Smart Hajj ١٤٤٠ Digital Transformation of Hajj “Allah has honored Saudi Arabia to serve the Two Holy Mosques and the guests of Allah, a service we are proud of; we have made their care and safety the top of our concerns and harnessed everything that helps them to perform their Hajj by integrated projects aiming to facilitate the performance of Hajj and the safety of visitors to the Grand Mosque and the Prophet’s Mosque, complementing the great efforts exerted by the kings of this country since the era of its founder, the late King Abdul Aziz.” Custodian of the Two Holy Mosques King Salman bin Abdulaziz Digital Structure
Commemorating the service through 37 5G network stations around the Grand Mosque and holy sites as part of the second phase of the Smart Hajj Initiative. 5th Generation Service
Telecommunications Infrastructure 13K telecommunications towers and 5,400 WiFi locations to provide high-quality services to Hajj pilgrims.
Voice Calls Internet Speed Data Consumption +309 32.5 44.83 TB Million Mbps Local and international Data consumption voice calls Data download speed In Mecca and Million In Mecca and Medinah subscribers Medinah 6.2 69% increase Daily rate of compared to last year %26 increase subscription to compared to last year local SIM cards
From 1 till 11 Dhu al-Hijjah
International Telecommunication Union Praise for Saudi Arabia's Achievements
The International Telecommunication Union (ITU) highlighted the telecommunications and information technology record figures achieved during Hajj this year, praising the Kingdom's distinguished infrastructure which has served as many as 2.5 million pilgrims in a specific geographic and situational range.
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Robot Doctor Technology The Saudi Health Ministry launched the "robot" technology during this Hajj season to offer medical consultations at hospitals and medical centers in Mina, as well as medical caravans. This technology offers medical consultations from any region inside the Kingdom.
Online Medical Care Services Real time translation devices into 120 languages. Electronic bracelets that guide Hajj pilgrims inside medical clinics.
Hajj Health Technologies Workshop One of the initiatives of the Enriching Hajj and Umrah Experience Program, discussing the use of innovative technologies in providing healthcare services to Hajj and Umrah visitors.
Fingerprint Technology Activation of the fingerprint technology to identify unknown persons.
Health Early Warning System (HEWS) Adoption of the Health Early Warning System to detect health incidents and infectious diseases in collaboration with the World Health Organization (WHO).
937 Call Center Provision of medical consultations to pilgrims in 10 languages 24/7.
Firewalls and Security Technologies Usage of firewalls and AI security technologies to block more than 25K attacks.
Teleradiology Provision of teleradiology in all hospitals in holy sites with a capacity to read over 3000 radiations and 5 radiologists.
Unified Electronic Medical Record Adoption of a unified medical record in hospitals in holy sites and across 55 medical centers.
Sehha App Using Sehha App to provide medical consultations to pilgrims.
WHO Praise for Saudi Arabia's Achievements WHO congratulated the Saudi Government and MOH for successfully hosting this Hajj season 1440/2019 without a single public health event or disease outbreak being reported among pilgrims performing the Hajj. WHO thanked all healthcare heroes for their dedication in providing services to 2.5m Hajj pilgrims. 2 Digital Society
911
Health License Documentation As'ifni App 911 Reports 64472 Connection and integration with the Facilitation of Integration with the Automation of Saudi Commission for service provision to relevant sectors to ambulance Health Specialties to beneficiaries in 911 and the Ministry document health 317 reports, which of Interior (MOI) by practitioner licenses over 9 languages. amounted to for healthcare 100% to process reports 64،472 .providers, trainees 14،815 reports and volunteers.
What3words Technology Training Platform Volunteer Platform Ambulance Fleet
Introduction of the Creation of a social Creation of a volunteer Connecting the What3words ambulance service with awareness and training platform that served Technology by the relevant systems, such as Saudi Red Crescent, platform that helped over 1966 volunteers. Ambulance Fleet which specifies pilgrim over 1696 trainees. Management (vehicle location very tracking), for 656 accurately. ambulances in 100% of the Hajj area.
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Smart Parking System Electronic Surveillance Operations Room 550 parking spots on 13 floors with 10 Electronic surveillance includes cleaning services, gates. Cars enter and exit at the push equipment monitoring, payments, and securing of a button. The building is a 10-minute the health of the environment, and it contains walk from the Haram. a number of environmentally-friendly equipment and upgrades.
Unique Cooling Technology Digital Traffic Management Technologies
Using special asphalt coating, temperatures 2.8m vehicles entered the gates at the holy were reduced from 20 to 15°C. Sensors were sites with an average speed that ranged between placed underneath the asphalt to record 90 km/h (Medinah Road Gate) and 108 temperatures, with phase 1 covering km/h (Mecca Gate). 3500 meters.
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Day of Arafa Speech Translation The Day of Arafa speech was translated into over 30 languages through live translators and the use of wireless earphones distributed among Hajj pilgrims.
Fatwa Robot Technology A remote-controlled robot that moves around pilgrims and provides them with Fatwas and religious advice in many languages via video conferences with a team of Fatwa experts.
Tawasul Digital Devices Digital Display Zad Al Hajj Platform
Guidance platforms in Centers that provide interactive screens public places that can showing awareness and 15 be used through WiFi guidance content to more international languages networks on smart than 1.5m pilgrims in 15 An awareness platform phones. languages, operating in that provides ebooks as 11 locations. well as visual and audio content.
