www.BayToursNelson.co.nz 17 Norwich Quay Lyttelton Licenced/5 Star Hotel Wine and art tours of the Nelson region. Exclusive art Ph: +64 3 328 9078 Fax: +64 3 328 8699 See ad page 26 and scenic tours by arrangement. Managing Director: Paul Bingham Licenced/Endorsed [email protected] Cathay Pacific Airways Visitor Activity www.blackcat.co.nz P O Box 1313 Auckland See ad page 28 Dolphin watching and swimming on Akaroa and 11th Floor, National Bank Centre, Lyttelton Harbours. Winner Supreme 205 Queen St Auckland Award New ZealandTourism Awards Dx: CX10006 Auckland 03/04. Ph: +64 9 379 0833 Fax: +64 9 309 2269 Licenced/Endorsed Country Manager NZ and Pacific: David Figgins Visitor Activity [email protected] www.cathaypacific.com Brochure Distribution Ltd Bayview International International Airline. P O Box 42 Picton Bayview Chateau Tongariro 3 Durham St Picton Chateau On The Park & Chateau Blanc - see C/- Post Office, Mount Ruapehu Ph: +64 3 573 6157 Fax: +64 3 573 6157 Ph: +64 7 892 3809 Fax: +64 7 892 3524 Shipfield Hotels Managing Director: John Colquhoun Sales and Marketing Manager: Gareth Pearce [email protected] Chris Jolly Boats Ltd General Manager: Kathy Guy Travel Marketing, providing services to Tour Operators Chris Jolly Outdoors [email protected] and Travel Agents. P O Box 1020 Taupo www.chateau.co.nz 1 Otupai Street Taupo Nestled on the often snow capped slopes of Mt Browns Ski Shop Ltd Ph: +64 7 378 0623 Fax: +64 7 378 9458 Ruapehu, Bayview Chateau Tongariro places you in the Browns Manager: Chris Jolly midst of the Dual World Heritage Tongariro National P O Box 1224 Queenstown [email protected] Park, Central North Island. Built in 1929, Bayview 39 Shotover St & 4 Brecon St Queenstown www.christjolly.co.nz
ITOC Tourism Information Guide 2005 11 ITOC Allied Supplier Members
Charter boat operators for sightseeing fishing on Commercial Helicopters Ltd responsible for destinational marketing, incorporating Lake Taupo, fly fishing guides and hunting guides. Mountain Air the holiday resorts of Te Anau, Manapouri and scenic Guided walks and helicopter operations. P O Box 152 Taumarunui icons Milford and Doubtful Sounds. State Highway 47, Mt Ruapehu Taumarunui Christchurch & Canterbury Marketing Ltd Ph: +64 7 895 8820 Fax: +64 7 895 3405 Destination Lake Taupo P O Box 2600 Christchurch Governing Director: Keith McKenzie Private Bag 2005 Taupo Post Office Building, Cathedral Square Christchurch Director: Robyn McKenzie The White House, 66 Paora Hapi Street Taupo Dx: WX10036 Christchurch [email protected] Ph: +64 7 376 0400 Fax: +64 7 376 0410 Ph: +64 3 379 9629 Fax: +64 3 365 0787 www.mountainair.co.nz Tourism Marketing Executive: Megan Thompson- CEO: Ian Bougen Helicopter operations - all types, North Island. Scenic General Manager Marketing: Jason Hill Abdallah flights over Tongariro National Park. New Zealand [email protected] [email protected] wide aircraft hire for small group. Scheduled flight www.christchurchnz.net www.laketauponz.com service between Auckland International Airport and Regional Tourism Organisation and Convention Regional Tourism Organisation. Great Barrier Island - daily, up to five Bureau and visitor information centre. times. Christchurch Casinos Ltd Licenced/Endorsed P O Box 4141 Christchurch Visitor Activity 30 Victoria Street Christchurch Comvita Visitor Centre WS79030 Christchurch Private Bag 1, Te Puke Bay of Plenty Ph: 0800 227 466 Fax: +64 3 365 2920 Wilson Road South, Paengaroa Bay of Plenty Marketing Co-ordinator: Olga Hazlehurst Ph: +64 7 533 1746 Fax: +64 7 533 1672 [email protected] Manager Visitor Centre: Diane Riley www.christchurchcasino.co.nz Destination Manawatu [email protected] Casino. Open 24 Hours. Visitors must be 20 years P O Box 12025 Palmerston North www.comvita.com and over to enter Christchurch Casino, restaurants or Retail and hosted beehive tour. Auditorium 1st Floor, Square Centre, bars. Our dress code requires smart casual attire, no displays video of factory process. Cnr Main St East & The Square Palmerston North blue or black jeans or track pants. Free shuttles to and Licenced/Endorsed Ph: +64 6 350 1811 Fax: +64 6 350 1801 from local hotels and motels daily from 6pm - 2am. Visitor Activity CEO: Kathy Gibson Christchurch Gondola [email protected] P O Box 19540 Christchurch www.manawatunz.co.nz 10 Bridal Path Rd, Heathcote Christchurch Regional Tourism Organisation including core Ph: +64 3 384 0700 Fax: +64 3 384 0708 business focus in conferences, events, leisure tourism, Marketing Manager: Martin Mongan information services and central business [email protected] districts/retail marketing. www.gondola.co.nz See ad page 62 Gondola scenic ride to the summit of the Port Hills. Only 360 degree view from a gondola terminal in New Destination Northland Zealand. Includes restaurant, café Corstorphine House Services Ltd P O Box 365 Paihia and bar. Corstorphine House Cnr Williams & Selwyn Rd Paihia Licenced/Endorsed P O Box 3058, Dunedin Ph: +64 9 402 7683 Fax: +64 9 402 7672 Visitor Activity 25 Milburn Street, Corstorphine, Dunedin Manager: Robyn Bolton Christchurch Tramway Ph: +64 3 487 1000 Fax: +64 3 487 6672 Marketing Co-ordinator: Janena Payne P O Box 872 Christchurch Director: Nico Francken [email protected] 7 Tramway Lane Christchurch House Manager: Irina Francken www.northlandnz.com Ph: +64 3 366 7830 Fax: +64 3 366 6943 [email protected] Regional Tourism Organisation. Director: Martin Mongan www.corstorphine.co.nz [email protected] Private hotel offering accommodation and fine dining www.tram.co.nz in a historic place. Special facilities for weddings, A unique slice of nostalgia aboard beautifully corporate retreats and functions. restored electric trams following a 2.5 km track Licenced/5 Star through the heart of Christchurch City Guest & Hosted and its interesting and historic sights. See ad page 23 Licenced/Endorsed Visitor Activity Custom Transfers & Tours, Super Shuttle NZ - see Tourism Transport Ltd Destination Queenstown Classic Decor Ltd P O Box 353 Queenstown Dart River Safaris Ltd Classic Sheepskins 39 Ballarat St Queenstown P O Box 126 Napier Dart River Safaris/Funyaks ZX10313 Queenstown 22 Thames Street, Pandora Napier P O Box 76 Queenstown Ph: +64 3 442 7440 Fax: +64 3 442 7441 Ph: +64 6 835 9662 Fax: +64 6 835 7089 Mull Street Glenorchy Director: Arthur Spence Ph: +64 3 442 9992 Fax: +64 3 442 9075 CEO: David Kennedy [email protected] Manager: Brett Taylor [email protected] www.classicsheepskins.co.nz Sales and Marketing: Kerry Walker www.queenstown-nz.co.nz Sheepskin tannery with manufacturing plant [email protected] Regional Tourism Organisation. attached. Tannery tours offered 7 days per week. www.dartriver.co.nz See ad page 64 Large factory price sheepskin & NZ The safari combines NZ’s most scenic jetboating with souvenir shop. a short forest walk and backroad journey through DFS NZ Ltd Licenced/Endorsed ‘rings’ film locations at Paradise. Funyaks-jetboat DFS Galleria Visitor Activity upriver, paddle down in inflatable canoes. A total P O Box 73018 Auckland Int’l Airport wilderness experience in a World Heritage Cnr Customs & Albert Street, and Auckland Clearwater Charters NZ Area only 45 minutes from Queenstown. International Airport Auckland 537 Spencer Road, R D 5 Rotorua Licenced/Endorsed Dx: CP18024 Auckland Ph: +64 7 362 8590 Fax: +64 7 362 8591 Visitor Activity Ph: +64 9 256 2887 Fax:+64 9 256 2885 Director: Craig Armstrong [email protected] Destination Fiordland Inbound Marketing Executive: Deanne Maihi www.clearwater.co.nz P O Box 155 Te Anau [email protected] Boat charter business operating at Lake Tarawera (20 C/o SDC Building, 24 Milford Cres Te Anau www.dfsgalleria.com minutes drive from Rotorua). Offering a range of on Ph: +64 3 249 7959 Fax: +64 3 249 7949 The ultimate shopping experience in Auckland’s water activities, trout fishing, watersports, Manager: Lisa Sadler beloved heritage building built in 1889. thermal bathing, relaxing and dining. [email protected] New Zealand’s largest retail, duty and tax free Licenced/Endorsed www.fiordland.org.nz department store showcasing four floors of some of Visitor Activity Regional Tourism Organisation for Fiordland the world’s leading international brands.
12 ITOC Tourism Information Guide 2005 ITOC Allied Supplier Members
Farm to Farm Tours Farm to Farm Tours Ltd P O Box 239 Rangiora 108A High Street Rangiora Ph: +64 3 313 5855 Fax: +64 3 313 5596 Fullers Group Ltd Director: Ross MacMillan P O Box 1346 Auckland Fullers Cruise Centre, Ferry Building, Quay St Auckland [email protected] Ph: +64 9 367 9147 Fax: +64 9 367 9116 www.farmtofarm.co.nz General Manager: Michael Fitchett Dolphin Encounter - Kaikoura Agricultural, farm and agribusiness tours of New [email protected] 58 West End Kaikoura Zealand. Outbound farming tours to UK, Europe, www.fullers.co.nz Ph: +64 3 319 6777 Fax: +64 3 319 6534 South America, Australia and Canada. Country Transport & Tourism Ferry Operators Admin Manager: Lynette Buurman functions for conference groups. General FIT and See ad page 31 [email protected] group “country” experiences and farmstays. Tours three times daily, to swim with/watch Dusky Gannet Safaris Overland Ltd Dolphins and other local marine life off Kaikoura Coast. Fiordland Travel Ltd Summerlee, R D 2 Hastings See ad page 29 Real Journeys Ph: +64 6 875 0888 Fax: +64 6 875 0893 P O Box 94 Queenstown Manager: Lyn Allam Edgewater Resort Level 2, Civic Corp House, 74 Shotover St [email protected] Edgewater Resort Hotel Queenstown www.gannetsafaris.com P O Box 61 Wanaka Overland tours to the gannet colony at Cape Sargood Drive Wanaka Ph: +64 3 442 7509 Fax: +64 3 442 7365 Kidnappers in 4x4 air conditioned Ph: +64 3 443 8311 Fax: +64 3 443 8323 General Manager Sales: Tony McQuilkin vehicles. General Manager: Leigh Stock [email protected] Licenced/Endorsed www.realjourneys.co.nz Personal Assistant: Adele Blockley Visitor Activity Business Development Representative: Trish May 1990 Winner of the ITOC Operator of the Year [email protected] Award. Operators of vintage steamship TSS Earnslaw Glacier Southern Lakes Helicopters www.edgewater.co.nz on Lake Wakatipu, Queenstown. Cruises on Milford P O Box 2152 Queenstown Edgewater Resort is located on the shores of Lake and Doubtful Sounds. Day trips to Milford Sound and 2 Lucas Place Queenstown Airport Wanaka, the gateway to Mt Aspiring National Doubtful Sound from Queenstown and Ph: +64 3 442 3016 Fax: +64 3 442 3019 Park. Accommodation is available in Director of Business Development: Larry Lumsden Te Anau. 104 spacious and comfortable hotel Managing Director: Pat West Licenced/Endorsed rooms, suites and two bedroom [email protected] apartments. Visitor Activity www.heli-flights.co.nz Licenced/4 Star Hotel Scenic helicopter flights from Fox and Franz Flag Choice Hotels Ltd Josef Glaciers and Queenstown for FIT and Elite Limousines Ltd P O Box 3654 Auckland group travellers. Glacier landings, combination Elite Tour Connections Ltd Ph: +64 274 749 574 adventure packages, wilderness hunting/fishing P O Box 107002, Airport Oaks, Mangere Auckland Fax: 9 532 8624 charters, filming, Milford Sound and Doubtful 63B Richard Pearse Drive, 1st Floor, Airport Oaks, Senior Account Manager NZ: Rochelle Adams Sound. Mangere Auckland [email protected] Ph: +64 9 275 7377 Fax: +64 9 275 7399 www.flagchoice.com Glenmorgan - Karaka Managing Director: John Whiting 355 Blackbridge Road, Karaka, R D 1 Papakura Robyn Layne Four Canoes Hotel Rotorua Ph: +64 9 291 9355 Fax: +64 9 291 9356 [email protected] Chanel Court Motels Ltd Director: Kim Jenkins www.elitetour.co.nz [email protected] 273 Fenton Street Rotorua Cars and luxury air conditioned mini coaches up to www.glenmorgan.co.nz Ph: +64 7 348 9184 Fax: +64 7 348 6144 25 seats. All driver/guides, English, German/Dutch New Zealand’s premier thoroughbred horse breeding and French are experienced in both North and South Director: Annette Meichtry and preparation stud offering tours to groups, FIT Islands. We pride ourselves on our service which is Director: Keith Meichtry travellers, incentive, events, educational and function second to none. Try us for a quote. [email protected] venue. www.fourcanoes.com Elms Hotel Ltd Family owned and operated hotel. 49 Spacious Goldfields Jet Ltd P O Box 5379 Christchurch thermally heated hotel rooms and 19 motel rooms. P O Box 81, Cromwell Christchurch 456 Papanui Road, Papanui Christchurch Kawarau Gorge, SH6, Cromwell Christchurch Licensed restaurant, house bar and games room, Dx: WX10024 Christchurch Ph: +64 3 445 3080 Fax: +64 3 445 1037 Ph: +64 3 355 3577 Fax: +64 3 352 0290 conference facilities, heated swimming pool, private Manager: Hamish Egerton General Manager: Sue Stewart spa pools and mineral pools. [email protected] [email protected] www.cromwell.org.nz/goldfields Luxury apartment - refurbished rooms set amongst Blast into the past and experience the rush, discover lovely gardens. 5 minutes walk from one of the history aboard Goldfields Jet. Located at the New Zealands largest enclosed shopping Goldfields Mining Centre, Kawarau Gorge. malls. Licenced/ Goldfields Ltd 3 Star Hotel Goldfields Mining Centre P O Box 81, Cromwell Christchurch Explorer Bus Ltd Fullers Bay of Islands Kawarau Gorge, Cromwell Christchurch Auckland Explorer Bus P O Box 145, Paihia Bay of Islands Ph: +64 3 445 1038 Fax: +64 3 445 1037 P O Box 44142, Pt Chevalier Auckland Head Office, Maritime Building, The Waterfront, Marketing Manager: Richard Lewis 374 Church St, Penrose Auckland Paihia Bay of Islands Managing Director: Peter Egerton Ph: +64 9 571 3119 Fax: +64 9 571 3116 Dx: AA21501 Paihia [email protected] Director: Mark Gibson www.goldfieldsmining.co.nz Ph: +64 9 402 7422 Fax: +64 9 402 7158 Manager: Clare Bartley Self-guided walks and guided tours of operating [email protected] CEO: Kit Nixon mining equipment, Chinese mining village and www.explorer-bus.co.nz International Sales Manager: Dominik Strobel historical artifacts. Gold jewellery, wild flowers and Auckland hop on hop off sightseeing. [email protected] herbs, gold panning, licensed cafe, jet boating in www.fboi.co.nz the Kawarau Gorge. Farm Stay Ltd Tour and cruise operator in the Bay of Islands. 2003 P O Box 263 Warkworth winner of the ITOC Operator of the Year Gourmet Express Ltd 10 The Bullock Track Warkworth P O Box 343 Queenstown Award. Ph: +64 9 422 0590 Fax: +64 9 422 0766 62 Shotover Street Queenstown Licenced/Endorsed Director: David Napier Ph: +64 3 442 9619 Fax: +64 3 442 2043 Director: Valerie Napier Visitor Activity Managing Director: Richard Hanning Home and farm hosting booking agency groups. See ad page 32 [email protected]
ITOC Tourism Information Guide 2005 13 ITOC Allied Supplier Members
American style family restaurant, licensed, paraplegic National Hotel Group - Hotels in Auckland, access, breakfast, lunch, dinner, childrens menu, Wellington, Nelson, Christchurch and Queenstown. senior citizens menu available, open seven days Most properties Qualmark licenced 6.30am to late, seating capacity 104, mains from Hilton Auckland $10.95 upwards, breakfasts $4.50 upwards. P O Box 106410, Downtown Auckland Shed 21, Princes Wharf, 137-147 Quay St Auckland Grasmere Lodge Ph: +64 9 978 2000 Fax: +64 9 978 2096 Private Bag 55009 Christchurch General Manager: John Ingram State Highway 73, Cass Canterbury Helistar Helicopters Ltd [email protected] Ph: +64 3 318 8407 Fax: +64 3 318 8263 Helistar Helicopters www.hilton.com Managing Director: Oli Newbegin P O Box 237 Taupo Five star hotel accommodation. Managing Director: Tom Butler 415 Huka Falls Road, R D 1 Taupo Licenced/ [email protected] Ph: +64 7 374 8405 Fax: +64 7 374 8406 Applied For Hotel www.grasmere.co.nz Sales and Marketing Manager: Karen McGrath Hobbiton Movie Set Tours - see Rings Scenic Lodge/Exclusive Resort. General Manager: Bruce Lilburn Tours Ltd Licenced/5 Star [email protected] Guest & Hosted www.helistar.co.nz Hotel Paihia Scenic helicopter flights in Central Plateau and P O Box 444, Paihia Bay of Islands Tongariro World Heritage park and custom charters 5 Joyces Road, Paihia Bay of Islands North Island wide. Circumnavigate the largest active Ph: +64 9 402 7911 Fax: +64 9 402 7729 volcano on earth, Lake Taupo and visit several Lord of General Manager: Girish Shetty the Rings film locations. Exhilarating views of the [email protected] mighty Huka Falls, Maori rock carvings and more. www.hotelpaihia.co.nz Get up close and personal with exclusive landings in 65 standard rooms and 1-2 bedroom suite located either a geothermal wonderland or alpine wilderness. 400m from the water-front. Qualmark Lake Taupo Business Awards. Haast River Safari 3 star rated hotel. Champion of Champions, Tourism 2004. Licenced/ C/-Post Office Centre Haast Licenced/Endorsed 3 Star Hotel Red Barn, Haast Junction South Westland Visitor Activity Ph: +64 3 750 0101 Fax: +64 750 0181 See ad page 32 Huka Jet Ltd Manager Sales and Marketing: Colleen Monachan Huka Jet [email protected] P O Box 563 Taupo www.haastriver.co.nz Wairakei Park Taupo Ph: +64 7 374 8572 Fax: +64 7 374 8573 River boat cruises in fleet of 5 fully enclosed custom Sales Manager: Steve Lafferty built jet boats. One way tours for coach groups to [email protected] suit. Options for self-drive or seat-in-coach Manager: Clark Scott independent travellers. [email protected] Licenced/Endorsed Marketing Assistant: Casey Moses Visitor Activity www.hukajet.co.nz Hells Gate & Wai Ora Spa Enjoy the incredible water level view of the Hallmark Limousines Ltd Tikitere Holdings Ltd spectacular Huka Falls combined with awesome P O Box 16221 Auckland P O Box 7199, Te Ngae Rotorua jetboating and 360 degree spins in a Dx: CX10134 Auckland SH 30, Tikitere Rotorua beautiful environment. Ph: +64 9 629 0940 Fax: +64 9 629 1466 Ph: +64 7 345 4117 Fax: +64 7 345 6481 Licenced/Endorsed Managing Director: Roger Dowe General Manager: Bryan Hughes Visitor Activity Marketing Manager: Nadine Ripley [email protected] Operations Manager: Patrick Tamati Harbourside Seafood Bar and Grill [email protected] P O Box 3624 Auckland www.hellsgaterotorua.co.nz A unique Geothermal, cultural and health & spa 1st Floor, Ferry Building, 99 Quay St Auckland experience, incorporating New Zealand’s most active Ph: +64 9 307 0486 Fax: +64 9 307 0523 geothermal field, geothermal mud baths, pure Director: Tony Adcock sulphurous spas and miri miri (Maori massage Functions Manager: Beth Nacey experiences). Mud therapy treatments also available. [email protected] Licenced/Endorsed Huka Lodge www.harboursiderestaurant.co.nz Visitor Activity P O Box 95 Taupo Restaurant overlooking Auckland’s Waitemata See ad page 33 Huka Falls Road Taupo Harbour. Outdoor dining when possible. New Ph: +64 7 378 5791 Fax: +64 7 378 0427 Zealand best seafood, live crayfish, lamb and beef. Heritage & Character Inns of NZ Lodge Manager: Constant Engels C/- Muritai Manor, 48 Wakapuaka Rd, R D 1 Nelson [email protected] Hawkes Bay Cultural Trust Ph: +64 3 545 1189 Fax: +64 3 545 0740 www.hukalodge.co.nz Hawkes Bay Exhibition Centre Chairperson: Stan Holt Lodge Accommodation. P O Box 248 Napier [email protected] Licenced/5 Star Guest & Hosted www.heritageinns.co.nz 9 Herschell Street Napier See ad page 23 National network of Qualmark graded bed & breakfast Ph: +64 6 835 9241 Fax: +64 835 9249 thus offering the highest standards of hospitality Hurunui Tourism CEO: Roger Mulvay comfort and food in Heritage and Character Inns. P O Box 13 Amberley [email protected] 66 Carters Road Amberley www.hawkesbaymuseum.co.nz Heritage Hotel Group Ph: +64 3 314 8816 Fax: +64 3 314 9181 Hawkes Bay Cultural Trust delivers high quality art, Heritage Hotel Management Ltd Marketing Assistant: Vanessa Nelmes culture and heritage to local, national and international P O Box 3904 Auckland General Manager: Scott Pearson The Heritage Auckland, 35 Hobson St Auckland [email protected] Hawke’s Bay Tourism Dx: CP24037 Auckland www.hurunui.com P O Box 123 Napier Ph: +64 9 302 1277 Regional Tourism Organisation. 2nd Floor, Tourism House, 64 Dickens St Napier Fax: +64 9 303 0152 General Manager Business and Hyatt Regency Auckland Ph: +64 6 834 1918 Fax: +64 6 834 0299 Development: Jeff Shearer P O Box 3938 Auckland General Manager: Hamish Lowry General Manager Sales & Marketing: Cnr Waterloo Quadrant & Princess St Auckland [email protected] Noel Dillon Dx: CX10205 Auckland www.hawkesbay.com [email protected] Ph: +64 9 355 1234 Fax: +64 9 303 2932 Regional Tourism Organisation, Convention Bureau. www.heritagehotels.co.nz General Manager: Uli Hoppe
14 ITOC Tourism Information Guide 2005 ITOC Allied Supplier Members
Director of Sales: Michel Adolphe Invercargill Licensing Trust Kiwifruit Country [email protected] P O Box 208 Invercargill P O Box 541 Te Puke www.auckland.regency.hyatt.co.nz Dx: YX10222 Invercargill Youngs Road Te Puke Hotel. Ph: +64 3 218 7146 Fax: +64 3 214 4418 Ph: +64 7 573 6340 Fax: +64 7 573 6345 Licenced/ Sales and Marketing Manager: Gary Muir CEO: Graeme Crossman Applied For Hotel [email protected] [email protected] Licensing Trust. www.kiwifruitcountry.co.nz Industrial & Commercial Insurance Brokers Tourist complex. Kiwi kart tours through packhouse, ICIB coolstore and horticulture theme park plus magic P O Box 5734 Auckland world, dragon maze, picturesque castle, magic taps, 126 Vincent Street Auckland mini hydroelectric dam. Ph: +64 9 379 5772 Fax: +64 9 309 5457 John Freed Tours Director: Colin Evans John Freed Tours & Coachlines Lake Wanaka Tourism [email protected] P O Box 102 Te Awamutu P O Box 147 Wanaka Insurance Broker. Ph: +64 7 839 5758 Fax: +64 7 839 5758 DOC Centre, Ballantyne Road Lake Wanaka Mobile: 0274 943 633 Ph: +64 3 443 1574 Fax: +64 3 443 9238 Manager: Tess Hellebrekers Owner/Operator: John Freed [email protected] [email protected] www.lakewanaka.co.nz Tour Coach Operator. Distance (kms) for itineraries, Regional Tourism Organisation - promoting Wanaka day tours - special interest and conference transport. both nationally and internationally. See ad page 37 Lakeside Apartments - see Infinity Infinity Accommodation & Management Kawarau Jet Services Accommodation & Management Services Ltd Services Ltd P O Box 459 Queenstown Lakeside Apartments Level 2, 50 Stanley St Queenstown P O Box 390 Wanaka Ph: +64 3 442 6142 Fax: +64 3 441 2239 Infinity Building, 78 Ardmore Street Wanaka Director: Andy Brinsley Ph: +64 3 443 0088 Fax: +64 3 443 0089 Director: Shaun Kelly Business Development Manager: Murray Walker Marketing: Melinee Kong [email protected] [email protected] www.infinitywanaka.com www.kawaraujet.co.nz Langham Hotel, Auckland Investor and contributor to Southern Lakes tourism, Jet boat operation, Lake Wakatipu, P O Box 2771 Auckland current and planned projects include - Kawarau and Shotover Rivers. 83 Symonds Street Auckland apartments, hotels, helicopter service. Licenced/Endorsed Ph: +64 9 379 5132 Fax: +64 9 377 9367 Licenced/5 Star Visitor Activity Director of Sales & Marketing: Chris Destrieux Self Contained & Serviced [email protected] See ad page 23 Kea West Coast Tours www.langhamhotels.com 152 Golf Links Road Greymouth The hotel is handy to the city’s many and varied Ph: +64 3 768 9292 Fax: +64 3 768 0492 attractions. A choice of bars and restaurants, health Owner/Manager: Matthew Lysaght club and pool and attentive service ensure Owner/Manager: Linda Lysaght a true, award winning five star experience. [email protected] Licenced/ www.keatours.co.nz 5 Star Hotel Intercontinental Hotels Group Half day and whole day tours from Greymouth. Daily P O Box 3921 Auckland Larnach Castle departures to Punakaiki, Shantytown, Hokitika, Franz Level 14, 120 Albert Street Auckland P O Box 1350 Dunedin Dx: CX10193 Auckland and Fox Glaciers. Charters and tours undertaken. 118 Camp Road, Otago Peninsula Dunedin Ph: +64 9 367 0202 Fax: +64 9 309 3577 Special interest tour groups - Kea Tours are specialists Ph: +64 3 476 1616 Fax: +64 3 476 1574 Business Development Director: Stacey Hart in scenic, historic and environmental tours of the Manager: Sophie Barker [email protected] West Coast. Director: Margaret Barker www.ichotelsgroup.com [email protected] Intercontinental; Crowne Plaza, Parkroyal and Centra www.larnachcastle.co.nz Hotel and Resorts in Auckland, Rotorua, Wellington, 1997 winner ITOC Operator of the Year. New Christchurch and Queenstown and Te Anau. Zealand’s only castle. Visitors may enjoy Christchurch Parkroyal won the 1989 ITOC Operator group tours, all meals catered for including of the Year Award. Hotel group. Scottish themes. Boutique lodge accommodation. “A garden in the South Sea” featuring Southern Hemisphere plantings. Kings Dolphin Cruises and Tours Licenced/Endorsed Visitor Activity P O Box 269 Paihia & 4 Star Guest & Hosted Maritime Building, Waterfront Paihia Latitude Nelson Interislander Ph: +64 9 402 8288 Fax: +64 9 402 7915 Latitude Nelson Room 234, Wellington Station, Bunny Street General Manager: Gary Crapper P O Box 788 Nelson Wellington Reservation Office Manager: Geoff Bowler Cnr Halifax & Trafalgar St Nelson Ph: +64 4 498 3108 Fax: +64 4 498 2074 Marketing: Gary Crapper Ph: +64 3 546 6228 Fax: +64 3 546 9008 Sales and Marketing Manager: Ross Keating [email protected] CEO: Paul Davis [email protected] www.dolphincruises.co.nz Executive Assistant: Tracy Penney www.interislander.co.nz See ad page 30 [email protected] NGA WAKA-New Zealand’s Ferries. Interislander www.nelsonnz.com provides a convenient, regular link for foot and Kiwi Discovery Regional Tourism Organisation for Nelson/Tasman vehicle pasengers between Wellington, in the North P O Box 53 Queenstown Region. Responsible for marketing, development Island and Picton, in the South Island. Taking your 37 Camp Street Queenstown and visitor information. Hosts of ITOC 2005. vehicle on-board Interislander’s services is easy, Ph: +64 3 442 7340 Fax: +64 3 442 7341 convenient and saves you time - just drive on and Senior Marketing Executive: Jaye Castles Leisure Time Tours Limited drive off! The two conventional ferries, operating all Managing Director: Vance Boyd P O Box 5088 Hamilton year round, take three hours to cross Cook Strait and [email protected] 10 Aztec Place Hamilton The Lynx fast ferry operates during December and www.kiwidiscovery.co.nz Ph: +64 7 847 8258 Fax: +64 7 847 2921 April and takes 135 minutes. For more information Skifield transport, ski and snowboard hire, ski General Manager: Scott Mehrtens visit www.interislander.co.nz or a visitor clothing hire, airport transfers, Milford day excursion. [email protected] information centre or travel agent. Milford and Routeburnindependent track packages, www.keisuretimetours.co.nz Licenced/Provisional track transport and overnight trips to Ben Tour and charter coach operator, local and national Endorsed Visitor Transport Lomond station. tour operator.
