UETN We Network for Education and Healthcare
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Utah Education and Telehealth Network Welcome to UETN We network for education and healthcare The COVID-19 pandemic and the CARES Act have provided UETN with unique challenges and opportunities in 2020 and going forward. As one of the nation’s premiere broadband and educational broadcast networks, UETN responded quickly in support of Utah’s K-12 schools, technical colleges, institutions of higher education and public libraries, as well as patients and healthcare providers throughout the state. Thanks to collaborative relationships with lawmakers, the Governor’s office, and education and healthcare leaders, we worked with technology and telecom providers to continue delivering services to Utahns in urban, suburban and rural areas. Because this critical work is funded by the public, we pride ourselves on building collaborative partnerships and creating cost efficiencies and innovations that stretch every dollar to benefit those whom we serve. During these challenging times, access to quality education and healthcare is critical for everyone, regardless of location or circumstance. Our teamwork and technology serve to meet that need. UETN empowers educators and learners, providers and patients statewide. We invite you to learn more about us in the following pages and at our website www.uen.org. Robert Wagner Ray Timothy Chair, UETN Governing Board CEO and Executive Director, UETN As of today there are 40,149 educators assigned in CACTUS to a public LEA and USDB. 32,361 are classroom or SPED educators. There are 1,022 schools with enrollments in grades K-12. Utah Education and Telehealth Network Strategic Plan 2020-2025 UETN serves customers UEN.ORG UTN.ORG We network for education and healthcare throughout Utah PURPOSE We connect people and technologies to improve education and healthcare in Utah. UETN services match the priorities and missions of the institutions we serve. INITIATIVES UETN SERVES: IN SUPPORT OF: AND THEIR MISSION TO PROVIDE: NETWORK Grow capacity > Anticipate and plan for demand and other exigencies > Manage security risk > Support We will administer a secure, High Performance Computing for research > Merge UEN and UTN infrastructure > Leverage peering advanced, and stable network. 665,306 students • Educational Equity Utah Public 40,149 educators • Quality Learning APPLICATIONS Align to core needs and standards > Support certificate and degree programs of our partners > Maximize K-12 Education We will curate and support high cost savings and collaborations through consortia > Improve accessibility 1,022 schools • System Values quality resources and tools. (USBE Fingertip Facts, 2019-2020) (USBE Excellence for Each Student, 2020) SUSTAINABILITY Be transparent and efficient > Maximize E-Rate and HealthCare Connect > Seek grants and partnerships > We will secure ongoing funding Leverage state and national initiatives > Liaise with appropriators and partners for our work. 189,021 students • Aordable Participation BROADCAST Utah System of Program content to educate and inspire > Produce new media > Engage with and amplify the work of 41,625 faculty and sta • Timely Completion We will deliver programs and community partners > Build capacity with emerging media platforms: cross reality media, live linear Higher Education • Innovative Discovery projects to benefit our community. streaming, NextGen TV, and others > Collaborate with peer stations 16 institutions (USHE Data Book, 2020) (A State of Opportunity 2025) TELEHEALTH Foster telehealth adoption and deployment > Serve as a regional Telehealth Resource Center > Develop We will assist health care valuable and timely telemedicine resources > Serve as a neutral convener for telehealth initiatives > organizations to achieve the triple Maintain HIPAA compliant systems and environment > Advance access to telehealth services aim of reduced costs, higher quality, • Technically-skilled workers to Utah and increased patient satisfaction. employers Utah System of 31,990 students • Promotion of local and statewide PROFESSIONAL LEARNING Coordinate and provide training for state-licensed software > Increase support for school administrators, Technical Colleges 8 technical colleges economic development We will provide excellent libraries and higher education > Provide opportunities to earn Ed Tech endorsement and related • Market-driven technical education professional learning experiences credentials > Produce quality multimedia professional learning content > Continue to understand and to support our stakeholders. promote progressive practices that enhance education through technology (Annual Report, 2020) (Annual Report, 2020) OPERATIONS Support Board governance and Advisory Councils > Update policies and service catalog > Improve diversity We will make decisions and take and inclusion > Communicate our work through publications and media • Development, leadership and 134 public libraries and branches actions that match our values. Utah Public Libraries delivery of exceptional services Serving 3.2 million Utahns • Optimization of Utah’s investment PERFORMANCE INDICATORS 1. 