MILLEMIGLIA PROGRAM GUIDE

Last update 31 December 2013 ABOUT THE MILLEMIGLIA PROGRAM

MilleMiglia is the loyalty program offering benefits, special offers and numerous services dedicated exclusively to Alitalia customers. ABOUT THE MILLEMIGLIA PROGRAM Enrolment is free of charge and may be effected on alitalia.com or by contacting the Alitalia MILLEMIGLIA KIDS local Office. Moreover, you are also entitled to a welcome bonus* of 2,000 miles and receive your personal card directly at home**. It is so simple to get awards! EXCLUSIVE CLUBS Miles are accrued by flying with Alitalia, Air One and its Airline Partners, by using the services EARNINGS MILES of Commercial Partners adhering to the Program, or by shopping on Griffair, the on-board Alitalia boutique. ALITALIA You may redeem your miles by requesting Award Tickets to reach your favorite destinations or AIR ONE to fly in the height of comfort in Business Class. SKYTEAM Besides, you also have the chance to become a member of the Alitalia Exclusive Clubs: Ulisse, Freccia Alata and Freccia Alata Plus, that represent a whole world of benefits and advantages. OTHER PARTNER AIRLINES Each Club carries further benefits: access to the Lounges, waiting list priority, extra baggage COMMERCIAL PARTNER allowance and much more. To join the Exclusive Clubs, you just have to accrue qualifying miles. GRIFFAIR The convenience of the Program is reconfirmed as miles are credited for all flights and for any BUY, GIFT AND TRANSFER MILES fare purchased. Up to 300% of the miles for higher value tickets. REDEEMING MILES * The welcome bonus is allocated whenever an operation is effected within 3 months of enrolment (a flight with Alitalia or ALITALIA its Airline Partners, or a transaction with the commercial Partners of the Program). ** Your personal card will be sent to you only after you have taken your first flight or you have used one of the services SKYTEAM offered by the Program’s Partners, and only if you have remembered to identify yourself as a MilleMiglia member, OTHER PARTNER AIRLINES indicating your personal code. RULES AD REGULATIONS MILLEMIGLIA KIDS With its MilleMiglia Kids initiative, the MilleMiglia program rewards the globetrotting urge of its youngest passengers. If you have children over 2 and under 14 years of age, you may accrue miles on your account for all flights token by your children with Alitalia. To take part in this initiative, register your child’s personal information on alitalia.com.

EXCLUSIVE CLUBS If you are one of our most loyal customers, you may become a member of the Ulisse, Freccia Alata and Freccia Alata Plus Exclusive Clubs, which offer special services and exclusive benefits. You just have to accrue the necessary qualifying miles between 1 January and 31 December by flying with Alitalia, Air One, one of the SkyTeam Alliance companies or by using the other Partners’ services, wherever specifically indicated. The actual miles you need are: 20,000 qualifying miles to join the Ulisse Club 50,000 qualifying miles to join the Freccia Alata Club 80,000 qualifying miles to join the Freccia Alata Plus Club Otherwise, you may join Exclusive Clubs on the strength of the number of qualifying flights* you have token in the course of the year with Alitalia, Air One or the SkyTeam Partners. The actual number required is: 30 qualifying flights to join the Ulisse Club 60 qualifying flights to join the Freccia Alata Club 90 qualifying flights to join the Freccia Alata Plus Club

Those customers who, for at least 10 consecutive years, have continued to hold the most prestigious status of the Program (Freccia Alata until 2007; Freccia Alata Plus since 2008) thanks to their reaching the standard qualifying miles requirement, will be entitled to Freccia Alata Plus Club Membership “Per Sempre”, that is to say, Freccia Alata Plus membership status with no time limit and exclusive services over and above those normally contemplated by the standard Freccia Alata Plus Club.

* Flights at rates which give the right to qualifying miles are considered qualifying.

2 Exclusive Club members, according to which Club they belong to, are entitled to an Exclusive Bonus each time they fly with Alitalia or the SkyTeam Alliance Partners: Ulisse Club: Exclusive Bonus of 25% extra miles Freccia Alata Club: Exclusive Bonus of 50% extra miles Freccia Alata Plus Club: Exclusive Bonus of 100% extra miles ABOUT THE MILLEMIGLIA PROGRAM The Exclusive Bonus will be awarded on all flights effected in a booking class with entitlement MILLEMIGLIA KIDS to mileage accrual (excluding any promotions) and is calculated on the miles credited for each flight in Classica - Economy Class (the maximum mileage on which the Exclusive Bonus may be EXCLUSIVE CLUBS applied is the mileage entitlement relating to the booking classes K, V and T). EARNINGS MILES Miles accrued with the Exclusive Bonus do not qualify for joining the Alitalia Exclusive Clubs. The Exclusive Bonus will be credited only when status has been confirmed in the Alitalia systems. ALITALIA

For full details on Exclusive Club benefits, see the charts: AIR ONE SKYTEAM OTHER PARTNER AIRLINES COMMERCIAL PARTNER EXCLUSIVE CLUB BENEFITS GRIFFAIR Purchase of single Purchase of single BUY, GIFT AND TRANSFER MILES Access to the Freccia Alata Alitalia Lounges admission ticket or admission ticket or Yes Yes Lounge Card Lounge Card

Access to the VIP SkyTeam Lounges ------Yes Yes REDEEMING MILES

Waiting list priority1 --- Yes Yes Yes ALITALIA SKYTEAM Check-in at Business Class desks2 --- Yes Yes Yes OTHER PARTNER AIRLINES Dedicated Telecheck-in --- Yes Yes Yes RULES AD REGULATIONS Complimentary excess baggage -- Yes Yes Yes

Exclusive Bonus3 --- 25% 50% 100%

Free transport of 1 item of sports equipment --- Yes Yes Yes baggage (golf, ski, surf, etc.).

--- Yes Yes, with direct Yes, with direct Dedicated Customer Services operator access operator access Reservations guaranteed up to 24 hours before departure for full fare (Y) Economy Class ------Yes Yes tickets on long haul flights2

Priority for boarding2 --- Yes Yes Yes

Priority baggage claim4 --- Yes Yes Yes

Preferred seating --- Yes Yes Yes

Preferred access to security check points ------Yes Yes

Freccia Alata Card forYOU to give as a gift ------Yes

Business forYOU5 (see regulations for details) --- Free Free Free

Confort Seat ------Yes Yes

Post-flight customer service ------Yes Yes

Program Partners benefits --- Yes Yes Yes

SkyPriority --- Yes Yes Yes

Executive Service ------Yes Yes

Elite Status guaranteed one year ------Yes

Transferring qualifying miles to the next year --- Unlimited Unlimited Unlimited

1 - For reservations on Alitalia flights; for check-in on Alitalia flights. 2 - On Alitalia flights. 3 - On Alitalia and Skyteam Partner flights 4 - For Alitalia flights, only to Rome Fiumicino and Milan Linate. 5 - For Ulisse Club Members, up to 2 upgrades for a medium-haul international flight from Classica - Economy Class to Ottima - Business Class. For Freccia Alata Club Members, up to 4 upgrades from Classica - Economy Class to Classica Plus - Premium Economy Class or to Ottima - Business Class. For Freccia Alata Plus Club Members, up to 4 upgrades from Classica - Economy Class to Classica Plus - Premium Economy Class or to Ottima - Business Class; or from Classica Plus - Premium Economy Class to Magnifica Business Class. Freccia Alata Plus Club Members can request also up to 2 upgrade from Classica - Economy Class to Magnifica - Business Class. 3 FRECCIA ALATA PLUS CLUB MEMBERSHIP “PER SEMPRE” REGULATIONS

PARTICIPANTS

The initiative is available to Freccia Alata Plus Members who have reached the standard ABOUT THE MILLEMIGLIA PROGRAM confirmation thresholds for 10 consecutive years for the Freccia Alata Plus (since 2008) and Freccia Alata (in the years prior to 2008) Clubs, whether in miles or in flights. The customers MILLEMIGLIA KIDS must therefore meet the following criteria: EXCLUSIVE CLUBS • They must have been Freccia Alata Plus members since 2008, must have reached the required threshold in qualifying miles for Freccia Alata Plus status EARNINGS MILES (80,000 qualifying miles in one calendar year), or else the threshold of qualifying flights (90 eligible routes in one calendar year, since 2010), and must have maintained ALITALIA their Freccia Alata Plus status throughout the subsequent period; • They must have reached the standard thresholds for Freccia Alata status eligibility AIR ONE for the years prior to 2008. SKYTEAM Customers who meet the initiative’s participation requirements will receive an e-mail or hard copy notice from Alitalia confirming their inclusion in the Freccia Alata Plus “Per Sempre” Club. OTHER PARTNER AIRLINES COMMERCIAL PARTNER GRIFFAIR BUY, GIFT AND TRANSFER MILES BUSINESS forYou REGULATIONS REDEEMING MILES Ulisse Club ALITALIA • Business ForYou is restricted to Ulisse Club Members. SKYTEAM • Members can take advantage of this promotion for the entire duration of their Ulisse Club memberships. OTHER PARTNER AIRLINES • Each Ulisse Club member benefits from up to 2 upgrades to Ottima - Business without additional costs or offer this opportunity to someone else. RULES AD REGULATIONS • Within the benefit’s period of validity, each Member may request to switch to Ottima-Business class for one round-trip flight or for two individual segments (legs). • In order to take advantage of this promotion, the member must be in possession of a valid ticket in booking class Y, B, M or H (for Classica - Economy tickets) for a medium-haul international flight operated by Alitalia. • This benefit may be used by the member or by someone indicated by the member (provided this person owns an Economy ticket for the classes in question). The benefit must be requested to the dedicated Customer Service in Italy or at an Alitalia office for clients residing abroad, by the owner of the Ulisse card. • The request can be submitted up to 3 days prior to your flight, and must be requested n o later than the expiry of the benefit itself. • The onboard seats reserved for this promotion are limited, and standby passengers will not be accepted. • After having confirmed the Member’s reservation of a superior travel class, the itinerary and/or date and/or beneficiary of the ticket cannot be changed. • The miles earned on the flights taken in Ottima-Business Class thanks to this promotion are those which are foreseen by the Classica - Economy class actually purchased. • Switching from Classica-Economy Class to Magnifica-Business Class or Classica Plus-Premium Economy Class, or from Classica Plus-Premium Economy Class to Magnifica-Business Class. • Is not permitted upgrade from Classica - Economy Class to Magnifica - Business Class or from Classica - Economy Class to Classica Plus - Premium Economy Class, or from Classica Plus - Premium Economy Class to Magnifica - Business Class.

4 Freccia Alata Club • This initiative is exclusively reserved to members of the Freccia Alata Club. • Members may take advantage of this benefit for the entire duration of their Freccia Alata Club membership. • Each Freccia Alata Club member benefits from 4 upgrades that are valid for one year. ABOUT THE MILLEMIGLIA PROGRAM • Each member may request an upgrade to the upper class for a return flight or for two single flight segments, during the period in which this benefit is valid. One upgrade must be used for MILLEMIGLIA KIDS each flight segment. EXCLUSIVE CLUBS • To take advantage of this benefit, it is necessary to hold a ticket in the booking classes Y, B, M and H (Classica – Economy Class) for international medium-haul flights or international long- EARNINGS MILES haul flights operated by Alitalia). • Beneficiary of this service is the member himself and/or a person designated by him (who ALITALIA nevertheless must hold a ticket in Classica – Economy Class issued in one of the above- mentioned booking classes); in any case, it must be requested by the Freccia Alata Card AIR ONE holder by contacting the dedicated Customer Service in Italy or the Alitalia office for SKYTEAM Customers resident abroad. • Such a request must be presented up to 3 days prior to the flight and, in any case, within and OTHER PARTNER AIRLINES no later than the expiry date of the benefit. COMMERCIAL PARTNER • Seats reserved on board for this initiative are limited and no waiting list is allowed. GRIFFAIR • Once an upgrade to an upper class has been confirmed to the member, no further changes of itinerary and/or date and/or beneficiary are permitted. BUY, GIFT AND TRANSFER MILES • The mileage accrual relating to the flight token in a superior class thanks to this initiative is equivalent to that relating to the Classica – Economy Class actually purchased. REDEEMING MILES • It is not possible to get an upgrade either from Classica - Economy Class to Magnifica - Business Class, or from Classica Plus - Premium Economy Class to Magnifica - Business Class. ALITALIA SKYTEAM Freccia Alata Plus Club • This initiative is exclusively reserved to members of the Freccia Alata Plus Club. OTHER PARTNER AIRLINES • Members may take advantage of this benefit for the entire duration of their Freccia Alata Club membership. RULES AD REGULATIONS • Each Freccia Alata Plus member benefits from 4 upgrades that are valid for one year. • Each member may request an upgrade to the upper class for a return flight or for single flight segments, during the period in which this benefit is valid. To get an upgrade from Classica – Economy Class to Ottima – Business or Classica Plus – Premium Economy Class it is necessary to use an upgrade for each flight segment. To upgrade from Classica – Economy Class to Magnifica – Business Class it is necessary to use 2 upgrades for each flight segment. To upgrade from Classica Plus – Premium Economy Class to Magnifica – Business Class it is necessary to use an upgrade for each flight segment. • To take advantage of this benefit, it is necessary to hold a ticket in the booking classes Y, B, M and H (Classica – Economy Class) to upgrade to the upper class, or a ticket in booking class P (Classica Plus – Premium Economy Class) to upgrade to the Magnifica – Business Class. • Beneficiary of this service is the member himself and/or a person designated by him (who nevertheless must hold a ticket in Classica – Economy Class or in Classica Plus – Premium Economy Class issued in one of the above-mentioned booking classes); in any case, it must be requested by the Freccia Alata Plus Card holder by contacting the dedicated Customer Service in Italy or the Alitalia office for Customers residing abroad. • Such a request must be presented up to 3 days prior to the flight and, in any case, within and no later than the expiry date of the benefit. • Seats reserved on board for this initiative are limited and no waiting list is contemplated. • Once an upgrade to an upper class has been confirmed to the member, no further changes of itinerary and/or date and/or beneficiary are permitted. • The mileage accrual relating to the flight token in a superior class thanks to this initiative is equivalent to that relating to the class actually purchased.

5 The following is an example of the miles you can earn, as a member of our Exclusive Clubs, when flying Rome to Palermo:

ABOUT THE MILLEMIGLIA PROGRAM

Booking Class Rome - Palermo Exclusive MILLEMIGLIA KIDS Miles for the flight Club Memberdhip Total miles (distance covered in miles Bonus < 500) EXCLUSIVE CLUBS

EARNINGS MILES Ulisse 0 100 100* O, L, G, W, R Freccia Alata 0 100 ALITALIA Freccia Alata Plus 0 100 AIR ONE Ulisse 63 313 SKYTEAM N, S, Q, X 250 Freccia Alata 125 375 OTHER PARTNER AIRLINES Freccia Alata Plus 250 500 COMMERCIAL PARTNER Ulisse 125 625 GRIFFAIR K, V, T 500 Freccia Alata 250 750 BUY, GIFT AND TRANSFER MILES Freccia Alata Plus 500 1.000

Ulisse 125 875 REDEEMING MILES M, H 750 Freccia Alata 250 1.000 Freccia Alata Plus 500 1.250 ALITALIA Ulisse 125 1.125 SKYTEAM B 1.000 Freccia Alata 250 1.250 OTHER PARTNER AIRLINES Freccia Alata Plus 500 1.500 RULES AD REGULATIONS Ulisse 125 1.625 Y 1.500 Freccia Alata 250 1.750 Freccia Alata Plus 500 2.000

* Not qualifying miles

6 EARNING MILES ABOUT THE MILLEMIGLIA PROGRAM

MILLEMIGLIA KIDS Communicate your MilleMiglia code each time you book a flight or use a service provided by a Program Partner and your miles will be automatically credited. If you book an Alitalia flight online, EXCLUSIVE CLUBS remember to enter your code in the specific field. And don’t forget to show your MilleMiglia EARNINGS MILES membership card at the airport and whenever you use a Partner’s service. ALITALIA In the event of any missing miles relating to Alitalia flights with an electronic ticket, you may AIR ONE present an online request for these to be credited using the service “Request miles SKYTEAM online”. This service is applicable to flights made at least 7 days beforehand but no earlier than 4 months before the date on which the credit request is submitted. OTHER PARTNER AIRLINES If there are flights relating to Alitalia Partner with paper tickets: please send us a copy COMMERCIAL PARTNER of your boarding pass and ticket, with your name and the MilleMiglia code, within 4 months GRIFFAIR from the date of the flight, you can do it: BUY, GIFT AND TRANSFER MILES - By e-mail at [email protected] - Fax it to the number 06 91620060 REDEEMING MILES - By mail: at Alitalia MilleMiglia, PO Box 10371, 00144 ROMA ALITALIA In the case of missing miles relating to operations effected with commercial Partners, SKYTEAM credit requests must be forwarded directly to the Partner concerned, who will then proceed OTHER PARTNER AIRLINES to transmit the credited miles to Alitalia. RULES AD REGULATIONS For missing miles regarding purchases on board Boutique, send us your request enclosing receipts for the purchase made with your name and the MilleMiglia code, you can do it: - By e-mail at [email protected] - Fax it to the number 06 91620060 - By mail: at Alitalia MilleMiglia, PO Box 10371, 00144 ROMA

EARNING MILES WITH ALITALIA With Alitalia you earn miles based on the distance traveled and the class of service booked. Earn more with higher value tickets: up to triple miles for international flights in Ottima or Magnifica - Business Classes and with a Full Fare Economy class ticket on domestic flights within Italy. And on Rome Fiumicino-Milan Linate (and vv.) flights you earn more miles, from a minimum of 750 miles to a maximum of 2,000 qualifying miles.

7 SERVICE CLASS CLASSICA-ECONOMY

Booking class O, L, G, W, R N, S, Q, X K, V, T M, H B Y ABOUT THE MILLEMIGLIA PROGRAM Distance travelled < = 500 miles 100 miles 250 miles 500 miles 750 miles 1,000 miles 1,500 miles MILLEMIGLIA KIDS FLIGHTS Distance travelled 50% of 100% of 150% dof 200% of 300% of DOMESTIC 100 miles > 500 miles miles flown miles flown miles flown miles flown miles flown EXCLUSIVE CLUBS

Table valid from January 1st, 2013 until January 31st, 2014; table valid for all Alitalia domestic flight with the exception of Rome Fiumicino - Milan Linate flights. EARNINGS MILES

ALITALIA

CLASSICA - ECONOMY AIR ONE SERVICE CLASS CLASSICA-ECONOMY EASY COMFORT SKYTEAM L, X, O, W, G, Booking class N, T, V K, M, H B, Y I, D, E C OTHER PARTNER AIRLINES R, Q, S COMMERCIAL PARTNER

FLIGHTS Rome Fiumicino 750 miles 1,000 miles 1,250 miles 1,500 miles 1,750 miles 2,000 miles MILAN LINATE - Milan Linate

ROME FIUMICINO GRIFFAIR

Table valid from January 1st, 2013 until January 31st, 2014. BUY, GIFT AND TRANSFER MILES Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs. REDEEMING MILES

ALITALIA SERVICE CLASS CLASSICA-ECONOMY OTTIMA-BUSINESS SKYTEAM OTHER PARTNER AIRLINES N, S, Q, L, X, Booking class R, O K, V, T M, H B Y J, C, D, I, E W, G RULES AD REGULATIONS Distance travelled < = 1.000 miles 100 miles 500 miles 1,000 miles 1,500 miles 3,000 miles

Distance travelled 50% of 100% of 150% of 300% of > 1.000 miles 100 miles INTERNATIONAL miles flown miles flown miles flown miles flown MEDIUM HAUL FLIGHTS

Table valid from January 1st, 2013 until January 31st, 2014.

CLASSICA SERVICE CLASS CLASSICA - ECONOMY PLUS MAGNIFICA PREMIUM BUSINESS ECONOMY N, S, Q, L, X, Booking class R K, V, T M, H B Y P, A J, C, D, I, E W, O, G

Distanza percorsa 50% of 100% of 150% of 200% of 300% of 100 miles > 1.000 miglia miles flown miles flown miles flown miles flown miles flown HAUL FLIGHTS INTERNATIONAL LONG

Table valid from January 1st, 2013 until January 31st, 2014.

You can earn miles from 1st January to 31st December on all Alitalia flights and classes with the exception those for which a credit is recognized less than or equal to 100 miles. We consider qualifying flights as all the flights flown in a specific class eligible for the accrual of miles; for example all the classes which will enable you to join or renew your Exclusive Clubs membership. No miles will be credited if you are using a bonus ticket or a bonus class upgrading. In case of purchase of Paid Upgrade, or Upgrade Award, the miles earned for the flight will be those related to the original fare Economy purchased by the customer. Miles are calculated based on the IATA TPM (Ticketed Point Mileage). Round-trip flights are considered as two separate segments.