ITOC Tourism Information Guide 2005 15 ITOC Allied Supplier Members
Limousine Services Queenstown P O Box 627 Queenstown 5 Vancouver Drive Queenstown Ph: +64 3 442 7377 Fax: +64 3 442 7378 Partner/Manager: Walter Zimmerman [email protected] Millennium, Copthorne and Kingsgate www.guidetours.co.nz Hotels & Resorts Limousine Services offer a line of luxury vehicles. We P O Box 5640, Wellesley Street Auckland quote for sedans to 28 seat luxury vehicles. Our Museum of NZ Te Papa Tongarewa services extend over all the South Island. Level 13, 280 Queen St Auckland P O Box 467 Wellington Dx: CX10036 Auckland Cable Street Wellington Longlands Farm Ph: +64 9 309 4411 Fax: +64 9 377 0764 Ph: +64 4 381 7000 Fax: +64 4 381 7080 Longlands Farm Restaurant International Sales Manager: David Hurst Marketing Manager Tourism: Ross Shearer P O Box 222 Matamata Director of Sales: Chris Kemp [email protected] www.tepapa.govt.nz Burwood Road Matamata [email protected] Attractions section of NZTIA. Ph: +64 7 888 6588 Fax: +64 7 888 5511 www.mckhotels.co.nz See ad page 30 Owner: Kerry Simpson The largest hotel chain in New Zealand. [email protected] National Car Rental www.longlands.co.nz P O Box 1225 Christchurch Offer delicious quality rural cuisine to inbound Dx: WP21405 Christchurch groups passing through the central heartland of Ph: +64 3 366 5574 Fax: +64 3 366 5027 New Zealand and provide a personally escorted Business Development: Terry Wakefield insight into the running of a typical New General Manager: Phillip Barnett Zealand dairy farm. [email protected] Licenced/Endorsed Rental car operation of quality cars. Visitor Activity Licenced/Endorsed Mitchell Corp NZ Ltd Visitor Transport Lonridge Fun Park Mitchell Corp New Zealand P O Box 584 Te Puke P O Box 5341 Christchurch Naturally New Zealand 316 State Highway 33 Paengaroa Naturally New Zealand Holidays (95) Ltd 36 Sir William Pickering Drive Christchurch Ph: +64 7 533 1515 Fax: +64 7 533 1814 P O Box 94, Darfield Canterbury Dx: WP24512 Christchurch Director: Geoff Brown Ph: +64 3 318 7540 Fax: +64 3 318 7590 Ph: +64 3 358 7900 Fax: +64 3 358 5012 Director: Mary Brown Managing Director: Trish Abrahamson Managing Director: Chris Mitchell [email protected] [email protected] www.longridgepark.co.nz CEO: Matt Standing www.nzholidays.co.nz Adventure tourism, including Jetboating, U-Drive Director Sales & Marketing: Todd Basham Tour operator and wholesaler dealing in group and 4WDing, kiwifruit and farm tours, café/360, gift [email protected] FIT passengers. Specialising in active outdoor, wild- shop, team building. www.mainstay.co.nz erness experience, adventure and nature holidays. Most properties QM Licenced New Zealand Apartments Luxmore Resort Hotel See ad page 27 P O Box 167 Te Anau 1 Waterholes Road, Sprinston, RD 4 Christchurch Town Centre Te Anau Ph: +64 3 329 5914 Fax: +64 3 329 5910 Ph: +64 3 249 7256 Fax: +64 3 249 7272 Managing Director: Anton Wilke General Manager Te Anau Hotel: Anne Bastiaans [email protected] www.newzealand-apartments.co.nz General Manager: Duncan Fletcher Sales, marketing, representation and reservations for [email protected] independently owned serviced apartment properties www.luxmorehotel.co.nz in New Zealand targeting domestic and international Licenced/3 Star Hotel visitors. Mackenzie Country Inn Moose Lodge & Golf Resort New Zealand Farm Holidays Ltd P O Box 99, Twizel South Canterbury Moose Lodge P O Box 74, Kumeu Auckland Wairepo Rd, Twizel South Canterbury P O Box 7181 Rotorua 2 Gumdiggers Lane Riverhead Ph: +64 3 435 0869 Fax: +64 3 435 0857 SH 30, R D 4, Lake Rotoiti Rotorua Ph: +64 9 412 9651 Fax: +64 9 412 9649 Managing Director: Chris Black Ph: +64 7 362 7823 Fax: +64 7 362 7677 Managing Director: Stuart King [email protected] Managing Director: Shirley Chan [email protected] Accommodation. www.nzaccomm.co.nz [email protected] Booking Agency - Farmstays, Homestays, Bed & Maui Rentals, Johnstons Coachlines, www.mooselodge.co.nz Breakfasts. Farmstays throughout New Zealand for Great Sights/Leisure Exclusive Lodge and Golf Course. groups and individuals. Farm visits and seminars - see Tourism Holdings Ltd Mountain Air - see Commercial Helicopters Ltd arranged. Homestays and home-hosted dinners. Mcara Design and Advertising New Zealand Lodge Association P O Box 68463, Newton Auckland C/- Pen-y-bryn Lodge, 41 Towey Street Oamaru Ground Floor, 445 Karangahape Rd Auckland Ph: +64 3 434 7939 Fax: +64 3 434 9063 Ph: +64 9 375 4856 Fax: +64 9 375 4859 Chairman: Roy Vannini Managing Director: David McAra Marketing Manager: Garrick Emms Christchurch Manager: Lisa McAra [email protected] [email protected] www.lodgesofnz.co.nz Marketing of selected New Zealand lodge properties. Millbrook Resort Mt Tarawera NZ Ltd Millbrook Resort & Country Club New Zealand Wedding Services P O Box 6003 Rotorua Private Bag Queenstown 502a Wairakei Rd Christchurch Hemo Road Rotorua Malaghans Road, Arrowtown Queenstown Ph: +64 3 359 9133 Fax: +64 3 359 9058 Ph: +64 7 349 3714 Fax: +64 7 349 3704 Dx: ZP95009 Queenstown Director: Kit Johnson Managing Director: Steve Collins Ph: +64 3 441 7000 Fax: +64 3 441 7025 [email protected] Sales and Marketing Manager: Koichi Seki Director: Judy Collins www.nzweddingservices.co.nz [email protected] [email protected] Wedding and Honeymoon co-ordinator www.mt-tarawera.co.nz www.millbrook.co.nz NZ Educational Tours (NZET) Tramping tours and guided tours. 4WD adventures. Luxury resort situated in the P O Box 872 Whakatane Licenced/Endorsed spectacular Southern Lakes region. 105 The Strand Whakatane Licenced/Golf Course ONLY - Visitor Activity Ph: +64 7 308 0611 Fax: +64 7 308 0611 Endorsed Visitor Activity See ad page 29 Director: Lesley Immink
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[email protected] New Zealand Tour Manager: Paul Wareing www.nzet.co.nz Managing Director: Tony Baas Specialists in education groups, sports and special [email protected] interest tours. New tour guide training school and 140 coaches and buses New Zealand-wide with chocolate fern souvenir company. branches/depots in Christchurch, Invercargill, Dunedin, Auckland, Queenstown and Riverton. Involved in tours and charters, city suburban runs, contract route services and school bus (MOE) runs. Over The Top - The Helicopter Co P O Box 2094 Queenstown Peppers Retreats and Resorts The Blue Hanger, Tex Smith Lane Queenstown Peppers Hotel du Vin Ph: +64 3 442 2233 Fax: +64 3 442 3299 P O Box 11724 Ellerslie CEO/Chief Pilot: Louisa (Choppy) Patterson Ph: +64 021 608 611 Fax: +64 9 579 3511 Sales & Marketing: Michelle Dobson Business Development Manager NZ: Sara Collier NZ Maori Arts and Crafts Institute [email protected] [email protected] P O Box 334 Rotorua www.flynz.co.nz www.hotelduvin.co.nz Whakarewarewa Thermal Reserve Rotorua We specialise in exclusive and customised helicopter Peppers offers a collection of indulgent escapes Dx: JX10510 Rotorua tours of Milford sounds, glacier landings, throughout New Zealand and regional Australia. Ph: +64 7 348 9047 Fax: +64 7 348 9045 Queenstown scenic, fly-fishing, champagne The group includes vineyard retreats, lakeside lodges, CEO: Andrew Te Whaiti luncheons. luxury outback cattle stations, rainforest lodges, [email protected] Licenced/Endorsed mountain resorts, golfing getaways, country estates Marketing Manager: Glen Ormsby Visitor Activity and exotic tropical islands. All are in interesting Maori arts and crafts and geothermal locations within easy reach of a major city. reserve. Pacific Park Hotel Polynesian Spa Ltd Licenced/Endorsed P O Box 391 Dunedin P O Box 40 Rotorua Visitor Activity Ph: +64 3 477 3374 Fax: +64 3 479 2743 Hinemoa St Rotorua See ad page 35 General Manager: Clarke Walker [email protected] Ph: +64 7 348 1328 Fax: +64 7 348 9486 Oakridge Pool & Spa Resort Set in native bush overlooking the city and harbour, Managing Director: Martin Lobb P O Box 546 Wanaka Pacific Park offers 31/2 star accommodation only 5 [email protected] Cnr Cardrona Valley & Studholme Roads Wanaka minutes from the city centre. www.polynesianspa.co.nz Ph: +64 3 443 7707 Fax: +64 3 443 7750 1999 Winner of the ITOC Operator of the Year Manager: Patrick Waser Pacific Tourways Ltd Award. New Zealand’s leading international hot [email protected] P O Box 14037 Christchurch mineral springs spa. A complex of 35 mineral pools www.oakridge.co.nz 502A Wairakei Rd Christchurch and a deluxe spa offering a comprehensive Accommodation, function centre, restaurant and bar, Ph: +64 3 359 9133 Fax: +64 3 359 9058 range of massage and skin-care. pool complex. Managing Director: Kit Johnson Licenced/Endorsed [email protected] Visitor Activity Oceania Coachlines Ltd Nationwide coach operator - FIT sightseeing, Poutama Trust P O Box 31013, Milford Auckland independent holiday coach tours. P O Box 10416, The Terrace Wellington 69A Kowhai Road, Mairangi Bay Auckland Licenced/Endorsed Level 2, 114 The Terrace Wellington Ph: +64 9 476 6901 Fax: +64 9 476 6902 Visitor Transport Ph: +64 4 473 2652 Fax: +64 4 495 1136 Managing Director: Tim O’Rourke Pacific Travel Ltd CEO: Richard Jones [email protected] P O Box 14037 Christchurch [email protected] www.oclnz.com 502A Wairakei Rd Christchurch www.poutama.co.nz Tour coach operator. Ph: +64 3 359 9133 Fax: +64 3 359 9058 Maori business development - emphasis on Maori Licenced/Endorsed Director: Kit Johnson tourism. Visitor Transport [email protected] Prawn Farm Off Road NZ www.scenicpacific.co.nz P O Box 1475 Taupo 193 Amoore Road, R D 2 Rotorua Sightseeing and independent holiday operator using Huka Falls Road Taupo Ph: +64 7 332 5748 Fax: +64 7 332 5510 Newmans scheduled services. Ph: +64 7 374 8303 Fax: +64 7 374 8063 Marketing Manager: Guy Irwin Pakiri Beach Horse Rides Managing Director: Richard Klein [email protected] Rahuikiri Rd, Pakiri Beach, R D 2 Wellsford Director: Terry Toomey www.offroadnz.co.nz Ph: +64 9 422 6275 Fax: +64 9 422 6277 [email protected] Off road vehicle based adventures. Team Owner/Manager: Sharley Haddon Prawn farming operation, with on site restaurant, building activities and unique catering [email protected] hatchery and farm tours. Huka Jet and Riverboat Trips venue. www.horseride-nz.co.nz available from site. Licenced/Endorsed Horse trekking and rural accommodation. Visitor Activity Licenced/Endorsed Qantas Airways Ltd Visitor Activity P O Box 59 Auckland Orakei Korako Geyserland Resort Level 6, Qantas House, 191 Queen Street Auckland Private Bag 3019 Rotorua Paradise Valley Springs Ltd Dx: CX10012 Auckland 494 Orakei Korako Road Reporoa P O Box 8024 Rotorua Ph: +64 9 357 8700 Fax: +64 9 302 0480 Ph: +64 7 378 3131 Fax: +64 7 378 0371 467 Paradise Valley Road Rotorua Inbound Sales Manager NZ: Ruth McIntyre Marketing Manager: Marinus Koppe Ph: +64 7 348 9667 Fax: +64 7 349 3359 Regional General Manager NZ and Pacific: Allan Director: Philippa Gibson Owner: John Hamlett Williams [email protected] Owner: Stuart Hamlett [email protected] www.orakeikorako.co.nz [email protected] www.qantas.co.nz Geothermal tourist attraction with www.paradisev.co.nz ITOC operator of the year winner 2004. accommodation, café and souvenir shop. 1996 Winner of the ITOC Operator of the Year Licenced/Endorsed Award. Superbly presented but natural Wildlife Visitor Activity Sanctuary, featuring NZ’s wild trout,wild animals and birdlife. Set amongst native bush, ferns, many Outrigger Hotels & Resorts sparkling pools and freshwater springs, Outrigger Hotels & Resorts featuring a beautiful wetland for NZ’s P O Box 14106 Christchurch Airport water birds. Clearwater Avenue, Harewood Christchurch Licenced/Endorsed QE II Army Memorial Museum Ph: +64 3 360 1004 Fax: +64 3 360 1001 Visitor Activity Army Museum Waiouru Director of Sales New Zealand: Robbi Shearer P O Box 45 Waiouru [email protected] Passenger Transport State Highway 1 Waiouru Hotel accommodation and suites. Christchurch and P O Box 16181, Hornby Christchurch Ph: +64 6 387 6911 Fax: +64 6 387 6319 Queenstown. (Outrigger at Clearwater Resort 81 Buchanans Road, Hornby Christchurch Manager: Nicola Foulds Christchurch, Outrigger at the Beacon, Queenstown). Ph: +64 3 342 3607 Fax: +64 3 342 3608 [email protected]
ITOC Tourism Information Guide 2005 17 ITOC Allied Supplier Members
Army Museum housing “Tears on Greenstone - Cnr George Bolt and Tom Pearce Drives Auckland Managing Director: Moana Moore Roimata Pounamu” National Memorial – cafe, Airport [email protected] souvenir shop. Ph: 9 256 7485 Fax: +64 9 256 7450 www.worldofmaori.co.nz Licenced/Endorsed Corporate Sales Co-ordinator: Monica Fay Enjoy a traditional Maori cultural performance and Visitor Activity Contact: Lisa Linn hangi feast experience at our family marae, Rakeiao. See ad page 28 [email protected] See ad page 34 www.regency.co.nz Queenstown Maori Concert & Feast Tax and duty free stores with locations at 25 Rotorua 5 Star Attractions P O Box 66 Queenstown Victoria Street West, Auckland City, Auckland P O Box 9001, Springfield Rotorua 1 Memorial St Queenstown International Airport, 736 Colombo Street, Ph: +64 7 349 0388 Fax: +64 7 349 0378 Ph: +64 3 442 8878 Fax: +64 3 442 7063 Christchurch City. Duty Free hotline 0800 502 700 Sales and Administration Manager: Graham Winter Director: Norm Ruru North Island, 0800 509 700 South Island. [email protected] [email protected] Restaurant serving traditional Maori buffet dinner, Rings Scenic Tours Ltd Administration and sales of combined package followed by an enchanting Maori concert. Hobbiton Movie Set and Farm Tours products - e.g. Agrodome, Paradise Valley Springs, P O Box 366 Matamata New Zealand Maori Arts and Crafts Institute, Queenstown Rafting 45 Broadway Matamata Polynesian Spa and Skyline Skyrides. P O Box 53 Queenstown Ph: +64 7 888 9913 Fax: +64 7 888 7498 Routeburn Walk Ltd 35 Shotover St Queenstown Marketing Manager: Henry Horne Ph: +64 3 442 9792 Fax: +64 3 442 4609 [email protected] P O Box 568 Queenstown Senior Marketing Executive: Jaye Castles www.hobbiontours.com Level 1”The Station”, Managing Director: Vance Boyd Escape to the tranquil lush rolling hills of the Cnr Shotover & Camp Streets Queenstown [email protected] Hobbiton movie set and farm where guided tours Ph: +64 3 442 8200 Fax: +64 3 442 6072 www.nzcom.co.nz/Queenstown of the original movie set from “The Lord of the General Manager: Bill Davidson New Zealand’s largest white water rafting specialists Rings” are available. FIT tours daily, exclusive [email protected] operating on the Shotover and Kawarau Rivers in guides for group bookings (tours available at a 1992 winner of the ITOC Operator of the Year Queenstown and multi day rafting on the West time to suit you), catering and Award. Trekking - Operators of Routeburn Guided Coast. Landsborough River Combos offer options conference/function Walk and Greenstone Guided Walk. that includes, jetboating, helicopter flights, facilities also available. rafting and bungy jumping. Licenced/Endorsed Rural Tourism Holdings Licenced/Endorsed Visitor Activity P O Box 228 Cambridge Visitor Activity C/o Cambridge Raceway, Taylor St Cambridge Ritchies Transport Holdings Ltd Ph: +64 7 827 8055 Fax: +64 7 827 7154 Rainbow Essentially New Zealand P O Box 95085 Auckland Rainbow Springs Ltd CEO: Peter Muir 619 Swanson Rd, Swanson Auckland [email protected] P O Box 25 Rotorua Dx: CX10286 Auckland www.ruraltourism.co.nz Fairy Springs Rd Rotorua Ph: +64 9 833 6053 New Zealand-wide farmstay operation, FIT, coach Dx: JX10509 Rotorua Fax: +64 9 833 6511 groups. Farm visits and activities, BBQ lunches, Ph: +64 7 347 9301 Fax: +64 7 346 0641 Manager: John Ritchie General Manager: Mark Wypych [email protected] homehosted dinners, garden visits. Sales and Marketing Manager: Gillian McDonald Tour coaches route services. [email protected] www.rainbownz.co.nz River Valley Ventures Ltd 1983 winner of the ITOC Operator of the Year R D 2 Taihape Award. Incorporating Rainbow Springs & Ph: +64 6 388 1444 Fax: +64 6 388 1859 Rainbow Farm show. Both attractions reflect the Managing Director: Brian Megaw essence of real New Zealand. Rainbow Springs [email protected] lush canopy envelopes visitors with major www.rivervalley.co.nz indigenous flora with fern fringed pools teaming Accommodation (Riverside Lodge), rafting, horse Rydges Hotels and Resorts with impressive brown and brook trout. The trekking. River Valley is best described as an P O Box 1318 Christchurch nocturnal Kiwi house is a favourite and the outdoor lodge with a range of Cnr Worcester St & Oxford Tce Christchurch complex is renowed for its Kiwi recovery adventure activities in a beautiful Ph: +64 3 379 4700 Fax: +64 3 379 5357 programme. Rainbow Farm, the great New location Area General Manager NZ: Steve Kirkpatrick Zealand farm show, is a pacy and highly Licenced/Endorsed National Sales Co-ordinator: Anna Robertson entertaining show with skilled presenters Visitor Activity [email protected] demonstrating all that is unique about New Zealand www.rydges.com faming lifestyle. On-site souvenir shops, afford Roselands Restaurant Ltd International chain of hotels with properties P O Box 3 Waitomo Caves visitors the opportunity to purchase a special situated in Auckland, Hamilton, Rotorua, Ph: +64 7 878 7611 Fax: +64 7 878 7610 souvenir of their choice, are abundant Palmerston North, Christchurch and Manager: Lindsay Wyeth at the on-site restaurant and café. Queenstown. Licenced/Endorsed [email protected] Visitor Activity Restaurant with retail shop specialising in lunch trade at Waitomo for the Japanese Rainbow Springs Ltd - see Rainbow market. Essentially NZ Licenced/Endorsed Visitor Activity Rainbows’ End (1991) Ltd Private Bag 76924, Manukau Auckland Ross Melville PKF Cnr Great South & Wiri Station Roads, Manukau P O Box 881 Auckland City Auckland Level 5, 50 Anzac Ave Auckland Sail NZ Ph: +64 9 262 2030 Fax: +64 9 262 1958 Ph: +64 9 373 0100 Fax: +64 9 309 3247 P O Box 106267 Auckland General Manager: Evan Wheeler Partner: Jugdis Parbhu Viaduct Harbour Auckland Operations Manager: Chris Deere [email protected] Ph: +64 9 359 5987 Fax: +64 9 358 3197 Sales and Marketing Manager: Lionel Clarke Chartered Accountants. Managing Director: William Goodfellow [email protected] Bay of Islands Manager: Meredith Graham www.rainbowsend.co.nz [email protected] Family theme park, events venue for private www.sailnz.co.nz functions, team building, meeting rooms and Sail NZ is New Zealand’s largest commercial sailing conference room now available with or operators - NZL40, NZL41, On the without catering. Rotoiti Tours Ltd Edge, Lion New Zealand and a Licenced/Endorsed world class sailing school. Visitor Activity World of Maori P O Box 862 Rotorua Licenced/Endorsed Regency Duty Free Ltd Curtis Road, Rotoiti, Rotorua Visitor Activity Private Bag 92193 Auckland Mail Centre Ph: +64 7 348 8969 Fax: +64 7 348 8986 See ad page 28
