9 Intellectual capital INPUTS Partnerships with universities for research Innova2a Programme, and innovation projects relating to the circular to collect stimuli and ideas economy, Smart Grids and Smart Cities from the outside and from internal dialogue Participation in networks and Investments in optimising the internal initiatives on innovation issues management and organisation processes involving start-ups, research centres, universities and large companies Financial Manufacturing Natural Human Intellectual Relational capital capital capital capital capital capital A2A SERVICES AND PROCESSES European Project Sharing Cities in Experimenting with a Study on optimization the Milan area, approximately 1,200 machine learning algorithm of sludge combustion, electricity and gas consumers are to develop predictive stabilization of fly ash and monitored and 20 smart lamppost analysis of gas leaks characterisation of bottom ash poles with 25 sets of environmental sensors are installed Shark Tank: 7 projects have Digitalization of internal processes: successfully passed the test digital management of the warehouses phase and will be extended to of the generation plants, smart the entire Group accesses, digital expenses claim OUTCOME 9 Intellectual capital TECHNOLOGICAL INNOVATION AND SMART CITIES Optimization of the Group competences and know-how through research and development activities that stimulate a continuous evolution of services and infrastructures, contributing towards the development and creation of the Smart City of the future, which integrates all energy, environment, water, heat, networks and optic fibre services in a single centre. RISK FACTORS FOR OPPORTUNITY MANAGEMENT METHOD 2018 ACTIONS SUSTAINABILITY SUSTAINABILITY FACTORS FOR PLAN ACTION SUSTAINABILITY 9 smart squares were built in the suburbs of the city of Bergamo. 2,000 smart parking Presence sensors in Crema and of enabling Rho. technological Support to research and innovation infrastructures for The first 6,000 smart initiatives linked to the development of integrated and bins were installed in Non-achievement of Smart Cities, through cooperation with networked digital Milan. PEOPLE the goals set in the universities and excellent networks. services. INNOVATION Sustainability Plan. An experiment to - Innovation Involvement of the community and Integration with develop predictive Failure to identify entrepreneurial fabric in research the territory as a analyses on the SMARTNESS IN potential business and innovation projects involving prerequisite for spatial and temporal NETWORKS AND opportunities arising production processes. creating the smart occurrence of gas SERVICES from research, city model. leaks was launched - Smart City development and Identification of business opportunities in the municipality of - Smart Grid innovation activities. linked to the matter of clean Future Concesio. technologies and the development of orientation, new solutions in the matter. expertise, Launch of the internal synergies and program Innova2a infrastructure. to collect stimuli and ideas from the outside and from the internal dialogue between the different functions and BU. 9.1 A2A for Smart Cities Through its companyA2A Smart City founded in 2016, A2A seeks to lead the offer of smart, digital services for the city of the future, through innovative IoT (Internet of Things) digital technologies to be applied to the management of dedicated territorial services, such as: security, energy savings, environmental sustainability, mobility, etc.. Figure 38_The services offered by A2A Smart City MANAGEMENT From SMART INTELLIGENCE From STABILITY From From SMART INTELLIGENT and AGRIFOOD and SENSORS SMART LAB PARKING INTELLIGENT WATER FOLLOW-UP to SMART FOLLOW-UP to VIDEO to INDUSTRY to SLOW SECURITY MANAGEMENT of ENERGY URBAN of PUBLIC SURVEILLANCE 4.0 MOBILITY CONSUMPTION GARDEN LIGHTING 112 A2A 2018 Integrated Report Bergamo and the smart Smart area: 28 municipalities Letter to squares in the province of Brescia stakeholders With the "smart squares" project and the become smart Methodological completion of the city's Wi-Fi coverage, Bergamo The Province of Brescia has chosen A2A Smart Note has reaffirmed its role as an innovative city. The City for the project of implementation, realization project involved the construction of 9 smart and management of broadband and narrowband 1 squares in various suburban areas, where 9 The A2A Group connectivity networks to support the development and its business digital islands with charging points for electronic of smart city services in 28 municipalities in model devices, 153 smart bins, 15 irrigation sensors the province. The LoRa infrastructure (currently and 6 control units for monitoring environmental finalizing the installation