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Final Report Project A u th or: D a te / V ers ion Final Report C A PR S G loria C E N N I J u n e 20 0 5 C on tra ct B2002/B2- S tefa n o M A T E R A Z Z I 7040B/S07 C lien t In fo R eferen ce / Pa g e E u rop ea n C om m is s ion F in a l R ep ort C A P RS Final Report (final) D G T R E N 0 7 0 7 2 0 0 5 .d oc / 1 of 56 CAPRS Project Pilot phase of the Community Air Passenger Reporting system Final Report Project A u th or: D a te / V ers ion Final Report C A PR S G loria C E N N I J u n e 20 0 5 C on tra ct B2002/B2- S tefa n o M A T E R A Z Z I 7040B/S07 C lien t In fo R eferen ce / Pa g e E u rop ea n C om m is s ion F in a l R ep ort C A P RS Final Report (final) D G T R E N 0 7 0 7 2 0 0 5 .d oc / 2 of 56 Table of Contents EXECUTIVE SUMMARY......................................................................................................................................... 3 1 INTRODUCTION............................................................................................................................................... 5 1.1 PURPOSE OF THE PILOT PHASE........................................................................................................................ 6 2 INVOLVEMENT OF STAKEHOLDERS........................................................................................................ 7 3 TASKS CARRIED OUT .................................................................................................................................. 10 3.1 PREPARATORY ACTIVITIES (STAGE 1).......................................................................................................... 10 3.2 ESTABLISHMENT OF THE REQUIREMENTS OF THE REPORTING SYSTEM (STAGE 2)......................................... 11 3.2.1 Specification of the data model ........................................................................................................... 11 3.2.2 Functional specification of the reporting system ................................................................................ 17 3.3 DEVELOPMENT OF THE REPORTING SYSTEM (STAGE 3)................................................................................ 17 3.3.1 System Prototype Overview................................................................................................................. 18 3.3.2 System Architecture Overview............................................................................................................. 20 3.4 TEST, VALIDATION AND DELIVERY OF THE REPORTING SYSTEM (STAGE 4) .................................................. 23 4 DATA REPORTING BY AIR CARRIERS.................................................................................................... 25 4.1 REPORTING AIR CARRIERS............................................................................................................................ 25 4.2 INVITED AIR CARRIERS................................................................................................................................. 26 5 DESCRIPTION OF THE PILOT WEBSITE ................................................................................................ 29 5.1 OVERALL DESCRIPTION ............................................................................................................................... 29 5.2 HEADER SECTION ........................................................................................................................................ 29 5.3 MENU BAR SECTION .................................................................................................................................... 30 5.4 MAIN SECTION ............................................................................................................................................. 31 5.5 FOOTER SECTION.......................................................................................................................................... 31 5.6 EU CONSUMER WEB INTERFACE ................................................................................................................. 32 5.7 MENU BAR SECTION .................................................................................................................................... 33 6 CONCLUSION.................................................................................................................................................. 53 7 ANNEXES ......................................................................................................................................................... 56 7.1 ANNEX 1 - GLOBAL STATUS OF REPORTING ................................................................................................. 56 7.2 ANNEX 2 - HIGH LEVEL REQUIREMENTS VERSION 3.................................................................................... 56 Project A u th or: D a te / V ers ion Final Report C A PR S G loria C E N N I J u n e 20 0 5 C on tra ct B2002/B2- S tefa n o M A T E R A Z Z I 7040B/S07 C lien t In fo R eferen ce / Pa g e E u rop ea n C om m is s ion F in a l R ep ort C A P RS Final Report (final) D G T R E N 0 7 0 7 2 0 0 5 .d oc / 3 of 56 Executive summary The pilot phase of the CAPRS (Community Air Passengers Reporting System) was launched by the European Commission – Directorate General Transport and Energy (DG TREN) with the goal of enabling the regular publication in a public website of punctuality reports, statistics, and other service quality indicators concerning European Air Carriers. The objective is to give European air passengers easy access to flight punctuality details and information on disruptive events (such as flight cancellations, baggage mishandling, denied boarding), in such a way as to allow for simple, but immediate, performance comparisons across European Air Carriers, thus helping to facilitate consumer choice. The CAPRS project has been conducted by Bassilichi S.p.A. in the frame of contract B2002/B2- 7040B/S07. Relevant stakeholders have been grouped in a Panel of Experts and a Steering Committee, both of which acted as consultation and advisory bodies. These consisted of Air Transport Associations and organisations, Consumer Organisations and services of the European Commission (DG TREN, DG SANCO and ESTAT). In addition, various air carriers were invited to participate on a voluntary basis in the pilot phase itself. The CAPRS project has been organised and divided in 4 stages: Q Preparatory activities Q The establishment of the requirements of the reporting system Q Reporting system development Q Testing, validation and delivery of the reporting system itself During the preparatory activities, a consultative plan was set up and visits to several Air Carriers were conducted in order to collect the necessary background information for a comprehensive definition of the requirements. The output of this stage was the first version of the High- Level Requirements document (HLR - see chapter 3.1). Key issues during the discussions were the specification of the requirements for reporting data, the publication of information, and the definitions of the data models themselves. In the industry there currently exists a series of definitions at various levels and in various organisations (airports, air carriers, air traffic control, ICAO, IATA, WorldTracer etc.). The HLR document relies as much as possible on these existing definitions (see chapter 3.2). Establishing the requirements of the system and the need to minimise the burden on air transport operators was taken into account by reviewing the available data from air transport operators and then evaluating their suitability, accessibility and reliability in terms of feeding the reporting system. For this purpose an inventory of other available data (such as OAG, EUACA, CODA, ESTAT and CRS) has also been carried out and the opportunity of using such data evaluated. These further data sources have also been evaluated for validation purposes (see chapter 3.2). Based on the results of this stage, the reporting system has been designed with a modular and evolutionary architecture, and a database has been established. The website has been designed with functional user-friendly interfaces. As and from May 2003 the website implementation has been completed providing the basis for the actual version (see chapter 3.3). Project A u th or: D a te / V ers ion Final Report C A PR S G loria C E N N I J u n e 20 0 5 C on tra ct B2002/B2- S tefa n o M A T E R A Z Z I 7040B/S07 C lien t In fo R eferen ce / Pa g e E u rop ea n C om m is s ion F in a l R ep ort C A P RS Final Report (final) D G T R E N 0 7 0 7 2 0 0 5 .d oc / 4 of 56 The Commission invited 51 Air Carriers to participate on a voluntary basis in the pilot phase. In the end, 16 Air Carriers (hereafter called ‘reporting air carriers’) actively participated in the pilot phase. The reporting Air Carriers represent 70% of all reportable flights, a figure deemed to provide a critical mass for the pilot phase (see chapter 4). The website presents reports on flight punctuality and cancellation, mishandling of baggage (divided into categories called “delayed/lost” and “damaged/pilfered”) and denied boarding. The figures display monthly reports, allowing the user to select any given month and year (between 2003 and 2005) and to run comparisons between selected periods. The system also permits users to select airport pairs among the 300 busiest airport pairs in Europe. The web application has been developed and completed by the implementation of an automatic validation
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