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Shotover Jet 360 degree spin. Shotover Jet, the world’s most exciting Jet Boat ride and the only company permitted to operate in the spectacular Shotover River Canyons. Winner of the Adventure Activities and also NZ Activities and Attractions section of the 2004 NZ Tourism Awards. Scenic Circle Hotels Ltd Licenced/Endorsed P O Box 7640, Wellesley St Auckland Visitor Activity Stocklink Distribution Ltd Suit 182, 380 Queen Street Auckland 7 Vestey Drive, Mt Wellington Auckland Singapore Airlines Ltd CP25501 Auckland Dx: EX10908 Auckland Ph: +64 9 377 5767 Fax: +64 9 377 5967 P O Box 4290 Auckland Ph: +64 9 259 0820 Fax: +64 9 259 0821 Director of Sales and Marketing: Steve Shearer 11th Floor, West Plaza Building, Travel Department Manager: Grant Anderton [email protected] Cnr Fanshaw & Albert Sts Auckland [email protected] www.scenic-circle.co.nz Dx: CP18502 Auckland Distribution of marketing products (brochures) to With hotels spread across the length and breadth Ph: +64 9 379 3209 Fax: +64 9 379 3043 the New Zealand travel industry. of New Zealand your choice of a Scenic Circle Manager North Island: Murray Wild See ad page 36 Hotel location offering excellent mid-range [email protected] Stonehurst Accommodation accommodation is extensive. Check out www.singaporeair.com.sg 241 Gloucester Street Christchurch www.scenic-circle.co.nz. International air transportation. See ad page 26 Ph: +64 3 379 4620 Fax: +64 3 379 4647 Sir George Seymour College General Manager: Diane Kirkwood Scenic Coachlines Ltd The Sir George Seymour National College of [email protected] P O Box 13446 Auckland Tourism & Travel www.stonehurst.co.nz 23 Mahunga Drive, Mangere Bridge, Auckland P O Box 105693 Auckland Multiple New Zealand Tourism Award Ph: +64 9 636 9000 Fax: +64 9 634 0222 Ground Floor 18 St Martins Lane Auckland Winner plus 2004 Distinction. Director: Ben Harding Dx: CX 10187 Offering superior motels and [email protected] Ph: +64 9 303 5686 Fax: +64 9 309 2067 apartments, backpackers share and www.scenictours.co.nz General Manager: Lyndon Leabourn private rooms plus powered Tour Coach Operator. [email protected] campervan sites, in a quiet garden New Zealand’s largest provider in tourism and travel setting just two blocks from the Serenada Country Lodge education and training. Campuses in Auckland, city centre. Licenced/ Foothills Rd, Okuku, R D 4, Rangiora Hamilton, Wellington, Christchurch and Dunedin. 4 Star Plus Backpacker, Ph: +64 3 313 2263 Fax: +64 3 313 2264 Training people for the industry: tour guides, tourist 3 Star Plus Self Contained Owner/Manager: Judith Howman attractions, hotels, visitor centres and airline. [email protected] www.serenadafarmstay.co.nz Country Lodge accommodation, bar and restaurant, 9-hole golf course, horse treks, harness racing, hunting, fishing, tours, swimming pool and spa pool. Licenced/4 Star Plus Guest & Hosted Tamaki Tours Ltd SKYCITY Auckland Ltd Tamaki Maori Village and Realm of Tane Shipfield Hotels P O Box 90643 Auckland P O Box 1492 Rotorua Chateau On The Park & Chateau Blanc Federal House, 86 Federal Street Auckland 1220 Hinemaru Street Rotorua P O Box 8161, Riccarton Christchurch Ph: +64 9 363 6000 Fax: +64 9 363 6010 Dx: JS091104 Rotorua Ph: +64 3 348 8999 Fax: +64 3 349 3339 General Manager Sales: Kerry Rice Ph: +64 7 346 2823 Fax: +64 7 347 2913 National Sales and Marketing Manager: Jan Stuart [email protected] Managing Director: Mike Tamaki [email protected] www.skycity.co.nz Chief Executive: Oscar Nathan www.shipfields.co.nz SKYCITY Auckland incorporates a 5 Star SKYCITY Marketing Manager: Kiri Atkinson-Crean Owning/Management hotel company. Grand Hotel (opens 6 April 2005), a 4+ Star [email protected] SKYCITY Hotel, 11 restaurants and bars, three Shotover Jet Ltd www.discover.maori.nz casinos, SKYCITY Theatre (seats 700), P O Box 660 Queenstown Tamaki Maori Village is New Zealand’s most award Sky Tower, and live entertainment daily. Arthurs Point Queenstown winning Maori Cultural experience. Realm of Tane Licenced/4 Star Plus Dx: ZX10303 Queenstown is a dramatic blend of guided tour, character See ad page 24 Ph: +64 3 442 7087 Fax: +64 3 442 6708 theatre and story-telling. Licenced/Endorsed CEO: Adrian Januszkiewicz Skyline Enterprises Ltd Visitor Activity [email protected] P O Box 17 Queenstown See ad page 34 www.shotoverjet.co.nz The Mall Queenstown Represents some of New Zealand’s leading activities Ph: +64 3 442 7540 Fax: +64 3 442 7544 and attractions with product in all main visitor Managing Director: Ken Matthews destinations. Group comprises of Rainbow Springs, [email protected] Huka Jet, Shotover Jet Queenstown, Dart River Winner of ITOC Operator of the Year Award 1996. Jetboat Safaris, Dart River, Fun Yaks and Goldfields. Accommodation, restaurant, gondola, retailing, luge. Winner of ITOC Operator of the year award in 1995. Stamford Plaza Auckland Taupo Tourism Holdings Ltd Shotover Jet Queenstown Private Bag 92125 Auckland P O Box 919 Taupo Shotover Jet Lower Albert Street Auckland 14 Ruapehu Street Taupo P O Box 189 Queenstown Ph: +64 9 309 8888 Fax: +64 9 379 6445 Ph: +64 7 376 7979 Fax: +64 7 376 7975 Shotover Jet Beach, Arthurs Point, Queenstown General Manager: Peter Gee Finance Manager: Jacki Hanning Ph: +64 3 442 8570 Fax: +64 3 442 7467 Director of Sales: Royce Lock [email protected] Sales Manager: Tane Evans Attractions and activites - Taupo bungy, Mokai Marketing Manager: Dzin Wilson [email protected] 5 Star CBD international hotel - award winning gravity canyon. [email protected] See ad page 32 www.shotoverjet.co.nz Brasserie, Polo Bar & Lobby Lounge, Yanrepe Winner of ITOC Operator of the Year Award 1995. Champagne Bar, Winston’s Cigar Lounge and Airake Te Papa - see Museum of NZ Te Papa Sushi Bar. Voted Top 10 Hotels in Asia Pacific by From the moment the accelerator hits the floor Tongarewa your adrenaline hits the roof as you speed through Conde Naste Traveller magazine. Hosted President the towering, rocky canyons of the famous Clinton and US Secretary of State APEC The Brentwood Hotel Shotover River. Your driver skilfully whips the boat 1999. Brentwood Hotel past rocky outcrops and skims around crags and Licenced/ P O Box 14045 Wellington boulders and you experience the ‘trademark’ 5 Star Hotel 16-20 Kemp Street, Kilbirnie Wellington
ITOC Tourism Information Guide 2005 19 ITOC Allied Supplier Members
Ph: +64 4 387 2189 Fax: +64 4 387 2787 Manager: Chris Lamers General Manager: Bryan Laws [email protected] [email protected] www.totallywellington.co.nz www.brentwoodhotel.co.nz Regional Tourism Organisation - a division of 119 accommodation rooms. Extensive Partnership Wellington Trust Inc. conferencing facilities. Located near Airport. 3 star. Licenced/ The Pride of Auckland Company Ltd 3 Star Hotel Pride of Auckland The Club at Terrace Downs Ltd P O Box 106026 Auckland City Terrace Downs High Country Resort Inner Concourse of NZ National Maritime Museum, Cnr Quay and Hobson Sts, Downtown Auckland Coleridge Road, R D 2 Darfield Tourism Auckland Ph: +64 9 373 4557 Fax: +64 9 377 0459 Ph +64 3 317 9306 Fax: +64 3 318 6942 P O Box 5561, Wellesley Street Auckland CEO: Brent Pasley Marketing Manager: Holly Pearson Level 1, Tourism Auckland Centre, Viaduct Harbour, Accounts: Jan Bosson General Manager: Russell Brockie Cnr Quay and Hobson Streets Auckland [email protected] [email protected] Ph: +64 9 979 7070 Fax: +64 9 979 7080 www.prideofauckland.com www.terracedowns.co.nz CEO: Graeme Osborne Sailing and dining experiences, specialising in GIT, New Zealand’s only High Country Resort featuring Marketing Manager International: Jacqui Lloyd groups, series tours, incentives and FIT. Located on an 18 hole championship golf course, deluxe [email protected] Auckland Harbour and the Hauraki Gulf. www.aucklandnz.com accommodation in 35 villas and luxury homes, Licenced/Endorsed meeting space, restaurant and bar. Regional Tourism Organisation and visitor information Visitor Activity centre. The Farmhouse Rotorua Ltd See ad page 29 See ad page 62 R D 2 Central Rd Rotorua Tourism Bay of Plenty Inc Ph: +64 7 332 3771 Fax: +64 7 332 3334 P O Box 13325 Tauranga Lynne Coutts 2nd Floor, 12 Hamilton Street Tauranga Owner/Operator: Bob Wang Ph: +64 7 577 6234 Fax: +64 7 577 6235 [email protected] CEO: Jim Little Horse trekking, farm stay (from 1 to 50 pax), farm [email protected] tours on 700 acre beef and sheep farm. www.bayofplentynz.com Regional Tourism Organisation for the Bay of Plenty The George, Christchurch The Spencer On Byron Hotel region P O Box 13063, Armagh Street Christchurch P O Box 331148, Takapuna Auckland 50 Park Terrace Christchurch 9-17 Byron Avenue, Takapuna Auckland Tourism Central Otago Ph: +64 3 379 4560 Fax: +64 3 366 6747 Ph: +64 9 916 6111 Fax: +64 9 916 6110 P O Box 353 Alexandra General Manager: Adam Riley General Manager: Greg Remmington 1 Dunorling Street Alexandra [email protected] Sales and Marketing Manager: Terry Holt Ph: +64 3 448 6979 Fax: +64 3 448 0606 www.thegeorge.com [email protected] Mobile: 274 370 630 Manager: Anne Pullar 5 star luxury boutique hotel in the centre of www.castleresorts.com [email protected] Christchurch. Seven conference rooms available and Located just a few minutes walk to Takapuna Beach, www.centralotagonz.com two award winning restaurants. shops, restaurants and transport. Offering 249 Marketing of Central Otago as a Regional Tourism studio, one and two bedroom apartments, Organisation. complimentary parking, swimming and spa pool, restaurant, bar, tennis court and Tourism Coromandel conference facilities. P O Box 592 Thames Licenced/ 516 Pollen Street Thames 4 Star Plus Hotel Ph: +64 7 868 5985 Fax: +64 7 868 5986 CEO: Jim Archibald Timbertop Farm Market Development Manager: Liz Turnbull Timbertop Farm [email protected] The Kauri Museum R D 4 Lumsden www.thecoromandel.com Church Road, Matakohe Northland Timbertop Road Lumsden Management and promotion of tourism within the Ph: +64 9 431 7417 Fax: +64 9 431 6969 Ph: +64 3 248 7065 Fax: +64 3 248 7065 region encompassing Coromandel Peninsula and Administration Manager: Margaret Brosnahan Partner: Bruce Paterson Hauraki Plains (peripheral issues entailed). Albert Lovell [email protected] [email protected] A typical New Zealand family farm. We provide a talk Tourism Dunedin Museum displays specialising in Kauri theme. on deer and sheep, morning/afternoon tea for P O Box 1446 Dunedin Licenced/Endorsed groups, by arrangement. Also lunches to suit any 2nd Floor, Old National Bank Building, Visitor Activity budget. 193 Princess Street Dunedin See ad page 30 YP80110 Dunedin Totally Tourism Ltd Ph: +64 3 471 8043 Fax: +64 3 471 8021 Totally Tourism NZ Manager: Jan Hindson P O Box 37 Queenstown [email protected] The Station, Cnr Camp & Shotover Sts Queenstown Marketing of Dunedin, Coastal Otago region. Ph: +64 3 442 6033 Fax: +64 3 442 5201 Managing Director: Mark Quickfall [email protected] www.totallytourism.co.nz Quality New Zealand sightseeing and adventure The NZ School of Travel and Tourism activities; The Helicopter Line, Milford Sound Scenic P O Box 7561 Auckland Flights & Tours, Challenge Rafting, Queenstown Level 3, 246 Queen Street Auckland Combos, Kiwi Magic Movie and Harris Mountains Heli-ski. Ph: +64 9 377 4336 Fax: +64 9 377 4338 Tourism Holdings Ltd Director: Murray Watson Licenced/Provisional Endorsed Visitor Activity P O Box 4293 Auckland Christchurch Campus: Leonie Ashford Level 9, 68 Shortland Street Auckland [email protected] Totally Wellington Ph: +64 9 309 1974 Fax: +64 9 309 9269 www.nzstt.com P O Box 10017 Wellington Group General Manager Commercial: Sean Murray Education facility offering courses on travel, tourism Level 28, Grand Plimmer Tower, Gilmer Terrace [email protected] and business. Wellington www.thlonline.com See ad page 36 Ph: +64 4 916 1205 Fax: +64 4 916 1214 Experiences: Johnston’s Coachlines, Great Sights,
20 ITOC Tourism Information Guide 2005 ITOC Allied Supplier Members
Airbus, Ski Shuttle, Tourist Transport Fiji, Kelly Tranz Scenic Memorial Drive, City Lakefront, Rotorua Tarlton’s Antarctic Encounter and Underwater P O Box 1824 Wellington Ph: +64 7 348 9984 Fax: +64 7 348 4069 World, Waitomo Glowworm Caves, The Legendary Wellington Railway Station, Bunny Street Wellington Managing Director: Phill Barclay Black Water Rafting Co, Ruakuri, Milford Sound Ph: +64 3 339 3915 Fax: +64 3 339 3837 Director/Office Manager: Dorien Vroom Red Boat Cruises, Discover New Zealand, Horizon Inbound Sales Manager: Rob Naughton [email protected] Holidays, Newmans Holidays, Mount Cook Line, [email protected] www.volcanicair.co.nz Ski Express. Rentals: Maui, Britz and Backpacker www.tranzscenic.co.nz Scenic flights by helicopters and Campervan and Car Rentals, Skiwi, CI Munro, Tranz Scenic is New Zealand’s only long distance pas- floatplanes. Maui Direct. Backpacker Transportation: Kiwi senger rail service.This operation provides rail pas- Licenced/Endorsed Visitor Activity Experience, Oz Experience, Feejee Experience. senger transport for tourists and domestic travellers. See ad page 2 Waimangu Volcanic Valley Ltd Traveltech Publishing P O Box 6141 Rotorua P O Box 13717 Christchurch Waimangu Road, R D 3 Rotorua 443 Tuam Street, Linwood Christchurch Ph: +64 7 366 6137 Fax: +64 7 366 6607 Ph: +64 3 381 1380 Fax: +64 3 381 1387 CEO: Harvey James Director: Kevin Elliott [email protected] General Manager: Andrea Rickerby www.waimangu.com [email protected] Volcanic and geothermal visitor attraction. www.destinations-nz.com Licenced/Endorsed Tourism Rotorua Traveltech is a publishing company that provides New Visitor Activity Zealand supplier information to travel agents and Private Bag 3007 Rotorua wholesalers. Traveltech is the definitive New Zealand Waipuna Hotel and Conference Centre 1106 Araw St Rotorua tourism industry suppliers guide. P O Box 14164, Panmure Auckland Ph: +64 7 348 4133 Fax: +64 7 349 4133 58 Waipuna Road, Mt Wellington Auckland General Manager: Don Gunn Treetops Lodge Ph: +64 9 526 3000 Fax: +64 9 527 1937 Marketing Manager International: Mike Gibbons 351 Kearoa Road, R D 1, Horohoro Rotorua General Manager: David Comery [email protected] Ph: +64 7 333 2066 Fax: +64 7 333 2065 [email protected] www.rotoruaNZ.com Owner: John Sax www.waipunahotel.co.nz RTO incorporating Tourism Rotorua Marketing, Travel [email protected] Hotel and Conference Centre. and Information Office and Rotorua Convention www.treetops.co.nz Licenced/ Centre. Luxury lodge offering first class 3 Star Plus Hotel See ad page 63 accommodation. Lodge suites or villas. 1000 hectare property, 70km of walking WCW and Associates Tourism Services tracks, fishing available, conference, Haka Pa - Waterfall Park P O Box 123 Napier wedding and small/large function facilities. P O Box 1155 Queenstown 2nd Floor, Tourism House, 64 Dickens St Napier 5 star guested and hosted 345 Lake Hayes Road, Arrowtown Queenstown Ph: +64 6 834 1919 Fax: +64 6 834 0299 Qualmark Exclusive rated Ph: +64 3 442 1534 Fax: +64 3 442 0534 Manager: Neil Fergus Sales Manager: John Wainui Promotions & Marketing Manager: Jenny Roberston Troutline of NZ Ltd Director: Wayne Wainui [email protected] P O Box 1704 Taupo [email protected] Operator of a variety of attractions ranging from 83 Rifle Range Road Taupo www.maoriculture.net.nz accommodation, restaurants, bars, conference centre, Ph: +64 7 378 0895 Fax: +64 7 378 0849 Maori village - Kapa haka Show, restaurant, souvenir Marineland, National Aquarium, Napier i-site visitor Director: Kenneth Page retail. centre. Marketing Manager: John Jones [email protected] West Coast Historical & Mechanical Society Tourism Transport Ltd www.troutlinenz.com Inc Custom Transfers & Tours, Super Shuttle NZ Charter fishing, cruising, overnight Shantytown P O Box 10130, Dominion Road Auckland – 45’ launch Lake Taupo. Rutherglen Rd, Paroa Greymouth Level 1, 8 Lion Place, Newmarket Auckland Licenced/Endorsed Ph: +64 3 762 6634 Fax: +64 3 762 6649 Ph: +64 9 306 3960 Fax: +64 9 306 3959 Visitor Activity General Manager: Ian Johnson Managing Director: Peter King Venture Southland [email protected] Marketing Director: Graeme Dobson www.shantytown.co.nz P O Box 1306 Invercargill [email protected] Tourist attraction, historic village, museum, steam 143 Spey Street Invercargill www.supershuttlenz.co.nz train rides, gold panning, weddings, Ph: +64 3 211 1429 Fax: +64 3 211 1401 Airport transfers, New Zealand wide, 24 hours/7 days, functions and conferences. Manager: Julie Paterson special events, group charters, sightseeing, tours. Licenced/Endorsed [email protected] Visitor Activity Tourism Waikato www.venturesouthland.co.nz P O Box 970 Hamilton Regional Tourism Organisation covering Southland. West Plaza Hotel/The Bay Plaza Hotel 1st Floor, Hamilton City Council Building, Garden P O Box 11648 Wellington Vision Limousines Ltd Place Hamilton 110-116 Wakefield Street Wellington P O Box 21320, Henderson Auckland Ph: +64 7 839 3360 Fax: +64 7 839 0794 Dx: SS53110 Wellington 31 Humphrey Kemp Ave, Henderson Auckland CEO: John Rasmussen Ph: +64 4 474 3551 Fax: +64 4 473 1454 Ph: +64 9 836 4599 Fax: +64 9 836 1613 [email protected] Sales and Marketing Co-ordinator: Toni Collines Director: Penny Adshead www.waikatonz.co.nz General Manager: Shane Evans [email protected] Regional Tourism Organisation marketing and [email protected] Tourism transport: limousines, luxury vans, small promoting the Waikato region. www.westplaza.co.nz coaches, sightseeing, touring and airport transfers. Tourism West Coast Hospitality. First Floor, 112 Mackay Street Greymouth Volcanic Activity Centre Licenced/ Ph: +64 3 768 6633 Fax: +64 3 768 7680 P O Box 1652 Taupo 3 Star Hotel CEO: Greg Howe Karetoto Rd, Wairakei Tourist Park Taupo Marketing Executive: Nicky Donovan Ph: +64 7 374 8375 Fax: +64 7 374 8370 [email protected] Director: Liz Wallace www.west-coast.co.nz [email protected] Regional Tourism Organisation. www.colcanoes.co.nz Interactive centre about the Taupo Volcanic Zone Tourplan Pacific Ltd (TVZ). Includes an introductory tour. Earthquake P O Box 8837 Christchurch simulator, topographic map of TVZ, tectonic plate Level 1, 128 Riccarton Road Christchurch puzzle, “live” geyser, seismographic machine, tornado Ph: +64 3 366 9669 Fax: +64 3 379 1091 and earthquake reports, volcanic shop. DVD films are Whale Watch Kaikoura Ltd Training Manager: Geoff Beaver shown as part of the visitor package. P O Box 89 Kaikoura [email protected] The Whaleway Station Kaikoura Software suppliers to the inbound and outbound Volcanic Air Safaris Ph: +64 3 319 7727 Fax: +64 3 319 5160 wholesale tourism industry. P O Box 640 Rotorua Reservations: +64 3 319 6767
ITOC Tourism Information Guide 2005 21 ITOC Allied Supplier Members
CEO: Wally Stone [email protected] www.whalewatch.co.nz Principal activities: To take visitors by boat to view whales, marine life and activity along the Kaikoura Coast. Secondary activites: restaurant, retail shop, information and booking agent and business advisory consultants. Licenced/Endorsed Visitor Activity See ad page 29
World of Wearable Art & Collectable Cars P O Box 466 Nelson 95 Quarantine Road, Annesbrook Nelson Ph: +64 3 547 4573 Fax: +64 3 547 0856 General Manager: Richard Grimes Front of House Manager: Sareena Fraser [email protected] www.wowcars.co.nz Totally unique gallery experience, Wearable Art gallery displaying garments from the WOW Awards Show and a world class classic car gallery, over 40 fully restored collectable cars on display. Galleries, shop, café and function venue. Licenced/Endorsed Visitor Activity See ad page 30 2005 ITOC CONFERENCE 27/29 July 2005, Nelson
We have arranged a stimulating and informative programme of great value to your business and as in the past ITOC conferences are all about networking, doing business, fellowship and discussing industry issues.