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Hajj 1440 Applications
Smart Hajj Mabroor Tarwiyah Smart Hajj offers pilgrims a This app includes materials for awareness in This app shows pilgrims the number of important apps 15 languages. The library shows a reading nearest washrooms, displays a percentage of 42%, the visual content a provided by the Kingdom to map of the holy sites, and the usage percentage of 18%, and the translated distribution points of Zamzam visitors of the holy sites. audio content 40%. It also includes a water, and allows them to send translated broadcast of the Day of Arafa speech, a live broadcast of the Grand reports and feedback regarding Mosque and the Prophet's Mosque and a water and environmental number of services for pilgrims. services in 7 languages.
Watani Turjuman 15m messages were sent out in 9 This app won first place at the Hajj different languages across 5 stages to Hackathon, providing translation of evaluate pilgrim satisfaction with the provided services. texts and rites without the use of the Internet.
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Smart Guide For Hajj & Umrah
A virtual Hajj experience using foldable VR
Turkey UAE France USA Australia headsets showing the different stages and rites of Hajj, including an innovative interactive guide ٥٣٤ ٢٤٩ ٣٢٧ ٤٢٣ ٤٢٣ for the Smart Hajj apps.
Malaysia Singapore Germany India South Africa ٤٤٥ ١٤٦ ٢٨٣ ١٤٦ ٤٣٥ 18+ 8500 countries headsets distributed UK Oman Morocco Indonesia Egypt throughout the Hajj season ٣٧٦ ٤٣٩ ٢٥٤ ٥١٢ ٤٣٨
Italy Kuwait Japan ٩٥ ٢٣٥ ٤٢٠
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New Digital Services for Hajj and Umrah Visitors Part of the operational plan of the Ministry of Hajj and Umrah, including 10 areas: visas, reception, transport, housing, accommodation, holy sites, departure, field surveillance and logistics. Smart Hajj Card It stores all the pilgrim's personal data, and allows for service provision (phase 1 included 150K pilgrims).
Mobile Notary Service Free notary service for pilgrims and their helpers through field teams in holy places and representatives at the Haram.
s-t.sa - 0504387784 Food and Drugs 3840 food containers, 435 drug containers and 315 medical equipment containers were cleared through the FASAH system at the Jeddah Port to be used during Hajj.
Videoconferencing with the Public Prosecution This service allows visitors to videoconference with the Public Prosecute at the Riyadh HQ from holy sites to protect them and facilitate their requests.
More than 30m processes for Hajj pilgrims through GSN (during the Hajj period and the first ten days of the Month of Dhu al-Hijjah), with 183 available services and 138 benefiting public entities.
Smart Hajj Seminar A seminar on using the advanced Hajj technologies (Smart Hajj) was organized in Mecca under the patronage of HE Minister of Interior and chairman of the Hajj Supreme Committee.
The Saudi Arabia Project For Utilization Of Hady & Adahi, providing the ability to buy bonds and track requests online.
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Makkah Route Initiative This initiative was launched in 5 countries: Tunisia, Pakistan, Bangladesh, Indonesia, and Malaysia; aimed at finalizing visa and customs procedures in the pilgrims’ own countries.
Online Permits Permits could be issued online by residents to enter the Holy Capital for Hajj 1440 AH. Requests could be made and permits printed through Elm platform.
Online Hajj Visa Makkah Route beneficiaries were able to issue their visas online. +80K Hajj pilgrims utilized this service until (20/7/2019).
Online Service Team at the Holy Sites Caravans were spread across the holy sites to provide online visa services to Hajj pilgrims.
General Commission for Survey The first version of Mecca City and the holy sites' data on the National Geospatial platform was launched in collaboration with 10 public entities that contributed their geospatial data, and in coordination with MOI representatives of the Hajj Supreme Committee. Work is underway to include all the Kingdom's data in the upcoming period.
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Hajj in the Digital Media
Hajj Media Portal Established to unify the Hajj media message, this portal follows up on the Hajj journey and provides high-quality media materials. www.hajj.media.gov.sa
Hajj Streaming The Saudi Press Agency broadcasted the Hajj journey in 6 languages on its website and 4 languages on its social media accounts, making the photos and videos available for use.
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Saudi Arabian Airlines (Saudia) Saudia dedicated 17 out of 165 airplanes for Hajj trips, transporting over 1.2m pilgrims and making online booking and payment available.
The Eyab Initiative aims to finalize all procedures related to shipping and transporting luggage from the pilgrim's place of stay. Phase 1 target countries: Indonesia, India and Malaysia. More than 30K target pilgrims.
Hajj E-Commerce Online Package Initiative Pickup Service
Providing the service of Online requests were signing a contract for made available for packaging and supply picking up packages from inside and outside the the pilgrim's place of holy sites. stay and shipping them The contract includes from Mecca and Medina 15K order deliveries to to the rest of the world. the pilgrim's place of stay. pickup.sa.com.sa
11 About the Report This report was prepared to shed a light on the key digital transformation achievements of the Hajj Season 1440/2019 in cooperation with various sectors in order to help realize Vision 2030 and its main objective: making the Kingdom a leading digital nation.
About the National Digital Transformation Unit (NDU) The National Digital Transformation Unit is an excellence center established in as an independent entity 2017 under the Royal Decree No. (49584) of 29/10/1439AH to enable and support digital transformation in Saudi Arabia and achieve Vision 2030 objectives.
NDU.gov.sa