8 EARNING MILES WITH AIR ONE The new Air One, Alitalia’s smart carrier, offers domestic and international destinations ABOUT THE MILLEMIGLIA PROGRAM from Milan Malpensa, operated by new A320 aircraft. MILLEMIGLIA KIDS Air One is part of MilleMiglia Program: you can accrue miles* based on the distance travelled and the class of service booked. EXCLUSIVE CLUBS

EARNINGS MILES FARES GO SMART VALUE ALITALIA Booking class R, L, W, X, D, I, Z T, V, K, H, A, N, S, E, Q, U Y, B, M AIR ONE

Flights within Italy Flights from Italy SKYTEAM to Europe (and vv.) 0 250 miles 500 miles OTHER PARTNER AIRLINES COMMERCIAL PARTNER Flights from Italy to: Tunis, Instanbul, 0 500 miles 1,000 miles St. Petersburg, Kiev (and vv.) GRIFFAIR

Table valid from January 1st until October 31st 2013. BUY, GIFT AND TRANSFER MILES

Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs. Fixed miles amount calculated according to the destination and the fare purchased. Round-trip flights are considered as two separate segments. REDEEMING MILES * For all flights not included in the above mentioned tables, operated by Alitalia with Air One aircraft, please refer to the accrual table valid on Alitalia flights. ALITALIA SKYTEAM OTHER PARTNER AIRLINES

FARES GO SMART RULES AD REGULATIONS

Flights within Italy 0 500 miles

International Flights 0 1.000 miles

Table valid form November 19th, 2013 until April 30th, 2014. Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs.

9 EARNING MILES WITH SKYTEAM SkyTeam is a leading global Alliance made up of Alitalia and other 18 Partner Airlines. With SkyTeam you earn miles based on the distance traveled and the class of service booked. Miles earned with SkyTeam Partners allow you to access or renew the membership in the Exclusive Clubs. ABOUT THE MILLEMIGLIA PROGRAM

MILLEMIGLIA KIDS EXCLUSIVE CLUBS Miles to be credited* Economy Business EARNINGS MILES Booking Class L, N, Q, W, U All other classes All classes Distance traveled ALITALIA 250 500 750 <= 500 miles AIR ONE Distance traveled 50% of miles flown miles flown 150% of miles flown SKYTEAM > 500 miles OTHER PARTNER AIRLINES No miles credited for the following booking classes: O, X, E, Z, G, R. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). COMMERCIAL PARTNER GRIFFAIR BUY, GIFT AND TRANSFER MILES Miles to be credited* Economy Class Club Economy Business REDEEMING MILES Booking classes T, E, N, V, A, R, G Y, B, M, U, K, H, L, Q I, W, S J, D, C ALITALIA Journeys up to 250 500 625 750 500 miles SKYTEAM 50% of 125% of 150% of OTHER PARTNER AIRLINES Journeys over 500 miles Miles flown miles flown miles flown miles flown

Table valid for flights from 5 December 2013. RULES AD REGULATIONS No miles credited for the following booking classes: O, F, Z, X, P. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy Business Booking Class N, R,V, W Y, B, M, U, K, H, Q, T, E, L J, C, D Distance traveled 250 500 750 <= 500 miles Distance traveled 50% of miles flown miles flown 150% of miles flown > 500 miles

No miles credited for the following booking classes: G, F, I, Z, O, A, P, S, X. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). Table valid for flights from 1 October 2013.

Miles to be credited* Economy Business Booking Class V, H Y, B, M, L, E, K J, C, D Distance traveled 250 500 750 <= 500 miles Distance traveled 50% of miles flown miles flown 150% of miles flown > 500 miles No miles credited for the following booking classes: A, G, P, Q, Z, O, X, W, F, N, S, R, T, U, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

10 Miles to be credited* Economy Premium Business/First Economy

Booking Class K, H, L, Q, T Y, B, U, M A, S, W I C, D, J, Z P ABOUT THE MILLEMIGLIA PROGRAM Within France and Italy Distance traveled 250 500 750 1,000 MILLEMIGLIA KIDS <= 500 miles EXCLUSIVE CLUBS Within France and Italy 50% of 100% of 150% of 200% of Distance traveled miles flown miles flown miles flown miles flown EARNINGS MILES > 500 miles

Other flights ALITALIA Distance traveled 375 750 1,125 1,125 1,500 1,500 <= 750 miles AIR ONE Other flights SKYTEAM 50% of 100% of 150% of 150% of 200% of 200% of Distance traveled miles flown miles flown miles flown miles flown miles flown miles flown OTHER PARTNER AIRLINES > 750 miles COMMERCIAL PARTNER No miles credited for the following booking classes: E, G, N, O, R, V, X. * Miles are calculated according to IATA TPM (Ticketed Point Mileage). GRIFFAIR BUY, GIFT AND TRANSFER MILES

Miles to be credited* REDEEMING MILES Economy Business First Booking Class K, W, V, R, Q, H, N, T Y, B, T D, J, C, Z F ALITALIA Distance traveled SKYTEAM 250 500 625 750 <= 500 miles OTHER PARTNER AIRLINES Distance traveled 50% of 125% of 150% of miles flown > 500 miles miles flown miles flown miles flown RULES AD REGULATIONS No miles credited for the following booking classes: E, O, S, L, X, U, I, G, A. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

1 Miles to be credited* Economy Business/First Booking Class L, N, R, S, V, T, K Y, B, E, H, M, W F, P, C, J, D, I Distance traveled 250 500 625 <= 500 miles Distance traveled 50% of 125% of miles flown > 500 miles miles flown miles flown

No miles credited for the following booking classes: A, G, U, X, Q, Z, O. 1. It is possible to earn mile also with flights of the associate company Shanghai Airlines. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy Business First Booking Class K, U, L, Q, E, V Y, B, M, H, W, S J, C, D, I F, A, P Distance traveled 250 500 625 750 <= 500 miles Distance traveled 125% of 150% of 50% of miles flown Miles flown > 500 miles miles flown miles flown Table valid for flights from 27 October 2013. No miles credited for the following booking classes: Z, R, G, T, N * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

11 Miles to be credited* Economy Business Booking Class G, U, L, X, Q, A Y, M, B, H, K, T J, C, D

Within the ABOUT THE MILLEMIGLIA PROGRAM 250 500 1.000 Czech Republic MILLEMIGLIA KIDS Distance traveled 750 1.500 EXCLUSIVE CLUBS <= 750 miles 375 EARNINGS MILES Distance traveled 50% of 200% of miles flown > 750 miles miles flown miles flown ALITALIA No miles credited for the following booking classes: E, R, Z, V, N, S, W, O, I. AIR ONE * Miles are calculated according to IATA TPM (Ticketed Point Mileage). SKYTEAM OTHER PARTNER AIRLINES Miles to be credited* COMMERCIAL PARTNER Economy Business/First GRIFFAIR Booking Class L, T, U, X, V, E Y, B, M, S, H, Q, K F, P, A, G, J, C, D, I, Z BUY, GIFT AND TRANSFER MILES Distance traveled 250 500 750 <= 500 miles REDEEMING MILES Distance traveled 50% of miles flown miles flown 150% of miles flown > 500 miles ALITALIA No miles credited for the following booking classes: N, O, R, W SKYTEAM * Miles are calculated according to IATA TPM (Ticketed Point Mileage). OTHER PARTNER AIRLINES

RULES AD REGULATIONS Miles to be credited* Economy Business Booking Class All other classes All classes Distance traveled 500 750 <= 500 miles Distance traveled miles flown 150% of miles flown > 500 miles

No miles credited for the following booking classes: D, G, V, X, W. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy Business Booking Class K, Q, H, L, T Y, U, B, M J, C, Z, D, I Within the Netherlands and Italy 250 500 750 Distance traveled <= 500 miles Within the Netherlands and Italy 50% of miles flown miles flown 150% of miles flown Distance traveled > 500 miles Other flights Distance traveled 375 750 1,125 <= 750 miles Other flights Distance traveled 50% of miles flown miles flown 150% of miles flown > 750 miles

No miles credited for the following booking classes: E, N, X, R, G, V, W, O. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

12 Miles to be credited* Economy Business First Booking Class H, E, K Y, W, B, M J, C, D, I, Z R, P, F Distance traveled 250 500 625 750 <= 500 miles ABOUT THE MILLEMIGLIA PROGRAM Distance traveled 50% of 125% of 150% of miles flown > 500 miles miles flown miles flown miles flown MILLEMIGLIA KIDS

Table valid for flights from 27 October 2013. No miles credited for the following booking classes: R, X, A, G, O, W,S, E, N, V. EXCLUSIVE CLUBS * Miles are calculated according to IATA TPM (Ticketed Point Mileage). EARNINGS MILES

Miles to be credited* ALITALIA Economy Business/First AIR ONE Booking Class H, T, L, Q Y, K, B, M, U J, D, Z, C, I SKYTEAM Distance traveled 250 500 750 OTHER PARTNER AIRLINES <= 500 miles COMMERCIAL PARTNER Distance traveled 50% of 150% of miles flown > 500 miles miles flown miles flown GRIFFAIR Table valid for flights from 27 October 2013. No miles credited for the following booking classes: R, X, A, G, O, W,S, E, N, V. BUY, GIFT AND TRANSFER MILES * Miles are calculated according to IATA TPM (Ticketed Point Mileage). REDEEMING MILES

Miglia accreditate* ALITALIA Economy Business/First SKYTEAM Classi di prenotazione B, M, K, H, T, Q, X, V, L Y, W, O J, C, I, F, P, A, R, D OTHER PARTNER AIRLINES Distance traveled 250 500 625 <= 500 miles RULES AD REGULATIONS Distance traveled 50% of 125% of miles flown > 500 miles miles flown miles flown

No miles credited for the following booking classes: S, Z. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy First Booking Class L, Q, N, T, R, H, G, V B, M, K, U Y C, D, J, I Distance traveled 250 500 750 1,000 <= 500 miles Distance traveled 50% of 150% of 200% of miles flown > 500 miles miles flown miles flown miles flown Table valid for flights from 27 October 2013. No miles credited for the following booking classes: X, E, O, S * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy Business Booking Class H, L, Q, T Z, Y, W, S, B, M C, J Distance traveled 250 500 625 <= 500 miles Distance traveled 50% of 125% of miles flown > 500 miles miles flown miles flown

No miles credited for the following booking classes: X, O, P, R, U, V, N, A, E, F, D, T, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miglia accreditate* Economy Business First Booking Class N, Q, K, V Y, B, L, M J, C, D, I P, F, A Distance traveled 250 500 625 750 <= 500 miles Distance traveled 50% of 125% of 150% of miles flown > 500 miles miles flown miles flown miles flown

Table valid for flights from 27 October 2013. No miles credited for the following booking classes: E, G, O, R, S, U, W, X, Z, T, H. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

13 EARNING MILES WITH OTHER PARTNER AIRLINES Alitalia’s partnership agreement with Etihad Airways, Jet Airways, Malaysia Airlines and Qantas enables you to reach beautiful destinations, and to earn miles valid for Award Tickets. Miles earned with these Partners are not valid for joining or renewing membership in the Exclusive Clubs. ABOUT THE MILLEMIGLIA PROGRAM

MILLEMIGLIA KIDS Miles to be credited* EXCLUSIVE CLUBS Economy Business First Booking Class E, M, K, Q, V, U, L Y, B, H C, D, J, W F, A, R EARNINGS MILES Distance traveled 250 500 750 1,000 ALITALIA <= 500 miles Distance traveled 50% of 150% of 200% of AIR ONE miles flown > 500 miles miles flown miles flown miles flown SKYTEAM No miles credited for the following booking classes: O, Z, I, N, S, X, T. OTHER PARTNER AIRLINES * Miles are calculated according to IATA TPM (Ticketed Point Mileage). COMMERCIAL PARTNER GRIFFAIR BUY, GIFT AND TRANSFER MILES Miles to be credited* Economy Business First REDEEMING MILES Booking Class G, L, M, V, S W, R, T, Y, B, H, K J, C, D, I F, A ALITALIA Distance traveled 250 500 625 750 SKYTEAM <= 500 miles OTHER PARTNER AIRLINES Distance traveled 50% of 125% of 150% of miles flown > 500 miles miles flown miles flown miles flown RULES AD REGULATIONS

No miles credited for the following booking classes: P, U, E, Z, X, N, O, Q. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy Business First Booking Class S N, L, Q Y, M, T, U C, J, Z, I, P F, A

Distance traveled 250 375 500 750 1,000 <= 500 miles

Distance traveled 50% of 75% of 150% of 200% of miles flown > 500 miles miles flown miles flown miles flown miles flown

No miles credited for the following booking classes: K, H, V, O, W, R, X, D, G. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Miles to be credited* Economy Business First Booking Class K, M Y,B, H C, J, D, Z F, A Distance traveled 250 500 625 750 <= 500 miles Distance traveled 50% of 125% of 150% of miles flown > 500 miles miles flown miles flown miles flown

No miles credited for the following booking classes: L, V, S, N, Q, O. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

14 EARNING MILES WITH COMMERCIAL PARTNERS The many Commercial Partners adhering to the MilleMiglia Program allow you to accrue miles while enjoying exclusive benefits. We remind you that not all the commercial offers and fares contemplate the accrual of miles. To find out about the conditions in force regarding the ABOUT THE MILLEMIGLIA PROGRAM granting of miles and any problems relating the crediting of miles, we invite you to contact Partners directly. MILLEMIGLIA KIDS EXCLUSIVE CLUBS Hotels EARNINGS MILES

ALITALIA The world’s leading hotel operator and market leader in Europe, Accor operates in 92 countries AIR ONE with more than 3,500 hotels and 440,000 rooms. SKYTEAM In Italy, it provides an extensive offer including 8 brands (Sofitel, Pullman, MGallery, Novotel, Mercure, OTHER PARTNER AIRLINES Adagio, ibis and ibis Styles), for a total of over 60 hotels ranging from luxury to economy. In order to earn miles, it is necessary to enroll in Le Club Accorhotels, the Accor hotel loyalty program. COMMERCIAL PARTNER You will earn Le Club Accorhotels points by staying at more than 2,500 hotels and you will be GRIFFAIR able to convert them into Alitalia miles as follows: BUY, GIFT AND TRANSFER MILES

2 Le Club Accorhotels points = 1 mile REDEEMING MILES

You will earn 2 Le Club Accorhotels points for every Euro or Dollar spent at Sofitel, Pullman, ALITALIA MGallery, Novotel, Suite Novotel, Mercure, Adagio hotels and at Thalassa sea & spa institutes SKYTEAM and 1 Le Club Accorhotels point for every Euro or Dollar spent at ibis and ibis Styles brand hotels¹. Le Club Accorhotels points will be earned on the overall spending, including additional OTHER PARTNER AIRLINES services such as meals taken in the hotel restaurant during your stay or spa services². The enrollment in Le Club Accorhotels program is free. RULES AD REGULATIONS If you are not a Le Club Accorhotels member yet, enroll in the program on the web page https://s-leclub.accorhotels.com/ffp/millemiglia/en and your Le Club Accorhotels points will be automatically converted into Alitalia miles after each stay. If you are already a Le Club Accorhotels member, visit the web page https://s-leclub.accorhotels.com/ffp/millemiglia/en, follow the steps described and you will have your Le Club Accorhotels points automatically converted into miles after each stay.

For reservations, claims or questions visit http://www.accorhotels.com/en/leclub/index.shtml

1. 1 euro spent = 2 Le Club Accorhotels points at Thalassa sea & spa institutes for stays at a Sofitel, Pullman, MGallery, Novotel, Suite Novotel or Mercure brand hotel. 1 euro spent = 1 Le Club Accorhotels point at Thalassa sea & spa institutes for stays at an ibis or ibis Styles brand hotel. See the list of participating hotels on www.accorhotels.com, Le Club Accorhotels section. 2. See terms and conditions on www.accorhotels.com, Le Club Accorhotels section.

Atahotels is a prestigious Italian hotel chain with over 40 years of experience in the hospitality: 22 hotels among Resorts, Business Hotels and Aparthotels. With Atahotels earning miles is easy. Just stay in one of the hotel chain and mention your MilleMiglia card number at time of check-out. You can earn: • 500 miles for every stay in one of the Business Hotels and Aparthotels of the chain. • 1,000 miles for every stay in one of the Resorts and 5 star hotels of the chain. For reservations contact the Customer Service: 0039 06 6964 6964 or send an email to [email protected] For information Visit the Official site.

Best Western is the most extensive hotel chain in the world, and a leader in Italy, where it boasts more than 170 three-star and four-star hotels. To earn miles you must be a member of the Best Western Rewards, Best Western’s loyalty program. You can earn: • 250 miles for each stay in any one of 4,000 hotels located in 90 countries worldwide • 500 miles for each stay in any Best Western hotel in Italy For information and reservations visit the website www.bestwestern.com

For Ulisse, Freccia Alata and Freccia Alata Plus Members, in Italy only: • late check-out, subject to hotel availability • free room upgrade in Italy subject to hotel availability at the time of check-in For information and reservations contact the number 800 820 080 or visit www.bestwestern.it

15 If you are a member of the Hilton HHonors and MilleMiglia program, you can earn both HHonors Points and MilleMiglia miles for all stays within the Hilton Worldwide portfolio of brands, as ABOUT THE MILLEMIGLIA PROGRAM outlined below: 600 miles per stay at qualifying rates at the following hotels: Waldorf Astoria™Hotels & MILLEMIGLIA KIDS Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™, Embassy Suites Hotels™, Hilton Garden Inn™, Home2Suites by Hilton™, Hilton Grand Vacations™ EXCLUSIVE CLUBS 120 miles per stay at qualifying rates at: Hampton Inn™ Hotels, Homewood Suites by Hilton™ EARNINGS MILES The Hilton HHonors Event Bonus Program 1 mile will be awarded for each US dollar (or equivalent in other currency) spent in organizing events (meetings, conferences, parties, etc.) at ALITALIA participating hotels of: Hampton Inn, Hampton Inn & Suite by Hilton Hotels & Resorts, Doubletree AIR ONE by Hilton, Embassy Suites, Hilton Garden Inn, Conrad Hotel & Resorts and Waldorf Astoria SKYTEAM Hotels & Resorts. The minimum expense for earning miles is US$ 1,000 (or equivalent in other currency), and a maximum of 100,000 miles can be earned. For more information and for OTHER PARTNER AIRLINES conditions that apply to this program, please consult HiltonHHonors.com/eventbonus; COMMERCIAL PARTNER GRIFFAIR Signing up for the Hilton HHonors Program is free; and Hilton HHonors is the only hotel rewards BUY, GIFT AND TRANSFER MILES program that allows you to earn points and miles on the same stay. Hilton HHonors offers stays with no blackout dates and award stays in more than 3,800 hotels worldwide. REDEEMING MILES

For Reservations and information, or to learn more about the HHonors programme and enrol, ALITALIA please contact us at +1.800.444.866, or visit us on the web at www.hiltonhhonors.com. SKYTEAM OTHER PARTNER AIRLINES

RULES AD REGULATIONS

IHG includes more than 4,500 hotels locations worldwide, with these brands: InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn® Hotels & Resorts, Holiday Inn® Express, Staybridge Suites® and Candlewood Suites®. With Priority Club® Rewards, IHG’s loyalty Program, you can earn miles with every qualifying stay: • 600 miles at InterContinental®, Crowne Plaza®, Hotel Indigo®, • 500 miles at Holiday Inn®, Holiday Inn Express®, Hotel Indigo®, Staybridge Suites® and Candlewood Suites® For Ulisse, Freccia Alata e Freccia Alata Plus members only: • late check-out at 14.00, subject to availability

For extended stay earnings, member will earn 500 miles per stay. In order to earn miles, a Priority Club® Rewards membership is required. You can also convert Priority Club® Rewards points into Alitalia miles as follows: 10,000 Priority Club® points = 2,000 miles For information, Priority Club Service Center +44 (0) 871.226.1111. Booking: 44 (0) 0871.423.4942 or visit www.ihg.com to find the telephone number to a local booking center. For additional details member may always visit website at: www.priorityclubrewards.com

16 Marriott has over 3,700 hotels in 74 countries and territories worldwide. ABOUT THE MILLEMIGLIA PROGRAM To earn miles you must be a member of Marriott Rewards. Within your Marriott Rewards profile, you must have your earning preference set as ‘Miles/other programs” and select Alitalia as your MILLEMIGLIA KIDS preferred airline. Additionally, you must add your MilleMiglia card number to your profile. EXCLUSIVE CLUBS For each stay at selected rates: • 2 miles for each US dollar spent (on qualifying hotel charges) at JW Marriott®; Autograph EARNINGS MILES Collection®, Renaissance® Hotels, Marriott® Hotels & Resorts and Marriott Vacation Club® • 2 miles for each US dollar spent (on room rate only ) at The Ritz-Carlton® and EDITIONSM ALITALIA and Gaylord Hotels® • 1 mile for each US dollar spent (on room rate only) at AC Hotels by Marriott, Courtyard by AIR ONE Marriott®, Fairfield Inn & Suites by Marriott®, SpringHill Suites by Marriott®, Residence Inn by SKYTEAM ® ® ® Marriott , TownePlace Suites by Marriott and Marriott Executive Apartments OTHER PARTNER AIRLINES

Visit alitalia.com to know the list of the hotels. COMMERCIAL PARTNER If you wish, you can convert Marriott Rewards® points into Alitalia miles: GRIFFAIR ® 10,000 Marriott Rewards Points = 1,500 miles BUY, GIFT AND TRANSFER MILES 20,000 Marriott Rewards® Points = 3,500 miles 30,000 Marriott Rewards® Points = 7,000 miles REDEEMING MILES 70,000 Marriott Rewards® Points = 17,500 miles 140,000 Marriott Rewards® Points = 35,000 miles ALITALIA SKYTEAM HOLIDAY OWNERSHIP Marriott Vacation Club’s Holiday Ownership concept allows you to vacation in one or all of 53 OTHER PARTNER AIRLINES resorts around the globe, including Europe, for more information visit Marriott Vacation Club or call 00800 4400 4400 (International Freephone) or +44 (0)20 3027 3891 (standard rate). RULES AD REGULATIONS

For information contact 800 876022 (toll-free from Italy) or 44 2070127878 (from abroad) or visit the Marriott Rewards Customer Service website https://www.marriott.com/rewards/customer-support.mi

With more than 390 hotels in 26 countries across Europe, America and Africa, NH Hotels offers you an extensive selection of establishments regardless of whether your stay is for business or pleasure. You can earn: • 150 miles per night at NH Express • 200 miles per night at NH Hoteles • 250 miles per night at NH Collection

Miles will be granted for Official and Corporate Rates (reduced or promotional rates are not included). For information and reservations, phone number 902.115.300 (Europe) or +34.91.398.44.38 (rest of the World) Visit the website www.nh-hotels.com for a list of the Hotels included in the MilleMiglia Program and to know the number of miles earned for your hotel stays. To verify the number of miles earned for your hotel stays, you can send an email to [email protected]

Starhotels is an Italian hotel group with 22 hotels located in exclusive destinations. There are seventeen 4 star hotels in Italy and five luxury Collezione hotels in the beautiful cities of New York, Paris, Milan, Venice and Trieste. Each hotel reflects the spirit of the city and the Italian love of art, culture and gastronomy. You can earn 250 miles for any stay in Italy and Paris.