Highlights include: ■ Keynote addresses, which will help you plan for the future; ■ Two wonderful evenings – both different and Nelson hospitality at its best; ■ Another great ITOC golf tournament (golf course TBA) ■ Business sessions of relevance to your day to day business needs; ■ Maximum time for networking and fellowship; ■ Sightseeing opportunities to see what Nelson has to offer. Diary Note these dates now – we look forward to seeing you Visit the ITOC website for full information on our conference www.itoc.co.nz
22 ITOC Tourism Information Guide 2005 ITOC Allied Member Services Accommodation
Accommodation Accor Hotels and Resorts NZ & Fiji See ad page 25 Aoraki Mount Cook Alpine Village Ltd Bayview Chateau Tongariro See ad page 25 Bayview Wairakei Resort See ad page 25 Beachcomber Resort Best Western NZ Carlton Hotel Auckland See ad page 26 Corstorphine House Services Ltd See ad on this page Edgewater Resort
TPL456 Elms Hotel Ltd Farm Stay Ltd Farm to Farm Tours Fiordland Travel Ltd Flag Choice Hotels Ltd Four Canoes Hotel Rotorua
TD025 Chanel Court Motels Ltd Grasmere Lodge Heritage & Character Inns of NZ Heritage Hotel Group Hilton Auckland Hotel Paihia Huka Lodge See ad on this page Hyatt Regency Auckland Huka Falls Rd, Taupo, New Zealand Infinity Accommodation & Management Tel. +64-7-378 5791 Fax +64-7-378 0427 Services Ltd Email [email protected] See ad on this page www.hukalodge.com Intercontinental Hotels Group Invercargill Licensing Trust Kiwi Discovery Langham Hotel Auckland Larnach Castle Qualmark rating ★★★★ Luxmore Resort Hotel Mackenzie Country Inn Millbrook Resort Mitchell Corp NZ Ltd See ad page 27 Moose Lodge & Golf Resort New Zealand Apartments Boutique Bed New Zealand Farm Holidays Ltd & Breakfast Oakridge Pool & Spa Resort Outrigger Hotels & Resorts Pacific Park Hotel Location: Situated on a small rural farm 20 minutes south of Nelson City. Central to Pakiri Beach Horse Rides some of the region’s favorite attractions. Peppers Retreats and Resorts Accommodation: 3 Queen rooms and 1 twin River Valley Ventures Ltd room on the first floor. All have en suites, Rotoiti Tours Ltd 2 include baths. Toiletries, hairdryers and robes Routeburn Walk Ltd are provided. Loft studio separate from lodge Rural Tourism Holdings containing en suite with spa bath, fridge, tea and Rydges Hotels and Resorts coffee facilities, toiletries, hairdryer, robes and a Scenic Circle Hotels Ltd large balcony. See ad page 26 Guest facilities: In-house bar, self-service tea and coffee, laundry facilities, TV and a selection Serenada Country Lodge of outdoor areas set amongst a picturesque Shipfield Hotels garden. Continental/cooked breakfast options SKYCITY Auckland Ltd available. See ad page 24 Rates: $250.00 - $300.00 per night Skyline Enterprises Ltd including GST Stamford Plaza Auckland Stonehurst Accommodation Arrangements for activities and transport, The Brentwood Hotel including helicopter can be made on your The Club at Terrace Downs Ltd behalf. The Farmhouse Rotorua Ltd Hosts: Brett & Deborah Mytton The George, Christchurch Address: Clover Rd East Brightwater Nelson The Spencer on Byron Phone: (03) 544 1772 Tourism Services Fax: (03) 544 1773 Treetops Lodge Email: athenrylodge.co.nz Waipuna Hotel and Conference Centre
Web: www.athenrylodge.co.nz TD049 TD010 West Plaza Hotel/The Bay Plaza Hotel
ITOC Tourism Information Guide 2005 23 ITOC Allied Member Services Accommodation TD039 TD040
24 ITOC Tourism Information Guide 2005 ITOC Allied Member Services Accommodation TD048 TD024
ITOC Tourism Information Guide 2005 25 ITOC Allied Member Services Accommodation TD012
TD016
26 ITOC Tourism Information Guide 2005 ITOC Allied Member Services Accommodation/Activities & Attractions Helistar Helicopters Activities & See ad page 32 attractions Huka Jet Ltd Kawarau Jet Services Abel Tasman Kayaks Kea West Coast Tours Agrodome Kings Tours and Cruises and Tours See ad this page See ad page 30 Air Fiordland Kiwi Discovery See ad page 32 Kiwifruit Country Air Safaris & Services NZ Ltd Larnach Castle See ad page 32 36 Sir William Pickering Drive, Longlands Farm Alpine Guides Fox Glacier Burnside, Christchurch. Longridge Fun Park See ad on this page Lonridge Fun Park DX WP 24512. PO Box 5341, Auckland Museum Millbrook Resort Burnside, Christchurch. Bay Tours / MOA Escape See ad page 28 Moose Lodge & Golf Resort Phone: 64 3 358 7900 Black Cat Group Mt Tarawera NZ Ltd or 0800 650 101 Browns Ski Shop Ltd See ad page 29 Fax: 64 3 358 5012 Buried Village Museum of NZ Te Papa Tongarewa Chris Jolly Boats Ltd See ad page 30 Reservations email: Christchurch Casinos Ltd Naturally New Zealand [email protected] Christchurch Gondola New Zealand Wedding Services Sales email: [email protected] Classic Decor Ltd NZ Educational Tours (NZET) Clearwater Charters NZ NZ Maori Arts and Crafts Institute Trade organisations; HANZ, Dart River Safaris Ltd See ad page 35 Outrigger Hotels & Resorts ITOC (Allied), NZTIA Dolphin Encounter - Kaikoura See ad page 29 Over The Top - The Helicopter Co Explorer Bus Ltd Pacific Travel Ltd TRADE SITES: Farm to Farm Tours Paradise Valley Springs Ltd Fiordland Travel Ltd Polynesian Spa Ltd TM Fullers Bay of Islands Prawn Farm See ad page 32 QE II Army Memorial Museum Fullers Group Ltd See ad page 25 See ad page 31 Queenstown Rafting Gannet Safaris Overland Ltd Rainbow Essentially New Zealand Glacier Southern Lakes Helicopters Rainbows End (1991) Ltd Glenmorgan - Karaka Rings Scenic Tours Ltd Goldfields Jet Ltd Rotoiti Tours Ltd Goldfields Ltd See ad page 34 Haast River Safaris Rotorua 5 Star Attractions Hells Gate Routeburn Walk Ltd www.goldenchain.co.nz/trade See ad page 33 Rural Tourism Holdings
TM
www.gokiwihotels.com/trade
TM
www.gokoalahotels.com/trade
TM www.mainstay.co.nz/trade TPL2049
TM TD019
www.oceana.co.nz/trade TD012
ITOC Tourism Information Guide 2005 27 ITOC Allied Member Services Activities&Attractions
Sail NZ See ad page 28 Providers of informative and Shotover Jet Ltd friendly tours to the region we have Shotover Jet Queenstown been proud to call Nelson home for SKYCITY Auckland Ltd over 30 years. See ad page 24 Skyline Enterprises Ltd Tamaki Tours See ad page 34 Taupo Tourism Holdings Ltd See ad page 32 The Farmhouse Rotorua Ltd The Kauri Museum Specialising in wine tours and craft tours, See ad page 30 we also offer small personal scenic tours and The Pride of Auckland Company Ltd exclusive custom designed tours. See ad page 29 Tikitere Holdings Ltd, Listed under Hells Gate • Wine tasting See ad page 33 • Door to door pickup Timbertop Farm Totally Tourism Ltd • Luxury vehicles
Tourism Holdings Ltd • Designer tours TPL 2326 See ad page 2 to meet your interests Tourism Services • Conference & Tranz Scenic Troutline of NZ Ltd features: • Group Bookings Volcanic Activity Centre Volcanic Air Safaris Bay Tours have now combined with Waimangu Volcanic Valley Ltd West Coast Historical & Mechanical Society Inc Whale Watch Kaikoura Ltd to offer you an even greater experience of See ad page 29 the Nelson region with Japanese speaking World of Wearable Art & Collectable Cars guides available on request. See ad page 30 Contact: traveltrade Bay Tours and Moa Escape subscriptions P. 64 3 548 6486 0800 876 334 F. 64 3 548 6481 e. [email protected] TPL2335
28 ITOC Tourism Information Guide 2005 ITOC Allied Member Services Activities&Attractions TD011
Mt Tarawera New Zealand’s largest volcanic eruption in living memory. Guided 4WD Half Day Tours operate morning and afternoon. Departing from Rotorua daily at 8am or 1pm. Drive 40kms through picturesque rural farming areas and past the largest man-made forest in New Zealand (Kaingaroa) to the base of Mt Tarawera Volcano. 4WD 10kms up to the edge of the massive craters. Enjoy the unique experience of descending into the depths of the Volcano, for the more adventurous experience the famous scree slide into the crater, or hike to the summit at 1111 meters. Your experienced local guide will give you a commentary on Maori Legend, History and Volcanology. You may even catch a glimpse of some of our rare and unique wildlife in their natural habitat.
Helicopter Landings and Fly-Drive Combination
Tours also available. TD007 Mt Tarawera New Zealand Ltd PO Box 6003, Rotorua, New Zealand Phone: 64 7 349 3714 • Fax: +64 7 349 3704 Email: [email protected] www.mt-tarawera.co.nz
TD028 TPL443
ITOC Tourism Information Guide 2005 29 ITOC Allied Member Services Activities&Attractions TD014
THE KAURI MUSEUM Real New Zealand Heritage
Experience the awesome history of the mighty Kauri Tree and Pioneer Past Open daily (except Xmas day)
Largest collection of Kauri Gum in the world Internationally acclaimed Fantastic Museum Shop Cafés nearby Approximately 90 minutes north of Auckland TPL2260
Look for the sign. We are just off SH12 at Matakohe on the Twin Coast Discovery Highway
Ph:(09) 431 7417 www.kauri-museum.com TPL509 TPL2351
30 ITOC Tourism Information Guide 2005 ITOC Allied Member Services Activities&Attractions
• The Prawn Farm Tours
• The Prawn Farm Restaurant
• Prawn Fishing
• Prawn Farm Retail
• Prawn Farm Hours – open daily from
9.30am until 5pm TPL3900 the world’s only geothermally heated prawn farm The Prawn Farm, PO Box 1475, Huka Falls Road,Wairakei,Taupo. Ph: 07-3748474 Fx: 07-3748063 Email: [email protected] Web: www.prawnfarm.com
TPL3901
ITOC Tourism Information Guide 2005 31 ITOC Allied Member Services Activities & Attractions/Adventure
Adventure A J Hackett Bungy incorporating AJ Hackett Bungy Queenstown, Auckland and Auckland (Bridge Climb) Bungy New Zealand - Incorporating Abel Tasman Kayaks Agrodome See ad page 27 Air Fiordland See ad this page Alpine Guides Fox Glacier See ad page 27 Chris Jolly Boats Ltd Dart River Safaris Ltd Dolphin Encounter - Kaikoura See ad page 29 Glacier Southern Lakes Helicopters Helistar Helicopters See ad this page Huka Jet Ltd Kawarau Jet Services Kiwi Discovery Longridge Fun Park Lonridge Fun Park Mt Tarawera NZ Ltd See ad page 29 Naturally New Zealand Off Road NZ Over The Top - The Helicopter Co Pacific Travel Ltd Pakiri Beach Horse Rides Queenstown Rafting
TD038 Rotorua 5 Star Attractions Routeburn Walk Ltd Sail NZ See ad page 28 Shotover Jet Ltd Shotover Jet Queenstown TD017 SKYCITY Auckland Ltd See ad page 24 Taupo Tourism Holdings See ad this page The Farmhouse Rotorua Ltd The Pride of Auckland Company Ltd See ad page 29 Tourism Holdings Ltd See ad page 2 Volcanic Air Safaris
traveltrade subscriptions 0800 876 334 TD020 TD029 TD023
32 ITOC Tourism Information Guide 2005 ITOC Allied Member Services Maori/Cultural
ITOC Tourism Information Guide 2005 33 TD033 ITOC Allied Member Services Maori/Cultural
Maori/Cultural Abel Tasman Kayaks Auckland Museum Buried Village Fiordland Travel Ltd Four Canoes Hotel Rotorua Chanel Court Motels Ltd Hells Gate See ad page 33 Mt Tarawera NZ Ltd See ad page 29 TOUR INCLUSIONS Museum of NZ Te Papa Tongarewa • Courtesy transport to and from See ad page 30 NZ Educational Tours (NZET) accommodation NZ Maori Arts and Crafts Institute • Tour coach commentary and See ad opposite page instruction on protocol on scenic QE II Army Memorial Museum See ad page 28 route to Rakeiao Marae, Lake Rotoiti Queenstown Maori Concert & Feast • Powhiri (Traditional Welcome Rotoiti Tours Ltd ceremony) See ad this page • Traditional concert Tamaki Tours Ltd, List under Hells Gate See ad this page • Traditional Hangi (meal) Tikitere Holdings Ltd See ad page 33 We can also offer: Whale Watch Kaikoura Ltd • A good selection of those last minute See ad page 29 souvenirs • Enquire about overnight Marae stays traveltrade subscriptions Phone: 07-348 8969 Freephone: 0800 476 864 0800 876 334 Email: [email protected] PO Box 862, Rotorua, New Zealand
TPL2350 www.worldofmaori.co.nz TPL505 TD015
34 ITOC Tourism Information Guide 2005 ITOC Allied Members Maori/Cultural/Retail & Restaurants
Langham Hotel Auckland Retail & Longlands Farm Restaurants Longridge Fun Park Lonridge Fun Park Alpine Guides Fox Glacier Millbrook Resort See ad page 27 NZ Maori Arts and Crafts Institute Browns Ski Shop Ltd See ad this page Carlton Hotel Auckland Outrigger Hotels & Resorts Christchurch Gondola Classic Decor Ltd Prawn Farm Corstorphine House Services Ltd Regency Duty Free Ltd See ad page 23 Roselands Restaurant Ltd Dart River Safaris Ltd Rural Tourism Holdings DFS NZ Ltd SKYCITY Auckland Ltd Fiordland Travel Ltd See ad page 24 Four Canoes Hotel Rotorua Skyline Enterprises Ltd Chanel Court Motels Ltd The Pride of Auckland Company Ltd Harbourside Seafood Bar and Grill See ad page 29 Invercargill Licensing Trust Tourism Services Kiwifruit Country West Coast Historical & Mechanical Society Inc
Out fortnightly for all your travel industry news and features Includes special supplements throughout the year
Advertising: Lorraine +64 9 529 3002, [email protected] or Di +64 9 529 3021, [email protected] Editorial: Gordon +64 9 529 3026, [email protected] Frederique +64 9 529 3016, [email protected] Subscriptions: Sue on 0800 876 334
www.tplmedia.co.nz
ITOC Tourism Information Guide 2005 35 ITOC Allied Member Services Services & Training
Services & Training Air Safaris & Services NZ Ltd See ad page 32 Bank of New Zealand See ad page 3 Bay Tours / MOA Escape See ad page 28 Brochure Distribution Ltd Christchurch & Canterbury Marketing Ltd Destination Lake Taupo Destination Queenstown See ad page 64 Farm to Farm Tours Hawke’s Bay Tourism Hurunui Tourism Stocklink Industrial & Commercial Insurance Brokers Kea West Coast Tours Distribution Ltd Lake Wanaka Tourism Latitude Nelson Mcara Design and Advertising New Zealand Wedding Services 7 Vesty Drive, Mt Wellington, Auckland Poutama Trust Ross Melville PKF DX Box EX10908 Rural Tourism Holdings Sir George Seymour College PO Box 12679, Penrose Stocklink Distribution Ltd See ad this page Phone +64 9 259 0820 The NZ School of Travel and Tourism Fax +64 9 259 0821 See ad this page The Pride of Auckland Company Ltd Websites: www.stocklink.co.nz or See ad page 29
TD026 Websites: www.travelexpress.co.nz Tourism Auckland See ad page 62 Trade organisations TAANZ ITOC Tourism Bay of Plenty Inc Tourism Central Otago Grant Anderton, Sales Manager - Travel Tourism Dunedin email [email protected] Tourism Rotorua See ad page 63 Tourism Services TD001 Tourism Waikato Tourplan Pacific Ltd Traveltech Publishing TD030 ITOC Allied Member Services Transport
Hallmark Limousines Ltd Transport Interislander TPL455 A 2 B Luxury Lines Ltd John Freed Tours Air Fiordland See ad this page See ad page 32 Kawarau Jet Services Air National Corporate Ltd Kea West Coast Tours Air NZ Ltd Kiwi Discovery See ad this page Leisure Time Tours Limited Limousine Services Queenstown Air Safaris & Services NZ Ltd National Car Rental See ad page 32 NZ Educational Tours (NZET) JOHN FREED TOURS Avis NZ Oceania Coachlines Ltd Bay Tours / MOA Escape Over The Top - The Helicopter Co & COACHLINES See ad page 28 Pacific Tourways Ltd John Freed Tours & Coachlines is a Budget Rent A Car Pacific Travel Ltd Canterbury Leisure Tours Ltd Passenger Transport New Zealand owned and operated Cathay Pacific Airways Qantas Airways Ltd company specialising in: Chris Jolly Boats Ltd Ritchies Transport Holdings Ltd Christchurch Tramway Scenic Coachlines Ltd • Tour Itineraries Commercial Helicopters Ltd Singapore Airlines Ltd • Special Interest Tours Elite Limousines Ltd The Pride of Auckland Company Ltd • Golf Tours Explorer Bus Ltd See ad page 29 Farm to Farm Tours Tourism Holdings Ltd Operated as an Owner/Operator Fiordland Travel Ltd See ad page 2 Fullers Bay of Islands Tourism Transport Ltd for 17 years. See ad page 32 Tranz Scenic Member of: Allied ITOC, Fullers Group Ltd Troutline of NZ Ltd Tourism Industry Association (Inc), See ad page 31 Vision Limousines Ltd NZ Tour Drivers Guild, Glacier Southern Lakes Helicopters Volcanic Air Safaris Tourism Waikato, SKAL (Hamilton), Rotary Club Te Awamutu. Attained “Kiwi Host” Certificates.
www.tplmedia.co.nz PO Box 102 Te Awamutu Phone: 027 494 3633 Email: [email protected]
Fly with the airline that knows New Zealand best. Air New Zealand’s fleet of 84 aircraft serves over 47 cities in 15 countries including 25 destinations within New Zealand
TD016 2005 Features
JANUARY 21 Canada Sunshine Coast FEBRUARY 11 Discover South Australia Easter Breaks Visit USA & Disney’s 50th Birthday FEBRUARY 25 SUBSCRIPTION OFFERS YOU SHOULDN’T MISS Austria Rotorua Western Australia MARCH 11 AIME & CIE: NZ and Australia For 33 years, Traveltrade has been the leading travel magazine Gold Coast delivering interesting and informative news, views and trends to MARCH 24 OZ Talk Preview the travel industry. It is the most effective medium to take your South East Asia Technology Directory message to the travel industry decision makers. APRIL 15 South America Industry Training Japan APRIL 29 COMBINED SUBSCRIPTION: MAGAZINE & DIRECTORY Korea Pacific Breaks: Samoa, Niue, Tonga, NZ Traveltrade Magazine (22 issues) French Polynesia and Solomon Islands and The Travel Industry Directory & Information Guide 2005 MAY 13 New Zealand – NZ$85 (Incl GST) Rest of World – NZ$285 (airmail) Hawaii (including Lei Day pictorial) Northern Territory NZ Hotel and Accommodation Guide MAGAZINE ONLY MAY 27 Singapore NZ Traveltrade Magazine (22 issues) Tropical North Queensland JUNE 10 New Zealand – NZ$75 (Incl GST) Rest of World – NZ$210 (airmail) Airline Supplement Sydney and Surrounds JUNE 24 DIRECTORY ONLY Domestic Tourism & TRENZ Coverage Technology The Traveltrade Industry Directory & Information Guide 2005 JULY 15 New Zealand – NZ$50 (Incl GST) Rest of World – NZ$75 (airmail) Aussie Theme Parks Thailand (Please fax back to +64 9 529 3001) Victoria JULY 29 Australian Hotel and Accommodation Guide ...... Cook Islands Name: The Single Traveller
AUGUST 12 ...... Luxury Travel Company: Malaysia New Caledonia Phone: ...... Fax: ...... AUGUST 26 Fiji Health Spas and Resorts Address: ...... SEPTEMBER 9 Asia and South Pacific CIE Cruising Email: ...... SEPTEMBER 23 Gourmet Travel Weddings and Honeymoons OCTOBER 14 Active Holidays Careers and Training Guide OCTOBER 28 On The Road Tasmania and Australia’s Islands NOVEMBER 11 China and Hong Kong For further information or to order your publications by phone, please contact: Southern Africa Subscriptions, TPL Media NOVEMBER 25 Britain and Europe PO Box 9901, Newmarket, Auckland, New Zealand Vanuatu DECEMBER 9 Phone: +64 9 529 3027 Fax: +64 9 529 3001 Freephone: 0800 876 334 Technology Email: [email protected] Website: www.tplmedia.co.nz Wall Planner 2006 *Features subject to change
Advertising: Lorraine +64 9 529 3002, [email protected] or Di +64 9 529 3021, [email protected] Editorial: Gordon +64 9 529 3026, [email protected] Frederique +64 9 529 3016, [email protected] Inbound Tour Operators Council of New Zealand
The ITOC Business Relationship
Helping your Inbound Tourism Business Grow
why invest in ITOC membership
what your investment in ITOC delivers
how the ITOC distribution system works
what return do you get on your investment
membership options Why Invest in ITOC Membership?
The Inbound Tour Operators Council of New The ITOC focus is commercial and is designed to build long-term Zealand (ITOC) is a Trade Association made up business relationships with your distribution networks, it offers of Inbound Tour Operators (full members) opportunities for networking and to expand your business horizons and their suppliers (allied members). ITOC’s in order to boost your business growth. mission statement is clearly focused on inbound tourism, and ITOC is well placed to play a key role within the Tourism Industry in New Zealand.
ITOC has represented the interests of inbound tourism for thirty years, and today its full and allied members collectively handle most of New Zealand’s holiday visitor arrivals. ITOC plays a vital and supportive role in the expansion of New Zealand tourism at the The ITOC is a family of Full tour operator members,Associates and “sharp end”of our overseas marketing. Allied member product suppliers. ITOC Full members endeavour to support and market Allied member products, because they meet Inbound visitor numbers have now exceeded quality standards and offer the overseas visitor a New Zealand 2 million and holiday visitor arrivals are experience to remember. forecast to grow by 6.8% by 2005.
ITOC members, Full member tour operators,Associate members and This is good news for ITOC Full member tour Allied member suppliers work together to expand the market to the operators who process 50% of the holiday benefit of New Zealand tourism and our overseas visitors. We put the visitor arrivals to New Zealand. customer at the centre of our business.
Key events, such as the America’s Cup,APEC, the Millennium and the Sydney Olympics, have put the South Pacific in centre stage with wonderful media coverage worldwide. There has never been a more exciting time to be involved in New Zealand’s fastest growing export industry – now worth over $5 billion to the economy and responsible for one in every 10 jobs in New Zealand. “Committed to putting the customer ITOC is committed to adding value to your business, and our Full member tour operators at the centre of our business.” provide the vital link between suppliers of New Zealand products and services and the overseas wholesalers and travel agents who buy them. 80% of the world’s international travel business is processed by the travel agent and tour operator distribution system.
40 ITOC Tourism Information Guide 2005 Your Investment in ITOC Delivers
MARKETING OPPORTUNITIES ITOC offers you marketing opportunities to promote your products and services to the overseas marketplace.
NETWORKING OPPORTUNITIES Your attandance at the Annual ITOC Conference and Meetings are designed to build long-term commercial relationships, maximise business growth opportunities and exchange ideas with industry colleagues.