100% of sites are connected at sufficient capacity to meet need 2. Network uptime and availability are We will track and report our 99.9% or greater 3. Number of videoconferencing classesclases for for education education and and telehealth telehealth increaseincrease 4.4. Amount Amount (Utah State Library Division, 2020) (Utah State Library Division, 2020) performance, learn from and of telehealth technical assistance provided 5. Website, social media and app utilization metrics show make decisions using data. increased engagement 6. Data show cost savings through consortia purchasing 7. Increase in PD-courses, credit hours, and endorsements completed 8. Finances are stable and sustainable 9. The percentage of • Increased access to health return on E-Rate and Rural Healthcare funds increases 10. The percentage of return on E-Rate and Rural 70+ rural and critical access care services Healthcare funds increases 11. Measures of staff and constituent satisfaction remain positive Rural and hospitals, community health • High quality care VALUES Urban Healthcare centers, clinics, dialysis centers and local health departments • Aordable care Service: open, honest, clear and respectful interactions, Fiscal Responsibility: good stewardship, public trust documented policies and actions (UTN Site List, 2020) (UTN member mission statements, 2020) Empowered Staff: opportunities for professional growth, Innovation: new ideas and creative solutions, a responsible market-aligned compensation risk-taking culture Communication: seek input; give voice to staff and Diversity: inclusion and respect for all, staff and governance stakeholders, support engagement across platforms representative of all we serve Safety: welfare, security, and well-being of staff and Integrity: fairness, impartiality, balance, equity constituents 2 UpdatedUpdated by UETN by GoverningUETN Governing Board, Board, September April 20202021 3 UETN pays for the K-12 portion of the service, with SEDC, the Southwest Educational Development Center Public Libraries and Academic/ College Libraries in Cedar City; and SESC, the Southeastern Educational How do we benefiting from consortium pricing. Preschool Pioneer Service Center in Price. The RESA’s provide technical UETN services are integral to our mission of networking is UETN’s online library of resources for young support, technology services and professional for education and healthcare. They include: Networking, children and their parents and caregivers. development to the LEA’s within their service area. serve Utah? Application, Support, Telehealth and Operational Services. WEB CONFERENCING – UETN licenses and supports E-RATE SUPPORT – UETN assists Utah public school desktop-based conferencing that creates a live, virtual districts, charter schools, private schools, libraries, classroom, office or conference room with two-way Head Start programs and healthcare providers 1. Networking Services learners of all ages; First Nations Experience (FNX) 9.3 audio, video, interactive whiteboard, computer to obtain E-Rate and Healthcare Connect Fund shows programs by and about American Indian and desktop sharing, one-on-one interviews and chat. reimbursements for broadband circuit costs. The Networking Services extend and maintain UETN’s Indigenous people; and NHK World-Japan 9.4 offers Tools available consist of ZOOM, Webex and programs are part of the Federal Communication wide area Internet and public TV networks. Students, English-language news and lifestyle programming traditional VC classroom equipment. These tools aide Commission’s Universal Service Fund. Consumers, library patrons, parents, educators, patients and from Japan. in interactive classrooms, mentoring, virtual office such as cell phone users, pay into this fund as a part healthcare providers all benefit from these services. hours and presentations that include district wide of their monthly bills. With UETN’s E-Rate and INTERNET FILTERING – UETN licenses content-filtering WIDE AREA NETWORK (WAN) – The Network administrative collaborations. Healthcare Connect Fund support, Utah schools, software on behalf of Utah K-12 public schools, and libraries and healthcare facilities are laying claim infrastructure carries high speed Internet data and TEACHING AND LEARNING TOOLS – UETN provides public libraries to limit child exposure to harmful to millions of reimbursement dollars set aside for real-time applications including video conferencing Utah