For reservations and information contact: Tool Free from Italy, France, Germany, UK, Spain 00 800 0022 0011; from other countries T.+39 05536925 e-mail [email protected] or visit the website www.starhotels.com

17 Starwood Hotels & Resorts has over 1000 properties in almost a 100 countries. ABOUT THE MILLEMIGLIA PROGRAM You can earn miles with Starwood Hotels & Resorts based on total amount paid at check-out: • Starwood Preferred Guest®: 2 miles per each U.S. dollar spent MILLEMIGLIA KIDS • Gold Preferred Guest® and Platinum Preferred Guest® members: 3 miles per U.S. dollar spent The accrual system is valid for stays at qualifying rates at the following participating hotels: EXCLUSIVE CLUBS Sheraton Hotels & Resorts, Four Points by Sheraton, Le Méridien, Aloftsm, Elementsm, St. Regis Hotels & Resorts, The Luxury Collection, W Hotels and Westin Hotels and Resorts worldwide. EARNINGS MILES

In order to earn miles, you will first need to become a member of Starwood Preferred Guest, ALITALIA Starwood’s own loyalty program. AIR ONE If you are not a member yet, please sign up on SPG.com/moremiles, at hotel check in desk, SKYTEAM or by calling the SPG Customer Contact Center and request to earn Alitalia miles. If you are OTHER PARTNER AIRLINES already Starwood Preferred Guest member, you need to update your accrual profile directly at SPG.com/moremiles, at hotel check in desk, or by calling the SPG Customer Contact Center, COMMERCIAL PARTNER requesting to earn Alitalia miles. GRIFFAIR As both a Starwood Preferred Guest member and a MilleMiglia member, you can still convert BUY, GIFT AND TRANSFER MILES Starpoints into Alitalia miles, you can still convert Starpoint points into Alitalia miles, as the at the following ratio: REDEEMING MILES

• 1 Starpoint point = 1 mile. ALITALIA

When Starpoints are transferred to a frequent flyer account, both accounts must be in the same SKYTEAM name otherwise the airline will reject the transfer. This is for the member’s protection so that OTHER PARTNER AIRLINES no unauthorized transfers may occur. Please keep in mind that only one airline transfer transaction per member, per airline program, is permitted within a 24-hour period. RULES AD REGULATIONS

For information and reservations contact Direct Dial Numbers: Japanese: +81-3-5423 6062, +81-3-5423 6062 Cork: +353-21-4511056, +353-21-4511056 Singapore: +65-6836 7688, +65-6836 7688 Italy: Free Number +800 325 55555 Visit the websites www.starwood.com and www.starwoodhotels.com/preferredguest

UNA Hotels & Resorts, ambassador of Italian hospitality, with 31 hotels throughout the country, offers its guests the opportunity to enjoy the special atmosphere of Italy’s major cities: • UNA Hotels, stylish city-centre hotels; • UNA Resorts, sophisticated and historic dwellings located in the natural surroundings of the countryside or seaside; • UNAWAY Hotels, ideal accommodation for quality stopovers along major routes. UNA Hotels & Resorts provides ideal solutions for both your business and leisure trips and also offers cultural, wellness, food and wine and sporting itineraries to experience during your stay. For all stays in UNA Hotels & Resorts and UNAWAY Hotels* you receive: Hotel 500 miles in classic and superior rooms - 750 miles from executive room UNA Hotel One 500 miles in easy room 750 miles from deluxe room Resorts in Tuscany 750 miles in classic and superior rooms - 1,000 miles from executive rooms Villa Le Maschere 750 miles in elegant room - 1,000 miles from junior room

With UNA Hotels & Resorts earning miles is so simple: reserve your stay on www.unahotels.com - www.unawayhotels.com or call the toll-free number 00800 112 112 33 (from France, Germany, Spain and UK) or +39 0239996400 (from other countries). You can provide details of your MilleMiglia membership card at the time of your reservation and also directly in the hotel, during check-in or check-out. UNA Hotels & Resorts Central Booking Office 00800 112 112 33 (from France, Germany, Spain and UK) +39 0239996400 (from other countries) [email protected] www.unahotels.it – www.unawayhotels.it/en/index.html

* UNA Hotel il Molino and UNAWAY Hotel Cesena Nord are excluded. The miles listed are per stay.

18 ABOUT THE MILLEMIGLIA PROGRAM Venere is a leading online hotel reservations specialist with hotels, Bed and Breakfasts and vacation rentals in over 30,000 destinations worldwide! Venere are now offering MilleMiglia members the MILLEMIGLIA KIDS chance to accrue miles when they book and stay in one of their 135,000 properties. EXCLUSIVE CLUBS MilleMiglia miles will be credited only to members registered on www.venere.com/millemiglia/en for reservations made on the same web site. In order to register you EARNINGS MILES need to fill in the form with your MilleMiglia code, name, surname and e-mail address. The e-mail address use for registration must be the same you use for the reservation. ALITALIA AIR ONE Miles will be credited to your account within the day 15th of the month following the check out date. For further details visit www.venere.com/millemiglia/en SKYTEAM OTHER PARTNER AIRLINES * Excluded decimals COMMERCIAL PARTNER GRIFFAIR BUY, GIFT AND TRANSFER MILES

REDEEMING MILES Worldhotels is an exclusive collection of the world’s most unique independent hotels in over 250 exciting destinations around the globe. Whether you are looking for a stylish business hotel, ALITALIA a luxurious historic landmark, a tranquil beach resort or the perfect location for your corporate SKYTEAM or private event – every one of our hotels meets the highest standards and is tailored to the needs OTHER PARTNER AIRLINES of the discerning traveller. RULES AD REGULATIONS You can earn 500 miles per stay with qualifying rates.

For information contact 800.877.077, tool free from Italy, or visit the website www.worldhotels.com/earn-miles

19 Car rental

ABOUT THE MILLEMIGLIA PROGRAM

Maggiore is the Italian leader in car and van rentals with more than 180 offices in 100 Italian cities, MILLEMIGLIA KIDS airports, and railway stations. With National Car Rental, Maggiore has a worldwide presence and EXCLUSIVE CLUBS more than 8,800 rental offices in 90 countries. From 01 January 2012, renting a car with Maggiore in Italy or around the world will enable members of the MilleMiglia Program to benefit from a EARNINGS MILES miles accumulation plan, as well as dedicated advantages and discounts that are differentiated according to the Club to which they belong. ALITALIA For each car rental you can earn: AIR ONE 600 miles for MilleMiglia Club members; SKYTEAM 700 miles for Ulisse club members; OTHER PARTNER AIRLINES 800 miles for Freccia Alata club members; 900 miles for Freccia Alata Plus Club members. COMMERCIAL PARTNER GRIFFAIR Maggiore also offers you the opportunity to earn extra miles: BUY, GIFT AND TRANSFER MILES 300 bonus miles for each day of your car rental, up to a maximum of 4,800 miles; 1,000 bonus loyalty miles when you make four rentals within a 12-month period; REDEEMING MILES 900 miles if you join theMaggiore Club. If your business has a standing agreement with Maggiore you can also earn more miles: ALITALIA 150 miles for rentals made in Italy or abroad, for customers in the Small, Medium and Top SKYTEAM segments 80 miles for rentals made in Italy or abroad, by customers in the Executive segment. OTHER PARTNER AIRLINES

Dedicated discount and benefits: RULES AD REGULATIONS

Club Millemiglia Ulisse Freccia Alata Freccia Alata Plus Discount on best rate 8% 10% 11% 12% Additional driver Free Free Free Free Young Driver fee Free Free Free Free Satellite navigator - Free Free Free Refuelling service - - Free Free Upgrading - - - Free Fast track pickup at main Italian airports - Available Available Available

These discounts are valid for rentals made in Italy or abroad. The benefits apply in Italy only.

Book your rental right now mentioning your club membership code. And remember that for your rentals in Italy you can also book directly online.

Club membership Maggiore Code MilleMiglia M000105 Ulisse M473500 Freccia Alata M473600 Freccia Alata Plus M015932

And don’t forget to show your MilleMiglia card when you pick up your vehicle.

Rentals booked through tour operators, international intermediaries, replacement companies and monthly rentals do not qualify for the awarding of miles.

For bookings:- 848 848 844* - from outside Italy call +39 06 22 45 60 60 - www.maggiore.it

20 Credit Cards

ABOUT THE MILLEMIGLIA PROGRAM American Express operates in over 130 countries around the globe. It provides outstanding products and unsurpassed service that, together, deliver premium value to our customers. MILLEMIGLIA KIDS ® As a member of the Membership Rewards-Classic Club by American Express, you can use EXCLUSIVE CLUBS Membership Reward Points to request Alitalia miles, based on the following table: EARNINGS MILES Country Memberships Points Miles ALITALIA Italy 1 1 AIR ONE Austria 5 4 SKYTEAM Belgium 5 4 OTHER PARTNER AIRLINES Finland 5 4 France 5 4 COMMERCIAL PARTNER Germany 5 4 GRIFFAIR Greece 5 4 BUY, GIFT AND TRANSFER MILES Netherlands 5 4 REDEEMING MILES Spain 5 5

Sweden 100 10 ALITALIA Switzerland 2 1 SKYTEAM UK 2 3 OTHER PARTNER AIRLINES International Dollar Card 1 1 International Euro Card 1 1 RULES AD REGULATIONS

Diners Club is a premium global brand with a rich heritage as the world’s first charge card and is issued today in more than 200 countries. If you hold a Diners Club credit card and reside in Italy, Switzerland, UK, the Netherlands, Germany, France, Luxemburg and Belgium you can convert your Diners Club Rewards points into MilleMiglia miles. For information, contact your Diners Club Customer Service, refer to your Club Rewards catalogue or visit the website www.dinersclub.com

Other partners

Chic Outlet Shopping® is the leading luxury outlet shopping experience – European style. The Collection of nine Chic Outlet Shopping® Villages, located an hour or less outside some Europe’s most important cities: Milan, London, Dublin, Paris, Barcelona, Madrid, Monaco, Francoforte, Brussels and Cologne. The Chic Outlet Shopping® Villages are home to more than 900 boutiques of the world’s premier fashion and lifestyle brands, offering savings of up to 60%, and sometimes more, on the recommended retail price of their authentic previous seasons’ collections. Present the receipts of your purchases at the Welcome or Tourist Information Centre of the relevant Chic Outlet Shopping® Village on the same day, to receive your miles: 1 Euro or Great British Pound spent* = 1 mile For more information and plan your trip, visit www.ChicOutletShopping.com

* In case of decimal digit value, your miles earnings will be rounded up starting from €/£0.50.

Language Direct is the world’s leading provider of personal one-on-one language lessons with qualified native speaking teachers. Sign up with Language Direct and earn miles while you learn: • 3-month subscription*: 1,000 miles • 6-month subscription*: 3,000 miles

For information: www.languagedirect.net

* 4 x 60-minute lessons per month

21 THE HIGH-FLYING BOUTIQUE In the GriffAir catalogue for the on-board Alitalia boutique, you will find only the best “Made in Italy” products and international names. ABOUT THE MILLEMIGLIA PROGRAM In-flight shopping is fun and convenient: • ‘Boutique Alitalia’ allows you to gain 3 miles for every euro spent MILLEMIGLIA KIDS • You can get a 25% discount on recommended retail prices in Italy EXCLUSIVE CLUBS Have a safe and pleasant trip, and enjoy shopping with GriffAir. EARNINGS MILES BUY, GIFT AND TRANSFER MILES ALITALIA Buy miles for yourself AIR ONE You can buy, give away, or transfer miles through the website Alitalia. For the only service of SKYTEAM purchase miles you can also contact the Customer Service. There is no need to wait to get the award you want. It’s easy and convenient to buy the OTHER PARTNER AIRLINES MilleMiglia miles you need. - You can purchase up to 40,000 miles per calendar year COMMERCIAL PARTNER • You can buy miles in increments of 1,000 up to 40,000 miles per purchase GRIFFAIR • Price for purchase of 1,000 miles is 25 euros and this price is valid until December 31, 2013. BUY, GIFT AND TRANSFER MILES Gift miles to someone Buy miles for friends and family members and give them the gift of travel. REDEEMING MILES • Just provide his or her e-mail address and we will send your friend a confidential code, which will enable him or her to receive your gift of Alitalia miles. Even if your friend is not yet a ALITALIA MilleMiglia member, he or she will be able to receive your gift miles after enrolling. SKYTEAM • You can buy miles in increments of 1,000 up to 40,000 miles per purchase. Your friend can OTHER PARTNER AIRLINES receive up to 40,000 miles in any calendar year. • Price for purchase of 1,000 miles is 25 euros and this price is valid until December 31, 2013. RULES AD REGULATIONS If you have received MilleMiglia miles as a gift, then collecting them and having them credited to your account is easy. You have to be a MilleMiglia member in order to get your miles. Claim your miles online with the certificate code provided to you by e-mail.

Transfer miles Transferring your miles allows you to help friends or family get the miles they need for an award. • You can transfer or receive up to 60,000 miles per calendar year. • To transfer miles, you must provide the recipient’s MilleMiglia number and e-mail address. • You can transfer miles in increments of 1,000 up to 60,000 miles per transfer. • Price for 1,000 miles transferred is 10 euros. This price is valid until December 31, 2013.

Award request with purchased miles When booking an award, 25% of the miles required for an award must be earned miles with Alitalia or MilleMiglia Partners. Purchased or transferred miles can be used for a maximum of 75% of the miles required for any requested award. For example redeem for a 40,000 miles award and use 30,000 purchased or transferred miles and 10,000 earned miles.

When booking an award, Alitalia will check your earned and purchased or transferred miles status on your account and the system will consume first the purchased (or transferred) miles up to maximum of 75% and accrued miles with Alitalia or partner will be used for the rest of the total amount of the miles requested (but not less than 25% of the award value).

For information related to the Buy, Gift & Transfer miles transactions, please send an e-mail to [email protected].

If you need assistance, please, contact MilleMiglia Customer Service.