INDUSTRY INFLUENCE ITOC is your voice to the industry and Government. We actively GOOD COMMUNICATION listen to your feedback and recommendations,ensuring your ITOC aims to provide you with regular communication about views on critical issues that impact on your business the Association and the marketplace. development are heard. We work closely with Tourism New Zealand and the Tourism Industry Association,so that the COMPETITIVE ADVANTAGE Industry is unified and well focused. We encourage you to have ITOC Full member tour operators offer product suppliers your say in the future direction of ITOC,to ensure our services quality performance. are relevant to your needs. • Provide access to international tourism QUALITY STANDARDS • Provide volume business ITOC is all about quality standards and each Full member tour • Offer extensive knowledge of international consumer needs operator has confirmed their commitment to our shared • Offer access to a network of overseas offices and mission,ITOC Code of Ethics and Practice and our common representatives pledge. • Play an important role in developing new markets
ITOC WEBSITE
REFER TO THE ITOC WEBSITE FOR FULL INFORMATION www.itoc.org.nz
www.itoc.org.nz
ITOC Tourism Information Guide 2005 41 How does the ITOC Distribution System Work?
C Direct Booking New Zealand Supplier O N Retailer New Zealand 1 Stage Booking System S 10-25% Supplier U M Retailer Wholesaler New Zealand 2 Stage System 10% 10% Supplier E
R Inbound Tour Retailer Wholesaler New Zealand Multi-Stage Operator S 10% 10-15% Supplier 5-10%
Full Member
OVERSEAS TRAVEL AGENT WHOLESALER INBOUND TOUR VISITORS Commission Commission OPERATOR ($100) 10% ($10) 10–15% ($10) 5–10% ($5)
ITOC full members tour operators make regular sales The ITOC Full member calls on overseas wholesalers and travel agents and, through these new business relationships, they CODE AND COMMON PLEDGE market the services and products of allied member
suppliers on a preferred basis. We will commit to providing the highest standards of confidential service to our overseas based clients and customers at all Although the marketplace is price-driven and very times. competitive, product suppliers include sufficient
margin for full member tour operators to work the We will maintain the principles of fair dealing,honesty and market effectively and to pay recognised commissions integrity in both our competitive relationships and our relationships to wholesalers and travel agents overseas. with all trade suppliers.
The ITOC full member is your “one stop shop”for We will seek to ensure the safety and security of all clients marketing your products and services.They will throughout their visit by preferring Allied members with established provide you with volume business and save you time, safety standards and provision of information where activity cost and marketing effort in going direct to the participation may present the possibility of personal risk. market.
We will encourage the provision of industry training and The ITOC Full member has the contacts, the support educational qualification through preference of employment knowledge and is your marketing arm to increase opportunities for applicants with recognised and applicable your business. experience,education and training.
42 ITOC Tourism Information Guide 2005 Return on your Investment
Membership Directory and Information Guide. To participate in the “Discover New Zealand with Opportunity for you to advertise your ITOC” promotion and have the opportunity to products and gain essential information for advertise in the See the best of NZ – Discover your business. New Zealand with ITOC booklet.
Expand your Internet marketing capabilities To work with full member tour operators on a with the ITOC website link to your products “preferred basis”. and services. To communicate thoughts and feedback to fellow Attend the Annual ITOC Conference to members through the ITOC email chat service. network with your fellow members and improve your knowledge of the Access to the ITOC News Update and email marketplace. communications – to be informed on ITOC events,key initiatives and goals. Meet with the ITOC board on their regular regional visits. ITOC board meetings are held To have a voice within ITOC through the three in association with RTOs around the country. Allied members on the board.
Attend member forums to discuss the To be focused,through ITOC,on all matters marketplace and to enhance business which are important to inbound tourism and contacts. increasing overseas visitor numbers.
We will maintain our commitment to the requirements for We will actively discourage clients from participation full membership of ITOC including financial disclosure and in any activity which may be harmful to the natural accept our responsibility to inform the Board of ITOC should environment in New Zealand or which may impact circumstances decree a significant change in our ability to adversely on the image of New Zealand as a destination maintain these requirements. offering concern for environmental responsibility.
We will encourage and prefer dealings with suppliers who We will conduct our business responsibilities with have committed to allied and/or associate membership of regard for, and in full compliance with, the business and ITOC in the expectation of reciprocal preference of ITOC commercial law and regulations of New Zealand to ensure members by allied and associate members. our clients and suppliers may be confident at all times in the professional standards and conduct of members of We will support and encourage the provision of new or ITOC. improved visitor facilities and services by provision of relevant information as to potential use and volumes,particularly where potential suppliers seek the aid of ITOC as an organisation to advise and assist with viability assessment. For a list of Full and We will support,co-operate with and encourage other Allied ITOC members, associated organisations such as airlines servicing New Zealand see pages 6-22 and Tourism New Zealand in their efforts to develop increased visitor numbers inbound to New Zealand.
ITOC Tourism Information Guide 2005 43 Inbound Travel Directory 2005
Ten reasons for using an inbound tour operator:
1. Bookings made easy. 6. Confidential agents tariffs and It’s as simple as sending an email or a fax. An Inbound Tour brochures. Operator in New Zealand will coordinate communication between To allow you to quote and plan accurately, you will receive New Zealand ground and air suppliers and provide the information regular communications giving updates on tariffs within New Zealand. you need – in a single package.
2. Local advice and planning. 7.Attractive volume rates. There is nothing like local knowledge. An Inbound Tour Operator An Inbound Tour Operator can negotiate on your behalf with hotels will give you a first-hand view of the local scene. These are people and other suppliers for the best available rates. who have travelled the length and breadth of the country, who stay in the same hotels they recommend, and who fly regularly on New 8.Total coordination of tours. Zealand routes. An Inbound Tour Operator will draw together the many aspects that make travel in New Zealand so rewarding. Many 3. Service from people you trust. different travel combinations can be planned and organised to the last An inbound Tour Operator acts just like your own branch office in detail, to suit individual client requirements. New Zealand.Your request takes top priority because an Inbound Tour Operator is virtually an extension of your business. 9. Up-to-date information. 4. Specialised itineraries and incentives. When changes occur, you will know about them. Inbound Tour New Zealand is fast becoming a popular destination for incentive Operators keep you informed about a range of topics that may have programmes and specialised group tours. For these specific itineraries, an effect on your business. an Inbound Tour Operator offers invaluable help in coordinating the many details that make for successful group travel. 10. On-the spot handling of emergencies. Even the best planned travel can have problems. How much easier 5. Local guides and interpreters. they are to solve when there is a capable person on the spot. An Inbound Tour Operator will arrange sightseeing with an experienced and knowledgeable guide in any New Zealand city or Accidents, cancellations, loss or theft of belongings – these are just a exciting resort and wilderness areas. Interpreters in many languages few of the many situations that can be handled with maximum tact can also be booked through an Inbound Tour Operator. and a minimum of fuss by an Inbound Tour Operator.
THE ITOC PLEDGE
* Customer Satisfaction – deliver the promise and give value for money. * Customer Safety – protect at all times. * Quality of Service – foster product knowledge and professionalism. * Mutual Co-operation – do business with each other whenever possible. * Respect – for each other in all dealings including financial transactions. * Good Employers – provide ongoing education, training and career opportunities. * Environment – maintain a concern for the environment and the community. * ITOC Profile – promote and protect ITOC’s values.
44 ITOC Tourism Information Guide 2005 Membership Options
FULL MEMBER ASSOCIATE MEMBER The ITOC Tour Operator An associate member is a small A full member tour operator is an inbound tour operator or niche tour MISSION inbound tour operator who meets the operator who meets the following Membership and Financial Criteria of criteria: o unite all inbound ITOC and has full voting rights. A full • Has an annual turnover less than T tour operators for the member tour operator must abide by $1,000,000 per annum. the ITOC Code of Ethics and Practice, purpose of marketing New Constitution and Rules. • Has been trading for a minimum of Zealand as an internationally one year. • A minimum turnover of $1,000,000 competitive tourist destination per annum and actively trading for • Meets the same requirements as full by promoting and arranging over a year. members as per the Best Practice and Standards and financial inbound travel of the highest • Meets the qualifications criteria. assessment tests and ratios as per standards through the • Is approved by the ITOC Financial the membership criteria. encouragement of and Best Practice Assessor having • An associate member does not have development of services, met the financial criteria including voting rights. compliance with Best Practice facilities,training and Accounting and Reporting education. Standards and the financial assessment tests and ratios. Full Member Allied Member Associate • Provides the ITOC Financial and Tour Operator Supplier Member Best Practice Assessor with their Receive ITOC News Update annual accounts and undertakes the & emails ✔✔✔ Annual Review Assessment. Inbound Tour Operator Networking Functions ✔✔✔ ALLIED MEMBER Supplier Promotion in ITOC Directory ✔✔✔ An allied supplier is a supplier of Web Advertisements ✔✔ products and services to full members. Opportunity for nomination on Board of Directors ✔✔ An allied member must abide by the Voting Rights ✔✔ ITOC Code of Ethics and Practice, Company Listing in ✔✔✔ Constitution of Rules and maintain a Membership Directory recognised standard of quality,e.g. Electronic Copy of Member ✔✔ Qualmark. Database Allied members have voting rights Web link to your Homepage ✔✔ and have three representatives on the Extra Contacts on ITOC Database ✔✔✔ ITOC Board of Directors.
Full Member Tour Operator Allied Member Supplier Associate Member Costs: Costs: Costs: Entrance Fee $2000 Entrance Fee $100 Entrance Fee $2000 Annual Fee * $2750 Annual Fee $500 Annual Fee $2400 Directory and Directory and Directory and Information Guide $25 Information Guide $25 information Guide $25 (subject to GST) (subject to GST) (subject to GST)
* included in the annual fee is $350 which is paid to TIANZ in order to make all full members also members of the TIANZ
ITOC Full member tour operators are committed to our shared mission and the standards of the ITOC Code of Ethics and Practice.
ITOC Tourism Information Guide 2005 45 2004/2005 ITOC Board & Secretariat
Back row left to right: Nick Ridling; Matt Brady; Allan Williams; Brian Henderson; Dominic Cheng; Mark Quickfall; Ken McTague; Keith Fong
Front row left to right: Don Gunn (Immediate Past President); Martin Horgan (Vice President); Warren Harford (Vice President); Peter Lowry (Chief Executive); Stuart Neels (President)
Absent: Kiyomi Gunji; Tom Doocey
PRESIDENT VICE PRESIDENTS BOARD Representing FULL MEMBERS Mr Stuart Neels Mr Martin Horgan Managing Director Managing Director Mr Matt Brady ATS Pacific Southern World Vacations (NZ) Managing Director Level 4 Westfield Tower, Westfield Cnr Ron Guthrey Road & Bolt Place, Pan Pacific Travel Corp. Ltd Shopping Centre, Cnr Great South Rd PO Box 14030, First floor, 333 Remuera Road and Wiri Station Rd, Manukau City DX WP23503 PO Box 3744, PO Box 98981 SAMC, CHRISTCHURCH DX CX10173 DX CX10148, AUCKLAND Ph: 03 358 6880 AUCKLAND 3 Ph: (09) 261 0710 Fax: 03 358 6885 Ph: (09) 520 4963 DDI (09) 261 0719 Mobile: 021 405 490 DDI: (09) 520 9190 Fax: (09) 261 0735 [email protected] Fax: (09) 520 0032 Mob: 021 389-022 Mobile: 021 633 322 [email protected] [email protected] Mr Warren Harford Managing Director Mr Dominic Cheng IMMEDIATE PAST PRESIDENT Agrodome Leisure Park Director Riverdale Park, Western Rd, Mr Don Gunn Winchester Travel Ltd Ngongotaha Level 18, 17 Albert Street General Manager PO Box 634 Tourism Rotorua PO Box 375, ROTORUA, 1106 Arawa Street DX CP18005 Ph: (07) 357 1050 ext 701 Private Bag 3007, ROTORUA AUCKLAND Fax: (07) 357 5307 Ph: (07) 348 4133 Ph: (09) 366 0018 Fax:(07) 349 4133 Mobile: 0274 803 308 Fax: (09) 366 0039 Mob: 027 551 5180 [email protected] [email protected] [email protected]
46 ITOC Tourism Information Guide 2005 2004/2005 ITOC Board & Secretariat
Mr Kiyomi Gunji CO-OPTED BOARD MEMBERS Terry Snoswell Executive Chairman Shigoto Services Limited Southern Travelnet Ltd PO Box 4230, AUCKLAND 1015 Mr Keith Fong Level 9, 175 Queen Street Phone: (09) 373 5456 Tourism Development Manager PO Box 3719, AUCKLAND Fax: (09) 479 5765 Air New Zealand Limited Ph: (09) 308 9747 [email protected] DDI: (09) 379 2468 Level 20, Quay Tower, Fax: (09) 309 2373 29 Customs Street West Tracey McKeown [email protected] Private Bag 92007, DX CP19098 Director AUCKLAND 1 Urban Accounting Mr Brian Henderson Ph: (09) 336 2822 PO Box 47011, Ponsonby, AUCKLAND Chief Executive Officer Fax: (09) 336-2471 Phone: (09) 376 2701 Tourmasters South Pacific Mob: 021 935 863 Fax: (09) 367 2201 Level 4, 120 Albert Street [email protected] [email protected] PO Box 949, DX CP23513 AUCKLAND Mr Allan Williams Solicitor Ph: (09) 359 8380 Regional General Manager A.R. (Andy) Marshall LLB (HONS) Fax: (09) 358 5408 New Zealand and Pacific Gault Mitchell & Co. Mob: 021 525 877 Qantas Airways Limited Level 4, Natural Gas Corporation House [email protected] Level 6, 191 Queen St 22 The Terrace PO Box 59, DX CX10012, AUCKLAND PO Box 645, DX SP26507, WELLINGTON Mr Ken McTague Ph: (09) 357 8742 Ph: (04) 472 5074 General Manager Fax: (09) 357 6567 Fax: (04) 471 0835 Landmark Travel (South Pacific) [email protected] Level 3, 125 Vincent Street [email protected] PO Box 6786, DX CX10157 Alternate Auditor AUCKLAND Robin Cathcart B.Com, CA, ACIS Ph: (09) 300 3530 ext 844 Ms Ruth McIntyre Chartered Accountant DDI (09) 300 3533 Manager Inbound 17 Troon Cres, Lower Hutt Fax: (09) 300 3539 Qantas Airways Limited PO Box 5035, WELLINGTON [email protected] Level 6, 191 Queen St Ph: (04) 567 1714 PO Box 59, DX CX10012, AUCKLAND Fax: (04) 567 1814 Mr Nick Ridling Ph: (09) 357 8836 Director of Sales - Auckland Fax: (09) 357 6567 Bankers Contract Pacific China Limited Mob: 021 616871 National Bank of New Zealand 7 Fentham Road, Takapuna, Auckland [email protected] Wellington PO Box 14181, Christchurch Airport DX WX10014, CHRISTCHURCH Phone: 09 486 2353 SECRETARIAT LIFE MEMBERS Fax: 09 486 2743 Mobile: 021 521 537 Address Mr Blair Sheehy [email protected] Level 5, Tourism & Travel House 293 Riddell Road, Glendowie 79 Boulcott Street AUCKLAND 5 Ph: (09) 575 6686 BOARD Representing PO Box 1888, DX SX10033, WELLINGTON [email protected] ALLIED MEMBERS Ph: (04) 499 0104 Fax: (04) 499 0786 Mr Russell White Mr Tom Doocey Managing Director Director Chief Executive ATS Pacific Mainstay New Zealand Hotels Peter J Lowry MBE, LNZITT AUCKLAND Mitchell Corp New Zealand DDI (04) 495 0813 Ph: (09) 261 0710 36 Sir William Pickering Drive, Burnside [email protected] Fax: (09) 261 0738 PO Box 5341, DX WP24512 [email protected] CHRISTCHURCH Secretary to Chief Executive Joanne Warren Ph: (03) 358 7900 Mr Michael Wiedemann DDI (04) 496 4883 DDI (03) 358 0825 Chairman and Director Fax: (03) 358 5012 [email protected] Wiedemann Travel Ltd Mobile: 0274 375 887 Accounts Manager AUCKLAND [email protected] Chris Gray Ph: (09) 303 2568 DDI (04) 495 0814 Fax: (09) 377 5271 Mr Mark Quickfall [email protected] [email protected] Managing Director Totally Tourism Limited Financial Assessor Mr Keith Johnston The Station, Cnr Shotover & Camp Sts, Colin Blair OBE, B.Com, FCA Chairman PO Box 634, QUEENSTOWN Level 5, 61 Molesworth Street ID Tours New Zealand Ltd Ph: (03) 442 6033 PO Box 12346, WELLINGTON AUCKLAND Fax: (03) 442 5201 Ph: (04) 473 4330 Ph: (09) 379 6820 Mobile: 0274 336 576 Fax: (04) 473 4331 Fax: (09) 309 4156 [email protected] [email protected] [email protected]
ITOC Tourism Information Guide 2005 47 ITOC Organisation Chart & Strategy Plan for 2005
The President Stuart Neels
Vice President Martin Horgan Vice President Warren Harford Representing Full Members Representing Allied Supplier Members ITOC BOARD
Portfolio Group 1 Portfolio Group 2 Portfolio Group 3 Portfolio Group 4
Membership Marketing & Publicity Industry Relations & Standards & Performance RTONZ Relationships
Warren Harford (Chairman) Matt Brady (Chairman) Stuart Neels (Chairman) Tom Doocey (Chairman) Mark Quickfall Martin Horgan Matt Brady Dominic Cheng Ken McTague Stuart Neels Don Gunn Kiyomi Gunji Nick Ridling Keith Fong Brian Henderson David Hogan (Co-opted) Allan Williams Nick Ridling Kiyomi Gunji Mark Quickfall (RTONZ Issues) Ken McTague (Maori Tourism)
• Membership & Financial Criteria • ITOC Brand • New Zealand Tourism Strategy • Tourism Training • Membership Fees • ITOC marketing • Minister of Tourism • ATTTO National Standard • Secretariat • ITOC website • Tourism New Zealand • Code of Ethics & Practice • Promotion for new members • ITOC tour operator distribution • TIANZ • ITOC Pledge • Membership benefits system • Ministry of Tourism • Quality Performance • Membership brochures • Marketing events • NZ Hotel Council • Tour Guide Accreditation • ITOC Directory • TRENZ • ATEC & registration • Annual Conference • Seminars & Tradeshows • DOC • Member forums & networking • China Market Portfolio Group • IRD • NZIS • RTONZ
KEY GOALS
• Making membership of ITOC of • Managing changes in the • Good business relationships with • ITOC members to perform to benefit to all members distribution system. kindred associations. customer expectations. • Promotion of ITOC to new • Promotion of the ITOC brand • ITOC playing a role in New • ITOC to promote quality applicants & to the tourism within the industry. Zealand tourism strategy. standards. industry. • Review of the ITOC distribution • Implementing a joint strategy • Implementing a tour guide • Making the new approved ITOC system. with Tourism New Zealand. accreditation system & membership & financial criteria • Implementing a MoU with the registration process in work effectively. New Zealand Hotel Council. association with the ATTTO. • Marketing ITOC through the • Implementing a MoU with the • Supporting the National Directory & Information Guide & Bus and Coach Association. Standards marketed by the Discover NZ with ITOC brochure • Link ITOC distribution to RTO ATTTO. products and to Tourism New Zealand Brand strategy. • Implementing a MoU with the RTONZ.