of the IoT and Wi-Fi 2 Governance parameters have been installed. The activation of network) will allow the development of the smart services was made possible by the coverage following services: intelligent bins, environmental 3 of the city with the LoRa network, the network monitoring, intelligent irrigation, smart Sustainability enabling IoT services created by A2A Smart City building comfort, structural monitoring of the strategy in all major cities in Lombardy. The project also territory and anti-intrusion security. To date, 28 provided for the extension of the Wi-Fi service and 4 municipalities have joined the project (Alfianello, Stakeholder the completion of several city routes covered by Borgo San Giacomo, Capergnanica, Chiari, engagement the connectivity service: parks, libraries, meeting Coccaglio, Concesio, Gambara, Gardone Riviera, and materiality centres, pedestrian areas, the entire upper city Lodrino, Manerba del Garda, Marmirolo, Nave, analysis and Astino. Ome, Ospitaletto, Padenghe sul Garda, Paderno 5 Franciacorta, Passirano, Pezzaze, Pisogne, Financial Pompiano, Poncarale, Puegnago del Garda, capital Rudiano, Seniga, Sulzano, Tavernole sul Mella, Brescia Smart Living Tremosine sul Garda, Verolavecchia), but any 6 Manufacturing TheBrescia Smart Living project continued other interested municipalities may join later, as capital in 2018, with the aim of creating and testing a provided for in the call. prototype of a Smart City for Brescia, i.e. creating 7 a city that is more sustainable from an energy Natural capital and environmental point of view, in order to improve the quality of life of citizens. The project, Nearly 2,000 smart parking 8 which began in 2015 and will run until 2019, sees sensors in Crema and Rho Human A2A S.p.A. as the leader, and involves not only capital Thesmartparking project covers the numerous Group companies, but also other large, municipalities of Crema and Rho, with the 9 medium and small businesses, universities and provision of LoRaWAN connectivity on the Intellectual research centres. capital cities and the installation of 1,267 parking stalls The testing of new technologies and services, in A2A for for Crema and 700 stalls for Rho (711 already collaboration with the Municipality of Brescia, was Smart Cities installed as at 2018). A2A Smart City has activated carried out in two districts of the city, the district Smart Grid the operational infrastructure solution for the of San Polino and an area adjacent to via Solferino Research and management of vehicle parking and related and is involving about thirty families residing in development services, in two territories where parking is subject the two areas. Different types of sensors have for the circular to payment, through devices to control the economy been installed in the city and in houses to monitor duration of the parking. The infrastructure of A2A energy consumption, environmental data, Knowledge Smart City allows the monitoring and control spillover home automation data, the location of different of the stalls by the management company types of services. The year 2018 was dedicated 10 GestoPark. to the collection of data and the monitoring of Relational information flows from the installed sensors and capital a platform accessible online was designed and Independent implemented by all citizens for public information, Auditor's and by the families involved for private Smart Land: Alperia project Report information only. In 2019, the year of the end Alperia, the largest energy service provider of the experimentation, the results of the use of in South Tyrol, has asked A2A Smart City to GRI Content the platform will be evaluated, in terms of access, build a LoRaWAN infrastructure in the Lower Index searched and visualized information and feedback Atesina Valley of the Adige River, in order to will be requested from families on the project. implement a smart land project in an area with a strong agricultural vocation. The infrastructure for connecting 110 sensors to monitor the environmental conditions (temperature, humidity, pressure) of agricultural land was then created. 113 9 Intellectual capital The main advantages for agronomists and growers To date, in the Milan area involved in the project about have been the improvement of water use and saving, 1,200 users of electricity and gas are monitored, with with the double objective of improving crop yields the aim of making citizens more aware of their own through a more considered and targeted use of water consumption and reduction. In addition, to date, the and reducing costs. A2A Smart City has also offered LoRa infrastructure has been built in the area and 20 its technological expertise for three years in order to smart lamppost poles have been installed