22 Buy & gift miles - terms & conditions The MilleMiglia member acknowledges and accepts these terms and conditions (hereinafter “Terms and Conditions”) by submitting his or her online request to purchase Alitalia miles (referred to herein as “miles”). The sales of miles is a service provided to MilleMiglia members by Points.com Inc., a corporation resident in the Province of Ontario, Canada (“Points.com”), ABOUT THE MILLEMIGLIA PROGRAM authorized by Alitalia on the basis of an agreement between them to sell Miles or transfer Miles from the account of a Millemiglia member to another Millemiglia member. MILLEMIGLIA KIDS 1. The person who wants to buy or gift miles must be a member in good standing of MilleMiglia. The same condition must be satisfied by person who will be given the gift. EXCLUSIVE CLUBS 2. The member’s purchase request shall not be effective until accepted by Points.com. Acceptance by Points.com shall be evidenced only by the actual delivery of miles to the EARNINGS MILES account of the purchaser or the recipient of the gift. 3. The member purchasing or gifting miles has the right to cancel any purchase or gift, without ALITALIA penalty and without specifying the reason, within ten (10) working days from the day the AIR ONE transaction was confirmed by Points.via e.mail. Any request to cancel a purchase or gift SKYTEAM shall be communicated to Alitalia by e-mail at: [email protected]. If the right to cancel is exercised according to the above mentioned procedures and deadlines the OTHER PARTNER AIRLINES purchaser will be reimbursed the sums already paid. Refunds will be made in the shortest COMMERCIAL PARTNER possible time and in any event within thirty (30) days from the date on which Alitalia has GRIFFAIR received the notice of cancellation. If the member does not comply with the procedures and terms for exercising the right to cancel as specified in this section, the purchaser shall not BUY, GIFT AND TRANSFER MILES be entitled to any refund. 4. Other than the provisions of section 3 above, the purchase and the gift of miles are non- REDEEMING MILES refundable. 5. Purchased or gifted miles will not count toward qualification for any increased or improved ALITALIA status in the MilleMiglia Program. SKYTEAM 6. Each MilleMiglia member may buy miles in increments of 1,000 miles. Millemiglia members OTHER PARTNER AIRLINES may purchase or receive up to 40,000 miles in each transaction and up to 40,000 miles in each calendar year. RULES AD REGULATIONS 7. The purchaser agrees that Points.com may use his/her name, email address, Millemiglia account information and credit card information for the purpose of processing his/her requested transaction. Except as required to investigate or prosecute fraud or as permitted or required by law, Points.com will not use or disclose the member’s personal information for any purpose other than the foregoing unless with the member’s consent. 8. Furthermore the purchaser declares that he or she has previously obtained the authorization from the recipient to transmit the recipient’s name, e-mail address and MilleMiglia number to Points.com in order to complete a Gift Miles transaction. 9. Neither the purchaser nor the recipient may sell, barter or otherwise conduct any unauthorized distribution of miles purchased or received hereunder. If any miles purchased or received as a gift are resold, distributed or used for improper purposes as determined by Points.com.com in its sole and absolute discretion, or obtained through credit card abuse or fraud or other illegal means, Points.com may, cancel, void, refuse to honor and/or confiscate such miles and pursue any and all other rights and remedies that may be available. The purchaser agrees to fulfill Points.com’s requests concerning any investigation or prosecution of anyone engaging in or suspected of engaging in abuse or fraud with respect to the purchase or gift of miles hereunder. 10. The purchase of miles is not a guarantee of the availability of any MilleMiglia rewards. Therefore Points.com shall have no liability or responsibility where the member is unable to use or redeem purchased or received miles. 11. The purchaser agrees to pay Points.com in full by credit card prior to any miles being posted to his or the recipient’s MilleMiglia account. By submitting a request to purchase or gift miles the purchaser authorizes Points.com to charge his credit card number provided. 12. The purchaser agrees that the awarding and use of all miles, including those purchased or gifted hereunder, are subject to the terms, conditions, exclusions and limitations of the MilleMiglia program, and that Alitalia has the sole and exclusive authority and responsibility for operating, modifying and establishing the terms and conditions applicable to the MilleMiglia Program. Points.com shall have no liability or responsibility to the member for, and has no obligation to notify the member of, any action, inaction or decision taken by Alitalia in connection with the MilleMiglia Program. The purchaser hereby agrees not to make any claim against Points.com for any action, inaction or decision taken by Alitalia in connection with the MilleMiglia Program. Points.com shall not be treated as the agent of Alitalia for any purpose. 13. The purchaser or the recipient, under the provisions of applicable law, in the moment of the award request can use the miles purchased or gifted up to the maximum of 75% of the award value in miles (25% of the miles required for an award must be earned miles with Alitalia or Alitalia’s Partners). 14. EXCEPT IN CASE OF GROSS NEGLIGENCE AND WILLFULL MISCONDUCT POINTS. COM’S LIABILITY, SHALL NOT EXCEED THE AMOUNT PAID BY THE MEMBER FOR THE PURCHASE OR GIFT OF MILES. IN NO EVENT SHALL POINTS.COM BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE MEMBER’S PURCHASE OR GIFT OF MILES. 23 15. The purchaser shall comply with all laws, rules and regulations applicable to these Terms and Conditions. 16. These Terms and Conditions are governed exclusively by Italian law. The parties agree on the exclusive competence of the Court of Rome (Italy). 17. The purchaser may not assign or transfer the agreement governed by these Terms and ABOUT THE MILLEMIGLIA PROGRAM Conditions, or any right or obligation hereunder. 18. These Terms and Conditions, together with the member’s purchase request, constitute the MILLEMIGLIA KIDS entire agreement between the purchaser and Points.com with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements or understandings, if any, EXCLUSIVE CLUBS whether written or oral, relating to such subject matter. No modification, amendment or waiver of these Terms and Conditions shall be effective or binding unless made in writing EARNINGS MILES and signed by Points.com, with the Alitalia’s consent. 19. Points.com shall have no liability for delays or failure in its performance hereunder caused ALITALIA by any act of God, war, strike, labor dispute, work stoppage, fire, act of government or any AIR ONE other cause, whether similar or dissimilar, beyond its control. SKYTEAM 20. All personal information supplied upon accession to this present or subsequent initiative are processed by Alitalia and Point.com in compliance with laws and regulations related OTHER PARTNER AIRLINES to the personal data protection and in particular in accordance with Legislative Decree COMMERCIAL PARTNER no.196, June 30, 2003 (Personal data protection) in the manner described in the Terms and GRIFFAIR Conditions of the MilleMiglia Program available at www.alitalia.com. BUY, GIFT AND TRANSFER MILES Transfer - Rules The MilleMiglia member acknowledges and accepts these terms and conditions (these “Terms REDEEMING MILES and Conditions”) by submitting his or her online request to transfer Alitalia miles (referred to herein as “miles”). ALITALIA The transfer of miles is a service provided to MilleMiglia members by Points.com Inc., a SKYTEAM corporation existing and resident in the Province of Ontario, Canada (“Points.com”) authorized OTHER PARTNER AIRLINES by Alitalia -on the basis of an agreement between them- to sell Miles or transfer Miles from the account of a MilleMiglia member to another MilleMiglia member. RULES AD REGULATIONS 1. The person who wants to transfer miles must be a member in good standing of the MilleMiglia Program. The same condition must be satisfied by the person who will receive the transferred miles (hereinafter the “transferee”). 2. The member’s transfer request shall not be effective until accepted by Points.com. Acceptance by Points.com shall be evidenced only by the actual debiting of miles from the member’s account and transfer thereof to the transferee. 3. The member who wants to transfer miles has the right to cancel any transfer, without penalty and without specifying the reason, within ten (10) working days from the day the transaction was confirmed by Points.com via e-mail. Any request to cancel a transfer should be communicated to Alitalia by e-mail, at [email protected]. If the cancellation right is exercised according to procedures and deadlines stipulated by Points.com and Alitalia, the member will be reimbursed the sums already paid for the transfer of miles. Refunds will be made in the shortest possible time and in any event within thirty (30) days from the date on which Alitalia has received the notice of cancellation. If the member does not comply with the procedures and terms for exercising the right of cancellation as specified in this section, the member shall not be entitled to any refund. 4. Other than the provision of section 3 above, transfers of miles are non-refundable. 5. Transferred miles will not count toward qualification for any increased or improved status in the MilleMiglia Program. 6. Each MilleMiglia member may transfer miles in increments of 1,000 miles to a maximum of 60,000 miles per transaction and 60,000 miles per year. 7. The member who wants to transfer miles agrees that Points.com may use his/her name, email address, MilleMiglia account information and credit card information for the purpose of processing his/her requested transaction. Except as required to investigate or prosecute fraud or as permitted or required by law, Points.com will not use or disclose the member’s personal information for any purpose other than the foregoing unless with the member’s consent. 8. Furthermore the member who wants to transfer miles declares that he or she has previously obtained the authorization from the recipient to transmit the recipient’s name, e-mail address and MilleMiglia number to Points.com in order to complete a transfer transaction. 9. Neither the member who wants to transfer miles nor the transferee may sell, barter or otherwise conduct any unauthorized distribution of any miles transferred hereunder. If any miles transefered are resold, distributed or used for improper purposes as determined by Points.com.com in its sole and absolute discretion, or any transfer of miles is conducted through credit card abuse or fraud or other illegal means, Points.com may, at its option and with the assistance of Alitalia, cancel, void, refuse to honor and/or confiscate such transferred miles and pursue any and all other rights and remedies that may be available. The member who wants to transfer agrees to fulfill Points.com requests concerning any investigation or prosecution of anyone engaging in or suspected of engaging in abuse or fraud with respect to the transfer of miles hereunder. 10. The transfer of miles is not a guarantee of the availability of any MilleMiglia rewards. Therefore Points.com shall have no liability or responsibility where the member is unable to use or redeem any transferred miles.

24 11. The member who wants to transfer miles agrees to pay Points.com in full by credit card prior to any miles being posted to the transferee’s MilleMiglia account. By submitting a request to transfer miles the member authorizes Points.com or its representative to charge his credit card number provided. 12. The member who wants to transfer miles agrees that the awarding and use of all miles, ABOUT THE MILLEMIGLIA PROGRAM including those transferred hereunder, are subject to the terms, conditions, exclusions and limitations of the MilleMiglia program, and that Alitalia has the sole and exclusive MILLEMIGLIA KIDS authority and responsibility for operating, modifying, terminating and establishing the terms and conditions applicable to the MilleMiglia Program. Points.com shall have no liability EXCLUSIVE CLUBS or responsibility to the member for, and has no obligation to notify the member of, any action, inaction or decision taken by Alitalia in connection with the MilleMiglia program. The EARNINGS MILES member hereby agrees not to make any claim against Points.com for any action, inaction or decision taken by Alitalia in connection with the MilleMiglia program. Points.com shall not be ALITALIA treated as the agent of Alitalia for any purpose. AIR ONE 13. The transferee, under the provisions of applicable law, in the moment of the award request SKYTEAM can use the miles transferred to him up to the maximum of 75% of the award value in miles (25% of the miles required for an award must be earned miles with Alitalia or Alitalia‘s OTHER PARTNER AIRLINES Partner). COMMERCIAL PARTNER 14. EXCEPT IN CASE OF GROSS NEGLIGENCE AND WILLFULL MISCONDUCT, POINTS. GRIFFAIR COM’S LIABILITY, SHALL NOT EXCEED THE AMOUNT PAID BY THE MEMBER FOR THE TRANSFER OF MILES. IN NO EVENT SHALL POINTS.COM BE LIABLE BUY, GIFT AND TRANSFER MILES FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE MEMBER’S REDEEMING MILES TRANSFER OF MILES. 15. The member who wants to transfer miles shall comply with all laws, rules and regulations ALITALIA applicable to these Terms and Conditions and his or her transfer of miles. SKYTEAM 16. These Terms and Conditions are governed exclusively by Italian law. The parties agree on OTHER PARTNER AIRLINES the exclusive competence of the Court of Rome (Italy). 17. The member who wants to transfer miles may not assign or transfer the agreement RULES AD REGULATIONS governed by these Terms and Conditions, or any right or obligation hereunder. 18. These Terms and Conditions, together with the member’s transfer request, constitute the entire agreement between the member and Points.com with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements or understandings, if any, whether written or oral, relating to such subject matter. No modification, amendment or waiver of these Terms and Conditions shall be effective or binding unless made in writing and signed by Points.com, with the Alitalia’s consent. 19. Points.com shall have no liability for delays or failure in its performance hereunder caused by any act of God, war, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar beyond its control. 20. All personal information supplied upon accession to this present or subsequent initiative are processed by Alitalia and Points.com in compliance with laws and regulations related to the personal data protection and in particular in accordance with Legislative Decree no. 196, June 30, 2003 (Personal data protection) in the manner described in the Terms and Conditions of the MilleMiglia program available at www.alitalia.com.

25 REDEEMING MILES

You have many possibility to redeem your miles! You can: • request Award Tickets* with Alitalia, in Standard or Flex; ABOUT THE MILLEMIGLIA PROGRAM • request Award Tickets* SkyTeam Partners or other Partner Airlines; • choose to fly in Business Class using your miles; MILLEMIGLIA KIDS If you don’t have enough miles to request Award Tickets, you can use the “Buy Miles” service EXCLUSIVE CLUBS and buy them for yourself or for your relatives and friends. EARNINGS MILES * Availibility of seats for Award Tickets is limited ALITALIA AWARD TICKET WITH ALITALIA AIR ONE Whatever you look for an award flight, Alitalia has the right travel solution for you. Get full details about our products. From 1 July 2013 is available the new Elite Award SKYTEAM for Exclusive Clubs Members. OTHER PARTNER AIRLINES Award Ticket with Alitalia: main features COMMERCIAL PARTNER GRIFFAIR Award Ticket Standard Elite Award Flex SuperFlex BUY, GIFT AND TRANSFER MILES Service Class Economy (Classica) Economy (Classica) Economy (Classica) Business (Ottima/Magnifica) Premium Economy REDEEMING MILES (Classica Plus) ALITALIA Business (Ottima/Magnifica) SKYTEAM Award availability All year All year All year All year OTHER PARTNER AIRLINES Seats availability Limited - Good Good

Miles amount required From 20.000 From 23,000 From 40.000 From 80.000 RULES AD REGULATIONS (roundtrip ticket)

Sale channels • Web • Customer Service • Web • Customer Service • Customer Service • Customer Service

Additional benefits - - Free excess baggage 1 free Upgrade to (10 kg) Ottima class on Alitalia international medium-haul flights

Change of date/departure Permitted free of charge Permitted free of charge Permitted free of charge Permitted free of charge time

Change of passenger Permitted against Permitted free of charge Permitted free of charge Permitted free of charge name/service class/airline/ payment of a penalty1 itinerary

For combination with Yes Yes Yes Yes other awards

Table valid for award tickets requested within 31/12/2013 1 For more information visit the section dedicated to Award Ticket conditions.

TICKET IN ECONOMY AND PREMIUM ECONOMY REQUIRED MILES FOR ROUNDTRIP TICKET Tables new program 2013-20152 As a promotion for all award tickets requested from 01/07/2013 to 31/12/2013 the applicable award table is the one below.

Premium Economy Economy (Classica) Areas Destinazioni (da/per l’ltalia) (Classica Plus) Standard Elite Award3 Flex

All Italian destinations 20.000 23.000 40.000 - AZ0 20.000 Easy 23.000 40.000 Rome Fiumicino - Milan Linate - 30.000 Comfort Easy Easy

Albania, Algeria, Austria, Bulgaria, Czech - AZ1 Republic, Hungary, Libya, Malta, Montenegro, 20.000 23.000 40.000 Poland, Romania, Serbia, Switzerland, Tunisia Belgium, Danmark, France, Germany, AZ2 Greece, Morocco, Netherlands, Spain, 25.000 28.500 50.000 - United Kingdom Egypt, Georgia, Jordan, Israel, Lebanon, AZ3 30.000 34.500 60.000 - Russia, Syria, Turkey, Ukraine

AZ41 Iran, Saudi Arabia, United Arab Emirates 40.000 46.000 80.000 50.000

AZ51 Canada, Continental USA, Ghana, Nigeria 50.000 57.500 100.000 65.000

AZ61 Venezuela 60.000 69.000 120.000 80.000

AZ71 Argentina, Brazil, China, Japan 80.000 92.000 160.000 100.000

26 Required miles for one-way ticket As a promotion for all award tickets requested from 01/07/2013 to 31/12/2013 the applicable award table is the one below. ABOUT THE MILLEMIGLIA PROGRAM Premium Economy Economy (Classica) Areas Destinations (from/to Italy) (Classica Plus) MILLEMIGLIA KIDS Standard Elite Award3 Flex EXCLUSIVE CLUBS

All Italian destinations 12.000 14.000 24.000 - EARNINGS MILES AZ0 12.000 Easy 14.000 24.000 Rome Fiumicino - Milan Linate - 15.000 Comfort Easy Easy ALITALIA Albania, Algeria, Austria, Bulgaria, Czech - AZ1 Republic, Hungary, Libya, Malta, Montenegro, 12.000 14.000 24.000 AIR ONE Poland, Romania, Serbia, Switzerland, Tunisia SKYTEAM Belgium, Danmark, France, Germany, AZ2 Greece, Morocco, Netherlands, Spain, 15.000 17.000 30.000 - OTHER PARTNER AIRLINES United Kingdom COMMERCIAL PARTNER Armenia, Egypt, Georgia, Jordan, Israel, 18.000 20.500 36.000 - AZ3 Lebanon, Russia, Syria, Turkey, Ukraine GRIFFAIR

AZ41 Iran, Saudi Arabia, United Arab Emirates 24.000 27.500 48.000 30.000 BUY, GIFT AND TRANSFER MILES

AZ51 Canada, Continental USA, Ghana, Nigeria 30.000 34.500 60.000 39.000 REDEEMING MILES AZ61 Venezuela 36.000 41.500 72.000 48.000 ALITALIA AZ71 Argentina, Brazil, China, Japan 48.000 55.000 96.000 60.000 SKYTEAM OTHER PARTNER AIRLINES FEATURES AND CONDITIONS • Standard Award Ticket: available in both Economy and Premium Economy class, it is subject RULES AD REGULATIONS to availability and may be bought online or through Alitalia local Office4. • Flex Award Ticket: available in Economy class, it offers a wide availability of award seats, the possibility to change the ticket without a penalty and the advantage of an extra baggage allowance up to 10 Kg over the limit stipulated by the Club to which the traveler belongs. It can be bought online or through Alitalia local Office4. • The destinations shown in the chart for requesting Award Tickets may be subject to variations, due to operative changes in Alitalia flight schedules. • Should they be necessary in the context of an award ticket, the two domestic flight segments to and from the airport of departure/arrival will be free of charge. • In the AZ0 area it is possible to request a one-way award ticket only for direct flights without transit; between the AZ1 and AZ7 areas, one single transit is permitted (domestic flight to reach the departure hub). • Miles may not be refunded; so, in the event of a downgrade from a higher class to a lower one, the miles not used will be lost. • Airport taxes and fuel surcharges relating to Award Tickets must be borne by the member. The amounts applied are those in force when the award ticket is issued and vary according to the chosen airport of departure and destination. • Flex Award Tickets are available in Economy class on all flights operated by Alitalia. It is not possible to request these awards on mixed itineraries combining flights operated by Alitalia with those of its partners. • For all that is not expressly set forth in these Regulations, the award ticket user conditions contained in the paragraph “General Rules” and in the Regulations of the MilleMiglia Program will be held valid.

1 The Classica Plus - Premium Economy class is only available at present for the destinations served by A330 and newly configured B777 aircrafts. 2 As a promotion for all award tickets issued from 01/07/2013 to 31/12/2013 with miles of the new edition, the applicable award table edition for 2008-2012. 3 Available for Exclusive Club Members for booking and tickets issued from July, 1st 2013. 4 For award tickets issued through Alitalia local Office, remember to communicate details of the ticket holder’s personal identity document and a credit card number for debiting boarding taxes and surcharges. You can collect your boarding card and ticket receipt directly at the check-in desk.

TICKETS IN BUSINESS CLASS If your dream is an award flight to be enjoyed in the comfort of Business Class, on Alitalia flights in Ottima and Magnifica class, your ideal solution is the Standard Award Ticket and the SuperFlex Award Ticket which, as well as allowing you to travel comfortably, also offers a free upgrade to Ottima class on Alitalia international medium-haul flights. Check the charts below to find out how many miles you need to request your Award Tickets in Ottima and Magnifica classes.

27 Required miles for roundtrip ticket Tables new program 2013-20151 As a promotion for all award tickets requested from 01/07/2013 to 31/12/2013 the applicable award table is the one below. ABOUT THE MILLEMIGLIA PROGRAM AREAS DESTINATIONS (from/to Italy) Business (Ottima/Magnifica) MILLEMIGLIA KIDS Standard SuperFlex EXCLUSIVE CLUBS

AZ0 All italian destinations - - EARNINGS MILES AZ1 Albania, Algeria, Austria, Bulgaria, Czech Republic, Hungary, Libya, Malta, 30.000 80.000 Montenegro, Poland, Romania, Serbia, ALITALIA Switzerland, Tunisia AIR ONE AZ2 Belgium, Danmark, France, Germany, Greece, Morocco, Netherlands, Spain, 40.000 100.000 SKYTEAM United Kingdom OTHER PARTNER AIRLINES Armenia, Egypt, Georgia, Jordan, Israel, AZ3 45.000 120.000 Lebanon, Russia, Syria, Turkey, Ukraine COMMERCIAL PARTNER GRIFFAIR AZ4 Iran, Saudi Arabia, United Arab Emirates 60.000 160.000 BUY, GIFT AND TRANSFER MILES AZ5 Canada, Continental USA, 80.000 200.000 Ghana, Nigeria REDEEMING MILES AZ6 Venezuela 100.000 240.000

AZ7 Argentina, Brazil, China, Japan 120.000 320.000 ALITALIA SKYTEAM Required miles for one-way ticket OTHER PARTNER AIRLINES As a promotion for all award tickets requested from 01/07/2013 to 31/12/2013 the applicable award table is the one below. RULES AD REGULATIONS

AREAS DESTINATIONS (from/to Italy) Business (Ottima/Magnifica)

Standard SuperFlex

AZ0 All italian destinations - -

AZ1 Albania, Algeria, Austria, Bulgaria, Czech Republic, Hungary, Libya, Malta, 18.000 48.000 Montenegro, Poland, Romania, Serbia, Switzerland, Tunisia

AZ2 Belgium, Danmark, France, Germany, Greece, Morocco, Netherlands, Spain, 24.000 60.000 United Kingdom

AZ3 Armenia, Egypt, Georgia, Jordan, Israel, Lebanon, Russia, Syria, Turkey, Ukraine 27.000 72.000

AZ4 Iran, Saudi Arabia, United Arab Emirates 36.000 96.000

AZ5 Canada, Continental USA, Ghana, Nigeria 48.000 120.000

AZ6 Venezuela 60.000 144.000

AZ7 Argentina, Brazil, China, Japan 72.000 192.000

FEATURES AND CONDITIONS • Standard Award Ticket: available both in Ottima and Magnifica class; it is subject to availability and may be bought online or through Alitalia local Office2. • SuperFlex Award Ticket: available both in Ottima and Magnifica class, it offers a wide availability of award seats, the possibility to modify the ticket without incurring penalties and 1 free upgrade to Ottima class on Alitalia international medium-haul flights, with the same validity as the SuperFlex award ticket requested. The free upgrade, obtained with the issue of a SuperFlex award ticket, must be used in combination with the purchase of a ticket in Economy class (in the booking classes Y, B, M, H) and subject to the following conditions: - The upgrade request must be effected once the ticket has been issued and by contacting Alitalia local Office during opening hours up to 1 day before the departure date of the flight. - The beneficiary of the service may be the member himself and/or a person he indicates, provided that the latter holds a ticket in economy class issued in one of the above-mentioned booking classes. - Seats reserved on board are limited and no waiting list is contemplated. - Members may request an upgrade to Ottima class on international medium-haul flights (even single flight segments) operated by Alitalia. - It is not permitted to modify the itinerary and/or date and/or beneficiary’s name, once the upgrade has been confirmed. - The mileage entitlement on the flight effected is that relating to the fare originally purchased by the member.