48 ITOC Tourism Information Guide 2005 ITOC Constitution and Rules
Adopted at the Annual General Meeting held in Associate Member of the Association until such a time as (i) the member/Associate Member/Allied Member Rotorua on Friday 12 July, 1991, amended in 1994 and their turnover exceeds $499,999 per annum. An Associate ceases to be qualified for the category of membership 1995 Member would then be required to apply to the board of held by it under the rules of the association; or Name directors for Full Membership status. (ii) the member/Associate Member/Allied Member fails to 1 The name of the Association shall be The Inbound Tour Associate Members shall be entitled to attend or be pay any sum due by it to the association for a period Operators Council of New Zealand’’. represented at general meetings of the association and at of one month after notice of default has been given to any conference of inbound tour operators which members it by the association; or Registered Office and allied members are entitled to attend but shall not be (iii) the member/Associate Member/Allied Member fails to 2 The registered office of the Association shall be situated on entitled to vote at any meeting of the association. pay the annual subscription or levies payable by it Level 5, Paxus House, 79 Boulcott Street, Wellington or Associate members shall not be entitled to use or display pursuant to the rules of the association; such other place in New Zealand as the Board of Directors the design or emblem of the association described in these (iv) the member/Associate Member/Allied Member ceases may from time to time determine. rules but shall be entitled to indicate the fact that they are to meet the criteria for the category of membership Objects Associate Members of the association on any stationary or held by it and established from time to time by the 3 The objects for which the Association is established are:– printed matter or otherwise by using the words ‘a association; (a) To initiate and be actively engaged in the promotion of Associate Member of ITOC’ (v) where the member/Associate Member/Allied Member New Zealand as a visitor destination. The Board will have the discretion to review a Associate is an individual, the Member becomes bankrupt or (b) To unite in one organisation those persons, firms or Member at any time. compromises with his or her creditors or becomes corporations engaged in the sale of inbound tourism and 5 Application for membership shall be in such form as may lunatic or of unsound mind or commits any indictable the supply of services to inbound tourism. be prescribed by the Board of Directors, and the Board, on offence; or (c) To initiate, create and recommend the establishment of being satisfied as to the qualifications of the applicant, may (vi) where the member/Associate Member/Allied new tourism facilities in New Zealand. in its discretion admit him to membership. Member, is a corporation, it goes into liquidation (save (d) To assist in co-ordinating the sectional interests of the 6 Notwithstanding anything contained in the foregoing rules, for the purposes of reconstruction) or if the receiver of visitor industry. the Board of Directors may, in its discretion, admit as allied its undertaking or its assets is appointed; (e) To ensure the maintenance of satisfactory standards of members, persons or corporations engaged in the travel (vii) where the member/Associate Member/Allied service by operators of visitor plant and provide industry or in activities closely allied to the industry but who Member, within one month of a request being made guidelines and assistance when needed to improve are not eligible for membership under the foregoing rules. of it by the association’s financial assessor, fails to standards of service to visitors. 7 The Members of the Association shall be entitled to exercise provide information required by the association’s (f) To seek improved educational opportunities for those the following rights and privileges: financial assessor in relation to the approved financial engaged in marketing New Zealand’s visitor facilities. (a) To attend all general meetings of the Association and to criteria. (g) To provide and establish educational facilities for those speak and vote thereat. The right to vote at general Entrance Fees and Subscriptions involved in selling New Zealand tourism and to provide meetings of the Association is subject to the rider 10 Every applicant for full membership or associate such services to both New Zealand and overseas staff. contained at Rule 23(c) hereof that allied members are membership shall pay such entrance fee as may from time (h)To liaise with Government and other bodies on matters not eligible to vote for the full member candidates for to time be fixed by the Association in general meeting on relating to tourism and co-operate with all bodies, the board if directors and full members are not eligible to the recommendation of the board of directors. associations and industries regularly formed within the vote for allied member candidates for the board of 11.Every member, associate member and allied member shall travel and tourism industry. directors. pay such annual subscription as may from time to time be (i) To establish and maintain a code of ethics for inbound (b) In the case of corporation members, to appoint from fixed by the association in general meeting following tour operators. time to time a person to represent the corporation at consideration of recommendation of the board of (j) To protect and promote the mutual interests of the meetings of the Association and to exercise the voting directors. members of the Association. rights of such corporation; any person so appointed shall (a)Where two or more full members are partners in the (k) To acquaint the public of the services which members be eligible for membership of the Board of Directors and inbound tour operation business operated by them only are able to render with a view to establishing that shall for all purposes of these rules except the rules one such full subscription shall be payable, and all such membership of the Association is a guarantee of relating to entrance fees, subscriptions and levies, be members shall be jointly and severally liable to pay it. competence and integrity. deemed to be a member. (b)The annual subscription and annual levy payable by (l) To discourage unfair competition without it any way (c) To receive from the Association a certificate of members, associate members and allied members shall interfering with initiative and enterprise based on fair membership; and in the case of a member operating be paid within 30 days of the date on which the trading. more than one place of business to an extra certificate association forwards an invoice for payment to such (m) To promote the consideration of all questions for every such additional place of business, such member, associate member or allied member connected with tourism and travel and the sale and certificate to be used under the common Seal of the Subscriptions and levies remaining unpaid thereafter shall encouragement of tourism and travel. Association. be increased by 10 percent and such increase shall be (n) To promote or oppose legislative and other measures (d) Full members shall have the right to use, for display and without prejudice to the rights of the association to take affecting tourism and inbound tour operators. advertising purposes, and on his own stationery, the action pursuant to Rule 9(b) hereof to determine the (o) To do all such other things as in the opinion of the Board design or emblem of the Association, a copy of which membership of a member, associate member or allied of Directors of the Association are incidental or appears opposite, or any other design or emblem member on the basis that such party has failed to pay conductive to the attainment of the above objects or any hereafter adopted by the Association. sums due to the association. of them. (e) Allied members shall have the right to use for display Levies (p) To invest the moneys of the Association not immediately and advertising purposes and on their stationery the 12 The Association in general meeting at any time may required for its purposes in or upon such investments, design or emblem of allied membership approved by the determine by resolution passed by a two-thirds majority of securities or property as may be thought fit. Board of Directors. Whenever at any other time allied all voting members present and entitled to vote at a Membership members wish to acknowledge their allied membership meeting of the Association duly convened, to make levies 4 Full membership of the Association shall be restricted to of the Association the following wording only shall be on members or any class of members. The notice persons and corporations approved by the Board of used and quoted: ITOC logo followed by the words convening the meeting shall set out the proposal to make Directors, who package two or more products and services “approved ITOC Supplier”. the levy and the amount thereof. Upon the passing of the on behalf of principal suppliers in New Zealand on a Life Members said resolution a notice of the levy shall be served upon the nation-wide basis, and sell these products and services off- 8 On the recommendation of the Board of Directors any members affected thereby who shall become liable shore in the capacity of Inbound Tour Operators. individual may be elected a life member at any general therefore after the expiration of fourteen days from the A minimum turnover of five hundred thousand dollars meeting of the Association (notice of the proposal for such date of service. ($500,000) per annum is required by new applicants for full election having been given in the notice convening the General Meetings membership and they must have been actively trading as meeting) in recognition of outstanding services to the 13 A general meeting, to be called the Annual General an Inbound Tour Operator for a minimum of 12 months Association or the travel and tourism industry in New Meeting, shall be held once in every year, within six months prior to applying for membership. Zealand or elsewhere. The election of a life member shall after the end of the Association's financial year, at such The Board of Directors will determine the criteria for require a three-fourths majority vote to members present time and place as may be determined by the Board of membership, subject to approval by a general meeting. and entitled to all the privileges of membership except Directors. 4(a) The board of directors may, in its discretion, admit as voting and without payment of any subscription or other 14 A special general meeting may be convened in New Associate members of the association, persons or sum payable by ordinary members. The number of life Zealand at any time by the Board of Directors, and shall be corporations which satisfy all the criteria for full members shall be limited to five at any one time . convened by the Boar d upon requisition of ten members, membership of the association other than the criteria Cesser of Membership which requisition shall set out the resolutions proposed to relating to turnover, trading history, capital and financial 9 The membership of a Member, Associate Member, or an be moved thereat. If pursuant to such resolutions the Board assessment criteria. Allied Member shall fore with cease and determine if: shall fail within one month to convene a general meeting, A person or corporation wishing to become an Associate (a) The Member/Associate Member/Allied Member resigns, it shall be competent for seven or more of the Member of the association must be nominated by two having first paid all current membership dues and requisitionists to convene the meeting. persons/corporations who must be either members or subscriptions thereby being a financial member at the 15 Not less than fourteen days’ notice of any general allied members of the association. time of resignation. meeting specifying the day, hour and place of the meeting, Once the applicant for Associate Membership of the (b) Any one or more of the following circumstances arise or and, in cases of special business, the general nature of such association has been approved by the board of directors exist and the chief executive, by notice in writing sent to business, shall be given as provided by these rules to all that person or corporation shall on payment of the the Member/Associate Member/Allied Members at members entitled to vote, but the accidental omission to prescribed fee become an Associate Member of the his/her/its last known address, advises the give such notice or the non-receipt thereof by any member association. Member/Associate Member/Allied Member that its shall not invalidate the proceedings of any such meeting. An Associate Member of the association may remain an membership of the association has been terminated: 16 Ten members personally present shall constitute a
ITOC Tourism Information Guide 2005 49 ITOC Constitution and Rules
quorum for any general meeting; if at any annual general or allied members of the Association, and that such co- 30 At all meetings of the Board the President, or failing him, meeting or any special general meeting convened by the opted members shall be entitled to receive notice of all Vice-President, or failing them, the immediate past Board of Directors other than pursuant to a requisition a meetings of the Board of Directors, to attend such president, shall be entitled to take the chair. In the quorum shall not be present within fifteen minutes of the meetings and to take part in the discussion and absence of the President, Vice-Presidents and immediate time fixed for the meeting, the same shall be adjourned proceedings of the Board of Directors and to vote at past President the remaining members of the Board shall to such time and place as the Chairman shall determine, meetings of the Board of Directors in the same way as elect a Chairman. and at such adjourned meeting the members present if they had been elected to the Board. 31 Questions arising at any meeting of the Board of shall form a quorum; if at any general meeting convened (e) The Board of Directors so elected shall appoint a Directors shall be decided by a majority of votes, each pursuant to a requisition or by the requisitionists a President and two Vice Presidents at the first meeting member present being entitled to one vote, and the quorum shall not be present within fifteen minutes after of the Board of Directors following the Annual General Chairman of the Board shall have a casting vote in the the time fixed for the meeting, the meeting shall be Meeting who shall hold office until the first board event of equality of votes. dissolved. meeting following the AGM of the Association. 32 The Board of Directors shall cause minutes to be made Proceedings at General Meetings (f) The expression “member/s of the Association” where in books provided for the purpose of all resolutions and 17 The president shall be entitled to take the chair at every used in this rule shall be deemed to extend to and proceedings of general meetings and of meetings of the general meeting at which he is present, but in his include persons appointed to represent a company or Board. Any such minutes, if signed by any person absence, or if he shall be unwilling to act, a vice-president other incorporated entity which is a member of the purporting to be the chairman of the meeting to which or failing him the immediate past president shall be Association pursuant to Rule 7(b) hereof and persons they relate or at which they are read, shall be received as entitled to take the chair. If at any meeting neither the appointed in like manner to represent a company or conclusive evidence of the facts therein stated. president nor a vice-president nor the immediate past other incorporated entity which is an allied member of 33 A resolution in writing signed by all the members of the president shall be present or willing to act, the member s the Association. Board of Directors shall be as valid and effectual in all present shall choose another member of the Board of 24 At the Annual General Meeting in every year all the respects as if it had been passed at a meeting of the Directors to act as Chairman and if no member of the members of the Board shall retire from the office but Board duly convened. Board of Directors is present, or if he declines to take the every such member shall be eligible for re-election. Powers of Board of Directors chair, then the members present shall choose one of their 25 Nominations for the Board of Directors shall be signed 34 Without in any way restricting the generality of the number to be Chairman of that general meeting. by at least two full or allied members and deposited at powers conferred by these rules on the Board of 18 Every question submitted to a meeting shall be decided the registered office of the Association not less than 45 Directors, the Board may from time to time: in the first instance on a show of hands; and in the case days before the date fixed for the Annual General (a) Appoint and remove employees, and fix their salaries. of an equality of votes the Chairman shall, both on a Meeting. In the event of the number of nominations (b) Appoint any person or persons to hold in trust for the show of hands or on a poll, have a casting vote in exceeding the appropriate vacancies a postal ballot shall Association any property, and execute and do all such addition to the vote or votes to which he is entitled as a be held. No less than 30 days before the date fixed for deeds and things as may be requisite in relation member. the Annual General Meeting the Chief Executive shall thereto. 19 The Chairman or any three members present may distribute to the membership entitled to vote, the names (c) Institute, conduct, defend, compound or abandon demand a poll, and if a poll is demanded it shall be taken of the nominees in the form of a postal voting paper. legal proceedings or arbitrations by or against the in such a manner as the Chairman may direct. Allied members shall receive the form of postal voting Association or its officers or otherwise concerning the 20 The demand of a poll shall not prevent the continuance paper relating to the election of the allied members to affairs of the Association. of the meeting for the transaction of any business other the Board of Directors and full members shall receive the (d) Determine who shall be entitled to sign or endorse on than the question on which the poll has been demanded. form of postal voting paper relating to the election of the the Association’s behalf, bills, notes, receipts, Votes of Members full members to the board of directors. The voting paper acceptances, endorsements, cheques, releases, 21 On a show of hands those members present in person shall be completed and returned to the registered office contracts and other documents. and entitled to vote shall have one vote, and upon a poll of the Association. Only voting papers received at the (e) Make, amend, vary and rescind by-laws not every member present in person or by proxy shall be office of the Association on or before the 7th working inconsistent with these rules as they may deem entitled: day prior to the date set for the Annual General Meeting necessary, expedient or convenient for the proper (a) In the case of a member paying the basic membership shall be valid. Votes will be counted by two scrutineers conduct or management of the Association. subscription fixed by or pursuant to Rule 11, to one appointed by the Board of Directors to assist the Chief (f) Fill any casual vacancy occurring on the Board provided vote. Executive. The results of such postal ballot shall be however that if the office of President or Vice- (b) A resolution on a matter normally decided at a general announced at the appropriate time at the Annual Presidents shall become vacant the Board shall proceed meeting of members may be determined by means of General Meeting. In the event of there being an equality within one month to fill such vacancy. postal vote if in the absolute discretion of the Board of of votes for allied member candidates for the Board (g) Invest the funds of the Association in such a manner as Directors any such manner should be determined by which requires to be resolved by the election of just one it may in its absolute discretion think fit. means of a postal vote. Any such postal vote shall be of those allied member candidates as a board member (h) Appoint a person or persons to be the ITOC Auditor taken in such manner as the Board of Directors shall the existing allied board members shall each have one and financial advisor of the Association and to fix the direct and the result of such postal vote shall have the extra vote. In the event of there being an equality of votes remuneration payable to such person or persons. same effect as a vote of members passed at a general for full member candidates for the board which requires (i) To accumulate reserves and to make suitable meeting of the Association. The provision of Rule 14 to be resolved by the election of just one of those full arrangements by way of insurance or otherwise with relating to the calling of general meetings on the member candidates as a board member the existing full any insurance or other company or firm to ensure that requisition of ten members of the Association shall not board members shall each have an extra vote. If there is the public are reasonably protected against the default apply to this rule. Where a postal vote is directed by the still an equality of votes the successful candidate will be of any member. Provided however that Board pursuant to this rule, any motion shall be carried determined by the drawing of lots. In the event of there notwithstanding anything herein before contained the by a simple majority votes case pursuant to the postal being vacancies in the Board of Directors after such postal Board of Directors and any agent or delegate of the ballot, except that the majority required by Rule 45 will vote then additional nominations shall be accepted from Board are hereby expressly prohibited from pledging apply in respect of a postal ballot moving an the floor of the Annual General Meeting and if necessary the credit of all or any of the members of the amendment to these rules. an immediate election shall be held to fill such vacancies Association, and all claims, whether in respect of 22 Votes may be cast either personally or by proxy, provided at the Annual General Meeting. contracts or otherwise, shall be satisfied solely from the however that the instrument appointing a proxy shall be 26 If at any meeting at which an election to the Board of funds of the Association. deposited with the Association at its registered office at Directors ought to take place, the place of any retiring (j) To impose a fine of $500 or such greater sum as shall least 48 hours before the time appointed for the member of the Board of Directors be not filled, that be approved by the Annual General Meeting from time meeting. No person shall be appointed a proxy who is retiring member shall, if willing to continue, be deemed to time on any member who fails to submit his annual not a member of the Association and qualified to vote. to have been re-elected. accounts to the ITOC Auditor within four months of his 27 The office of a member of the Board of Directors shall The Board of Directors annual balance date. Such power shall be exercisable in be vacated if he ceases to be a member or if by notice in addition to the disciplinary powers set out in Rule 37 of 23 (a) The management of the Affairs of the Association writing he resigns his office. these rules. shall be vested in a Board of Directors; 28 A member of the Board of Directors may, with the (b) The Board of Directors shall comprise not less than Chief Executive approval of the Board, appoint any person to be an seven or more than eleven members of the 35 The Association shall have an Chief Executive who shall alternate or substitute member of the Board of Directors, Association, all of whom shall be elected by postal be an employee of the Association appointed by the and such appointment shall have effect, and such ballot or at the Annual General Meeting as is provided Board pursuant to its powers contained in Rule 34 hereof appointee whilst he holds office as an alternate shall be for in Rule 25 hereof. The immediate past president and who shall perform functions of Secretary to the entitled to notice of meetings and to attend and vote shall be an ex-officio member of the Board of Directors. Board and shall be present or represented at every thereat, but he shall ipso facto vacate office if and when Allied members shall be eligible for election to the meeting of the Association and of the Board of Directors the appointer vacates or ceases to hold office as a Board of Directors provided that the maximum number to perform the functions of Secretary thereat. The Chief member of the Board of Directors or removes the of allied members who can be elected to any one Executive shall in addition perform such functions and appointee from office, and any appointment and removal Board of Directors shall be three. They shall represent carry out such duties as the Board shall from time to time shall be made in writing. three separate categories of allied members namely determine. The Chief Executive shall be employed on accommodation, attractions/activities and transport.. Proceedings of Board of Directors such terms and conditions as the Board of may from time (c) Only allied members shall be eligible to vote for the 29 The Board of Directors may meet together for the to time determine and his/her functions shall include allied members of the board of directors and only full despatch of business, adjourn and otherwise regulate attending or arranging for an attendance at every Annual members shall be eligible to vote for the full members their meetings as they think fit, and may determine the General Meeting or Special General Meeting of the of the board of directors. quorum necessary for the transaction of business. Until Association and every Board meeting, to read the (d) The Board of Directors so elected as foresaid shall have such quorum has been decided five members of the minutes, orders and entries of preceding meetings, to power to co-opt to its number not more than three full Board shall be a quorum. take the minutes, to superintend respective minutes, and
50 ITOC Tourism Information Guide 2005 ITOC Constitution and Rules
to conduct all correspondence and to act in accordance evidence, without prejudice however to the right of the Borrowing Powers with directions from time to time given by the Council. In Board, if in its uncontrolled discretion it so determines 43 The Board of Directors may from time to time borrow addition the Chief Executive shall perform such role in to receive new or further evidence and the appeal shall for the purposes of the Association from any persons, relation to the discipline of members as is detailed in Rule be held at a place and at a time designated by the firms or corporations any sum or sums of money without 36 hereof. Board. At the time of making such appeal, the security or upon the security of all or any of the Disciplinary Powers appellant shall lodge with the Chief Executive a fee Association’s property (real or personal) and to execute 36 (a) Powers of Association: If a full member or an associ which may at the discretion of the Board, whether or legal or equitable mortgages or charges, or by the issue not the appeal proceeds, be forfeited or be used to ate member contravenes any of the provisions of the of bonds or debentures or debenture stock; and any such defray any costs of preparation for a hearing of the Rules including the Code of Ethics, the Association bonds or debentures or debenture stock may be issued appeal. has power to exercise disciplinary measures over that on terms that the amount to be secured may be paid up (g) Power of Board of Directors upon appeal: member in the manner set out in this Rule. by instalments, and may be paid off by periodical or other (i) On appeal, the Board may either: (b) Complaints to be in writing: No complaint shall be drawings, and generally upon such terms and conditions considered unless it is made by the complainant in (a) Quash the penalty, or (b) Confirm the penalty already imposed, or as to rate of interest or otherwise as the Board of writing and delivered to the Chief Executive of the (c) Direct the judicial sub-committee to impose such a Directors may think fit; and the Board may also borrow Association. Any letter of complaint shall be a penalty as the Board thinks fit. money from the Association’s bankers on overdraft or privileged document for the use of the Chief Executive OR (ii) In any event the Board may award the costs and otherwise, with or without security. and the Board of Directors and no member shall be expenses of the investigation hearing and appeal or permitted to use it in any civil action. No complaint shall The Seal any portion thereof in favour of or against the lapse under any circumstances or be considered 44 The Common Seal of the Association shall be in the appellant member as it may think fit. withdrawn until such time as the investigation sub- custody of the Chief Executive and shall not be affixed to (h) Right to publish penalties: The judicial sub-committee committee has dismissed the complaint or preferred any instrument except by order of a meeting of the Board shall be entitled to publish in the ITOC News and/or charges to the judicial committee. of Directors and any such instrument shall be signed by ITOC Directory and Information Guide, and/or ITOC (c) Investigation sub-committee: Upon receipt of any one member of the Board and the Chief Executive. Annual Report, notice of the expulsion or suspension of written complaint the Chief Executive shall refer the any member who shall be expelled or suspended or Amendment of Rules complaint to an investigation sub-committee to be subjected to any other penalty pursuant to the 45 These rules may be altered or added to or rescinded in appointed by the Board of Directors, which shall consist provisions of this Rule, containing the name and whole or in part by a resolution passed by a three-fourths of not less than two members nor more than three address of such member, such particulars as the Board majority of vote s cast at a general meeting of the members of the Board and at the same time shall refer may think proper of the offence for which the member Association, provided that notice of intention to propose the substance of the complaint to the member was expelled or suspended or otherwise penalised. It any such alteration, addition or rescission shall have been concerned and request his written comments to be shall also be the duty of the Board to publish in a submitted within a reasonable specified time. The given in the notice convening the meeting. This rule shall newspaper circulating in the District in which the investigation sub-committee shall, upon receipt of the apply where the Board directs a postal vote pursuant to member carries on business, notice of the expulsion or written comments or the expiration of the specified Rule 21 hereof. suspension of any member who may be expelled or time (whichever is the sooner), consider the complaint suspended. The member concerned shall have no right Notices and the member’s written comments and decide of action against the Board by reason of such 46 A notice may be served by the Association upon any whether the complaint warrants further investigation: publication. member either personally or by posting it in a prepaid should it so decide it shall frame charges of alleged (i) Report of hearing to be filed: Not less than fourteen letter addressed to such a member at his registered breaches of specified rules or of the Code of Ethics and days nor more than twenty-eight days after reaching a address. lay such charges against the member in writing with decision under this Rule the judicial sub-committee on 47 Any notice if served by post shall be deemed to have the Chief Executive: should the sub-committee decide the Board shall deliver to the Chief Executive a full been served on the day following that on which the no further investigation is warranted it shall report report of the charges, the hearing and t he penalty envelope or wrapper containing the same is posted, and accordingly to the Chief Executive and to the member. imposed upon any member. The Chief Executive shall in proving such service it shall be sufficient to prove that (d) Judicial sub-committee: Upon receipt by the Chief keep a register of all disciplinary actions. the notice was properly addressed and posted. Executive of any written charges by the investigation (j) The disciplinary powers hereinbefore set out are to 48 No member who shall have omitted to give his address sub-committee, the Chief Executive shall refer the apply to full members of the association and associate for registration shall be entitled to receive any notice from charges for hearing before a judicial sub-committee to members of the association and as far as the be appointed by the Board of Directors and t o consist the Association. interpretation of this particular Rule 36 is concerned of not less than four directors which shall not consist of (and this rule only) where reference is made to a Dissolution any members who have been members of the member of the association that reference shall be 49 The Association in general meeting may determine to investigation sub-committee. The judicial sub- deemed to cover both full members of the association dissolve the Association by resolution passed by a majority committee shall convene a formal hearing and shall and associate members of the association. of members present at a meeting of the Association. The give the member concerned not less than fourteen notice convening the meeting shall set out the proposal days’ notice of the date, place and time of the hearing, Indemnity to dissolve the Association. 37 Every member of the Board of Directors, the Chief together with full details of the charges laid. At the The resolution to dissolve the Association shall be Executive and other officer or servant of the Association hearing the member concerned may be heard in confirmed at a subsequent general meeting convened for shall be indemnified by the Association against, and it defence of the charges, either in person or in writing, that purpose and held not earlier than thirty days after shall be the duty of the Board of Directors, out of the and he shall be entitled to representation at the hearing the date on which the resolution so to be confirmed was by an advocate who shall be another member. funds of the Association, to pay all costs, losses and passed. Following such meeting the Association shall be Evidence from either side may be heard by the judicial expenses which any such member of the Board of deemed to be dissolved. If upon the dissolution of the sub-committee who may require any member or invite Directors, Chief Executive, officer or servant may incur or Association there remains after the satisfaction of all its any other person to appear before it and who may become liable to be reason of any contract entered into, debts and liabilities, any property, the same shall be appoint counsel to advise or assist it or the member. or act or thing done by him as such member of the The whole of the evidence shall be recorded either in Board of Directors, Chief Executive, officer or servant, in distributed among those persons, bodies or institutions writing or otherwise, and the judicial sub-committee any way in the discharge of his duties under authority of whom the Board of Directors as constituted immediately shall be entitled to receive evidence by way of Affidavit, the Association. prior to the passing of the said resolution shall direct but deposition or declaration even though such evidence Accounts in no event shall any of the said property be distributed in may not be admissible in a Court of law. 38 The Board of Directors shall cause accounts to be kept any manner or form amongst any person or persons who (e) Powers of judicial sub-committee: Should the judicial of the assets and liabilities, income and expenditure of were members of the Association at the date upon which sub-committee decide that a contravention of the the Association, and the books of the account shall be the said resolution for dissolution was passed. Rules or Code of Ethics h as been proved, it shall have kept at such places as the Board of Directors shall think Interpretation the power to impose all or any or more of the fit. 50 In these Rules, unless the context shall otherwise require: following penalties in respect of each such 39 The Board of Directors shall cause to be prepared and “Member” means a member qualified and admitted contravention: laid before every annual general meeting, a statement of under Rule 4 or under Rule 6 of these rules and therefore (i) Caution the member.(ii) Reprimand the member. the financial affairs of the Association and of its income includes full members and allied members of the (iii) Impose a fine not exceeding $1,000 on each breach and expenditure for the preceding financial year and a association; and recover any such fine by action at law or report thereon. Such account shall b e made up as at the “Month” means calendar month; otherwise. end of the Association’s financial year which shall be the “Full member” means a member qualified and admitted (iv) Suspend the member for such a period as the sub- 31st day of March. under Rule 4; committee thinks fit. 40 Once at least in every year, the accounts of the (v) Expel the member. Association shall be examined and the correctness of the “Allied member” means a member qualified and (vi) Order the member to pay costs and expenses of the accounts, income and expenditure shall be ascertained admitted to membership under Rule 6; investigation or hearing or such proportion thereof as by an auditor, who shall certify to the correctness thereof Words importing the singular include the plural, and vice it thinks fit. and may make such report to the members thereon as versa; (f) Right of appeal to Board of Directors: Every member he thinks proper. Words importing the masculine gender include the who has had a penalty imposed against him by the 41 The Auditor shall be appointed by the Annual General feminine gender; judicial sub-committee may, within fourteen days of Meeting. Words importing persons include corporations. being notified of such a decision, appeal to the Board 42 All monies received by the Association shall be paid to Associate member means a person or corporation of Directors against the imposition of such penalty. Any the Bankers of the Association. Such Bankers shall be admitted as a associate member of the association such appeal shall be based entirely on the recorded appointed by the Board of Directors. pursuant to Rule 4A.