28 The SuperFlex award ticket may be bought through Alitalia local Office2. • The destinations shown in the chart for requesting Award Tickets may be subject to variations, due to operative changes in Alitalia flight schedules. • Should they be necessary in the context of an award ticket, the two domestic flight segments to and from the airport of departure/arrival will be free of charge. ABOUT THE MILLEMIGLIA PROGRAM • Between the AZ1 and AZ7 areas, one single transit is permitted (domestic flight to reach the departure hub). MILLEMIGLIA KIDS • For award tickets booked in Ottima or Magnifica Class, the domestic flight segment from Rome Fiumicino to Milan Linate, will be booked in Comfort Class, if available. EXCLUSIVE CLUBS • Miles may not be refunded; so, in the event of a downgrade from a higher class to a lower one, the miles not used will be lost. EARNINGS MILES • Airport taxes and fuel surcharges relating to Award Tickets must be borne by the Member. The amounts applied are those in force when the award ticket is issued and vary according to the ALITALIA chosen airport of departure and destination. AIR ONE • Superflex Award Tickets are available in Ottima or Magnifica class on all flights operated SKYTEAM by Alitalia. It is not possible to request these awards on mixed itineraries combining flights operated by Alitalia with those of its partners. OTHER PARTNER AIRLINES • For all that is not expressly set forth in these Regulations, the award ticket user conditions COMMERCIAL PARTNER contained in the paragraph “General Rules” and in the Regulations of the MilleMiglia Program GRIFFAIR will be held valid. BUY, GIFT AND TRANSFER MILES

1 As a promotion for all award tickets issued from 01/01/2013 to 31/12/2013 with miles of the new edition, the applicable award table edition for REDEEMING MILES 2008-2012. 2 For award tickets issued through Alitalia local Office, remember to communicate details of the ticket holder’s personal identity document and a credit card number for debiting boarding taxes and surcharges. You can collect your boarding card and ticket receipt directly at the check-in desk. ALITALIA SKYTEAM MULTICLASS AWARD TICKETS With Alitalia you can always request an award ticket with outgoing and return flights in different OTHER PARTNER AIRLINES service classes (Classica - Economy, Classica Plus - Premium Economy, Ottima – Business and Magnifica - Business) or with different types of awards (Standard, Flex and SuperFlex products). RULES AD REGULATIONS

To calculate the number of miles needed to request your MultiClass Award Tickets you must: 1 - consult the outgoing and return ticket charts; 2 - choose your destination/area and type of award; 3 - add half of the required miles for the roundtrip award ticket relating to the outgoing flight together with half of the required miles for the roundtrip award ticket relating to the return flight.

Here below are some examples:

- Award flight within Italy Outgoing flight in Economy Standard (85,000/2 = 42,500) + return in Economy Flex (40,000/2 = 20,000) = 30,000 miles

- Award flight Rome - London Outgoing flight in Economy Standard (25,000/2 = 12,500) + return in Business Standard (40,000/2 = 20,000) = 32,500 miles

- Award flight Rome - New York Outgoing flight in Premium Economy Standard (65,000/2 = 32,500) + return in Business SuperFlex (200,000/2 = 100,000) = 132,500 miles

CONDITIONS • The chart for requesting Award Tickets will be valid until 31 December 2013. • The MultiClass Award ticket must have outgoing and return flights in two different service classes: one flight segment in Economy and the other in Premium Economy or in Business class, or one flight segment in Premium Economy and the other in Business class. • The MultiClass Award ticket may only be issued through Alitalia local Office1.

29 • Airport taxes and any fuel surcharge relating to Award Tickets must be borne by the Member. The amounts applied are those in force at the time of issuing the award ticket and vary according to the chosen airports of departure and destination. • Once issued, the MultiClass Award ticket is not refundable but may be substituted and/or modified, within its terms of validity, against payment of a penalty charge of 55 Euros or 5,000 miles for each ticket. ABOUT THE MILLEMIGLIA PROGRAM • It is also possible to combine various types of award ticket (Standard, Flex and SuperFlex products). In this case, the miles deducted will be equivalent to half the number of miles MILLEMIGLIA KIDS required for the preferred type of roundtrip award ticket relating to the outgoing flight plus half the number of miles required for the roundtrip award ticket relating to the return flight. EXCLUSIVE CLUBS • Should a downgrade be effected from a superior to an inferior class, or should an award of greater value be substituted by one of less value, it will not be possible to recover the residual EARNINGS MILES miles and in no event will these be refunded to the member. • For all that is not expressly set forth in these Regulations, the award ticket user conditions ALITALIA contained in the paragraph “General Rules” and in the Regulations of the MilleMiglia Program AIR ONE will be held valid. SKYTEAM 1. For Award Tickets issued through Alitalia local Office, remember to communicate details of OTHER PARTNER AIRLINES the ticket holder’s personal identity document and a credit card number for debiting boarding taxes and surcharges. You can collect your boarding card and ticket receipt directly at the COMMERCIAL PARTNER check-in desk. GRIFFAIR

GENERAL RULES FOR ALITALIA AWARD TICKETS BUY, GIFT AND TRANSFER MILES • The award ticket must be used within 12 months from the date of its first issue and it is not refundable. REDEEMING MILES • Seats reserved for award ticket holders are subject to availability. This limit may also vary according to the time of year in which the flight is requested. ALITALIA • The number of miles needed for a rountrip award ticket with at least one of the flights in Areas SKYTEAM AZ0 to AZ3 is equal to the total mileage required for the longest flight on the itinerary. It’s equal to the total mileage required for each of the connecting flights for flights in Areas AZ4 to OTHER PARTNER AIRLINES AZ6. • If the award ticket is booked through Alitalia local Office, the reservation will be cancelled if RULES AD REGULATIONS the award ticket is not issued within the time limit indicated by the operator. • A penalty of 55 Euros or 5,000 miles will be charged for each ticket in the event of any change being made to the passenger name, itinerary or airline; a penalty will also be applied if a request to change the service class is submitted to Customer Service. • No penalty charge is applied in the following cases: - change of date or flight time - change of passenger name or itinerary whenever a Flex, SemiFlex or SuperFlex award ticket is converted into a Standard Award Ticket, or vice versa - upgrade of an Economy award ticket to a Premium Economy or Business (Ottima/Magnifica) award ticket or when a Premium Economy award ticket is upgraded to Business (Ottima/ Magnifica), and this operation is effected directly at the airport. • For each award ticket, a maximum of two (involuntary) transits are permitted; (voluntary) stopovers are not allowed. • Award Tickets for open-jaw itineraries (landing at one airport and departing from a different one) can be requested only within the same award area. • Should any change of itinerary or type of award ticket (from Flex, SemiFlex or SuperFlex to Standard) entail a number of residual miles, these will be lost and in no case will they be refunded to the Member. • On the day of departure it is possible to request an upgrade from an Economy award ticket to another in Premium Economy or Business (Ottima/Magnifica), or an upgrade from a Premium Economy award ticket to another in Business (Ottima/Magnifica), directly at the Alitalia ticket office. Here they will change the booking and detract the miles equivalent to the difference in value between the two tickets. • In this case we suggest you to go to the airport earlier before the foreseen check-in time-limit deadline for your flight. Recommended airport arrival times depend on the type of flight: - 1.5 hours in advance for flights within Italy, except for flights leaving from Rome Fiumicino that require passengers to arrive 2 hours before flight departure - 2 hours in advance for international medium haul flights - 5 hours in advance for international long haul flights In some airports, passengers may be required to pay a ticketing charge to the ticket office, which varies according to the departure and arrival points. The service is available at the airports served by flights operated by the Alitalia group. Upgrade confirmations are subject to the on-board seat availability. Confirmation of upgrades to Magnifica Class is also subject to the availability of the meal service. • Should the applicant be someone other than the MilleMiglia account holder, when the Award Ticket is issued, a copy of the travel document will be sent to the e-mail address or fax number recorded in the profile of the account-holding member, as well as to the address provided by the beneficiary. If no e-mail or fax contacts have been entered in the account- holding member’s profile, it will not be possible to issue Award Tickets in the name of beneficiary customers (that is to say, individuals other than the account-holding member). • Whenever an Award Ticket is issued in the name of a beneficiary, i.e. a customer other than the MilleMiglia account holder, the beneficiary must be in possession of full documentation relating to the award ticket when effecting check-in operations: i.e. travel document, personal identity document, authorization written and signed by the account-holding member, photocopy of the personal identity document and MilleMiglia Card of the account-holding member.

30 For further information regarding award ticket conditions, please consult the MilleMiglia Regulations (Art. 8).

HOW TO REQUEST AN AWARD TICKET Depending on the type of Award Ticket, you can use the following channels: ABOUT THE MILLEMIGLIA PROGRAM • Alitalia website: booking and ticketing of 1. Award Tickets in Classica - Economy Class MILLEMIGLIA KIDS 2. Award Tickets in Classica Plus - Premium Economy Class 3. Award Tickets in Ottima/Magnifica Business Class EXCLUSIVE CLUBS 4. Award Tickets ‘Flex’ in Classica – Economy Class EARNINGS MILES only on flights operated by the Alitalia group, access to Award Ticket Online ALITALIA • MilleMiglia Customer Services: to book and issue all types of Award Tickets, including the one AIR ONE with mileage purchase. SKYTEAM Remember to communicate your MilleMiglia code, the number of your ID document (or that of a beneficiary) and your credit card number (for billing the airport taxes). On arrival at the airport, OTHER PARTNER AIRLINES go straight to check-in to pick up your boarding pass and the receipt for the ticket. COMMERCIAL PARTNER GRIFFAIR BUSINESS CLASS WITH MILES Use your miles to travel at the top of comfort. BUY, GIFT AND TRANSFER MILES When you buy an Alitalia ticket you can use your miles to receive an upgrade in these cases: • from Classica to Classica Plus for international long haul flights; REDEEMING MILES • from Classica to Ottima for international medium haul flights; • from Classica to Magnifica for international long haul flights; ALITALIA • from Classica Plus to Magnifica for international long haul flights. SKYTEAM We remind you that upgrade to upper Class is anyway upon availability. OTHER PARTNER AIRLINES

RULES AD REGULATIONS

Required miles for upgrading from Classica - Economy (for each single flight segment) Tables new program 2013-20151 As a promotion for all award tickets requested from 01/07/2013 to 31/12/2013 the applicable award table is the one below.

From Classica-Economy to From Classica-Economy to DESTINATIONS (from/to Italy) AREAS Ottima/Magnifica-Business Classica Plus-Premium Economy

With paying ticket With paying ticket With paying ticket With paying ticket in Y, B, M, H class in K, V, T class in Y, B, M, H class in K, V, T class

AZ1 Albania, Algeria, Austria, Bulgaria, Czech Republic, Hungary, Libya, Malta, 10.000 14.000 Not available Not available Montenegro, Poland, Romania, Serbia, Switzerland, Tunisia

AZ2 Belgium, Danmark, France, Germany, Greece, Morocco, Netherlands, Spain, 12.500 17.500 Not available Not available United Kingdom

Armenia, Egypt, Georgia, Jordan, Israel, AZ3 15.000 21.000 Not available Not available Lebanon, Russia, Syria, Turkey, Ukraine

AZ4 Iran, Saudi Arabia, United Arab Emirates 20,000 28.000 10.000 14.000

Canada, Continental USA, AZ5 25.000 35.000 12.500 17.500 Ghana, Nigeria

AZ6 Venezuela 30.000 42.000 15.000 21.000

AZ7 Argentina, Brazil, China, Japan 40.000 56.000 20.000 28.000

31 Required miles for upgrading from Classica Plus - Premium Economy (for each single flight segment). Tables new program 2013-20151 As a promotion for all award tickets requested from 01/07/2013 to 31/12/2013 the applicable award table is the one below. ABOUT THE MILLEMIGLIA PROGRAM

AREAS DESTINATIONS (from/to Italy) From Classica Plus-Premium Economy to Magnifica-Business MILLEMIGLIA KIDS EXCLUSIVE CLUBS With paying ticket in P class

AZ1 Albania, Algeria, Austria, Bulgaria, EARNINGS MILES Czech Republic, Hungary, Libya, Malta, Not available Montenegro, Poland, Romania, Serbia, Switzerland, Tunisia ALITALIA AIR ONE AZ2 Belgium, Danmark, France, Germany, Not available Greece, Morocco, Netherlands, Spain, SKYTEAM United Kingdom OTHER PARTNER AIRLINES AZ3 Armenia, Egypt, Georgia, Jordan, Israel, Not available Lebanon, Russia, Syria, Turkey, Ukraine COMMERCIAL PARTNER AZ4 Iran, Saudi Arabia, United Arab Emirates 10.000 GRIFFAIR Canada, Continental USA, AZ5 12.500 BUY, GIFT AND TRANSFER MILES Ghana, Nigeria

AZ6 Venezuela 15.000 REDEEMING MILES

AZ7 Argentina, Brazil, China, Japan 20.000 ALITALIA SKYTEAM OTHER PARTNER AIRLINES

RULES AD REGULATIONS

32 CONDITIONS • The cost of the upgrade will be calculated for each single flight-segment, for example for a one way flight from Tel Aviv to New York with a paying ticket in Y, B, M, H classes: Tel Aviv- Rome=15,000 miles (AZ3) + Rome-New York= 25,000 miles (AZ5), total amount= 40,000 miles. ABOUT THE MILLEMIGLIA PROGRAM • For the upgrading from Classica - Economy Class to Classica Plus - Premium Economy Class and from Classica - Economy Class to Ottima/Magnifica - Business Class, tickets purchased MILLEMIGLIA KIDS (from all sales channels) in the Y, B, M and H, or K, V, T booking classes are considered valid; miles amount requested changes according to the ticket purchased. For the upgrading from EXCLUSIVE CLUBS Classica Plus – Premium Economy Class to Magnifica – Business Class, tickets purchased in the P booking class are considered valid. EARNINGS MILES • Members can request the upgrade to upper class on flights (even if one way trips) operated by the airlines of the Alitalia group. ALITALIA • The upgrade must be requested after the ticket has been issued. AIR ONE • Beneficiary of this service is the member himself and/or a person designated by him. Economy SKYTEAM ticket must be issued with the correct name and in the classes of service mentioned before. • Seats on board are limited. Waiting list upgrade is not permitted. OTHER PARTNER AIRLINES • Once the ticket has been issued miles used for upgrade will not be refundable and changes of COMMERCIAL PARTNER itinerary and/or dates and/or are not allowed. GRIFFAIR • The miles earned on the flight taken are those established for the fare originally purchased by the member. BUY, GIFT AND TRANSFER MILES • The destinations shown in the chart may be subject to variation following operative changes to the Alitalia flight schedule. REDEEMING MILES • For all that is not expressly set forth in these Regulations, the award ticket user conditions in the Regulations of the MilleMiglia Program will be held valid. ALITALIA • You can ask for an upgrade: SKYTEAM - at Alitalia local Office, opening hours, up to 1 day before departure OTHER PARTNER AIRLINES - at Alitalia Ticket Offices, the same day of departure2. We suggest to show up at the airport before the foreseen check-in time-limit deadline. Time-limits to request this service depend on RULES AD REGULATIONS your flight: • 1,5 hours in advance for flights within Italy, except for flights leaving from Rome Fiumicino that require passengers to arrive 2 hours before flight departure • 2 hours in advance for international medium haul flights • 5 hours in advance for international long haul flights The ticketing offices in some of these airports may request a ticketing charge, that varies according to the departure and arrival points. - Upgrade confirmations are subject to the on-board seat availability. Confirmation of upgrades to Magnifica Class is also subject to the availability of the meal service. • Should the applicant be someone other than the MilleMiglia account holder, when the Award Ticket is issued, a copy of the travel document will be sent to the e-mail address or fax number recorded in the profile of the account-holding member, as well as to the address provided by the beneficiary. If no e-mail or fax contacts have been entered in the account-holding member’s profile, it will not be possible to issue Award Tickets in the name of beneficiary customers (that is to say, individuals other than the account-holding member). • Whenever an Award Ticket is issued in the name of a beneficiary, i.e. a customer other than the MilleMiglia account holder, the beneficiary must be in possession of full documentation relating to the award ticket when effecting check-in operations: i.e. travel document, personal identity document, authorization written and signed by the account-holding member, photocopy of the personal identity document and MilleMiglia Card of the account-holding member.

1 As a promotion for all award tickets issued from 01/01/2013 to 31/12/2013 with miles of the new edition, the applicable award table edition for 2008-2012. 2 The service is available at the airports served by flights operated by Alitalia group.

33 AWARD TICKETS WITH SKYTEAM The SkyTeam Awards scheme is one of the major advantages you get from the SkyTeam Alliance. A single award ticket for any destinations worldwide, even when you choose an itinerary involving more than one airline. With a single ticket you save lots of miles! ABOUT THE MILLEMIGLIA PROGRAM The following table shows the number of miles needed to request Award Tickets for destinations reached by SkyTeam Partners. Values in the table are expressed in thousands of MILLEMIGLIA KIDS miles, and indicate the miles needed for requesting a ticket in Economy Class and Business Class respectively. The following page shows details to destination areas. EXCLUSIVE CLUBS EARNINGS MILES Tables new program 2013-2015 valid for award tickets required within 31 December 2013. ALITALIA Central Europe Europe Central Europe 3 Indian America, South South Australia AIR ONE 1 and 2 and Middle and Northern Southeast North and Sub- Caribbean, America America and North North East Southern Asia Asia America Near East Continent Hawaii, 1 2 Pacific SKYTEAM Africa 1 Africa 2 Africa Mexico OTHER PARTNER AIRLINES Europe 1 and COMMERCIAL PARTNER 201/401 252/3/402/3 30/60 40/80 70/100 80/160 80/160 50/100 50/100 50/100 60/100 80/120 100/150 North GRIFFAIR Africa 1 BUY, GIFT AND TRANSFER MILES Europe 2 and 252/3/502/3 254/404 30/60 40/80 70/100 80/160 80/160 50/100 50/100 5012/10012 60/120 80/160 100/180 North REDEEMING MILES Africa 2 ALITALIA Europe 3 SKYTEAM and 30/60 30/60 30/60 40/80 70/100 80/160 80/160 50/100 50/100 50/100 60/120 80/160 100/180 Near East OTHER PARTNER AIRLINES

RULES AD REGULATIONS Middle 40/80 40/80 40/80 40/80 8014/12014 80/120 80/120 805/1205 80/120 80/120 80/120 100/150 110/160 East

Central and 70/100 70/100 70/100 8014/12014 406/606 100/150 120/180 80/120 80/120 100/150 100/150 120/180 120/180 Southern Africa

Northern 80/160 80/160 80/160 80/160 100/150 357/8/507/8 508/708 50/70 60/90 60/90 70/110 90/140 60/90 Asia

Southeast 80/160 80/160 80/160 80/160 120/180 508/708 408/608 50/70 70/95 70/95 90/140 100/150 80/120 Asia

Indian Sub- 50/100 50/100 50/100 50/100 80/120 50/70 50/70 NA 80/100 80/120 100/150 120/180 90/120 Continent

North 50/100 50/100 50/100 50/100 80/120 60/90 70/95 80/100 25/40 309/609 35/60 50/75 10010/15010 America

Central America, Caribbean, 50/100 5012/10012 50/100 50/100 100/150 60/90 70/95 80/120 309/609 3011/6011 3011/6011 50/75 100/150 Hawaii, Mexico

South America 60/120 60/120 60/120 60/120 100/150 70/110 90/140 100/150 35/60 3011/6011 25/40 40/60 110/160 1

South America 80/160 80/160 80/160 80/160 120/180 90/140 100/150 120/180 50/75 50/75 40/60 3013/4513 120/180 2

Australia and 80 80 80 80 120/180 60/90 80/120 90/120 10010/15010 100/150 110/160 120/180 3015/4515 Pacific