ITOC Tourism Information Guide 2005 51 ITOC Code of Ethics & Practice
(Endorsed by the New Zealand Tourism Industry Association, NZTIA) approved by the ITOC Annual General Meeting, held in Wellington on Tuesday, 18 July 1995 amended by members in a postal ballot March 2002 GENERAL PRINCIPLES (v) ITOC Full members and ITOC Associate Members the responsibility for payment of all accounts will treat their clients as paramount and will not (including cancellation fees) rests entirely with the (i) The ITOC Code of Ethics is designed to advance accept instructions creating or likely to create a ITOC Full member and ITOC Associate Members. the objects of the Association by requiring all conflict of interest. Any disputes or delays caused by the original members to adhere to and observe high standards source of the business does not absolve the (vi) ITOC Full and Allied Supplier members will ensure of integrity and ethical conduct in all their inbound operator from its responsibility. business dealings. that their staff are adequately trained and that service standards to all clients are at the highest PART THREE: Responsibilities in dealing (ii) The recognition and practise of ethical conduct possible level, in order to enhance the goodwill with other members within the inbound tourism industry is a necessary and reputation of New Zealand as a quality and important component in achieving and destination. (i) ITOC Allied Supplier member Carriers, Hotels and maintaining ITOC’s goals of quality, integrity and product suppliers agree that they will carry out professional excellence and thus the promotion of PART TWO: Responsibilities in dealing their undertaking with proper care, skill and due New Zealand as a visitor destination. with carriers and principal suppliers diligence that they will assume full responsibility for any liability arising solely from their failure to (iii) The promotion of New Zealand as a visitor (i) ITOC Full members and ITOC Associate Members give proper instructions to the ITOC Full member destination and the achievement by ITOC of its shall, at all times, follow the best traditions of and ITOC Associate Members or for incorrect or other objectives is enhanced as a result of salesmanship and fair dealing by according all inaccurate instructions in their advertising initiative, enterprise and competition where the carriers, hotels and product suppliers which they materials. In return, the ITOC Full members and same is founded on principals of fair trading but represent fair and responsible representation. damaged by unfair competition and unethical ITOC Associate Members agree that they will carry conduct. (ii) ITOC Full members and ITOC Associate Members out their undertaking with proper care, skill and shall make themselves thoroughly conversant with due diligence to proper instructions given by (iv) ITOC full members and ITOC associate members in agreements and with tariff rules and regulations. Carriers, Hotels and product supplies and that all dealings with each other, with overseas visitors, They shall make every endeavour to see that their they will assume full responsibility arising solely and with suppliers and in the conduct of their staff know of these arrangements and rules, and from their lack of proper care, skill and due business generally shall not engage in unfair have access to them and understand them. diligence to instructions so given. competitive practices. (iii) ITOC Full members and ITOC Associate Members (ii) ITOC Full members and ITOC Associate Members (v) By way of example, as a general principle, ITOC shall not improperly attempt in any manner to should not disparage the business practices of a members should conduct their businesses on the influence the employees of carriers, hotels or competitor, nor volunteer a disparaging opinion of basis that the cost of the product they sell is to be product suppliers for the purpose of securing a competitor’s transaction. If an opinion is sought covered by the price paid by the purchaser for the preferential consideration in the assignment of it should be rendered with strict professional product. space or for any other purpose. integrity and courtesy. (vi) The long term achievement of the objects for (iv) ITOC Full members, and ITOC Associate Members, (iii) ITOC Full members and ITOC Associate Members which ITOC has been established cannot be in order to ease space availability problems of shall not wilfully interfere with or induce sustained by business practices which are hotels, shall release promptly all unsold space and cancellation of an existing contract. inconsistent with this basic principle. A business return unrequired accommodation as per their (iv) ITOC Full members and ITOC Associate Members which places reliance upon the generation of agreed terms and conditions with the hospitality shall not initiate, simulate or copy any name, revenue from indirect sources, such as division of the New Zealand Tourism Industry design, or style mark or pattern used by another commissions from retailers, and which seeks to Association. obtain a competitive advantage in the pricing of ITOC member, hotel, carrier or product supplier its product on this basis, is likely to be regarded, (v) ITOC Full members and ITOC Associate Members without permission. should not overbook to protect space for possible upon investigation, as having breached this Code (v) ITOC Full members and ITOC Associate Members business. of Ethics. Reliance on such indirect sources of are not justified in violating any provisions of revenue as an integral component in the ability of (vi) ITOC Full members and ITOC Associate Members these principles of professional conduct and ethics the member to pay for and supply the product is should avoid booking the same business at on the ground that some other ITOC member may regarded as detrimental to the promotion of New alternative properties to cover waitlisting be doing so. Zealand as a visitor destination and not in the situations. interests of inbound tourism to New Zealand. (vi) ITOC Full members and ITOC Associate Members (vii) Orders placed by ITOC Full members and ITOC should so conduct their business as to avoid (vii) Members shall comply with the requirements of Associate Members for accommodation or controversies with their fellow ITOC members and the Fair Trading Act 1986, the Commerce Act services, shall be made and acknowledged in ITOC Associate Members. In the event of a 1986 and with all other statutes and Regulations writing and will be binding. controversy between ITOC members such which regulate trade and which govern business controversy may be submitted to the ITOC ethics practices in New Zealand. (viii) ITOC Full and Allied Supplier members shall committee (in accordance with the constitution adhere to the truth and shall not make false, and rules) rather than initially resort to litigation. (viii) In no circumstances are the provisions of this deceptive or misleading statements or implications Should the suggested course of action Code of Ethics to be interpreted as requiring when called on to give an opinion of a carrier, recommended by the ethics committee not be members to adopt a course of conduct which is hotel, tour operator or other product supplier. inconsistent with the requirements imposed upon acceptable to both parties then the dispute should them from time to time by the Fair Trading Act (ix) In the event of a complaint or grievance by a client be referred to an appeal panel of three, this panel 1986, the Commerce Act 1986 or any other against any carrier, hotel or other principals, ITOC to consist of the ITOC Chief Executive, the ITOC statutes or regulations which regulate trade or Full members shall give the principal an Solicitor and an independent arbitrator acceptable which govern business in New Zealand. opportunity to make a full investigation before to both parties. The panel will only officiate if taking any action against the principal supplier. both parties agree to abide by the decision of the PART ONE: Professional responsibility – Any complaint or grievance should be handled panel. If in the course of investigation by the Relations with Overseas Visitors and promptly. ethics committee or the appeal panel a possible their Travel Agents/Wholesalers breach of this code of ethics is revealed the matter (x) ITOC Full members and ITOC Associate Members must be referred to the Board for investigation in (i) It is the duty of ITOC Full members and ITOC must adhere to all Agreements entered into by the accordance with Rule 36 of the constitution and Associate Members to keep themselves and their Association. rules of the Association. staff fully informed on all aspects of New Zealand (xi) ITOC Allied Supplier member Carriers, Hotels and Travel, in order to be in a position to give visitors (vii) ITOC Full members and ITOC Associate Members product suppliers should avoid overbooking to and their Travel Agents and Wholesalers are encouraged to offer preferred status to ITOC cover traditional or expected wastage when professional advice on what New Zealand has to Allied Supplier members. dealing with ITOC Full members, other than offer. normal management of capacity. (vii) ITOC Allied Supplier members are encouraged to (ii) ITOC Full and Allied Supplier members shall offer preferred terms to ITOC Full members. (xii) ITOC Allied Supplier member Carriers, Hotels and consider every Transaction with a client to be product suppliers will honour bookings made by strictly confidential, except in the case of default. ITOC Full members when a deposit or payment (iii) ITOC Full members and ITOC Associate Members has been made. SIGNED:______shall advise their clients of their standard terms (xiii) In all matters where an ITOC Allied Supplier DATE: and conditions of trade at the time of any change member is dealing with an ITOC Full member, the ______or prior to accepting bookings from a new client. responsibility to comply with agreed terms and (iv) ITOC Full and Allied Supplier members, in their conditions rests entirely with those parties. The ITOC FULL MEMBER COMPANY: advertising, shall not make misleading, incorrect activities or actions of any other parties should not ______or dishonest statements. in any way lessen such responsibility. In particular ______
52 ITOC Tourism Information Guide 2005 ITOC Membership and Financial Criteria
Full Membership and training and in order to maintain an acceptable level of competency, each In examining the members records the ITOC (i) Any person, firm or corporation registered member must have at least one senior staff Financial Assessor will be checking to ensure in New Zealand, packaging two or more member who is qualified in any one or more compliance with the following requirements. products and services on behalf of of the following ways. It is recognised that the specific records will principal suppliers in New Zealand, on a vary according to the accounting system in nationwide basis and selling these a) Member or Associate of the New Zealand use. However, in every case the following are products and services offshore, may be Institute of Travel and Tourism (NZITT) seen as basic requirements which should be considered by the board for full b) ATTTO (ATITB) Level 2 Advanced covered by any system. membership of ITOC, provided he is Certificate of Competency engaged in New Zealand in the capacity of c) ATTTO (ATITB) Level 3 Certificate of an inbound tour operator. Management Specific Best Practice d) A Diploma - Certificate in Tourism Studies Requirements of the Members’ (ii) Full members and applicants for issued by a tertiary institution, eg Polytechnic or university that is acceptable to Accounting System membership must meet standards and and recognised by the ATTTO. criteria in the following areas, viz, Premises e) Notwithstanding anything to the contrary 1. Quotation Form in which they operate the Inbound Tour in Clauses (a)-(d) above the Board may, at its Operator Business; qualifications of their discretion, waive the need for an applicant A quote must be prepared for every tour, and management and staff; business capital; to have fulfilled the educational criteria of must disclose the following components: financial stability, turnover and trading ITOC provided that the Board shall require (1) The costs of all accommodation, coach history and minimum accounting such alternative proof of the applicant’s transport, airfares, car rental, insurance, requirements. suitability and competence. meals, transfers and miscellaneous charges payable by the approved inbound tour (iii) It is a fundamental condition that full Minimum Turnover and Qualifying Period operator on behalf of the tour. membership is granted subject to agreeing of Business (2) The total cost of the tour, excluding, or to abide by the Constitution and Rules, A minimum turnover of one million dollars net of GST and before any deduction of Code of Ethics and Practice, and all ($1,000,000) per annum is required by new commission. agreements entered into by the applicants for full membership and they must (3) The mark-up or gross margin applied by Association. have been actively trading as an inbound tour the approved inbound tour operator. operator for a minimum of twelve months (iv) Full Members and applicants must also prior to applying for membership. (4) The final sale price net of GST. meet the requirements of the ITOC Financial Assessor and agree to submit to Compliance with Best Practice Accounting (5) GST on the sale price. an annual financial review process and and Reporting Standards compliance with the Best Practice (6) The total price including GST. Accounting and Reporting Standards as The primary purpose of these set out in the criteria. requirements is: (7) The total number of pax on which the above information is calculated. (v) Applications for membership must be 1.To facilitate the annual review process submitted on the Association’s undertaken by the ITOC Financial Assessor (8) Amendments to final pax numbers and “Application for Membership” Form. by ensuring that there is a recognisable trail the changes applicable to the original Forms of Application may be obtained of accounting data for any selected tour quotation. from: that will: 2. Tour File Reference & Ledger Chief Executive (1) Disclose the full and accurate basis of the Inbound Tour Operators Council of tour quotation to the gross profit level. Every tour booked with an approved New Zealand (Inc) inbound tour operator must be assigned a PO Box 1888 (2) Enable the accurate and provable unique tour reference, and a ledger in which WELLINGTON computation of the tour gross profit, and is recorded all transactions pertaining to the disclose the dates of, and amounts of, all tour, including the tour file reference and (vi) The Board of Directors will determine the monies receipted from agents and paid out tour name. criteria for membership, subject to to approval by a general meeting. suppliers for the tour. The ledger may be in card, book, computer file format or spreadsheet, the (vii) The Board of Directors, once it is 2. Ensure that all components of the key requirements are: satisfied that an applicant for membership accounting systems are integrated to the has met the criteria and requirements of extent that the financial statements (1) Access to it must be quick and easily membership, may in its discretion admit presented to the ITOC Financial Assessor are traced from the tour file reference. such applicant to membership. Details of reconcilable to the relevant components of the association criteria for full membership the accounting system, such as trial (2) It must be divided into three sections, for are as follows: balances, general ledgers, cash books and accounts receivable, accounts payable and subsidiary accounting systems and records. one for tour profit determination.
Personnel Qualifications 3. Ensure that all such financial statements are Under the accounts receivable section also reconcilable with those returns are to be listed Applications for membership shall be in presented to the Inland Revenue Dept by (a) All invoices and credit notes raised by the approved inbound tour operator on the such form as may be prescribed by the way of income tax and GST. Outbound Tourist Operator with which the Board of Directors, and the Board, on being approved inbound tour operator is working satisfied as to the qualifications of the 4. That all disbursements for wages and off-shore, with invoice and credit note applicant, may in its discretion admit him to salaries are properly accounted for and reference numbers and dates, and showing membership. returned in accordance with NZ Income Tax in two columns the GST inclusive amount In recognising the importance of education and Accident Compensation legislation. and the GST exclusive amount.
ITOC Tourism Information Guide 2005 53 ITOC Membership and Financial Criteria
(b) All receipts from the overseas tour the business, referral or shopping 7. Wages, Salaries and PAYE operator, with the date of receipt and any commissions. Referral or shopping relevant receipting/banking reference commissions must be taken to a separate Details of remuneration arrangements with (GST inclusive). income account and not applied to a tour all employees, including shareholders, ledger as revenue or a reduction in directors and business owners are to be Under the accounts payable section are supplier costs. recorded in a register, which must be kept to be listed up to date. (a) All supplier invoices relating to the tour, (3) For cash outwards, all payments made to It is mandatory in NZ that pay as you earn with supplier invoice references, dates and suppliers who provided services related to (PAYE) tax is deducted from all wage and amounts in two columns, GST inclusive tours, must be analysed to show the tour salary payments to employees, and returned and GST exclusive, and the same with file reference and the amount paid for the supplier credit notes. tour. to the IRD every month. It is also mandatory (b) All payments made to suppliers on the to maintain wage and salary registers, file, with cheque numbers, dates and (4) Every transaction relating to a tour, showing gross wages and salaries, PAYE amounts (GST inclusive). which is receipted or paid through the deducted, and net wages paid to cashbook, must be easily referable to the employees. The PAYE deducted and paid to Under the Profit Section, the tour profit Tour Ledger, and the Tour Ledger Control the IRD must be reconcilable with the wage is to be calculated as File must be reconcilable to the cashbook and salary register, and the gross wages Sum of all accounts receivable invoices and paid to all employees in the Annual Financial credit notes exclusive of GST. totals. Less sum of all accounts payable invoices Statements must be reconcilable with the and credit notes exclusive of GST. 6. GST Returns cash book and wage and salary register. = Gross margin for tour. Compare gross margin per quote. (1) Filed on a Cash Basis Reason for variation. Both the output and input tax calculations 8. Monthly Financial Reports must be reconcilable to the cashbooks. Once the tour ledger file is completed and all Under the provisions of section 194 of the transactions pertaining to the tour have (2) Filed on an Invoice Basis Companies Act 2003, Directors are required been recorded, the file is to be stamped or Output tax must be reconcilable to the to ensure that their company keeps otherwise annotated as “Completed”. accounts receivable invoice file and accompanying register. accounting records which, amongst other 3. Tour Ledger Control File Input tax must be reconcilable either to things: the cashbook or accounts payable ledger A separate ledger file is to be maintained to where one is used. (a) correctly record and explain the show a running total of the individual tour transactions of the company; and ledgers. (3) Filed on Hybrid Basis (b) will at any time enable the financial It is to list for every file: Both tax calculations must be reconcilable position of the company to be Tour file reference. to the relevant cashbook or accounts determined with reasonable accuracy. Sales totals (accounts receivable) excluding receivable/accounts payable ledger or GST. register. Members are required to satisfy the ITOC Purchases and services totals (accounts Financial Assessor that they obtain monthly payable) excluding GST. (4) Mandatory Ability to Cross Check financial reports which record with Gross margin. It is an essential requirement that the reasonable accuracy the financial position of Quoted gross margin. working papers for any individual GST the company. return must be reconcilable to: The control ledger totals must be (a) Cashbooks where the cashbook is used reconcilable to the individual ledgers, and to to compute GST. the cashbooks. Refer Section 5. 9. Retention of Accounting (b) Accounts receivable or accounts payable ledgers where they are used to Records compute GST. 4. Account Receivable and (c) Accounts receivable registers where Members must maintain record storage Accounts Payable Invoices they are used to compute GST. systems which enables them to comply with Consolidated GST returns over 12 the Income Tax Act requirement of retaining All accounts receivable invoices should be months must be reconcilable to: accounting records for a minimum of seven filed sequentially with a control register. (d) Sales and other income in the annual years. All accounts payable invoice should be filed financial statements. in a manner that allows for quick, easy (e) Payments made for supplier services and access after it has been recorded in the tour Financial Statements ledger. Cheque number sequence, purchases in the annual financial alphabetic sequence by payment month are statements. Every Full member or every applicant for Full two examples. Therefore the accounting system must be membership shall provide Annual financial able to differentiate GST output tax on statements prepared in accordance with sales of non-tour services, for example standard accounting practices. Such 5. Cash Books fixed assets, and purchases of non-tour statements shall be provided on a services, such as office expenses, fixed confidential basis to the ITOC Financial (1) Manual or computer generated cash assets, vehicle expenses etc. Assessor and must meet the financial books must be maintained and reconciled standards and financial ratio analysis to bank statements at least monthly. (5) Notification of Errors to IRD established from time to time by ITOC. Any material error, whether accidental or (2) For cash inwards, all deposits must show The Annual financial statements in their not, in the computation of GST details of tour file references and the final form must be prepared or certified by a (and income tax) must be brought to the amounts receipted for individual tours, chartered accountant and signed by a and monies received for other reasons; notice of the Inland Revenue Department director of the member or applicant for e.g. GST refunds, advances made to and corrected in subsequent returns. membership.
54 ITOC Tourism Information Guide 2005 ITOC Membership and Financial Criteria
Members are required to submit financial of financial statements are possible and do offshore outbound tourist operators and statements to the ITOC Financial Assessor occur. The ITOC Financial Assessor shall other clients. A high percentage may within four months of the date of the have discretion as to the most appropriate indicate poor credit control and exposure to member’s annual balance. interpretation of any item in accordance bad debt problems. with recognised accounting practice. Rule 34(J) under the Constitution and Rules Up to 25% 5 points states – Powers of Board of Directors – 26% to 40% 4 points Financial Assessment 41% to 55% 3 points 34(j) To impose a fine of $500 or such 56% to 70% 2 points greater sum as shall be approved by the Each Full Member or applicant for 71% to 85% 1 point Annual General Meeting from time to time membership shall complete and provide to Over 85% 0 points on any member who fails to submit his the ITOC Financial Assessor an Annual annual accounts to the ITOC Financial Financial Assessment form showing the (iii) Equity and Proprietors Funds Ratio Assessor within four months of his annual points achieved for each of the tests balance date. Such power shall be outlined below. = Net Tangible Assets exercisable in addition to the disciplinary Total Tangible Assets Employed powers set out in Rule 37 of these rules. The tests and the maximum number of points obtainable are: This ratio measures the amount of total New applicants for full membership must funds invested in tangible assets which has provide current financial statements and (i) Current Ratio 10 points been provided by the shareholders or budgets to the ITOC Financial Assessor as (ii) Debtors Collection Ratio 5 points proprietors. required by him. (iii) Equity Ratio 10 points (iv) Profitability Ratio 5 points Net Tangible Assets Total 30 points This is the amount of shareholders funds Content of Accounts (capital and reserves) reduced by intangible A total of 15 points or more is required. assets such as goodwill, franchise fees, The Financial Statement package must Members obtaining less than 15 points preliminary expenses, and also reduced by include a list of shareholders and directors, must provide the ITOC Financial Assessor accounts receivable from shareholders and a copy of the Directors Report, Statement with a written proposal of action to be associated companies (unless these of Accounting policies and the notes to the taken to achieve 15 points. Subject to prior accounts receivable are owing for travel accounts. Where applicable a copy of the notification to the member, the ITOC services in the ordinary course of the Auditor’s report should also be attached. Financial Assessor may advise the Chief business). Executive and Board of ITOC of the name The financial statements must disclose, of a member achieving less than 15 points. Total Tangible Assets Employed either in the accounts themselves or as This is the total amount of all assets employed in the entity, ie current and fixed Notes thereto: The allocation of points for each of these assets, investments but again excluding items will be assessed as follows: intangible assets and accounts receivable (a) Gross Sales Revenue. Gross sales include from shareholders and associated all sales of package tours, hotels, car (i) Current Ratio = Current Assets companies. rental, insurance, accommodation and Current Liabilities miscellaneous income stated net of GST 0.90 and over 10 points and before deduction of commission. This ratio provides a measure of the short- 0.80-0.89 9 points Non-travel turnover earned by the term solvency of the entity. 0.70-0.79 8 points member should also be included. 0.60-0.69 7 points (b) Advances to shareholders, associated i. Current Assets 0.50-0.59 6 points companies or other related parties. This is current assets per statement of 0.40-0.49 5 points (c) Loans from shareholders (to be classified financial position reduced by receivables 0.30-0.39 4 points as current or term liabilities as from shareholders, parent and associated 0.20-0.29 3 points appropriate) companies (unless these are amounts 0.10-0.19 2 points (d) Total remuneration, profit share, owing for travel services in the ordinary 0.00-0.09 1 point bonuses or fees paid to shareholders, course of the business). proprietors. (e) The bank accounts holding client funds. ii. Current Liabilities (iv) Profitability Ratio (f) The aggregate amount received from This amount includes the current portion of clients and held by the member at external long term debt, including advances Net Profit after Tax x 100 balance date. from shareholders repayable within one Shareholders Funds (g) Accounts receivable showing separately year. amounts due from: This ratio is a measure of the financial - Clients Over 1.80 10 points 1.20-1.29 4 points return on shareholders funds. - Other parties 1.70-1.79 9 points 1.10-1.19 3 points (h) Accounts payable showing separately 1.60-1.69 8 points 1.00-1.09 2 points Net Profit after Tax is profit after taxation amounts due to: 1.50-1.59 7 points 0.9-0.99 1 point but before extraordinary items. If it is - Suppliers of accommodation, travel and 1.40-1.49 6 points Below 0.90 0 points considered that the true level of profit is other tour related costs 1.30-1.39 5 points understated because of “excess” - Others remuneration to shareholders a submission (i) Details of securities given by the (ii) Debtors Collection Ratio can be to the IFA on this point. company to third parties (j) Details of contingent liabilities = Total amount due from clients x 100 Shareholders Funds is comprised of the (i.e. guarantees, claims) Gross Sales Revenue for last 1 total of paid up share capital and retained (k) Any abnormal or unusual items which 3 months earnings. If the member has no retained have affected operating results. This ratio provides a measure of the earnings but has accumulated losses then It is recognised that different interpretations promptness of payment to the member by those losses are deducted from paid up
ITOC Tourism Information Guide 2005 55 ITOC Membership and Financial Criteria capital to arrive at net Shareholders Funds. notification of such change shall be given OTHER REQUIREMENTS OF FULL to ITOC within 21 days of the change MEMBERSHIP Over 20% 5 points taking place. 16% - 20% 4 points 11% - 15% 3 points (b) Where there is a proposed change of (i) Full members must carry Public Liability 6% - 10% 2 points ownership of shares of a member company Insurance with a minimum cover of $5 0% - 5% 1 point of 20% or more of the capital of the million. It is recommended that full Loss 0 points company the approval of ITOC is required of such change of ownership. Application members also carry Professional Liability SPECIAL REVIEW for approval of the new shareholders must Insurance. be made on the form prescribed by ITOC containing the same requirements as in an In addition to the Annual Review the ITOC application for new membership and (ii) Full members must participate in and Financial Assessor shall have the power to accompanied by the same application fee. supply information on a strictly confidential carry out a special review of a member at any time if he considers that the member basis to the ITOC Annual Survey and (c) A change in the Directors of member may be a risk to ITOC. Should the Board of Research project. company shall be notified to ITOC within ITOC determine that membership be 21 days of the change taking place. terminated the member shall have the same (iii) Full members must submit details of right of appeal as in the case of a decision (d) In every case where there is a change of company insurances relating to the not to renew membership. ownership of shares of a member company approval of the ITOC Financial Assessor is protection of customers (eg public and required. professional liability) held for inclusion in CHANGE OF OWNERSHIP the ITOC Insurance Register. (e) Should no notification of such changes (a) Where there is a change of ownership of be received by ITOC the board will have the shares of a member company of less than authority to lapse the member as a full (iv) Full members are encouraged to offer 20% of the capital of the company, member of ITOC. preferred status to Allied Members. Notes
56 ITOC Tourism Information Guide 2005 ITOC China Market Portfolio Group
Memorandum of Understanding on Inbound Tourism from Mainland China between The Inbound Tour Operators Council and The New Zealand Tourism Board
In recognition of the commitment operations within New Zealand, 5. That the nominated ITOC tour given by the governments of the who has written and oral Chinese operators will use their best People’s Republic of China and New language skills. endeavours to locate any Zealand to develop quality two way 1.4. Demonstrated access to Chinese overstayers. flows of visitors to each others speaking meet and greet staff in country, the Inbound Tour Operators addition to operations staff as per 6. That NZTB will advise the China Council (ITOC) and the New Zealand 1.3. National Tourism Administration (CNTA) of the list of approved Tourism Board (NZTB), hereafter 1.5. Demonstrated access to Chinese inbound tour operators. referred to as ‘The Parties’, agree to a speaking tour guides with a structured and controlled approach to minimum one years experience in 7. That NZTB will provide ITOC will a developing inbound travel to New guiding within New Zealand. schedule of the Chinese agents who Zealand from the People’s Republic of 1.6. Commitment to the ITOC have been approved by the CNTA. China. To meet this objective the ‘Recommended Industry parties have agreed upon the Guidelines’. 8. NZTB will only work with the following; 1.7. Commitment to help educate and approved Chinese agents and the train their key industry suppliers in New Zealand operators who meet 1. That ITOC will provide NZTB with a handling Chinese business. ITOC agreed standards. list of approved inbound operators who meet agreed minimum criteria 2. The approved ITOC operators 9. That the approved list will be which will include, agree to develop business from reviewed by both parties after 12 the agents nominated by the months of operation. 1.1. Inbound operators that are People’s Republic of China who currently active in dealing with the are initially located in Beijing, Signed in Wellington on the People’s Republic of China market Shanghai and Guangdong 4 September 1997. and can demonstrate a track Province. record of commitment to this On behalf of the Inbound Tour market. Additional operators can Operators Council 3. That ITOC will monitor the quality be considered as they meet the and professionalism of the criteria as detailed. Peter J Lowry nominated operators to ensure 1.2. Sales Manager, with a minimum of Chief Executive that they continue to meet the two years experience of selling New Zealand as a destination, with criteria as stated in 1 above. written and oral (Mandarin and the On behalf of the New Zealand appropriate provincial dialect) 4. That the nominated ITOC tour Tourism Board Chinese language skills. operators will work in harmony to 1.3. At least one full time staff member, provide the best long term results Paul Winter with a minimum of one years for the New Zealand tourism Chief Executive experience in handling tour industry.