34 Note: 1. On Alitalia domestic flights, only Economy Class is available 2. Flights between France and Switzerland are only by Air France: 20/30 3. Flights between Czech Republic and Belgium, Denmark, Finland, France, Germany, Norway, Holland, Sweden are only by Czech Airlines: 20/30 4. Flights within France only by Air France: 20/30. Flights between France and Belgium, Germany, Great Britain, Ireland, Holland only by Air France: 20/30. Flights within Holland only by KLM: 20/30. Flights within Spain only by Air Europa: 20/30 5. Direct flights between Dubai and Colombo only buy Czech Airlines: 40/80 ABOUT THE MILLEMIGLIA PROGRAM 6. Direct flights within Africa only buy Air France: 20/30. Direct flights between Madagascar, Mauritius and La Reunion only by Air France: 20/30. All flights by Kenya Airways up to 1,500 miles: 30/45 MILLEMIGLIA KIDS 7. Flights within South Korea only by Korean Air: 20/30 8. Flights up to 1,500 miles within China, only by China Airlines, China Southern, China Eastern and Shanghai Airlines: 25/40. Flights EXCLUSIVE CLUBS up to 1,500 miles within Vietnam, only by Vietnam Airlines: 25/40. Direct flights within Asia only by Air France: 20/30. Flights between Bangkok and Hong Kong only by Kenya Airways: 40/60 9. Direct flights between Continental USA and the Caribbean only by Air France: 30/45 EARNINGS MILES 10. Direct flights between Tahiti and Continental USA only by Air France: 60/90 11. Flights within Mexico only by AeroMexico: 20/30. Direct flights within the Caribbean and between the Caribbean and South America 1 only ALITALIA by Air France: 20/30. Flights between Netherlands Antilles and South America 1 only by KLM: 20/30 12. 80 in Business Class or o Alizè Class by Air France flights AIR ONE 13. Direct flights by Air France and flights within Argentina by Aerolíneas Argentinas: 20/30 14. Flights between Nairobi and Dubai by Kenya Airways: 40/60 SKYTEAM 15. Direct flights between New Zeland and Australia by China Airlines. OTHER PARTNER AIRLINES 16. Flights within United Arab Emirates only by Saudi Arabian Airlines: 30/45 COMMERCIAL PARTNER Destination areas: GRIFFAIR EUROPE 1 AND NORTH AFRICA1 Italy, Albania, Algeria, Austria, Bosnia & Herzegovina, Bulgaria, Croatia, Czech BUY, GIFT AND TRANSFER MILES Rep., Hungary, Libya, Macedonia, Malta, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland, Tunisia REDEEMING MILES EUROPE 2 AND NORTH AFRICA 2 Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Morocco, ALITALIA Netherlands, Norway, Portugal, Spain, Sweden, United Kingdom SKYTEAM EUROPE 3 AND NEAR EAST OTHER PARTNER AIRLINES Armenia, Azerbaijan, Belarus, Cyprus, Egypt, Estonia, Georgia, Israel, Jordan, Kyrgyzstan, Latvia, Lebanon, Lithuania, Moldova, Syria, Turkey, Ukraine, Western Russia RULES AD REGULATIONS MIDDLE EAST Saudi Arabia, Bahrain, Central Russia, Iran, Kazakhstan, Kirghizistan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Uzbekistan CENTRAL AND SOUTH AFRICA Angola, Benin, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, Comoros, Congo, Dem. Rep. of Congo, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Ghana, Guinea, Ivory Coast, Kenya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Niger, Nigeria, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe NORTH ASIA Eastern Russia (Vladivostok), Japan, Mongolia, South Korea SOUTH EAST ASIA Birmania, Cambodia, China & Hong Kong, Guam (USA), Indonesia, Laos, Malaysia, Marshall Is., Micronesia, Northern Mariana Is., Palau, Philippines, Saipan (USA), Singapore, Taiwan, Thailand, Vietnam INDIAN SUBCONTINENT Bangladesh, India, Maldives, Nepal, Sri Lanka NORTH AMERICA Canada, continental USA CENTRAL AMERICA, MEXICO, THE CARIBBEAN, HAWAII Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Is., Costa Rica, Cuba, Dominican Rep., El Salvador, Guadeloupe, Guatemala, Haiti, Hawaii, Honduras, Jamaica, Martinique, Mexico, Netherlands Antilles, Nicaragua, Panama, Puerto Rico, St. Lucia, St. Martin, Virgin Is (USA) SOUTH AMERICA 1 Colombia, Ecuador, French Guyana, Peru, Suriname, Trinidad & Tobago, Venezuela SOUTH AMERICA 2 Argentina, Bolivia, Brazil, Chile, Uruguay AUSTRALIA AND PACIFIC Australia, Fiji, New Caledonia, New Zealand, Tahiti

The destinations may not always be available depending on operational changes made by Alitalia and all the SkyTeam Partners. Please contact the Alitalia Offices to have a confirmation of the destinations available and to be informed about any possible black-out period.

35 REGULATIONS FOR SKYTEAM AWARD TICKETS • Validity of Award Ticket: one year from date of issue. • Award Tickets are not available for one-way flights. • The journey must be booked on the most direct itinerary. ABOUT THE MILLEMIGLIA PROGRAM • The Multicarrier Award Ticket can be made up of a maximum of 6 flight legs. • The itinerary cannot contain the same airport more than once in each direction. MILLEMIGLIA KIDS • Only one voluntary stop-over is allowed, but it must not last more than length of stayin the final destination of the travel itinerary. EXCLUSIVE CLUBS • If the Award Ticket concerns a domestic itinerary, the airports of origin and destination for the outbound flight must be the same as the airports of origin and destination for the inbound EARNINGS MILES flight. If the Award Ticket concerns an international itinerary, the destination airport for the outbound flight need not be the same as the airport of origin for the inbound flight, but must be ALITALIA in the same award area; alternatively, the airport of origin for the outbound flight need not be AIR ONE the same as the destination airport for the inbound flight but must be in the same award area. SKYTEAM • The destinations shown in the table for requesting Award Tickets, may not always be available depending on operational changes made by all the SkyTeam Partners. OTHER PARTNER AIRLINES • Seats are subject to availability. COMMERCIAL PARTNER • Ticket changes, and anything else not explicitly stated in the notes, are governed by the GRIFFAIR regulations for the MilleMiglia Program. • Should the applicant be someone other than the MilleMiglia account holder, when the Award BUY, GIFT AND TRANSFER MILES Ticket is issued, a copy of the travel document will be sent to the e-mail address or fax number recorded in the profile of the account-holding member, as well as to the address provided by REDEEMING MILES the beneficiary. If no e-mail or fax contacts have been entered in the account-holding member’s profile, it will not be possible to issue Award Tickets in the name of beneficiary customers (that ALITALIA is to say, individuals other than the account-holding member). SKYTEAM • Whenever an Award Ticket is issued in the name of a beneficiary, i.e. a customer other than OTHER PARTNER AIRLINES the MilleMiglia account holder, the beneficiary must be in possession of full documentation relating to the award ticket when effecting check-in operations: i.e. travel document, personal RULES AD REGULATIONS identity document, authorization written and signed by the account-holding member, photocopy of the personal identity document and MilleMiglia Card of the account-holding member.

“AROUND THE WORLD” AWARD TICKET. Alitalia and the other Airlines of the SkyTeam Alliance offer you an exciting opportunity of spending the miles you earned: the “Around the World” Award Ticket.

Miles required for requesting this Award are as follows: 180,000 in Economy Class and 280,000 in Business Class.

The main features of the “Around the World” Award Ticket are as follows: • the selection of the itinerary is subject to the network of available connections; • the travel itinerary may be composed of flights of different SkyTeam Partner Airlines; • for the whole itinerary, only one travel direction is allowed (either eastbound or westbound); • the departure airport and the final destination of the itinerary must be in the same country; • the final destination of the itinerary must not be located beyond the departure airport (for istance, an eastbound award flight departing from Los Angeles may not terminate in New York City); • some Airlines have blackout periods; • each travel itinerary may involve a maximum of 6 planned stopovers (with a maximum of 3 stopovers per continent); • Open Jaw tickets are allowed (counting as stopovers); • the ticket is valid for one year from the issuance date.

To know more about the “Around the World” Award Ticket, please contact your local Alitalia Office.

36 AWARD TICKETS WITH OTHER PARTNER AIRLINES There are even more award ticket destinations available through our Partner Airlines, all with our high standards of safety and comfort. The seats reserved by the Airline Partner Companies on their aircrafts for holders of Award Tickets are subject to availability, also according to the time ABOUT THE MILLEMIGLIA PROGRAM of year for which the flight is requested. Following tables show you how many miles you need to get your award ticket. MILLEMIGLIA KIDS EXCLUSIVE CLUBS

EARNINGS MILES

AREA DESTINATION ROUND TRIP REQUIRED MILES ALITALIA

ECONOMY BUSINESS AIR ONE SKYTEAM EY0 Inside Middle East 20.000 30.000 OTHER PARTNER AIRLINES EY1 Flights from United Arab Emirates to: Saudi Arabia, Kuwait and Iran 30.000 45.000 COMMERCIAL PARTNER

EY2 Flights from United Arab Emirates to Iraq 40.000 60.000 GRIFFAIR BUY, GIFT AND TRANSFER MILES EY3 Flights from United Arab Emirates to: Pakistan, Lebanon, Syria, Jordan and Cyprus 50.000 75.000 REDEEMING MILES EY4 Flights from United Arab Emirates to: Egypt, Sudan, Turkey, Nepal, India, Maldives and Seychelles. 60.000 90.000 ALITALIA EY5 Flights from United Arab Emirates to: Greece, Sri Lanka, Bangladesh, Russia and Bielorussia 65.000 97.500 SKYTEAM EY6 Flights from United Arab Emirates to Germany and Italy 80.000 120.000 OTHER PARTNER AIRLINES

EY7 Inside South Africa 90.000 135.000 RULES AD REGULATIONS

EY8 Flights from United Arab Emirates to Thailand, Belgium, France, Switzerland, Malesya and Great Britain 100.000 150.000

EY9 Flights from United Arab Emirates to Morocco, Ireland, Cina, Indonesia, Philippines, Japan, South 120.000 180.000 Africa, Australia, Canada, USA and Singapore

AREA DESTINATION REQUIRED MILES

ECONOMY BUSINESS

Flights up to 500 miles: 20.000 30.000 9W1 within India; India - South East Asia

Flights over 500 miles: 30.000 45.000 9W2 within India

Flights over 500 miles: 40.000 60.000 9W3 India - South East Asia

9W4 Flights from India to: 50.000 80.000 Europe

Flights from India to: 60.000 90.000 9W5 Middle East and Africa

Flights from India to: 80.000 100.000 9W6 USA

37 AREA DESTINATION REQUIRED MILES ABOUT THE MILLEMIGLIA PROGRAM ECONOMY BUSINESS

Flights up to 1.200 miles: MILLEMIGLIA KIDS Flights from Malaysia and Brunei, Indonesia, 30.000 45.000 MH1 Thailand, Singapore, Philippines, Taiwan, EXCLUSIVE CLUBS Cambodia, Hong Kong and from Pakistan and United Arab Emirates EARNINGS MILES  Flights from 1.200 to 2.000 miles: Flights from Malaysia and Bangladesh, China, MH2 45.000 70.000 Vietnam, Sri Lanka, Maldives, India and from ALITALIA Lebanon and United Arab Emirates. AIR ONE Flights over 2.000 miles: Flights from Malaysia and Australia, United SKYTEAM Arab Emirates, Pakistan, Japan, Uzbekistan, MH3 60.000 90.000 Shanghai, Korea, Saudi Arabia - from South OTHER PARTNER AIRLINES Africa and Argentina and from Europe and Continental USA. COMMERCIAL PARTNER

Flights from 5.000 to 7.000 miles: GRIFFAIR Flights from Malaysia and Europe, New MH4 Zealand, Egypt, South Africa, Turkey and from 75.000 115.000 BUY, GIFT AND TRANSFER MILES Taiwan and Continental USA REDEEMING MILES MH5 Flights from Malaysia and Continental USA, 95.000 145.000 Argentina. ALITALIA SKYTEAM OTHER PARTNER AIRLINES

RULES AD REGULATIONS

AREA DESTINATION REQUIRED MILES

ECONOMY BUSINESS

Journeys up to 1.000 miles: QF1 domestic flights in Australia and 30.000 45.000 New Zealand; Australia - New Zealand

Journeys over 1.000 miles: domestic flights in Australia and New Zealand; Australia - New Zealand QF2 45.000 70.000 Journeys up to 2.000 miles: Australia - Far East; internal flights within the Far East

QF3 Journeys over 2.000 miles: 75.000 115.000 Australia - Far East; Europe - Far East

Flights from Australia to: QF4 Europe, South America, South Africa, 120.000 180.000 the USA

* For flights between Sydney and Los Angeles, Business Class Award Tickets are not available.

Note The miles accrued within the 2013 Program Edition can not be combined with those of Edition 2008-2012 to request an award. The destinations shown on the charts for requesting Award Tickets vary according to operational changes made by the airline partners of the MilleMiglia Program. The miles indicated on the charts for all the airline partners refer to direct flights, in other words, flights with a single outgoing leg and a single incoming one. Not all the destinations shown on the charts are served by direct flights. In the event of connecting flights, payment will be requested in miles.

38 MILLEMIGLIA REGULATION PROGRAM 2013 - 2015

(Effective from 1st January 2013)

ART. 1 - DEFINITIONS AND GENERAL PROVISIONS ABOUT THE MILLEMIGLIA PROGRAM 1.1 In this document, the following terms shall have the following meaning, unless otherwise specified: • “Airline” or “Alitalia” means Alitalia – Compagnia Aerea Italiana S.p.A. having its registered office in MILLEMIGLIA KIDS Rome, Piazza Almerico Da Schio – building RPU 00054 Fiumicino, with a share capital of 668,355,344.00 EXCLUSIVE CLUBS euros fully paid in, revenue code and VAT no. 02500880121, registered with the Rome R.E.A. (Economic and Administrative Index) under no. 1225709 –, and the companies CAI First S.p.A. e CAI Second S.p.A. EARNINGS MILES • “Card” means a plastic loyalty card bearing the Customer’s first and family name and his or her MilleMiglia Code issued by the Airline and to be used for access to the Programme services. • “Exclusive Clubs” means the “Ulisse”, “Freccia Alata” and “Freccia Alata Plus” clubs whose Members ALITALIA are also MilleMiglia Programme Members. Membership in these Exclusive Clubs is only granted on the AIR ONE conditions hereof and implies special services and advantages for the eligible Members. SKYTEAM • “SkyTeam Airline” or “SkyTeam Airlines” means the Partner(s) belonging to the SkyTeam Alliance as listed in Annex A hereto (whose text can be viewed on the website www.alitalia.com and/or in the Guide). OTHER PARTNER AIRLINES • “Programme Notices” means all notices related to the Programme as from time to time published on the COMMERCIAL PARTNER website www.alitalia.com and/or other media to be used for communications on the Programme, such as brochures, e-magazines, newsletters, etc. GRIFFAIR • “General Transport Conditions (or GTCs)” means the terms and conditions contemplated in the BUY, GIFT AND TRANSFER MILES contract for the provision of the services of general economic interest consisting in scheduled flights for the transport of passengers and luggage - as detailed in the website www.alitalia.com. REDEEMING MILES • “Guide” means the information published on the website www.alitalia.com on how to earn Miles and claim Rewards and on the Programme advantages and services. ALITALIA • Jakala is the Company authorised by a special agreement with Alitalia to manage the “MilleMiglia Gallery” Reward Catalogue and collect payments if a Member decides to pay an extra contribution to obtain a SKYTEAM Reward. OTHER PARTNER AIRLINES • “Miles” means the Miles earned through the Airline and its Partners or purchased from Points International LTD in compliance with the procedures hereof, on website www.alitalia.com and/or in the Guide and/or in RULES AD REGULATIONS the Programme Notices. A Mile is a unit of measurement for the Programme, to be earned in the specified quantities for each Member to be entitled to claim and obtain Rewards. • “Qualifying Miles” means Miles enabling a Member to access or renew his or her membership in the Exclusive Clubs. Qualifying Miles can be earned from 1 Jan. to 31 December of each year of the Programme by using the services offered by the Airline or SkyTeam Airlines or other Partners, if expressly stated. • “MilleMiglia Gallery” means the Catalogue of Rewards - other than air travel and upgrades – of the MilleMiglia Programme; it may be viewed on line for Members to select their Rewards by redeeming their miles either totally or partially – with the payment of an extra contribution. • “Partner” means an Airline or a company or entity not operating in air transport (otherwise known as Commercial Partner) and contributing to the Programme, whose services and/or products may be purchased by a Member to earn or redeem Miles, as specified in this Document, on the Internet website www.alitalia.com and/or in the Guide and/or Programme Notices. The Programme Partners are listed in Annex A. • “PIN” (Personal Identification Number) means a secret personal identifier for Members to access their personal Programme section in website www.alitalia.com and other services related to the Programme. • “Points International Ltd.” is the Company authorised by a special agreement with Alitalia to manage sales and transfer miles against payment of a contribution. • “Reward” means the right to air travel or other rewards, including those shown in the Mille Miles Gallery on website www.alitalia.com, to be obtained in the context of the Programme by using Miles earned in compliance with the procedures specified herein, in the website www.alitalia.com and/or in the Guide and/ or in the Programme Notices. • “MilleMiglia Programme” or “Programme” means the frequent flyers loyalty programme effective from 1 January 2013 to 31 December 2015 as from time to time extended. The Programme is subject to the current legislation on programmes of this type and other contests as per D.P.R. (Italian President’s Decree) no. 430/2001 and to the supervision and control of the competent Offices of the Italian Ministry for Economic Development. • “Promoter” of the Programme means Alitalia – Compagnia Aerea Italiana S.p.A. – and any other company of the Alitalia Group participating in the MilleMiglia Programme and managing it either as a Co-promoter or on behalf of Alitalia. • “Regulations” means these terms and conditions, which shall govern the Programme with effect from 1 January 2013. • “Retroactive Credit” means Miles credited to a Member’s account after the date on which the credit would normally accrue and be automatically recorded. • “Itinerary Receipt” means – pursuant to the Montreal Convention of 1999 on Air Carrier Liability – a document certifying the issue of an electronic ticket (e-ticket) which replaces a paper ticket. • “Customer Centre” means a phone helpline for Members to receive information, make bookings and obtain tickets, rewards and support in general. • “SkyTeam” means the air carrier alliance set up on 22 June 2000 and bringing together the SkyTeam Airlines listed in the website www.alitalia.com. • “Member” means a natural person participating in the Programme, whose name is shown on the Card. • “Qualifying Flights” means all flights in fare classes for which Qualifying Miles are earned. When a Member has flown a given number of Qualifying Flights, he or she will be eligible for access to or renewal of membership in the Exclusive Clubs, as an alternative to the requirement of achieving a given number of Qualifying Miles, as stated in Art 9 below.

39 1.2 Participation in the Programme is subject to these Regulations and is free of charge.

1.3 The Airline reserves the right to fully or partially change these Regulations and the terms and conditions for participation in this Programme at any time by giving Members prompt notice thereof.