ITOC Tourism Information Guide 2005 57 ITOC China Market Portfolio Group
ITOC China market portfolio group approved membership and best practice criteria
The membership criteria and best which will include their photograph. (iv) The applicant must comply with the practice standards for the ITOC China (iii) These guides are to be audited ITOC Code of Ethics and Practice. market portfolio group be as follows: annually and their names kept in the ITOC tour guide register. They are to be (v) The secretariat will notify all allied (i) On receipt of an application from a full known as ‘approved ITOC tour guides’; supplier members of the names of member, having been a member for applicants wishing to join the ITOC over one year, the secretariat should (f) Has a commitment to educate and China market portfolio group in check that all details on the application train key industry suppliers in the order to give members the form are correct, the Deed of handling of Chinese business; opportunity to make comment. Understanding signed and the application fee of $2,750.00 plus GST (g) Is committed to quality standards and (vi) The application form for paid. will only use licensed coach operators membership of the China market who are members of the Bus and Coach portfolio group will comply with the (ii) The China Market Portfolio Group Association or meet Qualmark audit and financial assessment Auditor, Ms Jennie Law, and the standards. process. independent financial assessor, Mr Terry These coach operators and their drivers Snoswell, will be requested to undertake must have a current passenger services In addition the above the following an audit of the applicant in accordance license and be approved; will apply with the membership and financial criteria of ITOC and to seek evidence (h) Processes only business coming (a)The secretariat will put in place a that there are good business practices in through approved ADS agents complaints register on cases reported place and that the applicant – nominated by the People’s Republic of to the secretariat and spot checks China as per the Tourism New Zealand should be carried out by the ITOC (a) Is actively involved in marketing New approved list; Auditor or board nominated persons. Zealand to the People’s Republic of China; (i) Agrees to work in harmony with other The ITOC China Market Portfolio ‘approved’ nominated ITOC inbound Group Auditor and Financial (b) Employs a Sales Manager who has tour operators and provide the best long Assessor will undertake an annual been based in New Zealand and is a term results for the New Zealand audit of – resident of New Zealand with a tourism industry. Agrees to abide by the minimum of two years’ experience in ITOC Code of Ethics and Practice as set (b) All current members of the China selling New Zealand as a destination. out in the Code including evidence that market portfolio group based on the He or She must have written and oral they are not predatory pricing or selling new ITOC membership and financial Chinese New Zealand in a way that does not criteria. An annual fee of $1,500.00 language skills; meet the recognised standards and plus GST will be paid to cover the business practices of ITOC and Tourism cost of the audit as from the ITOC (c) Employs at least one further full time New Zealand. 2003/04 financial year (1 April – 31 staff member who has written and oral March). Chinese language skills. This staff (j) Has in place clear procedures and member must have been a resident of accountabilities to help locate and (c) The ITOC China Market Portfolio New Zealand for a minimum of two report overstayers; Group Auditor will undertake an years; annual audit on all registered guides (k) Agrees to abide by the Deed of of members of the China market (d) Employs or contracts competent Understanding as set out in the Deed. portfolio group. Chinese speaking meet and greet staff in addition to operations staff. These (iii) The applicant must meet the new ITOC (d) Monies held by the ITOC China staff must also be residents of New membership and financial criteria Market Portfolio Group based on Zealand with appropriate experience in approved by the ITOC Annual General application fees less expenses will be selling New Zealand; Meeting in Dunedin on 25 July 2003, held on trust by the secretariat. including personnel qualifications, (e) (i) Employs or contracts competent minimum turnover and qualifying (e) The secretariat will put in place an Chinese speaking guides, resident in period of business compliance with best accreditation system with the ATTTO New Zealand, with a minimum of one practice accounting and reporting and Qualmark for all registered year’s experience in guiding within standards, financial assessment and guides and maintain a register. ITOC New Zealand; tests relating to current ratio, debtors will seek endorsement of the collection ratio, equity ratio and registration and accreditation system (ii) these guides are to be certified and profitability ratio – with a maximum of from Tourism New Zealand and the registered with ITOC and given a 30 points as per the New Zealand Immigration Service certificate and ID card valid for one year, criteria. (NZIS).
58 ITOC Tourism Information Guide 2005 ITOC China Market Portfolio Group
Memorandum of understanding on inbound tourism from mainland China - Approved ITOC members -
CHINA TRAVEL SERVICE JADE TOURS LTD PACIFIC DESTINATIONZ LTD (NZ) LTD PO Box 3333 PO Box 302 108 PO Box 105516 AUCKLAND North Harbour AUCKLAND Phone: 09 373 3200 AUCKLAND Phone: 09 915 8888 Phone: 09 309 6458 Fax: 09 309 3122 Fax: 09 309 6459 Fax: 09 915 8889 [email protected] [email protected] [email protected] Contacts: Contact: Ms Lisa Li, Manager Contact: Mr Graeme Badland, Mr Jimmy Wong, Managing Director Managing Director CONTRACT PACIFIC CHINA LTD Mr Vincent Ho, Manager North Asia PO Box 14181 PAN PACIFIC TRAVEL CORP. LTD PO Box 3744 CHRISTCHURCH AIRPORT J.T.E. NEW ZEALAND CO LTD AUCKLAND Phone: 03 358 0931 PO Box 90818 AUCKLAND Phone: 09 520 4963 Fax: 03 358 0932 Fax: 09 520 0032 [email protected] Phone: 09 360 4778 [email protected] [email protected] Fax: 09 360 2180 Contact: Mr Chris Ireland, Chairman Contact: Mr Barry Doody, Executive [email protected] Contact: Ms Sharon Yuan, Manager - China Chairman Contact: Mr Chin Kuen Yung, Contact: Mr James Shum, Managing Managing Director SOUTHERN WORLD VACATIONS Director (NZ) LTD KINGDOM TOURS COMPANY LTD PO Box 14030 DEHAAN TOURS PO Box 90978, AMSC CHRISTCHURCH Phone: 03 358 6880 PO Box 5389 AUCKLAND DUNEDIN Fax: 03 358 6899 Phone: 09 377 7775 Phone: 03 477 2277 [email protected] Fax: 03 477 2668 Fax: 09 368 5897 [email protected] [email protected] [email protected] Contact: Mr Martin Horgan, Managing Director Contact: Ms Patricia Sivertsen, General Contact: Mr Arthur Yuan, Managing Ms Swallow Wang, Manager - Asia Manager Director WINCHESTER TRAVEL GENERAL TRAVEL LION INTERNATIONAL TRAVEL PO Box 375 PO Box 3981 SERVICE CO AUCKLAND Phone: 09 366 0018 AUCKLAND Unit C10, 15 Gooch Place Fax: 09 366 0039 Phone: 09 377 1764 Sommerville Shopping Court [email protected] Fax: 09 309 4167 Howick, AUCKLAND [email protected] [email protected] Phone: 09 533 7213 Contact: Ms Eva Lau, Director Contact: Mr Peter Black, Executive Fax: 09 533 7216 Contact: Mr Dominic Cheng, Director Director [email protected] Contact: Mr Roger Fuh, Manager WORLDWAY TRAVEL LIMITED GSN PACIFIC LTD PO Box 105003, DX CP21012 PO Box 33-689 NEW TRAVEL BROKERS (NZ) LTD Auckland Central Takapuna AUCKLAND AUCKLAND t/a NTB BROKERS (NZ) LTD Phone: 09 379 6677 Phone: 09 488 9992 PO Box 7241 Fax: 09 379 6088 Fax: 09 488 9982 Wellesley Street [email protected] [email protected] AUCKLAND Contact: Mr Jason Yu, Managing Director Contact: Geoffrey Yee : Managing Director Phone: 09 358 5388 Fax: 09 358 5881 ITOC BOARD REPRESENTATION HKS TRAVEL LTD [email protected] Mr Warren Harford PO Box 10232 Contact: Mr David Hogan, Managing Managing Director Agrodome AUCKLAND Director (Chairman) Phone: 09 620 8668 PO Box 634 Fax: 09 620 8678 ROTORUA PACIFIC DELIGHT LTD Phone: 07 357 1050 ext 701 [email protected] PO Box 26315 Fax: 07 357 3507 Contact: Ms Cindy Chao, Managing Epsom [email protected] Director AUCKLAND Phone: 09 309 9888 ITOC CHINA MARKET STAFF AND HOLIDAY TRAVEL (NZ) LTD GUIDE ASSESSOR PO Box 109368, Fax: 09 307 9558 [email protected] Ms Jennie Law Newmarket PO Box 106226, AUCKLAND [email protected] Downtown Shopping Centre Phone: 09 523 0028 Contact: Mr Scott Chen, Managing AUCKLAND Fax: 09 523 0029 Director Phone: 09 308 0568 [email protected] Contact: Mr Michael Ji, Operations Fax: 09 303 2621 Contact: Ms Christine Liao, Director Manager [email protected]
ITOC Tourism Information Guide 2005 59 2004 www.nztourismawards.co.nz
Supreme Award Winner Tourism and Transportation Services - Major Category Award Transportation Providers Award Innovation in E-Commerce and New Technology Award
KEA Campers (New Zealand) Ltd Our business success directly contributes towards excellence in tourism.The main factors are: offering an unchallenged camper/motorhome rental fleet and services – strong revenue and profit growth – long-term commitment towards business excellence, friendly and secure workplaces for many people whilst safeguarding the environment.
36 Hillside Road, Glenfield – Auckland New Zealand Ph: +64-9-441 7833 Fx: +64-9-441 7847 Email: [email protected] Web: www.keacampers.com
Distinction Award Visitor Accommodation - Major Category Award Premium Accommodation Award Mercure Grand Hotel St Moritz Queenstown Winner of the Premium Accommodation category for the third consecutive year, second- time Major Category winner, and recipient of the ultimate accolade - a Distinction Award, Mercure Grand St Moritz is distinguished by a genuine hospitality style, fine cuisine and attention to detail. 10 - 18 Brunswick Street, PO Box 1116, Queenstown, New Zealand Ph (+64 3) 442 4990 • Fax (+64 3) 442 4667 [email protected] • www.stmoritz.co.nz
Visitor Activities and Attractions - Major Category Award Adventure Activities Award Shotover Jet The moment the accelerator hits the floor your adrenaline hits the roof as you speed through the towering, rocky canyons of the famous Shotover River on the ‘world’s most exciting jetboat ride.’ Shotover Jet, Shotover Jet Beach,Arthurs Point (PO Box 189), Queenstown Phone: +64 3 442 8570 or free phone 0800 SHOTOVER (within NZ only) Fax: +64 3 442 7467 Email: [email protected] Website: www.shotoverjet.com
Major Tourism Innovator Innovation in Marketing Air New Zealand - Airline to Middle Earth Fly with the airline that knows New Zealand best. Air New Zealnd’s fleet of 84 aircraft serves over 47 cities in 15 countries incuding 25 destinatons within New Zealand.
www.airnewzealand.com
Telecom Peoples Choice Tourism Award New Zealand Tourism Online Award winning New Zealand tourism website (www.tourism.net.nz) for international visitors and the travel trade with over 10,000 online tourism, travel and holiday websites. NZ information, accommodation, attractions, tours, transport options and more.
208 Cashel St, PO Box 13300, Christchurch, New Zealand Telephone +64 3 963 5039 Fax +64 3 379 4886 [email protected] www.tourism.net.nz
Managed By
60 ITOC Tourism Information Guide 2005 Mid Range Accommodation Award Regal Palms - 5 Star City Resort A luxury resort designed for comfort and relaxation, providing first class services and facilities. 44 studio, one bedroom and two bedroom suites and two bedroom serviced apartments. Regal Palms is the perfect place for corporate stays, romantic interludes and family holidays. Resident Hosts: Graeme and Alison Pike Regal Palms - 5 Star City Resort - 350 Fenton Street, Rotorua, New Zealand Ph (+64 7 ) 3503232 * Fax ( +64 7 ) 3503233 email: [email protected] web: www.regalpalmsml.co.nz
Distinction Award General Accommodation Award Stonehurst Accommodation, Christchurch Three time winner of NZ Tourism Awards and holder of the prestigious Distinction Award, Stonehurst offers accommodation ranging from backpackers through to luxury three bedroom apartments just two blocks from the city centre. 241 Gloucester Street, Latimer Square, Christchurch Tel:03 379 4620 Fax: 03 379 4647 email: [email protected] website: www.stonehurst.co.nz
Culture and Heritage Award Qualmark “Tourism Mark of Quality”Award Otago Museum Start your tour of Southern New Zealand in Southern Land, Southern People, our landmark gallery - the most comprehensive introduction to our outstanding region you will find. Take-a-Tour daily at 11:30am and 3:30pm. 419 Great King Street, Dunedin Ph (+64 3) 474 7474 Ext 828 • Fax (+64 3) 477 5993 [email protected] • www.otagomuseum.govt.nz
Leisure Activities Award Green Globe 21 Environmental Award Maanakitanga - Southern Style Nomad Safaris, 19 Shotover Street, Queenstown Ph (+64 3) 442 6699, Fax (+64 3) 442 7346, www.nomadsafaris.co.nz Contact David Gatward-Ferguson, [email protected]
Tourism Communications and Information Services Award McLaren Brown Publishing Ltd Leading publishers of visitor information including the world renowned Auckland A-Z Visitor Guide, available free in English, Chinese, Japanese, Korean, German and French. PO Box 34-592, Birkenhead,Auckland. Ph (+64 9) 418 2344 • Fax (+64 9) 480 1500 [email protected] • www.aucklandtourism.co.nz
Visitor Attractions Award Hanmer Springs Thermal Reserve Situated in the unique alpine village of Hanmer Springs. Offering an experience that is truly world class. Facilities include thermal and sulphur pools, sauna & steam, family activity area + waterslides and massage & beauty treatments. PO Box 30, Hanmer Springs Tel:+64 3 315 7512, Fax: +64 3 315 7528 www.hanmersprings.co.nz
Westpac Small Tourism Business Operator Award River Valley – The Spirit of the River River Valley is situated in the middle of green clad hills and magnificent river canyons.The owners have a commitment to the local environment and community, and promote a balanced view of adventure in New Zealand / Aotearoa. Riverside accommodation, Grade 5 white water rafting, scenic rafting trips, horse riding. Qualmark endorsed, Green Globe 21 Affiliate. River Valley Road, RD 2 Taihape, New Zealand Phone +64 6 388 1444 Fax +64 6 388 1859 www.rivervalley.co.nz [email protected]
Managed By Regional Tourism Organisations TD008 TD009
62 ITOC Tourism Information Guide 2005 Regional Tourism Organisations Regional Tourism Organisations
64 ITOC Tourism Information Guide 2005 TD027 Regional Tourism Organisations
Fax: +64 9 979 7080 Destination Marlborough North Island www.aucklandnz.com P O Box 290, Blenheim See ad page 62 Chief Executive: Paul Yeo Destination Lake Taupo [email protected] Private Bag 2005, Taupo Tourism Bay of Plenty Inc Ph: +64 3 579 2375 General Manager: TBA P O Box 13325, Tauranga Fax: +64 3 577 5530 [email protected] CEO: Jim Little www.destinationmarlborough.com Ph: +64 7 376 0400 [email protected] Fax: +64 7 376 0410 Ph: +64 7 577 6234 www.laketauponz.com Fax: +64 7 577 6235 www.bayofplentynz.com Tourism Coromandel P O Box 592, Thames Destination Queenstown Inc CEO: Jim Archibald P O Box 353, Queenstown [email protected] Chief Executive: David Kennedy Ph: +64 7 868 5985 [email protected] Destination Manawatu Fax: +64 7 868 5986 General Manager Marketing: Mark Frood P O Box 12025, Palmerston North www.thecoromandel.com Ph: +64 3 442 7440 CEO: Kathy Gibson Tourism Eastland Inc Fax: +64 3 442 7441 [email protected] P O Box 170, Gisborne www.queenstown-nz.co.nz Ph: +64 6 350 1810 Chief Executive: Graham Breckell See ad on opposite page Fax: +64 6 350 1801 [email protected] www.manawatunz.co.nz Hurunui Tourism Ph: +64 6 868 6139 See ad page 62 P O Box 13, Amberley Fax: +64 6 868 6138 General Manager: Scott Pearson www.gisbornenz.com Destination Northland [email protected] PO Box 365, Pahia Ph: +64 3 314 8816 Manager: Robyn Bolton Fax: +64 3 314 9181 [email protected] www.hurunui.com Ph: +64 9 402 7683 Lake Wanaka Tourism Fax: +64 9 402 7672 P O Box 147, Wanaka www.northland.org.nz Tourism Rotorua Marketing Manager: John Alldred Private Bag, Rotorua Destination Taranaki General Manager: Don Gunn [email protected] P O Box 290, New Plymouth [email protected] Ph: +64 3 443 1574 CEO: Tui Ruwhiu Ph: +64 7 348 4133 Fax: +64 3 443 9238 [email protected] Fax: +64 7 348 6044 www.wanaka.co.nz Ph: +64 6 757 9909 www.rotoruanz.com Latitude Nelson Fax: +64 6 757 9951 See ad page 63 www.taranakinz.org P O Box 788, Nelson Tourism Waikato Inc. Chief Executive: Paul Davis Enterprise Coast [email protected] P O Box 970, Hamilton P O Box 197, Levin Chief Executive: John Rasmussen Ph: +64 3 546 6228 Regional Tourism Manager: Rebecca Andrews [email protected] Fax: +64 3 546 9008 [email protected] Ph: +64 7 839 3360 www.nelsonnz.com Ph: +64 6 367 0524 Fax: +64 7 839 0794 Fax: +64 6 367 0524 MacKenzie Tourism www.waikatonz.co.nz www.enterprise.coastnz.co.nz P O Box 2600, Christchurch Wairarapa NZ Inc General Manager: Karen Mullaly Hawke’s Bay Tourism P O Box 674, Masterton [email protected] P O Box 123, Napier CEO: Kelvin Speirs Ph: +64 3 353 1173 General Manager: Hamish Lowry [email protected] Fax: +64 3 365 0787 [email protected] Ph: +64 6 370 0904 www.mtcook.co.nz Ph: +64 8 834 1918 Fax: +64 6 378 7042 Fax: +64 8 834 0299 Tourism Central Otago www.wairarapanz.com www.hawkesbay.com PO Box 122, Alexandra South Island Chief Executive: Anne Pullar Positively Wellington Tourism [email protected] P O Box 10017, Wellington South Island Ph: +64 3 448 6979 General Manager Tourism: Chris Lamers Fax: +64 3 448 9196 [email protected] Central South Island Tourism Ph: +64 4 915 7290 P O Box 524, Timaru Tourism Dunedin Fax: +64 4 916 1214 Marketing Director TBA P O Box 1446, Dunedin www.WellingtonNZ.com [email protected] Chief Executive : Jan Hindson Ph: +64 3 684 0200 [email protected] Ruapehu Tourism Fax: +64 3 684 0203 Ph: +64 3 471 8042 Private Bag 1001, Taumarunui www.southisland.org.nz Fax: +64 3 471 8021 Tourism Strategy & Development: Lisa Knight www.dunedinnz.com [email protected] Christchurch & Canterbury Marketing Ph: +64 7 895 8188 P O Box 2600, Christchurch Tourism West Coast Fax: +64 7 895 3256 Chief Executive: Ian Bougen First Floor, 112 Mackay St, Greymouth www.ruapehu.tourism.co.nz [email protected] Chief Executive : Carolyn Wilson General Manager Marketing: Jason Hill [email protected] Ph: +64 3 353 5990 Ph: +64 3 768 6633 Fax: +64 3 365 0787 Fax: +64 3 768 7680 www.christchurchnz.net www.west-coast.co.nz Destination Fiordland Venture Southland – Tourism P O Box 155, Te Anau P O Box 1306, Invercargill Tourism Auckland Manager: Lisa Sadler Acting Manager: Kate Watkinson P O Box 5561, Wellesley Street, Auckland [email protected] [email protected] Chief Executive: Graeme Osborne Ph: +64 3 249 7959 Ph: +64 3 211 1429 [email protected] Fax: +64 3 249 7949 Fax: +64 3 211 1401 Ph: +64 9 979 7070 www.fiordland.org.nz www.southlandnz.com
ITOC Tourism Information Guide 2005 65 Inbound Travel Directory 2005
5th Floor Tourism & Travel House, 79 Boulcott Street PO Box 1888, Wellington DX SX10033 Telephone (04) 499 0104 Facsimile (04) 499 0786 WELLINGTON
66 ITOC Tourism Information Guide 2005 Inbound Travel Directory 2005
ITOC Tourism Information Guide 2005 67 Inbound Travel Directory 2005 Notes
68 ITOC Tourism Information Guide 2005 TOURISM NEW ZEALAND Tourism New Zealand is New Zealand’s national tourism organisation. Our mission is to motivate New Zealand’s target market the Interactive Traveller¨ to come to New Zealand now, do more and come back.
Our global marketing campaign 100% Pure New Zealand’ Our international offices provide an information service to has been in place since mid 1999. It incorporates consumers planning New Zealand travel, education advertising, on-line development, product marketing, the programmes to the travel trade selling New Zealand and International Media Programme and events. organise New Zealand’s presence at events including travel The campaign conveys the unique experiences that visitors shows. can have in New Zealand. The Interactive Traveller¨ has For a full overview of Tourism New Zealand’s aims, budget characteristics that match what New Zealand tourism and activities we recommend that you go to experiences can offer. www.tourismnewzealand.com for more information.
Tourism New Zealand Executive Team For profiles of our Board of Directors and Executive Team visit www.tourismnewzealand.com and click on ‘About Us’ then ‘Key People’ George Hickton Chief Executive Cas Carter General Manager Corporate Communications Tim Deane General Manager Marketing Tim Hunter General Manager Operations David Wilks General Manager Tourism Development Keith Thomas General Manager Corporate Services
Tourism New Zealand websites www.newzealand.com The consumer website is an www.media.newzealand.com A website designed to help integral part of the global marketing campaign New international media write about New Zealand Zealand tourism product suppliers can create a profile on www.tourismnewzealand.com Our corporate website this site via www.register.nzth.co.nz offers all Tourism New Zealand research, corporate publications and contact details. There is a link to Tourism New Zealand’s image website on the bottom bar of the homepage of www.traveltrade.newzealand.com A website dedicated www.newzealand.com to supporting the international travel trade in selling Destination New Zealand.
TOURISM NEW ZEALAND CONTACTS For the full contact details of offshore offices and Korean General Sales Agent visit www.tourismnewzealand.com and click on ‘About Us’ then ‘Contact Us’.
AUCKLAND WELLINGTON CHRISTCHURCH 147 Victoria St, Auckland Level 16, Axa Centre Unit 5, 35 Sir William Pickering Drive P0 Box 91 893, 80 The Terrace, Wellington Burnside AMC, Auckland P0 Box 95, Wellington P0 Box 14 129, Christchurch Ph +64 9 914 4780 Fax +64 9 914 4789 Ph +64 4 917 5400 Ph +64 3 961 4830 Fax +64 4 915 3817 Fax +64 3 961 4835 MUMBAI +91 22 5634 8040 SINGAPORE TOKYO +65 6 738 5844 +81 3 5400 1311 SHANGHAI +86 21 6279 7368 SYDNEY BANGKOK NEW YORK +61 2 8220 9000 +66 2 670 0115 +1 212 661 7088 TAIPEI HONG KONG OSAKA +886 2 2757 9514 +852 2526 0141 +81 6 6635 3624
SEOUL LONDON LOS ANGELES +82 2 777 9282 +44 207 930 1662 +1 310 395 7480 TD041
For industry enquiries contact Dawn Muir, [email protected] General enquiries within New Zealand call 0508 868 747 TD042