1.4 Further information on the Programme is available in the MilleMiglia section of website www.alitalia.com ABOUT THE MILLEMIGLIA PROGRAM or can be obtained by contacting the Customer Centre number published on www.alitalia.com and/or in the Guide and/or in the Programme Notices. MILLEMIGLIA KIDS EXCLUSIVE CLUBS

ART. 2 – PROGRAMME SUBSCRIPTION AND MEMBERSHIP EARNINGS MILES 2.1 Eligible Members for the Programme include all natural persons aged fourteen and above who are paying passengers of our air transport services and have notified a personal email address and postal ALITALIA address at the time of subscribing to the Programme, to be used for receiving a Member Card and all MilleMiglia correspondence. Subscription to the Programme by non emancipated minors is subject to the AIR ONE express approval of their parents or guardians. Subscription to the Programme by non emancipated minors SKYTEAM is also subject to the liability of and managed by their parents or guardians. 2.2 The Programme may not be subscribed to by the employees of Airlines or Companies or other entities OTHER PARTNER AIRLINES or organisations whose employees are already benefiting from industry discounts of any type. The Airline COMMERCIAL PARTNER reserves the right to deny membership in the Programme to persons not meeting the requirements hereof or GRIFFAIR to exclude the same from the Programme if it is later discovered that they do not meet the said requirements. If the subscription to the Programme is found to be in conflict with or non-compliant to the applicable BUY, GIFT AND TRANSFER MILES provisions hereof, the Airline reserves the right to revoke membership and cancel any earned Miles yet to be redeemed at the time when exclusion is notified as well as any Rewards previously obtained and still REDEEMING MILES unredeemed. 2.3 In order to join the MilleMiglia Programme, eligible persons are required to subscribe to it through the ALITALIA website www.alitalia.com or by contacting the Customer Centre, after having fully read, understood and SKYTEAM accepted these Regulations. Another method of subscribing to the Programme is to apply for one of the co-branded cards which Alitalia promotes together with a number of financial partners, if the Customers of OTHER PARTNER AIRLINES such cards have not previously joined the Programme. In this case, Customers are required to enter their personal data on a subscription form, it being understood that Membership of the MilleMiglia Programme is RULES AD REGULATIONS a prerequisite for holding such co-branded cards, without which an application for a co-branded card may not be accepted and processed. The issue of an Exclusive Club card automatically implies the card holder’s membership in the Programme. 2.4 On subscribing to the Programme, a new Member will be given a personal numeric code to be used when booking a flight and checking in at an airport so as to earn Miles in relation to a flight. The personal numeric code identifying each Member corresponds to an account to which earned Miles will be credited: (i) for flights actually flown with the Airline, (ii) for flight actually flown with the Partner Airlines, and (iii) for the use of services offered by the Airline and (iv) for the purchase of products supplied and the use of services provided by the Airline’s Partners on the terms and conditions specified in the website www.alitalia.com and/or the Guide and/or the Programme Notices. 2.5 On their email addresses, Members will receive the PIN required for access to their dedicated services together with access instructions. Each member is solely responsible for the confidentiality of his or her own PIN. 2.6 Separately, Members will also receive their respective Cards bearing their personal data and a personal numeric code. A Card is issued in the Member’s name and may only be used by its holder. In case of loss, theft or damage to the Card, its holder is required to promptly inform the Customer Centre, which will either reissue it or close the corresponding account and open a new account to which all earned Miles will be transferred. In that event, the Member will receive a new code, a new Card and a new PIN. The Airline, however, will not be responsible for any fraudulent use of a lost or stolen Card made prior to the communication of that information. If a PIN is lost, a Member may contact the Customer Centre, which will issue a new PIN and send it to the email address notified by the Member. A Member may also recover his or her PIN by using the identification function on the website www.alitalia.com. To that end, Members will be required to keep their respective personal profiles and email address permanently updated. For security reason, after the recovery of a PIN, the Member will be required to change it by using the available data update function. 2.7 The subscription of multiple persons under the same personal numeric code or the same account is not allowed outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices. Each subscription is made under the name of a single Member and requires the Member to enter his or her personal data and notify the Airline of any changes thereto on its website or by contacting the Customer Centre. Each Member guarantees the accuracy of any information supplied to the Airline and is solely responsible therefor. If multiple codes or accounts are registered in the name of the same Member, the Airline will notify the Member thereof, transfer any earned Miles to a single account and close all other existing accounts. In that event, if Miles related to the same flight/service have previously been recorded on different accounts opened in the name of the same Member, these Miles will only be credited once to the only account held valid. 2.8 No purchase, integration or transfer of Miles between different accounts will be allowed outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices. 2.9 All Members of previous MilleMiglia Programmes will remain de jure Members of the new Programme, without prejudice to their right to request the termination of their membership. Members are also entitled to withdraw from the Programme at any time prior to its expiry. In that event, any residual Miles accrued at the time of withdrawal will be lost without prejudice to the Members’ right to obtain any Rewards if their earned Miles are sufficient. A notice of withdrawal from the Programme shall be given in writing by Members by specifying their personal numeric code with an attached copy of a valid personal identification document duly signed by them and sent to the email address [email protected] or to the fax number 066562 - 7132 or 7133.

40 2.10 A Member may not sell or exchange his or her Miles outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices. The reward tickets obtained with the Miles may not be exchanged or sold. Similarly a Member may not sell or exchange any of the advantages or benefits obtained through the Programme outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices 2.11 Under no circumstance may Members alter or forge the data associated with their participation in the ABOUT THE MILLEMIGLIA PROGRAM Programme or issue false declarations, make misrepresentations or supply misleading information so as to acquire advantages they are not entitled to. MILLEMIGLIA KIDS 2.12 Alitalia reserves the right to offer promotional initiatives to specific Customer groups. By participating EXCLUSIVE CLUBS in such promotional initiatives a Customer will be entitled to receive benefits in addition to those envisaged by the Programme. EARNINGS MILES 2.13 SOCIAL LOGIN The Programme Members may also subscribe to the Alitalia Social Login service, which will give them access to all MilleMiglia services through the credentials of their favourite social ALITALIA network. The personal data supplied on subscribing to this service are collected and recorded by Alitalia S.p.A. on intrusion-free paper, electronic and/or IT and/or ICT media and processed with secure methods AIR ONE protecting confidentiality in compliance with the provision of the “Personal Data Protection Code”. SKYTEAM OTHER PARTNER AIRLINES ART. 3 – RULES OF CONDUCT AND SANCTIONS COMMERCIAL PARTNER 3.1 Members’ participation in the Programme is subject to the observance of all terms and conditions and GRIFFAIR rules of conduct of these Regulations. 3.2 In particular, Members are prohibited from behaving in an manner that is inappropriate, demeaning, BUY, GIFT AND TRANSFER MILES disrespectful or offensive towards the employees of the Airline or any airline, company or entity partnering in the Programme. They are also expressly required to refrain from indecorous behaviours on board aircraft or REDEEMING MILES in the areas reserved for Members, and to rigorously observe the instructions received from the employees of the Airline or any airline, company or entity partnering in the Programme. ALITALIA 3.3 The Airline reserves the right to take action against Members who have obtained Rewards, advantages SKYTEAM and benefits in breach of the rules hereof. 3.4 The Airline further reserves the right to exclude a Member from the Programme and cancel any earned OTHER PARTNER AIRLINES Miles that are still unspent at the time when the exclusion is notified and to further cancel any unredeemed Rewards previously obtained, if Members fail to comply with all the terms and conditions hereof and/or their RULES AD REGULATIONS conduct is noncompliant to these Regulations, the applicable laws, the Airline GTCs or the GTCs of any or the Partner Airlines or, more generally, any other standards or provisions.

ART. 4 – THE PROGRAM PARTNERS A list of the Programme Partners is reported in Annex A to these Regulations and in the website www.alitalia.com and/or in the Guide and/or the Programme Notices. This list may be changed at any time. The Airline shall promptly notify Members of any changes to such list, which changes may not imply the loss of any Miles earned by using the services previously offered by the Partners excluded from the list. The carriers of the SkyTeam alliance are a particular class of Partners.

ART. 5 – THE MILES 5.1 Miles are the basic unit of calculation which the Airline uses for the Programme. Members will earn Miles on the flights operated by the Airline and the airlines partnering in the Programme and by using the services provided by Commercial Partners. A Member flying with the Airline or any of the SkyTeam Airlines shall also earn Miles in flights operated on a code-sharing basis between these airlines; however, code- share flights operated by the Airline and/or the Partner Airlines in association with airlines not partnering in the Programme shall not entitle Members to mileage credit, unless the Airline and/or the Partner Airlines are Marketing Carriers, in other words when the IATA airline designator code of the foregoing airlines is shown in the ‘carrier box’ of an air ticket/Itinerary Receipt. 5.2 The amount of Miles credited for air transport is calculated in accordance with the IATA TPM (Ticketed Point Mileage) distance or with the minimum number of Miles envisaged by the Programme between the departure and destination airport, and in relation to the used booking class, which identifies the selected fare group. For multi-leg flights, Miles are credited for individual legs. The amount of credited Miles is specified in the ‘Earn-Miles’ charts published on the website www.alitalia.com and/or in the Guide. The amount of Miles to be credited is specified in the chart applicable at the time of using the ticket for each leg. The contents of these charts are only valid for the periods specified in the website www.alitalia.com and/or in the Guide. Any services and products of the Partner Companies that are suited for the accrual of miles are shown in the website www.alitalia.com and/or the Guide and/or the Programme Notices. 5.3 To be eligible for automatic mileage credit, Members will be required to advise their personal numeric code on booking their flights and produce their Card when checking in at the airports. Automatic mileage credit may not be available in airports without automated systems. In that event, Members will be entitled to Retroactive Credit by making a request to that effect within (4) months from the date of their mile-earning flight on the terms specified in the website www.alitalia.com and/or in the Guide. If Members use the mile- earning services/products of a Commercial Partner, they will be required to advise their personal numeric code on booking the service or purchasing the product. In case of a failed automatic mileage credit for a service/product offered by a Partner, Members will have to directly contact the Partner’s Customer Centre. 5.4 If Members are also registered in the loyalty programme of another airline and fly with this airline, they will not be entitled to have duplicate Miles simultaneously credited on the account of that programme and on that of the present Programme. If the Airline finds out that a Member has fraudulently obtained duplicate Miles, it may reserve the right to cancel the unduly credited Miles and exclude the Member from the Programme, without prejudice to any rights previously awarded.

41 5.5 Any purchased but unused tickets will not entitle a Member to any Miles. 5.6 Any miles earned by Members for using air transport services may only be credited when the flight has reached its destination. 5.7 No Miles will be credited for flights purchased by a Member but used by others. 5.8 The Airline reserves the right to run promotional initiatives or execute special agreements through which Miles can be awarded on different grounds in addition to those envisaged herein, notice of which will be ABOUT THE MILLEMIGLIA PROGRAM given in the website www.alitalia.com and/or in the Programme Notices. 5.9 Miles earned after using the services/products of Commercial Partners shall be governed by the rules MILLEMIGLIA KIDS notified by the same Commercial Partners and usually posted on the Partners’ websites (whose links are EXCLUSIVE CLUBS listed in Annex A hereto). 5.10 Any reward flights shall not entitle a Member to earn further Miles. EARNINGS MILES 5.11 Some special booking classes of the Airline’s flights or the services/products of a Partner for which particularly discounted fares/prices are applied may not entitle a Member to earn Miles. The Airline, ALITALIA however, reserves the right to award Miles for these special fares/prices at the time of special promotional campaigns – to be suitably notified to Members. AIR ONE 5.12 Members will not be entitled to Miles or to the benefits associated with their membership in the SKYTEAM Exclusive Clubs for flights flown free of charge or with discounts above 40% on the applicable fare (excluding taxes and surcharges) and/or identified by the discount codes ID and AD. Any Miles credited OTHER PARTNER AIRLINES after such flights will be cancelled. COMMERCIAL PARTNER 5.13 No Miles will be awarded for flights made with airlines not partnering in the Programme, even if they GRIFFAIR have originally been booked with the Airline, or if a closed ticket on the Airline has been issued. However, if the Airline reroutes the flight to an airline not partnering in the Programme as a result of a cancellation made BUY, GIFT AND TRANSFER MILES by the Airline within 36 hours of the departure, the Member will be entitled to mileage credit for that flight. 5.14 Charter flights are not eligible for Miles. REDEEMING MILES 5.15 The Programme Partners are the only parties responsible for conditions governing mileage awards and credits following the use of their services or the purchase of their products. Any Members wishing to ALITALIA use the services/products of a Partner are required to verify the applicable terms and conditions with the SKYTEAM Partner. The Airline shall not be liable for the services/products offered by its Partners. Any complaints in that respect shall be filed directly to the Partners. OTHER PARTNER AIRLINES 5.16 Miles may not be traded by Members or converted to cash. 5.17 The Miles earned by Members will be reported on a Statement to be viewed on the website RULES AD REGULATIONS www.alitalia.com. Members shall be solely responsible for checking the contents of their Statement from time to time. In any case, the Airline reserves the right to refrain from awarding or to cancel any wrongly awarded Miles at any time and give notice thereof to Members. 5.18 In case of a flight upgrade granted by the Airline or any of the Partner Airlines for operational reasons, Members will be credited Miles in accordance with the original service class shown on their ticket rather than the upgraded class. 5.19 After a twenty-four (24) month period, during which Members have not travelled on any mile-earning flight of the Airline or the Programme Partners, the Airline shall cancel the expired Miles from the Member’s account. Members shall be solely responsible for checking the expiry date of their Miles. The Airline shall be under no obligation to notify its cancellation of Miles made in accordance with the provisions above. 5.20 This Programme entitles Members to earn Miles until 31 December 2015, save for any extensions of the Programme (see clause 1.1). Rewards may be requested by the Member by 30 June 2016 and will be assigned to the eligible Member within (6) months of the end of the Programme (i.e. on 30 June 2016 at the latest) pursuant to D.P.R. (President’s Decree) no. 430 of 26 October 2001, save for any Rewards to be delivered to the Member’s domicile, which will be governed by the rules contemplated in the applicable pages of the website www.alitalia.com. Any Miles earned by 31 December 2015 that are still unredeemed at 30 June 2016 will be cancelled from the Member’s account, save for any extensions of the Programme.

ART. 6 - MILES AWARDED FOR FLIGHTS FLOWN BY MEMBERS’ CHILDREN 6.1 Members with underage children – aged 2 to 13 – may earn Miles on their account for flights operated by Alitalia and flown by their children. 6.2 Each child may be associated with the MilleMiglia code of a single parent subject to a prior approval and authorisation from the other parent. 6.3 Each MilleMiglia Member, as parent, may have more than one child associated with his or her account. 6.4 To benefit from this facility, the parent is required to fill in a form available on the Alitalia website. For suitable checks to be made, the assignment of a child identifier code and the activation of the promotion in Alitalia’s systems may take up to 30 days. If the email address supplied by the customer on subscribing to the initiative differs from the address recorded in Alitalia’s database, the new address will replace the latter in Alitalia’s systems. The new address will be used for all future notices from Alitalia or for the MilleMiglia Programme correspondence. 6.5 Any Miles awarded for each of the child’s flights shall exclusively be credited to the account of the parent under which the child was registered – with effect from the first flight flown after notice is given of the child identifier – in accordance with the MilleMiglia Programme chart in force at the time when the flight is taken, up to 100% maximum of actually flown Miles (=base Miles), even if flights are purchased at fares that imply higher quantities of Miles. No Miles will be earned for the flights flown by the child at promotional fares that award a quantity equal to or below 100 Miles. 6.6 Miles earned through flights flown by the child do not qualify the Member for access to or renewal of his or her membership in the Exclusive Clubs. 6.7 No promotional Miles are awarded to the parent for flights flown by his or her child. The child’s flights shall not fall in any promotional initiative run/offered by the MilleMiglia Programme and/or Alitalia. 6.8 Miles are credited to the parent’s account whether the child flies alone or with the parent or a third party as a travel companion. In case of failed mileage credit, a Retroactive Credit may be requested in accordance with the provisions hereof (clause 5.3).

42 6.9 When the child reaches the age of 14, his or her registration under the parent’s account will automatically be voided. The child may confirm his or her membership in the Programme by advising his or her identifier on taking the first subsequent flight. From that moment onwards, the child identifier will be converted into a MilleMiglia code and miles will be credited to the child’s personal account. 6.10 Alitalia hereby accepts no liability for any misrepresentations by Members, which shall be punished pursuant to articles 483, 495, 496 of the Italian Criminal Code and any applicable special laws. ABOUT THE MILLEMIGLIA PROGRAM

MILLEMIGLIA KIDS ART. 7 – EXTRA CONTRIBUTION TO OBTAIN REWARDS EXCLUSIVE CLUBS 7.1 For Members to achieve the number of Miles required to obtain one of the Programme Rewards, Miles can be purchased or be obtained from other Members of the Programme either free of charge, by way of EARNINGS MILES donation, or against payment of a price. Purchases and transfers are subject to a maximum limit of 75% of the Reward value pursuant to art. 3 of the D.P.R. (President’s Decree) no. 430 of 26 October 2001 ALITALIA (Published on the Official Journal of the Italian Republic no. 289 of 13 December 2001). Therefore, for a Reward to be obtained, the contribution in the form of miles to be either purchased or received (with AIR ONE or without consideration) may not exceed 75 of the Reward value. Otherwise said, a Reward will only be SKYTEAM obtained if the Member has earned miles at least to the extent of 25 % of the Reward value. 7.2 A Member who has regularly subscribed to the Programme may purchase or transfer (either with or OTHER PARTNER AIRLINES without consideration) Miles for himself or for other Members by hitting the MilleMiglia section of the website COMMERCIAL PARTNER www alitalia.com from which he will access the portal of Points International. Ltd, a company authorised by GRIFFAIR Alitalia to run the miles purchase/transfer service through a special agreement. This company is based in the Province of Ontario, Canada (hereinafter “Points.com” ). BUY, GIFT AND TRANSFER MILES

REDEEMING MILES ART. 8 - REWARDS 8.1 A Member may claim Rewards on the flights operated by the Airline or the Airlines partnering in the ALITALIA Programme; no Rewards are granted on code-share flights operated by airlines not partnering in the SKYTEAM Programme. Any further information on reward-eligible flights and other Rewards will be shown on the website www.alitalia.com and/or in the Guide and/or the Programme Notices. OTHER PARTNER AIRLINES 8.2 Destinations for which and procedures by which Rewards can be claimed are shown in the online Reward Charts viewable in the website www.alitalia.com and/or in the Guide, which also show(s) the quantity of Miles RULES AD REGULATIONS needed for each destination, service class and Reward type. 8.3 Rewards can be granted to the Member or his/her designated person. 8.4 On achieving the required quantity of Miles, Members may book a Reward flight by hitting the MilleMiglia section in the website Alitalia. Alternatively, they may contact the Customer Centre and specify that their booking relates to a Reward. No bookings for the redemption of Rewards are allowed at the Airline’s Travel Agencies/ ticket offices or at third-party travel agencies. 8.5 A reservation will be automatically cancelled if the Reward ticket is not issued within the time limit advised at the time of booking. 8.6 The boarding tax and the fuel surcharge applicable to a Reward flight – as reported in further detail in the website www.alitalia.com and/or in the Programme Notices – shall invariably be charged to a Member. 8.7 A Reward claimed by phone from the Customer Centre will be sent to the Member in electronic format. Boarding tax and fuel surcharge amounts shall be paid by credit card. Alternatively, a Member may collect his or her Reward by referring directly to one of the Airline’s ticket offices after booking with the Customer Centre. In that event, the airport tax and fuel surcharge may also be paid in cash. 8.8 For a claimant other than the holder of the MilleMiglia account, on issuing a Reward, the relevant travel ticket will be sent to both the account-holding Member’s email address or fax number in the Airline’s database and to the address advised by the claimant/Reward beneficiary. Where no Member’s email address or fax number is available the database, no Rewards will be granted to beneficiaries other than the account-holding Member. 8.9 If a Reward ticket is issued in the name of a beneficiary other than the MilleMiglia account holder, the same beneficiary shall produce suitable proof of his or her Reward at the time of checking in, i.e. the ticket, a personal identification document, a written delegation signed by the account-holding Member, and a photocopy of the account-holding Member’s identification document and MilleMiglia Card. 8.10 Seats aboard the Airline’s flights reserved for Reward beneficiaries are limited. From the time of starting of sales on a flight, the Airline shall reserve a minimum of two (2) Reward seats until the available seats are exhausted. The availability of Reward seats on the flights of Partner Airlines shall be the responsibility of the same Partner Airlines rather than of Alitalia. 8.11 For each Reward ticket, a maximum of two (2) involuntary transits at intermediate airports between origin and destination are allowed. No voluntary stopovers are permitted. For travel itineraries involving the use of more than one SkyTeam Airline, check the SkyTeam Rewards Chart posted in the website www.alitalia.com and/ or in the Guide. 8.12 The beneficiaries of special discounts on fares (e.g. minors, students, elderly persons, etc.) may not be entitled to a reduction of the mileage required for Rewards; they will therefore obtain Rewards by spending the same quantity of Miles as the other Members. 8.13 On no condition will Miles spent for Rewards be credited back to a Member’s account. Reward tickets shall be valid twelve (12) months from the date of issue, with no extension permitted. Alitalia reserves the right to issue promotional Rewards with a validity limited to (12) months or below. Any expired Rewards may not be replaced or changed. Any change to a Reward ticket (in terms of date/time, destination, beneficiary and/or itinerary and/or carrier) may be made as long as the Reward is valid (in case of a change to the beneficiary, a previously assigned seat cannot be guaranteed). The change shall be made against payment of an amount in cash or a redemption of Miles (based on the amount shown in the website www.alitalia.com and/or in the Guide) if required by the type of Reward. If residual Miles are available after a change to an itinerary, these Miles will be lost and may not be refunded to the Member on any condition whatsoever. Any changes will be made by the MilleMiglia Customer Centre; no changes by other offices or by Travel Agencies of the Airline or third parties, or by other Airlines will be permitted.

43 8.14 Rewards may not be used on Airlines differing from those shown on the ticket. 8.15 In any case, no change of itinerary and/or ticket beneficiary will be permitted when a ticket has been partially used. 8.16 If a Reward ticket is mislaid/stolen, or totally or partially lost or worn, the Airline will replace the ticket either in full or in part at the Member’s request on condition that: a) the Member produces evidence of a report made to the competent Public Authorities; b) proof is given, to be promptly verified at the time of the ABOUT THE MILLEMIGLIA PROGRAM request, that the ticket was validly issued. In issuing a new ticket – with the same expiry date and the same characteristics as the original ticket – the Airline may request the payment of a commission in a reasonable MILLEMIGLIA KIDS amount for such service, unless the ticket loss/theft, total or partial damage or wear are attributable to a EXCLUSIVE CLUBS negligence of the Airline or of its agents or employees. If a mislaid, stolen, lost or worn ticket falls back into the hands of the Member prior to its expiry date, the Member will be required to return it to the Airline. In EARNINGS MILES any case, the Airline reserves the right to request the Member to refund the value of a mislaid/stolen, lost or worn ticket, if it is fraudulently used. ALITALIA 8.17 For the rules on carrier liability in relation to flights operated for the redemption of Rewards, the provisions of the “General Transport Conditions for Alitalia Passengers and Luggage” (posted on the AIR ONE website www.alitalia.com) shall apply. SKYTEAM 8.18 As a Reward, a Member may also request a class upgrade on the flights (i.e. individual legs) operated by the Airline. A class upgrade is however subject to the actual availability - on board an aircraft - of the OTHER PARTNER AIRLINES Reward seats reserved for the higher class to which the upgrade is requested. In any case, these seats are COMMERCIAL PARTNER available in a limited quantity to be advised by contacting the Airline’s Customer Centre. Classes to which GRIFFAIR an upgrade can be made and the miles required to be spent for it are specified in the relevant pages of website www.alitalia.com and in the Guide. An upgrade may be requested only after a ticket issue within BUY, GIFT AND TRANSFER MILES the specified timeframe and in accordance with the applicable procedure. An upgrade may be granted to the Member and/or his or her designated person (who shall be a paying ticket holder). No waiting-list REDEEMING MILES upgrade is permitted. Any Miles spent on an upgrade are not refundable and no change of itinerary and/ or date and/or beneficiary are permitted if an upgrade has been confirmed. Any Miles to be awarded for ALITALIA flights for which an upgrade was obtained will be issued in the amount normally awarded for that flight in SKYTEAM economy class. 8.19 For Mile quantities differing from those shown in the standard chart, a Member may claim a Reward OTHER PARTNER AIRLINES ticket with special advantages/restrictions as specified in the website www.alitalia.com and/or in the Guide, together with the details on the terms and conditions for the redemption of Rewards. RULES AD REGULATIONS 8.20 With effect from 1 July 2013, a Member may use any earned Miles for donations in favour of the Charities participating in the MilleMiglia Charity Programme on the terms and conditions specified in the website www.alitalia.com and/or in the Guide and/or the Programme Notices. Any donated Miles are not refundable and may not be credited back to the Member’s account or redeemed by the same Member on no condition whatsoever. 8.21 The value of individual Rewards shall be calculated commensurately with the airfares in force at the time of issuing Rewards. 8.22 Alitalia reserves the right to introduce further types of Rewards to be granted in the context of the Programme, e.g. on the occasion of promotional initiatives having a limited duration or exclusively reserved for the Exclusive Club Members. 8.23 Until 31 March 2013, save for any extensions, the MilleMiglia Programme Members will have the opportunity to redeem any earned miles to claim Rewards in the form of gifts and services to be selected form the ‘MilleMiglia Gallery’ online catalogue, which may only be viewed in the Italian version of Alitalia’s website. After such date, Rewards may be removed and/or replaced, the catalogue composition changed and the quantity of miles required for claiming a Reward changed. 8.24 The MilleMiglia Gallery catalogue may be reserved for some Member classes only and with prices differentiated by Member class. Rewards dedicated to a given Member class may only be claimed in the period of Membership validity. 8.25 Any pictures of Rewards/ shown in the catalogue published on the website (or on the other media to be used by Alitalia to publicise its catalogue) are only meant for display. 8.26 Rewards may only be claimed via the web by spending the miles earned by a Member as on the date of his/her claim for a Reward. 8.27 Alitalia reserves the right to change, replace or increase the Rewards featured in the ‘MilleMiglia Gallery’ catalogue, if deemed appropriate, even without giving notice thereof to Members. 8.28 If a Reward gift is no longer available, it will be replaced by other gifts having the same or similar characteristics, subject to giving a notice thereof to Members. In particular, only if Rewards with high technology content are no longer available, they may be replaced by more recent versions with more advanced technical characteristics and better user-friendliness, or Members will be offered suitable alternatives. 8.29 After completing a Reward claim on the website, no change will be possible e.g. by claiming another Reward (having the same or a different product code). In addition, orders may not be cancelled and miles may not be charged back on no condition whatsoever. 8.30 A claim for a Reward will not be held valid if the Reward value in Miles is above the quantity of Miles actually earned by the Member at the time of claiming that Reward. 8.31 Some of the Rewards shown in the catalogue may be available in limited quantities; the available quantity will be specified in the catalogue section featuring these Rewards. 8.32 Rewards may only be shipped to destinations in the Italian territory. On placing an order, the claimant is required to advise a valid Italian postal address for the shipment of his/her Reward. The shipment cost of Reward gifts shall be paid by Alitalia. Rewards will be delivered within 180 days maximum. 8.33 Rewards will be shipped by express courier during office hours (9 a.m. to 1 p.m. and 3 p.m. to 5:30 p.m.). Delivery will be made to the ground floor of the advised address and a person shall be available to collect the Reward. 8.34 Without prejudice to the warranty granted by the gift manufacturer for each Reward gift (as a proof of which the beneficiary will be required to keep the delivery note received on the date of delivery), the Member will have to check the gift integrity at the time of its delivery and further check that his/her order tallies with the received shipment and the details shown on the transport document. In case of a patent defect/nonconformity in the received goods, the Member may reject the delivery of the Reward or add a specific, motivated ‘acceptance

44 with reservation’ comment to the delivery note. For any defects or damages that are not immediately visible, within 8 calendar days of the delivery date shown in the transport document (including Saturdays, Sundays and holidays), the Member may request a replacement by contacting the Alitalia Customer Centre. 8.35 In case of theft, Members are required to notify the Alitalia Customer Centre of the failed delivery of their Reward within 180 days of the date of their claim so as to obtain a new delivery free of charge. 8.36 For any Rewards consisting in services or other intangible benefits, after entering their claims for ABOUT THE MILLEMIGLIA PROGRAM a Reward on the website, Members shall make their booking with the Customer Centre specified in the confirmation message. Their booking shall be made within the specified time frame. Alitalia will not accept MILLEMIGLIA KIDS any responsibilities for inefficiencies found during the booking/redemption process for a claimed service EXCLUSIVE CLUBS or benefit. 8.37 Alitalia reserves the right to give Members the opportunity to claim Rewards also against payment of EARNINGS MILES an extra contribution as an alternative method to the exclusive redemption of miles. 8.38 Only when Members have claimed a Reward against payment of an extra contribution, they will be entitled ALITALIA to withdraw their claim without any penalties or the obligation to motivate such withdrawal within (10) working days running from the date of the Reward delivery. A Member that has claimed a Reward shall exercise his AIR ONE or her Right of Withdrawal by a registered letter sent to Jakala Marketing Solutions SPA, via Carlo Tenca 14, SKYTEAM 20124 Milan. If the Right of Withdrawal is exercised on the required terms and conditions – to be verified by Alitalia – the Airline will refund the extra contribution and charge any spent miles back to the Member. Any paid OTHER PARTNER AIRLINES sums will be refunded to the Customer in the shortest time possible and, in any case, within thirty (30) days of COMMERCIAL PARTNER the date on which Alitalia was informed of the Member’s intention to withdraw from the purchase. GRIFFAIR BUY, GIFT AND TRANSFER MILES ART. 9 - EXCLUSIVE CLUBS 9.1 A Member that reaches the required quantity of Qualifying Miles or Qualifying Flights, as shown in REDEEMING MILES the website www.alitalia.com and/or in the Guide (Qualifying Miles earned or Qualifying Flights taken from 1 January to 31 December of the same year), shall automatically become a Member of the “Ulisse” ALITALIA or the “Freccia Alata” or the “Freccia Alata Plus” Clubs free of charge. Membership in these Exclusive SKYTEAM Clubs implies the Airline’s recognition of a number of benefits and advantages as specified in the website www.alitalia.com and/or in the Guide and/or the Programme Notices. The Airline reserves the right to OTHER PARTNER AIRLINES change such benefits and advantages in its own judgement in the course of the Programme validity, and duly inform Members thereof in due time before the change. In addition to the foregoing, the Airline reserves RULES AD REGULATIONS the right to grant to special Member Classes the opportunity to participate in the Ulisse, Freccia Alata or Freccia Alata Plus Clubs. This right may also be granted in the context of specific promotional initiatives. 9.2 Membership in the Ulisse, Freccia Alata and Freccia Alata Plus Clubs shall be valid until 31 march of the second year after the year in which Qualifying Miles were earned or Qualified Flights were taken for the recognition of a Member status, except when a different date is expressly stated for a specific promotional initiative. 9.3 The mileage required to access the Exclusive Clubs is just a reference parameter and does not rule out the opportunity to spend any earned Miles on a Reward claim, since the Qualifying Miles will not be deducted from the Member’s account at the time of his/her access to the Exclusive Club, unless otherwise specified in relation to a specific promotional initiative. 9.4 The status of Ulisse, Freccia Alata or Freccia Alata Plus Club Member will be recognised from the month following the date on which the achievement of the Mile threshold required to access the club is accounted for in the Airline’s systems. 9.5 Any benefits associated with the Ulisse, Freccia Alata or Freccia Alata Plus Club Member status will not be granted to the MilleMiglia Programme Members in the cases under clause 5.12 above.

ART. 10 – PROCESSING OF PERSONAL DATA 10.1 All personal data supplied at the time of subscription and beyond shall be processed by the Airline in accordance with the applicable laws and regulations on personal data protection – specifically Legislative Decree no. 196 of 30 June 2003 (the “Personal Data Protection Code”). 10.2 Data need to be processed for handling Members’ participation in the Programme and the recognition in their favour of any Rewards and other advantages associated with their participation in the Programme and their card holder status. Personal data processing is also required to provide any Programme-related services in accordance with the terms hereof. Alitalia shall also process special classes of data that Members will supply on subscribing to the Programme on its website www.alitalia.com. These data relate e.g. to their preferred meals and assigned seats on the flights operated by Alitalia and its Partners and are useful for focusing the service on the Programme Members. On selecting their preferred options and subscribing to the Programme on the website www.alitalia.com, Members will give their consent to Alitalia’s use of data that may disclose such aspects as the state of health, presumed religious belief and possible ethnicity of a given Member (e.g. when Members select a diabetic meal or a kosher menu). These data shall only be used to provide each Member with a customised type of service. Data may from time to time be disclosed to third-party service providers (such as check-in operators other than Alitalia) for the foregoing purposes only. The disclosure of such data is optional and any failure to supply them will have no effect on Members’ subscription to and participation in the Programme. 10.3 The correct performance of the foregoing processing activities implies that Members’ personal data may be accessed by the Airline sales force and by third-party service providers in the context of the Programme (such as, without limitation, direct marketing companies and market analysts, customer centres, standardisation companies, IT vendors or customer care service providers) for purposes strictly related to and instrumental in the Programme management and, subject to the consent given by Members to commercial communications. The Airline sales force shall act as “delegates” (i.e. data supervisors) of the Airline, whereas the latter companies shall act as “processors” of such data. A list of third-party companies providing services associated with the Programme and in charge of processing Members’ personal data may be consulted at the Airline’s offices. The Airline, acting as “Data Controller”, shall ensure that the personal

45 data in question are processed in accordance with the principles of necessity, lawfulness, accuracy, quality of data and proportionality and, in any case in such manner as to ensure the confidentiality of the processed data. Data shall be processed electronically, manually or in paper form, and processing shall also consist in their comparison, classification and calculation, as well as in their sorting and classification into lists – to be made in accordance with the minimum security requirements so as to protect the confidentiality of the data subject and avoid the risk of intrusion from unauthorised third parties. All data – grouped into classes ABOUT THE MILLEMIGLIA PROGRAM and/or clusters in anonymous form – may be used for the Airline’s statistical analyses to investigate its passengers’ consumption preferences. The Airline also warrants and represents that any supplied personal MILLEMIGLIA KIDS data shall exclusively be used for purposes related to Members’ participation in the Programme and for the EXCLUSIVE CLUBS circulation to Members of institutional communications related to their membership status and the possible voidance of benefits associated with the Programme. Any data supplied by Members at the time of their EARNINGS MILES subscription and/or beyond may also be processed, subject to their prior consent, for circulating commercial communications and for direct marketing initiatives as well as, always subject to their prior consent, for ALITALIA profiling and market-survey purposes. Any disclosure or dissemination of data not required by mandatory laws or regulations or not expressly authorised by Members is hereby excluded. AIR ONE 10.4 The website www.alitalia.com uses automatic data tracking systems not directly controlled by users SKYTEAM (cookies). Cookies may be useful to ease site navigation by Members and identify them at the time of their access to website pages dedicated to the Programme. This will obviate to the need to re-enter a MilleMiglia OTHER PARTNER AIRLINES Code/Nickname and PIN for access to the Programme section of website www.alitalia.com (“Remember COMMERCIAL PARTNER me on this PC”) and to other services related thereto. Users who do not wish to be identified by cookies GRIFFAIR may set their browser in such a way as to receive a flag whenever cookies are sent and consequently reject those received from a specific website (or reject all types of cookies). Cookie can also be disabled from the BUY, GIFT AND TRANSFER MILES browser. The Alitalia search engine will also work without cookies; however if a user disables them, a few functions may not be available. For further details and information on cookies, check the Privacy section of REDEEMING MILES website www.alitalia.com 10.5 Personal data shall be processed for the full duration of the current Programme or its subsequent ALITALIA versions, on the terms and conditions hereof, and shall be stored after its expiry and/or a withdrawal by SKYTEAM a Member for the exclusive purpose of handling legal and/or administrative/accounting disputes; after the expiry of, or a withdrawal from the Programme, data shall be kept for the statutory period of limitation OTHER PARTNER AIRLINES applicable to Members’ rights. In any case, personal data shall be kept for profiling or direct marketing purposes for a period not exceeding twelve and twenty-four months of their first recording respectively, RULES AD REGULATIONS unless they are effectively converted into an anonymous form which avoids the identification of the data subjects either directly or indirectly (e.g. by interfacing the controlled data to other databases). Any personal data not to be archived in relation to the purposes for which they were processed shall be deleted or converted to an anonymous form by both the Airline and any third parties to which they were disclosed for the foregoing purposes. 10.6 On subscribing to the Programme, the supply of personal data marked by an asterisk (*) is mandatory for a Customer to be fully eligible for participation in the Programme and its related initiatives, and for the fulfilment of any legal requirements. A refusal to supply the required personal data whether in full or in part, whether prior to or during the Programme term, may prevent the Airline or any third party service providers acting in the context of the Programme from fully implementing or correctly fulfilling the formalities arising from the same. On the other hand, the supply of personal data other than those marked by an asterisk (*) is optional and any failure to supply these implies no consequence in relation to the Member’s subscription to and participation in the Programme. 10.7 A Member shall be given suitable information on the processing of his or her personal data that were collected for the sole purposes of the Programme. For each of such purposes, a separate consent will be requested, if required by law. In particular, Members will be entitled to freely express their choices on the processing of their personal data, with the further opportunity to give a separate consent for each of the identified purposes, e.g. the mailing of any commercial communications (including all of the Programme Notices). 10.8 Members may at any time request to be informed on the current archiving of their personal data, as well as on any detailed contents and origin thereof, check their accuracy and request their integration, update or adjustment. Conversely, they may also request their deletion or conversion into an anonymous form, or the blocking of any data processed in breach of the provisions of the Personal Data Protection Code (or “Privacy Code”) and to object, in any case, to their processing for legitimate reasons, - and, to that effect, send a written notice to the Airline on the address dedicated to Members’ exercise of their rights pursuant to art. 7 of the Privacy Code ([email protected]). Such rights may be exercised by completing the online form of the Data Commissioner (www.garanteprivacy.it) and attaching a copy of a valid identification document. The foregoing email address will only accept requests from data subjects that relate to the processing of their personal data as well as any concurrent requests for a withdrawal from the MilleMiglia Programme. At any time, Members may change their personal data and choices by updating their profile in the Programme section of website www.alitalia.com or by contacting the MilleMiglia Customer Centre.

ART. 11 – REFERENCE TO APPLICABLE STANDARDS AND CONFLICTING PROVISIONS 11.1 For anything not otherwise provided for or governed herein, reference shall be made to the applicable legal and regulatory provisions, with special reference to D.P.R. (President’s Decree) no. 430 of 26 October 2001 (published in the Official Journal of the Italian Republic no. 289 of 13 December 2001) on “Regulations concerning the comprehensive revision of standards governing contests, reward-based loyalty programmes and local draws pursuant to art. 19, par 4, of law no. 449 of 27 December 1997”. 11.2 In case of conflict between the provisions hereof and those of the above laws and regulations, the latter shall control.

46 ATTACHMENT A) OF 2013/2015 MILLEMIGLIA REGULATIONS AIRLINE AND COMMERCIAL PARTNERS 35 premium companies, operating in various sectors, are associated with the MilleMiglia Program as Commercial Partners. By using the vast range of services and products offered by the Partners, members of the Program accrue miles, according to the terms stipulated between Alitalia and each Partner, and which may be consulted on ABOUT THE MILLEMIGLIA PROGRAM the website www.alitalia.com. Moreover, through special promotions, MilleMiglia members may benefit from a more awarding mileage accrual scheme – bonus miles – which are added to the miles normally granted. MILLEMIGLIA KIDS The list of Program Partners is available on the Internet website www.alitalia.com and/or in the Guide and/ EXCLUSIVE CLUBS or in the Program Communications. The regulations of the mile awarding operations of the Partners associated with the MilleMiglia Program may EARNINGS MILES be consulted by clicking on the website links of the air carrier Partners given below. This list is subject to variation following the possible evolution of portfolio agreements. The Company promptly ALITALIA communicates to the member any variations in the aforementioned list. However, such variations do not cause the loss of the miles accrued by using the services provided by any Partner excluded from the list. AIR ONE SKYTEAM The Commercial Partners of the Program are: OTHER PARTNER AIRLINES HOTEL CHAINS COMMERCIAL PARTNER ACCOR - www.accorhotels.com GRIFFAIR ATAHOTELS – www.atahotels.it BEST WESTERN – www.bestwestern.it BUY, GIFT AND TRANSFER MILES CONCORDE HOTELS & RESORTS – www.concorde-hotels.com HILTON HOTELS & RESORTS – www.hilton.com REDEEMING MILES INTERCONTINENTAL HOTEL GROUP – www.ihg.com MARRIOTT HOTELS & RESORTS – www.marriott.com ALITALIA NH HOTELES – www.nh-hotels.com SKYTEAM STARHOTELS – www.starhotels.com STARWOOD HOTELS & RESORTS – www.starwoodshotels.com OTHER PARTNER AIRLINES UNAHOTELS – www.unahotels.it VENERE – www.venere.com RULES AD REGULATIONS WORLDHOTELS – www.worldhotels.com

CAR RENTAL FIRMS MAGGIORE RENT – www.maggiore.it

FINANCIAL COMPANIES AMERICAN EXPRESS – www.americanexpress.it DINERS CLUB – www.dinersclub.it

OTHERS CHIC OUTLET SHOPPING – www.chicoutletshopping.com LANGUAGE DIRECT – www.languagedirect.net

A particular category of Partner is represented by the air carrier members of the SkyTeam Alliance and other airline company Partners, with which it is possible to accrue and claim miles.

47 SKYTEAM AIRLINE COMPANIES AEROFLOT – www.aeroflot.ru/cms/it AEROMEXICO – www.aeromexico.com AIR EUROPA – www.aireuropa.com ,AIR FRANCE – www.airfrance.it KLM – www.klm.com/it ABOUT THE MILLEMIGLIA PROGRAM CHINA AIRLINES – www.china-airlines.it CHINA EASTERN – www.chinaeastern.it MILLEMIGLIA KIDS CHINA SOUTHERN – www.csair.com/en EXCLUSIVE CLUBS CSA – www.csa.cz DELTA – https://it.delta.com/ EARNINGS MILES KENYA AIRWAYS – www.kenya-airways.com KOREAN AIR – www.koreanair.com ALITALIA TAROM – www.tarom.ro VIETNAM AIRLINES – www.vietnamairlines.com AIR ONE MEA – www.mea.com.lb SKYTEAM SAUDI AIRLINES – www.saudiairlines.com AEROLINAS ARGENTINAS – www.aerolineas.com.ar OTHER PARTNER AIRLINES XIAMEN – www.xiamenair.com/cn/en COMMERCIAL PARTNER GRIFFAIR OTHER AIRLINE COMPANY PARTNERS ETIHAD – www.etihadairways.com BUY, GIFT AND TRANSFER MILES QANTAS – www.qantas.com.au JET AIRWAYS – www.jetairways.com REDEEMING MILES MALAYSIAN AIRLINES – www.malaysiaairlines.com ALITALIA SKYTEAM OTHER PARTNER AIRLINES

RULES AD REGULATIONS

48